Cisco Jabber Guest High-Quality, Interactive, Video Customer Service

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Cisco Jabber Guest High-Quality, Interactive, Video Customer Service"

Transcription

1 Cisco Jabber Guest High-Quality, Interactive, Video Customer Service Jeff Chun Systems Engineer- Commercial Mid Atlantic Select Feb 2015

2 Agenda Introduction Cisco Jabber Guest/architecture Requirements and Licensing User Experiences Use Cases Summary 2

3 Jabber Guest Is Designed to Work Easily for Everyone Ease of Access Ease of Development Ease of Deployment Massive adoption 3

4 Required Components Foundation Consumer Experience Real-Time Expert Help Video Chat Guest User Experience! Desktop browser! Mobile application! SDK (mobile app, web-based) Required Components Enterprise DMZ! Cisco Expressway E (OR VCS E)! X8.2 Enterprise Network! Jabber Guest virtual machine! Cisco Expressway C (or VCS C)! Cisco Unified Communications Manager and registered endpoints! Optional: MCU, TelePresence, Remote Expert 4

5 Jabber Guest Call Flow Components Home Internet DMZ Enterprise Expressway Edge/ VCS -E Expressway Core/ VCS -C HTTP-based call control (ROAP) SIP RTP/SRTP HTTP-based call control (ROAP) STUN/TURN SIP Jabber Guest Cisco UCM 5

6 Requirements and Specifications Jabber Guest Virtual Machine (OVA) Cisco TelePresence Expressway Cisco Unified Communications Manager Mobile Native Support Desktop Browser Support! RAM: 4 GB! CPU: 2 logical CPUs with 1 core per CPU! Storage: 100 GB! OS: Centos bit! CPU and memory resource allocation not defined; set to default values at the time of deployment! VMware vsphere 5.x and later Expressway, VCS x8.2 Cisco UCM 8.6 or later ios! iphone 4S and later! ipad 2 and later! ios 7.0 and later Windows! Vista and later! Chrome 18+! Firefox 10+! IE 8+ (32-bit only, IE 11 TBD) Mac! OS X 10.7 and later! Chrome 18+! Firefox 10+! Safari 5+ 6

7 Licensing and Availability! Licensing! Guests- No Cost!!!!! Enterprise! Concurrent session licensing at $0; rights to use all Cisco Jabber Guest software and SDKs! Cisco Expressway rich-media sessions at $1500 list each required for firewall and NAT traversal 7

8 The Jabber Guest Experience on a Browser and Mobile Devices User Experience! Video! Point-to-point video! Point to video conference! Midcall control! Keypad! Mute audio or video! Full-screen video! Camera or audio device selection! Self-view! Call control WebRTC-compatible! Media! Browser plug-in (desktop web), native apps (mobile)! Future WebRTC for media Sales Department 8

9 Optimize Call Resolution for Every Device and Network Video Adaptation Resolution Challenges! Volatile consumer networks! Device hardware capabilities! Camera! Processor Adaptation! Bandwidth probe pre-call to determine network conditions! Rapid upward adapt! Mid-call downward adaptation Rapid Upward Adaptation! 720p! VGA! CIF * Images for illustration purpose only. Low-resolution image is not an actual screenshot. 9

10 The Future of Jabber Guest: Our WebRTC Vision HTML5 Standard! Native video in the browser! ZERO download! Standards still evolving at IETF and W3C Browsers Vendor A Browser with Web App X! Video codec support outstanding Apps Standards Native, Zero Plugin! Jabber Guest call control is already WebRTC-based (ROAP) Codecs Vendor B Browser with Web App X 10

11 Create a Seamless Experience with Jabber Guest SDKs Customization! Desktop browser SDK! Sample HTML and Javascript provided to create video widget and set up event handler! Mobile native application SDK! ios framework! Each includes sample projects, tutorials, API reference, etc.! Developer enablement through Cisco DevNet * Images for illustration purpose only. Low-resolution image is not an actual screenshot. 11

12 Jabber Guest Addresses Key Use Cases Enhance Customer Interactions! Add voice, video, and data sharing to your website, communications, and mobile applications Make Experts Easy to Find! Extend unified communications benefits to the entire ecosystem of an enterprise Offer Temporary Guest Access! Help experts, associates, customers, partners, and suppliers reach your employees 12

13 Questions and Next Steps Imagine the Possibilities! Customers: Visit Cisco.com/Go/JabberGuest! Developers: Visit Jabberdeveloper.com! EAP/Beta: Contact the Collaboration User Group 13

14

15 Jabber Guest Call Flow Single Network Interface Card Home Internet DMZ Enterprise Expressway Edge/ VCS -E Expressway Core/ VCS -C Jabber Guest! Serves up Javascript call control based on URL! For mobile, uses Cisco app from app store or integrates it into a third-party app! For laptop browsers, initiates H.264 plugin install as needed for Cisco or thirdparty web app! Converts HTTP call request to SIP INVITE Jabber Guest Cisco UCM RTP/SRTP HTTP-based call control (ROAP) STUN/TURN SIP 15

16 Jabber Guest Call Flow Dual NIC Home Internet DMZ Enterprise Expressway Edge/ VCS -E Expressway Core/ VCS -C Jabber Guest Jabber Guest Cisco UCM! Serves up Javascript call control based on URL! For mobile, uses Cisco app from app store or integrates it into a third-party app! For laptop browsers, initiates H.264 plugin install as needed for Cisco or thirdparty web app! Converts HTTP call request to SIP INVITE RTP/SRTP HTTP-based call control (ROAP) STUN/TURN SIP 16

17 Jabber Guest Expressway + Cisco UCM + VCS Home Internet DMZ Enterprise VCS -E VCS -C RTP/SRTP HTTP-based call control (ROAP) STUN/TURN SIP Jabber Guest CUCM/SME VCS 17

18 Not Supported VCS-C Registered Endpoint Home Internet DMZ Enterprise VCS -E VCS -C RTP/SRTP HTTP-based call control (ROAP) STUN/TURN SIP Jabber Guest 18

19 Remote Expert and Jabber Guest Home Internet DMZ Enterprise Expressway Edge Expressway Core CCE CVP Remote Expert and Jabber Guest! Video in queue through Cisco MediaSense! Wide variety of remote users reached using Jabber Guest! Rich video experience, including HD! Cisco Unified Communications System 10.0 RTP/SRTP HTTP-based call control (ROAP) STUN/TURN SIP Jabber Guest MCU Cisco UCM Cisco UBE, VXML-GW MediaSense 19

Cisco Telepresence infrastruktura od sobe za sastanke do mobilnog uređaja

Cisco Telepresence infrastruktura od sobe za sastanke do mobilnog uređaja Cisco Telepresence infrastruktura od sobe za sastanke do mobilnog uređaja Aleksandar Vulović, Cisco sistem inženjer alvulovi@cisco.com 8. oktobar 2015. Sarajevo Cisco Collaboration Portfolio Collaboration

More information

Cisco WebEx Meetings Server

Cisco WebEx Meetings Server Data Sheet Cisco WebEx Meetings Server Now you can bring Cisco WebEx conferencing into your company s private cloud, for a cost-effective, secure, and flexible collaboration and communications solution.

More information

Cloud Video. Data Sheet

Cloud Video. Data Sheet Cloud Video Data Sheet 4net Technologies Cloud Video 4net s Cloud Video enables remote workers to simply and easily connect to standards-based videoconferencing systems, VoIP phones, ipad s, iphone s and

More information

Acano solution. Acano Clients v1.7 Getting Started Guide. June 2015 76-1047-03-D

Acano solution. Acano Clients v1.7 Getting Started Guide. June 2015 76-1047-03-D Acano solution Acano Clients v1.7 Getting Started Guide June 2015 76-1047-03-D Contents Contents 1 Introduction... 4 1.1 cospaces... 4 1.2 cospace Users... 4 1.3 The Acano Client... 5 2 Overview... 6 2.1

More information

What it can do. Further scaling and resilience provided by native clustering. Automatic failover with no single point of failure.

What it can do. Further scaling and resilience provided by native clustering. Automatic failover with no single point of failure. The Acano Solution Acano unites previously incompatible audio, video and web technologies in cospaces virtual meeting rooms, only radically better. With cospaces, people work wherever their ideas and creativity

More information

Scopia Desktop Server

Scopia Desktop Server Scopia Desktop Server Installation Guide Version 8.2.1 For Solution 8.2 8.2.1 2000-2013 RADVISION Ltd. All intellectual property rights in this publication are owned by RADVISION Ltd and are protected

More information

Founded in 2010 70+ employees Guinness World Record for the largest online training Provides videoconferencing with 4K Ultra HD SaaS and On-Premise

Founded in 2010 70+ employees Guinness World Record for the largest online training Provides videoconferencing with 4K Ultra HD SaaS and On-Premise Founded in 2010 70+ employees Guinness World Record for the largest online training Provides videoconferencing with 4K Ultra HD SaaS and On-Premise solutions: Mind Cloud and Mind Server Mobile client for

More information

Achieving the Promise of WebRTC for Pervasive Communications

Achieving the Promise of WebRTC for Pervasive Communications Q1 16 Achieving the Promise of WebRTC for Pervasive Communications By Irwin Lazar VP and Service Director, Nemertes Research Compass Direction Points: ± WebRTC has failed to live up to hype Just 4% of

More information

District of Columbia Courts Attachment 1 Video Conference Bridge Infrastructure Equipment Performance Specification

District of Columbia Courts Attachment 1 Video Conference Bridge Infrastructure Equipment Performance Specification 1.1 Multipoint Control Unit (MCU) A. The MCU shall be capable of supporting (20) continuous presence HD Video Ports at 720P/30Hz resolution and (40) continuous presence ports at 480P/30Hz resolution. B.

More information

OpenScape Web Collaboration

OpenScape Web Collaboration OpenScape Web Collaboration Give your teams a better way to meet Enabling the Bring-Your-Device-to-Work era OpenScape Web Collaboration is a scalable, reliable, and highly secure web conferencing solution

More information

WebRTC: Why You Should Care and How Avaya Can Help You. Joel Ezell Lead Architect, Collaboration Environment R&D

WebRTC: Why You Should Care and How Avaya Can Help You. Joel Ezell Lead Architect, Collaboration Environment R&D WebRTC: Why You Should Care and How Can Help You Joel Ezell Lead Architect, Collaboration Environment R&D What is WebRTC? A set of standards being defined by the IETF (protocols) and the W3C (JavaScript

More information

Get Started in Web Conference Classes: Set Up WebEx

Get Started in Web Conference Classes: Set Up WebEx Get Started in Web Conference Classes: Set Up WebEx Don t miss class on your first day because of technical issues. Make sure you and your computer are ready for web conference classes with this guide.

More information

Cisco WebEx Meetings Server System Requirements

Cisco WebEx Meetings Server System Requirements First Published: October 21, 2012 Last Modified: October 21, 2012 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 8 526-00 800 553-NETS

More information

Sage Grant Management System Requirements

Sage Grant Management System Requirements Sage Grant Management System Requirements You should meet or exceed the following system requirements: One Server - Database/Web Server The following system requirements are for Sage Grant Management to

More information

Lync 2013 Web App Quick Reference Guide

Lync 2013 Web App Quick Reference Guide Lync Web App allows anyone without Lync on their computer to participate in Lync meetings. Lync Web App is a free web based version of the Lync 2013 client. It enables anyone not licensed to use Lync software

More information

Supported Client Devices: - SIP/H.323 hardware and software end-points

Supported Client Devices: - SIP/H.323 hardware and software end-points Zeenov Agora is a scalable and high-performance video, audio, desktop sharing, data collaboration and communication platform that we offer as a service for hosting all your online meetings. Zeenov Agora

More information

OpenScape Web Collaboration

OpenScape Web Collaboration OpenScape Web Collaboration Performance-boosting collaboration and secure support for teams from anywhere OpenScape Web Collaboration is a scalable, reliable, and highly secure web conferencing solution

More information

PolyU Connect Email Service. Lync 2013. Setup and User Guide

PolyU Connect Email Service. Lync 2013. Setup and User Guide PolyU Connect Email Service Lync 2013 Setup and User Guide Version 1.0 Last Update: 27 January 2014 PolyU Connect: www.polyu.edu.hk/connect ITS HelpCentre Support: www.polyu.edu.hk/hots ITS HelpCentre

More information

Version 2.8. Released 30 September 2015

Version 2.8. Released 30 September 2015 Intel Collaboration Suite for WebRTC (Intel CS for WebRTC) Version 2.8 Released 30 September 2015 1. Disclaimer This release note as well as the software described in it is furnished under license and

More information

ACANO SOLUTION MICROSOFT LYNC INTEGRATION ARCHITECTURE. A White Paper by Mark Blake, Acano CTO

ACANO SOLUTION MICROSOFT LYNC INTEGRATION ARCHITECTURE. A White Paper by Mark Blake, Acano CTO ACANO SOLUTION MICROSOFT LYNC INTEGRATION ARCHITECTURE A White Paper by Mark Blake, Acano CTO June 2014 Contents CONTENTS Introduction... 3 Key Features of the Acano Lync Integration... 3 How It Works...

More information

Information. OpenScape Web Collaboration V7

Information. OpenScape Web Collaboration V7 Information OpenScape Web Collaboration V7 OpenScape Web Collaboration V7 is a scalable, reliable, and highly secure web conferencing solution for enterprises of all sizes. It provides a cost-effective

More information

Cisco Expressway Series

Cisco Expressway Series Data Sheet Cisco Expressway Series Advanced Collaboration Gateways for Simple and Secure Unified Communications Product Overview Cisco Expressway Series gateways for Cisco Unified Communications Manager

More information

FRAFOS GmbH Windscheidstr. 18 Ahoi 10627 Berlin Germany info@frafos.com www.frafos.com

FRAFOS GmbH Windscheidstr. 18 Ahoi 10627 Berlin Germany info@frafos.com www.frafos.com WebRTC for Service Providers FRAFOS GmbH FRAFOS GmbH Windscheidstr. 18 Ahoi 10627 Berlin Germany info@frafos.com www.frafos.com This document is copyright of FRAFOS GmbH. Duplication or propagation or

More information

Video Conferencing Meets WebRTC

Video Conferencing Meets WebRTC Video Conferencing Meets WebRTC How new browser technology is ushering in a new era of collaboration tools A special report by Tsahi Levent-Levi White Paper September 2015 Executive Summary WebRTC is a

More information

ORGANIZER QUICK REFERENCE GUIDE. Install GoToMeeting. Schedule a Meeting. Start a Scheduled Meeting. Start an Instant Meeting.

ORGANIZER QUICK REFERENCE GUIDE. Install GoToMeeting. Schedule a Meeting. Start a Scheduled Meeting. Start an Instant Meeting. GoToMeeting organizers on both personal and corporate plans can hold meetings with up to 25 attendees. Organizers must first create a GoToMeeting account and then download the GoToMeeting desktop application

More information

Lindenbaum Web Conference

Lindenbaum Web Conference Product information Lindenbaum Web Conference Lindenbaum Your partner for high-quality conferencing Scalable, secure and easy-to-use web conference Lindenbaum Web Conference is a secure and reliable web

More information

Lync Web App 2013 Guide

Lync Web App 2013 Guide Lync Web App 2013 Guide Contents Introduction... 1 Getting Started... 2 System Requirements... 2 Install a Webcam... 2 Headsets and Speakerphones... 2 Joining Lync Web App Meetings... 3 Overview... 3 Plug

More information

System Requirements for Microsoft Dynamics NAV 2016

System Requirements for Microsoft Dynamics NAV 2016 System Requirements for Microsoft Dynamics NAV 2016 Microsoft Dynamics NAV 2016 The following sections list the minimum hardware and software requirements to install and run Microsoft Dynamics NAV 2016.

More information

INUVIKA OPEN VIRTUAL DESKTOP FOUNDATION SERVER

INUVIKA OPEN VIRTUAL DESKTOP FOUNDATION SERVER INUVIKA OPEN VIRTUAL DESKTOP FOUNDATION SERVER ARCHITECTURE OVERVIEW AND SYSTEM REQUIREMENTS Mathieu SCHIRES Version: 1.0.0 Published March 5, 2015 http://www.inuvika.com Contents 1 Introduction 3 2 Architecture

More information

Dialogic PowerMedia Extended Media Server

Dialogic PowerMedia Extended Media Server Dialogic PowerMedia Extended Media Server Dialogic PowerMedia Extended Media Server (PowerMedia XMS) is a powerful software media server that enables standards-based, realtime multimedia communications

More information

This document is provided to you by ABC E BUSINESS, Microsoft Dynamics Preferred partner. System Requirements NAV 2016

This document is provided to you by ABC E BUSINESS, Microsoft Dynamics Preferred partner. System Requirements NAV 2016 This document is provided to you by ABC E BUSINESS, Microsoft Dynamics Preferred partner. System Requirements NAV 2016 Page 1 System Requirements NAV 2016 Microsoft Dynamics NAV Windows Client Requirements

More information

OmniJoin Security (July 2015)

OmniJoin Security (July 2015) WHIITE PAPER OmniJoin Security (July 2015) Introduction The OmniJoin solution has been included in the Government purchasing framework for Cloud based services G-Cloud 6 has met with the requirements for

More information

System Requirements and Server Configuration

System Requirements and Server Configuration Hardware Requirements for C Series, page 1 Open Virtualization Files, page 2 VMware Hosting, page 2 Software, page 2 Side A Server Component Configurations, page 5 Side B Server Component Configurations,

More information

System Requirements for Microsoft Dynamics NAV 2016

System Requirements for Microsoft Dynamics NAV 2016 1 of 13 19.01.2016 17:52 System Requirements for Microsoft Dynamics NAV 2016 Microsoft Dynamics NAV 2016 The following sections list the minimum hardware and software requirements to install and run Microsoft

More information

Scopia XT Desktop Server for IP Office

Scopia XT Desktop Server for IP Office Scopia XT Desktop Server for IP Office Deployment Guide For Solution 8.2 8.2.1 2000-2013 RADVISION Ltd. All intellectual property rights in this publication are owned by RADVISION Ltd and are protected

More information

WebRTC: Why and How? FRAFOS GmbH. FRAFOS GmbH Windscheidstr. 18 Ahoi 10627 Berlin Germany info@frafos.com www.frafos.com

WebRTC: Why and How? FRAFOS GmbH. FRAFOS GmbH Windscheidstr. 18 Ahoi 10627 Berlin Germany info@frafos.com www.frafos.com WebRTC: Why and How? FRAFOS GmbH FRAFOS GmbH Windscheidstr. 18 Ahoi 10627 Berlin Germany info@frafos.com www.frafos.com This docume nt is copyright of FRAFOS GmbH. Duplication or propagation or e xtracts

More information

VidyoConferencing Network Administrators Guide

VidyoConferencing Network Administrators Guide VidyoConferencing Network Administrators Guide Windows 8, 7, XP, Vista and Apple Mac OS - updated 30/11/2012 Introduction The Attend Anywhere management platform is a cloud based management, facilitation

More information

The Acano Solution. acano.com

The Acano Solution. acano.com The Acano Solution Imagine having all of the tools your team needs to work together available in one place and always accessible. That s Acano. We are a fast-growing technology company with a fresh perspective

More information

Web Conferencing from Brother BOARDROOM QUALITY WEB AND VIDEO CONFERENCING MADE EASY. www.webconferencing.brother.co.uk

Web Conferencing from Brother BOARDROOM QUALITY WEB AND VIDEO CONFERENCING MADE EASY. www.webconferencing.brother.co.uk Web Conferencing from Brother BOARDROOM QUALITY WEB AND VIDEO CONFERENCING MADE EASY. WHY MEET ONLINE? Until now, many experiences with web and video conferencing have been disappointing and frustrating.

More information

Support for Enterprise Services Virtual Meeting Rooms

Support for Enterprise Services Virtual Meeting Rooms Support for Enterprise Services Virtual Meeting Rooms Executive Summary Visual Collaboration and Aerus Cloud A fully featured video conferencing / Telepresence system designed to operate over non-engineered

More information

Service Providers and WebRTC

Service Providers and WebRTC Whitepaper Service Providers and WebRTC New Product Opportunities Over- the- Top (OTT) services are those that deliver communications features to customers but are apps running on the data network rather

More information

Dialogic PowerMedia Extended Media Server

Dialogic PowerMedia Extended Media Server Dialogic PowerMedia Extended Media Server (PowerMedia XMS) is a powerful software media server that enables standards-based, real-time multimedia communications solutions for mobile and broadband environments.

More information

FRAFOS GmbH Windscheidstr. 18 Ahoi 10627 Berlin Germany info@frafos.com www.frafos.com

FRAFOS GmbH Windscheidstr. 18 Ahoi 10627 Berlin Germany info@frafos.com www.frafos.com WebRTC for the Enterprise FRAFOS GmbH FRAFOS GmbH Windscheidstr. 18 Ahoi 10627 Berlin Germany info@frafos.com www.frafos.com This document is copyright of FRAFOS GmbH. Duplication or propagation or extracts

More information

MINISTRY OF HEALTH CUSTOMER PROPOSAL

MINISTRY OF HEALTH CUSTOMER PROPOSAL WENEO VIDEO CONFERENCING SOLUTION FOR MINISTRY OF HEALTH CUSTOMER PROPOSAL PRASHANTA S. CHOWDHURY Business Executive Dew Drop Enterprises Ltd Mobile: +256-750 665 388 P.O. BOX 35377 KAMPALA, UGANDA Friday,

More information

Information. OpenScape Web Collaboration

Information. OpenScape Web Collaboration Information OpenScape Web Collaboration OpenScape Web Collaboration is a scalable, secure, and highly reliable web conferencing solution for enterprises of all sizes. Cndd Communication for the md Siemens

More information

System Requirements. Microsoft Dynamics NAV 2016

System Requirements. Microsoft Dynamics NAV 2016 System Requirements Microsoft Dynamics NAV 2016 Contents System Requirements for Microsoft Dynamics NAV 2016... 4 Microsoft Dynamics NAV Windows Client Requirements... 5 Microsoft Dynamics NAV Development

More information

Administrator Guide for Avaya Scopia Management for Aura Collaboration Suite

Administrator Guide for Avaya Scopia Management for Aura Collaboration Suite Administrator Guide for Avaya Scopia Management for Aura Collaboration Suite Version 8.3 For Solution 8.3 July 2014 2000-2014 Avaya Inc. All intellectual property rights in this publication are owned by

More information

StruxureWare TM Data Center Expert

StruxureWare TM Data Center Expert StruxureWare TM Data Center Expert Infrastructure management from rack to row to room to building Deploy in minutes, manage from anywhere, analyze instantly, integrate with other management systems. End

More information

Ports utilisés. Ports utilisés par le XT1000/5000 :

Ports utilisés. Ports utilisés par le XT1000/5000 : Ports utilisés Ports utilisés par le XT1000/5000 : 80 HTTP (TCP) WEB server 123 SNTP (UDP) SNTP Client 161 SNMP (UDP) SNMP Configuration and Status 162 SNMP (UDP) SNMP Traps and events 1718 H.225/RAS (UDP)

More information

AuDeo s Guide. Desktop & Mobile Video Conferencing

AuDeo s Guide. Desktop & Mobile Video Conferencing AuDeo s Guide to Desktop & Mobile Video Conferencing What s out there & what we think 1 Contents The benefits of desktop & mobile Video Conferencing... 3 Why choose business quality video over and above

More information

MITEL UNIFIED COMMUNICATOR ADVANCED

MITEL UNIFIED COMMUNICATOR ADVANCED MITEL UNIFIED COMMUNICATOR ADVANCED About UC Advanced Mitel Unified Communicator (UC) Advanced is a software communications product integrated with the advanced call management features of Mitel Communications

More information

Zeenov Agora High Level Architecture

Zeenov Agora High Level Architecture Zeenov Agora High Level Architecture 1 Major Components i) Zeenov Agora Signaling Server Zeenov Agora Signaling Server is a web server capable of handling HTTP/HTTPS requests from Zeenov Agora web clients

More information

WebEx what is it and how can I use it?

WebEx what is it and how can I use it? For assistance, contact the Solutions Centre at (403) 329-2490, or help@uleth.ca, or in person in E610, University Hall. WebEx what is it and how can I use it? 1. WebEx Overview 2. Setting up a WebEx Meeting

More information

Cisco Unified Videoconferencing Manager Version 5.5

Cisco Unified Videoconferencing Manager Version 5.5 Cisco Unified Videoconferencing Manager Version 5.5 A comprehensive management suite for Cisco Unified Videoconferencing solutions The Cisco Unified Videoconferencing product line an integral component

More information

RTC:engine. WebRTC SOLUTION SIPWISE AND DEUTSCHE TELEKOM / TLABS ANNOUNCE COOPERATION FOR THE

RTC:engine. WebRTC SOLUTION SIPWISE AND DEUTSCHE TELEKOM / TLABS ANNOUNCE COOPERATION FOR THE SIPWISE AND DEUTSCHE TELEKOM / TLABS ANNOUNCE COOPERATION FOR THE WebRTC SOLUTION RTC:engine Sipwise and Deutsche Telekom AG / Telekom Innovation Laboratories signed a cooperation agreement for joint development

More information

NU Desktop Videoconferencing User Guide Effective September 1, 2014 Software version 3.1

NU Desktop Videoconferencing User Guide Effective September 1, 2014 Software version 3.1 NU Desktop Videoconferencing User Guide Effective September 1, 2014 Software version 3.1 consultant@northwestern.edu 1- HELP Table of Contents Introduction... 3 Updates for version 3.1... 3 Download and

More information

Web Conferencing: It should be easy THE REASONS WHY IT IS NOT AND THE PATHS TO OVERCOME THE CHALLENGES.

Web Conferencing: It should be easy THE REASONS WHY IT IS NOT AND THE PATHS TO OVERCOME THE CHALLENGES. September 2013 Daitan White Paper Web Conferencing: It should be easy THE REASONS WHY IT IS NOT AND THE PATHS TO OVERCOME THE CHALLENGES. Highly Reliable Software Development Services http://www.daitangroup.com/webconferencing

More information

Customer Site Requirements for incontact Workforce Optimization 16.2. www.incontact.com

Customer Site Requirements for incontact Workforce Optimization 16.2. www.incontact.com Customer Site Requirements for incontact Workforce Optimization 16.2 www.incontact.com Customer Site Requirements for incontact Workforce Optimization Version 16.2 Last Revision June 2016 About incontact

More information

Wowza Media Systems provides all the pieces in the streaming puzzle, from capture to delivery, taking the complexity out of streaming live events.

Wowza Media Systems provides all the pieces in the streaming puzzle, from capture to delivery, taking the complexity out of streaming live events. Deciding what event you want to stream live that s the easy part. Figuring out how to stream it? That s a different question, one with as many answers as there are options. Cameras? Encoders? Origin and

More information

JOIN A complete OTT client framework for desktop and mobile devices

JOIN A complete OTT client framework for desktop and mobile devices JOIN A complete OTT client framework for desktop and mobile devices JOIN Join is a complete VoIP client framework solution enabling service providers to offer next generation OTT services like Facetime,

More information

VIDEOCONFERENCE. 1 Introduction. Service Description Videoconferece

VIDEOCONFERENCE. 1 Introduction. Service Description Videoconferece VIDEOCONFERENCE 1 Introduction Videoconferencing is interactive remote communication between two or more participants, transmitted by voice or image. Participants see and listen to each other and can present

More information

Cisco TelePresence Content Server

Cisco TelePresence Content Server Figure 1. Product Overview With the Cisco TelePresence Content Server (Content Server), your organization can share knowledge and enhance communication by recording video conferences. You can access live

More information

Cisco Jabber Video for TelePresence

Cisco Jabber Video for TelePresence Data Sheet Cisco Jabber Video for TelePresence The Cisco TelePresence portfolio creates an immersive, face-to-face experience over the network - empowering you to collaborate with others like never before.

More information

Minimum Requirements for Web Based Applications

Minimum Requirements for Web Based Applications Recommended Browsers Skyward recognizes the diverse Operating Systems, Devices, and Internet browsers our customers are using. While we want every customer to have the best possible experience, we recognize

More information

AT&T Connect Participant Application & VDI Platform Support

AT&T Connect Participant Application & VDI Platform Support AT&T Connect Participant Application & Platform Support AT&T Connect Participant Application & Vdi Platform Support 2014 AT&T Intellectual Property Published by: AT&T Intellectual Property Product: AT&T

More information

AppBoard TM 2.6. System Requirements. Technical Documentation. Version 2.6.0. July 2015

AppBoard TM 2.6. System Requirements. Technical Documentation. Version 2.6.0. July 2015 Technical Documentation AppBoard TM 2.6 System Requirements Version 2.6.0 July 2015 Edge Technologies 1881 Campus Commons Drive Suite 101 Reston, VA 20191 T 703.691.7900 F 703.691.4020 1.888.771.EDGE www.edge-technologies.com

More information

AT&T Connect System Requirements for End Users v9.5. March 2013

AT&T Connect System Requirements for End Users v9.5. March 2013 AT&T Connect System Requirements for End Users v9.5 March 2013 Product: AT&T Connect Title: System Requirements for End Users Version: v9.5 Publication date: 3/6/2013 Reference number: CONSYSCL01012 Revision

More information

Vmware Horizon View with Rich Media, Unified Communications and 3D Graphics

Vmware Horizon View with Rich Media, Unified Communications and 3D Graphics Vmware Horizon View with Rich Media, Unified Communications and 3D Graphics Edward Low 2014 VMware Inc. All rights reserved. Agenda Evolution of VDI Horizon View with Unified Communications Horizon View

More information

Spontania User Setup Guide

Spontania User Setup Guide Spontania User Setup Guide ClearOne 5225 Wiley Post Way Suite 500 Salt Lake City, UT 84116 Telephone 1.800.945.7730 1.801.975.7200 Spontania Support 1.801.974.3612 TechSales 1.800.705.2103 FAX 1.801.977.0087

More information

REDCENTRIC UNITY SOFTWARE MINIMUM REQUIREMENTS

REDCENTRIC UNITY SOFTWARE MINIMUM REQUIREMENTS REDCENTRIC UNITY SOFTWARE MINIMUM REQUIREMENTS User Guide v1.0 12/08/2014 VERSION CONTROL Date Change Author 12/08/14 1.0 Initial version created and signed off DM Page 2 Public UNITY SOFTWARE MINIMUM

More information

SCOPIA Desktop. สอบถามข อม ลเพ มเต มท ฝ ายขาย บร ษ ท คอมเซ ร ฟ สยาม จำก ด โทร. 02-8785566-7 e-mail : info@commservsiam.com

SCOPIA Desktop. สอบถามข อม ลเพ มเต มท ฝ ายขาย บร ษ ท คอมเซ ร ฟ สยาม จำก ด โทร. 02-8785566-7 e-mail : info@commservsiam.com Scopia M สอบถามข อม ลเพ มเต มท ฝ ายขาย SCOPIA Desktop Create Conference Rooms Without Walls Connect from anywhere, create a virtual conference room and invite users or room systems. The network is not

More information

Spontania User Setup Guide

Spontania User Setup Guide Spontania User Setup Guide ClearOne 5225 Wiley Post Way Suite 500 Salt Lake City, UT 84116 Telephone 1.800.945.7730 1.801.975.7200 Spontania Support 1.801.974.3612 TechSales 1.800.705.2103 FAX 1.801.977.0087

More information

Logitech ConferenceCam CC3000e. Best Practices for use with Software Clients. UC for Real People

Logitech ConferenceCam CC3000e. Best Practices for use with Software Clients. UC for Real People Logitech ConferenceCam CC3000e Best Practices for use with Software Clients UC for Real People Product Functionality Check 1 Skype 2 Cisco Jabber 3 Cisco WebEx 4 Microsoft Lync 5 Google Hangouts 6 Simple

More information

System Requirements for Microsoft Dynamics NAV 2016

System Requirements for Microsoft Dynamics NAV 2016 System Requirements for Microsoft Dynamics NAV 2016 Contents System Requirements for Microsoft Dynamics NAV 2016...3 Microsoft Dynamics NAV 2016 Windows Client Requirements...4 Microsoft Dynamics NAV Development

More information

Cisco Jabber for ipad

Cisco Jabber for ipad Data Sheet Cisco Jabber for ipad Product Overview Cisco Collaboration Solutions improve team and customer experiences, helping improve your responsiveness to the market. Use technology to foster a culture

More information

Cisco Unified Workforce Optimization

Cisco Unified Workforce Optimization Cisco Unified Workforce Optimization Desktop Requirements Guide Version 10.5 First Published: June 18, 2014 Last Updated: March 6, 2015 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS

More information

Enterprise Unified Communication and Collaboration (EUCC) Instant Messaging

Enterprise Unified Communication and Collaboration (EUCC) Instant Messaging Enterprise Unified Communication and Collaboration (EUCC) Instant Messaging Service Description Version 2.00 Effective Date: 07/01/2012 Purpose This Enterprise Service Description is applicable to Enterprise

More information

Mitel Virtual Solutions

Mitel Virtual Solutions Mitel Virtual Solutions What would your IT department do if it could spend more time on innovation and less time working just to keep the lights on? Founded on a tightly integrated partnership with virtualization

More information

To participate in the hands-on labs in this class, you need to bring a laptop computer with the following:

To participate in the hands-on labs in this class, you need to bring a laptop computer with the following: Course: Administering Cisco Unified Contact Center Enterprise, Part 2 Duration: 5 Day Hands-On Lab & Lecture Course Price: $ 3,795.00 Learning Credits: 38 Description: Administering Cisco Unified Contact

More information

Getting Started Guide. January 19, 2014

Getting Started Guide. January 19, 2014 Getting Started Guide January 19, 2014 User Guide Chapters 1. Scheduling Meetings Configuring Meeting Details Advanced Options Invitation Email, received by the Participants Invitation Email, sent to the

More information

ConferenceMe. Release notes. Software version 1.0(1.2) May 2009 D1446801

ConferenceMe. Release notes. Software version 1.0(1.2) May 2009 D1446801 ConferenceMe Release notes Software version 1.0(1.2) May 2009 D1446801 Introduction The TANDBERG ConferenceMe version 1.0 (1.2) is the first release of the new TANDBERG software endpoint. If you have a

More information

Sostenuto 4.9. Hardware and Software Configuration Guide. Date: September 2014. Page 1 of 13

Sostenuto 4.9. Hardware and Software Configuration Guide. Date: September 2014. Page 1 of 13 Sostenuto 4.9 Hardware and Software Configuration Guide Date: September 2014 Page 1 of 13 All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, or

More information

RTMP Channel Server. 2013 I6NET Solutions and Technologies www.i6net.com

RTMP Channel Server. 2013 I6NET Solutions and Technologies www.i6net.com RTMP Channel Server 2013 About... Do you need to make voice or video calls over the web? Do you need to add web calling to your contact center? Do you need to extend your business? Do you need to manage

More information

Getting Started Guide

Getting Started Guide Getting Started Guide User Guide Chapters 1. Scheduling Meetings Configuring Meeting Details Advanced Options Invitation Email, received by the Participants Invitation Email, sent to the Moderator (scheduler)

More information

Video Enabling The Contact Centre Through Remote Experts and Mobile Advisers

Video Enabling The Contact Centre Through Remote Experts and Mobile Advisers Video Enabling The Contact Centre Through Remote Experts and Mobile Advisers Barry Fialkov, Technical Solutions Architect #clmel Agenda Introduction Solution Architecture Flows Case Studies Conclusion

More information

StruxureWare TM Center Expert. Data

StruxureWare TM Center Expert. Data StruxureWare TM Center Expert Data End to end data center infrastructure management software for monitoring and control of power, cooling, security and energy usage from the building through IT systems

More information

Remote Application Server Version 14. Last updated: 25-02-15

Remote Application Server Version 14. Last updated: 25-02-15 Remote Application Server Version 14 Last updated: 25-02-15 Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise

More information

Secure Virtual Assist/ Access/Meeting

Secure Virtual Assist/ Access/Meeting Secure Virtual Assist/ Access/Meeting Easy-to-use tools for secure remote support, PC control and collaboration Technical support by phone, email, chat and pre-installed remote support clients can be cumbersome,

More information

MEGA Web Application Architecture Overview MEGA 2009 SP4

MEGA Web Application Architecture Overview MEGA 2009 SP4 Revised: September 2, 2010 Created: March 31, 2010 Author: Jérôme Horber CONTENTS Summary This document describes the system requirements and possible deployment architectures for MEGA Web Application.

More information

Cisco TelePresence Conductor

Cisco TelePresence Conductor Data Sheet Simple, Natural Conferencing Product Overview Cisco TelePresence Conductor software simplifies multiparty video communications, orchestrating the different resources needed for each conference

More information

Join & Leave Meetings

Join & Leave Meetings Join & Leave Meetings There are several ways to join a meeting depending on how you receive the meeting invitation. Joining a meeting doesn t require registration, software installation in advance or configuration.

More information

Cisco Remote Expert 1.9. Architectural Overview

Cisco Remote Expert 1.9. Architectural Overview Cisco Remote Expert 1.9 Architectural Overview August 2014 Table of Contents Preface...1 Introduction...2 Remote Expert Mobile...4 Customer Location... 5 Infrastructure Required for Access... 5 Remote

More information

Designing and Deploying Cisco Contact Centre Express

Designing and Deploying Cisco Contact Centre Express Designing and Deploying Cisco Contact Centre Express Christopher West Systems Engineer #clmel Training Session: Becoming a Call Centre Champion Agenda Cisco UCCX Product Overview What s New in UCCX 10.5/10.6?

More information

Remote Application Server Version 14. Last updated: 06-02-15

Remote Application Server Version 14. Last updated: 06-02-15 Remote Application Server Version 14 Last updated: 06-02-15 Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise

More information

Technical Requirements

Technical Requirements Vidyo Classic Platform August 203 Technical Requirements Operating Systems Windows XP SP2 Windows Vista Windows 7 32bit Windows 7 64bit Windows 8 Mac OS X 0.5 and above Linux Ubuntu 32bit Linux Ubuntu

More information

GTS VIDEOCONFERENCE. Powered by: Valid from: 1 June 2014

GTS VIDEOCONFERENCE. Powered by: Valid from: 1 June 2014 GTS VIDEOCONFERENCE Valid from: 1 June 2014 Powered by: 1/13 1 Introduction Videoconferencing is interactive remote communication between two or more participants, transmitted by voice or image. Participants

More information

Polycom RealPresence Capture Server - Virtual Edition Getting Started Guide

Polycom RealPresence Capture Server - Virtual Edition Getting Started Guide Getting Started Guide 1.6.1 April 2014 3725-69809-002/A Polycom RealPresence Capture Server - Virtual Edition Getting Started Guide Trademark Information POLYCOM and the names and marks associated with

More information

Cisco Jabber for ipad

Cisco Jabber for ipad Data Sheet Cisco Jabber for ipad Product Overview Cisco Collaboration Solutions improve team and customer experiences, helping improve your responsiveness to the market. Use technology to foster a culture

More information

Cisco Unified Videoconferencing 3515 Multipoint Control Unit

Cisco Unified Videoconferencing 3515 Multipoint Control Unit Data Sheet Cisco Unified Videoconferencing 3515 Multipoint Control Unit A flexible system for connecting multiple H.323, Session Initiation Protocol (SIP), and Skinny Client Control Protocol (SCCP) video

More information

Table 1 summarizes the requirements for desktop computers running the Participant Application and the myat&t utility.

Table 1 summarizes the requirements for desktop computers running the Participant Application and the myat&t utility. SYSTEM REQUIREMENTS Participant Application and myat&t Table 1 summarizes the requirements for desktop computers running the Participant Application and the myat&t utility. End-user Computer for Participant

More information