University Technology Services Goals

Transcription

1 University Technology Services July 9, 2008 University Technology Services Goals OVERVIEW: This is the list of goals and tactical plans for fiscal year, aligned with the UTS Strategic Plan for TACTICAL AREA: Network Description Dependencies / Status / Priority Expected MM/YY or COMPLETION DATE 1 to pull fiber to East Campus (Special Funding). Related project tickets: Complete hub replacement special funding project. 3 Complete final phase of wireless campus project with special funding of $44, Develop telecom support services plan for converged network in readiness for capacity growth. 5 Develop IPv6 network edge implementation plan ( 6 Create a fiber plan and budget for build-out of the fiber plant to support a fully redundant network core in North Foundation. This plan and budget needs to be ready by early January /07 Plan in development. 04/08 RFP out. 05/08 Responses in review. 06/08 Vendor selected; requisition underway. 07/08 Waiting for PO. 2/15/08 approved and funded 06/08 List developed by Network Team. Dec 08 Jan 09 1

2 Related project tickets: TACTICAL AREA: Learning Communities, Environments and Systems 1 Complete move of faculty and staff to Google August 08 and calendar. 2 Upgrade Wildfire/Openfire, also known as Jabber/XMPP (talk.oakland.edu), establish accounts and develop a training program for UTS staff. 3 Add new features to the portal. May 09 4 Upgrade and expand Elluminate environment. Related project tickets: Fall 09 TACTICAL AREA: Enterprise Systems 1 Complete Business Process Analysis and 06/07 Teams are implementing tasks from assessments Process Improvement Assessments, and identified tasks requiring IT support. and continue to meet to complete all tasks identified. Online forms development project in process. 2 Complete production implementation project for 07/08 Test installation complete. Training and prototype Dec 09 Banner Workflow. projects completed. 3 Complete Phase 1 Analysis for the Active Directory Domain Consolidation and Redesign project, in preparation for completion of Phase 1 documentation. 4 Upgrade all Windows 2000 servers to Windows Server Implement Banner 8 in a test region, create a May 09 new instance to support Banner 8 and medical school creation, and define final plans to implement Banner 8 in production. 6 Migrate anti-virus to Symantec End-Point Protection. 7 Upgrade GoPrint printing environment. August 08 2

3 8 Support development or integration of data between Banner and other systems. 3N Emergency notification system Adirondack housing system Blackboard card interface Hobsons Experts notification system RedHat Directory Services TALX secure exchange T2 May 09 TACTICAL AREA: Research 1 Establish a Research IT Advisory Council. TACTICAL AREA: Security, Risk Management and Compliance 1 Complete Payment Card Industry compliance 08/07 Finished purchasing process to outsource PCI Jun 09 project. Related project tickets: 44037, audit compliance. Contract in review with General Counsel. 11/07 Contract negotiations in final review with General Counsel. 12/08 with consultant began. 04/08 Consultant visit scheduled. 2 Implement 3N emergency notification system. 08/07 Issues Requests for proposals. Also reviewed a Aug 08 possible broadcast intercom alarm solution for CSITS. 09/07 Received bid responses; evaluation underway. 11/07 Demos with 3 vendors scheduled. 12/07 Vendor selected. 03/08 Contract signed; implementation begins. 05/08 Training and initial test complete. 06/08 Web site for data entry complete. 07/08 Large group test complete. 3 Support business continuity planning for Payroll, Accounts Payable and Accounting with a special focus on check printing. 3

4 Related project ticket: Develop an information security plan that includes recommendations for desktop and laptop security and data location search tools. Related project ticket: Organize and develop management of tape storage, and handling of tape backup procedure. 6 Audit Banner Payroll. May 09 TACTICAL AREA: Managed Datacenter Environment 1 Plan and design upgrade for the UPS in the NFH backup datacenter. Related project tickets: /07 ongoing. Working with new engineer. 11/07 Tai, Brian and I met on Nov. 5. Given the cost of upgrading the electrical environment, we agreed to this strategy: * The main datacenter will remain in Dodge. * The North Foundation datacenter will be focused as a voice and data communications datacenter. * We will seek disaster recovery datacenter space at Merit. * The O'Dowd network core will be abandoned in line with the recommendations from the WTC strategic network plan. With that strategy, we need to upgrade the NFH UPS to a level that will support just voice and data networking. Tai will evaluate next steps related to the NFH UPS with that goal in mind, and develop a tactical plan (next step is bid documents). 2 Complete engineering and implementation plan phases for Dodge datacenter UPS replacement. 3 Design and plan racks for NFH communications / network core datacenter. 03/08 Working on internal engineering. 06/08 kickoff held. Jan 09 4 Complete cost analysis and purchasing 08/07 Prep work started. 4

5 processes for phone switch support and telephone services. Related project tickets: /07 Draft RFP in review. 01/08 RFP distributed. 02/08 Responses received. 03/08 Evaluation continues. 5 Complete audit of campus alarms. Jan 09 6 Install job scheduling system prototype for 07/07 ongoing; testing prototype. evaluation. Related project tickets: Progress on server virtualization efforts in support of green and decreasing electrical draw initiatives. 8 Develop final implementation plan for backup datacenter at MITC with Merit. 9 Develop inventory of UTS-owned UPSs. March Create datacenter guidelines based on WTC recommendations and ITIL standards. March 2009 GENERAL PROJECT AREA: Organization, Governance and Communications Description Dependencies / Status / Priority Expected 1 Support the university initiative to develop the Oakland Beaumont medical School. 07/07 Delivered an initial analysis in a report. 08/07 Started committee meetings. 10/07 Meetings of both educational committee and IT groups continuing. 06/09 2 Present at conferences. 06/09 3 Contribute to the academic arena by teaching classes. Rowe, SECS CIT/CSE 402 Professional Practice / Social Implications of Computing and SECS CIT/CSE 280 Sophomore Paige, MIS 640 Information Security Echeverri, CSE 447 Computer Communications 06/09 4 Build a reputation for IT expertise by 08/08 Hosted IT Retreat 06/09 contributing to community projects or hosting events. 5 Promote staff development and training Staff members participated in the following professional organizations, conferences or training sessions: 06/09 5

6 ACM SIGUCCS Fall Conference ACUTA National Conference (Ross) Banner Summit 2009 Banner User Group of Michigan BugMi CampusEAI Annual Conference - Cisco - Networkers at Cisco Live (Chamberlain) Educause Enterprise Technology Educause Midwest Conference Educause National Conference (Rowe) Educause Security Conference Merit Member Conference Microsoft ASP.net Connections Conference SEMOP Southeast Michigan Oracle Professionals Group Touchnet Conferences 6