Managed Services CONSULT STRATEGY PROJECT SERVICES OPERATIONS

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1 Managed Services CONSULT STRATEGY PROJECT SERVICES OPERATIONS

2 At Novo it, we believe ICT has the power to transform the way you do business. Our managed services will simplify the management of your ICT making your business more productive and reliable. Why Managed Services? A Managed Services Provider (MSP) manages and supports your IT network-based services, applications and equipment. In other words, your IT is taken care of. As your business becomes more IT-dependent, the need for seamlessly performing IT systems is no longer just nice-to-have it is essential. An MSP will relieve you from IT worries, so you and your team can focus on core, income-generating functions. Thought you didn t need Managed Services? Think again The proactive nature of Managed Services anticipates issues before they arise, with huge potential savings on your IT spend. Not to mention the enhanced organisational productivity that comes with best-performing IT. Among current users of managed services, 46% of firms have trimmed their annual IT expenditures by 25% or more as a result of their shift to managed services, including 13% that have slashed annual IT expenditures by 50% or more on the IT functions they have given over to an MSP. - CompTIA, Trends in Managed Services study

3 Prevention is worth more than a cure. That's why we are proactive in managing and monitoring. You can be confident that we will be on top of any problems as they occur, and address any issues before you even have to call. Why Choose Novo it? Novo it offers a flexible range of Managed Services that vary to meet your needs. It can range from a simple system upgrade, through to full network management and support for an agreed monthly fee. The key element is that it is preventive and proactive in nature. Novo it uses a Remote Monitoring and Management (RMM) platform to continually monitor the health and performance of your IT network without any kind of disruption to your employees activities. Our robust RMM platform supports early detection and remediation of issues before they cause downtime or data loss. We also generate regular reports to provide insight into your IT system, including the business value of (?) Novo it services, which will help you plan and budget future IT expenditure. Proactive is best! Many businesses continue to be reactive, and handle IT issues as they arise. The chart below compares reactive vs proactive IT management. The benefits of being proactive are clear! At Novo it, we promise to deliver the level of Managed Services your business needs, to ensure a stable and secure IT environment. Our proactive model eliminates business disruptions, and gives you peace of mind that your networks are always secure and operational without the surprises and unexpected expenses. Reactive IT Services Model 1. An IT issue is detected. 2. You contact your IT solution provider. 3. Once you reach your IT provider, you describe the issue as you understand it. 4. If the issue cannot be resolved via or phone, your IT provider will need to travel to your location. 5. Once at your location, the issue is properly diagnosed. 6. The issue is resolved. Proactive IT Services Model 1. An RMM tool conducts oversight of your network and IT assets 24/7. 2. The RMM tool alerts your MSP to a potential issue or an issue about to occur. 3. A centralized dashboard allows for remote diagnosis and remediation of the issue by the appropriate technician without disruption to your business flow

4 With over two decades of experience, we will develop a close relationship with you to provide your business with confident, effective and efficient ongoing managed services. Our Core Services Managed Infrastructure Enjoy maximum reliability of your ICT infrastructure with our proactive monitoring and management services. Cloud Management In the Cloud support, not just on Premise - Smarter cloud solutions that truly fit your business requirements. Managed Desktop/User Support Fix issues quickly and easily for happier and more productive end-users. Application Management Ensure reliability off business critical applications and avoid costly business disruption. Managed Security Protect your data and IT systems around the clock. Reporting Benchmark your ICT performance against your business goals. Process Management Outsource your simple ICT tasks and improve productivity. ICT Strategic Advice Transform your business performance with expert ICT advice. ITIL Staff certified by the world s leading IT service management model.

5 At the core of our service is a dedicated Client Relationship Manager, sophisticated monitoring and an Australian based helpdesk. If incidents do occur, you know that help is only one step away. Improved reliability Remove business risk through pro-active monitoring and alerts. Australian based service desk A local team you can access when you need them. Dedicated customer service team Personalised customer service and support from a dedicated Client Relationship Manager. Access new technology and expertise Transform your business with expert advice available when you need it. Superior reporting and analysis Reporting and analysis customised for your business. Reduce business risk Service delivery based by ITIL certified staff. Simplified ICT budgeting An easy to understand pay-per-user cost with no hidden surprises. Key Benefits With Novo it, we have a partner who can be on the ground at any of our sites, manage all server resources within a data centre with the assurance of service level agreements. Alan Sinfield CEO Austral Wright Metals

6 Our approach is personal. Which means we proactively engage with our clients and staff to resolve issues as they arise, rather than just reacting to breakdowns once they occur. Our Approach 1 1 st Month 2 2 nd Month 3 3 rd Month Systems configuration, audit and data collection On boarding questionnaire Configure Novo it managed services systems Client audit & deployment Monitor systems & collect data Data analysis and network audit Create network audit document & requirements Ongoing management & support Monthly managed services report Analyse audit, monitoring and performance data Network audit sign-off. Novo it best practice implementation Agree on mandatory recommendations Implement Novo it best practice configuration. Network review recommendations and update documentation. Ongoing management & support Monthly managed services report Create and deliver onboarding document with recommendations and mandatory remediation items. Novo it took a holistic view of our business, and helped us to identify the core issues that were holding us back. They provided us with regular updates on the progress and were always prepared to ensure down time was outside of business hours. Linda Wright Partner DGB Lawyers

7 Managed IT makes wishes come true for leading charity. Customer Story Make-A-Wish is the recognized global leader in wish-granting. It has granted a phenomenal 270,000 children s wishes worldwide. The Australian affiliate of the charity had a wish of its own - for high-functioning IT systems. In Summary Business Problem Our Client Make-A-Wish Australia is a high-profile charity that brings hope, strength and joy by granting the wishes of children with life-threatening medical conditions. Make-A-Wish has more than 1100 volunteers across 57 branches. The National Office is in Melbourne, with corporate offices in QLD, NSW and WA. Make-A-Wish raises money through direct donations, cause-related marketing, sponsorship, annual appeals, and business partnerships. The not for profit operates in accordance with strict Government fundraising regulations. High-functioning IT systems are critical for compliance with financial record keeping, and for Make-A-Wish to manage its wide network of volunteers efficiently and effectively. Ongoing issues with ICT infrastructure. No anti-virus protection for main servers. Remote desktop servers at capacity. Cloud utility bills exceeding subscribed monthly plan. Inactive users of Microsoft Office 365. Novo it Solution Provide managed services for Make-A-Wish infrastructure and services. Help desk for IT support. Install Trend Micro Antivirus Software on servers. Document server performance and recommend changes. Align proposed changes with new cloud utility plan. Source new cloud utility plan. Fine-tune Office 365 user list. Vendor liaison. Client Outcomes Helpdesk provided single point of contact for IT issues. Minimised threat of viruses and malware with Trend Micro Antivirus solution. Proactive management of servers kept systems performing at peak. Restored organisational confidence. Enabled staff to re-focus on making children s wishes come true.

8 C Coal export facility leaves ICT handling to the experts. Customer Story Port Kembla Coal Terminal was seeking to outsource management of its ICT infrastructure. Novo it s Managed Services Team was successful in winning this business. In Summary Business Problem Our Client Port Kembla Coal Terminal (PKCT) is a coal exporting facility 70 km south of Sydney. It serves two of the nation s richest coal reserves, the Southern and Western coalfields of New South Wales, exporting high quality coking and steaming coal around the world. PKCT is operated by a consortium of coal producers whose interests are best served by ensuring fast, reliable handling at the port. PKCT has a reputation for quick vessel turnaround times and for its ability to handle many cargo sizes up to 166,000 tonne bulk carriers. This is evidenced by the fact that PKCT has been a dispatch port for several years. High volume of hardware to maintain: 260 PCs for 130 users, 30 on-site servers. No in-house IT team. No infrastructure support. Needed urgent help to manage real-time, day-to-day technology issues. Novo it Solution Design a comprehensive support, monitoring and maintenance program for PKCT s managed infrastructure. Included 24/7 fault logging and service desk. Desktop management. Incident management. Vendor management. Asset management. Self-help documentation for standard tasks. Client Outcomes Smoother day-to-day operations. Peace of mind, with technology in the hands of experts. ICT issues quickly resolved. Increased staff productivity and user satisfaction. Renewed focus on core business. Improved compliance.

9 You can trust Novo it to deliver the level of managed services your business deserves. Our proactive service model will eliminate business disruptions and give you peace of mind that your networks are always secure and working properly. Some of Our Clients

10 Sydney Melbourne Brisbane Illawarra Level 14, 309 Kent Street, Level 3, 480 Collins Street, Level 54, 111 Eagle Street, Level 1, 497 Princes Highway, Sydney NSW 2000 Melbourne VIC 3000 Brisbane QLD 4000 Fairy Meadow 2519 Ph: Ph: (03) Ph: (07) Ph: (02)

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