The global leader in Web communications services.

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1 The global leader in Web communications services.

2 Meeting Business Needs Around the World. CHOOSING A COMPANY TO PROVIDE INTERACTIVE WEB COMMUNICATIONS SERVICES CAN BE A MISSION-CRITICAL DECISION FOR A LARGE ENTERPRISE. THAT S WHY MORE THAN 7,000 COMPANIES AROUND THE WORLD, INCLUDING MORE THAN ONE THIRD OF THE FORTUNE 1000, HAVE CHOSEN WEBEX. THE REASONS ARE CLEAR: EXCLUSIVE MEDIATONE TECHNOLOGY WebEx meetings are powered by WebEx MediaTone, the most advanced Web communications technology platform. WebEx users experience unique and significant advantages in their online communications, including the sharing of complex media types, support for a wide range of new devices and platforms, and a proprietary global communications network that offers unbeatable security, reliability, and scalability. ENTERPRISE-CLASS GLOBAL SOLUTION No other company has as much experience in satisfying large organizations, or can offer as many targeted interactive services, or can equal the global reach of WebEx. From deployment to training to security to service, WebEx is truly enterprise-class. SCALABLE GROWTH WebEx provides access to an entire suite of highly targeted, interactive Web services, the only complete, cross-divisional, enterprise-wide solution available. FLEXIBLE GLOBAL ACCOUNT PROGRAM WebEx offers a variety of enterprise usage models to make full utilization cost-effective. In addition, a partnership with a single worldwide vendor creates more opportunities for savings. BRANDING ACROSS THE ENTERPRISE WebEx services can be configured to reflect your corporate look and respond to specific corporate requirements for functionality and flexibility. NO OTHER COMPANY CAN MATCH WEBEX WHEN IT COMES TO DEPTH OF EXPERIENCE AND DEPTH OF SERVICES. WHICH LEAVES ONLY ONE QUESTION: What can WebEx do for your business?

3 HP is committed to offering its customers mobile solutions that improve productivity, and we are pleased to be working with WebEx to deliver on this goal. PENDY PENDYALA, GENERAL MANAGER, HP WIRELESS AND INTERNET SOLUTIONS DIVISION Accelerate Business Processes with Technology That s Years Ahead. Only WebEx offers the benefits of MediaTone technology a communications platform far beyond the competition. This exclusive WebEx technology enables true, real-time interactive Web meetings with levels of functionality, reliability, security, and scalability impossible with the database-centric, store-and-retrieve architecture utilized by others. With the power of WebEx s MediaTone technology, your company can: Access the richest suite of online meeting services available. Leverage advanced communications capabilities, including PowerPoint animations and transitions, graphics, as well as complex media types like 3-D objects, streaming media and multi-point video. Extend your online communications to a wide variety of non-pc devices such as wireless PDAs and multimedia phones. Take advantage of My WebEx, another exclusive MediaTone feature that provides the ability to securely access and share information when the content or application resides on an unattended or remote computer. cutting-edge Rest assured that as your Web communications services needs grow, the WebEx MediaTone Network scales with you.

4 secure Protect Critical Communications with Enterprise-Strength Security. Because security issues are of prime importance in today s technology environment, all WebEx Interactive Services offer support for SSL encryption. Beyond encryption, it is important to understand that WebEx has created an infrastructure that is completely managed and controlled by WebEx. There are no co-location facilities or third party managers. Moreover, with WebEx s real-time switching technology, data is never uploaded, stored and vulnerable as it is pushed to attendees. And only WebEx maintains a dedicated staff responsible only for WebEx performance and up time 24/7/365 to ensure enterprise-class reliability. global Succeed in the Global Marketplace with a Truly Global Partner. If you have a global business, your Web communications service provider must be global, as well. The WebEx MediaTone Network is a proprietary worldwide communications network that enables secure, dependable, real-time communications services by routing communications through WebEx hubs strategically dispersed at facilities around the globe. The result is a powerful network that is unmatched for secure, reliable, and fast, real-time data delivery on a global level. The WebEx meeting experience is available in European and Asian languages, including German, French, Japanese, Korean and Chinese. WebEx supports its international clients with offices in the US, Europe, Southeast Asia and Australia. functional Project Your Good Brand Name Everywhere You Do Business. As part of the installation and deployment process, an enterprise s WebEx site is co-branded to incorporate the look and feel of the corporate Web site. If further customization is required, the WebEx Professional Services Organization will provide a wide range of integration and customization services, including an extensive set of APIs to provide customers with the ability to customize their own front-end implementation, or enable a single login of the WebEx meeting services.

5 responsive Maximize Your IT-Investment with Top Quality Service and Support. With dedicated client service managers, as well as a highly responsive technical support and training staff, corporate clients give WebEx the highest ratings for training and service. WebEx offers a variety of training services for the enterprise, including online courses, self-paced training modules, and study hall sessions. Special programs are also available to Train-the-Trainer, and Train-the-Technical Support. In addition, WebEx offers Onsite Training, in which an expert WebEx trainer provides training to employees and managers across the enterprise. As an enterprise customer, a complete menu of support options are available on a global basis, including both and phone assistance prior, during or after a WebEx meeting. Phone calls are answered in real time by WebEx technical staff during our standard support hours of 4am PST-7pm PST, M-F. WebEx also offers 24/7/365 support on a global basis. With WebEx we re able to train hundreds of people at any given point in time. We ve estimated that this is saving us more than $4 million per year. RON SCHNEIDER, FIRST VP OF TRAINING AND PERFORMANCE DEVELOPMENT, COUNTRYWIDE WHOLESALE LENDING DIVISION

6 agile Get Results Fast with Rapid Deployment. Provisioned directly on the WebEx MediaTone Network, WebEx services do not require onsite installation of hardware, software or other infrastructure adaptation. Since configuration and/or integration of enterprise software or firewalls are not generally necessary, ramp-up is seamless and cost-effective. Through active participation in over 7,000 customer deployments, WebEx has developed a proven and effective deployment program for the global enterprise. The program has four phases: Planning, Awareness, Knowledge and Adoption. Demonstrations, corporate communications and internal marketing materials assure rapid acceptance and continued benefits to the enterprise. results Boost ROI with Enterprise-Wide Standardization. A special enterprise program allows organizations to purchase subscription minutes that can be used for any WebEx service. This allows the administrator or the user to choose the most effective Web communication tool for the job Meeting Center, Training Center, Support Center or Event Center. Integrated tracking numbers give accounting the power to better manage and allocate costs, creating departmental accountability. More cost-savings stem from the benefits of managing all of the enterprise s online meeting needs from one vendor. In addition to providing users with the service that best suits their needs, the single vendor relationship significantly reduces purchasing, rollout and administration expenses. WebEx s enterprise-quality training and support for all services further adds to the cost savings. The WebEx network is a productive way for our customers to expand the reach of their business to the global market. MICHEL SICCO, VP TELECONFERENCING SERVICES OF FRANCE / TELECOM

7 complete Streamline Your Organization with a Full Suite of Services. As a WebEx customer, your company can boost productivity and profits with a wide range of incredibly rich, interactive Web communications services. WebEx Enterprise Edition enables administrators to provide, and users to access, the complete suite of WebEx Interactive Services, leveraging the features of the specific service that's best for their needs. WebEx Enterprise Edition is delivered with My WebEx, the personal portal into the WebEx suite of services. Through My WebEx, users within the enterprise can access all of their WebEx services in a single place, with a single login. Personal productivity tools available in My WebEx include My Meetings, My Files, My Contacts, My Reports, and powered by MediaTone s Access Anywhere, My Computers. WITH MULTI-POINT VIDEO AND 3D ANIMATIONS, WEBEX MEETINGS PROVIDE THE RICHEST, MOST INTERACTIVE WEB COMMUNICATIONS EXPERIENCE ACROSS THE ENTERPRISE. WebEx Meeting Center is a Web communication service that lets people meet online with anyone, anywhere, anytime for the richest, most interactive and productive meetings. Reduce costs and accelerate decision making with partners, customers and employees by taking meetings online. WebEx Training Center is a virtual classroom that enables cost-conscious training organizations to deliver the most interactive and effective live, online training. Rapidly scale your training programs to reach more people, more often while maximizing your training budget. WebEx Event Center is an online auditorium with the richest, most powerful presentation experience and the easiest-touse, turnkey event management capabilities for quantifiable, cost-effective and repeatable success for all of your events. WebEx Support Center is an interactive remote support solution that enables Technical Support Representatives to diagnose and solve problems smarter and faster reducing call times and costs while increasing customer satisfaction all from the TSR desktop.

8 WebEx allows us to improve internal collaboration, cut development time, and increase communications with our vendor network. MASAHIRO INOUE, PRESIDENT AND CEO / KYOCERA WIRELESS CORP. You re Not Just Buying a Service. You re Buying a Company. When you select a Web communications service provider, you are also choosing a business partner. You want to be sure your partner will be in business when you need them. You also want to be sure your partner continues to innovate and grow. With over 7,000 customers, WebEx is the solid market leader, achieving 64% market share according to Frost & Sullivan. WebEx is listed under the stock symbol WEBX on the NASDAQ. Join hundreds of Fortune 1000 companies already using WebEx. For more information, go to or call Authorized Reseller / Trainer for WebEx: Pro Systems, Inc Crews Road - Suite L, Matthews NC USA Tel: Fax: Web: we ve got to start meeting like this Certain features and capabilities may not be available for all services. 2003, WebEx Communications, Inc. All rights reserved. WebEx and the WebEx logo are registered trademarks of WebEx Communications, Inc. All other trademarks are the property of their respective owners. 2002, WebEx Communications, Inc. All rights reserved. WebEx and the WebEx logo are registered trademarks of WebEx Communications, Inc. All other trademarks are the property of their respective owners CC

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