Developing Your Human Capital. Invest in the right talents for business growth DEVELOPING YOUR HUMAN CAPITAL 1

Transcription

1 Developing Your Human Capital Invest in the right talents for business growth DEVELOPING YOUR HUMAN CAPITAL 1

2 Human Capital Development SMEs can develop a strong human capital foundation for business growth through effective HR practices and talent attraction and retention strategies. HR Management & Development Implement effective HR practices to support SME growth strategies. 1. Human Resource Management & Development UTILISE SELF-HELP HR TOOLKIT Talent Attraction & Retention Develop and anchor a strong pipeline of young local talents. IMPLEMENT BASIC HR SYSTEMS & PROCESSES EMBARK ON LARGE SCALE HR CAPABILITY UPGRADING PROJECTS Become the employer of choice. 2 DEVELOPING YOUR HUMAN CAPITAL DEVELOPING YOUR HUMAN CAPITAL 3

3 HUMAN RESOURCE MANAGEMENT & DEVELOPMENT Utilise self-help HR toolkit With the numerous tips and frameworks that it provides, the HR Capability Toolkit has been an invaluable tool for us to solidify our HR system. Mr Ang Yuit Managing Director The Adventus Consultants The free self-help HR Capability Toolkit provides tools and templates to help SMEs systematically manage HR functions. HR areas covered: Manpower planning Recruitment and selection Compensation and benefits Performance management Learning and development Career management Talent management & succession planning Employee relations We used the toolkit to help streamline our performance management and appraisal processes, and were able to convert it into an online system. E-appraisals have made our HR management much more organised and effective. Ms Jacqueline Soon Human Resource Manager Heatec Jietong Pte Ltd Mr Jeffery Soon General Manager Sales and Operations Heatec Jietong Pte Ltd Related Links & Resources: Visit the HR portal ( to download the HR Capability Toolkit and find out how you can customise it to your HR needs. DO YOU KNOW? Businesses that continually improve their HR functions experience: nearly 40 % lower turnover 38 % higher employee engagement 4 DEVELOPING YOUR HUMAN CAPITAL Source: HR Factbook 2011, Bersin by Deloitte DEVELOPING YOUR HUMAN CAPITAL 5

4 HUMAN RESOURCE MANAGEMENT & DEVELOPMENT Implement basic HR systems & processes I have learned a lot and realised where we stand with reference to the market in terms of what we offer in the area of benefits and compensation. This is valuable information. The Innovation & Capability Voucher is a simple-to-apply, easy-to-use voucher valued at $5,000, to encourage SMEs to take their first step to upgrade and strengthen their basic HR practices through consultancy support. HR areas covered: Ms Alice Kok Director Labtechnic Testing Services Pte Ltd Manpower planning Recruitment and selection Compensation and benefits The consultants gave us insights into industry practices and shared their knowledge and experience. We then used that information to shape new policies, catering to our company s needs and culture. Mr Ryan Toh Business Development Manager Cathay Photo (Pte) Ltd Performance management Related Links & Resources: Visit for the list of HR service providers and to apply. DO YOU KNOW? Learning and development Talent management Companies of ALL sizes that invest in talent management practices outperform their industry peers 6 DEVELOPING YOUR HUMAN CAPITAL Source: IBM Institute for Business value, Integrated Talent Management, 2008 DEVELOPING YOUR HUMAN CAPITAL 7

5 HUMAN RESOURCE MANAGEMENT & DEVELOPMENT Embark on large scale HR capability upgrading projects SPRING s support in our human capital development has given us invaluable opportunities such as working with renowned consultants and a deeper understanding of matters such as job sizing and management reviews, which we can continue to apply in the future. Mrs Grace Lim-Quek Head of HR & Admin HSL Constructor Pte Ltd The Capability Development Grant helps SMEs defray up to 70% of the qualifying costs for engaging external experts such as qualified HR consultants and business advisors. SMEs can implement more in-depth HR management and development projects. Covers all HR areas necessary for business growth, such as: Manpower planning Employer branding & recruitment strategies Long term and short term incentive plan Performance-linked compensation plan Through strengthening our performance management framework and learning & development systems, we saw a 10% increase in productivity and reduction in staff turnover. Mr Alex Teo CEO Zero Spot Laundry Services Pte Ltd Learning and development Career management Related Links & Resources: For more information on human capital development, visit or call the EnterpriseOne Hotline at DO YOU KNOW? Talent management & succession planning Employee engagement Businesses with better 21 % employee engagement are: more productive 22 % more profitable 8 DEVELOPING YOUR HUMAN CAPITAL Source: Engagement at Work: Its Effect on Performance Continues in Tough Economic Times, Gallup Consulting, 2012 DEVELOPING YOUR HUMAN CAPITAL 9

6 TALENT ATTRACTION & RETENTION Engage & attract young talents The SME Talent Programme (STP) helps local SMEs engage and attract talents from the Institute of Technical Education (ITE), Polytechnics and Universities, through student internships, study sponsorships and fresh hire training. 2. Talent Attraction & Retention ENGAGE & ATTRACT YOUNG TALENTS DEVELOP EXISTING EMPLOYEES Engage INTERNSHIP (ITE, POLY, UNI) Expose students to the dynamic work environment in SMEs through short-term work stints Assist SMEs in identifying the right talent early Commitment from SME: Provide structured internship and mentorship Provide a fixed monthly allowance SPONSORSHIP (ITE, POLY) Attract FRESH HIRE (ITE, POLY, UNI) Provide good career opportunities to students and graduates Offer incentives and structured training to secure the right talents early Talents are bonded to the SME for up to two years Commitment from SME: 1 year structured training Study Sponsorship for students (ITE, Poly) Sign-on bonus for students and graduates (ITE, Poly, Uni) 10 DEVELOPING YOUR HUMAN CAPITAL DEVELOPING YOUR HUMAN CAPITAL 11

7 TALENT ATTRACTION & RETENTION Engage & attract young talents SME Talent Programme (STP) Eligibility In an SME, young graduates benefit from a personal touch, visibility to management and diverse work exposure. Our new hires receive mentorship from our management because we believe that the success of our company is tied to their career success. If they succeed, so do we! Ms Jane Chin Manager Asia Medical Supplies (picture left with STP candidate Ms Lim Shan Wen) STP recipients get involved in the business management process, and are given clear progression paths. Our young talents often bring fresh ideas and great enthusiasm. This is something we value and are more than happy to give them room to express ideas and be creative in achieving their aspirations. Mr Thomas Tan Executive Director Earth Arts Pte Ltd (picture left with STP candidate Mr Wen Zilong) Meet the SME criteria of: - Minimum 30% local shareholding, registered and operating in Singapore and - Group annual turnover of not more than S$100 million or - Group employment size of not more than 200 workers Has good HR practices and shows commitment towards talent development Able to provide and articulate good career opportunities Application Submit your application through the SME Talent Programme portal at Contact us via (stp@spring.gov.sg) or vist our website ( for more information. In Partnership with Institutes of Higher Learning Trade Associations & Chambers association of small and medium enterprises 12 DEVELOPING YOUR HUMAN CAPITAL DEVELOPING YOUR HUMAN CAPITAL 13

8 TALENT ATTRACTION & RETENTION Engage & attract young talents SME Talent Programme (STP) Grants for SMEs (Up to 70% support) STP (Internship) Minimum Fixed Internship Stipend Maximum Eligible Grant Support* ITE $800/month $560 POLYTECHNIC $800/month $560 UNIVERSITY $1,000/month $700 * Actual internship period supported based on SME internship plans submitted to SPRING Singapore. STP (Sponsorship & Fresh Hire) Sponsored Recipient Category Award Category Bond Period Sponsorship Grant Sign-on Bonus Training Grant from SPRING from SME from SPRING ITE Final Year Student (Higher NITEC) Sponsorship 2 Years $8,000 Current Year Graduate (Higher NITEC) Fresh Hire 1 Year NA Final Year Student (NITEC) Sponsorship 2 Years $7,000 Current Year Graduate (NITEC) Fresh Hire 1 year NA POLYTECHNIC 2nd Year Student Sponsorship 2 Years $18,000 Final Year Student Sponsorship 2 Years $12,000 Current Year Graduate Fresh Hire 1 Year NA UNIVERSITY $4,000 $3,000 $8,000 $6,000 On-the-job Training: 80% *External Training: 20% $10,000 On-the-job Training: 80% *External Training: 20% Graduate Fresh Hire 1 Year NA $8,000 $15,000 On-the-job Training: 80% *External Training: 20% From 4th September 2014, the sign-on bonus would attract both the employer and employee CPF contributions based on the prevailing rates. 14 DEVELOPING YOUR HUMAN CAPITAL DEVELOPING YOUR HUMAN CAPITAL 15

9 TALENT ATTRACTION & RETENTION Develop existing employees I studied economics, but the MBA programme provides me with a strong background in areas like finance, leadership, human resources and supply chain management. I try to apply this knowledge to become a better business leader. Mr Joe Tan General Manager Ban Choon Marketing Pte Ltd Staff scholarships help SMEs groom and retain their next generation of business leaders as part of succession planning. SMEs can identify highpotential executive and support their participation in part-time degree and post graduate programmes. Commitment from SME: Sponsor employees course fees Funding Support: Up to 70% funding for eligible courses Related Links & Resources: For more information on human capital development, visit You may call the EnterpriseOne Hotline at for a discussion on your eligibility. We strive to understand what our staff aspire to do and then support them with training and work opportunities that match these aspirations. The supportive work environment within our company offers diverse learning opportunities, which leads to higher job satisfaction. Ms Joanne Ng HR & Corporate Manager Amore Fitness Pte Ltd 16 DEVELOPING YOUR HUMAN CAPITAL DEVELOPING YOUR HUMAN CAPITAL 17

10 Human Capital Development Any growing SME needs to invest in human capital development to support business growth and be the employer of choice. 1. Human Resource Management & Development UTILISE SELF-HELP HR TOOLKIT IMPLEMENT BASIC HR SYSTEMS & PROCESSES EMBARK ON LARGE SCALE HR CAPABILITY UPGRADING PROJECTS 2. Talent Attraction & Retention ENGAGE AND ATTRACT YOUNG TALENTS DEVELOP EXISTING EMPLOYEES 18 DEVELOPING YOUR HUMAN CAPITAL DEVELOPING YOUR HUMAN CAPITAL 19

11 20 DEVELOPING YOUR HUMAN CAPITAL SPRING Singapore 1 Fusionopolis Walk, #01-02 South Tower, Solaris, Singapore Tel: Fax: