A New Era for the Broadband Industry: 3 Consumer Trends that will Transform the Broadband Marketplace CSG International July 2011

Size: px
Start display at page:

Download "A New Era for the Broadband Industry: 3 Consumer Trends that will Transform the Broadband Marketplace CSG International July 2011"

Transcription

1 A New Era for the Broadband Industry: 3 Consumer Trends that will Transform the Broadband Marketplace CSG International July 2011

2 A New Era for the Industry Never has there been a more exciting and tumultuous time for the broadband industry. Consumers can t get enough of high-speed data, voice, and the ever growing inventory of video content available in the marketplace today. Dramatic shifts in the way consumers use voice, video and data services are creating new opportunities for growth. In response, cable operators are launching (or preparing to launch) a myriad of services everything from WiMAX wireless data plans to TV Everywhere leveraging their broadband networks. But at every turn, competitors threaten to erode market share by luring subscribers away with new wireless quadplay offers; Over-the-Top (OTT) content and various other non-traditional service offerings. In light of these shifts, broadband operators are asking themselves some very important questions, including: What new services will continue to add value to subscribers and increase revenue? How do we attract and support new customers who may prefer a la carte purchases or prepaid options over traditional models? How do we deliver a flawless customer experience where services are delivered at the network edge and in the cloud and customer interactions are, too? How does the bundle evolve to differentiate our offering from Over the-top (OTT) content providers? What new enterprise applications will we need to support real-time services? Many factors will usher in a new era for broadband providers in North America. Let s explore how three primary consumer patterns will rapidly transform the way in which the broadband industry offers new services and supports customers and what key applications operators will need within the enterprise to succeed. Consumer Trend #1: Increased Bandwidth Consumption Will Trigger an Evolution to More Sophisticated Offers We are fervent fans of on-the-go; love to participate in social networks via mobile phone; and we want the option of starting a movie at home on the television and finishing it at the airport on our PC. These emerging consumer behaviors brought about by the influx of smartphones, tablet PCs and network based game consoles to name a few have forced network operators to squarely focus on meeting consumer bandwidth and service needs, while also trying to monetize these services. Based on growth projections for bandwidth usage in the United States, operators have a significant opportunity and challenge ahead. Cisco Systems recently estimated that the average user in the U.S. currently consumes about 12GB of bandwidth per month (equal to about DVDs). Cisco expects bandwidth usage to rise over the next few years to 15 Terabits per month the equivalent of 3,750 DVD s per user, per month. This continued increase in bandwidth consumption, coupled with every device being connected, eventually leads to a world where all networks converge over a single IP service delivery system and that shift will dramatically impact how services are ordered, delivered, and billed across all providers, including broadband. In this new era, one-size-fits-all service offerings will be a thing of the past. Consumers will come to expect plans tailored to their specific usage and preferences and pay accordingly. As a result, broadband operators will need to create a whole host of new tiered bandwidth, high speed data and content offerings to accommodate a wide variance in customer usage patterns and preferences. Imagine a world where consumers can split off a portion of their home data usage bundle to their air card. Or subscribers can pay for as little or as much bandwidth as they need or use. 2 P a g e W CSG Systems International, Inc. Confidential and Proprietary

3 In other words, how does an operator support the complexities of enterprise customer needs that want to move to a Cloud model while maintaining a competitive offering to support emerging needs with residential consumers that want video portability? Providers must be able to support new and more complicated ways of packaging, promoting and rating their services in order to deliver ARPU based on usage, bandwidth speeds and quality of service. This will require applications that can monitor, rate and charge for usage and support the consumer all in real-time. Real-time charging and policy management capabilities will play a key role in supporting operators in this new era by monitoring usage as it occurs, and triggering certain actions based on that usage. The differentiator will be how these get packaged and promoted to the end user. Further tying these to the real-time network events that take place will allow active communication to occur and support use cases like event-based promotions and new packages tied to specific usage patterns. Consumers are ready for these services do providers have the right tools to support them? Consumer Trend #2: The Proliferation of Mobile Devices Will Require a Focus on Seamless Delivery and Service Today s consumer expects a seamless experience across all of their technology devices whether they use a PC, TV, or stream content through their Xbox, smartphone or ipad. Industry trends illustrate how the growth of multi-device usage will continue to put pressure on operators to deliver a seamless experience as more consumers go mobile with their content and data plans. According to research group InStat, more than 53 million US broadband households currently view TV programs over the Internet. About 85% of these users already view online TV content on multiple devices including personal computers, TVs and mobile handsets. InStat predicts that by 2014, there will be more than 200 types of web-enabled wire line consumer electronic devices in use in the United States. When PCs and mobile devices are added in, the firm predicts that the average US consumer will own between 5-10 web-enabled devices to choose from for viewing Internet-based digital content. The expectations among consumers won t end with a seamless delivery of content and data across their multiple devices. Subscribers also will naturally expect to converge services across multiple devices as well. What better way for broadband operators to build customer loyalty than by allowing subscribers to: Use a portion of their monthly data plan on their mobile data card Offer prepaid wireless data services to complement their existing subscription Upsell consumers to tiered plans that better suit their usage and preferences Broadband operators clearly have an opportunity to upsell customers with additional services as add-ons to their existing bundle as usage across multiple mobile and broadband technologies continue to rise. The blend of prepaid and postpaid services creates a wide range of new opportunities not widely available in the U.S. market today. For example, a subscriber of wireless data services may wish to apply his daytime usage to an enterprise account, but switch to his prepaid account for personal consumption. Alternatively, a postpaid cable customer might wish to establish a prepaid balance for their kids to watch online video content or movies on-demand. That same postpaid cable customer might wish to leverage a prepaid wireless data card while travelling with his family. The main 3 P a g e W CSG Systems International, Inc. Confidential and Proprietary

4 difference here is that the prepaid balance is not tied with the monthly recurring nature of the subscription account and allows greater flexibility when tied with various service offerings. As consumers increasingly expect seamless service delivery across all of their devices, they will also expect seamless quality of service and customer support. In addition to deploying more sophisticated rating, charging and policy management technologies to support hybrid usage across multiple devices, operators also will need to support completely new forms of payment types, including prepaid. Regardless of customer type whether it be a family plan post-pay consumer or an enterprise customer real time service controls will need to be both individual and service specific. Consumer Trend #3: Consumers Want Personalized Packages and Service Gone are the days of a few packaged choices for broadband consumers. The name of the game is personalization. Customers want to pick and choose their services, bandwidth speeds, quality of service, and even how they all get delivered to their connected devices. Industry trends are forcing a new reality for cable providers: consumers favor power and choice over simplistic, unlimited plans and packages. In their current form, these plans may not be good for the operators bottom lines, either. Future growth will come from increased revenues through value-added services and building customer loyalty by giving subscribers what they want, when they want it. The industry already is seeing the introduction of tiered data plans based on bandwidth speeds, for example, as well as a la carte pricing and other innovative offerings that help combat the growing list of OTT providers. As operators develop more sophisticated plans, the next natural step is to effectively target and market those offerings to the right customer at the right time. As a result, these plans will need to further evolve to better serve the customer on a one-to-one level. Comprehensive product catalog and offer management solutions will be a critical component to directly delivering offers to the customer s end device and helping marketers more precisely identify which tiered service is best for which customer, and to upsell customers appropriately. With highly configurable product catalog and offer management systems in place, consumers might be interested in 40, 50 or even 100 new service offers a year, not counting the potentially hundreds of pricing plan options that could come out as part of other promotions and offerings. Cable providers are further empowered to deliver a more personalized approach to their customers to bolster loyalty and market share by extending affinity plans and delivering volume discounts and cross-product promotions, such as free Pay-per-view movie downloads. A key component to managing, packaging, and presenting personalized offerings to the customer is product catalog and offer management tools that are fully integrated with real-time network based systems and existing billing and customer care applications. Further tying these applications to real-time network events that take place will allow upselling to occur at the time of usage. The ability for an operator to understand what is happening with a customer in real-time, will enable the delivery of a better experience and more precise upsell opportunities. Operators can take this approach one step further by deploying a customer interaction management strategy that also personalizes and automates proactive communication with each customer as real-time events take place. 4 P a g e W CSG Systems International, Inc. Confidential and Proprietary

5 The Future of the Broadband Industry is Here Is the Industry Ready? No doubt, the broadband industry is poised for staggering growth and new revenue opportunities. The convergence of networks, devices, and consumers make the need for new applications to support these marketplace trends imperative for broadband operators to compete and win. A real-time rating, charging and policy management framework is a critical step towards the ability to launch these services. Equally important is the ability to support convergent billing models across all customer types, and the need for robust product catalog and offer management tools to enable dynamic pricing and bundling. The debut of real-time services and the changes that are coming with the personalized services and delivery that consumers expect will change the way in which broadband providers interact with their customers. About CSG International CSG Systems International, Inc. (NASDAQ: CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile and next-generation networks such as AT&T, Comcast, DISH Network, France Telecom, MasterCard, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo and Verizon. With over 25 years of experience and expertise in voice, video, data and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at Infrastructure investments needn t be extensive, and implementations needn t be time-consuming or disruptive in order for broadband providers to initiate this next generation of services. To be sure, the debut of real-time services and the changes that are coming with the personalized services and delivery that consumers expect will change the way in which broadband providers interact with their customers. But with change comes significant reward, and the opportunity to take part in an exciting new era in the industry. 5 P a g e W CSG Systems International, Inc. Confidential and Proprietary

White Paper Closing the Mobile Data Revenue Gap

White Paper Closing the Mobile Data Revenue Gap White Paper Closing the Mobile Data Revenue Gap Copyright Openet Telecom, 2009 Copyright OPENET Telecom, 2010 2 Closing the Mobile Data Revenue Gap The demand for mobile data is exploding, presenting operators

More information

Research Report Charging and Billing for the Digital Economy

Research Report Charging and Billing for the Digital Economy Research Report Charging and Billing for the Digital Economy Copyright Openet Telecom, 2013 Index Introduction 3 1. The Future for Traditional Billing and Charging 4 2. Innovating and Accelerating Time

More information

FIBER-TO-THE-HOME: NORTH AMERICAN MARKET UPDATE FOR THE FTTH COUNCIL by RVA Market Research & Consulting

FIBER-TO-THE-HOME: NORTH AMERICAN MARKET UPDATE FOR THE FTTH COUNCIL by RVA Market Research & Consulting WHY OUR INFRASTRUCTURE, WHY FTTH? What is Fiber to the Home? Fiber to the home (FTTH) is the delivery of a communications signal over optical fiber from the operator s switching equipment all the way to

More information

ServAssure Edge Visibility

ServAssure Edge Visibility ServAssure Edge Visibility PRODUCT OVERVIEW: ARRIS ServAssure Edge Visibility allows service providers to expand broadband service revenues while reducing operational and support costs through automated

More information

CSG PRODUCTS & SOLUTIONS

CSG PRODUCTS & SOLUTIONS CSG PRODUCTS & SOLUTIONS Sean Brown SVP of Product Management CSG Systems Analyst Day 2011 CSG ANALYST DAY AGENDA Market Trends Offerings CSG Solution Themes Delivery Model Tying it Together Global Agility

More information

Prepaid Charging Is Graduating to a Starring Role in Interactive Services

Prepaid Charging Is Graduating to a Starring Role in Interactive Services TELCORDIA IS NOW PART OF ERICSSON SINCE JANUARY 2012 white paper Prepaid Charging Is Graduating to a Starring Role in Interactive Abstract Prepaid charging was a great innovation with relatively humble

More information

Alcatel-Lucent Multiscreen Video Platform RELEASE 2.2

Alcatel-Lucent Multiscreen Video Platform RELEASE 2.2 Alcatel-Lucent Multiscreen Video Platform RELEASE 2.2 Enrich the user experience and build more valuable customer relationships by delivering personal, seamless and social multiscreen video services Embrace

More information

How Cloud Service Providers Can Effectively Monetize and Deliver the Ultimate Cloud Offering

How Cloud Service Providers Can Effectively Monetize and Deliver the Ultimate Cloud Offering How Cloud Service Providers Can Effectively Monetize and Deliver the Ultimate Cloud Offering Revenue Management for on-demand access to any service or resource in any volume By Raman Abrol, SVP and MD,

More information

Video Analytics. Extracting Value from Video Data

Video Analytics. Extracting Value from Video Data Video Analytics Extracting Value from Video Data By Sam Kornstein, Rishi Modha and David Huang Evolving viewer consumption preferences, driven by new devices and services, have led to a shift in content

More information

A Vision for the Future of TEM

A Vision for the Future of TEM A Vision for the Future of TEM Table of Contents The Current State of the TEM Market...3 TEM Origins...3 Why TEM?...3 TEM Emerges in 2002...4 What is TEM?...4 TEM Adapts to Meet Client Needs...5 A Vision

More information

Emerging economies expected to drive demand TeleFocus, August 16, 2010

Emerging economies expected to drive demand TeleFocus, August 16, 2010 Driven primarily by technology advancements and the increasing use of data-intensive applications, global broadband subscriptions have witnessed strong growth both in the wireless and wireline broadband

More information

MONETIZING THE MOBILE APP. A Light Reading Webinar Sponsored by

MONETIZING THE MOBILE APP. A Light Reading Webinar Sponsored by MONETIZING THE MOBILE APP A Light Reading Webinar Sponsored by TODAY S PRESENTERS ANDY GRAY Moderator Heavy Reading CASSIDY SHIELD Head of Global Marketing Content, Cloud, Communications 2 AGENDA 1. Service

More information

European Mobile Market: Beyond Price-based Strategies. Laura Allen Phillips, Research Analyst, Parks Associates

European Mobile Market: Beyond Price-based Strategies. Laura Allen Phillips, Research Analyst, Parks Associates European Mobile Market: Beyond Price-based Strategies Laura Allen Phillips, Research Analyst, Parks Associates A Paradigm Shift Italy The European Mobile Industry European Mobile Market: Beyond Price-based

More information

MARKETMIX FOR MEDIA. Taking your business over-the-top to deliver personalized and engaging direct-to-consumer experiences.

MARKETMIX FOR MEDIA. Taking your business over-the-top to deliver personalized and engaging direct-to-consumer experiences. MARKETMIX FOR MEDIA Taking your business over-the-top to deliver personalized and engaging direct-to-consumer experiences for Media Solution Benefits Fast Cost Effective Scalable MARKETMIX FOR MEDIA MarketMix

More information

Accenture Video Solution attracts more than 1 million users for Italy s leading broadcaster s Premium Play OTT-TV service

Accenture Video Solution attracts more than 1 million users for Italy s leading broadcaster s Premium Play OTT-TV service Accenture helps Mediaset launch Premium Play a groundbreaking, multi-device, Over-the-Top TV service and maintain high performance with ongoing innovative offerings Accenture Video Solution attracts more

More information

Multi-Screen Video: A Requirement in Today s Digital World

Multi-Screen Video: A Requirement in Today s Digital World WhitePaper Multi-Screen Video: A Requirement in Today s Digital World Part 1: Today s Digital Content Value Chain and Its Opportunities video. personal. everywhere. White Paper In today s continually evolving

More information

www.wipro.com CONNECTED HOMES Enabling Anytime, Anywhere Media Alan Young Manoj Barara

www.wipro.com CONNECTED HOMES Enabling Anytime, Anywhere Media Alan Young Manoj Barara www.wipro.com CONNECTED HOMES Enabling Anytime, Anywhere Media Alan Young Manoj Barara Table of Contents 1. Introduction... 03 2. The Current Home Entertainment Landscape... 03 3. The Connected Home Entertainment

More information

The Future of Prepaid Wireless

The Future of Prepaid Wireless The Future of Prepaid Wireless A Research Report January, 2011 1 Agenda > Prepaid market snapshot > The future of prepaid wireless Research report highlights and key findings > Amdocs Prepaid offering

More information

The Usage Economy Building the Bottom Line with Usage Rating

The Usage Economy Building the Bottom Line with Usage Rating The Usage Economy Building the Bottom Line with Usage Rating Overview Today s service provider marketplace is complex, and grows more convoluted every day. Twenty years ago, different service providers

More information

PAY TV MONETIZATION IN THE AGE OF OTT. enabled by. www.infonova.com

PAY TV MONETIZATION IN THE AGE OF OTT. enabled by. www.infonova.com PAY TV MONETIZATION IN THE AGE OF OTT enabled by www.infonova.com MONETIZING THE OTT AGE Pay TV has entered the multi-device over-the-top (OTT) era on a global basis. People still consume video in traditional

More information

EUROPE ERICSSON MOBILITY REPORT

EUROPE ERICSSON MOBILITY REPORT EUROPE ERICSSON MOBILITY REPORT NOVEMBER 2015 Market Overview Key figures: Europe 2015 2021 CAGR 2015 2021 Mobile subscriptions (million) 1,140 1,250 1% Smartphone subscriptions (million) 550 880 10% Data

More information

Telenor Sweden s focus areas. Monetise on mobile data Strengthen fixed 3 play position Continue operational excellence improvement.

Telenor Sweden s focus areas. Monetise on mobile data Strengthen fixed 3 play position Continue operational excellence improvement. Telenor Sweden Lars Åke Norling, CEO Telenor Sweden s focus areas Monetise on mobile data Strengthen fixed 3 play position Continue operational excellence improvement 1 Solid market positions in both mobile

More information

Communication Trends. Highlights from the 2009 Nielsen Convergence Audit

Communication Trends. Highlights from the 2009 Nielsen Convergence Audit Communication Trends Highlights from the 2009 Nielsen Convergence Audit Introduction VOD, DVR, VoIP, FiOS you may need a dictionary to decipher the acronyms of some of the latest technology advances that

More information

CONSUMERLAB CONNECTED LIFESTYLES. An analysis of evolving consumer needs

CONSUMERLAB CONNECTED LIFESTYLES. An analysis of evolving consumer needs CONSUMERLAB CONNECTED LIFESTYLES An analysis of evolving consumer needs An Ericsson Consumer Insight Summary Report January 2014 Contents INTRODUCTION AND KEY FINDINGS 3 THREE MARKETS, THREE REALITIES

More information

Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers

Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers White paper Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers Service management solutions enable service providers to manage service

More information

How much intelligence will you pack into your LTE network? Sridhar Saranathan, Principal Consultant, Wipro Ltd.,

How much intelligence will you pack into your LTE network?  Sridhar Saranathan, Principal Consultant, Wipro Ltd., How much intelligence will you pack into your LTE network? www.wipro.com Sridhar Saranathan, Principal Consultant, Wipro Ltd., Table of Contents Introduction: Dumb Networks Are History... 03 Intelligent

More information

Connected Life Market Watch

Connected Life Market Watch Connected Life Market Watch Implications of Online Video on Pay-TV Services Cisco Internet Business Solutions Group September 2010 Internet Business Solutions Group 1 Executive Summary Online video: supplemental

More information

Alexander Nikov. 11. Online Content and Media. Information Wants to Be Expensive Class Discussion. Outline

Alexander Nikov. 11. Online Content and Media. Information Wants to Be Expensive Class Discussion. Outline INFO 3435 Teaching Objectives 11. Online Content and Media Alexander Nikov Identify the major trends in the consumption of media and online content. Discuss the concept of media convergence and the challenges

More information

2010 Forrester Research, Inc. Reproduction Prohibited

2010 Forrester Research, Inc. Reproduction Prohibited 1 Net Neutrality Competition Issues A consumer & Internet view Ian Fogg Principal Analyst Forrester October 6, 2010 2 2010 Forrester Research, Inc. Reproduction 2009 Prohibited Forrester Research, Inc.

More information

connecting lives connecting worlds

connecting lives connecting worlds adbglobal.com connecting lives connecting worlds personal TV Solution briefing Personal TV Solution Briefing Personal TV is an innovative and feature rich endto-end solution that enables operators and

More information

Subscription Business 2.0

Subscription Business 2.0 WHITE PAPER Subscription Business 2.0 Is your business ready for it? GET IN TOUCH (844) 4OB-SOFT sales@onebillsoftware.com 2015 OneBill www.onebillsoftware.com 1 What is a Subscription 2.0 Billing Platform?

More information

ARE YOU READY. to unveil your next-generation services?

ARE YOU READY. to unveil your next-generation services? ARE YOU READY to unveil your next-generation services? Give your subscribers WHAT THEY WANT ( ) Subscribers want more. More services, more control, more flexibility. At Redknee, we help operators maximize

More information

EVOLUTION TO SCALABLE, MULTISERVICE CORE AND EDGE NETWORKS FOR CABLE MSOS STRATEGIC WHITE PAPER

EVOLUTION TO SCALABLE, MULTISERVICE CORE AND EDGE NETWORKS FOR CABLE MSOS STRATEGIC WHITE PAPER EVOLUTION TO SCALABLE, MULTISERVICE CORE AND EDGE NETWORKS FOR CABLE MSOS STRATEGIC WHITE PAPER It s no exaggeration to say the multiple-system operator (MSO) industry has undergone a radical transformation

More information

France Telecom Orange investor day conquests 2015

France Telecom Orange investor day conquests 2015 France Telecom Orange investor day conquests 2015 France Delphine Ernotte Senior Executive Vice-President, France May 31 st, 2011 1 investor day Conquests 2015 cautionary statement This presentation contains

More information

Introducing the. Logicalis Communication and Collaboration Transformation Journey. Extend and Enhance Your Ability to Collaborate

Introducing the. Logicalis Communication and Collaboration Transformation Journey. Extend and Enhance Your Ability to Collaborate Introducing the Logicalis Communication and Collaboration Transformation Journey The business world isn t just changing it s accelerating. Things are moving faster than ever before on an unprecedented

More information

OTT, COMPETING OR COLLABORATING OTT ON INDONESIA TELECOMMUNICATION BUSINESS

OTT, COMPETING OR COLLABORATING OTT ON INDONESIA TELECOMMUNICATION BUSINESS OTT, COMPETING OR COLLABORATING OTT ON INDONESIA TELECOMMUNICATION BUSINESS Guillaume Mascot December 5 th, 2013 INDUSTRY TRENDS FAST GROWING MARKETS +30% +32% +346% FIXED BROADBAND CONNECTIONS 532 Million

More information

azuki systems is now part of ericsson since february 2014 Real-Time Multi-Screen Entitlement A NEW PARADIGM FOR SERVICE PROVIDERS WHITE PAPER

azuki systems is now part of ericsson since february 2014 Real-Time Multi-Screen Entitlement A NEW PARADIGM FOR SERVICE PROVIDERS WHITE PAPER azuki systems is now part of ericsson since february 2014 Real-Time Multi-Screen Entitlement A NEW PARADIGM FOR SERVICE PROVIDERS WHITE PAPER Controlling and Monetizing New Content Access and Authorization

More information

Revenue Enhancement and Churn Prevention

Revenue Enhancement and Churn Prevention Revenue Enhancement and Churn Prevention for Telecom Service Providers A Telecom Event Analytics Framework to Enhance Customer Experience and Identify New Revenue Streams www.wipro.com Anindito De Senior

More information

UK : implementing Convergence

UK : implementing Convergence UK : implementing Convergence Bernard Ghillebaert Executive VP, Orange UK agenda 1 2 3 market background our strategy in mobile and broadband summary and outlook 2 the UK telecoms market : one of the most

More information

North American Broadband Market Update

North American Broadband Market Update Synopsis This report highlights current broadband market conditions, analyzes significant events impacting future development, addresses the outlook for fiber and other alternative access methods, examines

More information

WHITE PAPER. Centrally Monitoring Set-tops and Implementing Whole-Home Video Assurance

WHITE PAPER. Centrally Monitoring Set-tops and Implementing Whole-Home Video Assurance WHITE PAPER Centrally Monitoring Set-tops and Implementing Whole-Home Video Assurance Contents Introduction...3 The Need for Home Network Visibility for Managing Video Services...3 Video Service Assurance:

More information

Accenture leverages Accenture Video Solution to help KPN be Over-the-Top in the Dutch TV market in record time

Accenture leverages Accenture Video Solution to help KPN be Over-the-Top in the Dutch TV market in record time Accenture leverages Accenture Video Solution to help KPN be Over-the-Top in the Dutch TV market in record time 1 About KPN KPN is a leading information and telecommunications provider in the Netherlands,

More information

AT&T Digital Life. Home Security and Automation Service. Overview. Service Innovation EXECUTIVE SUMMARY

AT&T Digital Life. Home Security and Automation Service. Overview. Service Innovation EXECUTIVE SUMMARY Customer Case Study AT&T Digital Life Home Security and Automation Service EXECUTIVE SUMMARY COMPANY OVERVIEW AT&T is the largest telecom services provider in the world and has a wide range of offerings,

More information

Oracle Buys Acme Packet

Oracle Buys Acme Packet Oracle Buys Acme Packet Adds Session Border Control Technology to Oracle s Leading Communications Industry Offering to Speed the Deployment of All-IP Networks March 28, 2013 February xx 2013 1 Copyright

More information

ENABLING TUNER TECHNOLOGY FOR ALL-DIGITAL CABLE TV NETWORKS

ENABLING TUNER TECHNOLOGY FOR ALL-DIGITAL CABLE TV NETWORKS ENABLING TUNER TECHNOLOGY FOR ALL-DIGITAL CABLE TV NETWORKS By Cliff Anderson, Cable Marketing Manager, Microtune, Inc. Page 1 ENABLING TUNER TECHNOLOGY FOR ALL-DIGITAL CABLE TV NETWORKS By Cliff Anderson,

More information

Mobile Broadband, DSL, & International Bandwidth Prices

Mobile Broadband, DSL, & International Bandwidth Prices Mobile Broadband, DSL, & International Bandwidth Prices Market and Competition Unit TELECOMMUNICATIONS REGULATORY AUTHORITY (TRA), LEBANON November 2011 Table of Contents I. Mobile Broadband Pricing in

More information

Wireless/Mobile Devices and Applications: Solutions and Market Opportunities

Wireless/Mobile Devices and Applications: Solutions and Market Opportunities Brochure More information from http://www.researchandmarkets.com/reports/2775084/ Wireless/Mobile Devices and Applications: Solutions and Market Opportunities Description: Wireless/Mobile Devices and Applications:

More information

NEULION INVESTOR PRESENTATION

NEULION INVESTOR PRESENTATION MARCH 2014 NEULION INVESTOR PRESENTATION Powering the global transformation to Interactive TV anywhere FORWARD-LOOKING STATEMENTS Certain statements herein are forward-looking statements and represent

More information

Enabling Standard IoT: Future-proofing device communications

Enabling Standard IoT: Future-proofing device communications Enabling Standard IoT: Future-proofing device communications The UPnP Standard: enabling the Internet of Things Page 1 Taking IP interconnectivity to the next level with UPnP+ Data centres, telecom, cable

More information

The role of Digital Rights Management in content delivery Summary Introduction Background Increasing role of DRM in media and entertainment

The role of Digital Rights Management in content delivery Summary Introduction Background Increasing role of DRM in media and entertainment EXECUTIVE SUMMARY and market context The role of Digital Rights Management in content delivery Video Content Delivery Music Content Delivery Video Gaming Delivery ebooks Delivery The Future of Content

More information

MILLENNIALS & ENTERTAINMENT Final Report // March 2014

MILLENNIALS & ENTERTAINMENT Final Report // March 2014 MILLENNIALS & ENTERTAINMENT Final Report // March 2014 CONTENTS 3 EXECUTIVE SUMMARY 10 TOP FINDINGS 15 FINDINGS DETAIL The Social In Social Media 19 FINDINGS DETAIL Entertainment, My Way 26 38 43 FINDINGS

More information

NOS Case Study. Operational Challenges SIGMA ENABLES NOS MULTIMEDIA TO DELIVER TRUE ALL-PLAY OFFERINGS ABOUT NOS

NOS Case Study. Operational Challenges SIGMA ENABLES NOS MULTIMEDIA TO DELIVER TRUE ALL-PLAY OFFERINGS ABOUT NOS CASE STUDY NOS Case Study ABOUT NOS NOS Multimedia, based in Oeiras, Portugal, is a true allplay provider. With more than 1.6 million subscribers, NOS offers analog and digital cable TV; IPTV over ADSL

More information

Capitalizing on The Internet of Things

Capitalizing on The Internet of Things Capitalizing on The Internet of Things March 2016 Capitalizing on The Internet of Things Table of Contents Executive summary... 2 Transforming from a product business into a service business... 2 The core

More information

Managing Complex Partnerships for Optimum Revenue Growth

Managing Complex Partnerships for Optimum Revenue Growth Managing Complex Partnerships for Optimum Revenue Growth The Growing Importance of Partnerships > > The telecom value chain is rapidly changing. What was once a simple voice call has evolved into a complex

More information

We Deliver the Future of Television The benefits of off-the-shelf hardware and virtualization for OTT video delivery

We Deliver the Future of Television The benefits of off-the-shelf hardware and virtualization for OTT video delivery We Deliver the Future of Television The benefits of off-the-shelf hardware and virtualization for OTT video delivery istockphoto.com Introduction Over the last few years, the television world has gone

More information

THE CABLE OPERATOR S GUIDE TO MIGRATING FROM QAM TO IPTV

THE CABLE OPERATOR S GUIDE TO MIGRATING FROM QAM TO IPTV THE CABLE OPERATOR S GUIDE TO MIGRATING FROM QAM TO IPTV TECHNICAL ISSUES, BUSINESS CONCERNS AND MIGRATION STRATEGIES TO ADDRESS IN YOUR IPTV TRANSITION PLAN Market-Driven Transition The cable TV business

More information

How telecoms can adjust to the reality of the digital era

How telecoms can adjust to the reality of the digital era How telecoms can adjust to the reality of the digital era Standardizing data, applications & processes In order to find new streams of revenue and maintain their current customer base, communication service

More information

Alcatel-Lucent 9360 Small Cell Solution for the Home. Delivering big gains all around

Alcatel-Lucent 9360 Small Cell Solution for the Home. Delivering big gains all around Alcatel-Lucent 9360 Small Cell Solution for the Home Delivering big gains all around The Alcatel-Lucent 9360 Small Cell solution for the home (9360 SCH) cost-effectively extends W-CDMA capacity and coverage

More information

Cisco Quantum Policy Suite for BNG

Cisco Quantum Policy Suite for BNG Data Sheet Cisco Quantum Policy Suite for BNG Solution Overview The Cisco Quantum Policy Suite is a carrier-grade policy, charging, and subscriber data management software solution that enables service

More information

Communications. Convergence, Technology, and National Outlook. NCGA Revenue Laws Study Committee December 12, 2005

Communications. Convergence, Technology, and National Outlook. NCGA Revenue Laws Study Committee December 12, 2005 Communications Convergence, Technology, and National Outlook NCGA Revenue Laws Study Committee December 12, 2005 Overview Part I: Communications Convergence New Technologies & Internet-based Services Part

More information

US WIRELESS & WIRELINE VOICE: THREATS AND OPPORTUNITIES

US WIRELESS & WIRELINE VOICE: THREATS AND OPPORTUNITIES US WIRELESS & WIRELINE VOICE: THREATS AND OPPORTUNITIES 2013-2018 FEBRUARY 2014 PO Box 34 Mountain Lakes, New Jersey 07046 USA 973-541-9600 phone reports@insight-corp.com http://www.insight-corp.com What

More information

Mediaset launches first OTT-TV offering on gaming console in Italy with Accenture

Mediaset launches first OTT-TV offering on gaming console in Italy with Accenture Mediaset launches first OTT-TV offering on gaming console in Italy with Accenture Delivering high performance by increasing addressable market with an innovative application for Microsoft Xbox 360, featuring

More information

Rogers Cable. Highly clustered & upgraded cable systems

Rogers Cable. Highly clustered & upgraded cable systems Rogers Cable Rogers Cable A leading Canadian cable provider: ~30% national share, 58% basic TV penetration & 5.2M cable service units ~91% of subscribers in 3 fibre-linked Ontario clusters (~66% in Toronto)

More information

The Business of Bundled Services: Consumers, Models, and Uptake

The Business of Bundled Services: Consumers, Models, and Uptake Synopsis The Business of Bundled : Consumers, Models and Uptake analyzes the changing dynamics of the bundled services market. The report offers insight into ideal service mixes, customer groups, and emerging

More information

Telco Multi-Play and Content Strategies

Telco Multi-Play and Content Strategies THOUGHT LEADERSHIP Telco Multi-Play and Content Strategies APR 2016 Declan Lonergan, VP, Research As telecom operators extend their convergence strategies and launch multi-play landline/mobile/tv services,

More information

Singapore Consumer SingTel Investor Day 3 June 2014

Singapore Consumer SingTel Investor Day 3 June 2014 GROUP CONSUMER Singapore Consumer SingTel Investor Day 3 June 2014 Yuen Kuan Moon CEO, Singapore Consumer Disclaimer: This material that follows is a presentation of general background information about

More information

Broadband Market Updates: Beyond Bandwidth

Broadband Market Updates: Beyond Bandwidth Synopsis DSL vs. Cable: New Subscribers and ARPU This report analyzes recent market trends and significant events impacting future developments in the broadband market. It also addresses the outlook for

More information

The Quad-Play Balancing Act

The Quad-Play Balancing Act Understanding the Business Model By Michael Dargue and Jennifer Lin Service providers continue to invest heavily to build quad-play bundles, many with high hopes for lower churn and better margins. The

More information

Evolution of Telecoms Services in Europe. Marta Muñoz Méndez-Villamil Research Director, EMEA Telecommunications

Evolution of Telecoms Services in Europe. Marta Muñoz Méndez-Villamil Research Director, EMEA Telecommunications Evolution of Telecoms Services in Europe Marta Muñoz Méndez-Villamil Research Director, EMEA Telecommunications Agenda Global ICT trends European telecom market realities Evolution of the consumer Helping

More information

LATIN AMERICA AND THE CARIBBEAN ERICSSON MOBILITY REPORT APPENDIX NOVEMBER

LATIN AMERICA AND THE CARIBBEAN ERICSSON MOBILITY REPORT APPENDIX NOVEMBER LATIN AMERICA AND THE CARIBBEAN ERICSSON MOBILITY REPORT APPENDIX NOVEMBER MARKET OVERVIEW Key figures: Latin America and the Caribbean M Mobile subscriptions (million) Smartphone subscriptions (million)

More information

CANACCORD GENUITY 33RD ANNUAL GROWTH CONFERENCE

CANACCORD GENUITY 33RD ANNUAL GROWTH CONFERENCE CANACCORD GENUITY 33RD ANNUAL GROWTH CONFERENCE Leading Enabler and Provider of Live and On- Demand Content to Internet-Connected Devices NEULION A GLOBAL DIGITAL LEADER NeuLion specializes in digital

More information

DIGITALSMITHS WHITE PAPER THE WAR BETWEEN OTT AND PAY-TV. Best Practices for Pay-TV Providers to Win The War Through Personalized Experiences

DIGITALSMITHS WHITE PAPER THE WAR BETWEEN OTT AND PAY-TV. Best Practices for Pay-TV Providers to Win The War Through Personalized Experiences DIGITALSMITHS WHITE PAPER THE WAR BETWEEN OTT AND PAY-TV Best Practices for Pay-TV Providers to Win The War Through Personalized Experiences Introduction The video industry continues to see a shift in

More information

Delivering Managed Services Using Next Generation Branch Architectures

Delivering Managed Services Using Next Generation Branch Architectures Delivering Managed Services Using Next Generation Branch Architectures By: Lee Doyle, Principal Analyst at Doyle Research Sponsored by Versa Networks Executive Summary Network architectures for the WAN

More information

Research Notes. Leichtman Research Group, Inc. Life Cycle Differences. 2Q 2014 Actionable Research on the Broadband, Media & Entertainment Industries

Research Notes. Leichtman Research Group, Inc. Life Cycle Differences. 2Q 2014 Actionable Research on the Broadband, Media & Entertainment Industries Leichtman Research Group, Inc. Research Notes 2Q 2014 Actionable Research on the Broadband, Media & Entertainment Industries In this issue: Life Cycle Differences Life Cycle Differences A 49% of U.S. Households

More information

MSP Relevance. MSP Relevance. the Era of Cloud Computing. the Era of Cloud Computing. Brought to You By: A Channel Company White White Paper Paper

MSP Relevance. MSP Relevance. the Era of Cloud Computing. the Era of Cloud Computing. Brought to You By: A Channel Company White White Paper Paper A Channel Company White White Paper Paper MSP Relevance MSP Relevance How How MSPs MSPs Can Can Stay Stay Relevant Relevant in in the Era of Cloud Computing the Era of Cloud Computing Brought to You By:

More information

TV in Telekom Austria Group. Capital Market Day 2013, 15 January 2013

TV in Telekom Austria Group. Capital Market Day 2013, 15 January 2013 TV in Telekom Austria Group, 15 January 2013 Introduction In addition to traditional TV offerings, technology opens new possibilities in TV area Trend of increasing TV and bundle subscribers within Telekom

More information

SOLUTION paper. Motorola Total Network Care Using expert professional services to help good networks become great networks

SOLUTION paper. Motorola Total Network Care Using expert professional services to help good networks become great networks SOLUTION paper Motorola Total Network Care Using expert professional services to help good networks become great networks Introduction Broadband wireless networks aren t about the network or the service

More information

SingTel Investor Day: Singapore Business

SingTel Investor Day: Singapore Business SingTel Investor Day: Singapore Business 11 July 2011 Quah Kung Yang CFO(Singapore) FY11 Singapore results recap Recap FY11: strong operating revenue growth FY10/11 mio TV Operating Revenue IT & Engineering

More information

THE SHERATON DALLAS HOTEL OFFERS GUESTS TEXAS-SIZE BANDWIDTH

THE SHERATON DALLAS HOTEL OFFERS GUESTS TEXAS-SIZE BANDWIDTH THE HOTEL OFFERS GUESTS TEXAS-SIZE BANDWIDTH MOTOROLA WIRELESS SOLUTIONS A Motorola wireless system helps the Sheraton Dallas improve guest satisfaction by providing faster and more reliable wireless internet

More information

Presentation on IPTV and Mobile TV

Presentation on IPTV and Mobile TV Presentation on IPTV and Mobile TV IPTV India Forum 1 Vision Statement The IPTV India Forum has been set up to enhance, expand and communicate Broad band s true potential for value addition, so that common

More information

Global Forecast Highlights

Global Forecast Highlights Global Internet Users: % of Population Devices and Connections per Capita 40% 52% 2.2 3.4 2015 2020 2015 2020 Average Speeds Average Traffic per Capita per Month 24.7 Mbps 47.7 Mbps 9.9 GB 25.1 GB 2015

More information

Whitepaper: Convergence Starts with Your Subscribers

Whitepaper: Convergence Starts with Your Subscribers About Blueslice Blueslice Networks is the leading provider of multi-profile subscriber management solutions for the Mobile, VoIP, FMC, and M2M markets. Blueslice solutions allow mobile service providers

More information

The Connected Consumer Survey 2013: fixed broadband retention and upsell

The Connected Consumer Survey 2013: fixed broadband retention and upsell Research Report The Connected Consumer Survey 2013: fixed broadband retention and upsell June 2013 Martin Scott 2 Contents Slide no. 5. Executive summary 6. About this report 7. 65 80% of respondents who

More information

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs > > Summary In an increasingly saturated and competitive market, telecom operators face huge challenges

More information

The New Frontier: DRM, Consumer Choice and New Business Models. Dean Marks

The New Frontier: DRM, Consumer Choice and New Business Models. Dean Marks The New Frontier: DRM, Consumer Choice and New Business Models x Dean Marks Select one: Why DRM? Digital rights management allows for secure differentiation between offerings that consumers might choose

More information

Experience Innovation

Experience Innovation Customer Case Study Comcast XFINITY Home Executive Summary EXECUTIVE SUMMARY COMPANY PROFILE Comcast Cable is one of the nation s largest video, high-speed Internet and phone providers to residential and

More information

The Opportunity for White-labeled IPTV & OTT TV for MNOs, MSOs and ISPs. Date: 19 January 2014

The Opportunity for White-labeled IPTV & OTT TV for MNOs, MSOs and ISPs. Date: 19 January 2014 The Opportunity for White-labeled IPTV & OTT TV for MNOs, MSOs and ISPs Date: 19 January 2014 0 Leader in Technology and Competition 7M population, multi-lingual, mainly Chinese speaking 3.8 million Telephone

More information

Service GEMS Collection of innovative services

Service GEMS Collection of innovative services Service GEMS Collection of innovative services Special focus on VoIP services September 2010 Renato Bueno Strategic Marketing 1 Nokia Siemens Networks Voz Telecom offers a flat rate plan to its enterprise

More information

Sky Deutschland Casestudy

Sky Deutschland Casestudy Sky Deutschland Casestudy Sky Deutschland casestudy overview Sky Deutschland AG is the leading pay TV company in Germany and Austria, with more than three million subscribers. Sky offers over 70 channels

More information

Mobile Marketing: Key Trends

Mobile Marketing: Key Trends The Mobile Media Authority The Mobile Market Authority Mobile Marketing: Key Trends The Mobile Media Authority Trusted intelligence for a mobile world Evan Neufeld VP + Sr. Analyst M:Metrics, Inc 2007

More information

Capturing Telecom Market Share: Cable Companies Play to Win

Capturing Telecom Market Share: Cable Companies Play to Win Capturing Telecom Market Share: Cable Companies Play to Win New Paradigm Resources Group, Inc. 30 S. Michigan, Suite 700 Chicago, IL 60603 (312) 980-7848 www.nprg.com New Paradigm Changing Resources Landscape

More information

Yield Optimization. Increased revenue improved user experience

Yield Optimization. Increased revenue improved user experience Yield Optimization Increased revenue improved user experience INTRODUCTION User experience is central to operator success. Satisfied subscribers are more loyal an essential consideration in competitive

More information

France Telecom Orange investor day conquests 2015

France Telecom Orange investor day conquests 2015 France Telecom Orange investor day conquests 2015 innovation Jean-Paul Cottet Senior Executive Vice-President Marketing & Innovation May 31 st, 2011 cautionary statement This presentation contains forward-looking

More information

Broadband TV: Bridging the Gap Between OTT and IPTV. presented by

Broadband TV: Bridging the Gap Between OTT and IPTV. presented by Broadband TV: Bridging the Gap Between OTT and IPTV presented by Broadband TV: Bridging the Gap Between OTT and IPTV Andrew Morton VP of Broadband TV (May 2013) Entone Company Snapshot Background: Formed

More information

White Paper. Real-time network analytics can enable faster, more informed business decisions. Patrick Kelly, Research Director

White Paper. Real-time network analytics can enable faster, more informed business decisions. Patrick Kelly, Research Director . White Paper Real-time network analytics can enable faster, more informed business decisions July 2013 Patrick Kelly, Research Director Real-time network analytics can enable faster, more informed business

More information

HOW TO GET A GREAT TV DEAL 6 WAYS TO EXTEND YOUR WIFI

HOW TO GET A GREAT TV DEAL 6 WAYS TO EXTEND YOUR WIFI PackagesCompared www.packagescompared.net FREE INDEPENDENT ADVICE SPRING EDITION PackagesCompared HOW TO GET A GREAT TV DEAL 6 WAYS TO EXTEND YOUR WIFI WHERE WOULD WE BE WITHOUT TELEVISION? WHERE WOULD

More information

Network Policy as a Service

Network Policy as a Service Network Policy as a Service The surge of data traffic, largely driven by Over-the-Top (OTT) providers, has put the Communications Service Providers (CSPs) in an unenviable position of needing to spend

More information

Service Innovation through Smart Networks

Service Innovation through Smart Networks 1/287 01-FGB 101 0003 Rev A 1 Introduction A period of extraordinary revolution has started. New user behaviors, emerging technologies and an increasingly connected world are changing the way we lead our

More information

Mobile Payments: The Market for Travelers, Unbanked, and No/Low Credit Users

Mobile Payments: The Market for Travelers, Unbanked, and No/Low Credit Users Table of Contents: This report package includes the following reports: Market Opportunity: Social + LTE + Commerce Wi-Fi Direct: Market View of Product Categories, Products, and Vendors Strategic Alliances

More information

Research Notes. Leichtman Research Group, Inc. Back to School. Did you know?

Research Notes. Leichtman Research Group, Inc. Back to School. Did you know? Leichtman Research Group, Inc. Research Notes 3Q 2014 Actionable Research on the Broadband, Media & Entertainment Industries In this issue: Back to School Back to School E More Than Five of Every Six TV

More information