Great measures focus people on the results that matter most. But most organisations don t have great measures

Transcription

1 Great measures focus people on the results that matter most. But most organisations don t have great measures Most organisations don t have great measures because they are still held back by the exhausting struggles people most often have with performance measurement: struggling to measure a strategy that seems immeasurable with words like efficient, effective, sustainable, quality, reliability and productive struggling to find good performance measures that meaningfully track results, not activity struggling to get people engaged in measurement, so they buy-in and ownership of their measures to improve performance You cannot get great measures by doing the same things you ve always done. To get great measures, you need to stop doing the things that don t work and use a new approach that knows about those struggles and how to avoid or overcome them. An approach like PuMP. Is the PuMP Blueprint for you? PuMP is a rigorous and practical methodology that details how to: clearly communicate goals to your team so they truly understand what they are contributing to generate lots of buy-in and excitement in your team for measuring and improving performance create useful and meaningful measures of performance, that people actually use and value make lasting improvements in performance rather than putting Band-Aids on symptoms get tight alignment of measures to strategy, and not waste effort on irrelevant measures measure those intangible goals that are too important to track with trivial counts or milestones streamline your measurement and reporting process to reduce cost and effort and cycle time The PuMP Blueprint In-house Workshop will give your team very practical knowhow in each step of measuring performance, without the struggle! At the workshop, you will: Discover the how-to tools and techniques that will put a stop to virtually all the struggles you are having with performance measurement now Practice the tools and techniques so you all go back to work knowing exactly how to implement what you learn, in your own parts of the business Make headway on your business plans and measures during the workshop, as opposed to a traditional training event that is only about the theory Connect with each other as a Community of Practice, and continue to support each other to get great performance measures back at work. Don t rely on externals to tell you what your measures are performance measurement is an essential capability that your organisation needs. Your people understand your business, they need to buy-in to, and own the performance measures that will drive your focus on improvement.

2 What will your team learn? The PuMP Performance Measure Blueprint Workshop is a framework to redesign your organisation s performance measurement process. The emphasis is on practical techniques and templates, real-life case studies, and time for you to practice what you learn with support from experts. You will: make your strategy measurable and easier to communicate and cascade select and design performance measures that are far more meaningful than brainstorming or benchmarking ever can produce get buy-in from staff and stakeholders to enthusiastically own performance measurement and improvement bring your measures to life in a consistent way, using the right data and with the right ownership design insightful and actionable reports and dashboards that focus discussion on improvement clearly see the real signals from your measures about whether performance is improving or not convincingly hit your performance targets, and make measurement about transformation, not about blame or covering your butt!

3 Everyone walks away with can-do, not just know-how Because this workshop is so practical, your team will head back to work with all the knowledge, tools, experience and inspiration they need to put what they learn into immediate and successful practice. The resources we give you are there to support implementation of PuMP in your organisation, not just learning it. Participants will be working together during the workshop on their actual goals and measures. Then when they return to work, they will form Measures Teams to continue developing their priority performance measures, and using them to improve performance. These resources have proven very helpful in supporting people to implement PuMP : A comprehensive workshop reference manual includes the workshop PowerPoint slides, examples, worksheets and checklists to help you apply what you learn throughout the workshop. A case study demonstrating the full application of the PuMP techniques, to model and inspire. A CD of all the time-saving templates and tools to use with your colleagues as you involve them in performance measurement activities. A bonus free membership in the online PuMP Community, filled with extra resources to help you implement PuMP and implement it well. PuMP Certification The PuMP Performance Measure Blueprint is certified by the George Washington University and the Balanced Scorecard Institute. PuMP Certification confirms everyone s ability to develop great performance measures that drive performance improvement. After completing the workshop, each participant can opt to take the PuMP Certification exam, online. We will send out their official certificate within 6 weeks of your passing the exam. Who is your presenter? Mark Hocknell, of 451 Consulting, is a PuMP Consultant licensed by Stacey Barr, the creator of the PuMP methodology. Mark has engaged with a broad range of organisations in the public and private sector to improve their performance. He specialises in the following three key areas: Strategic and Business Planning; Customer-Centric Business; and Performance Management and Measurement. Mark has been working with PuMP since the very first PuMP Blueprint Workshop, in Aside from Stacey, Mark is the world s most experienced PuMP Consultant.

4 The 2-day Workshop Program: Both days start promptly at 9am and will finish by 5pm. Introduction Performance measurement is a process, not an event. We discuss the problems with performance measurement and how to solve them by thinking about performance measurement as a process. STEP 1: PuMP Diagnostic Fixing the focus firmly on continuous improvement. We start off on the right foot with the PuMP Diagnostic to help your Measures Team understand what good measurement means, and how to do it properly to avoid the most common struggles and problems. STEP 2: Results Mapping Making the strategy clear, focused and measurable. We explore why it s so hard to measure the right things, how to know if a strategy (i.e. your goals, objectives or priorities) is measurable enough, and how the PuMP Results Mapping technique can make strategy measurable. STEP 3: Measure Design Choosing meaningful measures that evidence results. We review the traditional approaches people take to selecting measures and why they fail, and then see how the PuMP Measure Design technique produces measures that are meaningful, relevant, cost-effective and easy for people to buy-in to. STEP 4: Measure Gallery Organically building buy-in beyond the team. There are some very specific reasons why people don t buy in to performance measures which we will explore, and we ll see how the PuMP Measure Gallery technique can build buy-in and generate excitement for performance measurement. STEP 5: Measure Definitions Defining and documenting how to implement the measures. We talk about the causes behind why so many measures are never brought to life (i.e. never get reported or used) and how the PuMP Measure Definition technique is so useful for specifying exactly how each measure should be implemented. STEP 6: Performance Reporting Creating useful & usable performance reports that inspire action. We ll look at why typical performance reports are next to useless, and discover how the PuMP Report Design technique quicky and easily produces performance reports that answer the 3 questions every performance report should answer. STEP 7: Measure Intpretation Responding to true signals in the measures. It s so easy to misinterpret performance measure signals, and frighteningly, most people do. So we ll follow the PuMP Measure Interpretation technique to make interpretation of performance measures easier, valid and incredibly insightful. STEP 8: Using Measures Improving business processes to improve performance. The role of performance measures is to improve performance more easily, quickly and economically. The PuMP Using Measures technique shows how to use performance measures to get the highest leverage improvements. Close Preparing for a successful PuMP implementation. We ll close the workshop by focusing on how to start implementing PuMP to choose, create and use your first meaningful performance measures, in a way that brings quick success.

5 Who should come to your PuMP Blueprint In-house Workshop? Executives, managers and other leaders set the direction and encourage the engagement of their staff in measuring and improving the right things. But they also need to be involved at the start, in setting measurable goals and designing meaningful measures. And they are also involved at the end, in interpreting and using the performance measures to prioritise improvement initiatives. Stacey, the workshop that you ran was revelational - truly. Simply put, the single most important question that I took away with me was a question you asked of me on the second morning: What do you define as success for the organisation? Well I've got to say that question took me about two or three days to answer properly. As a result, it's strengthened the focus in our organisation about what matters most. -- Todd MacDougall, CEO, Corcom Strategic Planning and Performance Measurement Officers facilitate the entire process of creating, implementing and using more meaningful performance measures for managers and staff throughout your company or organisation. They will ultimately become the masters of performance measurement, and custodians of the corporate-wide performance measurement system. The BSC Institute just this morning informed me that they have awarded Douglas County the 2011 Award for Excellence and so much of that recognition goes to you Stacey for being my "measure mentor" for the past year plus from your self-study to last November's PuMP in San Francisco I cannot tell you how many times I bring people back to your measure design model and see it work time and time again. -- Jerry Stigall, Director, Organization Development, Strategy, & Policy, Douglas County Government Business Analysts and Reporting Officers work within specific steps of the performance measurement process, collating and analysing data and presenting performance information in reports. They need easy-to-follow measurement techniques that simplify what has become a very cumbersome and thankless task. They find it useful to see the end-to-end measurement process to appreciate the role they play in implementing a standardised measurement approach corporate-wide. Before I attended the workshop, I was reacting to requests for performance reports... With the knowledge that I have gained, I have created a report suite that shows our performance clearly at all levels of management and also at the process level. These reports are now used widely throughout the branch by the extended management team and in other areas of the company. The knowledge that I have gained though the workshop has enabled me to grow into my role as a performance measurement champion -- Fiona Issel, Senior Distribution Design Support Officer, Western Power Project Managers, Performance Improvement Officers and Consultants use performance measurement in their day to day client work or improvement projects. They want simpler steps to save time and angst in deciding what to measure, getting the data and reporting it without fuss. So far this training has met and exceeded my expectations! I am a program evaluator by training and specialize in data visualization. I learned about Stacey from Stephen Few at a training of his last year and am so glad that he referred me to you. This process will enhance the work I am doing right now with my clients and help them better measure their social sector organizations' impact. -- Veronica Smith, MSEE, Managing Director, data2insight (

6 A PuMP In-house Blueprint Workshop is all about YOU. This workshop helps you get as much learning as you can with a relatively low time investment from your colleagues. And we can make it even more valuable, by tailoring the workshop to your unique needs, if that s what you wish. Our first step will be to have a conversation ahead of your workshop to tailor the content for your purposes. Then we send a short audio-message to your participants, to give them an orientation to what the workshop will be like, how to prepare to get the most out of it, and a chance to ask questions in advance. Everything you need to implement PuMP is included in the program. Through the PuMP Performance Measure Blueprint Workshop, our ultimate goal is to make your implementation of what you learn easier, faster and far more successful than typical training workshops. That s why we include: A review of your current strategic and/or operational plans, existing performance measures and performance report, to customize the workshop examples and exercises so participants easily relate to the workshop and can make immediate progress on their performance measures. A Reference Workbook and Templates CD for each participant, including templates, case studies, and technique check lists that make it easier to apply their learning both during the workshop and back at work. Lots of time during the workshop to practice applying each PuMP step on goals and measures that are relevant to each participant, including as much one-to-one coaching as time allows. A casual and interactive learning atmosphere where participants are welcome to ask questions and share relevant experiences for everyone to benefit from. Pricing is based on the number of people at your workshop. The more people you have with performance measurement capability, the faster and easier it becomes to reach your strategic and operational targets. That s the return on your investment in performance measurement: the speed and size of performance improvement is far greater than without the use of good measures. Price per person in Australian dollars excluding GST For your reference, the full price of attending a public PMBW is Option 1: Delivery of your 2-day PuMP Blueprint In-house Workshop for 10* to 20 people. (45% saving) Option 2: Option 1 plus a Coaching Day immediately following the workshop, for participants to continue developing their new measures, as Mark coaches them. Option 3: Option 1 plus a series of 8 group coaching webinars to guide and support and inspire participants as they implement each of the 8 PuMP steps. Shipping of training workbooks, premium economy class airfares and 4-star accommodation expenses to deliver the workshop in your chosen location, if outside Brisbane. $2,200 $1,400 $1,800 $2,600 actuals will be invoiced

7 Terms and conditions Minimum numbers * The minimum number we quote for is 10 people. Of course you can still have fewer than these minimum numbers, but you will be invoiced for the minimum numbers. Maximum numbers The maximum number of participants is 20 for any workshop. If you want more than 20 people, please let us know and we can recommend how to make this possible without greatly compromising each participant s learning experience. Payment terms Payment terms are 50% on confirmation of your booking, and the remaining 50% due on delivery of your workshop. Invoices will be issued for both these payments, and the terms will be 14 days. If you (or any representative of your organisation) cancel the workshop after the first payment, a fee to cover costs incurred may be retained. If the number of participants reduces after the first payment, the second invoice will be adjusted accordingly. If the number of participants increases, an additional fee will be quoted to you. Insurance I carry Professional Indemnity insurance to the value of $20,000,000 and Public Liability insurance to the value of $20,000,000. Intellectual Property Certification and training in PuMP is for internal facilitation and personal use only. Any other use of the PuMP methodology requires permission from Stacey Barr. What you ll need to arrange While we take care of the delivery of the workshop (including preparation and printing of workshop materials for participants), you have the option to take care of a few things too: the workshop venue (we recommend an off-site venue, because of the disruption that happen when the workshop is in your offices) catering at the workshop (for morning tea, lunch and afternoon tea breaks) Data projector for PowerPoint and live demonstrations getting participants to the workshop. If you d like us to organise the venue, equipment and catering, we can provide you with an additional quote. We will send you a checklist ahead of the workshop, to help you prepare. The next step? If you feel excited about having your own tailored inhouse PuMP Performance Measure Blueprint Workshop for your colleagues, simply fill out the attached booking form. Then it to me at markhocknell@451consulting.com.au and we ll contact you within 2 business days to: confirm your booking; provide a more formal quote, if required; schedule your workshop; and schedule a phone meeting to tailor the workshop examples and activities. If you have any questions or additional requirements, or if you d like to book a meeting with me before booking your workshop, please me at markhocknell@451consulting.com.au with your questions or suggested times that I can call you. I am here to help! Mark Hocknell Associate Director, 451 Consulting Pty Ltd Licensed PuMP Consultant +61 (07) Complete the Booking Form over the page

8 Contact Name: 2014 BOOKING FORM Please fill in and to Position title: Organisation: Section/Dept: Phone number(s): No. of participants: Describe a little about who these participants are: (e.g. their roles, challenges, goals) Preferred dates: (please provide 3 options) Preferred location: Quote required? yes no Anything else?