A Journey into Unified Communication

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1 A Journey into Unified Communication

2 The University of Bergen 3400 staff students 5200 phone end points PC endpoints 104 buildings Ranked world #134 2

3 Traditional telephony Part of Networking in the organisation PBX management outsourced to consultants Proprietary technology locked to one vendor Technical documentation not generally available IP interfaces must be secured with external filters/ firewalls, not through system configuration A graying work-force 3

4 Fundamental principles of IT at UiB Open standards Never depend on consultants for daily system management No firewalls, security to be implemented in the endpoint Any system we cannot get full technical control of is phased out 4

5 What had been noticed The University of Oslo project to build a new phone exchange based on open source components Most modern IP PBXes are applications on standard Linux servers All moderns IP PBXes can facilitate open standard communication protocols as a concept. 5

6 IT Department staff and organisation IT Director 95 total staff 4 admin/ management 31 IT support section 29 Applications section 30 Infrastructure section 3 Telecom 5 Networking 12 Unix 9 Windows 6

7 Communication technology supporting business processes Personal tools Business process tools 7

8 The basics of personal tools Video Voice Presence Instant Messaging 8

9 Business process tools Contact centres/user support centres well integrated with directory services and incident management services Local switchboard function at local departments, integrated with voic and queue systems Good presence service across all systems. 9

10 MX-ONE IP Phone Exchange from Aastra (purchased from Ericsson) Upgrade path from our old Ericsson MD110 Linux-based using a lot of open source components Good SIP implementation Allowed us to use our old digital phones and a lot of our old hardware integrated into our new PBX 10

11 Systems working together MS Lync PSTN MX- ONE Video Cloud Asterisk 11

12 The software components MX-ONE open, flexible, easy to integrate and debug MS Lync good UI, requires MS products as add-ons Video Registrar and codec translation Asterisk Very flexible voice engine for applications Cloud Realtime social media communication PSTN SIP Trunking for cost, flexibility and standardisation 12

13 The hardware bit Headsets for softphone Is it easier and cheaper to just give users a new hardphone than to train them to use softphones? Cameras 4200 proprietary phones SIP HW phones 13

14 The Asterisk project 1. Voic voice to Faxmail fax to , to fax. 3. Contact center solution for departments which Scales to 60 contact points Low functionality Self-administrated 14

15 Working with Uninett Invaluable SIP/Asterisk skills and know-how SIP Trunking for PSTN: Significantly lowered fixed costs Slightly lowered variable costs Redundancy built into the system Would love a better support structure 15

16 Bjørn Tore Sund Senior Engineer, Telecom manager IT Department, University of Bergen QUESTIONS? 16

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