1 Overview of Marketing Presented by Ann Walenski 1
2 The Big Idea! Marketing Story of Sliced Bread Otto Frederick Rohwedder The Jeweler Developed in 1912 Bread Slicing Machine Prototype/Blue Prints Destroyed in 1928 Adopted in 1930 by Wonder Bread Feature Sliced Bread Benefit Stayed Fresh 18 years of Marketing Marketing is an ongoing process and Failure is an Option!
3 You have developed your Big Idea Review your Business Plan and figure out how to make it a Marketing success!.
4 Your Business Plan.. Operations Marketing Finance What is your Purpose? Business Text Owner What is your Plan?
5 Raise Your Hand if You have a new product or service for the market. You re not sure how to get it into the marketplace. 5
6 MARKETING PROCESS The key to getting started in Marketing is asking the right questions. What is your : Product/Service Vision Goal Purpose Budget
7 Tonight: Write the Marketing Plan HOW? Understand Marketing Components WHAT Developing the Marketing Plan Why? DEVELOP A ROADMAP
8 MARKETING PROCESS Raise your hand if you have asked 1. How can I set my business apart from the competition? 2. How Can I Market an Unknown Product? 3. What's the Best Way to Acquire Customers.
9 PART 1 MARKETING PLAN MARKETING COMPONENTS
10 Part 1 - Marketing Components Marketing is the process for creating, communicating, delivering, and exchanging good and services - transactional event Putting the right product in the right place, at the right price, at the right time. 10
11 Marketing The 5 P s Product Place Price Promotion - People
12 The Product or Service 1. What are you selling? 2. Are you providing a service? 3. How does the product work? 4. What does the product look like? 5. What type of packaging does it have? These are all aspects of your product. The product category can extend to things like the type of warranty you offer, service and installation.
13 Place 1. When/where is your product is available 2. Are there time limitations due to store hours? 3. Are there shipping times associated with the purchase? Does the distance from the customer create an obstacle for the purchase? 4. Is a retail location reselling your product? What type of store is it? Does the store have a regular customer base? Does partnering with the store make sense?
14 Price - 1. How much your customer is willing to pay for whatever product/service your business provides. 2. What is the cost to manufacture & distribute. 3. What are Production and Non-Production Costs?
15 Promotion - How will you communicate with your customers?
17 More than selling goods and services Marketing is an exchange THE TRANSACTIONAL PROCESS
18 (CRM) Customer Relation Management Acquisition Winning Back Retention
19 Avoid Marketing Myopia 19
20 See Clearly - Your Purpose of Marketing Acquisition Winning Back Increased Profitability Retention
21 PART 2 MARKETING PLAN WRITING THE MARKETING PLAN
22 Part 2 - Writing the Plan Developing a marketing plan is one of the most important things you can do to ensure that your business will make a profit. 22
23 In the beginning... Key questions to ask yourself 1. What does my business stand for? Mission 2. What do I need to know about my business market? Research 3. Who is my ideal customer? Target Audience 4. What are my sales objectives? Profits
24 STRUCTURE OF A MARKETING PLAN There are many ways to develop and format a marketing plan. The approach taken here is to present a 7-step plan that includes: 1. Purpose and Mission 2. Product/Service Identity - Market Research 3. Target Audience and Product Objectives 4. Competition Analysis Pricing 5. Distribution Promotional Mix 6. Sales Objectives, Forecasting 7. Action Plan - Production
25 Purpose of Marketing Plan Offer brief explanation for why this plan was produced It forces you to identify: Target market. Short and long-term marketing goals. Your business as a whole and ties together market objectives. Allocate limited resources for greatest return. Guide to measure progress and outcome.
26 Develop Mission Statement Identifies long-run vision of the organization: 1. Why is the company in business? 2. What markets do we serve? 3. What are the main benefits we offer our customers? Practical and highly affordable business solutions 4. What does this company want to be known for? 5. What is the philosophy for doing business? 6. What products/services does the company offer?
27 IDENTIFY - Product/Service - Offered 1. Identify each service and product specifically. 2. Differentiate products/services in terms of specialty. 3. Describe product lines, and new products/services that will be introduced. 4. Give cost of each product/service. 5. Give the price you plan to charge for each product/service
28 Conduct Market Research Market Research Should Answer These Questions 1. Who are your customers and potential customers? 2. Identify Demographics - Geographic 3. Can/will consumers buy the product you're offering? 4. Are your prices consistent with what the buyers view as a value? 5. Who are your competitors?
29 The Marketing Research Process Define Problem Follow Up Plan Design/ Primary Data Prepare Marketing Report Specify Sampling Procedure Analyze Data Collect Data Chapter 7 Version 3e 29
30 EFFECTIVE MARKET RESEARCH Popular Sections Population Income Births & Deaths Labor Force Summary Statistics USA Statistics in Brief Historical Statistics State Rankings Thematic Maps Other Resources States & Local Areas USA Counties QuickFacts Statistical Abstract of the United States US Census County Offices Survey Monkey Chamber of Commerce Sites Multiple Web Resources
31 Research your Target Audience Identify who your best customers are in the terms of total value they represent to your profitability and their loyalty to your business Determine Common Characteristics Demographics Age Income Education Marital - Buying Habits Product Use Time of Use Loyalty Psychographics Values Life Styles Interests - Attitudes Geography Climate - Consumption Patterns Target these customers in the marketplace and you have discovered your TARGET AUDIENCE
32 Research Product Usage Questions related to customers usage. Who is using the product? Why do they use the product? When do they use the product? How is the product used? Needs/benefits sought by market
33 Target Market Buying Decisions Demographics Factors Product Usage Geographic Factors Psychological Factors CONSUMER DECISION- MAKING PROCESS BUY / DON T BUY
34 ASK YOURSELF... IS THERE DEMAND? Target Market How many consumers are there in your target market? Geographic Territory How many consumers are in your defined area? Consumption Constraints What consumption habits exist that limit potential? Average Purchase Per Year Company Share of the Market How much to expect to attain?
35 Competition Direct 1. Identify the top five competitors in your market. 2. Determine their similarities and differences to the business you are planning. 3. Identify and compare your company's and your competitors' strengths and weaknesses.
36 Competition Indirect 1. Identify methods for making your operation better than theirs. 2. Determine whether their business is increasing, decreasing or level. 3. Compare your marketing techniques with those of your competitors.
37 Pricing and Production Costs Pricing a product or service begins with an understanding of the total cost of the product/service. Production costs Labor costs - Material costs Your time Non-production costs Rent, utilities, postage, telephone, supplies, marketing expenses, etc.
38 Product Pricing for Promotion Product Pricing (Total cost x % increase= price). Calculating the total cost allows you to look at the price point that you want to obtain. This is limited by the retail price of the competition.
39 Product Distribution Identify the most effective methods for getting products/services to customers in the target market. Will it require shipping- Wait time Packaging Identify need for warehousing of products Identify distribution channels if not sold direct to buyer. Are new methods of distribution emerging?.
40 Product: Promotion Mix Describe potential advertising programs - discuss the following: 1. Media choices, how selected and target audience 2. Seasonal 3. Project expenditures for each medium and product/service. 4. Describe potential public relations/publicity activities - i.e. business opening
41 Product Sales Objectives Develop Sales Objectives - common goals that are identified through marketing. Includes: Profit margins Revenue targets Distribution methods Targeted demographics Inform target audience through social media about features and benefits of our product and its competitive advantage, leading to a 10 percent increase in sales in one year.
42 . Sales Forecasting - P1. 1. Project sales for each product/service. 2. Develop a close estimate of total potential sales volume. Sources can Include: Census Data Government Websites Marketing Research Data Local Chamber of Commerce Data from a custom designed marketing research project surveys etc.
43 Sales Forecasting P2 1. Review sales history of competitors through secondary research. 2. Show recent sales trends in industry. 3. Make any seasonal adjustments. 4. Project sales and income for next four quarters.
44 Action Plan. 1. Lists and prioritize all the marketing strategies and activities you have identified. E.Q. - Creating business cards 2. Your action plan will include at least a yearlong schedule of activities 3. Realistic projection of your production and customer service capabilities.
45 Product: Developing Marketing Mix The marketing campaign should be at least a year in duration, taking into account the many seasonal factors that affect customers purchasing habits. 1. You need to find the best medium (social media, newspaper/radio/other) to get the message to potential customers. 2. Plan advertising messages to emphasize the strengths of the products, services, and the people of your business to your potential customers.
46 PART 3 MARKETING PLAN AREAS FOR CONSIDERATION
47 Part 3 - Areas For Consideration Your marketing campaign should be at least a year in duration, taking into account the many seasonal factors that affect customers purchasing habits. 1. You need to find the best medium (social media, newspaper/radio/other) to get the message to potential customers. 2. Plan advertising messages to emphasize the strengths of the products, services, and the people of your business to your potential customers.
48 Analysis: The Business Name Catchy names may seem clever, but they often tell nothing about the service or product of the business. The business name is a primary marketing tool and should contain a clear message of the product or service provided.
49 Analysis: The Business Image First Impressions Image is of utmost importance in their decision to purchase products or services from you. 1. Color, scheme, logo, or trademark should appear on all stationery, advertisements, signage, and any other promotional efforts. 2. Includes internet and website marketing efforts. You must be consistent in all your promotion and advertising materials to strengthen your image relative to your competitors.
50 Analysis: Customer Service Customer service Customer service is a part of the customer s total concept of your business and product/service. While it is not visible, it is part of your image. Customers expect friendly, prompt, courteous service. Good customer service may be the most critical aspect of any marketing campaign.
51 Analysis: Location 1. High Exposure Location Marketing effort should be used to create customer demand. 2. Low Exposure Location Marketing effort should be used to create awareness how can I find you? 3. Marketing from a home. Ease and speed of distribution would become the primary factor in Marketing.
52 Analysis: Production Determine the level of production necessary to meet sales forecasts. Impact - capital needs, equipment expenditures, personnel needs, and other business demands
53 Summary - Marketing Plan Outline As with the overall business plan, the marketing plan must be used, evaluated and revised. Frequent evaluation - Revisions = Marketing success.
54 MARKETING PROCESS MARKETING PLAN Action Plan Purpose & Mission Distribution & Promotional Mix Product/Service Market Research Sales Objectives & Forecasting Target Audience Product Objectives Competition Analysis & Pricing
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