IT Enterprise Services

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1 IT Enterprise Services Commercial sector Empowering business with technology Transforming business for the future

2 Get ready to do great things Revenue growth and cost reduction is key in commerce. While agility and innovation give you the competitive edge. Technology accelerates pace; it mobilises staff, increases innovation and places your clients at the centre of your business. Yet, legacy IT systems hold many businesses back. Capita IT Enterprise Services is entrusted by hundreds of UK businesses in their drive to transform. From manufacturing, retail, utilities, property and legal companies to travel, transport and financial services, we deliver IT services that reduce cost, modernise legacy IT and increase revenues. Placing customers, employees and trading partners at the heart of service design, we can help you transform, gain freedom to innovate and be the best that you can be. Flexible, cost effective IT services What are your greatest business priorities today? Growth, consolidation, productivity or profitability? Capita offers a robust, secure suite of IT services that can be tailored to your needs. Whether you are a manufacturer, retailer, service provider or utility company we can help you transform and get you ready for change in the future. If you re looking to: Reduce the cost of your IT procurement and IT services Achieve faster time to market, launching new services with rapid IT development Innovate faster, increasing client acquisition and retention Refresh complex, costly, legacy infrastructure and reduce business risk Deliver personalised, digital services for your clients 24/7 Increase staff productivity and improve customer service Consolidate your property estate and enable true mobile working...then we re here to help.. Page 2

3 Your choice... In Capita you can secure a full IT outsourcing partner, key managed services or simply procure IT hardware and software at better prices. We help our clients to innovate on every level; technically, operationally and commercially. We have designed, built and support some of the most innovative and progressive IT solutions. Together, we can change the dynamics of doing business, giving you a sustainable edge. At Capita we have proven to save our clients at least 30% on their IT costs through outsourcing while also transforming business and digitising services. What we enable... Cost savings Significant cost savings are critical to increasing competitiveness. We have proven to save you 30% on your IT costs Digital workplace Harnessing the latest technology to enable effective mobile working for all - collaborate anywhere, any time on any device. Partnerships 1 million users supported 28% Savings on overall telephony costs with managed voice service for CitySprint True partnerships that enable continuous transformation and improvement. Digitisation Digitally transform your services: Increase customer acquisition and retention. 250,000 Windows & Apple devices supported One of the largest value added resellers in the UK Collaboration Innovative IT services for your business, enabling secure access to enterprise applications and 24/ organisations supported with ITSM 210k 1st year savings for Neopost via UC & contact centre Intelligence Making sense of your data, placing intelligence at the heart of any investment as well as business and service improvement. Page 3

4 Commercial partnerships that deliver When we secure a new customer; we forge a new commercial partnership. Blending the strengths of our two teams, we can jointly design services, innovate together and build a clear roadmap for the future. It is trust and transparency that drives continuous improvement in all that we do. As your IT partner we listen, create and deliver. Transform your business Security, digitisation and business intelligence are at the heart of Capita s IT services. Across every level of service and every commercial sector, we can convert raw data into intelligent decision making. This is what powers our ability to help you innovate. With you we shape transformation programmes, provide the enabling IT and deliver the savings and improvements you need. Agile infrastructure that flexes with you Capita delivers an unparalleled breadth of flexible infrastructure services from pure co-location and hosting through to cloud utility services: Flexible infrastructure-as-a-service Capita Private Cloud is a secure, UK-hosted cloud platform that guarantees data sovereignty and data security. Flexible OPEX pricing allows you to pay only for what you use, spin up virtual machines and innovate faster for your clients. Hybrid cloud services - what if we could help you leverage the best of public and private cloud services in one? Simple provisioning, streamlined billing and optimised spend results. Data lifecycle management - our service offers everything from utility compute, hosting, storage, backup and archive. Protecting your data at every stage. Enable true enterprise mobility; accelerate staff productivity Managed desktop & devices do you want to give your staff the freedom of working on any device, anywhere, at any time? For one predictable monthly price we can manage and refresh all of your user devices, securely delivering applications and data to users from any location on any device. That includes support for BYOD and CYOD. Cloud productivity applications (Office 365 in Capita s UK data centres) Capita Productivity Hub provides all key Microsoft services in a secure cloud. From Exchange, Office and SharePoint to Skype, we can reduce cost and improve staff productivity. Enterprise mobility management your business in the palm of your hand. Innovative enterprise mobility management services that support everything end-toend; mobile device management, mobile applications management and mobile content management. Delivered as a cloud service or onpremise we can empower your staff on the move. Applications portfolio management - we can provide full applications management services that enable you to get your applications working harder, smarter and better for your staff. Page 4

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6 Transform IT service management and deliver service excellence Service desk & IT service management - we can provide you with a blend of onsite or remote service desk capability that suits you. Flex up or down depending upon requirements from 24x7 service desk to fixed hours; we will dramatically improve service quality, reduce cost and increase user satisfaction. Our portfolio... IT Service management platforms - want to transform ITSM and enable self-service? Capita offers two of the world s leading ITSM platforms (ServiceNow and BMC Remedy) either as a utility cloud or on-premise service. Our endto-end service includes migration, implementation, support and optimisation. We offer this alongside service desk or as a standalone service. Software asset management in one integrated service, we can guarantee licensing compliance and help you reduce the costs of your software. The result? A single, accurate record across all of your IT estate. IT Service Management Cloud Private cloud Productivity hub Hybrid cloud Data lifecycle management Service desk ITSM platforms Software asset management Managed workplace Virtual workplace Apple managed service Mobility Enterprise Workplace Devices Applications Content Communication & collaboration LAN, WAN, wireless Unified communications Contact centres, voice Collaboration suite Sync & Share Page 6

7 Improve communications; connect your people Managed WAN, LAN & wireless solutions - we design, build, operate and optimise every form of network service for our clients. Whether you have one or three thousand sites, we are experts at integrating the best services from Tier 1 telecoms providers to deliver a single service with precision. Unified communications - streamline video, voice, and instant messaging in one integrated platform. Delivered on-premise or via our secure cloud, we can help you transform the way you work and deliver faster, more responsive services. Our award winning team has implemented some of the most advanced contact centre and back-office unified communications services. Flexible & affordable Safe & secure data Obvious choice We are delighted to have secured the services of Capita IT Enterprise Services and believe the value for money and flexibility offered by this contract can make a significant contribution to the future success of our business, helping us to meet the challenge of advanced capability combined with affordability. MD, BAE Systems Submarine Solutions IT infrastructure for communications and logistics - defence and transport sector The secure backup of our data is absolutely critical for the businesses that we support. Capita provide Doosan with a managed Backup Service across multiple platforms and locations. The service is delivered using 4 different backup technologies, each tailored by Capita experts to meet specific requirements such as virtualisation, SAN & remote sites with bandwidth limitations. Robust job monitoring combined with monthly testing & reporting gives us the confidence that our data is safe and secure. Head of Infrastructure Operations, Doosan Managed backup service, energy & utility sector Capita IT Enterprise Services stood out as the obvious choice. Their ability to provide us with a range of practical IT requirements means that we now have the right IT in place to support our expected growth. Alexander Dennis Managed WAN & service desk - manufacturing & transport sector Page 7

8 Successful leaders recognise that embracing innovation is key to meeting the challenges of the future. Create Tomorrow exists to showcase emerging technologies and new thinking and to demonstrate the practical application of tried and tested approaches that could benefit your organisation. Find out more about these topics... Cyber security - staying ahead of the hackers Digital collaboration - Transforming how we work together Employee driven innovation - innovate from the inside out Augmented reality - revolutionary tech from the real world the year of the Internet of Things Data analytics - distilling value from big, challenging data Wearable technology - demystifying the potential of wearables Playing games at work. Seriously Designing services for real world behaviour Are you ready for the second machine age? Tomorrow is coming. Be excited. Be ready. You can get involved too. Follow us on Twitter and LinkedIn. Register to receive the Create Tomorrow newsletter via the website. Visit infographic references: [1] Inc magazine survey & Intuit infographic; [2] Citrix Systems white paper 2012; [3] Brandongaille.com 18 statistics on remote working; [4] Forbes desktop virtualisation software business intelligence company/createtomorrow-co-uk At Capita IT Enterprise Services we... Listen Create Deliver Listen carefully to what you need, finding out where we can add value and how we can drive down cost. Create a solution that innovates around your problems and meets your objectives. Deliver transformational IT, on-time, on-budget and to the highest standards. Want to learn more? Contact us at or visit

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