We really look forward to helping you claim back your money, but in the meantime, if you have any questions please call us on

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1 Name Reference Number: Address Address Address Post Code Getting your money back starts here Thanks for your interest in claiming back your mis-sold Payment Protection Insurance (PPI) with Forrest Financial. Making a claim is easy and will not affect the relationship between you and your bank. The average customer refund we recover is 3,000 and each claim takes around 8 weeks to be finalised. It s simple There is some unavoidable paperwork to deal with at the beginning, which is enclosed. We have made it very simple though and once completed we will have everything we need to pursue your claim. You can reduce your wait You could potentially halve the time it takes to complete your claim with Forrest Financial, and receive an offer within 8 weeks by attaching proof of PPI. Enclose any documentation you hold with your returned pack for us to review, examples can be found on your information sheet. All you need to do: 1. Read and accept the terms and conditions and retain for your records 2. Complete, sign and date all forms and enclose any credit agreements 3. Check you have completed all documents using your personal checklist 4. Return your pack in the envelope provided Absolutely no up-front costs There is no up-front fee for our service. You only pay our fee of 25% of the total compensation offered plus VAT if we successfully recover your money. If we fail to gain any compensation, you pay nothing at all. We really look forward to helping you claim back your money, but in the meantime, if you have any questions please call us on Yours Sincerely Claims Manager Mr Wahqes Hussain To contact our team, call Office Hours Mon Fri : Sat: W: Forrestfinancial.co.uk E: Linthorpe road, Regulated by the ministry of Justice

2 Application to Make a Claim Payment Protection Insurance (PPI) Information about you Full Name: Your circumstances at the time Employment Status (please tick): Employed: Self-Employed Retired: Any Maiden/Previous Names: Benefits: Unemployed: Student: Main Contact Number: Mobile Phone Number: Address: Date of Birth: Current Employer: If Employed, Occupation: Name of Employer How long had you worked there at the time? How many hours per week were you working? Did you receive sick pay? Yes: No: If yes, how much? For how long? Marital Status (please tick): Did you have any medical conditions? Yes: No: Married: Single: Divorced: If yes, please specify: Are you in an IVA or Bankrupt? Yes: No: Did you have savings over 2,000? Yes: No: Are you in Debt Management? Yes: No: If yes, how much? Details of your credit Agreement About the sale Type of Credit (please tick): Did you agree to take PPI out? Yes: No: Loan: Credit Card: Mortgage: Did you think you had to take PPI? Yes: No: Store Card: Car Finance: Did you feel pressured into taking PPI? Yes: No: Name of Lender: Did you think you had a better chance of being accepted by taking PPI? Yes: No: Loan Agreement/Credit Card Number: Was it explained that PPI could be added to your loan amount and accrue interest alongside the loan? Yes: No: How was the account opened? If yes, was the cost explained to you? Yes: No: Face to Face: Phone: Internet: Were you shown the loan cost with Yes: No: Post: Not Sure: AND without PPI? Loan Amount/Card Limit: Have you complained about this Yes: No: policy before? Start Have you tried to claim on the policy? Yes: No: Is the account still active? Yes: No: If yes, was the claim successful? Yes: No: If no, when was the account closed? If no, why was the claim rejected? Name of company that sold loan (if different) Are there any other reason(s) you feel you may have been mis-sold? Is the account in arrears? Yes: No: If yes, arrears amount: Fastrack your claim by sending us a copy of your loan agreement or credit card statement

3 Letter of Authority and Instruction Your Name: Your Date of Birth: Lender: Joint policy holders name: Joint policy holders date of birth: Loan Agreement/Credit Card Number: Current Address: Previous Address: Client One Signature 1. I/we, the undersigned, authorise Forrest Financial Limited to act on my/our behalf as agents in pursuing my/our complaint(s) in respect of advice received and sales made by your firm relating to the sale of a Payment Protection Insurance. This authorisation includes your agents, representatives and associates of your firm and its predecessors. 2. I/we confirm that I/we have a lawful contract with Forrest Financial Limited and have expressly consented that all communication from you must be made direct to Forrest Financial Limited. 3. I/we hereby advise that willful failure of the Insurance Plan / Provider / Financial Advisor / Loan Company to follow my/our express instructions with regard to dealing with Forrest Financial Limited who I/we have contracted with may render the offending party liable to legal recourse for procuring/inducing a breach of contract; restraint of trade; breaches of the Competition Act 1998, the Enterprise Act 2002 and Articles 81 & 82 of the EC Treaty. 4. Please take this letter as authority requiring you to deal directly with Forrest Financial Limited and to provide any information that Forrest Financial Limited requests as necessary to pursue my/our complaint(s) fully. This authority will endure until further notice. A copy of this letter of authority shall have the same validity as the original. All future correspondence should be forwarded to Forrest Financial Limited. 5. I am/we are aware that if my/our complaint is successful, my/our policy/ies will be cancelled and cover will cease. I/We authorise the financial company to pay any redress due directly to Forrest Financial Limited s client account. Please make all cheques payable to Forrest Financial Ltd. (Clients Deposit Account) 6. I/we authorise Forrest Financial Limited to deduct its fee from such redress and pay the balance to me/us. Client Two Signature CMC Manager: Mr Wahqes Hussain Declaration I/We confirm that I/we have read and agree to be bound by the Terms of Business provided to me/us. I/we confirm that the information shown on my/our Claims Application is true and accurate to the best of my/our knowledge. How we use your Information We will use the information you provide to help us provide advice, for running and monitoring your claim and for statistical analysis. We may monitor and record telephone calls for training, security and monitoring purposes. We use reputable businesses from time to time to supply us with a range of services such as delivery of documentation and compliance advice and support and it may be necessary to share your information with those businesses. We will, of course, ensure that your information is secure and adequately protected and processed in line with the Data Protection Act We will not transfer your data to any other third parties unless you ask us to or we are required to do so by law. Letter of Authority and Instruction Your Name: Your Date of Birth: Lender: Joint policy holders name: Joint policy holders date of birth: Loan Agreement/Credit Card Number: Current Address: Previous Address: Client One Signature 1. I/we, the undersigned, authorise Forrest Financial Limited to act on my/our behalf as agents in pursuing my/our complaint(s) in respect of advice received and sales made by your firm relating to the sale of a Payment Protection Insurance. This authorisation includes your agents, representatives and associates of your firm and its predecessors. 2. I/we confirm that I/we have a lawful contract with Forrest Financial Limited and have expressly consented that all communication from you must be made direct to Forrest Financial Limited. 3. I/we hereby advise that willful failure of the Insurance Plan / Provider / Financial Advisor / Loan Company to follow my/our express instructions with regard to dealing with Forrest Financial Limited who I/we have contracted with may render the offending party liable to legal recourse for procuring/inducing a breach of contract; restraint of trade; breaches of the Competition Act 1998, the Enterprise Act 2002 and Articles 81 & 82 of the EC Treaty. 4. Please take this letter as authority requiring you to deal directly with Forrest Financial Limited and to provide any information that Forrest Financial Limited requests as necessary to pursue my/our complaint(s) fully. This authority will endure until further notice. A copy of this letter of authority shall have the same validity as the original. All future correspondence should be forwarded to Forrest Financial Limited. 5. I am/we are aware that if my/our complaint is successful, my/our policy/ies will be cancelled and cover will cease. I/We authorise the financial company to pay any redress due directly to Forrest Financial Limited s client account. Please make all cheques payable to Forrest Financial Ltd. (Clients Deposit Account) 6. I/we authorise Forrest Financial Limited to deduct its fee from such redress and pay the balance to me/us. Client Two Signature CMC Manager: Mr Wahqes Hussain Declaration I/We confirm that I/we have read and agree to be bound by the Terms of Business provided to me/us. I/we confirm that the information shown on my/our Claims Application is true and accurate to the best of my/our knowledge. How we use your Information We will use the information you provide to help us provide advice, for running and monitoring your claim and for statistical analysis. We may monitor and record telephone calls for training, security and monitoring purposes. We use reputable businesses from time to time to supply us with a range of services such as delivery of documentation and compliance advice and support and it may be necessary to share your information with those businesses. We will, of course, ensure that your information is secure and adequately protected and processed in line with the Data Protection Act We will not transfer your data to any other third parties unless you ask us to or we are required to do so by law. This Authority will endure until further notice and a copy of it will have the same validity as the original

4 Letter of Authority and Instruction Your Name: Your Date of Birth: Lender: Joint policy holders name: Joint policy holders date of birth: Loan Agreement/Credit Card Number: Current Address: Previous Address: Client One Signature 1. I/we, the undersigned, authorise Forrest Financial Limited to act on my/our behalf as agents in pursuing my/our complaint(s) in respect of advice received and sales made by your firm relating to the sale of a Payment Protection Insurance. This authorisation includes your agents, representatives and associates of your firm and its predecessors. 2. I/we confirm that I/we have a lawful contract with Forrest Financial Limited and have expressly consented that all communication from you must be made direct to Forrest Financial Limited. 3. I/we hereby advise that willful failure of the Insurance Plan / Provider / Financial Advisor / Loan Company to follow my/our express instructions with regard to dealing with Forrest Financial Limited who I/we have contracted with may render the offending party liable to legal recourse for procuring/inducing a breach of contract; restraint of trade; breaches of the Competition Act 1998, the Enterprise Act 2002 and Articles 81 & 82 of the EC Treaty. 4. Please take this letter as authority requiring you to deal directly with Forrest Financial Limited and to provide any information that Forrest Financial Limited requests as necessary to pursue my/our complaint(s) fully. This authority will endure until further notice. A copy of this letter of authority shall have the same validity as the original. All future correspondence should be forwarded to Forrest Financial Limited. 5. I am/we are aware that if my/our complaint is successful, my/our policy/ies will be cancelled and cover will cease. I/We authorise the financial company to pay any redress due directly to Forrest Financial Limited s client account. Please make all cheques payable to Forrest Financial Ltd. (Clients Deposit Account) 6. I/we authorise Forrest Financial Limited to deduct its fee from such redress and pay the balance to me/us. Client Two Signature CMC Manager: Mr Wahqes Hussain Declaration I/We confirm that I/we have read and agree to be bound by the Terms of Business provided to me/us. I/we confirm that the information shown on my/our Claims Application is true and accurate to the best of my/our knowledge. How we use your Information We will use the information you provide to help us provide advice, for running and monitoring your claim and for statistical analysis. We may monitor and record telephone calls for training, security and monitoring purposes. We use reputable businesses from time to time to supply us with a range of services such as delivery of documentation and compliance advice and support and it may be necessary to share your information with those businesses. We will, of course, ensure that your information is secure and adequately protected and processed in line with the Data Protection Act We will not transfer your data to any other third parties unless you ask us to or we are required to do so by law. Letter of Authority and Instruction Your Name: Your Date of Birth: Lender: Joint policy holders name: Joint policy holders date of birth: Loan Agreement/Credit Card Number: Current Address: Previous Address: Client One Signature 1. I/we, the undersigned, authorise Forrest Financial Limited to act on my/our behalf as agents in pursuing my/our complaint(s) in respect of advice received and sales made by your firm relating to the sale of a Payment Protection Insurance. This authorisation includes your agents, representatives and associates of your firm and its predecessors. 2. I/we confirm that I/we have a lawful contract with Forrest Financial Limited and have expressly consented that all communication from you must be made direct to Forrest Financial Limited. 3. I/we hereby advise that willful failure of the Insurance Plan / Provider / Financial Advisor / Loan Company to follow my/our express instructions with regard to dealing with Forrest Financial Limited who I/we have contracted with may render the offending party liable to legal recourse for procuring/inducing a breach of contract; restraint of trade; breaches of the Competition Act 1998, the Enterprise Act 2002 and Articles 81 & 82 of the EC Treaty. 4. Please take this letter as authority requiring you to deal directly with Forrest Financial Limited and to provide any information that Forrest Financial Limited requests as necessary to pursue my/our complaint(s) fully. This authority will endure until further notice. A copy of this letter of authority shall have the same validity as the original. All future correspondence should be forwarded to Forrest Financial Limited. 5. I am/we are aware that if my/our complaint is successful, my/our policy/ies will be cancelled and cover will cease. I/We authorise the financial company to pay any redress due directly to Forrest Financial Limited s client account. Please make all cheques payable to Forrest Financial Ltd. (Clients Deposit Account) 6. I/we authorise Forrest Financial Limited to deduct its fee from such redress and pay the balance to me/us. Client Two Signature CMC Manager: Mr Wahqes Hussain Declaration I/We confirm that I/we have read and agree to be bound by the Terms of Business provided to me/us. I/we confirm that the information shown on my/our Claims Application is true and accurate to the best of my/our knowledge. How we use your Information We will use the information you provide to help us provide advice, for running and monitoring your claim and for statistical analysis. We may monitor and record telephone calls for training, security and monitoring purposes. We use reputable businesses from time to time to supply us with a range of services such as delivery of documentation and compliance advice and support and it may be necessary to share your information with those businesses. We will, of course, ensure that your information is secure and adequately protected and processed in line with the Data Protection Act We will not transfer your data to any other third parties unless you ask us to or we are required to do so by law. This Authority will endure until further notice and a copy of it will have the same validity as the original

5 Letter of Authority and Instruction Your Name: Your Date of Birth: Lender: Joint policy holders name: Joint policy holders date of birth: Loan Agreement/Credit Card Number: Current Address: Previous Address: Client One Signature 1. I/we, the undersigned, authorise Forrest Financial Limited to act on my/our behalf as agents in pursuing my/our complaint(s) in respect of advice received and sales made by your firm relating to the sale of a Payment Protection Insurance. This authorisation includes your agents, representatives and associates of your firm and its predecessors. 2. I/we confirm that I/we have a lawful contract with Forrest Financial Limited and have expressly consented that all communication from you must be made direct to Forrest Financial Limited. 3. I/we hereby advise that willful failure of the Insurance Plan / Provider / Financial Advisor / Loan Company to follow my/our express instructions with regard to dealing with Forrest Financial Limited who I/we have contracted with may render the offending party liable to legal recourse for procuring/inducing a breach of contract; restraint of trade; breaches of the Competition Act 1998, the Enterprise Act 2002 and Articles 81 & 82 of the EC Treaty. 4. Please take this letter as authority requiring you to deal directly with Forrest Financial Limited and to provide any information that Forrest Financial Limited requests as necessary to pursue my/our complaint(s) fully. This authority will endure until further notice. A copy of this letter of authority shall have the same validity as the original. All future correspondence should be forwarded to Forrest Financial Limited. 5. I am/we are aware that if my/our complaint is successful, my/our policy/ies will be cancelled and cover will cease. I/We authorise the financial company to pay any redress due directly to Forrest Financial Limited s client account. Please make all cheques payable to Forrest Financial Ltd. (Clients Deposit Account) 6. I/we authorise Forrest Financial Limited to deduct its fee from such redress and pay the balance to me/us. Client Two Signature CMC Manager: Mr Wahqes Hussain Declaration I/We confirm that I/we have read and agree to be bound by the Terms of Business provided to me/us. I/we confirm that the information shown on my/our Claims Application is true and accurate to the best of my/our knowledge. How we use your Information We will use the information you provide to help us provide advice, for running and monitoring your claim and for statistical analysis. We may monitor and record telephone calls for training, security and monitoring purposes. We use reputable businesses from time to time to supply us with a range of services such as delivery of documentation and compliance advice and support and it may be necessary to share your information with those businesses. We will, of course, ensure that your information is secure and adequately protected and processed in line with the Data Protection Act We will not transfer your data to any other third parties unless you ask us to or we are required to do so by law. Letter of Authority and Instruction Your Name: Your Date of Birth: Lender: Joint policy holders name: Joint policy holders date of birth: Loan Agreement/Credit Card Number: Current Address: Previous Address: Client One Signature 1. I/we, the undersigned, authorise Forrest Financial Limited to act on my/our behalf as agents in pursuing my/our complaint(s) in respect of advice received and sales made by your firm relating to the sale of a Payment Protection Insurance. This authorisation includes your agents, representatives and associates of your firm and its predecessors. 2. I/we confirm that I/we have a lawful contract with Forrest Financial Limited and have expressly consented that all communication from you must be made direct to Forrest Financial Limited. 3. I/we hereby advise that willful failure of the Insurance Plan / Provider / Financial Advisor / Loan Company to follow my/our express instructions with regard to dealing with Forrest Financial Limited who I/we have contracted with may render the offending party liable to legal recourse for procuring/inducing a breach of contract; restraint of trade; breaches of the Competition Act 1998, the Enterprise Act 2002 and Articles 81 & 82 of the EC Treaty. 4. Please take this letter as authority requiring you to deal directly with Forrest Financial Limited and to provide any information that Forrest Financial Limited requests as necessary to pursue my/our complaint(s) fully. This authority will endure until further notice. A copy of this letter of authority shall have the same validity as the original. All future correspondence should be forwarded to Forrest Financial Limited. 5. I am/we are aware that if my/our complaint is successful, my/our policy/ies will be cancelled and cover will cease. I/We authorise the financial company to pay any redress due directly to Forrest Financial Limited s client account. Please make all cheques payable to Forrest Financial Ltd. (Clients Deposit Account) 6. I/we authorise Forrest Financial Limited to deduct its fee from such redress and pay the balance to me/us. Client Two Signature CMC Manager: Mr Wahqes Hussain Declaration I/We confirm that I/we have read and agree to be bound by the Terms of Business provided to me/us. I/we confirm that the information shown on my/our Claims Application is true and accurate to the best of my/our knowledge. How we use your Information We will use the information you provide to help us provide advice, for running and monitoring your claim and for statistical analysis. We may monitor and record telephone calls for training, security and monitoring purposes. We use reputable businesses from time to time to supply us with a range of services such as delivery of documentation and compliance advice and support and it may be necessary to share your information with those businesses. We will, of course, ensure that your information is secure and adequately protected and processed in line with the Data Protection Act We will not transfer your data to any other third parties unless you ask us to or we are required to do so by law. This Authority will endure until further notice and a copy of it will have the same validity as the original

6 Letter of Engagement This letter of engagement forms a binding contract between you and Forrest Financial. It sets out the service charges that apply should your claim be successful. It needs to be signed by you and any additional policy/account holder(s) and returned to: Forrest Financial, Linthorpe Road, (Please use the prepaid envelope provided). Policy/Account Holder 1 Policy/Account Holder 2 (if applicable) Mr Mrs Miss Ms Mr Mrs Miss Ms Other First Name Middle Name Surname Phone No. (daytime) Other First Name Middle Name Surname Phone No. (daytime) Mobile No. Mobile No. Address Address Postcode Date of birth Postcode Date of birth Services The company will consider a claim from a client for: (a) Compensation in respect to mis-sold payment protection insurance policies. (b) Compensation for any other financial irregularities found Linthorpe road, Regulated by the ministry of Justice

7 Service Charges The Companies service charge in relation to claims in (a) and/or (b) above is 25%of any amount of compensation recovered, plus the applicable amount of VAT. For example, if we recover 1,000 in compensation our service charge would be 250 plus VAT ( 300 inclusive of VAT). You the client, will receive 700 Signatures: I/We confirm that I/We have read and understood the enclosed terms and conditions and frequently asked questions. I/We agree that by signing below I/We confirm acceptance of the terms and conditions of this agreement with Forrest Financial and authorise them, or any third party instructed by them to act on my/our behalf. I/We confirm that I/We have read and understood the Data Protection Statement (section 8.3) within the terms and conditions. Signature of Account/Policy holder 1 Signature of Joint Account/Policy holder (if applicable) Claims Manager Mr Wahqes Hussain Linthorpe road, Regulated by the ministry of Justice

8 These Terms of Business set out the agreement between you and Forrest Financial Limited. Please read the terms carefully to ensure that you understand them before signing. 1. Definitions Benefit means all non-monetary benefits in whatever from including but not limited to all benefits that will arise from any waiver, cancellation, reduction, saving, deduction or rescheduling of any outstanding or future loan or interest payments, credit payments, premiums, charges or other interest or administrative payments or any other saving, inducement, discount or rebate offered in relation to any other products or services offered by the financial company or persons connected to the financial company. Claim means the Client s claim or claim or claims against the company relating to the mis-selling of a Payment Protection Insurance policy. Client means the policy holder(s)/accountholder(s) whose details are set out in the Letter of Authority and who have appointed Forrest Financial to provide the Services. Company means the financial institution and/or persons to whom the letter of authority is addressed being the Insurance Company, Bank, Building Society, Credit Card Company or Financial Adviser or any other entity which sold the policy or gave the advice to the Client (including for the avoidance of doubt any employee, director, agents, representatives and associates of those entities or any other entity and/or any of their predecessors). Compensation means any sums paid or awarded in respect of any claim made by us on your behalf. This includes benefits, compensation, gestures of goodwill, refunds, discounts, any reduction in the loan outstanding and/or any interest or capital recovered. Where such an offer is revised on appeal during the term of this agreement, then the higher amount shall be used in order to calculate the amount of the compensation. Fee means the fee of 25% of the total compensation payable. Letter of Authority means the letter included in the claim pack to be sent to the Company from the Client. Services means the work which we will undertake on your behalf in respect of your Claim including assessing the viability of, preparing, submitting and negotiating your Claim and which is set out more specifically in clause 3. Terms means these terms and conditions. Us, We and Our means Forrest Financial Limited. You and Your means the client(s). 2. Duration: 2.1. The contract shall commence on the date you sign and return these claim terms to us and, unless terminated earlier as per clause 6 below, will continue until the earlier of: a) Compensation is recovered for you by us and you have paid the Fee, or b) We have advised you in writing that in our opinion your claim is unlikely to succeed and we are declining to act for you. 3. We agree to: 3.1. Review your claim application and assess the likelihood of your claim being successful If after we have reviewed your application, it is our opinion that your claim is unlikely to be successful we may decline to act for you. We will notify you of this fact in writing If we accept your claim application, we will confirm this to you in writing and prepare and submit your claim to the company that sold you the PPI policy We will liaise with the company and use reasonable endeavours to pursue your claim We will notify you promptly of any requests for additional information or documentation that the company need to investigate your claim Notify you in writing of any offers of compensation made by the company Obtain your agreement before accepting or rejecting any offer or compensation Notify you of any circumstances beyond our control which prevent us from performing the services under this contract Linthorpe road, Regulated by the ministry of Justice

9 4. You agree to: 4.1. Appoint us as your exclusive agent to handle this claim. This means that you cannot appoint another person or firm to act on your behalf in respect of this claim, unless you terminate this agreement with us Provide full authority to us to deal with the company on your behalf Provide truthful and accurate information regarding your claim Provide copies of all documentation that are in your possession and which relate to the claim Respond promptly to requests by us for further information, or documents that may be needed to progress your claim Pay our fee due as a result of a successful claim Upon receipt of an invoice for the fee, you will pay the amount due to us within 7 business days of receipt Agree that we may keep you informed by post, telephone, s or SMS messages about offers, products and services, which may be of interest to you. If you do not want us to do this please write to us at: Linthorpe road,. 5. Fees 5.1. Our fee is 25% of the compensation which we obtain for you as a result of a successful claim We will not charge you if the claim is unsuccessful Once you have received compensation from the Company we will send you an invoice for an amount equal to 25% of the compensation Our fee must be paid within 7 business days of receipt of the invoice (this is known as the grace period) We reserve the right to charge you for any reasonable costs incurred in seeking to recover our fee from you including interest at the rate of 2% per annum over the base lending rate of Barclays Bank if our fee is unpaid at the end of the grace period described in 5.5 above. 6. How You Can Cancel This Agreement 6.1. You have 14 days from the date of signing this agreement to cancel your authority for us to act on your behalf. Cancellation is without charge and you will have nothing to pay under this agreement You can cancel the agreement at any time after the 14 days by writing to us If you cancel the agreement in accordance with clause 6.2 above, we reserve the right to charge a fee of 10 per hour to cover our reasonable costs for the work undertaken in processing your claim up to the date of cancellation subject to an overall maximum of If at the time of cancellation described in 6.2 above, we have received either confirmation that the claim is to be upheld or an offer of compensation, which has been calculated in accordance with the rules of the Financial Services Authority or the principles used by the Financial Ombudsman Service and which we recommend is accepted by you, we reserve the right to charge the full fee. 7. How We Can Cancel or Change This Agreement 7.1. We can cancel this agreement by giving you 14 days notice in writing if any of the following events occur: a) We become aware that your claim is unlikely to succeed. b) You are declared bankrupt. c) You enter into an Individual Voluntary Arrangement with your creditors or have a Bankruptcy petition presented against you. d) You do not follow any reasonable recommendations made by us. e) You provide information which you knew to be false or misleading in support of your claim and this information is material to the success of your claim. f) You fail to respond to reasonable requests for information in a timely manner and this prevents us from providing the services. g) You breach a term of the agreement and you do not correct this breach within 14 days of receiving written notification from us detailing the breach and the action required to resolve the breach Linthorpe road, Regulated by the ministry of Justice

10 7.2. Subject to the notice period in clause 7.3 below, we may change the terms of this agreement from time to time to reflect the increased cost of providing the service to you, to reflect changes or predicted changes in legislation, taxation or regulation, or as a result of decisions made by the Financial Ombudsman Service We will always give you at least 14days written notice of any changes before they take place. If you are not willing to accept the proposed change, you will be free to end the agreement and you will have no amount to pay under the Agreement. 8. General Conditions About This Agreement 8.1. This Agreement is governed by English law We may transfer our rights under this Agreement by giving you 30 days written notice of such transfer. You will be free to reject a transfer of rights by contacting us and cancelling your agreement. If you cancel in these circumstances you will have nothing to pay under this agreement We will hold, control and process your personal information in accordance with the data protection act By providing your personal information to us, you explicitly authorise us to process the information for the purposes set out in this paragraph. You can, at any time, request of all information we hold relating to you by writing to us (a written Data Subject Access Request in accordance with the Data Protection Act) you will be charged an administration charge of for this. We will use the personal information you provide to assess your claim and carry out our duties in accordance with this agreement. We may share your personal information with other companies if necessary during the process of your claim, or any financial matter we believe may be of assistance to you. If you provide information to us about another party, you confirm that such party authorised you to do so and consents to our processing that personal information. 9. Regulation Forrest Financial Limited is regulated by the Ministry of Justice management activities. Our authorisation number is CRM30405 which can be checked on the website Customer signature: Claims Manager Mr Wahqes Hussain Linthorpe road, Regulated by the ministry of Justice

11 section F: your declaration I confirm I want to make a formal complaint about the sale of the payment protection insurance described in this questionnaire. I confirm that all the information I have given in this questionnaire is true and accurate to the best of my knowledge. your name your signature d d m m y y y y your name your signature d d m m y y y y You (and your partner, if it s a joint complaint) need to sign here even if someone else is bringing the complaint on your behalf. If someone is complaining for you (eg a relative or claims manager), your signature here means you authorise the person named on page 1 to represent you in this complaint. please tick to confirm you have included everything you want to tell us about your complaint signed the declaration above enclosed copies of all relevant documents or not enclosed any documents with this form Financial Ombudsman Service, June The Financial Ombudsman Service owns the copyright of this questionnaire. The questionnaire can be freely copied by third parties involved in bringing or settling financial complaints as long as no changes are made to the text or graphic design, and provided that clear reference is made to the Financial Ombudsman Service s ownership of the copyright. payment protection insurance: consumer questionnaire page 10 of 11

12 just a few more questions Has the business you re complaining about sent you its final written answer? Please enclose a copy of the last letter that the business sent you. Has there been any court action relating to your complaint (or is any planned)? * If YES, please enclose copies of relevant paperwork. YES NO *YES NO How do you want the business to put things right for you? I require a full refund of all fees and associated interest. accessibility and practical needs Do you have any practical needs where we could help by making adjustments like using large print, Braille or a different language? * If YES, please tell us how we can help you. *YES NO finally, please read and sign this declaration I would like the Financial Ombudsman Service to consider my complaint. I confirm all the information I have given is true and accurate to the best of my knowledge. I understand that: You will need to handle personal details about me which could include sensitive information to deal with my complaint effectively. You may need to share information about my complaint with the business I have complained about and any other relevant organisations. You handle complaints differently from the courts and you usually settle complaints by phoning and writing to the two sides, not by holding hearings in person. You or a trusted third party may contact me to help monitor the quality of your service. You may publish examples of where things can go wrong, based on real cases, but you will always respect my privacy and keep my personal information confidential. signature date signature date You need to sign, even if someone else is complaining on your behalf. This shows you have given them your permission to complain for you. For complaints involving accounts or policies held jointly, each person needs to sign. If you re signing on behalf of a business, please give your job title. post to Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR please tick to show you have enclosed a copy of the business s last letter to you. enclosed copies of other relevant information. included everything you want to tell us about your complaint or fax dx Isle of Dogs calls are recorded for training and monitoring purposes We will use the details you give us on this form to see if we can help you with your complaint. We may need more information from you. And there are rules and restrictions that may apply.

13 A Quick check before you send back the forms Getting the application paper work right at the beginning can save an awful lot of time and help you get your compensation much quicker The easiest way to avoid delays is to follow our checklist and you can t go wrong Have you: Competed your information sheet? - Providing us with your contact information, including your home telephone number, mobile number and your address Signed both letter of authority? Giving us the full and correct lenders name Provided us with the account or policy numbers for the loan or credit card you wish to claim against Signed the FOS declaration forms? Declaring the information you have previously given us when discussing the sale of your PPI is true and accurate? Included a credit agreement or any other documentation with reference number(s) showing proof of PPI to reduce the amount of time it takes to start your claim? Remember, if you need any help or advice on completing the application form call our helpline on We are always here to help Linthorpe road, Regulated by the ministry of Justice

Claim Forms. Please print, complete and return to (no stamp needed):

Claim Forms. Please print, complete and return to (no stamp needed): Claim Forms Please print, complete and return to (no stamp needed): Claims Thru Us Freepost RRZK-YTRL-UEXT 1 Farnsworth Court West Parkside LONDON SE10 0QF Please enclose a copy of your loan/credit agreement

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