2 UATP 2004 Airline Distribution Conference Welcome to San Francisco!
3 Interlining with E-Tickets The Next E-Thing? Dave McEwen, Manager Ticketing Services, IATA
4 First there were paper tickets
5 Then Along came electronic ticketing > What is it? > Why? > Where are we going with it? > What is happening to interlining?
6 Objective To review the Electronic Ticketing process, to provide an overview of the E-Ticket and Interline E-Ticket processes. To discuss future ticketing practices, and provide an update on latest industry activity.
7 Agenda The Paper World Key Benefits of E-ticketing What is Electronic Ticketing The Key Concepts Why all the Effort Interlining ETs The Challenges Where we are Today Some Facts and Figures What Next Industry Activity Summary and Q and A
8 The Paper World Airline or agent issues a ticket (a value document) Sale is recorded by the airline in their revenue accounting department Ticket is sent to passenger Passenger carries the document around with him/her. Presents it at all the contact points to the airlines for carriage (check-in)
9 The Paper World Airline or ground handling staff uplift the paper coupon Puts it in a bag (ticket lift) and sends it to.. Revenue Accounting Accounts for the ticket as flown revenue or bills the interline partner if it is another airline s ticket they have taken. Coupon ends up where it started now gone from a sale to a flown so the airline gets the money!!!!
10 Key Benefits of ET Reduces ticketing costs estimates are approximately USD2.00 per E-ticket compared to US7-9 per paper ticket. Enables faster processing and revenue accrual Reduces Prepaid Tickets/Tickets on Departure Prevents lost ticket re-issuance
11 What is Electronic Ticketing? It is not: paperless passengers still need a receipt and ticket notices ticketless the ticket still exists with a ticket number in terms of the electronic ticket records stored in an airlines system even though the passenger does not receive the value document.
12 What is Electronic Ticketing? method to document the sale track usage of passenger transportation details of the ticket are stored in the issuing airline s computer system and made available to enable all transactions which could be carried out using a paper ticket.
13 What is Electronic Ticketing? So what does an Electronic Ticket look like???? For the passenger
14 What is Electronic Ticketing? The passenger receives a Passenger Receipt The receipt can be delivered in different formats provided it contains all the relevant information such as Passenger Name, Itinerary, Fare etc in accordance with IATA Resolution 722f/g together with all the legal notices such as Conditions of Contract
15 What is Electronic Ticketing? So what does an Electronic Ticket look like???? For the airline ticket agent? Depends on the display delivered by the GDS/CRS system provider.
16 What is Electronic Ticketing? Which travel documents can be issued Tickets The entire itinerary must be eligible for electronic ticketing Miscellaneous documents excess baggage miscellaneous charges orders
17 What is Electronic Ticketing? Participants in the Electronic Ticketing Process Passenger Travel Agent System Provider (CRS/GDS) Ground Handler Airlines
18 What is Electronic Ticketing? Participants in the Electronic Ticketing Process Airlines Validating Carrier issuing the ticket Marketing Carrier sold as (via carrier box) Operating Carrier operator of the flight an airline could be the validating, marketing and operating carrier (all on-line transportation of the issuing carrier) or all different airlines depending on the circumstances.
19 Key Concepts Electronic Ticket File Validating Carrier keeps a database containing complete details of all ETs that have been issued (plated; numeric code) Contains all the data elements(ticket information) Definitive reference point for all the ET activity with the ticket and it s coupons(open/used/reissued etc..)
20 Key Concepts Electronic Ticket File Validating Carrier keeps a database containing complete details of all ETs that have been issued (plated; numeric code) Contains all the data elements(ticket information) Definitive reference point for all the ET activity with the ticket and it s coupons(open/used/reissued etc..)
21 Key Concepts Coupon Status Each coupon in a Validating Carriers ET database has an associated Coupon Status Indicator. Now let s see what happens to the ET coupon...
22 Key Concepts Coupon Status How it works - online Before departure Validating Carrier issues the ticket and marks the coupon as Open for Use Pre-departure coupon is set to Airport Control Passenger Checks-In - Coupon Status set to Checked-In Passenger Boards - Coupon Status set to Lifted Boarded Passenger Flies - Coupon Status set to Flown - no further changes allowed. Refunds/reissues are actioned after coupon returned Open for Use in the event passenger no-shows.
23 Key Concepts Interline ET What is interline ticketing today? One ticket for carriage Passenger has the paper in the hand to take to any ticketing counter. Airline ticket agent can easily see the information and act upon it. Easily achievable, the data is on on the paper ticket
24 Key Concepts Interline ET To enable the passenger to have one E- ticket for carriage over interline partners as with paper tickets. Need to have bi-lateral agreements to confirm each carriers system is compatible with the other.
25 Key Concepts Control Enables an airline to obtain possession of the ET flight coupon for the purpose of check-in; boarding; transporting; reissue or refunding the ticket. The concept is built around the need with a paper ticket to physically be in possession of the paper coupon to take action.
26 Key Concepts Coupon Status How it works-interline Before departure Validating Carrier issues the ticket and marks the coupon as Open for Use and advises the Marketing Carrier that an Electronic Ticket is issued Before departure the Marketing Carrier s internal process secures Airport Control from the Validating Carrier Passenger Checks-In - Coupon Status set to Checked-In Passenger Boards - Coupon Status set to Lifted Boarded Passenger Flies - Coupon Status set to Flown - no further changes allowed.
27 Key Concepts Coupon Status How it works-interline - Other Scenarios Passenger no-shows - Coupon is returned to the Validating Carrier and re-set Open for Use Coupon can be used at a later date for example on a later flight, by another carrier or reissued/refunded subject to tariff restrictions.
28 Key Concepts Electronic Ticket Flow (Code-share scenario/operating Carrier settles the tickets) CRS Validating Carrier 4 Marketing Carrier Operating Carrier Ground handler PNR 1 2 PNR 5 PNR 13 DCS 3 ET database ET database 10(17) 12 ET database (16)
29 Key Concepts Looks complicated but the passenger has travelled Validating carrier has set the coupon to flown thus prohibiting further changes to the coupon Marketing or Operating carrier has received the ESAC code from the Validating Carrier to use for final settlement and collection of the money for the flown ET coupon. Note a bi-lateral ET interline agreement must exist between all three airlines
30 Key Concepts History Reissues Print Suspend Close Unavailable for use as ticketed
31 Why all the effort? Carriers need to reduce costs Moving towards 100 percent electronic ticketing Distribution almost entirely on the internet Ramifications are enormous both for airlines, agents and passengers. No more through baggage check-in No more through check-in No more interline tickets or fares Separate tickets will be required
32 Why all the effort? Does this remind you of anything????
33 Why all the effort? Does this remind you of anything???? Full service carrier picking up on elements of the no frills model
34 Why all the effort? - Reduce costs further - Remove duplicate processing ETs and paper - Re-engineer the business model - Better services for the customer - Streamline all in-house processes and procedures - More automation
35 Why all the effort? - Remove the interline paper as well - Completely change forever the fulfilment and delivery process: - Reservation - Ticketing -Travel - Accounting
36 Why all the effort? Goals: Eliminate Simplify Automate Interline ET required to close the gap to paperless travel
37 Why all the effort? Customer self-sufficiency Frees airport staff to concentrate on value-added transactions Reliable data; simplified processing
38 Why all the effort? Interline e-ticketing Self-Service Devices Remote location customer servicing Proration and settlement enhancements Accuracy and efficiency
39 Why all the effort? Centralising transactions Improves staffing efficiency and transaction processing times Off-airport processing of ticket sales and exchanges Customer contact personnel can focus on exceptional customer service needs and value-added transactions
40 Why all the effort? Streamlines many business processes Reduces costs of ticket issuance and processing Improves audits, processing, and management information
41 Why all the effort? IET enhances Revenue Accounting Sales Data Exchange (TCN and HoT) First & Final Billing Paperless Interline Billing (IDEC)
42 Interlining Where we are today 32 carriers 60 bi-lateral agreements Market leader has 18 Average number of Interline agreements is +140
43 Interlining Where we are today AA: AM AS AQ AY CM CO CX DL HA HP KL LA NW QF TZ UA US YX AC: UA AM: AA CO AS: AA CO DL KS HA KL NW UA AQ: AA CO UA AY: AA STOP PRESS BT: JK BU: SK DL and AF eff 1 Apr CM: AA CO CO: AA AM AQ AS CM DL HP KL NW UA US CX: AA DL: AA AS CO NW UA US HA: AA AS NW UA
44 Interlining Where we are today HP: AA CO JK: BT KF SK WF KF: JK SK KL: AA AS CO NW KS: AS LA: AA LH: OS SK UA LX: SN NW: AA AS CO DL HA KL UA US OS: LH QF: AA SK: BU JK LH WF SN: LX TZ: AA UA
45 Interlining Where we are today UA: AA AC AQ AS CO DL HA LH NW US TZ YX US: AA CO DL NW UA WF: JK SK YX: AA, UA Hubware solutions should hopefully take much of the pain away. SITA/IATA GDS/CRS Development Rapid Expansion
46 Interlining The Challenges How valuable then is interlining? What does it offer? Flexibility One ticket Market penetration Codeshare Still a significant part of the business percent 30 percent unplanned lift in Europe
47 Interlining The Challenges Maintaining interlining is a huge challenge in the electronic world. Not yet readily available in all markets Needs reliable infrastructure Limited Passenger Acceptance feeling of not in control need to obtain a paper document when wishing to transfer voluntary or involuntary.
48 Interlining The Challenges Limited opportunities for full interline ETs Airlines finding their own solutions proliferation of many bi-laterals Seen as too complex or costly to implement Different general business requirements Airlines using differing messaging standards Handling of go-shows
49 Some Facts and Figures Online carriers reporting in excess of 95 percent online E-ticketing BSP globally 12 percent Cost saving USD30 million if we eliminate paper tickets in BSPs Picture differs greatly depending on where you are ARC over 85 percent No activity at all
50 What Next Carriers not doing electronic ticketing will consider implementation Carriers will continue to develop interline electronic ticket relationships. Review their relationships with Non-ET carriers Push aggressively for 100 percent paperless
51 What Next - Industry Activity Develop standards for:- an EMCO and EXBAG ticket open tickets infant interlining
52 What Next - Industry Activity IATA s role:- Continue to facilitate industry activity Educate Present AGIE forum with volunteers
53 The next E-thing The next E-EVERYTHING THANK YOU
54 Q and A Contact:- David McEwen Manager Ticketing Services IATA Geneva CH
< Effective since 12 th February 2012 > Cathay Pacific Airways And Dragonair Electronic Ticketing for Travel Agents Prepared by: Sales & Distribution Last updated: Jan 2012 Table of Contents 1. INTRODUCTION...
To Agents in IATA BSP s Use and Issuance of Bulgaria Air e-tickets The purpose of this instruction is to provide guidance on the use and issuance of Bulgaria Air e-tickets on and after 1. June 2008, when
100% e-ticketing Frequently Asked Questions 1. The 100% electronic ticketing initiative 1.1 Where is the deadline coming from? 100% electronic ticketing is one of the five focus areas in the IATA Simplifying
Improvement Opportunities in Interline Billing and Settlement RAWG What is next for Interline? Daily settlement? Not for a while we want the SIS process to stabilize first However we have to remember that
GPM November 2014 Lori Tully, Secretary Treasurer and Managing Director Revenue Accounting Introduction Airlines Clearing House, an airline owned, not for profit company, has provided net settlement services
AIA Services Foundation for today, Bridge to the future How can you make passenger interline billing easier and more accurate? Start using AIA Services. AIA Services are a suite of products that automate
E ticket industry default Effective from June 1 st, 2008 May 22 nd, 2008 Version 1.0 E Ticket Industry default- Brussels Airlines Travel Agents procedures Version 1-23/05/2008 1 Table of contents 1 Introduction...3
TAP Portugal Responsible Booking Policies Booking Procedures and Consequent Penalties May 2014 Introduction The purpose of this document is to inform our agency partners about existing rules and recommended
Booking & Ticketing Policies of SWISS SWISS International Air Lines Ltd. Malzgasse 15, 4052 Basel, Switzerland Booking & Ticketing Policy 1/17 Introduction The purpose of this document is to inform our
Airline Rules for Domestic Non-Refundable Tickets Revised 4/27/09 CL (removed baggage rules) Rules are subject to change at any time without prior airline notification. Use this as a guide only It is always
Cathay Pacific Airways BSP Electronic Miscellaneous Document (EMD) for Travel Agents Prepared by: Sales & Distribution Last updated: Jan2014 Version: 1.4 1 P a g e Table of Contents 1 Introduction... 3
Icelandair EMD A or S For travel agents Ancillary service October 20. 2013 2 DIFFERENCE BETWEEN ASSOCIATED (EMD-A) AND STANDALONE EMD (EMD-S) There are two types of EMDs, the standalone EMD (EMD-S) and
ATPCO Optional Services Supporting Processes This document is a basic research document to give further information on the infrastructure that exists to accommodate the selling of Optional Services. This
LOT Policy "Best Booking Practices" - Policy explanation and noncompliance fines. Market: United States & Canada Table of Contents 1. Introduction... 3 2. Terms and conditions... 4 3. Fraudulent booking
DASH GROUP INC. Aviation Software Revenue Accounting And Ticket Auditing Solutions for PC Environment Introduction Dash Group Inc. has been providing computer software solutions and services to the aviation
Electronic Miscellaneous Document (and / or) Amadeus Airline Ancillary Services Guidelines for Travel Agencies 11 October 11, 2013 INDEX 1 WHAT IS AN EMD?...5 What is the difference between an Associated
FREQUENTLY ASKED QUESTIONS esupersaver Scheme ABOUT SCHEME Q. What is esupersaver Scheme? A. esupersaver Scheme is a promotional scheme ( Four ecoupons) available up to 31 st March 2016. Valid for single
A potential Centralized Ticket Data Processing Solution for airlines Table of Contents 1. Executive Summary - Centralized Ticket Data Processing Solution... 3 2. Revenue Accounting Background... 6 Traditional
AD 75/50 REDUCED RATE AUTHORIZATION PROGRAM AD75 authorization numbers entitle qualified agency personnel to a 75 % reduction on applicable fares when traveling on Air Canada, Jazz, Central Mountain Air,
SECTION 3 SAABSP BILLING, DISPUTES AND CORRESPONDENCE 3.1 INTRODUCTION The SAA BSP (Billing and Settlement Plan) Support department handles queries from agents and process relevant rectifications of errors
SECTION 2 - CREDIT CARD SALES 2.1 CREDIT CARD FRAUD PROTECTION Credit card fraud is a world-wide trend. All Agents and Travel Consultants should be aware of this possibility. To prevent credit card fraud,
AD 75/50 AGENCY REDUCED RATE AUTHORIZATION PROGRAM 2016 FLYING ON LH, OS AND LX FLIGHTS ONLY PARTICIPATING CARRIERS In Economy and Business Class, AD75/50 promotion codes entitle qualified agency personnel
United GDS/CRS Booking and Ticketing Policy 1. Agreement Between United Airlines and Agent: This Booking and Ticketing Policy must be followed by any Travel Management Company (TMC) or other entity that
SECTION 2 CREDIT CARD SALES 2.1 CREDIT CARD FRAUD PROTECTION Credit card fraud is a world-wide trend. All Agents and Travel Consultants should be aware of this possibility and familiarise themselves with
AGENCY DEBIT MEMO POLICY V 1.3 Page 1 SAUDIA ADM POLICY: SAUDIA policy on Agency Debit Memos (ADMs) will provide further clarification to the Travel Agents, the circumstances under which ADMs will be issued
ATPCO Sales Data Exchange System Specification and Implementation Guide Section 5 March 2012 2005 Airline Tariff Publishing Company. All rights reserved. Section 5 ATPCO Processing ATPCO reads each record
Got (Electronic) Tickets? December 1, 2008 AIRKIOSK SYSTEM CHIEF DEVELOPER NOVAK NIKETIC ADDRESSES THE TICKETLESS VS. E-TICKETING DEBATE The Airline Industry is one of those in which experts and outsiders
KENYA AIRWAYS ADM POLICY EFFECTIVE FOR TICKETS /BOOKINGS ISSUED ON/AFTER 20 SEP 2013 In accordance with IATA Resolution 850m and 832 KENYA AIRWAYS is publishing its Agency Debit Memos (ADMs) policy 2013.
Use and issuance of US Airways e-tickets The purpose of this instruction is to provide guidance on the use and issuance of US Airways e-tickets on and after 1 June 2008, when paper tickets are eliminated
United Airlines Seats Frequently Asked Questions Release Overview 1. What is Sabre releasing? Sabre and United are pleased to announce the reintroduction of s in the Sabre travel marketplace. Travel agents
Saudi Arabian Airlines Customer Service Plan This Plan is adopted for all scheduled and public charter flights operated by Saudi Arabian Airlines. Our goal is to make every flight a safe and pleasant experience
FAQs Optional Payment Charge (OPC) Version: 0.1 Author: Lufthansa Group 1 Background & Basic Information...1 1.1 What is the meaning of Optional Payment Charge (OPC)?...1 1.2 Why are the Lufthansa Group
Overview of IATA Financial 1 Background IATA launched in Oct 2011 Simplifying Interline Settlement (SIS), an electronic invoicing service built for the purpose of interline billing and settlement. It is
SECTION 6 REVISED PTA/VMPD/ETKT NOTICE 6.1 SAA 083 DOCUMENT ISSUANCE AT ALL SELLING LOCATIONS POLICY AND PROCEDURE All Selling locations using the SAA 083 Carrier Identification Plate (CIP) must take note
ACI-NA Finance Business of Airports April 20, 2015 About ACH For over 70 years, ACH has provided a low cost facility, for airlines, their suppliers, and other related companies to net settle their accounts
The future of airline management software is in the cloud. Simple. Powerful. Flexible. Zapways hosted airline reservation and management software provides a comprehensive, low-cost solution for all aspects
ADM Policy Air Algerie 01 June 2014 We thank you for taking the time to read this and your continue support to AIR ALGERIE : In accordance of the IATA Resolution 850m (Passenger Agency Conference Resolution
Electronic Miscellaneous Document LH Distribution Policy Guidelines for Travel Agencies 16 MAY 2013 INDEX WHAT IS AN EMD?... 4 What is the difference between an Associated versus a Standalone EMD?... 4
Booking & Ticketing Policies of SWISS SWISS International Air Lines Ltd. Malzgasse 15, 4052 Basel, Switzerland Booking & Ticketing Policy 1/17 Introduction The purpose of this document is to inform our
Effective from: February, 1 st 2015 Montenegro Airlines Montenegro Airlines GDS/CRS Booking Policy As a part of our continued efforts in reducing the distribution costs, Montenegro Airlines is herewith
E ticket industry default Effective from June 1 st, 2008 June 6, 2008 Version 2.0 E Ticket Industry default- Brussels Airlines Travel Agents procedures Version 2-10/06/2008 1 Table of contents 1 Introduction...3
RESERVATIONS AND DISTRIBUTION SERVICES ANCILLARY REVENUE SERVICES REVENUE AND DECISION SUPPORT SERVICES SkyLedger Simplify and streamline revenue accounting with Navitaire s cost-effective SkyLedger Navitaire
Index Introduction... 3 Claim handling procedures... 3 Potential causes of claims... 3 Amadeus Role... 3 Time frame for logging a claim... 4 Actions to be taken by the claimant before submitting a claim...
Electronic Miscellaneous Document and Amadeus Airline Ancillary Services SK Distribution Policy Guidelines for Travel Agencies Effective 2013-09-19 INDEX WHAT IS AN EMD?... 4 What is the difference between
Frontier Navitaire Cutover: Agency FAQ s 03/03/2015v3 1 Frontier Airlines Travel Agency FAQ s Dear Travel Agency Partner: Frontier Airlines is planning to transition host reservation systems soon and will
NORWEGIAN Q&A version 2 September 2010 from Ticketless travel to Amadeus E-ticketing & BSP Introduction The purpose of this document is to answer common questions and guide the travel agents when starting
Jetstar Customer Service Plan - United States We are Australia's leading low fare airline dedicated to offering you everyday low fares to enable more people to fly more places more often. We also aim to
GDS Participation This list shows which Jetstar Group airlines* are available in each GDS: Amadeus (JQ, 3K, VF & GK ) Galileo Worldspan Apollo *The Jetstar Group of airlines includes: JQ Jetstar Airways
Frontier Airlines Travel Agency FAQ s Dear Travel Agency Partner: Frontier Airlines is planning to transition host reservation systems soon and will be changing many processes and procedures related to
Amadeus Claims Handbook Global Customer Services Submitting a Claim Customer Handbook Learn more about: The Amadeus Fare Guarantee The type of claims Amadeus will accept for review 2 Document control Company
(FoRA) Nick Coote/Terry Delaney Financial Think Tank Made up of a group of CFOs, many from the Financial Committee, supported by external experts Recognises the poor financial performance of the industry
Lufthansa description and handling advice regarding the introduction of additional advanced seat reservation options in Economy Class Travel Agent Information 15 April 2014 New: ASR on intercontinental
1. General terms and conditions for flight awards Provided no different terms and conditions are provided, the following terms and conditions apply for the booking and use of Miles & More flight awards.
Air SERBIA addendum to the IATA PSAA and ARC agreement February, 2016 V 1.0 Your travel agency ( Agent ) has entered into the IATA Passenger Sales Agency Agreement (the IATA PSAA ) or with respect to travel
AIRLINE PASSENGER SERVICE COMMITMENT 28 March 2001 PREAMBLE Airlines in Europe have developed the Airline Passenger Service Commitment following consultation with representatives of Air Travellers, European
CONTENTS Page 1. Policy & General Conditions... 2 2. Whom can I nominate to share my benefits?... 2 3. How do I update my personal record?... 2 4. My benefits...3 5. Other airline benefits Interline...3
experts fares 2012-13 Air Canada, Austrian Airlines, Brussels Airlines, Lufthansa, SWISS and United Airlines Origin Destination Cabin Applicable Booking Classes USA All online routes except India Applicable
Issued: 06 April 2012 AIR MAURITIUS (MK) - AUSTRALIA OPERATIONAL CHANGES QUESTIONS & ANSWERS SHEET This questions and answers sheet has been created by Air Mauritius with the support of our partner airline
Preparing for SIS: Are you there yet? Philip Fernandes Agenda SIS Phases Objectives and Benefits of SIS High Level Process Flow Key Change Due to SIS Migration to SIS Objectives of SIS Project Fundamentally
Ticketing and Booking Fundamentals Jordan Kayloe Senior Vice President, Diio January 28, 2014 Overview Objectives The Ticketing Process Three Types of Ticketing Data MIDT BSP ASP Examples of Ticket Data
2014 Mead & Hunt, Inc. ACI-NA 2014 AIR SERVICE DATA SEMINAR Ticketing & Booking Data: Advanced Session January 28, 2014 2 TOPICS The Process First Step: Booking Second Step: Ticketing Third Step: Settlement
MED-VIEW AIRLINE BOOKING POLICIES AND PROCEDURES FOR TRAVEL AGENTS Med-View Airline, the Low Cost Carrier of Nigeria, is hosted in the Videcom Reservation system. Agency Registration Travel Agents must
AEGEAN AIRLINES AEROMEXICO AIR ASTANA AIR BERLIN A3 AM KC AB EMD-S ACTIVE Group (or down payment) Group Under Collection Fares Under Collection Taxes Inflight Entertainment Pets EMD-S ACTIVE Vuela Verde
Schedule Change Introduction General Information Schedule Change-Rule 240/80 or Schedule Irregularity for delayed flights (flights which have not been canceled) that qualify for a refund must be processed
Customer Service Plan (Issued in Compliance with 14 CFR Part 259) Fiji Airways, in compliance with 14 CFR Part 259, has adopted this customer service plan to monitor the effects of irregular flight operations
MORE BUSINESS. MORE OFTEN. flybe.com FLYBE TODAY Flybe, Europe s largest regional airline, operates more UK domestic flights than any other carrier and in excess of 190 routes across the UK and Europe.
BEFORE THE DEPARTMENT OF TRANSPORTATION WASHINGTON, D.C. In the Matter of: Application of FINAL RULE ENHANCING AIRLINE PASSENGER PROTECTIONS Docket DOT-OST-2010-0140 ANSWER OF FRONTIER AIRLINES, INC. Communications
BEFORE THE DEPARTMENT OF TRANSPORTATION WASHINGTON, D.C. Agreements Adopted by the Passenger Services Conference (PSC) of the International Air Transport Association Docket OST-2004- APPLICATION FOR APPROVAL
Gaining Intelligence from PNR Data The airline industry is passing through a phase of turbulence. With the onset of budget carriers, rising fuel costs, open sky policies & decreasing margins airlines today