Clarification of Queries for RFP on Content management Services Clarification

Transcription

1 Sr No 1 9 Clarification of Queries for RFP on Content management Services Query Clarification " # $ %&' #" # " 6"#7 " $4# 8 # $4:4 ; " " &) <&$ =" >9$4 <$( # ( ' ) ( ** +,-*. %&' " ) $/0" Collaborative Features will be utilized by Govt. Employees. ( 78 % % ) " ( = " &(<&$ <$( How many moderators will be there and is this threaded discussion forum? User-chat sessions- Do customer needs this. Kindly share exact feature they are looking. Is this chat is available for public, how many concurrent users will be there? Dynamic group and team creation-kindly share exact feature they are looking Messaging and Notification- Kindly clarify messaging as or anything else. If mail messaging whether it will be for public or departmental users. How many users with average mail size? 8. Interactive collaboration, including video, voice, and Application sharing-does customer need this. Kindly share exact feature customer is looking for? 9. Currently various MPEG 4 Streaming and Authoring tools are available in place of MPEG 7?. Why Customer is looking for this in terms of critical of using voicexml, as this needs good amount of /" 2 0 " " 35 ( Dynamic group and team creation facility to be made available in messaging, chat as in other popular services. / " ( 9-?" 4" 5=( / 0 "<&$: &( ( 78% %) "&@) $'$ =& MPEG 7 should be used as it allows fast and efficient searching for multimedia content. It is required to enable usability and accessibility by physically challenged

2 11. investment to achieve as asked? How many types of devices customer is targeting how WAP is fitted in this scenario? WAP is more about showcasing Transaction Data? 12. What type of different reports customer is ideally looking? Support for multiple formats - Customer wants this on the fly or pre defined at the time of content authoring? Usage statistics - How many concurrent users which this proposed portal have from First year of implementation to within 3 years, What type of business value customer will achieve as this is content specific information? There are 12 intranet applications mentioned as part of scope of work. Is the scope restricted to redesigning the 'look and feel' or is the software redesign in scope? If yes, request details and if no how will the designs be delivered. persons. $/ / A%-'&& ) It should be possible to add support for additional formats, which will be necessary as new standards evolve ( ( 4 7" ) Is there any identity management in place with which the portal needs to be integrated What are the integration and migration requirements. These are not specified in the tender The time frame of 4.5 months for implementation looks unrealistic taking into account the quantum of work and our past experience. Request implementation time-frame to be increased to at least 12 months from the date of signing of SRS ( &" " = ( = ; = & 9>"B*" " 19. How many websites are database driven and how many are static HTML websites. 20. Please give a technology/platform-wise break-up of all the different websites 21. Has any research been carried out to anticipate the number of hits on the portal and the future growth. This will be an important input for hardware sizing. ( >?"?C D% / 0 0 /00ED F"? 22. Is there an existing set of UI and branding guidelines that we have to adhere to or can we redefine those as well ( %2& ; G,,

3 23. The portal will only be dispensing information or is it transactional also? 24. It is mentioned in the RFP that "Monitor and report Portal usage statistics" is part of scope. Does the client already have any web analytics tool in place or is tool recommendation and implementation also part of scope. ( "4 & ( ) ; " & 0 ( &( " (<&$ Will online campaign management be also part of scope; will the vendor have to design, execute and monitor campaigns. Is the client also looking at wikis, blogs as a part of the collaboration requirements. Will the vendor also do content development What is the level (level 1,2,3) of W3C compliance the client is looking at for accessibility H < )I $ = ' = ; 9?>A@ D99$ 27. Can the training be provided in the form of online learning modules? 28. What is the size of user base for the intranet? Is there any platform preference for the Portal? Is any platform ruled out What is the current OS/Hardware platform in place? Will it be ok for DOIT to migrate / change the current platform? What are the technologies used across the various websites that are existing now? What is the current user base for the internet websites? What is the current employee base for the intranet websites? What is the expected number of concurrent users on the system? 33. What is the volume of content that needs to be migrated / < $ ' = 4 & >*** ; &( " & " >**** " ( 7 The Current OS/Hardware platform in place / 1**9 0 D%, & 70,; &( / change the current platform. / 00>. J0;? 1C $35 C*I%"

4 reused in terms of MB/GB/No. of pages? What are the types of content that needs to be migrated / reused from the existing websites? (Ex - Video, Audio, PDF) Do the current portals support personalization? If yes, what type of personalization? Is there a security implementation in place now? If yes, what is the LDAP product used? Is there a Content Management Product in place now? If yes, name the product. Is there a Search Product in place now? If yes, name the product. Is there a need for Document Management System, other than the Web Content Management? 40. Are we required to pay a `Tender Fee? If yes, what is the amount and can this be paid by Demand Draft along with our technical offer. 41. To ensure that qualified and experienced bidders participate in this very important tender, we recommend a minimum 0 Crore turnover of a company in the last financial year as a prequalifying criteria for this tender. ( ' % $ 4 / 0" I "&$ ) ) " " " " D < <&$ 4 ( /" " 5, = < 7" )@ / = $ /0" <= " %-&& A@ 42. We request you to change the payment terms for Part I and Part IV of the works as follows. (a). 20% as mobilization advance (b). 15% on completion of study and requirement phase (c). 15% on completion of design phase (d). 30% on completion of User Acceptance Test (e). Balance 20% after One Month of Go-Live of the project 43. With regard to surveys, please specify what kinds of surveys are required to be done. 44. We request that Customer Satisfaction Survey and changes thereof be kept outside the scope of payment terms of Part III portion of the works. 45. Please clarify that all enhancements or changes in the Portal will be outside the scope of Maintenance Support. Please clarify whether Team Maintenance Support will be On Site, Off Site or " 91B? A@ 7 0" = " ; &( ) < " 91B?A@ $911?

5 On-call support 46. We will like you to consider following payment schedule. Milestone Payment Advance % " 91B? A@ SRS 15% Design 15% UAT 50% Training % Support Payment : Quarterly in advance. 47. How Delhi Govt. portal project is different then Delhi Online project (Scope)? 48. As per RFP "Page size must be limited to ensure that load times are acceptable for dialup user" Please clarify what is meant by acceptable is there any time defined for page download like page response time? (Page 60) 49. The total websites (97) which needs to be integrated: a. How many of them are Dynamic sites? b. How many technologies are used in creation of existing sites? c. Will the content of these sites will remain same if not then who will provide the content? Please clarify the scope of Content Creation? a. Who will author the content in other words content creator and owner? b. Content maintenance and updation after the content hosted successfully? Appendix - II: Pre-Qualification Criteria Page 89 Tender Clause: 6. The average turnover of "Primary Bidder" for the last three years should be not less than 5 (five) crores in area of web portal or web based software development ( $?> A@ C*G 30-4 dialup user. ( >?" 0 / 0 0 >. J0; ( " ' $/0"' "author, enter and publish content for NPI, while for linked dept websites and Delhi Portal ( the respective deptt. will be responsible for authoring, entering and publishing content "%-&&A@ Proof of this will have to be submitted. Change Required: 5 Crores from Systems Integration activities including web portal or web based software development

6 52. Tender Clause: 7. Certifications - the "Tenderer" / any member of the consortium should have a. ISO ISO 9001:2000 for Software Development & other Metrics based procedure for Process Control. b. SEI CMM Level 5 for software development practices. Proof of this will have to be submitted. Change Required Certification should be either one from ISO 9001:2000 or CMM Level 5 and not both since both standards are from two different bodies and software companies usually adopts any one standard for quality adoption. " = ISO ISO 9001:2000 and SEI CMM Level 5 certificate. 53. Tender Clause:. "Tenderer" should have successfully completed at least four similar projects in central/state government, public sector units in India or abroad. "%&&A@ Change Required. "Tenderer" should have successfully completed at least four web based projects in central/state government, public sector units in India or abroad. 54. Will the government expect the vendor to develop KPIs and management information systems to measure the extent to which the portal is meeting the government s objectives? 55. Information integration- Is the vendor required to develop an Information Architecture for the portal and the content? ( A%'&& = " /&0( " H 56. Information integration -Does the Government of Delhi have a standardised taxonomy and government category list which is adequate for this project? ( (, Information integration -If the government does not have a taxonomy and government category list, will the vendor be required to develop this as part of the project? Information integration -What criteria will the government use to judge the vendors proposals for standardized design of government websites be judged? Will the vendor be required to collect and/or satisfy requirements from individual government departments for the <7( ' " " 4 "&( 8 '= "

7 59 60 standardized design of government websites? Does the government expect the vendor to visit each contributing government department to gather their requirements for publishing to the website via the content management system? Who will define and architect the business processes and workflow that contributing departments, the central portal team and the vendor s team will use to author, enter and publish content? government departments websites for developing standardized design. <' = " ; &( 4 "&( ' ) 61 If the vendor is expected to do all or some of this work, what is expected from the vendor by the government? 62 If the government will do some or all of this work: - How will this be managed? - What will the vendor be expected to do to integrate this into the project delivery plan? - if there are government deliverables which are in the critical path, will the vendor be protected from cost overruns and penalties if these are late, incomplete or subject to change? 63 Timeline for implementation of project is less. Asked 12 months times from the date of sign of agreement to go Live ' $/ 0" ' " author, enter and publish content for NPI, while for linked deptts. websites and Delhi Portal the deptts. will be responsible for authoring, entering and publishing content ) ( ' % ( ) $/0 " The deptts. will be responsible for authoring, entering and publishing content for linked deptts. websites and Delhi Portal Time for implementation is increased from 135 days to 180 Days 64 What is warranty period? 12 months 65 Does all the Online Application like Birth certificates will come under one umbrella (portal) The Applications will be continue to be in respective deptts. websites etc. 66 Who will provide Mail Server DoIT through NIC 67 Work Flow will be Part of Content Is there any Work Flow in System? Management System 68 Is there any Marks for strategy building process NO 69 GIS tool will be used by whom? GIS is not in the scope of work. 70 Citizens will be using personalization Who will be using Personalization feature. features while accessing Portal 71 Who will Finalize the Personalization requirement(department or Vendor) Department Will finalize the cluster Payment Term should be made lenient We would bring to your kind attention that the Swystem Integrator should be allowed to propose the technology solution which meets the business requirements as well as meets the service levels required. The current specification hinder the state of the art Microsoft Products "91B? A@ In the Form1 of Appendix I at Page no 85 and Appendix II Page no 97 of RFP the words Open Source is substituted by the words Open Standard.

8 to be proposed for the requirement. The Microsoft Products & Technologies may benefit the state government on price/performance considerations along with other benefits like state of the art technology, easy to deploy, sustain and negligible adoption/training/time/effort/cost. We would request you to retain the business requirements and instead of technology restrictions, allow for the competitive Microsoft products also to be prepared for the requirement. 74 We would request you to kindly modify Vendor s Proprietary Products clause to seek the software code for the customizations and custom applications written around the base product instead of the source code of OEM Product itself 75 We would request you to kindly modify this to Vendor should be well versed with the Proposed technology platform instead of restricting platform. In the Form1 of Appendix I at Page no 85 and Appendix II Page no 97 of RFP the words Open Source is substituted by the words Open Standard. In the Form1 of Appendix I at Page no 85 and Appendix II Page no 97 of RFP the words Open Source is substituted by the words Open Standard. 76 What are the marks for sub parameters of Evaluation criteria? The marks for sub parameters of Evaluation criteria are mentioned in table below. The same has been revised in Clause no Page 21 of RFP. 2 " #$ $% 2 1 & ' ( ) $ * &+ *, e. #'. & 2 Human Resources a.,/ 6 b. 0, ) 0,) ( #' 0 ) 6 15 c. 1 0 ) *),) /2 1 *) ) 40,),) ) ) 3 ) ) 15

9 ) /4,) /2 4 $ /2 " ) $, * 6777 ) * d. /2 /2 " # /2 " # &) /2 ' ) 8 9 ) ) ) 5 4, 2, 3 ) 5 5 $ / $ &+ ' " 5 : ;+ $ &+ ' 2 ( ) ) )) ) ) :<, ) ) + 5