Crime Bureau Investigator Role Profile

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1 Crime Bureau Investigator Role Profile Grade: Scale 3-5 Role Code: W Reports to: Crime Bureau Team Leader Location: Communications Division Responsible for: No subordinate staff Special requirements The post holder will be expected to work unsocial hours. This may include a full shift system covering 24 hours, 365 days per year. The shift patterns may occasionally have to be varied to meet operational requirements. Desirable: Previous experience in a contact centre, emergency service or customer service environment Experience of a target driven customer service environment (or relevant qualifications or experience that evidence that the post holder has the ability to perform the role.) This post is deemed to be a designated post and the postholder will be subject to management vetting as per policy P70/06. Vetting clearance is a pre-requisite of employment in designated posts and the postholder will be subject to a vetting assessment every 12 months. National security vetting clearances are reviews every 5 years. Main Purpose of the role To receive the report of crimes from the public and Police Officers; complete reports accurately. Ensure compliance with NCRS standards. Where necessary amend errors identified during the quality control process. To answer enquiries about reported crimes and commence preliminary investigations. Conduct office based and telephone investigation into reported crime. Ensuring that the crime is recorded in accordance with current Force policy. Main responsibilities/accountabilities The following indicates the main responsibilities and accountabilities for the role. You will be expected to undertake those appropriate to local structure and requirements. You may also be required to undertake other reasonable duties commensurate with your grade.

2 Evaluate urgency of call and priorities according to grading policy. Ensure dissemination of information to the correct investigating district. Assess the vulnerability of a member of the public and where necessary trigger dispatch or attendance of police resources. Provide help, advice and reassurance to victims ensuring that their needs are properly assessed and represented. Through effective questioning identify the existence of physical and forensic evidence and/or potential witnesses and trigger the attendance of police resources as necessary. Through flexible and committed team work ensure the provision of an efficient and high quality customer focused service to both internal and external customers. To deal empathically with callers to the Force to obtain the required information to enable the effective prioritisation of calls and actions. Promote effective communication maximising the contribution of individuals and teams to enable Force objectives to be met. Maintain a working knowledge of all relevant IT systems including PNC, Crime System, STORM, Intelligence etc. Maintain an up-to-date knowledge of NCRS, Force orders, standards, policies and legislation impacting the role. Core responsibilities INVESTIGATION ADMINISTRATIVE SUPPORT The role holder should effectively deliver these key requirements 1 - Conduct investigation Conduct the investigation and scene preservation with the relevant investigation policies and legal requirements, and within the required timescales. Demonstrate support for victims and witnesses and recognise any possible impact on the community Provide care for victim and witnesses Ensure that the necessary care for victims and witnesses is provided in an ethical and empathic manner and in accordance with the legislation, policies and procedures. 8 - Monitor and evaluate the quality of crime / incident reporting Undertake regular and comprehensive quality control checks in order to ensure crime / critical incident reports contain all relevant information and comply with Home Office Counting rules Maintain a records management system Record, store and supply information in accordance with organisational policy and legislative requirements Input, retrieve and present data using a computer Enter information correctly using an appropriate

3 MANAGING THE ORGANISATION PERSONAL RESPONSIBILITY computer system, in accordance with legislative requirements and Force policy. Retrieve and present information in a suitable format and supply to relevant personnel Prepare and print documents using a computer Present information accurately and in an appropriate format using a computer. Comply with organisational procedures Provide specialist advice and knowledge Provide specialist advice and knowledge to colleagues, partners and other individuals and agencies to support the achievement of organisational objectives and enable compliance with 1140 Provide Customer Service Provide and promote service to customers in a professional manner in line with organisational policy and legislative requirements 1037 Process telephone calls Process information and enquiries sensitively and professionally in line with Charter Standards and 1042 Gather information to support action Gather information from a range of sources in order to support action. Ensure the information is obtained ethically and in accordance with relevant legislation and policy Monitor the quality of service provision Monitor the effectiveness and quality of service being provided against set standards. Identify areas for improvement and potential shortfalls and make appropriate recommendations inline with Complete administration procedures Ensure that all matters relating to the process of information are carried out in a prompt, efficient manner and in accordance with legislation, policy and procedure Maintain standards of professional practice Ensure your behaviour complies with organisational values and organise your own work effectively to meet the demands of your role. Identify, implement and monitor development activities to enhance your own performance Make best use of technology Make best use of technology in support of your role, ensuring correct operation and compliance with organisational and legal requirements Promote equality, diversity and Human

4 HUMAN RESOURCES INTELLIGENCE Rights in working practices Promote equality, diversity and Human Rights in working practices by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and contributing to developing equality of opportunity in working practices Work as part of a team Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives Maintain standards of security of information Maintain personal responsibility for gathering, recording, storing, accessing and sharing of information in compliance with information security policy, procedures and codes of practice and legislation. 206 Comply with health and safety legislation Ensure that you show a duty of care and take appropriate action to comply with Health and Safety requirements at all times Enable the organisation to retain personnel from all communities Enable the organisation to retain personnel from all communities by contributing to the fair treatment of staff and supporting staff in promoting equality, diversity and rights in the working practices Gather intelligence to support policing objectives Gather intelligence to facilitate the achievement of crime and disorder reduction objectives. Ensure intelligence is obtained ethically and in accordance with the relevant legislation, policy, protocols and codes of practice.

5 Level 1 Police Staff Practioners/non-supervisors up to Grade S02. Serving the public Demonstrates a real belief in public service, focusing on what matters to the public and will best serve their interests. Understands the expectations, changing needs and concerns of different communities, and strives to address them. Builds public confidence by talking with people in local communities to explore their viewpoints and break down barriers between them and the police. Understands the impact and benefits of policing for different communities, and identifies the best way to deliver services to them. Works in partnership with other agencies to deliver the best possible overall service to the public. Leadership - Openness to change Positive about change, adapting rapidly to different ways of working and putting effort into making them work. Flexible and open to alternative approaches to solving problems. Finds better, more cost-effective ways to do things, making suggestions for change and putting forward ideas for improvement. Takes an innovative and creative approach to solving problems. Leadership - Service delivery Understands the organisation's objectives and priorities, and how own work fits into these. Plans and organises tasks effectively, taking a structured and methodical approach to achieving outcomes. Manages multiple tasks effectively by thinking things through in advance, prioritising and managing time well. Focuses on the outcomes to be achieved, working quickly and accurately and seeking guidance when appropriate. Professionalism Acts with integrity, in line with the values and ethical standards of the Police Service. Takes ownership for resolving problems, demonstrating courage and resilience in dealing with difficult and potentially volatile situations. Acts on own initiative to address issues, showing a strong work ethic and demonstrating extra effort when required. Upholds professional standards, acting honestly and ethically, and challenges unprofessional conduct or discriminatory behaviour. Asks for and acts on feedback, learning from experience and developing own professional skills and knowledge. Remains calm and professional under pressure, defusing conflict and being prepared to step forward and take control when required. Decision making Gathers, verifies and assesses all appropriate and available information to gain an accurate understanding of situations. Considers a range of possible options before making clear, timely, justifiable decisions. Reviews decisions in the light of new information and changing circumstances. Balances risks, costs and benefits, thinking about the wider impact of decisions. Exercises discretion and applies professional judgement, ensuring actions and decisions are proportionate and in the public interest Working with others Works co-operatively with others to get things done, willingly giving help and support to colleagues. Is approachable, developing positive working relationships. Explains things well, focusing on the key points and talking to people using language they understand. Listens carefully and asks questions to clarify understanding, expressing own views positively and constructively. Persuades people by stressing the benefits of a particular approach, keeps them informed of progress and manages their expectations. Is courteous, polite and considerate, showing empathy and compassion. Deals with people as individuals and addresses their specific needs and concerns. Treats people with respect and dignity, dealing with them fairly and without prejudice regardless of their background or circumstances.

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