G-Cloud Service Definition. Atos Mobile Solutions Development Service SCS

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1 G-Cloud Service Definition Atos Mobile Solutions Development Service SCS

2 Atos Mobile Solutions Development Service SCS Full lifecycle support for the development and delivery of mobile solutions to the public sector. Atos expertise in mobile development methods Use the experience of previous Atos mobile development and integration projects to determine the most appropriate development tools and methods for the business solution. Independent view of solution vendors Atos work with a wide range of partners in the mobile space from global leaders to cutting edge SME s. Utilise an independent view on the right scale solution vendor. Scale to meet demand through Cloud Atos deliver scalable cloud solutions including PAYG and subscription models to support everything from MDM to private App stores and fully outsourced mobile solutions. Security Atos work closely with CESG and are aligned to the GDS to provide accredited secure systems at all levels (including cloud services). What is it? The Atos Mobile Solutions Development Service provides a full or partial lifecycle process for the development and implementation of mobile solutions. Features of the service include: Advisory services on the use and impact of mobile, including readiness assessment, defining a mobile strategy and workflow, whilst uncovering the business process change opportunities that increase efficiency, reduce costs or improve the working environment Bring Your Own Device (BYOD) or Choose Your Own Device (CYOD), including device acquisition and security through Mobile Device Management (MDM) and Mobile Application Management (MAM) services. These can be initiated on premise or through Atos cloud services to reduce costs and management overhead as new and differing devices are added to the estate. A cloud based development environment offering pay per user charging. Pay only for the infrastructure used, and enjoy elasticity in times of peak demand, without the up-front costs normally associated with creating a suitable environment Private Enterprise Mobile Application store and an on-boarding service for users that provides a single access point to applications ensuring the identity and security of approved users for each application. Private App stores ensure control of the application versions in use and that only authorised users can access particular information at any time. This can be delivered through an Atos or partner App store. ii

3 Mobile Solution Architects with proven experience in delivering native, web and hybrid solutions to mobile devices. Get help in making decisions about development tools, designing appropriate solutions for the business problem and positioning for future developments in mobile technologies User Experience Design Atos UXD specialists will help capture the requirements of users and create designs that are appropriate to the users, devices being used and the environment in which they will be used Skilled and experienced mobile developer teams using Agile development methodologies will help and guide the development process, ensuring maximum benefit from the services and capabilities of the chosen devices Mobile application testing services, for both Atos and customer developed applications. Atos can provide a cloud based testing environment to check usability, off line / on line synchronisation, performance and load testing to reduce costs in creating an appropriate infrastructure and delivery time for a new application What makes us unique? Atos is a key supplier to the Public Sector, delivering wide ranging and secure systems in major customers like DWP, HMRC, MOJ and DoH. In many cases Atos is already developing mobile solutions that collect, integrate and deliver critical information through mobile devices. As such we are uniquely placed to understand the requirements of the Public Sector market and to recommend the most appropriate methods and tools. Enabling Strategy Whether coming to mobile from a strategic direction or a tactical decision to employ digital devices, the Atos Mobile Solutions Development Service will help identify and develop an appropriate design and adoption plan for the implementation and use of mobile devices and applications. Embarking on a mobile strategy can be a daunting task, particularly given the rapid changes in the industry, where devices and capabilities can be upgraded or changed, wholesale, in less than eighteen months. The service will describe and explain the current and future trends that should influence mobile strategy, particularly in respect to alignment with wider business goals and integration with existing networks, business processes and practices. The service will help identify the technology adoption and training process required to make maximum benefit from the move to mobile. Meeting Business & User Needs A decision to provide mobile devices to employees for improved business efficiency requires a carefully considered evaluation of the business needs, the skill levels of the users and the conditions in which the devices will be used. Everything from screen size, data capture methods required, connectivity to 3G/4G or Wi-Fi, information security and the circumstances in which the devices are used will all need to be considered. For example a mobile care worker may need to take notes on a form that cannot be managed through a tick box approach. They may frequently operate in areas without connectivity and compliance with legal requirements could require security of the information on the device through encryption. The service will run through the user scenarios identifying the various elements required to meet all of these needs. iii

4 Sound design is crucial in ensuring the take up and use of new mobile applications. Through the use of tools such as interactive wireframes, and storyboards, customers can quickly test the fit of an application and the likely acceptance by the user community before development commences, saving time and money. Atos can offer a review service for customer developed applications, testing them out in Atos Inclusive User Experience (IUX) lab facility. Please refer to Atos Inclusive User Experience and Solution Architecture and Design Services for further details on Atos approach. Bring Your Own Device / Choose Your Own Device The growth of Bring Your Own Device (BYOD) potentially helps reduce costs as users provide mobile devices at their own cost, while Choose Your Own Device (CYOD) simplifies the delivery platforms and support requirements. The question is how to provide suitable services to a wide range of devices and ensure security of the organisation s data whether in flight, or at rest. There are marked differences between the way different devices and operating systems manage or store data and in the various methods used to control them. Atos can help implement suitable Mobile Device Management (MDM) and Mobile Application Management (MAM) services, whether on premise or cloud based as a service, reducing cost. Mobile Application Development Mobile Application Development can follow a number of paths. Whether to develop for native (ios, Android, Windows 8 or Blackberry) applications, create mobile (device aware) web applications or a hybrid development of the two is one set of considerations. In order to support multiple device types it may be that a Mobile Enterprise Application Platform (MEAP), such as SAP s Unwired Platform, Kony or Pega s AMP Chroma is the way forward or that the increasing development of HTML5 applications is most suitable. As part of the service Atos can identify the pros and cons of each approach including the future impact on support of the applications. Atos have the capability to develop customized middleware and applications to support a customer s information systems connectivity to ERP, CRM, CMS, Host, etc. This experience includes SAP, Oracle and Microsoft for which Atos has specific practice support and global level partnerships. This helps to reduce the time and cost of integrating these services into the new mobile landscape. Atos Mobile Solutions Development projects are typically delivered using Agile development techniques, including the use of Scrum development methodologies, Test Driven Development and Rapid Requirements Analysis. Please refer to the Atos Solution Software Development Service for further details of Atos software application development offering. Development & Runtime Platforms Atos both operate and develop on a number of development and runtime platforms including: Net Open Source (Linux) Azure Java J2EE, JEE5 SAP NetWeaver Oracle Fusion iv

5 PHP Mobile Enterprise Application Platforms including SAP Unwired Platform, Kony and Pega (AMP Chroma) Native Applications for ios, Windows, Android and Blackberry Hybrid Web Applications HTML5 for device agnostic web applications Citrix (Xenmobile), Good Technologies, Airwatch, MobileIron for MDM/MAM Qlikview, Cognos and RoamBI for mobile BI. Capabilities The service is delivered by experienced, professionally accredited technologists in the following disciplines: Atos CLAS Consultants Mobile Enterprise Architects Business Process Experts Project Managers Mobile Solution Architects Mobile Technical Architects Integration Architects Agile - SCRUM Masters Mobile application developers Application managers User Experience Designers (UXD) Mobile Testing Services. The Atos Mobile Solutions Development service enables public services agencies to: Develop a strategy for the adoption of mobile devices Understand and manage the demand for Bring Your Own Device (BYOD) Help define and select appropriate devices for Choose Your Own Device (CYOD) Adopt new technologies safe in the knowledge that Atos have carried out the due diligence of the capability and fit for purpose Benefit from virtualised environments to increase efficiency, availability and mobility and reduce carbon footprint Enable remote working and remote access for civil servants, citizens, businesses, employees and students Securely access the service from a private WAN, PSN or Internet Through small and medium enterprises or other partnerships, Atos can also host third-party applications within Atos secure accredited facilities. v

6 vi

7 Contents 1. Introduction Service summary How this product can be used Service overview Enabling Strategy Business & User Needs Bring Your Own Device Mobile Application Development Development & Runtime Platforms Capabilities Service Roadmap Information assurance Backup/restore and disaster recovery On-boarding and off-boarding On-boarding Off-boarding Time for provisioning/de-provisioning Pricing Service management Service constraints Service levels Financial recompense Training Training Services Training Material Development Methodology Ordering and invoicing process Termination terms By consumers (i.e. consumption) By the Supplier (removal of the G-Cloud Service) Data restoration / service migration Consumer responsibilities Technical requirements Trial service Glossary vii

8 1. Introduction 1.1 Service summary The Atos Mobile Solutions Development Service covers the full lifecycle support for a mobile enablement project, including: Advisory services on the use and impact of mobile, including readiness assessment, defining a mobile strategy and uncovering the business process change opportunities that increase efficiency, reduce costs or improve the working environment Bring Your Own Device enablement, including device acquisition and security through Mobile Device Management (MDM) and Mobile Application Management (MAM) services. These can be initiated on premise or through Atos cloud services to reduce costs and management overhead as new and differing devices are added to the estate A cloud based development environment offering pay by use charging. Pay only for the infrastructure used, and enjoy elasticity in times of peak demand, without the up-front costs normally associated with creating a suitable environment An Enterprise Mobile Application store and on-boarding service for users that provides a single access point to applications and ensures the identity and security of approved users for each application. This App store ensures control of the application versions in use and that only authorised users can access particular information at any time Mobile Solution Architects with proven experience in delivering native, web and hybrid solutions to mobile devices. Get help in making decisions about development tools, designing appropriate solutions for the business problem and positioning for future developments in mobile technologies User Experience Design Atos UXD specialists will help capture the requirements of users and create designs that are appropriate to the users, devices being used and the environment in which they will be used Skilled and experienced mobile developer teams using Agile development methodologies will help and guide the development process, ensuring maximum benefit from the services and capabilities of the chosen devices Integration Services to create the links between mobile services and back-end systems Mobile application testing services, for both Atos and customer developed applications. Atos can provide a cloud based testing environment to check usability, off line / on line synchronisation and volume transactional tests to reduce costs in creating an appropriate infrastructure and delivery time for a new application. 1

9 1.2 How this product can be used The Atos Mobile Solutions Development Service will benefit anyone interested in utilising the growth of mobile technology for business benefit. The service will: Help understand the current trends, the technology leaders in mobile devices and software or to develop a strategy to move to mobile Provide guidance on adopting a Bring Your Own Device (BYOD) strategy for smartphones and tablets. Alternatively a Choose Your Own Device (CYOD) approach might suit better where devices will be provided to employees and need to meet certain security standards Deliver information on mobile devices to employees and customers in an appropriate manner, with the correct levels of security, based on a combination of user location and authentication Enable rapid and agile deployment of mobile services that can change frequently Create a private applications store (app store) to allow employees to download applications appropriate to their role. This ensures applications meet the required standards of commercial app stores but do not need to be loaded to a public store. 2

10 2. Service overview 2.1 Enabling Strategy Whether coming to mobile from a strategic direction or a tactical decision to employ digital devices, the Atos Mobile Solutions Development Service will help identify and develop an appropriate design and adoption plan for the implementation and use of mobile devices and applications. Embarking on a mobile strategy can be a daunting task, particularly given the rapid changes in the industry, where devices and capabilities can be upgraded or changed, wholesale, in less than eighteen months. The service will describe and explain the current and future trends that should influence mobile strategy, particularly in respect to alignment with wider business goals and integration with existing systems. The service will help identify the technology adoption and training process required to make maximum benefit from the move to mobile. 2.2 Business & User Needs A decision to provide mobile devices to employees for improved business efficiency requires a carefully considered evaluation of the business needs, the skill levels of the users and the conditions in which the devices will be used. Everything from screen size, data capture methods required, connectivity to 3G/4G or Wi-Fi, information security and the circumstances in which the devices are used will all need to be considered. For example a mobile care worker may need to take notes on a form that cannot be managed through a tick box approach. They may frequently operate in areas without connectivity and compliance with legal requirements could require security of the information on the device through encryption. The service will run through the user scenario s identifying the various elements required to meet all of these needs. Sound design is crucial in ensuring the take up and use of new mobile applications. Through the use of tools such as interactive wireframes customers can quickly test the fit of an application and the likely acceptance by the user community before development commences, saving time and money. Atos can offer a review service for customer developed applications, testing them out in Atos Inclusive User Experience (IUX) lab facility. Please refer to Atos Inclusive User Experience and Solution Architecture and Design Services for further details on Atos approach. 2.3 Bring Your Own Device The growth of Bring Your Own Device (BYOD) potentially helps reduce costs as users provide mobile devices at their own cost. The question is how to provide suitable services to a wide range of devices and ensure security of the organisation s data whether in flight, or at rest. There are marked differences between the way different devices and operating systems manage or store data and in the various methods used to control them. Atos can help implement suitable Mobile Device Management (MDM) and Mobile Application Management (MAM) services, whether on premise or cloud based as a service, reducing cost. 3

11 2.4 Mobile Application Development Mobile Application Development can follow a number of paths. Whether to develop for native (ios, Android, Windows 8 or Blackberry) applications, create mobile (device aware) web applications or a hybrid development of the two is one set of considerations. In order to support multiple device types it may be that a Mobile Enterprise Application Platform (MEAP), such as SAP s Unwired Platform, Kony or Antenna is the way forward or that the increasing development of HTML5 applications is most suitable. As part of the service Atos can identify the pros and cons of each approach including the future impact on support of the applications. Atos have the capability to develop customized middleware and applications to support a customer s information systems connectivity to ERP, CRM, CMS, Host, etc. This experience includes SAP, Oracle and Microsoft for which Atos has specific practice support and global level partnerships. This helps to reduce the time and cost of integrating these services into the new mobile landscape. Atos Mobile Solutions Development projects are typically delivered using Agile development techniques, including the use of Scrum Masters, Test Driven Development and Rapid Requirements Analysis. Please refer to the Atos Solution Software Development Service for further details of Atos software application development offering. 2.5 Development & Runtime Platforms Development & Runtime Platforms include: Net Azure Java J2EE, JEE5 Open Source SAP NetWeaver Oracle Fusion PHP Mobile Enterprise Application Platforms including SAP Unwired Platform, Kony and Antenna Native Applications for ios, Android and Blackberry Hybrid Web Applications HTML5 for device agnostic Qlikview, Cognos and RoamBI for mobile BI. 4

12 2.6 Capabilities The service is delivered by experienced, professionally accredited technologists in the following disciplines: Atos CLAS Consultants Mobile Enterprise Architects Business Process Experts Project Managers Mobile Solution Architects Mobile Technical Architects Integration Architects Agile - SCRUM Masters Mobile application developers Application managers User Experience Designers (UXD) Mobile Testing Services. 2.7 Service Roadmap Not applicable to this service. 5

13 3. Information assurance This product is currently available at Impact Level 0 (IL0). The service can be run at higher Impact Levels including IL2 and IL3. Atos has considerable experience of providing services at different levels of assurance. Atos currently has a number of products on G-Cloud that have received Pan Government Accreditation (PGA). Details can be found on the Cabinet Office website at: 6

14 4. Backup/restore and disaster recovery Normal backup/restore and disaster recovery arrangements are in place on Atosowned infrastructure. Where client-owned infrastructure is used, Atos usually rely on the client s own arrangements but can quote for special arrangements. 7

15 5. On-boarding and off-boarding 5.1 On-boarding As part of Atos initiation phase, Atos would normally seek to arrange a workshop to ensure that Atos are clear on the scope of the engagement. Atos also seek to establish a collaboration portal on Atos (or a customer s) network so that Atos may exchange information and track progress throughout the engagement. Atos can provide, for instance, Mobile Device Management (MDM as a Service (MDMaaS) for integration into a customer s existing infrastructure. Atos can provide training in the tools and techniques staff will need, if required. The complexity and effort will be driven by the perceived duration and needs of the planned work. 5.2 Off-boarding As part of Atos completion phase, Atos would normally seek to arrange a workshop to transition Atos learning and final report to the customer s team. This will include transitioning all of the work products from Atos collaboration portal to clearly explain how Atos reached Atos conclusions. Any models and data that Atos have used will be transitioned (assuming that such transition is permitted by any licenses Atos have purchased/used). Should a customer decide to de-commission the Atos Mobile Development Service, the process is smooth and can be done gradually if needed to ensure a smooth transition. 5.3 Time for provisioning/de-provisioning The elapsed minimum time for provisioning is typically one month but can be brought forward under certain circumstances. 8

16 6. Pricing The service is delivered according to the specific needs of each engagement. Atos pricing is based on per day rate cards aligned to the SFIA job definitions and separate rates exist for onshore and offshore rates. Please refer to the SFIA rate card - Atos (On & Offshore) for the standard rates for this service. The primary roles which are engaged in delivering this service are: Role SFIA Level Mapping Mobile developer / tester 2-3 Analyst / User Experience / Designer 4 Project manager / Mobile Architect 5-6 9

17 7. Service management Atos Mobile Application Development services normally operate within an overall project management context. Where this service is purchased free-standing, a project/service management wrapper will be built in to workplans and effort estimates. This will normally include status/progress reporting. 10

18 8. Service constraints Please see the sections on Technical Requirements & Consumer Responsibilities, below. 11

19 9. Service levels Atos provides suitably trained individuals to complete the tasks necessary for this service. They can work at the client site or remotely, depending on the need for access to: Client staff Client applications & network. Atos standard working hours / days are 09:00 to 17:00 Monday to Friday, excluding public & regional holidays. 12

20 10. Financial recompense To minimise the cost to users, Atos does not provide service credits for use of the service. All Atos services are provided on a reasonable endeavours basis. Please refer to G Cloud terms and conditions. In accordance with the guidance within the GPS G-Cloud Framework Terms and Conditions, the Customer may terminate the contract at any time, without cause, by giving at least thirty (30) Working Days prior notice in writing. The Call Off Contract terms and conditions and the Atos terms will define the circumstances where a refund of any pre-paid service charges may be available. 13

21 11. Training Where required, Atos can include tasks to train-up client staff in the tools and techniques associated with mobile application development. The development of training and training materials for the use of the digital service is a key element of Atos service development lifecycle Training Services Atos Training Services are designed with Atos customers business goals in mind. Atos work closely with Atos customers from the outset of a training requirement to understand the reasons for the training and the expected business benefits. Understanding the organisation, strategies, objectives and goals is critical to the overall success of the training solution. This enables us to design and implement focused learning solutions that take into account the culture, business environment and the impact of the changes. Atos also believe that a well-designed and intuitive solution requires less training: saving both time and money. Effective training is an integral part of the overall solution and without it the anticipated return on investment is unlikely to be realised. Atos approach ensures Atos solution builds awareness, knowledge and understanding. This improves ownership and commitment, increasing the user s confidence in and enthusiasm for the new working practices. Atos solutions have to be fit for purpose, and Atos adopt an innovative and flexible approach to deliver training programmes to address a customer s requirements. Typically the Training Service may cover the following training activities: Training Needs Analysis Design and Development of training material including on-line training materials such as e-learning programmes Training Delivery Training Support Services such as floor walking, and one-to-one training Training Administration Training Communication Programmes Training Management Evaluation of training. 14

22 11.2 Training Material Development Methodology The Atos Training Development Methodology is a collaborative approach to developing training materials. This methodology has proved to be successful in developing training courses, and materials for a wide variety of customers. The Atos Training Development Methodology covers the following activities: Scope Definition Content Development Preparation of Materials Development of Training Courses Sign off at each stage. 15

23 12. Ordering and invoicing process Ordering this product is a straightforward process. Please forward your requirements to the address Atos will prepare a quotation and agree that quotation with you, including any volume discounts that may be applicable. Once the quotation is agreed, Atos will issue the customer with the necessary documentation (as required by the G-Cloud Framework) and ask for the customer to provide Atos with a purchase order. Once received, the customer services will be configured to the requirements as per the original quotation. For new customers, additional new supplier forms may need to be completed. Invoices will be issued to the customer and Shared Services (quoting the purchase order number) for the services procured. On a monthly basis, Atos will also complete the mandated management information reports to Government Procurement Services detailing the spend that the customer has placed with us. Cabinet Office publish a summary of this monthly management information at: 16

24 13. Termination terms 13.1 By consumers (i.e. consumption) Termination shall be in accordance with: The G-Cloud Framework terms and conditions Any terms agreed within the Call Off Contract under section 10.2 of the Order Form (termination without cause) where the Government Procurement Service (GPS) guidance states At least thirty (30) Working Days in accordance with Clause CO-9.2 of the Call-Off Contract Atos Supplier Terms for this Service as listed on the G-Cloud CloudStore. For this specific service, by default Atos ask for at least thirty (30) Working Days prior written notice of termination as per the guidance within the GPS G-Cloud Framework Terms and Conditions By the Supplier (removal of the G-Cloud Service) Atos commits to continue to provide the service for the duration of the Call Off Contract subject to the terms and conditions of the G-Cloud Framework and Atos Supplier Terms. 17

25 14. Data restoration / service migration Not applicable. 18

26 15. Consumer responsibilities Efficient operation of an applications development project requires timely provision of a range of information and services by the users and client organisation; these will be outlined in the workplan and usually include: Context: access to strategies and business plans Expertise: access to users for interviews & workshops Knowledge: access to current documentation and applications Facilities: work space, physical access & network/internet access (if on client site). 19

27 16. Technical requirements Efficient project delivery during the requirements management & specification stages - usually requires consideration of access to: The Atos network (usually via the Internet) The Internet/WWW Any shared project areas (e.g. on client or Atos network or cloud-based) Development and test environments Client legacy systems. 20

28 17. Trial service This service is not available on a trial basis. 21

29 18. Glossary Definition MDM MAM UXD BYOD CYOD IUX MEAP Mobile Device Management Identity access and on-device data security Mobile Application Management Application isolation and security management User Experience and Design Understanding and designing applications fit for purpose Bring Your Own Device Personal devices used on the corporate network Choose Your Own Device A range of specified corporate devices for use by employees Inclusive User Experience (user testing lab) User testing process including usage scenario development and videoing of interactions Mobile Enterprise Application Platform A development environment that delivers cross platform mobile applications from a single tool 22

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