SHUNRA MOBILE APPLICATION PERFORMANCE ANALYSIS

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1 SHUNRA MOBILE APPLICATION PERFORMANCE ANALYSIS Sony Music Unlimited App (v1.4.0 Android) Presented By: SHUNRA PERFORMANCE ENGINEER August 22 nd 2012

2 REPORT INFORMATION Application: Document Type: Author: Document History SONY MUSIC UNLIMITED Performance Report Sony Music Unlimited mobile app (v1.4.0 Android) Shunra Performance Engineer Revision number Revision Date Change /08/2012 Original For Sony Music Unlimited App (v1.4.0 Android) 2 of 15

3 TABLE OF CONTENTS SHUNRA MOBILE APPLICATION PERFORMANCE REPORT 4 1. INTRODUCTION ERROR! BOOKMARK NOT DEFINED. EXECUTIVE FINDINGS 4 2. MOBILE APPLICATION PERFORMANCE ENGINEERING ABOUT SHUNRA HOW THE TESTS WERE EXECUTED PERFORMANCE ANALYSIS RESULTS 5 DETAILED PERFORMANCE ANALYSIS 7 OPTIMIZATION RECOMMENDATIONS 9 For Sony Music Unlimited App (v1.4.0 Android) 3 of 15

4 SHUNRA MOBILE APPLICATION PERFORMANCE REPORT 1. EXECUTIVE SUMMARY SONY MUSIC UNLIMITED delivers a mobile app for customers in the UK providing access to the SONY MUSIC UNLIMITED Directory retail store and online ordering. This report showcases Shunra s Mobile Network Virtualization and Application Engineering technology and processes which have been used to test and provide a performance analysis of the mobile app across multiple simulated network conditions including 3G conditions in the UK. This document provides an introduction to the Shunra Mobile Application Performance framework and Shunra network virtualization for software testing technology, in addition to the performance test results and highlevel recommendations for optimization to improve performance. KEY FINDINGS 1. The SONY MUSIC UNLIMITED mobile app is sensitive to mobile network conditions, meaning that a considerable proportion of mobile users will suffer degraded performance with some steps taking up to 52 seconds to complete on a typical poor 3G network. User feedback in the Google Play portal seems to corroborate performance issues. 2. Shunra Mobile Application Performance Engineering technology can be used to verify and optimize the performance of the app, with the initial recommendations delivering a minimum 25% improvement. For Sony Music Unlimited App (v1.4.0 Android) 4 of 15

5 2. PERFORMANCE ANALYSIS RESULTS The following chart show the comparative performance of specific actions within the SONY MUSIC UNLIMITED v1.5 ios app across network conditions representing a LAN connection, and a poor 3G connection in Aberdeen: Start Preview Top Chart Select Play Wifi 3G Aberdeen Figure 1 SONY MUSIC UNLIMITED App Performance (seconds) Mobile Network Conditions These results demonstrate that there is a considerable slowdown of some steps of the application under specific mobile conditions, indicating that many real users encounter large performance slowdowns when using mobile networks. Some user comments on Google Play corroborate that performance can be an issue; some user feedback examples are shown below: For Sony Music Unlimited App (v1.4.0 Android) 5 of 15

6 For Sony Music Unlimited App (v1.4.0 Android) 6 of 15

7 DETAILED PERFORMANCE ANALYSIS The following graphic shows the results of running the app under virtualized/emulated 3G mobile conditions in Aberdeen: Time KBs Data Figure 2 SONY MUSIC UNLIMITED App Summary Analysis For the Select Item page, the following waterfall graph shows the download sequence: For Sony Music Unlimited App (v1.4.0 Android) 7 of 15

8 Figure 3 Preview Step HTTP Download Graph The waterfall clearly shows a sequential download of items in the mobile app, which results in user experience which is heavily impacted by mobile network conditions. Improving the parallel download of elements would immediately result in better performance. For Sony Music Unlimited App (v1.4.0 Android) 8 of 15

9 OPTIMIZATION RECOMMENDATIONS There are several ways in which the SONY MUSIC UNLIMITED mobile app could be optimized. For example, Shunra Analytics provides the following automated and custom recommendations for the Preview step: Combining all the recommendations with other expert analysis, Shunra believes that it would be possible to improve the current mobile app performance by at least 25% without any other changes to the app. For Sony Music Unlimited App (v1.4.0 Android) 9 of 15

10 3. MOBILE APPLICATION PERFORMANCE ENGINEERING Applications in production continue to fail to meet critical performance requirements. These failures cause productivity loss as users are delayed in time through task accomplishment, as well as escalated remediation costs associated with fixing performance problems in production and increasingly, revenue loss as a result from ecommerce and other consumer services abandonment. Relative Costs to Fix a Problem (Steve McConnell s Code Complete, pp Microsoft Press) Changes in the business technology landscape result in transactions being conducted not only within corporate networks but also within WEB, Cloud and mobile networks. This new environment suggests that a new performance management model is needed, supported by advance emulation technologies. Application performance is further challenged when end-users are connected across mobile networks because last mile connectivity has the highest impact on performance, which traditional methods of remediation (including CDNs, WAN acceleration etc.) cannot tackle. The following diagram shows the results of a recent analysis report by Tealeaf i : For Sony Music Unlimited App (v1.4.0 Android) 10 of 15

11 Additionally, the report showed that 63% of all online adults would be less likely to do business with a company via any channel after having problems with transactions on a mobile device. To address these challenges, Shunra developed the Application Performance Engineering (APE) model, which is a best practice for addressing these potential performance problems very early in the application delivery lifecycle, avoiding high remediation costs and loss of monetization opportunities. These application performance engineering solutions identify optimization solutions that will ensure business processes meet their performance response time goals when deployed to the end user community across the WAN, WEB, Mobile and Cloud. By delivering diverse simulation capabilities For Sony Music Unlimited App (v1.4.0 Android) 11 of 15

12 for any business environment, including the WAN,WEB, Mobile and Cloud, performance of every transaction can be predicted, analyzed and optimized prior to deployment. 4. ABOUT SHUNRA Shunra is the pioneer and market leader in predicting how business applications and network services perform for remote end-users. It is the only company to provide both hardware and software network virtualization products that address the needs of all IT groups throughout the application development lifecycle. Shunra s mission is to bring confidence to the performance of distributed business applications, by enabling our customers to understand how applications and infrastructure will perform prior to being deployed. Shunra provides the tools to engineer performance into those systems across the entire application development lifecycle. Shunra was founded in 1998 and now has over 2500 customers worldwide. These customers include 60% of the Fortune 100 and 50% of the Fortune 500. Major customers include Morrisons, RBS, Mastercard, Target, Wal- Mart, JC Penny, ebay and Walt Disney. The Shunra NV (network virtualization for software testing) solutions emulate any production network environment in your pre-deployment lab. They deliver powerful, flexible and scalable solutions to test the performance of your applications or network equipment under a wide variety of network impairments as if they were running in real production environments. Through these processes users understand the impact that the network and applications have on each other's performance and on For Sony Music Unlimited App (v1.4.0 Android) 12 of 15

13 remote end-users' experiences, and uncover and resolve productionrelated problems before rollout. For Sony Music Unlimited App (v1.4.0 Android) 13 of 15

14 5. HOW THE TESTS WERE EXECUTED This report was executed using the Shunra NV Desktop software client installed on a Windows 7 workstation, which was used to recreate a range of actual mobile network conditions and scenarios. An Android phone was connected to the workstation using wifi, and the workstation was connected to the internet using a high-bandwidth lowlatency cable network. Network traffic flowed from the handset, via the wifi connection to the internet via the workstation and back. Shunra NV Desktop was used to introduce a range of network conditions to recreate actual mobile connectivity including limited bandwidth, latency and packet loss. The mobile conditions were extracted from the Shunra NetworkCatcher dynamic global database which provides actual recorded network profiles from global locations. Additionally, some standard network models were used to assess the sensitivity of the application to certain conditions. Figure 4 Shunra Mobile App Test Configuration Shunra NV Desktop supports the definition of test processes (steps) to be executed on the mobile app, and allows the creation of a test plan of network conditions combined with processes. Detailed performance For Sony Music Unlimited App (v1.4.0 Android) 14 of 15

15 reports can then be generated, with the additional ability to perform traffic analysis of data flowing between mobile device and servers to analyse the communications and provide optimization recommendations. i New-Mobile-Research.php For Sony Music Unlimited App (v1.4.0 Android) 15 of 15

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