Merchant Deposit Capture Services. User Guide

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Merchant Deposit Capture Services. User Guide"

Transcription

1 Merchant Deposit Capture Services User Guide

2

3 Disclaimer: The information and materials in these pages, including text, graphics, links, or other items are provided as is and available. The information and materials may contain Errors, problems, or other limitations and Cathay Bank expressly disclaims any liability for such errors, omissions, problems, other limitations. Cathay Bank does not make any representations, warranties, or guarantees whatsoever as to the accuracy, adequacy, reliability, correctness, completeness, or suitability of such information and materials or their applicability to a particular situation. MDC User Guide (10/13)

4

5 TABLE OF CONTENTS General... 1 Minimum System Requirements... 1 Workstations:... 1 Software:... 1 Browsers:... 1 Scanner Driver Installation... 2 Java Installation Update... 3 Understanding Checks and MICR Information... 9 Items You May Deposit... 9 Scanner Cathay Bank Website and Log In Process Accessing Merchant Deposit Capture Secured Login One Time Security Code Phone Call Authentication Text Message Authentication Password Password Requirements Welcome Menu Dashboard User Administration Create/Modify/Delete User Add New Client User Depositor User Role Matrix Processing Deposits Capturing Deposits Approval Reports General Reports Retreiving Check Images Check Storage Important Information How Does Anti Money Laundering (AML) Compliance Apply to Remote Deposit Capture? Key Risk: Fraud & Other Unusual Transactions Network Contingency Plan Help and Technical Support... 37

6

7 GENERAL Minimum System Requirements Workstations: 933MHZ, 512MB RAM, 8MB Video, USP 2.0 Port, keyboard, mouse, and monitor Operating Systems: Windows XP 32 bit Windows Vista 32 bit Windows Vista 64 bit Windows 7 32 bit Windows 7 64 bit Mac OS X o If used to scan checks, Mac OS is certified for use only with a Panini scanners VisionX and I:Deal; Ethernet attached Magtek Excella or Excella STX scanner (no drivers are required to be installed on a Mac when using Magtek scanners). o Recommended minimum is Mac OS X 10.6 (Snow Leopard). Mac OS X 10.6 (Snow Leopard) is the required minimum for Panini scanners. Note for Mac users: We acknowledge that many of the scanner drivers will work in a virtual Windows environment, using tools like VMWare s Fusion and Parallels Desktop. Although many of our customers find they can run scanners successfully in this type of environment, most scanner manufacturers do not certify or support their drivers for use in virtual machines. Therefore, we cannot guarantee that your scanners will work in virtual environments, and any customer support for such environments will be on a best effort basis. Software: Adobe Acrobat Reader version 6.0 or higher (free from Adobe) Java Runtime Environment (JRE) (web browser plug in; free from Sun Microsystems) o JRE 6u10 or higher Browsers: Microsoft Internet Explorer version 7 or higher Mozilla Firefox 3.0 or higher Apple Safari or higher Google Chrome or higher Please note The stated version numbers are our supported minimums for each browser type. However we recommend that users continue to update their browsers to the latest versions, using the appropriate mechanisms, to take advantage of security and performance enhancements issued by the browser vendor. 1

8 Scanner Driver Installation 1. Click on Documentation. 2. Select your scanner type. 3. Click on Driver Installation package. Note: If you do not have a current Java Runtime Environment (JRE) installed on your computer, Internet Explorer will prompt you to install the latest Java version. 4. Go to the Java Installation Update section below for installation instruction if your computer does not have the latest Java version. 5. If your computer has the latest Java version, proceed to step 7. 2

9 Java Installation Update 6. If you receive the prompt to update Java: a. Click Agree and Start Free Download to update to the latest Java Runtime Environment. b. Click Install. Once you have successfully installed Java, a message will notify you of completion. c. Click Finish. Note: If you have any questions or concerns about installing Java (JRE,) contact your Administrator (IT person). 7. Log back into the system, and go to Scanner Driver Installation (Steps 1 3), then go to Application Setup Process to completed the scanner driver installation. 3

10 8. Click Run. 9. Click Run again. 10. Click Next. 4

11 5 11. Click I Agree.

12 6 12. Click Next.

13 13. Please make sure your check scanner is TURNED OFF and is NOT CONNECTED To your computer. 14. Click OK. 15. Click Finish. 7

14 8 16. Click Finish again.

15 Understanding Checks and MICR Information Before you begin using Merchant Deposit Capture service to scan checks and make deposits, it is important that you become familiar with check terminology and composition. At the bottom of a check is a line of characters encoded in magnetic ink. This line is called the MICR (Magnetic Ink Character Recognition) line. The information included in the MICR line may vary from check to check. The sample image below depicts a typical check, with the various parts of the MICR line labeled. The following fields may appear in the MICR line of a check: Note: Merchant Deposit Capture does not automatically read the amount on traveler s checks. Items You May Deposit You may use Merchant Deposit Capture to deposit a variety of negotiable US dollar items that are drawn on a US banks: Personal Checks Business Checks Cashier Checks Traveler s Checks Money Orders As long as the negotiable item is MICR encoded with a valid 9 digit routing and transit number, it can be scanned and deposited. 9

16 Scanner The scanner installed and connected to PC may not be removed from the designated PC unless approved by Cathay Bank. The scanner may not be removed from your assigned customer location or outside the US without prior approval by Cathay Bank. CATHAY BANK WEBSITE AND LOG IN PROCESS Accessing Merchant Deposit Capture To access Merchant Deposit Capture, open an Internet Browser, enter and perform the following steps. At Cathay Bank s home page, click Business Banking. Enter your Company ID. Enter your User ID. Click Log In. 10

17 Secured Login 1. To help safeguard your information, if you are signing on from a device you have not used before, you may be prompted to validate your identity through a One Time Security Code. 2. A phone call or SMS (Short Message Service) text message is used to confirm your identity. Note: Based on your carrier contract, you may be charged standard text message rates for SMS. 3. Click Continue with Security Code. If your Sign in does not require additional authentication the password page is displayed. 11

18 One Time Security Code 1. Select Phone or Text Message to receive the One Time Security Code. Note: The text message must be sent to a mobile phone. 2. Click Continue. 3. If you select to be contacted by phone, you will receive a One Time Security Code from a recorded telephone message. a. You will need to speak or enter the security code once you receive your phone call. b. You will have 3 attempts to correctly speak or enter the code. 4. After completing the phone call, click Phone Call Completed. You will be forwarded prior to the Password page if the code was entered correctly. 12

19 Phone Call Authentication Text Message Authentication 13

20 1. If you select to be contacted by text message, enter the Mobile Phone Number. 2. Click Send Text Message. A text message containing a one time security code will be sent to your phone. The mobile number MUST match a number on record with the bank. 3. Enter the one time security code and click Submit. You have 3 attempts to enter the security code correctly. 14

21 Password 1. Enter your password. If you are entering your password for the first time, you will be asked to reset your password. 2. Click Sign In. 3. Users who forget their passwords and have not been locked out from the system can reset the password by clicking reset it yourself from the sign in page. Users who are locked out should contact their company administrator. For administrator lockout, call CATHAY. Password Requirements Must be at least 8 characters but no more than 12 characters in length. Must include a combination of both: letters, numbers. Cannot include more than three consecutive identical characters. Cannot be one of 15 previously used passwords. Expires every 90 days. Can only be changed once a day by own user. 15

22 16

23 WELCOME MENU Dashboard The Welcome Menu provides access to the Dashboard page. On the Dashboard, you may view unread mail any alert messages, next scheduled requests, favorites, the account balance report and other information. 1. The first time you access the Dashboard, only the Recent Alerts and Messages panel is shown. This panel shows the last seven calendar days of alerts and messages sent to you. You may move the location of this panel on the page, but cannot remove if from the Dashboard. 2. Click Add Info Panels to select the panel(s) you wish to add and click Add now. You may add multiple information panels to the Dashboard. Access to some panels may be based on your entitlement. 3. Once you have added the panel, click Dashboard to return to the Welcome page. 17

24 USER ADMINISTRATION The user administration option is used by the company administrator to add, modify or delete the company s end users, and to determine the services and accounts users can access. Under user Administration, a profile is created for each user including a unique ID, secure password, and the services to which the user in entitled. Create/Modify/Delete User 1. From the Administration menu, select User Administration. 2. Select Create New User to go to the New User Profile page. Note: Only the Admin User of a company is entitled to the rights of the Company Administration. 18

25 3. Click User ID under Manage Existing Users to modify or delete existing users. 4. The user administration progress bar appears when a user is created and illustrates the steps in the setup process. As administrators progress through the process, the previous steps appear as hyperlinks which can be clicked to make changes to previously accessed screens in the user s profile. 5. Enter the detail for the User ID, Password, User Name, Address and Telephone Number information. 19

26 6. Click Continue. 7. Select the User Roles if applicable, and click Continue. 8. Under the Service & Accounts link, click Add next to each service to which the user is entitled, then click Save Changes. 20

27 Note: If the User is allowed to use the Commercial Capture Xpress function, ensure the User ID is formatted with the Business Online Banking Company ID follow by a dash ( ) and the Online Banking User ID. 9. Click Submit. 21

28 Add New Client User 1. Click CCX Remote Deposit Capture. 2. To add a new user; Click Users. 3. Select New Client User and then following screen will appear. 22

29 4. Select the new user security role, and click Continue. 5. The user will then choose the client for whom to add the user. The following security roles are available. Advanced Processing officer Approver Manager Processing officer Research Officer Supervisor 23

30 Depositor User Role Matrix When adding new users, a role must be assigned to the user. Below is a matrix that outlines the available roles along with thire permissions. There is also a chart following that provises the definition for each permission. 24

31 6. Populate the required fields along with any others desired. 7. Select Save. 25

32 PROCESSING DEPOSITS Capturing Deposits 1. To make deposits, select the Capture tab on the left side of the screen. 2. Then select the Create New Batch tab along the top of the screen or alternatively choose Select next to the account to which you are depositing funds. 26

33 3. Input the total number of items in the batch and the total dollar amount in the Item Amount box, enter the amount of each check and then press enter. As the checks are entered the Expected Deposit Total Amount and the Expected Deposit Total Items fields will be updated. The Batch Name field can be populated if a specific batch naming convention is being used. Otherwise, if the field is left blank, the system will automatically assign a batch name to the batch. Click the Create Batch button on the bottom of the screen. 4. Check the Do not show again for apps from the publisher and location above and click Run. (This will tell the system to run the Scanning Applet automatically every time you sign onto the system.) 27

34 5. Next, place the items to be deposited into the hopper of the scanner and press the Start Batch Scan button. If only one item is being scanned the Single Scan button may be selected. 6. If there are more items to be scanned, the items may be placed in the hopper and the process repeated. Once there are no additional items to be scanned, choose the Complete Batch. 28

35 29 7. Populate any fields that are missing data that are required as in the image below, the user was required to make corrections in the Amount field.

36 8. Once all items have been corrected. Click on the Close Batch button if the batch is balanced. ** If the batch did not balance, the user will get a message like the one on the previous image stating the batch is unbalanced. The user should select the Return to Open Batch tab and choose the Search Option to review items in the batch for any needed edits. 9. Click OK. At this time, and every time a batch is closed, a Closed Batch Status report will automatically generate and will be in PDF format. 30

37 This report should be printed and /or saved. Many end users will wraps this report around the items in their batch for storage. (Adobe Reader must be installed on the PC to view reports). Once you have printed and/or saved the report, the batch must still be approved. Batches must be approved prior to the cut off time to allow for same day processing of the deposit. Please see next section for the approval process. Approval 1. Select the Approve tab from the left side menu option. 31

38 2. Locate the batch to be approved and then select the Approve option in the Actions column. 3. If desired, prior to approving the batch you may also choose to View Items in the batch (with the ability to audit items as well), perform a batch Audit or Return the batch to an open status. 4. After you click Approve, click on OK from the popup confirmation. 1. You may check the status of the batch by selecting the Batch Status tab on the left of the screen. The status should be Approved. 32

39 REPORTS General Reports Generated within the system are numerous report that are beneficial to you as an end user. Once you select the Report icon from the home page. There are serveral categories of reports to choose from. Please note: after initially selecting the Reports option, you will be able to run reports with current day data. In order to pull reports from provious days, you select the Historical Reports option at the top of the page after initially selecting the Reports option. This will allow the user to input specific dates ranges. 33

40 Retreiving Check Images 1. Select the Batch Status tab on the left of the scrren for Check Images. 2. Locate your batch, and click on the deposit amount under the Approved column. 3. Batch status history is available for up to 24 months prior. History may also be view by choosing the Batch Status tab on the left menu bar. 4. Any batch within the prior two days will be automatically displayed. This includes started batches, approved batches, deleted batches and processed batches. By entering search criteria, You may view batch statues up through the prior 24 month time period. 34

41 5. Check the box on the left next to the Routing # column to select the deposit you would like to see. 6. Click View. 7. Select the number of check images you would like to see per page by clicking on the circle. If you would also like to see the back images of the check, then check the Include Back Image box. 8. Click Print. 35

42 Check Storage Checks received by you contains confidential data, therefore, the proper storage of these items are important. All scanned checks must be secured in a locked location for 60 days. After 60 days scanned checks are to be destroyed (i.e., shredded) 36

43 IMPORTANT INFORMATION How Does Anti Money Laundering (AML) Compliance Apply to Remote Deposit Capture? Remote Deposit Capture emerged as an unintended consequence of the Check Clearing for the 21 st Century Act. Consequently, financial institutions need to consider how the Bank Secrecy Act and Anti Money Laundering regulations (BSA/AML) apply to Remote Deposit Capture (RDC) BSA/AML regulations, in large measure, have to do with required financial transaction record keeping by federally insured financial institutions and other designated entities. The requirements are in the areas of Monitoring, Risk Assessments and Reporting. When using RDC, Knowing Your Customer, in regard to these types of transactions, is critical to understanding and managing risk and to reduce potential adverse exposure to fraud and illegal activities. Key Risk: Fraud & Other Unusual Transactions What are the key risks that relate to potential fraud and/or other unusual transactions? Redeposit of items/duplicate presentment Alteration of deposited items/forged endorsement Deposit of counterfeit items Poor image quality Safety and integrity of deposited items and information security held by customers (i.e., protection of personal information). Network Contingency Plan If you should experience service interruptions using Merchant Deposit Capture System, please either mail or deliver your checks to your nearest Cathay Bank branch for processing. Note: Make sure to deposit before 5:00 PM PST for same day posting. HELP AND TECHNICAL SUPPORT If you have any questions regarding the use of the Merchant Deposit Capture Service (both hardware and software,) please contact our customer support at (Option #3). 37

Square 1 Remote Deposit Scanner Installation + Use // Quick Start Guide

Square 1 Remote Deposit Scanner Installation + Use // Quick Start Guide Square 1 Remote Deposit Scanner Installation + Use // Quick Start Guide The Check Clearing for the 21st Century Act (Check 21) allows organizations to convert the paper checks they receive into electronic

More information

www.cathaybank.com Cathay Business Online Banking Quick Guide

www.cathaybank.com Cathay Business Online Banking Quick Guide www.cathaybank.com Cathay Business Online Banking Quick Guide Effective 06/2016 Disclaimer: The information and materials in these pages, including text, graphics, links, or other items are provided as

More information

Cathay Business Online Banking. User Guide. Version 1.0

Cathay Business Online Banking. User Guide. Version 1.0 Cathay Business Online Banking User Guide Version 1.0 07/2013 Disclaimer: The information and materials in these pages, including text, graphics, links, or other items are provided as is and available.

More information

Remote Deposit Desktop Guide

Remote Deposit Desktop Guide TABLE OF CONTENTS Remote Deposit Desktop Guide TABLE OF CONTENTS... 1 INTRODUCTION... 2 GETTING STARTED... 2 ELIGIBILITY... 2 REGISTERING FOR REMOTE DEPOSIT... 2 MAKING A REMOTE DEPOSIT... 3 LOG ON...

More information

Installing the Panini Universal Scanner Driver

Installing the Panini Universal Scanner Driver Installing the Panini Universal Scanner Driver The following steps should be followed for installation of a Panini scanner. The user installing the scanner on his/her PC should have local administrative

More information

Deposit Direct. Getting Started Guide

Deposit Direct. Getting Started Guide Deposit Direct Getting Started Guide Table of Contents Before You Start... 3 Installing the Deposit Direct application for use with Microsoft Windows Vista... 4 Running Programs in Microsoft Windows Vista...

More information

Action Required for Web Client Version Upgrade Internet Explorer WEB CLIENT - VERSION 16.0 UPGRADE

Action Required for Web Client Version Upgrade Internet Explorer WEB CLIENT - VERSION 16.0 UPGRADE WEB CLIENT - VERSION 160 UPGRADE We will be performing a required annual upgrade to the ONB Express Deposit product, offering the latest features and security enhancements available on November 6, 2016

More information

Quick Start Guide to Logging in to Online Banking

Quick Start Guide to Logging in to Online Banking Quick Start Guide to Logging in to Online Banking Log In to Internet Banking: Note: The first time you log in you are required to use your Customer ID. Your Customer ID is the primary account holder s

More information

OnSite Deposit. Transitioning to BB&T s OnSite Deposit. OnSite Deposit. Key Things To Know. Key Things To Do

OnSite Deposit. Transitioning to BB&T s OnSite Deposit. OnSite Deposit. Key Things To Know. Key Things To Do Transitioning to BB&T s Key Things To Know n Your existing National Penn Remote Deposit Capture (RDC) service will transition to BB&T after July 25. You may continue to use your National Penn RDC service

More information

i-business CAPTURE PRO PROCEDURES

i-business CAPTURE PRO PROCEDURES Created: 11/26/12 Version: 4 Revised: 12/21/12 Created/Edited By: AJ Rodino i-business CAPTURE PRO PROCEDURES TABLE OF CONTENTS 1. i-business Capture Product I. Purpose II. Selling the Product/Minimum

More information

Remote Deposit FAQs. General Questions

Remote Deposit FAQs. General Questions Remote Deposit FAQs The following Frequently Asked Questions (FAQs) are provided for use with the Remote Deposit service. Select one of the following links to navigate to the FAQ topic you are interested

More information

Website Administration Security Guide

Website Administration Security Guide Website Administration Security Guide September 2012 TABLE OF CONTENTS Introduction... 1 General Overview... 1 System Requirements... 1 Important Administrator Terms... 2 Security Services Administration...

More information

Hardware. Operating Systems. Browsers* Internet Service Provider. Other software

Hardware. Operating Systems. Browsers* Internet Service Provider. Other software Below are the important system requirements your environment will need in order to ensure optimal usability of the PINACLE Deposit On-Site module. Pentium 1, 3.0 GHz processor 1024x768 screen resolution

More information

VMWare Workstation 11 Installation MICROSOFT WINDOWS SERVER 2008 R2 STANDARD ENTERPRISE ED.

VMWare Workstation 11 Installation MICROSOFT WINDOWS SERVER 2008 R2 STANDARD ENTERPRISE ED. VMWare Workstation 11 Installation MICROSOFT WINDOWS SERVER 2008 R2 STANDARD ENTERPRISE ED. Starting Vmware Workstation Go to the start menu and start the VMware Workstation program. *If you are using

More information

Remote Check Deposit Commercial Banking

Remote Check Deposit Commercial Banking Remote Check Deposit Commercial Banking User Guide 2009 M&T Bank. Member FDIC. S-082822 Welcome to Remote Check Deposit M&T s Remote Check Deposit service allows you to deposit checks securely and effortlessly

More information

Labour Market Programs Support System. LaMPSS Computer Compatibility Guide

Labour Market Programs Support System. LaMPSS Computer Compatibility Guide Labour Market Programs Support System LaMPSS Computer Compatibility Guide Prepared by: LaMPSS Operations Support June 2012 Version: 1.1 2011 Nova Scotia Department of Labour and Advanced Education This

More information

TOPS Software MICR Check Scanner. Choose Your Check Scanner

TOPS Software MICR Check Scanner. Choose Your Check Scanner TOPS Software MICR Check Scanner Thank you for purchasing the TOPS Check Scanning system. This system will allow you to quickly and accurately enter owner payments. Scanning checks for deposit and posting

More information

CM/ECF Hardware and Software Requirements

CM/ECF Hardware and Software Requirements dator CM/ECF Hardware and Software Requirements Attorneys will need the following hardware and software setup to electronically file documents through the appellate Case Management/Electronic Case Files

More information

Associated Connect. Onsite Deposit Manager Installation and User Guide

Associated Connect. Onsite Deposit Manager Installation and User Guide Associated Connect Onsite Deposit Manager Installation and User Guide TABLE OF CONTENTS CHAPTER 1: GETTING STARTED... 3 System Requirements... 3 Security Considerations... 3 Data Transfer Speed... 3 Installation

More information

Using the Online ebooks Library. Moray Council Libraries & Information Services. For more information log on to http://moray.libraryebooks.co.

Using the Online ebooks Library. Moray Council Libraries & Information Services. For more information log on to http://moray.libraryebooks.co. Using the Online ebooks Library Moray Council Libraries & Information Services For more information log on to http://moray.libraryebooks.co.uk How does the ebooks Service work? Log in to ebooks website

More information

Presents: A User Guide To. WebLink

Presents: A User Guide To. WebLink Presents: A User Guide To WebLink Table of Contents BTC INTERNET ACCESS 1 Welcome to WebLink. 1 Internet Explorer Browser Settings.. 2 Accessing Your Portfolio / First Time Log On 4 WebLink Features..

More information

Student Getting Started Guide

Student Getting Started Guide with with Student Getting Started Guide TABLE OF CONTENTS Table of Contents FIRST STEPS TO ENSURE SUCCESS... 3 Ensure System Requirements are met on Your Computer... 3 Find Out Which Operating System Is

More information

Remote. Web Client Overview Version 8.0

Remote. Web Client Overview Version 8.0 Remote Corporate Capture Web Client Overview Version 8.0 1 Remote Corporate Capture Web Client (RCC Web Client) is a service which allows a user to scan all types of paper checks, including business to

More information

There are a variety of ways to read ebooks from the Stirling Libraries and Archives ebooks Collection.

There are a variety of ways to read ebooks from the Stirling Libraries and Archives ebooks Collection. 1 Guide Contents Using Stirling Libraries and Archives ebook Service 2 Downloading to Adobe Digital Editions 6 Transferring to an E-Reader from Adobe Digital 7 Editions Downloading to an Apple ipad and

More information

Wireless Printing Setup Guide

Wireless Printing Setup Guide Temple University Beasley School of Law Wireless Printing Setup Guide Updated August, 2012 Temple Law Computer Services 8/27/2012 Table of Contents Computer Operating System Page Windows 7 2 Windows Vista

More information

PeopleSoft Employee Self Service User Guide

PeopleSoft Employee Self Service User Guide PeopleSoft Employee Self Service User Guide Welcome to the NJTA Employee Self Service (ESS) User Guide. This guide is designed to provide you with the information you need to successfully use the NJTA

More information

formerly Help Desk Authority 9.1.3 Upgrade Guide

formerly Help Desk Authority 9.1.3 Upgrade Guide formerly Help Desk Authority 9.1.3 Upgrade Guide 2 Contacting Quest Software Email: Mail: Web site: info@quest.com Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA 92656 USA www.quest.com

More information

Shakambaree Technologies Pvt. Ltd.

Shakambaree Technologies Pvt. Ltd. Welcome to Support Express by Shakambaree Technologies Pvt. Ltd. Introduction: This document is our sincere effort to put in some regular issues faced by a Digital Signature and USB Token user doing on

More information

UCBI Web Capture Remote Deposit User Instructions

UCBI Web Capture Remote Deposit User Instructions UCBI Web Capture Remote Deposit User Instructions Support Assistance Phone: 866-572-4583 Email: ecorp@ucbi.com Page 1 of 18 UCBI Web Capture Remote Deposit Table of Contents The Installation Process...

More information

Video Services Customer Portal

Video Services Customer Portal Getting Started with Time Warner Cable Business Class Video Services Customer Portal A Guide for Administrators Table of Contents Table of Contents... 2 How to Use This Guide... 3 Video Services Quick

More information

Magaya Software Installation Guide

Magaya Software Installation Guide Magaya Software Installation Guide MAGAYA SOFTWARE INSTALLATION GUIDE INTRODUCTION Introduction This installation guide explains the system requirements for installing any Magaya software, the steps to

More information

Senior Systems Cloud Services

Senior Systems Cloud Services Senior Systems Cloud Services In this guide... Senior Systems Cloud Services 1 Cloud Services User Guide 2 Working In Your Cloud Environment 3 Cloud Profile Management Tool 6 How To Save Files 8 How To

More information

Resource Online User Guide JUNE 2013

Resource Online User Guide JUNE 2013 Resource Online User Guide JUNE 2013 CHASE PAYMENTECH SOLUTIONS MAKES NO WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES

More information

2013 ACT Special Study Learn to Administer the ACT Aspire Online Test

2013 ACT Special Study Learn to Administer the ACT Aspire Online Test 2013 ACT Special Study Learn to Administer the ACT Aspire Online Test Page 1 of 16 Learn to Administer the ACT Aspire Online Test If you are a Test Supervisor, you will be able to do everything listed

More information

PORTLANDDIOCESE.ORG Email - How to Connect Table of Contents

PORTLANDDIOCESE.ORG Email - How to Connect Table of Contents 1 PORTLANDDIOCESE.ORG Email - How to Connect Table of Contents Email Access via a Web Browser... 2 Email Client Setup... 3 Outlook 2013 for Windows... 3 Outlook for Mac 2011... 4 Mac OS X 10.6+... 4 iphone

More information

ATTENTION: End users should take note that Main Line Health has not verified within a Citrix

ATTENTION: End users should take note that Main Line Health has not verified within a Citrix Subject: Citrix Remote Access using PhoneFactor Authentication ATTENTION: End users should take note that Main Line Health has not verified within a Citrix environment the image quality of clinical cal

More information

Government buyer user manual System Requirements and Administration Version 2.0

Government buyer user manual System Requirements and Administration Version 2.0 Queensland Government etendering website Government buyer user manual System Requirements and Administration Version 2.0 July 2011 etender Help Desk phone 07 3836 0141 Table of contents 1 Introduction...

More information

Symphony MAC Workflows Installation Instructions. Updated July 2, Hardware & Software requirements 2. Checking your Java Version 3

Symphony MAC Workflows Installation Instructions. Updated July 2, Hardware & Software requirements 2. Checking your Java Version 3 Symphony 3.4.1 MAC Workflows Installation Instructions Updated July 2, 2012 Hardware & Software requirements 2 Checking your Java Version 3 Installing Workflows (Clean Install) 4-7 Uninstalling MAC Workflows

More information

Dell Statistica 13.0. Statistica Enterprise Installation Instructions

Dell Statistica 13.0. Statistica Enterprise Installation Instructions Dell Statistica 13.0 2015 Dell Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or

More information

Optimal Browser Settings for Internet Explorer Running on Microsoft Windows

Optimal Browser Settings for Internet Explorer Running on Microsoft Windows Optimal Browser Settings for Internet Explorer Running on Microsoft Windows If you have Internet Explorer 7 or 8: Each time you log in to our web site, it evaluates whether you are using the same computer

More information

mystanwell.com Installing Citrix Client Software Information and Business Systems

mystanwell.com Installing Citrix Client Software Information and Business Systems mystanwell.com Installing Citrix Client Software Information and Business Systems Doc No: 020/12 Revision No: Revision Date: Page: 1 of 16 Contents Overview... 3 1. Microsoft Internet Explorer... 3 2.

More information

Protected ebook Guide

Protected ebook Guide Protected ebook Guide Page 1 Guide Index Frequently Asked Questions... 3 Quick Check List... 4 Check and Install Software... 5 Check if you have the Adobe Reader installed on your computer...5 Install

More information

Instructions for Configuring Your Browser Settings and Online Security FAQ s. ios8 Settings for iphone and ipad app

Instructions for Configuring Your Browser Settings and Online Security FAQ s. ios8 Settings for iphone and ipad app Instructions for Configuring Your Browser Settings and Online Security FAQ s ios8 Settings for iphone and ipad app General Settings The following browser settings and plug-ins are required to properly

More information

Getting Started. Business Link. User Name Rules. Hardware/Software Requirements. Password Rules

Getting Started. Business Link. User Name Rules. Hardware/Software Requirements. Password Rules Getting Started User Name Rules All user names must: Be unique. Be between six and 40 characters in length. Notes: It is recommended that user names consist only of alphanumeric characters (A-Z, 0-9).

More information

Initial Setup Information

Initial Setup Information Initial Setup Information Congratulations on choosing Personal Lines Rating! This document will show step-by-step how to install and setup PL Rating on your workstation. The following must be completed

More information

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 55. Version of 21 OCBC Bank. All Rights Reserved

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 55. Version of 21 OCBC Bank. All Rights Reserved Velocity@ocbc Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 55 Version 1.0 160414 1 of 21 Contents Java 7 Update 55 (difficulty logging into Velocity@ocbc)... 3 Uninstall Java Prior

More information

Getting Started with Microsoft Office Live Meeting. Published October 2007

Getting Started with Microsoft Office Live Meeting. Published October 2007 Getting Started with Microsoft Office Live Meeting Published October 2007 Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless

More information

Fiery E100 Color Server. Welcome

Fiery E100 Color Server. Welcome Fiery E100 Color Server Welcome 2011 Electronics For Imaging, Inc. The information in this publication is covered under Legal Notices for this product. 45098226 27 June 2011 WELCOME 3 WELCOME This Welcome

More information

Hardware. Operating Systems. Browsers* Internet Service Provider. Other software

Hardware. Operating Systems. Browsers* Internet Service Provider. Other software Below are the important system requirements your environment will need in order to ensure optimal usability of the PINACLE Deposit On-Site module. Pentium 1, 3.0 GHz processor 1024x768 screen resolution

More information

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71. Version of 23 OCBC Bank. All Rights Reserved

Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71. Version of 23 OCBC Bank. All Rights Reserved Velocity@ocbc Guide to add https://bbmy.ocbc.com as trusted site in Java 7 Update 71 Version 1.0 141014 1 of 23 Contents Java 7 Update 71 (difficulty logging into Velocity@ocbc)... 3 Uninstall Java Prior

More information

Sabal Trust Company. WebLink User Guide

Sabal Trust Company. WebLink User Guide If you are having any difficulty or need any help with these changes or the new configuration, please call your Relationship Manager Sabal Trust Company WebLink User Guide Table of Contents WELCOME TO

More information

Table of Contents. Welcome... 2. Login... 3. Password Assistance... 4. Self Registration... 5. Secure Mail... 7. Compose... 8. Drafts...

Table of Contents. Welcome... 2. Login... 3. Password Assistance... 4. Self Registration... 5. Secure Mail... 7. Compose... 8. Drafts... Table of Contents Welcome... 2 Login... 3 Password Assistance... 4 Self Registration... 5 Secure Mail... 7 Compose... 8 Drafts... 10 Outbox... 11 Sent Items... 12 View Package Details... 12 File Manager...

More information

Islington ebooks Help / FAQs

Islington ebooks Help / FAQs Islington ebooks Help / FAQs How does the ebook Service work? Using your Library Card and pin, an Islington Libraries user can login into a secure ebook service and select up to 4 ebooks to download at

More information

Note: A WebFOCUS Developer Studio license is required for each developer.

Note: A WebFOCUS Developer Studio license is required for each developer. WebFOCUS FAQ s Q. What is WebFOCUS? A. WebFOCUS was developed by Information Builders Incorporated and is a comprehensive and fully integrated enterprise business intelligence system. The WebFOCUShttp://www.informationbuilders.com/products/webfocus/architecture.html

More information

Spontania User Setup Guide

Spontania User Setup Guide Spontania User Setup Guide ClearOne 5225 Wiley Post Way Suite 500 Salt Lake City, UT 84116 Telephone 1.800.945.7730 1.801.975.7200 Spontania Support 1.801.974.3612 TechSales 1.800.705.2103 FAX 1.801.977.0087

More information

Java version 7 update 45 (7u45)

Java version 7 update 45 (7u45) TO DISABLE JAVA - visit this website for instructions. http://www.java.com/en/download/help/disable_browser.xml http://www.oracle.com/technetwork/java/javase/downloads/jdk7-downloads-1880260.html If you

More information

Receptionist Console Quick Reference Guide

Receptionist Console Quick Reference Guide Receptionist Console Quick Reference Guide Table of Contents About MegaPath Receptionist... 3 Requirements for Running the Receptionist software... 3 Operating System... 3 Hardware Requirements... 3 Software

More information

Table of Contents. Troubleshooting Guide for Home Users

Table of Contents. Troubleshooting Guide for Home Users Table of Contents Introduction... 1 Chapter 1: System Requirements... 2 Recommended and Minimum Supported Requirements*... 2 Additional Information... 3 Internet Connectivity... 3 Tablet Compatibility...

More information

Online Banking User Guide

Online Banking User Guide Online Banking User Guide Page 1 of 14 Set Up and Access to Online Banking How do I set up Online Banking? To enroll in Online Banking, complete the following: 1. Go to https://www.cobnks.com. 2. Under

More information

Citrix Client Install Instructions

Citrix Client Install Instructions Citrix Client Install Instructions If you are using Citrix remotely, Information Technology Services recommends updating Citrix client to the newest version available online. You must be an administrator

More information

EFT. Server USER MANUAL ELECTRONIC FILE TRANSFER

EFT. Server USER MANUAL ELECTRONIC FILE TRANSFER EFT Server USER MANUAL ELECTRONIC FILE TRANSFER NCB EFT Server User Manual Version 4.1 Table of Contents Introduction.....3 User Requirements... 4 Browser requirements... 4 Network requirements... 5 Operating

More information

Google+ Guide How to set up your Google+ Account

Google+ Guide How to set up your Google+ Account Google+ Guide How to set up your Google+ Account Log onto AllYours.com using your AllYours email account and password. Ensure that you have adequate Internet connection and, if possible, use Google Chrome

More information

Getting Started with Microsoft Office Live Meeting. Published October 2007 Last Update: August 2009

Getting Started with Microsoft Office Live Meeting. Published October 2007 Last Update: August 2009 Getting Started with Microsoft Office Live Meeting Published October 2007 Last Update: August 2009 Information in this document, including URL and other Internet Web site references, is subject to change

More information

Centran Version 4 Getting Started Guide KABA MAS. Table Of Contents

Centran Version 4 Getting Started Guide KABA MAS. Table Of Contents Page 1 Centran Version 4 Getting Started Guide KABA MAS Kaba Mas Welcome Kaba Mas, part of the world-wide Kaba group, is the world's leading manufacturer and supplier of high security, electronic safe

More information

CloudController. Getting Started In the Cloud. The Cloud-Based, Full-Service Accounting Solution. From ORBA, the business advisor you trust

CloudController. Getting Started In the Cloud. The Cloud-Based, Full-Service Accounting Solution. From ORBA, the business advisor you trust CloudController The Cloud-Based, Full-Service Accounting Solution From ORBA, the business advisor you trust for all your accounting needs Quick Setup Guide TABLE OF CONTENTS Chapter 1- QuickBooks in the

More information

Joining an XP workstation to a domain Version 1.00

Joining an XP workstation to a domain Version 1.00 Joining an XP workstation to a domain Version 1.00 All Windows XP Professional workstations need to be joined to a domain to function as part of the domain security environment. Need to Know TM 1. To join

More information

Insurer s Market Repository (IMR) & Electronic Claims File (ECF & ECF2)

Insurer s Market Repository (IMR) & Electronic Claims File (ECF & ECF2) Insurer s Market Repository (IMR) & Electronic Claims File (ECF & ECF2) Desktop Software Compatibility Guide Version 12 08 December 2011 Copyright Information Xchanging 2011 All rights reserved. No part

More information

Bank of the West EDS - Premier Getting Started Guide Web Client

Bank of the West EDS - Premier Getting Started Guide Web Client EDS - Premier Getting Started Guide Web Client Version: 4.0 March 2012 Contents Guidelines for EDS... 3 Getting Started... 4 1.1 Client PC Hardware Requirements... 4 1.2 Client PC Software Requirements...

More information

SIMS Learning Gateway for Parents and Carers Mini Guide

SIMS Learning Gateway for Parents and Carers Mini Guide SIMS Learning Gateway for Parents and Carers Mini Guide applicable to Error! Unknown document property name. onwards IMPORTANT NOTE: Capita SIMS has made this document available in Microsoft Word format

More information

GE Transportation Business Intelligence Release Notes

GE Transportation Business Intelligence Release Notes GE Transportation Business Intelligence Release Notes 4Q Model Period 2014 November 2014 Business Intelligence Upgrade... 2 Overview... 2 New Functionality... 2 Supported Java... 2 Supported Browsers...

More information

BIGPOND ONLINE STORAGE USER GUIDE Issue 1.1.0-18 August 2005

BIGPOND ONLINE STORAGE USER GUIDE Issue 1.1.0-18 August 2005 BIGPOND ONLINE STORAGE USER GUIDE Issue 1.1.0-18 August 2005 PLEASE NOTE: The contents of this publication, and any associated documentation provided to you, must not be disclosed to any third party without

More information

INROADS, INC. TRAINING AND DEVELOPMENT. Intern E- Learning Guide 2012 (rev. 4.2012)

INROADS, INC. TRAINING AND DEVELOPMENT. Intern E- Learning Guide 2012 (rev. 4.2012) INROADS, INC. TRAINING AND DEVELOPMENT Intern E- Learning Guide 2012 (rev. 4.2012) 1 Introduction Welcome to another valuable piece of your INROADS development experience, e learning! If you are unfamiliar

More information

Microsoft Internet Explorer version 6.01 or higher. Mozilla Internet Browser version 2.0 or higher

Microsoft Internet Explorer version 6.01 or higher. Mozilla Internet Browser version 2.0 or higher 1. Minimum PC Requirements for Tenders WA 1.1 Before you begin Before accessing the site, there are a number of PC, system and web browser requirements that need to be checked for compatibility. This section

More information

Getting Started Guide

Getting Started Guide TRUST COMPANY, N.A. TRUST COMPANY NA TABLE OF CONTENTS Introduction...3 Key Features...3 Recommended Settings...3 Accessing your Account...4 New Client Log In...4 Subsequent Log In...8 Subsequent Log In

More information

Mercy s Remote Access Instructions

Mercy s Remote Access Instructions Mercy s Remote Access Instructions ~~~~~~~~~~~~~~ Section A Windows 2000 / XP ~~~~~~~~~~~~~~ I. Install Meditech............................... A1 II. Install VPN Client............................. A3

More information

Quick User Guide. The KLZ Home Page www.klz.org.uk

Quick User Guide. The KLZ Home Page www.klz.org.uk Revised June 2014 Secure Online Communication Zone Quick User Guide This quick user guide provides the basic information that is needed for users to get the best experience from using KLZ. It explains

More information

Mac OS X 10.6 Snow Leopard Installation and Setup Guide

Mac OS X 10.6 Snow Leopard Installation and Setup Guide Mac OS X 10.6 Snow Leopard Installation and Setup Guide Read this document before you install Mac OS X. It includes important information about installing Mac OS X. System requirements To upgrade to Snow

More information

M115 Wireless Installation Guide.book Page 1 Tuesday, July 2, 2013 5:50 PM. Dell Mobile Projector M115HD Wireless Installation Guide

M115 Wireless Installation Guide.book Page 1 Tuesday, July 2, 2013 5:50 PM. Dell Mobile Projector M115HD Wireless Installation Guide M115 Wireless Installation Guide.book Page 1 Tuesday, July 2, 2013 5:50 PM Dell Mobile Projector M115HD Wireless Installation Guide M115 Wireless Installation Guide.book Page 2 Tuesday, July 2, 2013 5:50

More information

Chase Quick Deposit. User Guide

Chase Quick Deposit. User Guide Chase Quick Deposit User Guide Welcome to Chase Quick Deposit This guide will walk you through getting ready for Chase Quick Deposit, preparing your system, installing your scanner, setting up your accounts,

More information

NS Financials. Client Platform Guide for Mac Using Safari Incl Citrix Setup As A Local Client

NS Financials. Client Platform Guide for Mac Using Safari Incl Citrix Setup As A Local Client NS Financials Client Platform Guide for Mac Using Safari Incl Citrix Setup As A Local Client This document describes how to access the NS Financials system through Safari on an Apple Mac and outlines the

More information

Horizon Debt Collect. User s and Administrator s Guide

Horizon Debt Collect. User s and Administrator s Guide Horizon Debt Collect User s and Administrator s Guide Microsoft, Windows, Windows NT, Windows 2000, Windows XP, and SQL Server are registered trademarks of Microsoft Corporation. Sybase is a registered

More information

FileMaker 12. ODBC and JDBC Guide

FileMaker 12. ODBC and JDBC Guide FileMaker 12 ODBC and JDBC Guide 2004 2012 FileMaker, Inc. All Rights Reserved. FileMaker, Inc. 5201 Patrick Henry Drive Santa Clara, California 95054 FileMaker and Bento are trademarks of FileMaker, Inc.

More information

Remote Access to Niagara Wheatfield s Computer Network

Remote Access to Niagara Wheatfield s Computer Network Remote Access to Niagara Wheatfield s Computer Network Niagara Wheatfield Central School District Office of Instructional Technology Revised: June 24, 2010 Page 1 of 15 To gain access to Niagara Wheatfield

More information

Install and End User Reference Guide for Direct Access to Citrix Applications

Install and End User Reference Guide for Direct Access to Citrix Applications Install and End User Reference Guide for Direct Access to Citrix Applications Version 1.0 7/26/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a

More information

Enterprise Payment Solutions Remote Deposit Scan. Remote Deposit Scan (New User Interface) Handbook

Enterprise Payment Solutions Remote Deposit Scan. Remote Deposit Scan (New User Interface) Handbook Enterprise Payment Solutions 1999-2014 Jack Henry & Associates, Inc. All rights reserved. Information in this document is subject to change without notice. Printed in the United States of America. No part

More information

SIMS Learning Gateway for Parents and Carers Mini Guide

SIMS Learning Gateway for Parents and Carers Mini Guide SIMS Learning Gateway for Parents and Carers Mini Guide Mini Guide C Contents 01 Introduction... 1 Introduction... 1 Prerequisites... 1 Security... 2 02 Getting Started... 3 Logging into the SLG Parent

More information

How to install and use the File Sharing Outlook Plugin

How to install and use the File Sharing Outlook Plugin How to install and use the File Sharing Outlook Plugin Thank you for purchasing Green House Data File Sharing. This guide will show you how to install and configure the Outlook Plugin on your desktop.

More information

Getting Started with VMware Horizon View (Remote Desktop Access)

Getting Started with VMware Horizon View (Remote Desktop Access) Getting Started with VMware Horizon View (Remote Desktop Access) Use The Links Below To Navigate This Document Using VMware Horizon View with Tablet and Smartphone APP or Mobile Web Browser Walk Through

More information

JRE Plug-In Troubleshooting Guide Last Revision Date: December 21, 2015

JRE Plug-In Troubleshooting Guide Last Revision Date: December 21, 2015 Last Revision Date: December 21, 2015 This guide is intended to help Oracle forms-based application users and local desktop support providers with information to assist them with the transition from the

More information

Employer Access Program

Employer Access Program Employer Access Program Table of contents Note: To link to and view a specific topic, select the appropriate heading within the table of contents. Getting started... 4 Enrolling in the program... 4 Standard

More information

Standard Client Configuration Requirements

Standard Client Configuration Requirements Test Developer s Studio (TDS) Standard Client Configuration Requirements Information Technologies (IT) Content Applications Development Group (CADG) Version 1.0 February 20, 2008 Copyright 2008 by NCS

More information

BT Lancashire Services

BT Lancashire Services In confidence BT Lancashire Services Remote Access to Corporate Desktop (RACD) Getting Started Guide Working in partnership Confidentiality Statement BT Lancashire Services Certain information given to

More information

To ensure you have the appropriate equipment and settings please review the following: Software and Hardware Recommendations.

To ensure you have the appropriate equipment and settings please review the following: Software and Hardware Recommendations. Step 2- Computer Check Before you attempt to login to University resources it is important to make sure your computer will support an online course, or an accelerated course with an online component. It

More information

Remote Access End User Reference Guide for SHC Portal Access

Remote Access End User Reference Guide for SHC Portal Access Remote Access End User Reference Guide for SHC Portal Access Version 2.0 6/7/2012 This remote access end user reference guide provides an overview of how to install Citrix receiver, which is a required

More information

VPN: Virtual Private Network Setup Instructions

VPN: Virtual Private Network Setup Instructions VPN: Virtual Private Network Setup Instructions Virtual Private Network (VPN): For e-journals and web-based databases, plus applications like EndNote's Online Search (formerly "Connect") and business systems.

More information

Using. Microsoft Virtual PC. Page 1

Using. Microsoft Virtual PC. Page 1 Using Microsoft Virtual PC T4 Page 1 Microsoft Virtual PC Microsoft Virtual PC allows multiple Guest Operating Systems (Virtual Machines) to run using the resources of the Host Operating System (The PC

More information

PC Requirements and Technical Help. Q1. How do I clear the browser s cache?

PC Requirements and Technical Help. Q1. How do I clear the browser s cache? Q1. How do I clear the browser s cache? A1. Clear your browser's cache, and close all other applications that are running in your PC to free up memory space. For instructions on clearing cache (temporary

More information

Virtual Owl. Guide for Windows. University Information Technology Services. Training, Outreach, Learning Technologies & Video Production

Virtual Owl. Guide for Windows. University Information Technology Services. Training, Outreach, Learning Technologies & Video Production Virtual Owl Guide for Windows University Information Technology Services Training, Outreach, Learning Technologies & Video Production Copyright 2015 KSU Division of University Information Technology Services

More information

Account Tracking and User Authentication How To Guide

Account Tracking and User Authentication How To Guide Account Tracking and User Authentication How To Guide For Konica Minolta bizhub Devices For the bizhub Colour Series Table of Contents When to use Account Tracking and/or User Authentication... 3 Account

More information