Server Management Services. HP Services

Transcription

1 Server Management Services HP Services

2 Server management In today s distributed, client/server environments, there is no greater business imperative than to have a reliable, flexible, high-performing IT infrastructure. Networks continue to expand exponentially, technologies constantly change and improve, and advanced applications put more stress and strain on bandwidth. On top of all this, economic realities dictate that you must do more with less since IT resources are stretched and capital budgets are constrained. And on-call service and support aren t sufficient any more to maintain your systems at their highest efficiency you require proactive monitoring and upgrading to manage your costs, increase quality, mitigate risks, and improve agility. In short, the management of your networks and systems has become a critical business function one that must be prioritized and approached strategically in order to provide you with long-term success. Demand more: more accountability, more agility, and a better return on IT HP Services Server Management Services help you manage complex server environments, including implementing and managing the server and operating system, creating cost-effective solutions to evolve existing environments, making available the most advanced technologies, and providing superior, proactive, on-demand customer service. Server Management Services include these benefits: Highly trained system and network professionals Access to the latest tools and technologies A single source of assistance Flexible and scalable outsourcing services Worldwide delivery centers Access to experienced infrastructure engineers 2

3 HP delivers more of what enterprise customers demand more accountability, more agility, and a better return on IT More accountability. Superior technologies, service, and support are crucial to the success of your business. Downtime threatens the competitive enterprise. You require immediate and efficient responses to your mission-critical issues. As a competitive enterprise, you demand that your providers be accountable for their products and services, as well as those from their outsourced vendors. More agility. With today s rapidly evolving technologies and products, a static approach to your server environment may look good on a company s bottom line now but is far from being in the best interests of a competitive enterprise. Proactive, innovative, and continuous improvements are vital not only to protect your investment but also to keep ahead of changing market conditions. An agile infrastructure is cost-effective and strategically smart. A better return on IT. Your business is unique; therefore, it requires systems and solutions tailored to your needs not pre-packaged plans. You demand service-level objectives appropriate to your business operations. Selecting the right hardware and operating system with the ability to add and change modules without uprooting the entire environment will provide the highest return on your IT investment. 3

4 HP Services Server Management Services Customers Healthcare Hospitality Transportation Retail e-government Telecom Manufacturing Finance Industry business solutions Infrastructure solutions Leadership products Server management that fits your business model HP Services Server Management Services offer a step-by-step approach to the management of your system and provide solutions for every aspect and level of your computing environment. We deliver highly available, high-performing, security-rich infrastructure services that focus on your mission-critical server and storage components. Services include around-the-clock monitoring and support with predictable pricing based on system configurations and service-level objectives; database and application support from providers such as Oracle, PeopleSoft, Sybase, IBM, Microsoft, SAP, and Siebel; preventive system analysis; and high-availability support at the service level you need so that your business continues to run effectively. These industry-leading services can be delivered to your data center via remote system management techniques or from one of HP Services 200-plus worldwide operations service centers regardless of the location of your servers. In addition, by working with HP you will receive ongoing quality assurance based on our long tradition of excellent customer satisfaction. HP has a proven track record in building and managing networks and systems for hundreds of multinational enterprise customers. In addition, the knowledge and experience HP has gained through building and managing its own 22,000-plus UNIX, Linux, and Microsoft Windows servers all running mission-critical applications is unparalleled. Server Management Services feature a comprehensive portfolio of service modules that promote global consistency and increased system availability. Following is a list of the available service modules: Server-specific modules Backup and restore Disk file and share management Windows domain administration Windows Active Directory administration HP Services facility hosting Customer facility hosting Login and script management Media management Additional modules Managed storage services Enabling processes Account management Change management Configuration management Supporting services Hardware and software support Business-continuity services Third-party procurement Monitoring Output management Patch management Job scheduling Remote connectivity management Resource usage management and trend analysis User administration Server hardening Intrusion detection Incident management Problem management Service management HP Services consulting and integration HP Services financial services 4

5 Features and benefits Highly trained system and network professionals HP s internal resources, combined with key strategic partnerships, offer outstanding quality for each component that makes up the overall solution. By selecting HP Server Management Services, you are choosing to work with a global company known for its service and customer satisfaction. Our leadership, expertise, commitment to our customers, and experience in outsourcing make the difference. HP is repeatedly named by industry analysts as a leader in network and system management and a world-class provider of service and support. In addition, HP is a leading platform provider and integrator of Microsoft solutions and is one of the industry s top SAP outsourcers. Access to the latest tools and technologies With HP, you work with a leader in products, services, and support. HP is actively involved in establishing networking and server standards and offers services for industry-leading protocols and applications. Our internally developed HP OpenView solution is the central part of our highly efficient and effective management and monitoring infrastructure. A single source of assistance With Server Management Services, when you have an issue that needs to be addressed, we will take care of it. You will not have to track down individual vendors just contact HP. We are proud of our reputation for outsourcing services, which earns us high marks in the area of meeting service-level agreements and commitments. Flexible and scalable outsourcing services Our support is truly multivendor, covering a variety of hardware platforms from HP (including legacy Compaq, Digital, and Tandem platforms) as well as systems from Sun, IBM, and Dell, and a full range of operating systems (Linux, UNIX, Windows, and other proprietary OS environments). Worldwide delivery centers HP uses a combination of remote and in-person support delivery techniques to deliver our services to your data center from one of the 200+ HP Services operations service centers worldwide. Our standardized delivery processes, ongoing quality assurances, and tradition of excellent customer satisfaction combine to produce high-quality Server Management Services and service levels, regardless of the location of your servers. Access to experienced infrastructure engineers Recruiting, training, and retaining highly qualified professionals is an everyday challenge. HP complements your resources with more than 65,000 IT professionals trained in the latest network computing technologies. They maintain industry certifications with leading companies in computing hardware, software, and service. 5

6 Innovative HP Services Data Center Management solutions On Demand Instant capacity (icod) Delivers immediate access to additional capacity. Includes icod for HP Alpha, NonStop, ProLiant, and 9000 servers, as well as storage. Offers Pay per Forecast for HP products Metered capacity (Pay per Use or PPU) Allows users to pay for IT assets based on actual usage: Dial-up and dial-down. Includes PPU for HP ProLiant and 9000 servers, storage, and imaging and printing Managed capacity Redirects data center resources to other core competencies, such as Access on Demand, managed storage, managed imaging and printing, and Microsoft Exchange 2000 on Demand. Automated services usage Utility Data Center (UDC) Strategic, next-generation functionality to automate collecting, reporting, and billing for IT services. Offers: End-to-end cost management Identifies and manages interfaces between financial systems Automated quality control processes to validate consumption information Hierarchical reporting and capacity management per service at the client, region, and employee level Automated service usage collection Real-time, flexible rating and online invoicing Decision analysis reporting Historical data retention An evolution from the On Demand and other automated services modes that virtualize the data center. Automates allocation and re-allocation of computing resources with drag-and-drop simplicity via a Web-based interface. Allows dynamic shifts of resources among applications, helping to increase capacity utilization. Lowers operating costs through: Server and storage consolidation Standard components with built-in management functionality Reduced time to provision or repair Reduced floor space requirements Additional services HP Services Server Management Services provide the foundation for acquiring additional high-level outsourcing services, including these: HP Application Managed Services When it comes to enterprise applications, HP has the experience and expertise you demand. In addition, HP is proud of its partnerships with industry leaders in Whether your infrastructure is in one building or distributed worldwide, HP Services uses a proactive approach to help you manage and control business processes, applications, and IT environments. e-commerce, Web applications, and messaging and collaboration solutions. Our proven approach is open and flexible, able to be tailored to the unique needs of your business. We work closely with leading ISVs and system integrators to help you design, build, integrate, manage, and evolve mission-critical applications. HP Managed Web Services For enterprises and service providers alike, hosting and operating a Web environment has become increasingly complex. HP Managed Web Services are designed to host and operate complex Web environments with mission-critical requirements. HP Managed Web Services are delivered to high service levels by leading service providers using state-of-the-art Internet tools. It s a smart way to extend and enhance your e-business capabilities, with minimum investment in an environment that is ready to evolve in step with your Internet strategies. HP End-user workplace management solution The HP End-user workplace management solution (EUWM) brings IT and all related services to the desks of your business staff. Wherever you and your workforce are, HP Services will be there with the industry s broadest coverage in services, geography, and solutions. These services provide you with end-toend lifecycle management and support for HP and multi-technology desktops, notebooks, mobile and wireless access devices, printers, LANs/WANs, servers, networks, and voice and data circuits, as well as Internet and intranet environments. HP Agility Assessment Service Your infrastructure requires flexibility and power to adapt to new technologies, emerging trends, and changing market conditions. The more agility you have, the better your chances are to show a return in terms of money, time, and improved performance. HP Services offers a cost-effective, structured Agility Assessment Service that helps you assess the kinds of changes you handle well, identify the gating factors of your infrastructure, and then determine a game plan for future agility improvements and investments. Strategic outsourcing Strategic outsourcing encompasses anything a company wants its IT department to do, including the handling of such services as system management, data center management, desktop management, data management, voice management, mainframe management, and application development and management. In this instance, HP is able to transition people and assets from your organization into ours. In essence, we become your IT department and work with you to see that your entire IT strategy supports your current and future business needs. 6

7 What our customers say: With HP s expertise, global presence, and outstanding customer service, HP has given us a distinct advantage with our customers over the past four years. John Hunkin, Chairman and CEO, CIBC HP Business Continuity Services Business Continuity Services from HP Services help your mission-critical business processes remain nearly continuous in the face of adverse events. The solution set is composed of such components as continuity consulting, disaster-tolerant services, business-recovery services, backup and recovery, mission-critical, and security services. Together, these components reduce the potential impact of adversity and provide a rock-solid infrastructure for your most critical applications. They also help you comply with legal and regulatory requirements. Why HP Services? Our commitment to your enterprise goes well beyond a boilerplate service agreement. With more than 65,000 IT professionals worldwide and a long-standing tradition of superior customer satisfaction to uphold, HP takes the term service seriously. Our IT professionals are trained in the latest network computing technologies and maintain industry certifications with leading companies in computing hardware, software, and service. You should not have to choose between innovation and price, functionality and simplicity, stability and agility, and cost and high customer satisfaction. The quality of your infrastructure depends on a carefully measured implementation. Each step of the way, HP s skilled project managers are there to see that your project is completed on schedule and within your test parameters. Whether your infrastructure is in one building or distributed worldwide, HP uses a proactive approach to help you manage and control business processes, applications, and IT environments. are developed and implemented. Our standardized, industry-leading delivery processes, ongoing quality assurances, and tradition of excellent customer satisfaction provide the level of comfort and dependability you deserve and require. HP is renowned by customers for our approach to and successful delivery of service-level commitments. We are motivated to help you lower your costs using economies of scale, our streamlined processes, and well-trained, eager staff. According to the November 2002 edition of InformationWeek, HP Server Management Services is the #1 provider in terms of availability and uptime, as well as in service and responsiveness. We prioritize your assets according to your needs, not to the limitations of technology. HP delivers more, because you demand more. For more information To learn more about HP Services Server Management Services, contact your local HP sales representative or visit our Web site at HP Services means service. Our involvement with you does not stop with cursory, scheduled checkups on your upgraded infrastructure. We concern ourselves with evolving your networks and systems as new technologies 7

8 To learn more, visit Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Oracle is a registered U.S. trademark of Oracle Corporation, Redwood City, California. UNIX is a registered trademark of The Open Group EN, 10/2003