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1 How-To Guide SAP Digital for Customer Engagement Document Version: How to Import Contacts from Google. How to import contacts from Google

2 Document History Document Version Description 1.0 First official release of this guide 2

3 Table of Contents 1 Business Scenario Background Information Prerequisites Import Customer information from Google

4 1 Business Scenario SAP Digital for Customer Engagement offers an ability to import existing customer contacts from Google contacts. Google contacts is one of the most popular online address books that integrates with Gmail, Calendar, Drive, and other Google products. It is a common use case for customers to maintain their contacts using Google contacts. Seamless ability to import customer information from Google will make it easier to migrate to SAP Digital for Customer. 2 Background Information Ability to import customer information from Google contacts. 3 Prerequisites Google contacts account with existing customer information. CSV file containing English only characters. Please note that for files containing non English characters, UTF-8 is the only encoding format that is supported. 4 Import Google contacts in SAP Digital for Customer 1. On SAP Digital for Customer go to Settings, Data and Under Import Data click on import beside Google Contacts. 4

5 2. Choose an account you would like to import contacts from. 3. Authorize Google to access and manage your contacts. Click Allow. 5

6 4. Select a group that you that you want to import contacts from. Click on Import. 5. You should receive a success message, as illustrated below. Click on OK. 6

7 6. After a few minutes, you should receive an with subject Your Data Import is Complete. This contains information about number of successful imports as well as failures. 7. If there are an errors, please open the attached file and look into the column titled PROCESSING_ERROR as shown below: 8. You should find successfully imported records in the Customers tab as shown below. By default, imported records are in In Preparation stage. 7

8 9. If you would like to set the status of imported customer record to Active : go to Customers -> Individual Customers and click on a customer. 10. Click on Actions at the bottom of the screen and then click on Activate. 8

9 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

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