6 Ways to Elevate Your Onboarding Using Virtual to Engage, Equip & Energize. Tom Masotto Vice President Virtual Learning Strategies

Transcription

1 6 Ways to Elevate Your Onboarding Using Virtual to Engage, Equip & Energize Tom Masotto Vice President Virtual Learning Strategies

2 The Onboarding Opportunity New hires with formal onboarding training are 54% more productive Organizations with a standard onboarding process experience 50% greater new hire retention Manager satisfaction increases by 20% when their employees have formal onboarding training Automating onboarding tasks results in 18% greater achievement of employee s performance goals * Source: The Onboarding Statistics You Need to Know ON24, Inc.

3 Millennials Driving Virtual Onboarding Ability to showcase technology during the recruitment process plays a key role in holding Millennial candidates' attention. The traditional classroom-and-paperwork approach to onboarding doesn t cut it with Millennials. Millennials have grown up using technology, and most are used to more interactive forms of learning ON24, Inc.

4 Value of Virtual Onboarding Provides a consistent onboarding experience for global new hires and prepares them for success at your company Delivers the type of interactive, engaging virtual learning demanded by the Millennial workforce Increases new hire productivity and employee retention by up to 50% by providing easy access to formal onboarding training Reduces the cost of new hire onboarding by up to 90% ON24, Inc.

5 6 Ways to Deliver More Engaging Training 1 Leverage pre-boarding to build community & excitement 2 Use webcasts for orientation engagement and reach 3 4 Deliver a consumer-like virtual experience Engage using virtual interactivity and networking 5 Encourage new hires to play games 6 Help new hires to find coaching & mentoring ON24, Inc.

6 Best Practice #1 Leverage pre-boarding to build community & excitement ON24, Inc.

7 Value of Pre-Boarding Over 30% of new hires are already searching for a new job in their first weeks, or even worse, not showing up at the first day at all How pre-boarding of new hires makes everyone s life easier, Gerrit Brouwer, Nov 13, ON24, Inc.

8 Pre-Boarding: Lay the groundwork for the first day Pre-boarding is the period from the date new employees sign their contract and the date of their first day during which you should: 1. Share culture for the right first impressions 2. Build excitement for joining your company 3. Create a sense of community ON24, Inc.

9 Right Impressions: Short-form company videos Using short and to-the-point videos are an effective way to explain the essentials of your company and values ON24, Inc.

10 Right Impressions: Take them on a culture journey Clearly communicating your business culture, values and vision can jump start your new hire integration ON24, Inc.

11 Right Impressions: Live Q&A sessions Webcam-based discussions allow company representatives to share perspectives and answer questions prior to new hires first day ON24, Inc.

12 Build Excitement: Be proactive with self-education Providing links to social media, blogs, and announcements will help them easily find the right places ON24, Inc.

13 Build Excitement: Fun facts about culture, leadership ON24, Inc.

14 Sense of Community: Foster company interaction early Socialize your new hires early by inviting them to ask questions and participate in discussions ON24, Inc.

15 Sense of Community: Offer virtual buddy system Connect a new hire directly with an experienced colleague as a buddy to ensure the new hire feels welcome ON24, Inc.

16 Best Practice #2 Use webcasts for orientation engagement and reach ON24, Inc.

17 Enhance reach with webinars for orientation presentations Deliver live and on-demand onboarding presentations to reach new hires globally ON24, Inc.

18 Increase productivity with simu-live webinars Allows presenters to optimize their time by pre-recording their webinars and delivering it repeatedly as live courses ON24, Inc.

19 Better meet global needs with simu-live webinars Pre-recording webinars and delivering them as live session allows companies to better address global time zones ON24, Inc.

20 Optimize learning with personalized user experience Allows new hires to rearrange the user interface to best meet their preferences and learning style ON24, Inc.

21 Engage new hires with interactive features Instructor bios Q&A Resources (course & post work) Feedback surveys Social networking Group chat Tests Idea storming Chaptering Blogs / RSS feeds Breakout sessions Wikipedia (unfamiliar terms) ON24, Inc.

22 Augment training with webinar-based certification ON24, Inc.

23 Best Practice #3 Deliver a consumer-like virtual onboarding experience ON24, Inc.

24 Today s Training Challenges: Confusing User Interfaces Four of the Top 12 LMS complaints relate to Usability Looks static and ugly Confusing to navigate Doesn t invitingly display courses Does not have a mobile app Source: 12 Common Complaints about Learning Management Systems, Allison Bickford ON24, Inc.

25 Business learners have consumer expectations Consumer technology has spoiled business users People now expect the same kind of experiences at work that they enjoy at home Consumer-style expectations: Sleek design Self-service Social How are these expectations changing the learning experience? ON24, Inc.

26 Enhancing the New Hire Experience Existing LMS Platforms Administration and Reporting Course / Test Authoring Tools Content Creation Virtual Learning Environments New Hire Experience ON24, Inc.

27 Sleek Design: Intuitive / Familiar Experiences ON24, Inc.

28 Self Service: No Instructions Required ON24, Inc.

29 Self Service: Anytime, Anywhere, Any Device ON24, Inc.

30 Social: Embed Social Media in Training Programs ON24, Inc.

31 Best Practice #4 Engage new hires using virtual interactivity and networking ON24, Inc.

32 Engagement = Interactivity + Networking User engagement is directly correlated to the level of networking and how interactive new hires are within the onboarding experience ON24, Inc.

33 Interactivity: Live webinars for virtual orientation ON24, Inc.

34 Interactivity: Message boards for asynchronous exchanges ON24, Inc.

35 Interactivity: Idea generation / brainstorming Idea storming enables the gathering and prioritization of ideas and comments contributed by new hires ON24, Inc.

36 Networking: Webcam chats with leadership & experts ON24, Inc.

37 Networking: Social media ON24, Inc.

38 Networking: Group and 1:1 chat ON24, Inc.

39 Best Practice #5 Encourage new hires to play games ON24, Inc.

40 The Value of Gamification Training programs using gamification improves employee engagement by 60%* Gamification enhances employee productivity by 43%* Gamification provides clear training objectives and recognizes learners achievements By making learning seem more like fun, the level of knowledge retention is increased * Source: Talent LMS Gamification Survey Results ON24, Inc.

41 Associate points with new hire activities Contests can be used to engage new hires within the virtual environment, drive specific activities, and encourage networking ON24, Inc.

42 Motivate using giveaways or competitions ON24, Inc.

43 Foster peer motivation with team-based competitions ON24, Inc.

44 Engage new hires with game-based designs ON24, Inc.

45 Use scavenger hunts to deliver guided paths ON24, Inc.

46 Best Practice #6 Help new hires to find coaching and mentoring ON24, Inc.

47 Virtual Mentoring Drivers Millennials are typically more interested than previous generations in finding a mentor. Millennials have grown up with the notion that one must constantly seek the advice of another, and social media has put this notion on steroids. Millennials want to have multiple mentors the traditional older managers, but also peer mentors/coaches. One of Millennials characteristics is they really, truly, desire a great deal of feedback ON24, Inc.

48 Make it easy to locate coaches and mentors ON24, Inc.

49 Make it easy to locate coaches and mentors An expertise directory is a searchable list that includes employees areas of professional expertise ON24, Inc.

50 Make it easy for others to contribute Webcam scheduled discussions allow coaches, mentors and experts to share perspectives and answer questions ON24, Inc.

51 Make it easy to share information and opinions ON24, Inc.

52 Make it easy for like-interests to find each other Virtual breakout rooms provide locations for new hires, coaches and mentors to network, interact, and share information ON24, Inc.

53 Case Study Marriott Voyage Virtual Onboarding Environment ON24, Inc.

54 Marriott Voyage: 12-Month Virtual Onboarding Program We give new college hires a virtual platform that helps accelerate their career development and progression, increases overall retention of future leaders, and sets them up for success at Marriott. Vice President Global Talent Acquisition Services Marriott International ON24, Inc.

55 New Hire Lobby (US/Canada) ON24, Inc.

56 New Hire Lobby (China) ON24, Inc.

57 Global Training Center ON24, Inc.

58 New Hire Networking Cafe ON24, Inc.

59 The Culture Hub ON24, Inc.

60 The Marriott Voyage Impact Over 900 Voyagers have joined the program from 37 countries The virtual environment provides a globally consistent and enriching experience Its distinctive design has positioned Marriott as a global leader among university students and post-collegiate talent It is exactly the type of highly technical, innovative and experiential learning requested by Millennials ON24, Inc.

61 Questions & Answers