Department of Education and Training Western Australia. RPL Assessment Tool Kit. CHC30102 Certificate III in Aged Care Work

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1 Department of Education and Training Western Australia RPL Assessment Tool Kit CHC30102 Certificate III in Aged Care Work

2 First Published 2009 ISBN Department of Education and Training All rights reserved. Western Australian Department of Education and Training materials, regardless of format, are protected by copyright law. Permission, however, is granted to trainers, Assessors, and Registered Training Organisations to use, reproduce and adapt the material (third party material excluded) for their Recognition of Prior Learning (RPL) assessment activities. This permission is subject to the inclusion of an acknowledgement of the source. Permission does not extend to the making of copies for hire or sale to third parties, and provided it is not used for commercial use or sale. Reproduction for purposes other than those indicated above requires the prior written permission of the Western Australian Department of Education and Training. Published by and available from WestOne Services 1 Prospect Place WEST PERTH WA 6005 Tel: (08) Fax: (08) Website: Acknowledgements This work has been produced with the assistance of funding provided by the Council of Australian Governments (COAG) National Reform Initiative (NRI). This resource contains Units of Competencies from CHC08: Training and Assessment Training Package CHC30102 Certificate III in Aged Care Work, Commonwealth of Australia 2007 Department of Education Science and Training (DEST), used under the AEShareNet-FfE licence. Disclaimer Whilst every effort has been made to ensure the accuracy of the information contained in this RPL Assessment Tool Kit, no guarantee can be given that all errors and omissions have been excluded. No responsibility for loss occasioned to any person acting or refraining from action as a result of the material in this RPL Assessment Tool Kit can be accepted by the Western Australian Department of Education and Training.

3 RPL Assessment Tool Kit Contents Recognition of Prior Learning (RPL) Assessment Tool Kit 5 Overview of the Recognition Process 7 PART 1 Section 1 Assessor s Information 9 Introduction 11 Explanation of RPL documents 12 Section 2 List of competencies in this RPL Assessment Tool Kit 13 Qualification Rules 15 List of competencies in this RPL Assessment Tool Kit 17 Section 3 Interview Question Bank and Recording Sheets 19 Skill Set 1 Orientation to working in aged care 21 Skill Set 2 Provide care and support 27 Skill Set 3 Work with others 37 Skill Set 4 Meet administration and information requirements 47 Section 4 Practical Tasks and Observation Recording Sheets 55 Practical Tasks 57 Skill Set 1 Orientation to working in aged care 61 Instructions for the candidate 61 Demonstration/Observation Checklist 65 Skill Set 2 Provide care and support 71 Instructions for the candidate 71 Demonstration/Observation Checklist 75 Skill Set 3 Work with others 81 Instructions for the candidate 81 Demonstration/Observation Checklist 85 Skill Set 4 Meet administration and information requirements 93 Instructions for the candidate 93 Demonstration/Observation Checklist 95 PART 2 Section 5 Candidate s Information and Self-Evaluation Forms 99 What is Recognition of Prior Learning (RPL)? 101 The four steps in the RPL assessment process 104 Candidate s Information Form 107 Candidate s Employment History Form 109 Candidate s Self-Evaluation Form 111 Section 6 Third Party Report and Supporting Documentation 115 Third Party Report 117 Assessor's Evidence Summary Sheet 119 Page 3 of 128 Department of Education and Training 2009

4 RPL Assessment Tool Kit Section 7 Mapping of Assessment Tools 121 Mapping document 123 Mapping to units of competency Interview Question Bank 125 Mapping to units of competency Demonstration/Observation Record 127 Department of Education and Training 2009 Page 4 of 128

5 RPL Assessment Tool Kit Recognition of Prior Learning (RPL) Assessment Tool Kit CHC30102 Certificate III in Aged Care Work This RPL Assessment Tool Kit has been developed by the Western Australian Department of Education and Training, in consultation with industry, as a resource to assist RPL Assessors by providing a set of quality assessment tools, which can be used to conduct whole of qualification RPL. This Kit also contains information which can be provided to the candidate. This kit should be customised to suit the needs of the candidate, employer/industry or Assessor and should reflect the purpose for which it is being used. It is recommended that prior to using this kit for the first time, and after any modifications or contextualisation, that this assessment kit be validated by the user to ensure it meets the required Australian Qualification Training Framework Standards (AQTF), relevant Training Package requirements and Registered Training Organisation (RTO) policies. A task-based model for RPL A process for RPL has been developed that promotes holistic, task-based assessment, and which focuses on relating assessment activities to actual job tasks. The intention of this model is to streamline and simplify recognition processes for prospective candidates. This RPL Assessment Tool Kit has been developed to support this task-based model. The focus of the new streamlined holistic assessment process is to focus on demonstrated skills and knowledge and is not reliant on documentary evidence, as the main source of evidence. Page 5 of 128 Department of Education and Training 2009

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7 RPL Assessment Tool Kit Overview of the Recognition Process Candidate Enquiry Candidate Information Form STEP 1 Candidate Self-Evaluation If not ready for RPL, the candidate is to be provided with training options. STEP 2 Interview and Questioning STEP 3 Demonstration/ Observation of Practical Tasks Gap Training (if required) STEP 4 Supporting Evidence/Third Party Report (If required) Issue Qualification Statement of Attainment By RTO Page 7 of 128 Department of Education and Training 2009

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9 Section 1 Assessor s Information PART 1 Section 1 Assessor s Information It is important that you complete both Steps 2 (Interview/Questioning) and 3 (Practical Assessment) when completing RPL Assessment using this kit. The RPL process is a streamlined process which does not rely solely on documentary evidence. It uses a combination of questioning, practical assessment and supporting evidence to provide evidence of candidate competence. Page 9 of 128 Department of Education and Training 2009

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11 Section 1 Assessor s Information Introduction Welcome to the CHC30102 Certificate III in Aged Care Work. This RPL Assessment Tool Kit contains 13 units (9 compulsory and 4 elective) of competency. It is simply set out, with a covering comprehensive list of instructions at the front of each document, as well as covering instructions for each step of the process, as found in the notes for the Assessor, and notes for the candidate. Included in this pack are documents as follows. Explanation of RPL documents Information for Assessors Qualification Rules and list of units of competency contained in this kit Units of competency separated into Skill sets/clusters for assessment Tool Kits for each skill set/cluster, in order: Interview Question Bank and Record of Interview Sheets Demonstration/observation Tasks and Recording Documents Candidate information Candidate Self-Evaluation (incorporating Third Party verification) Mapping documents (including Dimensions of Competency and Employability Skills) for all the units included in this kit. Page 11 of 128 Department of Education and Training 2009

12 Section 1 Assessor s Information Explanation of RPL documents a) Interview Question Bank and Recording Sheets (Section 3): The interview question bank is the second stage of the process, in which the Assessor and the candidate confirm the knowledge by discussing a series of questions. Each of these questions includes a series of Key Points, which may assist the Assessor in guiding the discussions. b) Demonstration/Observation Tasks (Section 4): These tools are designed to guide the Assessor and candidate through a workplace observation, proving the candidate s ability to conduct the specific tasks and skills required for recognition of competency in the particular area. c) Self-Evaluation Form (Section 5): This document is for the candidate to assess their suitability for RPL process, by asking them to consider each of the points and assessing their ability against the task. It has been broken into smaller skill groups, clustering like activities together to enable ease of completion. It is then reinforced by the candidate s supervisor s comments, both against tasks and as a summary for each group. This serves as third party validation of the candidate s claims. d) Third Party Report and Supporting Documentation (if applicable): The third party verification report is provided for referees, for example the supervisor, to confirm the candidate s skills and experience in the qualification/occupation. This is particularly useful in addressing Employability Skill requirements. It is imported to note that third party reports are not always available and that Assessors are recommended to use their professional judgement to determine if this is a requirement. e) Mapping document (Section 7): This tool demonstrates how each of the documents reflects the units of competency in the particular cluster. Department of Education and Training 2009 Page 12 of 128

13 Section 2 List of competencies in this RPL Assessment Tool Kit Section 2 List of competencies in this RPL Assessment Tool Kit Page 13 of 128 Department of Education and Training 2009

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15 Section 2 List of competencies in this RPL Assessment Tool Kit Qualification Rules CHC30102 Certificate III in Aged Care Work The following information has been extracted from Community Services Training Package published by ANTA, Requirements Successful completion of a total of 13 units of competency made up of: 9 compulsory core units 4 elective units. Core units Unit Code CHCAC1C CHCAC2C CHCAC3C CHCAC6C CHCAC15A CHCCOM2B CHCINF8B CHCOHS302A CHCORG3B Unit Title Provide support to an older person Provide personal care Orientation to aged care work Support the older person to meet their emotional and psychosocial needs Provide care support which is responsive to the specific nature of dementia Communicate appropriately with clients and colleagues Comply with information requirements of the aged care and community care sectors Participate in safety procedures for direct care work Participate in the work environment Elective units Electives should be selected from the list below although two units may be selected from units packaged in other Certificate III level qualifications in the Community Services Training Package or Health Training Package. Unit Code Unit Title CHCAC4B Assist in the provision of an appropriate environment CHCAC17A Support the older person to maintain their independence CHCAC16A Provide food services CHCAD1C Advocate for clients CHCADMIN5C Work within the administration protocols of the organisation CHCCS303A Provide physical assistance with medication CHCCS304A Assist with self medication CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities CHCDIS1C Orientation to disability work CHCORG22A Contribute to service delivery strategy HLTCSD3A Prepare and maintain beds HLTCSD6A Respond effectively to difficult or challenging behaviour Page 15 of 128 Department of Education and Training 2009

16 Section 2 List of competencies in this RPL Assessment Tool Kit HLTCSD7A HLTCSD8A HLTFA1A HLTGM1A HLTGM2A HLTGM3A HLTHIR4A HLTMS1A HLTMS2A HLTMS5A HLTMS6A HLTMS8A Care for home environment of clients Transport clients/patients Apply basic First Aid Perform routine servicing of plant, equipment and machinery Use hand and power tools Perform minor general maintenance Work effectively in a cross cultural context with Aboriginal and Torres Strait Islander people and organisations Collect and maintain linen stocks at user-locations Provide personal laundry service to clients, patients and others Perform general housekeeping duties to maintain clean environment Perform general cleaning tasks in a clinical setting Handling waste in a health care environment Department of Education and Training 2009 Page 16 of 128

17 Section 2 List of competencies in this RPL Assessment Tool Kit List of competencies in this RPL Assessment Tool Kit This section identifies the units contained in this Assessment Tool Kit. Units of competency covered in this RPL Assessment Tool Kit Note: Not all clusters need to be completed to qualify for this award. The candidate may select any three clusters which appropriately reflect their skills and experience. Skill Set 1 Orientation to working in aged care Unit Code Unit Title Core/Elective CHCAC3C Orientation to aged care work Compulsory CHCOHS302A Participate in safety procedures for direct care work Compulsory CHCDIS1C Orientation to disability work Elective Skill Set 2 Provide care and support Unit Code Unit Title Core/Elective CHCAC1C Provide support to an older person Compulsory CHCAC2C Provide personal care Compulsory CHCAC6C CHCAC15A Support the older person to meet their emotional and psychosocial needs Provide care support, which is responsive to the specific nature of dementia Compulsory Compulsory Skill Set 3 Work with others Unit Code Unit Title Core/Elective CHCCOM2B Communicate appropriately with clients and colleagues Compulsory CHCORG3B Participate in the work environment Compulsory CHCCS405A Work effectively with culturally diverse clients and coworkers Elective CHCGROUP2C Support group activities Elective Skill Set 4 Meet administration and information requirements Unit Code Unit Title Core/Elective CHCINF8B Comply with information requirements of the aged care and community care sectors Compulsory CHCADMIN5C Work within the administration protocols of the organisation Elective Page 17 of 128 Department of Education and Training 2009

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19 Section 3 Interview Question Bank and Recording Sheets Section 3 Interview Question Bank and Recording Sheets This section contains questions the Assessor may ask the candidate while documenting their conversation during the RPL interview. Assessor s Instructions It is not intended that every question for each competency be asked or discussed during the conversation, only questions related to those competencies that the initial documentary review has failed to fully address are required. Each question provides Key Points to look for in the candidate s responses. You may wish to use these key points to formulate questions of your own, contextualise, or rephrase the suggested questions to suit the candidate s particular work situation. On the Recording Sheets place a tick next to each key point as it is addressed by the candidate during the conversation. By doing this you are recording what you have heard the candidate say during the interview. Use the comments section next to each question to provide further details about the context of the discussion or other key points and examples the candidate has discussed that may be relevant in confirming competency. It is important to remember that the notes taken during the questioning interview are important evidence and should be retained as part of the candidate s assessment records. Page 19 of 128 Department of Education and Training 2009

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21 Section 3 Interview Question Bank and Recording Sheets Interview Question Bank and Recording Sheets Skill Set 1 Orientation to working in aged care Assessor s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate s name Assessor s name How/where was the interview conducted? Interview only At an RTO s premises Name: In the workplace Name: Page 21 of 128 Department of Education and Training 2009

22 Section 3 Interview Question Bank and Recording Sheets Skill Set 1 Orientation to working in aged care Candidate s name Units of competency CHCAC3C Orientation to aged care work CHCOHS302A Participate in safety procedures for direct care work CHCDIS1C Orientation to disability work Questions relating to Skill Set 1. Yes No Assessor s comments 1. What affects service delivery for older people living in their own home? CHCAC3C Elements 1, 2 Key points/answer may include: legislation changes caused by ageing community expectations funding service eligibility positive ageing. 2. How would you be able to recognise and report elder abuse? CHCAC3C Element 3 Key points/answer may include: rights of clients: charter of residents rights and responsibilities aged care act accreditation standards types of abuse physical, financial, etc follow organisational policy and procedures report to supervisor. Department of Education and Training 2009 Page 22 of 128

23 Section 3 Interview Question Bank and Recording Sheets Skill Set 1 Orientation to working in aged care Candidate s name Units of competency CHCAC3C Orientation to aged care work CHCOHS302A Participate in safety procedures for direct care work CHCDIS1C Orientation to disability work Questions relating to Skill Set 1. Yes No Assessor s comments 3. Identify manual handling hazards in an aged care setting. CHCOHS302A Elements 1, 2, 4, 5, 6 Key points/answer may include: transferring clients standing clients pushing wheelchairs/shower/chairs stretching repetitive tasks clients challenging behaviours, etc equipment faulty, poor designs, etc carers limited breaks, stress, little time, etc Page 23 of 128 Department of Education and Training 2009

24 Section 3 Interview Question Bank and Recording Sheets Skill Set 1 Orientation to working in aged care Candidate s name Units of competency CHCAC3C Orientation to aged care work CHCOHS302A Participate in safety procedures for direct care work CHCDIS1C Orientation to disability work Questions relating to Skill Set 1. Yes No Assessor s comments 4. Identify sources of infection and how you would minimise risk to yourself and others? CHCOHS302A Elements 3, 4, 5, 6 Key points/answer may include: soiled linen body fluids unprotected breaks in skin PPE (personal protective equipment) hand washing getting visitors to use antimicrobial hand-gels on arrival knowledge of transmission. Department of Education and Training 2009 Page 24 of 128

25 Section 3 Interview Question Bank and Recording Sheets Skill Set 1 Orientation to working in aged care Candidate s name Units of competency CHCAC3C Orientation to aged care work CHCOHS302A Participate in safety procedures for direct care work CHCDIS1C Orientation to disability work Questions relating to Skill Set 1. Yes No Assessor s comments 5. What affects service delivery for people with disabilities living in the community? CHCDIS1C Element 1 CHCAC3C Elements 1, 2 Key points/answer may include: legislation causes of disabilities community expectations funding service eligibility access and equity. 6. How do you support the rights of people with disabilities? CHCDIS1C Elements 2, 3 Key points/answer may include: charter of rights general human rights freedom of discrimination freedom of information access and equity privacy, confidentiality. Page 25 of 128 Department of Education and Training 2009

26 Section 3 Interview Question Bank and Recording Sheets Skill Set 1 Orientation to working in aged care Candidate s name Units of competency CHCAC3C Orientation to aged care work CHCOHS302A Participate in safety procedures for direct care work CHCDIS1C Orientation to disability work Additional notes from conversation Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor s name Date Department of Education and Training 2009 Page 26 of 128

27 Section 3 Interview Question Bank and Recording Sheets Interview Question Bank and Recording Sheets Skill Set 2 Provide care and support Assessor s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate s name Assessor s name How/where was the interview conducted? Interview only At an RTO s premises Name: In the workplace Name: Page 27 of 128 Department of Education and Training 2009

28 Section 3 Interview Question Bank and Recording Sheets Skill Set 2 Provide care and support Candidate s name Units of competency CHCAC1C Provide support to an older person CHCAC2C Provide personal care CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC15A Provide care support, which is responsive to the specific nature of dementia Questions relating to Skill Set 2. Yes No Assessor s comments 7. How do you take into account the physical changes associated with ageing when delivering services? CHCAC1C Elements 1, 2 Key points/answer may include: mobility communication time management safety issues legislation assessments ensure care plans are updated reporting changes. Department of Education and Training 2009 Page 28 of 128

29 Section 3 Interview Question Bank and Recording Sheets Skill Set 2 Provide care and support Candidate s name Units of competency CHCAC1C Provide support to an older person CHCAC2C Provide personal care CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC15A Provide care support, which is responsive to the specific nature of dementia Questions relating to Skill Set 2. Yes No Assessor s comments 8. What are the situations of potential risks for an older person living on their own? CHCAC1C Element 4 Key points/answer may include: self-neglect impaired judgements or problem solving ability impaired cognitive functioning social isolation loss and grief sensory loss sudden change in health status environmental hazards: uneven surfaces furniture obstructing poor home maintenance poor lighting inadequate heating or cooling inadequate security rights not being upheld. Page 29 of 128 Department of Education and Training 2009

30 Section 3 Interview Question Bank and Recording Sheets Skill Set 2 Provide care and support Candidate s name Units of competency CHCAC1C Provide support to an older person CHCAC2C Provide personal care CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC15A Provide care support, which is responsive to the specific nature of dementia Questions relating to Skill Set 2. Yes No Assessor s comments 9. How do you support an older person to meet their personal care needs? CHCAC1C Element 3 CHCAC2C Elements 1, 2, 3 Key points/answer may include: follow organisational procedures follow individual care plan report any difficulties to supervisor identify and use aids that will assist, eg wheelchairs, mobility aids, lifting or transferring aids, beds, rails keep client informed take into account personal preferences personal care including: washing dressing and undressing grooming and hair care oral hygiene toileting hydration and nutrition mobilisation and transfer. Department of Education and Training 2009 Page 30 of 128

31 Section 3 Interview Question Bank and Recording Sheets Skill Set 2 Provide care and support Candidate s name Units of competency CHCAC1C Provide support to an older person CHCAC2C Provide personal care CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC15A Provide care support, which is responsive to the specific nature of dementia Questions relating to Skill Set 2. Yes No Assessor s comments 10. How are you able to support an older person to maintain their social network and remain engaged in the wider community? CHCAC6C Elements 1, 3, 5 Key points/answer may include: ascertain individual preferences advocacy community networks including: ethno-specific organisations clubs community centres support groups church/spiritual groups sport and recreational groups community welfare groups voluntary organisations veterans/war widows organisations reporting to supervisor. Page 31 of 128 Department of Education and Training 2009

32 Section 3 Interview Question Bank and Recording Sheets Skill Set 2 Provide care and support Candidate s name Units of competency CHCAC1C Provide support to an older person CHCAC2C Provide personal care CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC15A Provide care support, which is responsive to the specific nature of dementia Questions relating to Skill Set 2. Yes No Assessor s comments 11. How are you able to identify an older person experiencing loss and grief and be able to support them? CHCAC6C Elements 2, 4 Key points/answer may include: empathy types of loss can include: significant others relationships independence control status possessions health know the stages of loss and grief denial, anger, bargaining, depression, acceptance recognise signs report to supervisor provide information on relevant support services. Department of Education and Training 2009 Page 32 of 128

33 Section 3 Interview Question Bank and Recording Sheets Skill Set 2 Provide care and support Candidate s name Units of competency CHCAC1C Provide support to an older person CHCAC2C Provide personal care CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC15A Provide care support, which is responsive to the specific nature of dementia Questions relating to Skill Set 2. Yes No Assessor s comments 12. What aspects do you need to consider when providing activities to people with dementia? CHCAC15A Elements 1, 2 Key points/answer may include: maintain dignity maintain and use existing skills maintain independence age appropriate culture appropriate take into account likes take into account dislikes safety issues allow person to take risks where appropriate time appropriateness empathy knowledge of the different types of dementia. Page 33 of 128 Department of Education and Training 2009

34 Section 3 Interview Question Bank and Recording Sheets Skill Set 2 Provide care and support Candidate s name Units of competency CHCAC1C Provide support to an older person CHCAC2C Provide personal care CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC15A Provide care support, which is responsive to the specific nature of dementia Questions relating to Skill Set 2. Yes No Assessor s comments 13. What can be done to minimise the impact of challenging behaviours? CHCAC15A Element 3 Key points/answer may include: observe and document behaviours determine triggers consider the impact of behaviour on others consider the impact of behaviour on person strategies to respond to challenging behaviours including: distraction current events reminiscences music, dancing walking talk about familiar or favourite topics behaviour modification address physical triggers, eg pain alternative therapies document strategies on individual care plan implement strategies review strategies regularly report when strategies are not effective. Department of Education and Training 2009 Page 34 of 128

35 Section 3 Interview Question Bank and Recording Sheets Skill Set 2 Provide care and support Candidate s name Units of competency CHCAC1C Provide support to an older person CHCAC2C Provide personal care CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC15A Provide care support, which is responsive to the specific nature of dementia Additional notes from conversation Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor s name Date Page 35 of 128 Department of Education and Training 2009

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37 Section 3 Interview Question Bank and Recording Sheets Interview Question Bank and Recording Sheets Skill Set 3 Work with others Assessor s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate s name Assessor s name How/where was the interview conducted? Interview only At an RTO s premises Name: In the workplace Name: Page 37 of 128 Department of Education and Training 2009

38 Section 3 Interview Question Bank and Recording Sheets Skill Set 3 Work with others Candidate s name Units of competency CHCCOM2B Communicate appropriately with clients and colleagues CHCORG3B Participate in the work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities Questions relating to Skill Set 3. Yes No Assessor s comments 14. How do you demonstrate effective communication with clients? CHCCOM2B Element 1 Key points/answer may include: show respect be non-judgemental accept peoples differences self-introduction ensure speaking clearly clarify what is said respond in a culturally appropriate way use touch and other forms of nonverbal communication when appropriate maximise person s communication allow time to respond ascertain if older person needs and uses communication aids be aware of language barriers. Department of Education and Training 2009 Page 38 of 128

39 Section 3 Interview Question Bank and Recording Sheets Skill Set 3 Work with others Candidate s name Units of competency CHCCOM2B Communicate appropriately with clients and colleagues CHCORG3B Participate in the work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities Questions relating to Skill Set 3. Yes No Assessor s comments 15. Describe what actions you take when you are given instructions in the workplace and what you would do if you were experiencing difficulties with those instructions? CHCCOM2B Elements 2, 3 CHCORG3B Element 2 Key points/answer may include: instructions may be written or verbal instructions may be: manufacturer s/operating instructions following policy and procedures supervisor s instructions completed within agreed time frames work within job description refer to job description if unsure clarify understanding of instructions report to supervisor if experiencing any difficulties. Page 39 of 128 Department of Education and Training 2009

40 Section 3 Interview Question Bank and Recording Sheets Skill Set 3 Work with others Candidate s name Units of competency CHCCOM2B Communicate appropriately with clients and colleagues CHCORG3B Participate in the work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities Questions relating to Skill Set 3. Yes No Assessor s comments 16. In what ways do you contribute to the operation of a workgroup at your workplace? CHCCOM2B Element 3 CHCORG3B Elements 1, 3, 4 Key points/answer may include: know own job description know own job role and responsibilities know the individual roles of others in team obtain assistance and directions when need work compliments each other follow organisational guidelines share workloads where appropriate remain positive and courteous identify resources needed share resources with colleagues keep work area safe keep work area well organised effective time management negotiate with colleagues. Department of Education and Training 2009 Page 40 of 128

41 Section 3 Interview Question Bank and Recording Sheets Skill Set 3 Work with others Candidate s name Units of competency CHCCOM2B Communicate appropriately with clients and colleagues CHCORG3B Participate in the work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities Questions relating to Skill Set 3. Yes No Assessor s comments 17. What aspects would you need to consider that ensures you work cooperatively with others? CHCORG3B Elements 1, 3, 4 Key points/answer may include: problem solve negotiate with colleagues respect individual differences value cultural differences and diversity know and respect the different roles and responsibilities remain positive and courteous remain professional share relevant information report and manage conflicts identify resources needed share resources with colleagues keep work area safe keep work area well organised effective time management. Page 41 of 128 Department of Education and Training 2009

42 Section 3 Interview Question Bank and Recording Sheets Skill Set 3 Work with others Candidate s name Units of competency CHCCOM2B Communicate appropriately with clients and colleagues CHCORG3B Participate in the work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities Questions relating to Skill Set 3. Yes No Assessor s comments 18. How do you ensure that you communicate effectively with culturally diverse persons? CHCCS405A Elements 1, 2, 3 Key points/answer may include: cultural diversity includes: ethnicity race language cultural norms and values religion beliefs and customs family structure and relationships personal history and experience gender and gender relationships age sexuality show respect for others be aware of own biases or values develop and maintain relationships show mutual trust and confidence make effort to communicate effectively seek assistance from others if needed. Department of Education and Training 2009 Page 42 of 128

43 Section 3 Interview Question Bank and Recording Sheets Skill Set 3 Work with others Candidate s name Units of competency CHCCOM2B Communicate appropriately with clients and colleagues CHCORG3B Participate in the work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities Questions relating to Skill Set 3. Yes No Assessor s comments 19. How would you resolve cross-cultural misunderstandings that may occur between two clients? CHCCS405A Element 4 Key points/answer may include: identify the issues consider the cultural differences of both any difficulties are identified any similarities are identified seek assistance when required follow organisational protocols utilise basic conflict resolution and negotiation skills ensure safety of both clients engage a cultural interpreter clients to be involved in decision making workplace free from culturally insensitive literature, posters or signage. Page 43 of 128 Department of Education and Training 2009

44 Section 3 Interview Question Bank and Recording Sheets Skill Set 3 Work with others Candidate s name Units of competency CHCCOM2B Communicate appropriately with clients and colleagues CHCORG3B Participate in the work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities Questions relating to Skill Set 3. Yes No Assessor s comments 20. How would you organise resources for a group activity you were conducting? CHCGROUP2C Elements 1, 2, 3 Key points/answer may include: group activities may be informal or formal group activities may include: discussions recreational activities research, planning and management education formal and informal community action resources include: information or referrals facilities equipment or materials administrative support facilitation of meetings worker skill or expertise ensure adequate resourcing is available communicate availability of resources communicate guidelines of use of resources ensure cooperation report on use of resources report when resources need to be replaced complete reports to organisational standards. Department of Education and Training 2009 Page 44 of 128

45 Section 3 Interview Question Bank and Recording Sheets Skill Set 3 Work with others Candidate s name Units of competency CHCCOM2B Communicate appropriately with clients and colleagues CHCORG3B Participate in the work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCGROUP2C Support group activities Additional notes from conversation Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor s name Date Page 45 of 128 Department of Education and Training 2009

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47 Section 3 Interview Question Bank and Recording Sheets Interview Question Bank and Recording Sheets Skill Set 4 Meet administration and information requirements Assessor s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate s name Assessor s name How/where was the interview conducted? Interview only At an RTO s premises Name: In the workplace Name: Page 47 of 128 Department of Education and Training 2009

48 Section 3 Interview Question Bank and Recording Sheets Skill Set 4 Meet administration and information requirements Candidate s name Units of competency CHCINF8B Comply with information requirements of the aged care and community care sectors CHCADMIN5C Work within the administration protocols of the organisation Questions relating to Skill Set 4. Yes No Assessor s comments 21. It is important to maintain records and reports. Why and how do you ensure they remain accurate? CHCINF8B Elements 1, 2 CHCADMIN5C Element 1 Key points/answer may include: records include: records related to a person s health status assessments plans of care progress notes test results continence management charts behaviour management charts activity programs reports include: verbal or written memos letters records chart reports notes Department of Education and Training 2009 Page 48 of 128

49 Section 3 Interview Question Bank and Recording Sheets Skill Set 4 Meet administration and information requirements Candidate s name Units of competency CHCINF8B Comply with information requirements of the aged care and community care sectors CHCADMIN5C Work within the administration protocols of the organisation Questions relating to Skill Set 4. Yes No Assessor s comments follow organisational protocols know legal requirements for documentation: dated written in black or blue pen all remaining blank spaces ruled out may be summonsed to a court know purpose of client records know how to complete know what abbreviations are acceptable complete as soon as possible following an event remain objective maintain confidentiality. Page 49 of 128 Department of Education and Training 2009

50 Section 3 Interview Question Bank and Recording Sheets Skill Set 4 Meet administration and information requirements Candidate s name Units of competency CHCINF8B Comply with information requirements of the aged care and community care sectors CHCADMIN5C Work within the administration protocols of the organisation Questions relating to Skill Set 4. Yes No Assessor s comments 22. How do you ensure that you work within a legal and ethical framework to meet duty of care requirements? CHCINF8B Element 4 Key points/answer may include: understand legislation and common law follow organisational protocol know policy and procedures recognise potential ethical issues and ethical dilemmas discuss issues with an appropriate person recognise unethical conduct report unethical conduct recognise and report when the clients rights and interests are not being protected rights include: privacy confidentiality dignity freedom of association informed choice lodge a complaint express ideas and opinions to an agreed standard of care Department of Education and Training 2009 Page 50 of 128

51 Section 3 Interview Question Bank and Recording Sheets Skill Set 4 Meet administration and information requirements Candidate s name Units of competency CHCINF8B Comply with information requirements of the aged care and community care sectors CHCADMIN5C Work within the administration protocols of the organisation Questions relating to Skill Set 4. Yes No Assessor s comments manage complaints recognise forms of abuse: financial physical emotional report witnessed signs of abuse understand role and responsibilities of legal guardians. Page 51 of 128 Department of Education and Training 2009

52 Section 3 Interview Question Bank and Recording Sheets Skill Set 4 Meet administration and information requirements Candidate s name Units of competency CHCINF8B Comply with information requirements of the aged care and community care sectors CHCADMIN5C Work within the administration protocols of the organisation Questions relating to Skill Set 4. Yes No Assessor s comments 23. How do you store and maintain client information within your workplace? CHCINF8B Element 3 CHCADMIN5C Elements 2, 3 Key points/answer may include: storage and maintenance of information including: manual filing computer filing database management of computer directories follow organisational protocol accessed by appropriate individuals remain objective maintain confidentiality maintain security of information by: password protection stored in a locked filing cabinet put away after use report any breaches. Department of Education and Training 2009 Page 52 of 128

53 Section 3 Interview Question Bank and Recording Sheets Skill Set 4 Meet administration and information requirements Candidate s name Units of competency CHCINF8B Comply with information requirements of the aged care and community care sectors CHCADMIN5C Work within the administration protocols of the organisation Questions relating to Skill Set 4. Yes No Assessor s comments 24. How do you manage enquiries in your workplace from visitors? CHCADMIN5C Elements 3, 4 Key points/answer may include: enquiries may be: telephone calls faxes letters internal memos personal visits follow organisational procedures respond promptly maintain confidentiality maintain security and safety of clients staff are clearly identified know locations within workplace know roles and titles of colleagues take down and distribute written messages utilise communication equipment utilise appropriate telephone technique seek assistance if unsure. Page 53 of 128 Department of Education and Training 2009

54 Section 3 Interview Question Bank and Recording Sheets Skill Set 4 Meet administration and information requirements Candidate s name Units of competency CHCINF8B Comply with information requirements of the aged care and community care sectors CHCADMIN5C Work within the administration protocols of the organisation Additional notes from conversation Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor s name Date Department of Education and Training 2009 Page 54 of 128

55 Section 4 Practical Tasks and Observation Recording Sheets Section 4 Practical Tasks and Observation Recording Sheets This section contains practical assessment tasks that the candidate will complete to assist you in determining a candidate s skills and knowledge. Assessor s instructions Use the Observation Recording Sheets for each of the practical tasks to document the skills and knowledge demonstrated by the candidate in completing each of the required tasks. These practical tasks may be modified to suit the context of the candidate s workplace, job role or their work environment. Not all tasks need to be completed by the applicant. The Assessor should select only those tasks that will provide the required evidence to prove competency by the candidate. For a whole qualification it may be necessary to perform all tasks. It is important to remember that the notes made by the Assessor during the observation of the practical demonstration are important evidence and should be retained as part of the candidate s assessment records. Page 55 of 128 Department of Education and Training 2009

56 Section 4 Practical Tasks and Observation Recording Sheets Page intentionally blank Department of Education and Training 2009 Page 56 of 128

57 Section 4 Practical Tasks and Observation Recording Sheets Practical tasks While performing the various practical tasks, it is important that the principles of Occupational Health and Safety, and workplace safety requirements be met at all times. Assessors need to ensure that the specifications for materials/resources used in the practical tasks are consistent with those in the critical aspects of evidence. (Refer to the Mapping of Assessment Tools document for more information) Skill Set 1 Orientation to working in aged care Task 1 Manual handling The candidate is required to transfer a client. Task 2 Personal safety The candidate is presented with a sudden behaviour change in an elderly client or during the course of their shift work in isolation or in a confined space. Task 3 Infection control The candidate is required to maintain infection control measures. Task 4 Risk management The candidate is required to manage a hazard. Task 5 Workplace involvement The candidate is required to demonstrate their workplace involvement. Task 18 Positive ageing The candidate is required to demonstrate how they have adapted the client s care to meet their physical changes and still maintain their independence. Task 21 Aged care rights and structure The candidate is required to identify in their aged care setting policies and procedures where aged care rights and structure are in place and then carry them out during their daily activities. Task 22 Client welfare The candidate is required to demonstrate how they enable the client to participate in activities of their choice. Page 57 of 128 Department of Education and Training 2009

58 Section 4 Practical Tasks and Observation Recording Sheets Skill Set 2 Provide care and support Task 16 Personal care The candidate is required to carry out personal care. Task 17 Support older person The candidate is required to identify how they provide choice for their client in their activities. Task 18 Positive ageing The candidate is required to demonstrate how they have adapted the client s care to meet their physical changes and still maintain their independence. Task 19 Meeting needs The candidate is required to demonstrate how they enable the client to participate in activities of their choice. Task 20 Dementia care The candidate is required to demonstrate how the needs of clients with dementia are met during the course of their shift. Skill Set 3 Work with others Task 5 Workplace involvement The candidate is required to demonstrate their workplace involvement. Task 6 Review of own performance The candidate is required to review their performance during daily workplace routines. Task 7 Cooperative work The candidate is required to work cooperatively during daily workplace routines. Task 8 Policies and procedures The candidate is required to identify workplace policies and procedures and how to identify a procedure which is no longer being carried. Task 9 Communication in the workplace The candidate is required to communicate in their daily workplace routines. Task 13 Cultural diversity The candidate is required to demonstrate cultural diversity in a respected aged care setting. Task 14 Group work The candidate is required to attend a work committee meeting or an OHS committee meeting or asked to assist with a recreation activity. Department of Education and Training 2009 Page 58 of 128

59 Section 4 Practical Tasks and Observation Recording Sheets Skill Set 4 Meet administration and information requirements Task 10 Administration and information The candidate is to conduct administrative duties. Task 11 Service planning The candidate is to constantly monitor change in their client s condition. Task 12 Ethics and legislation The candidate is to demonstrate their understanding of ethics and legislation. Page 59 of 128 Department of Education and Training 2009

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