Why Aria. Award & Recognitions

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1 Since 2003 Aria Telecom has grown to become a leader in the voice processing industry, now located in New Delhi. is working hard towards satisfaction of our clients, With our team efforts & our clients support we became India s No 1 IVR, Voice Logger & in Many more customized telecom solutions company. Aria has team of more than 20 qualified engineers for R&D & support. Engineers & also has most experienced team of marketing managers with technical background to understand client requirements. Aria has presence in most of the metro cities in India. Aria also has clients outside India like Nepal, Bhutan, Africa countries, Arab countries ISO 9001:2008 C e r t i f i e d C o m p a n y Why Aria Qualified R&D Team Robust Products Quality & quick support Quick & cost effective customization Feature rich Products with flexible to suits various clients need Fare price Good client list Leader in Industry Provides complete solution Universal communication capability like SMS, , Voice, Fax, Mobile apps, web etc. Third party Integration Solution on customer premises No data risk Honest & transparent dealing Qualified & experienced marketing Team Aria Product Profile: Aria ACCS IVRS Interactive Voice Response System TVRS Telephone Voice Recording System Embedded Voice Logger Non PC Based Voice Logger Aria ACCS-Advance Inbound out bound complete contact center solution with ACD, CRM, IVR, Clint info pop-up, MIS reporting < Agent Recording, Predictive Dialing Aria ACCS Conference Bridge Multi party telephonic conference system with authentication Aria Call Center Noise Cancelling Headsets: High quality call center Noise canceling Headset with USB, RJ9, 2.5mm, 3.5mm, Dial pad Aria GSM Gateway & FCT: Aria Single Port FCT & 8/16 Port GSM to Voip Gateway Award & Recognitions Leaders in CTI Solutions Award Business Sphere Technology Excellence Award Leaders in IVR Global Business & Services Award Leader in Customized Telecom Solution 2013 Zee Business Award 2014-Leaders in CTI Solutions Nasscom Member ISO 9001:2008 Certified Company Registered with MSME (Micro, Small & Medium Enterprise) Registered with NSIC (National Small Industries Corporation of India) Trust Seal Certified Company P r o d u c t T r a d e M a r k R e g i s t r a t i o n

2 ARIA ACCS Advance (Unified Communication System) ARIA ACCS Advance (Unified Communication System): Aria ACCS Advance is blended call center solution, can be used for domestic as well as international call center. The system can be used for inbound or outbound call center or blended operation. Aria ACCS is feature rich product & flexible enough to suit in your requirement. There are some important features of Aria ACCS. ACD: Automatic call distribution system is very important part of any call center, Aria CCS provide multiple ACD group for different requirement, ACD group can be used for inbound as well as outbound campaign. ACD can be configured as per client requirement like, Skill based routing, automatic call distribution, UCD is commonly used terminology called Universal Call Distribution, etc. Queue Message: Every company or process required different queue message to be played while holding a caller. So Aria CCS provides you flexibility to use message of your own choice in every campaign. CRM Builder:CRM is again a important tool of any contact center solution, ARIA CCS provide you flexibility to design your own CRM for all your campaign. Aria CCS has 45 open field to be configured as customer information. Disposition: After call disconnection, Agent need to fill call status, which called call disposition, ARIA ACCS-Advance has option to configure call disposition of your own choice Trunk Line Connectivity: ACCS has all industry possible connectivity as a trunk line, such as GSM/ CDMA Gateway, SIP trunk, ISDN PRI Line, Analog Co Line etc. Agent Terminal: You have flexibility to use soft Phone, IP Phone, Analog Phone, Dial pad Headset Monitoring: ARIA ACCS has various option to monitor the system & you can authorized different person to monitor different campaign, Even different authority can be given to two different users to access in a similar campaign. So you can create & edit role as per your choice. Script Manager: You can define different script for different campaign to help Agent to remember, How he need to greets a caller. IVR Manager: You can add welcome message, language choice, city / department choice etc in IVR. If you need to configure more lengthy call flow that is also possible in ARIA CCS. You can define different IVR for different DID. Dialing Mode: You can define different dialing mode as per your choice & technology, Progressive or Preview dialing. you can also define pace of dialer. Even you also have flexibility to set redialing pattern & numbers of retry on different status like, if number busy, un answered, not reachable etc. Agent Recording: ACCS has inbuilt 100% agent recording, with various search options like by agent, date time, Number, or client name etc. MIS Reporting: MIS is again an important toll of any call center suite, ARIA CCS provide various reports to monitor performance of your call center. 1.: Call Report 2.: Agent Login Logout Report 3.: Call Summary Report 4.: Agent Report 5.: Call Details Report 6.: Agent Performance Report 8.: Call Back Report

3 A R I A A C C S - X M L I V R U S E S O F A r i a A C C S I V R : Aria CCS-IVR can be used in many industries or functionality like: Complaint booking, distribution & Escalation Sales leads booking & distribution Sales order booking Customer care Any kind of help line Election campaign Electronic Surveys Call Centers Corporate Service Industries Insurance companies & broking agencies Ecommerce Companies Banking Share broking agencies transaction confirmation Automobile companies & customer care Travel agencies NGO Help lines like HIV, cancer, women etc I n b u i l t P B X F u n c t i o n a l i t y Aria CCS-IVR is only windows based IVR which has inbuilt PBX functions. Means you do not need any PBX to transfer call to agent or your executive. Extensions can be Soft Phone, Hard IP Phone or analog Phone. Aria CCS-IVR is one the best IVR tool kit in the world with extensive features. ACCS IVR has following features. Work with Analog as well as digital trunk Work on Dialogic, Donjin, Digum, Sangoma Voice Board IVR call flow run on XML Easy to make your own call flow by drag & drop GUI Compatible with existing EPABX Universal communication integration SMS integration Integration Third party ERP/ CRM Integration ISDN PRI, SS7 Supported SIP Supported Support Inbound, outbound application Call history MIS OBD IVR for Campaign & electronic survey C o n t a c t C e n t e r F u n c t i o n a l i t y : Aria ACCS-IVR can function as a complete contact center solution to handle your telephonic traffic. There may be following features. Work independent communication server w/o PBX Inbuilt ACD Call queue management Support inbound as well as outbound call Support Conference & call transfer Inbuilt 45 field flexible CRM Configurable disposition Call info pop-up 100% agent recording Click to dial functionality SMS/ integration Web / ERP /CRM integration Any ODBC compliance data integration API for integration Any type of customization

4 Aria Professional Noise Cancelation Call Center Headsets A R I A N ARIA 151 N is high quality binaural headset with noise cancelation. Most suitable for digital phones, IP phones, Soft phone. Can be used in Call Center & high end office communication. All ARIA QD compatible like USB, Rj9, 3.5mm, 2.5 mm etc. A R I A 1 6 N ARIA 16 N is good quality low cost binaural headset with noise cancelation. It is most suitable for small & medium call centers. Compatible for digital phones, IP phones, Soft phone, Analog Phone, Telephone Dial pad. Can be used in Call Center & high end office communication. All ARIA QD compatible like USB, Rj9, 3.5mm, 2.5 mm etc A R I A D i a l p a d 16 Digits Incoming & outgoing No display with back light function 15dB speakerphone volume control Redial, Flash, in-built & headset ring function Electronic calendar indication In use indication RJ-9 jack for headset,additional RJ9 jack for monitoring with dual mute Compatible with ARIA 12N & 151N Headset A R I A N ARIA 162 N is high quality binaural headset with noise cancelation. Most suitable for digital phones, IP phones, Soft phone. Can be used in Call Center & high end office communication. All ARIA QD compatible like USB, Rj9, 3.5mm, 2.5 mm etc. It is also available in direct connection with RJ9, USB, 2.5mm, 3.5mm etc.

5 ARIA TVRS PC Based Voice Loggers A R I A / 1 6 P O R T L O G G E R ARIA-2108 is 4/8/16 Channel Voice Recording System with PCI connectivity, it can be used with dircect telephone lines, EPABX extensions, VOIP FXS/ FXO, Wireless Radio equipment etc This has excellent capability to perform varied operation such as CRM integration, recording & live monitoring, SMS / alert integration and GSM recording 2 Time hardware Compression Microsoft windows Based Parallel Connectivity Compatible with GSM / CDMA FCT 2 Time hardware compression A R I A P o r t U S B L o g g e r ARIA-5002 is two Channel Voice Recording System with usb connectivity, it can be used with dircect telephone lines, EPABX extensions, VOIP FXS/ FXO, Wireless Radio equipment etc We have utilized our available resources in the best possible manner to produce an outstanding range of PC Based TVRS as per the set international quality. Developed using modern technology, This is capable to fulfill the diversified requirements of our clients. This has A R I A / 6 0 P o r t L o g g e r ARIA-5500 is 30/60 Channels Voice Recording System with PCI-e connectivity, it can be used with ISDN PRI E1/T1 line. Can be connected with direct exchange line, PBX router, GSM PRI gateway etc. Some important Features: Microsoft windows Based Parallel Connectivity SMDR Integration Support Incoming/ outgoing / DID no Latest HMP based technology GSM Compression Light & Open Source My SQL Data Base Searching Dealing number Automatic FTP backup Web Based Monitoring & Search Option 30 / 60 Port in Single Card PCI Express Card System Health Voice based alarm System health alerts on Automatic scheduled FTP Backup A R I A / 8 / 1 6 P O R T L O G G E R w i t h M a i l b o x ARIA-3200 is 8 Channel Voice Recording System with PCI connectivity, it can be used with dircect telephone lines, EPABX extensions, VOIP FXS/ FXO, Wireless Radio equipment etc This has excellent capability to perform in various mode, like Voice Logger, IVR & Voice Mail functionality. 2 Time hardware Compression Microsoft windows Based Parallel Connectivity Compatible with GSM / CDMA FCT 8 Mailbox for each line 365 different welcome message for each line Can be used as Auto Voice Logger Automatic FTP backup SMDR integration (Optional) MS access or MS SQL/My SQL database

6 ARIA Embedded Logger Non PC Based A R I A / 8 P o r t E m b e d d e d L o g g e r ARIA-800 is Four/ Eight Channel embedded Telephone Recording System with SD card / HDD to save voice files. Also has LAN Port connectivity to connect with computer, it can be used with direct telephone lines, EPABX extensions, VOIP FXS/ FXO, Wireless Radio equipment etc No need Computer Inbuilt speaker, mike & Display to search & listen recording file Parallel Connectivity Compatible with GSM / CDMA FCT Answering machine to leave message in case of no answer Auto answer & record facility SD card support up to 32 GB or 500 GB HDD Can also be used in conference recording Software to search & play file in PC ARIA Port Embedded Logger With Mail Box ARIA-120 is one Channel embedded Telephone Recording System with SD card to save voice files. Also has USB connectivity to connect with computer, it can be used with direct telephone lines, EPABX extensions, VOIP FXS/ FXO, Wireless Radio equipment etc No need Computer Inbuilt speaker, mike & Display to search & listen recording file Parallel Connectivity Compatible with GSM / CDMA FCT Answering machine to leave message in case of no answer Auto answer & record facility SD card support up to 32 GB Software to search & play file in PC ARIA 5100 Series USB Based TVRS 4/8/16 Port Telephone Recording Wireless Radio Recording Recording on Voltage drop Recording on audio Live Monitoring Analog Trunk/ Extensions Recording Digital Phone Recording IP Phone Recording Live Monitoring Incoming / Outgoing / Missed Call Compression: User has a choice to select from various compressions Algorithm to use the Hard Disk space in optimum way. Even; selection to record calls in RAW format is also available for recording digital tones. Remarks: Customized Solution for putting remarks (Call Details, Frequency, From, To, Group, Signal Strength, DF Information, Transcript, Memo, Commands) used to examine Telephone & Radio Interception Calls Log Details: Administrator will be able to get log of all the activities performed by the Users/Operators during Operation of the Voice Logger.

7 ARIA GSM to VOIP Gateway 8 Ports Key features Support 8 channels 8 SIM cards Support 850/900/1800/1900MHz quad-band GSM network Support BTS and carrier change and locked Support IMEI and PIN modify Support encryption: RC4, VOS, OEM encryption support SMS receiving/batch sending, AT command compatible Support USSD balance enquiry Automatically lock/switch SIM card according to its balance, balance alarm ARIA GSM to VOIP Gateway 16 Ports Support SIP registration and peer-to-peer Support Hotline, Phone book, Speed dial, Dial Plan Update firmware by local or internet Field proven compatible with Asterisk-based soft switches Single-channel debug for manual calling, directly AT command LCR automatically route calls Centralized network management Caller ID detection and generation Master and slave SIP server VLan and QoS support SIM card hot plug Calling Statistics Suitable for Predictive dialer & IVR A R I A A R S i n g l e P o r t G S M F C T A R I A A R S i n g l e P o r t G S M F C T ARIA GSM FCT is a single channel GSM which can be used to convert GSM to Land Line. It supports all GSM frequency bands, providing world-wide usage flexibility. ARIA GSM FCT is an ideal choice for small offices, Call Center etc to reduce the cost of communication. ARIA FCT can be easily connected to your existing PBX or Telephone Specifications: Dual band GSM 900, 1800 Operating Voltage : 12V DC 2 Nos. RJ 11 JACK Compact Plastic Cabinet 5 DB Antenna Support all operators Easy Insert SIM Compatible with all PBX Support CLI

8 A R I A A C C S C o n f e r e n c e B r i d g e ACCS Conference Bridge is PC based System which working on Linux based with following features: Welcome Greeting Entry through PIN or w/o PIN Play music if admin not joined 1920 Concurrent Calls. Configurable group & user Option to Lock Conference, after pre defined time Name announcement on user entry & leaving Conference Call recoding Connectivity through PRI or Analog Line / Extensions Software based application run on Linux centos OS/ MS Windows Outbound conference Administrator can mute and un mute a person Forceful exit of participant by Admin A R I A U C S : U n i v e r s a l C o m m u n i c a t i o n S y s t e m ARIA UCS-Unified Alert System has the capability to use all the popular media described above to communicate. Aria UCS SMS/ system can handle incoming & outgoing SMS as per business process You can make one year schedule for all information / services to send alert & choose media like SMS/ / Voice Call etc. Contacts & important information against contacts can be saved in the CRM like their contact details, account id, TIN NO, PAN NO, TDS etc. Predefined & customized messages can be sent to clients Can be used for reminders, appointments, tax deposit, Tax return, Payment reminders, Insurance policy reminders, Service due reminders, Birth day / Anniversary wishes, Discounts / Schemes alerts other Utility reminders etc Cost effective Solution & very low running cost Prospective Client for the Solution: Charted Accountants / Advocates Automobile Service Provider Real State / Builders Doctors, Nursing Homes / Path Labs Insurance provider Other service providers Govt. Health other scheme M o b i l e A P P S : Aria Also have ability to develop customized Mobile Apps as per client utility with data base or web integration in Android, Symbian & IOS etc C u s t o m i z a t i o A R I A : The best feature of ARIA is that all ARIA products are 100% in-house designed & developed. So they can be modified & re structured as per client business process. Not only this Aria Can integrate all our products with existing ERP/ CRM & other source of communication like Website, portal, SMS, , FAX etc. A r i a T e l e c o m S o l u ti o n s ( P ) L t d. W e b si t e : w w w. a r i a t e l e co m. n e t New Delhi, Mumbai, Ghaziabad, Hyderabad, Bangalore sales@ariasolutions.net Tele: , Tele/Fax:

9 ARIA NAMASTE LIVE CHAT: Aria Namaste is just not the simple web chat which is just used for text chat with website visitor, rather a complete contact center solution with following exclusive features. Key Features:- Department wise routing Complete chat history Integration with existing data base, CRM, ERP etc for agent pop-up * Comprehensive visitor history with location country, city etc Live visitor monitoring Live agent monitoring Chat Transfer to other agent with chat detail * No resources required Customizable Disposition ARIA ACCS-Vmail (PC BASED VOICE MAIL): Aria ACCS-Vmail is PC based voice mail, which can be integrated with any PBX. Key Features:- Welcome Message, Non business hours / Holiday Greeting Mail box for each extension with personalized greeting SMS alert Voice Message on Corporate Clients: Okaya Inverter Sony India Hyundai Moter Honda Cars Kafila Travel Power Grid Networth Direct Vizag Steel BEL Globe Capital ONGC Hindalco SMC Cipla Trust Line Canara HSBC Government PSU Clients: Power Grid Vizag Steel BEL Indian Army Indian Air force ONGC BSNL Indian Pharmacopeia HIV State control Society Jharkhand HIV State Control Society Arunachal Pradesh Lakshadweep Development Authority Andman shiping help line Call Center Clients: Microtek Inverter Shakti Pump Ltd Microtek Inverter One sky Shop Sukam Inverter Ziqitza Madhusudan Dairy Pantel Movie Magic Chandigarh University Sanjay Institute of Technology & Management JKM Motor Beam Money Aria Telecom Solutions (P) Limited Website: sales@ariasolutions.net Tele:

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