Oakland County Department of Information Technology Project Scope and Approach

Transcription

1 Oakland County Department of Information Technology Project Scope and Approach Project Name: Replace Online Payment Processor Project ID:DJ3182PP Leadership Group: IT Steering Committee Department: IT Division: Application Services Project Sponsor: Jim Taylor Date Requested: 8/23/212 PM Customer No. 182 Request Type: New Development Enhancement Customer Support Planned System Maintenance or Upgrade IT Team Name: E-Commerce IT Team No: J Project Manager/Leader: Ed Sager Account Number: 34 Account Description: IT App Svcs E-Government Customer Name: IT Grant Funded? Yes No Mandate? Yes No Mandate Source: Project Goal To research and implement credit card and electronic check payment processor(s) so that the County may provide online payment capabilities to Public Bodies at the best cost. Business Objective Reduce costs involved in processing on-line payments. Major Deliverables Detailed project plan Return on Investment Document Request For Proposal Document Signed Contract Merchant accounts for all participants Application modifications to communicate with new processor(s) Training Approach Gather and document possible payment processors Produce and release RFP Review respondents Select vendor Negotiate vendor contract with County. Apply for merchant accounts for all participants. Develop/modify application code Develop and document policies and procedures. Conduct user and technical training. Form Rev. 5/8/212 Page 1 Project Rev. 9/6/212

2 Oakland County Department of Information Technology Project Scope and Approach Project Name: Replace Online Payment Processor Project ID:DJ3182PP Research & Analysis SEMCOG County IT Collaboration Research Research Conducted Nothing found. Gartner Research Recommendation Not Applicable Benefits See Return on Investment (ROI) Analysis Document Impact Number of Users General public Divisions Treasurer Leadership Groups IT Steering Group Risk Business Environment Medium - Project will require some changes to existing business processes. Technical Environment Medium - Previously implemented technologies with new aspects and/or new requirements. Form Rev. 5/8/212 Page 2 Project Rev. 9/6/212

3 Oakland County Department of Information Technology Project Scope and Approach Project Name: Replace Online Payment Processor Project ID:DJ3182PP Assumptions Staffing IT Staffing: resources will be available for the hours indicated per the attached project plan. Other Staffing: additional staffing will be available as follows: Role: Name Hours per Day Project Sponsor: Jim Taylor Facilities Current work areas will be used to support the staff required to implement this project. Technical Existing database can be used for logging transactions and maintenance of payment processor information Funding IT Other None Priority TBD Constraints Existing payment engine programming language will be used. Exclusions No new forms of payment will be accepted Form Rev. 5/8/212 Page 3 Project Rev. 9/6/212

4 Oakland County Department of Information Technology Project Scope and Approach Project Name: Replace Online Payment Processor Project ID:DJ3182PP PROJECT PHASE AUTHORIZATION Phase(s): All Total Estimated Application Services Hours: 179 Cost: $131,638 Total Estimated Technical Systems Hours: Cost: Total Estimated CLEMIS Hours: Cost: Total Estimated Internal Services Hours: Cost: IT Application Services Division Manager Approval: IT Technical Systems Division Manager Approval: IT CLEMIS Division Manager Approval: IT Internal Services Division Manager Approval: IT Management Approval: Approved: Yes No Reason: Project Sponsor Approval: Title: PROJECT SUMMARY Authorized Development (see above) Hours: 179 Cost: $131,638 Preliminary Estimated Development for Future Phases Hours: Cost: Grand Total Estimated Development Hours: 179 Cost: $131,638 Form Rev. 5/8/212 Page 4 Project Rev. 9/6/212

5 Oakland County Department of Information Technology Project Scope and Approach Project Name: Replace Online Payment Processor Project ID:DJ3182PP Customer Acceptance of Product: PROJECT COMPLETION AUTHORIZATION Title: Project Office Review: Form Rev. 5/8/212 Page 5 Project Rev. 9/6/212

6 Information Technology Strategic Plan Alignment DJ3182PP - Replace Online Payment Processor Provide an Enhanced Application Service Offering Increase application integration through web services Research and develop a Constituent Relationship Management (CRM) strategy Improve the quality, reliability and availability of all applications Increase the agility and responsiveness of business units by expanding customer analytics X Promote mobility and location integration in business applications Utilize ecommerce platform to offset costs and expand product offerings to customers X Leverage the County's Internet presence and portal as a branded consolidated point of access to all County information and services through a web browser Centralize identity and access management for all applications and content X Enhance ability to provide effective and timely customer (County departments and CVTs) service Implement a centralized service center strategy to provide a single point of contact for service delivery Implement the IT Infrastructure Library (ITIL) best practice framework for IT Service Management Define a service and support strategy that clearly identifies the IT service provided Provide a high-quality training program to empower employees through technology Develop a formalized customer communication plan Build IT Staff expertise through professional development Expand capacity through ongoing organizational review and selective outsourcing Implement a Standardized Infrastructure Strategy Deliver services using a shared technology infrastructure wherever possible Implement a Microsoft infrastructure strategy Implement a consolidated security strategy Establish a standard personal computing hardware and software product suite, SLA, and replacement schedule for all County personal computers X Establish support cost model and SLA for all offerings outside Improve service availability through network design and management strategies Establish enhanced capacity planning and recovery management strategies Run Date 8/3/212 Page 1 of 1

7 Project Summary As Of: 8/3/212 Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Benefits/Savings: Tangible Benefits Subtotal: 38,12 41,932 46,125 5,737 55,811 61, ,118 Cost Avoidance Subtotal: Costs: Development Services Subtotal: 131, ,638 Hardware Subtotal: Software Subtotal: Infrastructure Subtotal Training Subtotal: Other Subtotal: Annual Statistics: Annual Total Savings 38,12 41,932 46,125 5,737 55,811 61, ,118 Annual Total Costs 131, ,638 Annual Return on Investment (93,518) 41,932 46,125 5,737 55,811 61, ,48 Annual Costs/Savings Ratio %.%.%.%.%.% Project Cumulative Statistics: Cumulative Total Savings 38,12 8,52 126, , , , ,118 Cumulative Total Costs 131, , , , , , ,638 Cumulative Return on Investment (93,518) (51,586) (5,461) 45,276 11,87 162,48 162,48 Cumulative Cost/Savings Ratio % % 14.33% 74.41% 56.56% 44.76% 44.76% Year Positive Payback Achieved Year 4 Year 4 State or Federal Mandate? Signatures: Benefits Reviewed By Project Sponsor Costs (including IT Resources) Reviewed By Information Technology Project Manager Replace+Online+Payment+ProcessorROI[1].xlsx/Project Summary Date Printed: 9/6/212 Page 1 REV: June 27, 211

8 Savings Detail As Of: 8/3/212 Benefit/Savings Description Project Savings Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Savings Annual Multiplier Annual Gateway Fees Tangible Benefit ANN , Annual ACH Processing Fees Tangible Benefit ANN , Replace+Online+Payment+ProcessorROI[1].xlsx/Savings Detail Date Printed: 9/6/212 Page 2 REV: June 27, 211

9 Savings Detail As Of: 8/3/212 Benefit/Savings Description Annual Gateway Fees Annual ACH Processing Fees Project Savings Category Tangible Benefit Tangible Benefit Affects Project ROI? Potential Savings Extensions Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Y4 Y5 Y6 x x x x x x 28,56.6 3, , , , , x x x x x x 1, , , , , ,26.88 Replace+Online+Payment+ProcessorROI[1].xlsx/Savings Detail Date Printed: 9/6/212 Page 3 REV: June 27, 211

10 Savings Summary As Of: 8/3/212 Benefit/Savings Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Tangible Benefit: Annual Gateway Fees 28,57 3,862 33,948 37,343 41,78 45, ,474 Annual ACH Processing Fees 1,63 11,7 12,176 13,394 14,734 16,27 77,644 Tangible Benefits Subtotal: 38,12 41,932 46,125 5,737 55,811 61, ,118 Cost Avoidance: Cost Avoidance Subtotal: Intangible Benefit: Savings Total: 38,12 41,932 46,125 5,737 55,811 61, ,118 Replace+Online+Payment+ProcessorROI[1].xlsx/Savings Summary Date Printed: 9/6/212 Page 4 REV: June 27, 211

11 Cost Detail As Of: 8/3/212 Affects Project ROI? Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost Annual Multiplier Y1 Y2 Y3 Y4 Y5 Y6 IT Hours - New Development Development Svcs 1, ,638 x Merchant Account Setup Other Annual Merchant Account Fee Other Replace+Online+Payment+ProcessorROI[1].xlsx/Cost Detail Date Printed: 9/6/212 Page 5 REV: June 27, 211

12 Cost Detail As Of: 8/3/212 Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost Annual Multiplier Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 Replace+Online+Payment+ProcessorROI[1].xlsx/Cost Detail Date Printed: 9/6/212 Page 6 REV: June 27, 211

13 Cost Detail As Of: 8/3/212 Cost Description IT Hours - New Development Merchant Account Setup Annual Merchant Account Fee Project Cost Category Development Svcs Other Other Potential Cost Extensions Y1 Y2 Y3 Y4 Y5 Y6 131,638. Replace+Online+Payment+ProcessorROI[1].xlsx/Cost Detail Date Printed: 9/6/212 Page 7 REV: June 27, 211

14 Cost Detail As Of: 8/3/212 Cost Description Project Cost Category Potential Cost Extensions Y1 Y2 Y3 Y4 Y5 Y6 Replace+Online+Payment+ProcessorROI[1].xlsx/Cost Detail Date Printed: 9/6/212 Page 8 REV: June 27, 211

15 Cost Summary As Of: 8/3/212 Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Development Services: IT Hours - New Development 131, ,638 Merchant Account Setup Annual Merchant Account Fee Development Services Subtotal: 131, ,638 Hardware: Hardware Subtotal: Software: Software Subtotal: Infrastructure: Infrastructure Subtotal Training: Training Subtotal: Other: Replace+Online+Payment+ProcessorROI[1].xlsx/Cost Summary Date Printed: 9/6/212 Page 9 REV: June 27, 211

16 Cost Summary As Of: 8/3/212 Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Other Subtotal: Costs Total: 131, ,638 Replace+Online+Payment+ProcessorROI[1].xlsx/Cost Summary Date Printed: 9/6/212 Page 1 REV: June 27, 211

17 Assumptions As Of: 8/3/212 Date Assumption Description 3-Aug-12 Gateway fees can be eliminated by using acquirer as gateway ACH Fees can be reduced/eliminated by consolidating all payment types with one vendor 1% annual increase of number of participants Per transaction fees will be lower than current credit card processor Per transaction fees will be lower than current electronic check processor Merchant Account Setup costs and Annual Fees will be determined during the RFP process. The ROI will be updated accordingly. Replace+Online+Payment+ProcessorROI[1].xlsx/Assumptions Date Printed: 9/6/212 Page 11 REV: June 27, 211