AGILE DESIGN AND DELIVERY SERVICES G-CLOUD SERVICE DEFINITION

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1 AGILE DESIGN AND DELIVERY SERVICES G-CLOUD SERVICE DEFINITION 5

2 Table of contents 1 Introduction Agile Lifecycle Services Secure by Design (SbD) Service Overview Agile Delivery Strategy Agile Business Analysis Services Agile Development Services Agile Application Support Services Agile Project Management Services Service Scope Design Authority Business Analysis Design and Development Project Specification and Selection Deployment Transition Management User Management Testing MI and Reporting Incident Management Data Recovery, Conversion and Migration Data Quality Service Integration and Management Services-SIAM Technical Requirements Service Delivery Service Management Service Context Service Levels Information Assurance Backup/Restore & Disaster Recovery Data Restoration/Service Migration Trial Services On/Off-boarding Training Exit and Transition Management Commercial Arrangements Pricing Ordering and Invoicing Process Customer Responsibilities Termination Terms Financial Recompense Model for Not Meeting Service Levels Supply Chain Agile Design and Delivery Services Page 1 of 20

3 6.7 Integrated G-Cloud Service Delivery Applied Intelligence: Information Intelligence Consultancy Services Page 2 of 20

4 1 Introduction 1.1 Agile Lifecycle Services An Agile application development approach helps you fully realise the benefits of Cloud based services by providing a flexible and responsive approach to developing new services. The Agile Lifecycle enables development to be conducted as iterations against a set of prioritised customer requirements. The approach brings the customer closer to development activity so that a focus is maintained on benefits and user requirements. The key to successful Agile development is acceptance by both the customer and the supplier of agile principles including adaptive planning, elaboration and prioritisation of requirements, and time-boxed delivery sprints, whilst providing flexibility to change. Results are seen early and feedback is often incorporated into subsequent iterations. Completed iterations are often fully deployable into the Cloud, thus gaining the benefit of early end user feedback which can also inform future iterative developments. Agile lifecycles are often seen as a solution to the challenges experienced with traditional waterfall development techniques: full up-front definition of requirements are required; commercially there is a desire to have a complete prescriptive solution design agreed before any code is developed; the resultant software is often considered rigid and inflexible; there are long periods before the customer sees outputs, which are then difficult or expensive to change in response to clarified needs or a shifting benefits realisation landscape. BAE Systems Applied Intelligence s Agile approach addresses these factors in order to maximise the advantages of Agile, but also recognise the reality of delivering into a complex and demanding domain. It has the following key features and services: Agile Delivery Strategy: a packaged service that assesses the customer s project needs, starting with benefits realisation and outcomes definition, and then proposes a development roadmap identifying development stages and assesses what aspects can be agile, and where alternative approaches may be more suitable. This is accompanied by a commercial strategy which enables the agile aspects to flourish but achieves the desired outcomes, and recognises a fair and manageable risk profile. Agile Business Analysis: as a follow-on from the Agile Delivery Strategy, or as a stand-alone service, this service assists the customer with business process and requirements and/or user story elaboration from the benefits realisation strategy, shaped to support a fully agile or hybrid delivery model. Agile System Development: a fully agile or hybrid systems development service encompassing design, development, systems integration, test, and transition to operation. The hybrid model supports system requirements that are not amenable to the agile approach for whatever reason, and deployments into complex systems integration and/or secure environments. Legacy system data migrations and end user training are also offered. Agile Application Support: a complete third line application support managed service for systems that have been developed and need to be enhanced throughlife using agile development techniques. Agile Project Management: project management services to manage the delivery of systems in collaboration with the customer using an Agile development Agile Design and Delivery Services Page 3 of 20

5 approach. Agile Project Management is also offered as an advisory service that customers can use to manage agile or hybrid deliveries from other suppliers. 1.2 Secure by Design (SbD) The protection of information and IT systems, including Critical National Infrastructure, I a vital concern. It is essential therefore that any system design and deployment has appropriate levels of security protection built in; furthermore this should occur intrinsically as part of the full development life cycle, not an add on hygiene factor at the end. Deploying systems in a cloud environment compounds the risk: the infrastructure (IaaS) and platforms (PaaS) (including databases) are removed from the more traditional privately hosted environments. Operationally they achieve their flexibility by a variety of techniques such as sharing of computing resources and multi-tenancy of databases. Although the G-Cloud has broad security protection built in, there may nevertheless still be concerns over sensitive data access, data segregation and privacy, and network component sharing, amongst others. BAE Systems Applied Intelligence s response to this is our Secure by Design (SbD) methodology, and is the hallmark to our approach to systems design. This is a throughlife specification, design, integration and management of controls to ensure information confidentiality, integrity and availability, where the controls are proportionate to the potential business materiality they mitigate. This approach provides effective and efficient risk mitigation by promoting a whole-system, through-life approach using the most appropriate controls to manage the risk and minimise adverse impacts on users. We have extensive experience in developing such systems up to IL6 and beyond, and even at impact levels below IL3 our design approach naturally embeds good security practice. Agile Design and Delivery Services Page 4 of 20

6 2 Service Overview 2.1 Agile Delivery Strategy Agile Delivery Strategy is a packaged service where BAE Systems Applied Intelligence works with the customer for a short, focused period to develop a delivery strategy that will best match their needs. The strategy takes account of target benefits and business requirements, technical and service management strategy and commercial and security constraints. The purpose of the strategy is to ensure that Agile methods will be used to best effect taking account of both opportunities and risks, and that where appropriate they are combined with formal systems development and integration as a hybrid delivery model. The following outputs are produced: Development Plan: a high level description of the development approach using the most appropriate agile techniques. This may include holding a high level scoping work-shop to define the medium to longer term priorities or stages for any solution. This is helpful as these can inform the logical evolutionary blocks or steps that a future project should look to follow. Commercial Plan: a description of the optimal commercial model that achieves the Development Plan whilst supporting the customer s desired outcomes and cost envelope; a basis of acceptance is define Relationship Management Plan: the plan that defines how Applied Intelligence and the customer will collaborate to ensure that the more flexible Commercial Plan achieves its objectives. Applied Intelligence encourages the adoption of BS11000 ( Collaborative business relationships Part 1: A framework specification ) by key parties. The service is time boxed in order to focus on producing the outputs in a timely manner to provide the customer a quick basis for determining the future direction of the project or group of projects. Where the customer is looking to define a clearer set of requirements for a project, the BAE Systems Applied Intelligence Business Analysis Services can be used to define these. We offer Agile Delivery Strategy development as a standalone fixed price work package. The price can be found in section 5.1 below. This is typically a 2 week exercise undertaken by an Agile development expert and is based on a typical agile development involving a single application supporting up to five primary business processes, with moderate integration requirements and operating within an established hosting and service management environment. The pricing will be validated with you during the ordering process against the scale and complexity of the requirements and required output. 2.2 Agile Business Analysis Services Business analysis and requirements management provides an essential link between the outcomes and benefits required from a system development, the business use of that system, and the requirements for the system itself. For a broader programme management engagement, please refer to our Programme Management services Business Analysis BAE Systems Applied Intelligence offers a range of business analysis services including business and IT strategy, business process analysis and improvement, organisation Agile Design and Delivery Services Page 5 of 20

7 design and data modelling, linked to the programme blueprint and benefits realisation strategy. This service can also be used to extend the Agile Delivery Strategy service for large or complex engagements. We work with the major business analysis and enterprise architecture methods including UML, BPMN, Zachman, and TOGAF/MODAF. Our Secure by Design methodology is applied during this stage to consider security related use patterns and embed mitigations within the business design. This can be complemented by BAE Systems Applied Intelligence s specialist Cyber services which include security policy, architecture and accreditation related services Requirements Elaboration and Capture During this phase we will provide capture and management of functional and nonfunctional requirements in a form that can be understood by system architects, designers and implementation teams (including data architects), and validated by users and other stakeholders. In an agile context, the key feature is to recognise what requirements cannot be fully defined at project outset, and should be added to the product backlog for agile development. In these cases high level business requirements and their benefits can be articulated, leaving elaboration to the agile development phase. Depending on the nature of the application or service involved (e.g. data solutions, COTS applications and integration, bespoke applications, and web / digital media) we will apply a range of techniques for developing and defining functional requirements. Requirements are written in such a way as to be correct, atomic, complete, achievable, and testable, and are categorised according to the FURPS model (Functionality, Usability, Reliability, Performance, and Supportability). Requirements are accompanied by acceptance criteria, which determine how the requirement is to be verified during acceptance testing. For digital projects, we will develop user stories and epics if required. Typically non-functional requirements (NFRs) describe aspects of the system including (but not limited to): Availability, Reliability, Maintainability, Performance, Scalability, Backup and Recovery, and Operational Support. The NFRs are also tailored to meet the particular characteristics of a cloud-based deployment. Where appropriate, our Secure by Design method ensures that security requirements are also elaborated and made traceable at this stage Requirements Management Requirements are typically defined via a level of decomposition (i.e. from business, to system, etc.); traceability is maintained between levels, and through into design, code, and test. In this way the impact of any requirement change can be readily assessed. The use of tooling provides the required traceability to these steps and we can adapt to use customer-selected tooling if desired. Typical tools used for this purpose include but are not limited to Enterprise Architect and Rational Pro. 2.3 Agile Development Services Following business and requirements analysis, the solution enters the development phase modelled in the Development Plan produced during the Agile Delivery Strategy. BAE Systems Applied Intelligence offers a full range of Agile development services capable of supporting development of application services operating at a range of security levels from IL1 and 2 for standard Cloud deployment, through to IL6 for specialist deployments. Agile Design and Delivery Services Page 6 of 20

8 Our services include: Solution Design Independent of the delivery methodology and life cycle, a preliminary architectural and functional design is typically required for a solution and needs to be considered at this stage. The solution architecture addresses infrastructure and operating environments, package deployment, third party systems integration points, non-functional system aspects, and security. Where the customer intends to purchase IaaS or PaaS from the G-Cloud the architecture design may need to identify how this is to be scoped and managed. For any non-agile aspects of the solution, the architecture is followed by a formal detailed design. Design and development activities should then follow documented techniques such as Use Cases and UML. Within Applied Intelligence, we maintain an in-house variant of the RUP, known as DSUP (the Applied Intelligence Software Unified Process) which encapsulates lean principles and continual improvement. Our Secure by Design methodology ensures that any coding counter-measures, lockdown techniques, and policy definition and design are considered and designed in as appropriate. Protective Monitoring requirements are agreed with the customer s security consultant, and appropriate controls (typically GPG13 compliant) and tooling deployed. For solutions where user experience is key, Applied Intelligence uses a User Centric Design (UCD) approach and may involve our Creative Team. This process takes the user design from user profile analysis and user journeys, through wireframe and style guide development, to detailed screen designs. The entire process involves the customer in a Joint Application Design approach. In the agile case, this process is adapted to ensure that iterated development follows a set of design principles and consistent look and feel Solution Development Software is typically developed at our onshore development facility in Leeds, although we can establish this team on customer site if required. Our development teams are skilled in major programming languages including Java,.Net, Perl and Python; and a wide range of COTS packages covering workflow, case management, middleware integration, MS Sharepoint, MS Dynamics CRM, Oracle, Tibco, and Software AG. They operate using peer code reviews; unit testing; and the production of appropriate detailed design documentation. Agile development is conducted in sprints, durations to be determined in the Development Plan devised in the Agile Delivery Strategy; customer presence is essential for ongoing review and consultation, but this can be flexible dependent on customer location Solution Test The test approach is agreed early-on with the customer and documented in a Test Strategy, which covers the all necessary stages of testing and identifies the roles and responsibilities of the parties involved. The Test Strategy typically includes test phasing, documentation (plans, scripts, readiness reviews, and reports), test tools and environment requirements, test coverage, management information and test reporting, and defect management and triage processes. Agile Design and Delivery Services Page 7 of 20

9 A Test Manager will be appointed to coordinate and manage test activities. The Test Manager works closely with the customer to provide visibility of progress and the results of testing. Testing commences with the developers unit testing their software; in the agile case the software is continually integrated and functionally tested, with customer collaboration and sign-off. This enables completed iterations to be deployed to users where desired. With sufficient code maturity, tests are built into test automation systems, and continual build and test runs performed. In some cases, it may be appropriate to complete a formal Factory Acceptance Testing (FAT) as the key checkpoint for customer acceptance and sign-off. This can be used as a handover point if Applied Intelligence is developing just a sub-system and the customer is completing the integration. In many cases, there can be a requirement to validate the system integration and performance aspects before handover, which typically cannot be performed in the development environment. This requires System Integration Testing (SIT), including specialist performance testing expertise and tooling, followed by a formal witness Site Acceptance Test (SAT), to be performed in the target hosted environment. In secure environments, penetration testing would typically occur following SAT. The typical point for handover is the completion of a User Acceptance Testing (UAT) phase. This is performed against each batch of developed requirements to ensure that they have been satisfactorily delivered and the system can enter operational service Solution Transition to Operation (TTO) Following system acceptance, there may still be a process of transitioning to operational service. The exact requirements for this stage will depend on the specific customer needs and their existing hosting arrangements (i.e. outsource provision vs. in-house team). As a result, Transition to Operation may include the following: User training (see the Training service description). Legacy data may need migrating; this typically involves its own Extract Transform and Load (ETL) process to be developed, tested, and managed prior to go-live Support services are tested, including service liaison with the customer s, or the customer s third party service partners, in an Operational Acceptance Test (OAT) There may be aspects of end user environment roll-out to be managed (although this is increasingly rare with the predominance of web-based solutions) Any system or network monitoring solution is activated. The customer may wish to have an optional period of Operational Evaluation, where user feedback can be received, further action plans established and confidence to be gained in the support services prior to the move to a business as usual support state. 2.4 Agile Application Support Services Applied Intelligence can provide third-line application support based on ITIL v3 to systems developed using our Agile Application Development Services. The typical services that we offer to our customers include but are not limited to the following: Telephone and support contact points; Agile Design and Delivery Services Page 8 of 20

10 Provision of business hours support (9am to 6pm GMT, Monday to Friday, normal working days) with on-call Priority 1 and 2 incident support available during out-ofhours; Incident and problem management; Knowledge transfer to the customer s IT teams to help maintain and improve inhouse support capability; Provision of a Applied Intelligence Service Delivery Manager with responsibility for service delivery, to consolidate requests for change, and act as a point of escalation; Provision of monthly service reports and service reviews; Change impact assessments for your proposed changes to the solution or its ecosystem; Enhancements through change control if required. Our Agile Application Support services typically provide a lower level handling of change requests and system development enhancements than for traditional support services. By agreement with the customer, a set of change requests will be prioritised alongside the residual requirements backlog from earlier project and service deliveries, into a timeboxed release target. Applied Intelligence applies Agile techniques through these time-boxed sprints to develop and test the most appropriate solution with the customer to develop an actual release candidate. It is important to note however that frequent system changes should be avoided as this impacts user familiarity and possibly training needs. Depending on customer-defined need, this process can in effect be a continuation of the agile delivery project, encompassing all aspects of development, deployment, onboarding, and user training. Should a customer wish, we can offer Agile Application Support Services for an annual fixed price following agreement of the service scope. 2.5 Agile Project Management Services Where Applied Intelligence is engaged to perform the solution delivery, Project Management is normally included in this service. The Project Manager is appointed at the outset of the engagement, and is usually a consistent point of contact through the delivery lifecycle. For large or portfolio projects, a Project Director may also be appointed to supplement this role. The Project Manager is not only responsible for delivery within the agreed customer budget, schedule, and quality (including adherence to Applied Intelligence s ISO9001 Quality Management System through the application and tailoring of our Assurance Framework), but is also responsible for ensuring the collaborative nature of the relationship works, as defined during the Agile Delivery Strategy. This is particularly important for agile developments, where a high degree of trust and transparency is essential to success in a contractual customer/supplier context. Our Project Managers understand that most IT projects involve more than just software development and will take and end-to-end view of the project in order to promote a successful outcomes considering aspects such as information assurance and business impact. Agile Design and Delivery Services Page 9 of 20

11 Applied Intelligence Project Managers use the BAE Systems Lifecycle Management (LCM) framework for Project Management. This incorporates industry good practice elements from PRINCE2, the Association of Project Management (APM) Book of Knowledge (BoK) and our own BAE Systems Engineering Lifecycle (ELC) methods. Additionally, Applied Intelligence can offer client-side Project Management services to assist the customer in managing the deliveries of other suppliers. Agile Design and Delivery Services Page 10 of 20

12 3 Service Scope 3.1 Design Authority Applied Intelligence s business Design Authority activities help to shape the solution and directly support the delivery of business outcomes. A design authority is responsible for ensuring a solution meets goals, needs and specifications, by defining and employing technical strategies, architecture standards and design methodologies. Working in conjunction with project teams, The Applied Intelligence Design Authority takes an endto-end view of the design and, using a business focused perspective, ensures that the program will deliver business value. 3.2 Business Analysis Applied Intelligence Business Analysts are highly skilled at investigating business situations, identifying and evaluating options for improvements to business systems and defining and ensuring effective implementation of information systems. Our core services offers include business or user requirements definition, the gathering of non-functional and functional system requirements, process engineering, root cause analysis, SWOT analysis, vendor assessment, functional modelling and managing scope. These services naturally complement broader activities such as building business cases, benefits management and organisational design. 3.3 Design and Development We offer modular solution designs which can be developed using agile approaches, and accommodate new business demands. Service-Oriented Architectures and Object- Oriented design are used to design and develop system components. This modular technique enables us to be flexible in line with each Customer s requirements and governance practices, as well as reducing future maintenance costs and lowering TCO. Our software and applications design teams employ the most appropriate approach for the specific project undertaken. Typically, these approaches are either (a) Scrum/sprint based in which a period of up-front design is followed by transition to a set of sprints aimed to deliver incremental benefit; (b) User Centric Design/Agile with close user interaction and feedback, usually involving development of prototypes; or (c) a structured iterative approach in which our core Software Unified Process is followed closely and inception, elaboration and construction iterations are planned. Adopting the correct approach allows us to preserve the architecture whilst maintaining the required level of agility within the delivery teams. Applied Intelligence works with a range of technologies, allowing us to make vendor neutral architecture and design recommendations to our Customers. This means that we have expertise in designing for a range of open source technologies (used in our own products) and off-the-shelf products. 3.4 Project Specification and Selection Our team is able to provide fully detailed specifications in response to the project scope. Project specifications are based upon requirements gathered in collaboration with (or specified by) the Customer. A technical project specification will typically include details of components, interfaces and users, functional workflows, automated processes, escalation mechanisms to system users, daily system outputs and various reports to be generated.. Our scope management processes ensure that a project includes only the work required Agile Design and Delivery Services Page 11 of 20

13 to complete the project successfully, using formal change control procedures to eliminate scope creep. 3.5 Deployment Our tried and tested Deployment methodology generates a clear and coherent deployment strategy and a checkpoint plan focused on delivering business capabilities and their associated benefits. Our deployment plans are based on agreed business objectives and priorities, known constraints (financial, legal, operational, regulatory, etc.) and the impact assessment undertaken to understand the size and complexity of the specific deployment. Our methodology identifies the sequence of activities, dependencies and enablers, specific risks and resource dependencies upon all parties. It also focuses heavily upon the critical human aspects of deployment, such as effective communications plans, stakeholder engagement, user readiness, information sharing and support for change. 3.6 Transition Management Applied intelligence s Transition Management services help our Customers to transition from a current way of working to a desired future state, recognising the specific implications of using cloud technology, for example: security, international data privacy, data/system integration, testing and assurance, data ownership, legal and regulatory requirements. Transition management takes into account requirements for parallelrunning business change effort, handover plans to business as usual, transition governance board and point of escalation, enhanced user support, risk management plans and deployment plans. 3.7 User Management Our User Management services enable us to both manage and validate users (or identities). We do this through a common user management framework that sets user policy and enforces it, through registration, provisioning and entitlement management, and validating user identities through authenticating, authorising and federating. Our User Management services enable: User identity definition Specification/enforcement or security polices for access control User authentication and authorisation. 3.8 Testing Applied Intelligence can work with the Customer to develop a test strategy covering system integration testing, operational acceptance testing and user acceptance testing. We can then work with the Customer s testing managers to complete the testing phases plus (if appropriate) data migration prior to go live. Applied Intelligence applies a risk based approach to testing, mitigating risk early through appropriate proportional use of the testing resource. Early mitigation of defects in the development life cycle, saves time, reducing project risk and aids assurance of a timely delivery and return on investment. 3.9 MI and Reporting MI reports can be provided, including providing access via an easy-to-use visual front end, through which a number of standard and custom reports can be generated. Such reports can provide insight on team performance and efficiency, as well as current Agile Design and Delivery Services Page 12 of 20

14 workload and throughput. We can work with you to identify the key pieces of data to capture, as well as to optimise your reporting procedures Incident Management We can offer an online, Customer facing, Incident Management system providing a simple method to report and monitor the status of any incident. Incident management in a multi-supplier environment is often complex when the cause of incident is unclear and service restoration can be problematic. Established mature processes, behaviours and methodologies for managing this complexity are an essential feature of an effective incident management service. We react to the incident to restore quality of service within the target time, advising on appropriate work-arounds where feasible during fix time Data Recovery, Conversion and Migration We assist our customers in the migration of data from legacy operational or analytical solutions to new data driven solutions, covering the all the data management principles such as data governance, data architecture and metadata management Data Quality We assist our customers in creating a joined up method for achieving the resolution of Data Quality problems (clean, correct, complete), both organisationally and technically, and in measuring the results delivered. We do this by first understanding how data works within the customer organisation, then measuring whether the data works properly in support of the organisation s objectives. Where data issues are impacting the business, we help our customers to make an informed decision on priorities and where improvements should begin Service Integration and Management Services-SIAM SIAM Enterprise Architecture Not applicable SIAM Project and Programme Management Our SIAM Project Management service can define and maintains the future looking portfolio of programme and project management activity including the proposed release into live of new or updated services to the catalogue SIAM Service and Systems Integration Integration of the services provided across the ICT estate is achieved through effective management of the suppliers providing those services. To achieve service integration, Applied Intelligence will typically undertake: Performance Management measuring the performance of Managed Suppliers against their service levels to support payment and rectification of any underperformance. Financial Management processing Managed Supplier invoices and authorising payments. Agile Design and Delivery Services Page 13 of 20

15 Commercial Management ensuring that Managed Suppliers meet their contractual obligations and work together to achieve the Customer s objectives. Risk Management providing a central point of the collection of Managed Supplier and Customer risks, allowing the overall level of risk across the ICT estate to be assessed and mitigated SIAM Service Management Applied Intelligence offers to manage the delivery of services across the multi-sourced ICT estate to ensure that consistent and adequate service is being provided across all managed suppliers. This can include management of changes and problems, availability management and continual service improvement initiatives SIAM Service Desk Applied Intelligence can provide service desk services through our specialist partner, Phoenix. Designed to support the Customer, each Phoenix service desk solution is tailored to reflect business needs based on an ITIL approach. The service desk takes a user-centred approach to handling incidents and service requests, as well as providing an interface to users for other IT Service Management activities.. Agile Design and Delivery Services Page 14 of 20

16 4 Technical Requirements No specific services have been offered within these definitions for the provision of a technical environment that will enable the delivery of Architecture services. These details and any additional costs will need to be defined on a case by case basis with each customer as the requirements for networking, tooling, licencing, connectivity, infrastructure and facilities will vary for different project. Agile Design and Delivery Services Page 15 of 20

17 5 Service Delivery 5.1 Service Management This will only apply to Agile Application Support Services listed in section 2.4. These are defined on a case by case basis depending on customers needs. 5.2 Service Context Not anticipated, however this will be subject to discussion with customers during the ordering process. 5.3 Service Levels These are defined on a case by case basis depending on customers needs. 5.4 Information Assurance All of our staff working for Government customers hold appropriate levels of security clearance. At a minimum this is SC and a significant number hold DV. We have extensive experience in scoping, designing, delivering and supporting systems at all Impact Levels from IL0 to IL6+. We are also highly experienced in gaining appropriate accreditation for such systems. At the heart of our capability is our team of CLAS consultants, one of the largest such pools of CLAS consultants in the UK. Our Information Assurance capabilities support both our internal requirements for appropriate security controls and those of our customers. All Applied Intelligence s operations based in the UK are certificated to ISO9001 (Quality Management) and ISO27001 (Information Security Management), and we can fully demonstrate application to day-to-day operational and business processes. We are committed to supporting the principles and implementation of the standard and helping our customers gain the accreditation for live services. 5.5 Backup/Restore & Disaster Recovery Disaster recovery services ensure that our Customers IT investments are protected against service interruptions, including large scale disasters, by the development, implementation, and testing of disaster recovery plans. This can involve distributing, the software component of the service across multiple nodes, with failover technology implemented in the software stack to ensure resiliency in the event of failure. The service can be fully managed, with all backup and restore processes handled securely by Applied Intelligence. 5.6 Data Restoration/Service Migration As part of the implementation process we can conduct extensive work with the Customer to ensure existing systems and workflows can be moved away from legacy systems, as part of the BAE Systems Life Cycle Management process 5.7 Trial Services Not applicable. Agile Design and Delivery Services Page 16 of 20

18 5.8 On/Off-boarding Not applicable. 5.9 Training We can provide full training services. There are three main ways that users and administrators can be up-skilled in the application of a new system or solution. The first is via direct, on-site training delivered to the users and administrators of the service. There are different levels available depending on the exact solution required, and range from one day courses to a five day courses and can be carried out on site or off site. The second is via self-study methods, such as remote tutorials, guide books and software manuals. This can be combined with on-site training if required. We also offer a third method, which is via an extensive train the trainer programme, with nominated members of the Customer s staff becoming experts in the service and are then able to train the rest of their team Exit and Transition Management We can produce and maintain a satisfactory exit strategy and exit plan to describe how they would co-operate with the Customer to facilitate an orderly exit from the contract. Such a plan can include an approach to exit management governance, roles and responsibilities, risks associated with exit and agreed approaches to manage these so as not to impact business operations, and requirements for security/confidentiality during exit. Agile Design and Delivery Services Page 17 of 20

19 6 Commercial Arrangements 6.1 Pricing Please refer to our BAE Systems Applied Intelligence Agile Design and Delivery Services Pricing Document for pricing for the services offered in this Service Definition Document The terms contained in BAE Systems Applied Intelligence Terms and Conditions (the Terms ) are herein incorporated into this document. 6.2 Ordering and Invoicing Process We will invoice monthly in arrears, and on acceptance of milestones (please refer to the Terms). 6.3 Customer Responsibilities The Customer will aid the successful delivery of G-Cloud Services (please refer to the Terms) For Agile Development Strategy fixed price packages, specific customer responsibilities include: Timely access to key documentation including but not limited to business case, high level requirements, relevant information about existing ICT services Timely access to key stakeholders Building access and office accommodation for two consultants Timely review and feedback of documents produced. 6.4 Termination Terms The Customer may terminate without cause on 30 Working Days written notice. The Supplier may terminate without cause on 45 Working Days written notice. 6.5 Financial Recompense Model for Not Meeting Service Levels Please refer to the BAE Systems Applied Intelligence Agile Design and Delivery Services Pricing Document. 6.6 Supply Chain Dependent on the Customer s requirements, we may use sub-contractors in the performance of these G-Cloud Services. We continuously monitor, review and revise our supply chain for the purpose of successful G-Cloud Service delivery. 6.7 Integrated G-Cloud Service Delivery We have many G-Cloud Service offerings. As required by the Customer, we will integrate, manage and deliver complimentary G-Cloud Service offerings to form part of this G-Cloud Service to meet Customer service requirements. Agile Design and Delivery Services Page 18 of 20

20 7 Applied Intelligence: Information Intelligence BAE Systems Applied Intelligence is an information intelligence specialist. We help government and commercial organisations exploit information to deliver critical business services more effectively and economically. We also develop solutions to strengthen national security and resilience, enabling citizens to go about their lives freely and with confidence. By combining technical innovation and domain knowledge, we integrate and deliver world-class solutions often based on our own unique intellectual property to our customers most complex operational problems. We recognise the importance of Cloud services to the realisation of HMG s IT Strategy and have optimised many of our most compelling IT service offerings for Government on G-Cloud. Through these offerings we are at the forefront of realising the full benefits of Information Technology for our customers. Below is a summary of our G-Cloud services. G-Cloud Service Consultancy Service Integration and Management (SIAM) Information Security Agile Design and Delivery Architecture Data Services Programme Management Digital Media Secure Mobility & MobileProtect NetReveal OnDemand Service Description Providing Business and IT strategy and transformation consultancy services, including requirements management, organisational change, and business case & benefits management. Covering all aspects of SIAM services, from target operating model design, to service integration, supplier management, architecture and transition and transformation management. Cyber security assessments, architecture and testing services; Threat detection, protective monitoring and security management services; Cyber incident response, and Industrial Protection, Secure Web Gateway and Cross domain services. Services delivered using the Agile method for design and development, including Secure-by-Design services. The design of end-to-end architecture solutions, including infrastructure, operations, applications and service, as well as enterprise architecture. Data management, protection and exploitation services covering people, process, data and technologies. Includes maturity assessments, organisation design and provision of data analytics services. Provision of programme management and support experts to provide delivery and/or assurance of internal and external programmes. Digital transformation, media development, including user experience, social business and mobile media. From mobile strategy, through to development of your secure mobile proposition for your user base; Cloud based protection for your user base portfolio of mobile devices. Cloud based delivery of the global leader in counter fraud software. For more details on our G-Cloud services for G-Cloud, visit or send us an at Applied Intelligence is part of BAE Systems, the premier global defence, security and aerospace company. BAE Systems delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Agile Design and Delivery Services Page 19 of 20

21 Applied intelligence Limited is a BAE Systems company, trading as BAE Systems Applied Intelligence. Applied Intelligence Limited is registered in England (No ) with its registered office at Surrey Research Park, Guildford, England, GU2 7YP. Copyright BAE Systems plc All Rights Reserved. BAE SYSTEMS, APPLIED INTELLIGENCE and the names of the BAE Systems Applied Intelligence products referenced herein are trademarks of BAE Systems plc and are registered in certain jurisdictions. Agile Design and Delivery Services Page 20 of 20

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