Addendum 02 Disaster Recovery Questions and Answers

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1 Addendum 02 Disaster Recovery Questions and Answers General Information: Oakland County has had a disaster recovery and business continuity plan in place for many years, however, the changing Information Technology landscape including virtualization, consolidation, replication, and cloud services necessitates the update of the County s disaster recovery strategy. This RFP is part of the process in ascertaining the currently available services and costs that could be used individually or in combination to meet the disaster recovery needs of the County. The County currently operates a second small data center that may act a disaster recovery site for network connectivity and services. This site is part of the redundant fiber network ring and is already equipped with the County s redundant firewalls, ISP servers, and limited server capacity. Responses to this RFP will be used in part to determine the extent to which this facility will be further equipped to address disaster recovery needs. 1. Do you have a business continuity plan? Yes. The RFP does not require or intend for the vendor to develop a business continuity plan. 2. Do you have a technology DR plan today? Yes. The RFP does not require or intend for the vendor to develop a disaster recovery plan. 3. What kind of disaster is being anticipated that would require a recovery? Plans focus on disaster scenarios that would make the primary IT facility unavailable or only partially available (Fire, Tornado, etc.) 4. Are regular backups of data preformed at least daily? Yes. 5. Are regular backups of the applications and operating environment preformed at least daily? This is application by application dependent, the applications and operating system are not generally subject to daily backup. 6. Are Backups kept off-site? Yes. 7. Are there at least three versions being retained? The typical backup retention target is 30 days, although some may be shorter. 8. What current backup technology is employed? The current backup technology is based on LTO4 tape backups. 9. Has a complete local recovery of key services been tested? The County has conducted disaster recovery tests on a regular basis, restoring servers and data at remote disaster recovery sites located in New Jersey, Chicago, and Philadelphia. The disaster recovery includes the connection of the remote site to the existing network through the second data center.

2 10. Where is the DR site? Planned site? The second data center is located in Troy, MI. The location of disaster recovery servers and data will be determined by the results of this RFP. 11. What is the distance between the two locations? It is approximately 20 miles. 12. What are the critical applications and services which would require DR? IT operates approximately 85 lines of business with various levels of criticality. The services include Police 911 Computer Automated Dispatch, Police records management, jail management, Circuit Courts, Prosecutors, Coroner, as well as support and administrative services including HR, Fiscal, Treasurer, Parole, Facilities Management, Parks, etc. 13. What is the expected recovery time, the "Recovery Time Objective" for specific services? The Recovery Time Objective (RTO) varies by application. Improved RTO is a goal of this RFP with the consideration of cost vs. RTO. Based on the results of the RFP, the County would be looking to change the RTO from potentially days to hours or even minutes. 14. What is an acceptable amount of data loss, the "Recovery Point Objective" for specific services? The Recovery Point Objective varies by application but like the RTO, the County hopes to improve the RPO from approximately 24 hours to minutes, depending on the cost. 15. What percentage of the application usage needs to be supported by the DR site? For most applications, the percent of usage need is 100% (no reduction in transaction rate). 16. What is the total size of the disk storage that needs to be replicated? Approximately 150 to 200 TB of storage would need to be replicated. 17. What percentage of the data changes daily? There are seasonal variations to the amount changing daily. An estimate would be less than 10 percent. 18. How often will the data need to be replicated? How often the County would replicate depends on the cost, however, it would be desirable to have continuous replication. 19. How far out of date can the data be? 4 hours?, 8 hours? 24 hours? Continuous replication is the desirable state, therefore the desired RPO would be measured in minutes. 20. Could the DR site be a co-location facility? Co-location is acceptable given the facility is secure and accessible by the County. 21. What type of access do you have to the DR site? We have 24/7 access to our secondary data center, if that were used by as a DR site. For proposed remote recover sites where are staff would be conducting recover on site, 24/7 access would be necessary because we would be operating in shifts to perform recovery. 22. How do you get essential staff to the DR facility and sustain/support them while working there.

3 The secondary data center is within driving range for our personnel and within a major metropolitan area. For remote DR sites it is desirable that hotel and restaurant facilities be nearby the recovery site. 23. Will the DR facility allow access to your essential staff members? How is access determined/limited? The secondary data center has both electronic card and key access for essential staff which is assigned and revoked as duties change. 24. Can the existing networking and security infrastructure support the switchover or failover to a DR site? The existing network operates such that the server VLAN / subnets are available at both the primary and secondary datacenters simultaneously with the appropriate firewall security. 25. Can the existing client devices support the switchover or failover to a DR site? The client devices do not distinguish between whether a server is operating at the primary or secondary site. The network configuration accomplishes the switch over. 26. Do written procedures for computer operation exist to bring up the DR site? The secondary data center is always operational and technical staff accomplishes server restore recovery at the appropriate site using written procedures. 27. Can you please specify what brand of servers deployed in sections 4.4.1, 4.4.2, 4.4.3, and 4.4.4? The servers are a mix of Dell and HP servers. 28. Can you please specify what processor model numbers are deployed in sections 4.4.1, 4.4.2, 4.4.3, and 4.4.4? The processor will vary by model of server but almost all are Intel quad-core 2.9Ghz or better processors. VMware certified processors are required for the VM servers. 29. Can you please specify if all servers in section 4.4.1, 4.4.2, 4.4.3, and are located within the same facility? Approximately 80 percent of the servers are located in the primary data center with the remainder in the secondary data center. 30. If all servers are not located within the same facility can you specify there location? See above. 31. Is there a dedicated connection between that server and the proposed primary backup site? The primary data center and secondary data center server networks are linked via a redundant 10GB fiber Ethernet network. 32. Would Oakland County prefer to have a dedicated server hosting the backup solution or a virtual machine in your existing environment? No preference is implied. Any decision would be based on the perceived best value for the County. 33. Will Oakland County consider a technology only disaster recovery solution like remote storage replication or a replicated backup environment? The County will consider such proposal but only as a component of a larger proposal that would also address the provisioning of the compute needs of the DR plan.

4 34. How does Oakland County wish to connect to their network? Oakland County wishes to minimize any cost or delay in establishing a link between a proposed DR facility and the County. To address this issue, Oakland County would consider extending their fiber network to a location within the County that is part of the vendor network, or use leased communication links to locations in the County (minimize the mileage costs). The RFP ask vendors to supply the cost of connecting to proposed vendor site and multiple options can be presented (various bandwidths e.g. DS1, DS3, etc. as well as types e.g. leased line, VPN, etc.). 35. What is the address/npa-nxx of the location on the Oakland County Michigan network to connect to --- and what size pipe (DS3, OC3 Etc.). See item 34 above. The exchange of the secondary data center is What type of termination equipment does Oakland County want at the recovery center on the IBM end of the connection? The connection to the secondary data center should be a 1GB copper Ethernet connection. Depending on the details of the implementation, NAT services may be needed to a hide the routing/switching infrastructure. 38. Does Oakland County require Internet bandwidth and VPN appliances also? The primary and secondary sites have separate ISP connections. The County does not currently utilize any site-site VPN appliances. 39. Are we able to substitute a z in place of the z ? The County does not have a preference for a particular processor model provided it can support the County software and logical configuration with minimum modification. 40. Does Oakland County require any specialty processors ex. ziip, zaap, IFL or ICF, - if any of the specialty processors are required, please detail the processor and the quantity required? The County is not aware of any specialty processor requirements for the OS configuration of the mainframe. 41. Does Oakland County have any encryption requirements, such as Crypto Express2 adapters? The County does not utilize any encryption adapters. 42. Does Oakland County have any printing requirements? The County does not have printing requirements. 43. Will Oakland County be bringing any customer owned equipment, - If the answer is yes, please specify brand, quantity, and model? The County may desire to bring a small number of workstation and/or laptops that would need to be connected to the logical server network. These devices are utilized to jumpstart the recovery process. 44. There are LTO4 drives specified in the RFP. Are these LTO4 drives FC or SCSI attached? The LTO4 drives are connected to servers and only utilized for the Intel based server recovery. Mainframe recovery is accomplished using the 3490E tape drives (IPL-able starter system). Typically we have utilized LTO4 drives SCSI attached to individual server to maximize bandwidth to the network and the number of tapes that can be processing simultaneously.

5 45. Some server groups indicate a large amount of SAN storage ranging from 2TB to 12TB in the each server's requirements. Does each server in the group need 2 to 12 TB external disks or is that for the group of servers? SAN storage is only require for the VM server environment to allow VM to manage resource balancing and handle server failovers (shared across all servers). SAN storage can be used to supply the storage of the other groups provided that the storage space is allocated to the individual servers as to achieve the requested quantity of servers that meet the specifications of the group. 46. There are 10 servers on the list with a LTO-4 tape drive attached. Can we allocate a tape library with the LTO-4 drives? - If yes, how many LTO-4 drives are needed at the DR? See answer 43 above. The number of tape drives reflects the ability to run the maximum number of restore processes. 47. How many annual tests and test hours are requested by Oakland County? The cost of the test hours will determine what the County ultimately contracts. The County would typically desire a least one hour test period annually to enable the County to test the full range the disaster recovery plan. Additional test periods may be desirable based on cost. 48. What is the SAN or storage being used for the servers in the RFP? The current SAN storage is based on EMC CX400.

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