Social Club Membership Application

Transcription

1 Social Club Membership Application 231 North Quay, Brisbane Qld 4000 PO Box 13003, George Street Qld 4003 Phone: Fax: Website: ABN AFSL No Opening Does Not Confer Membership Opening an account for a Social Club does NOT confer membership or membership benefits on the entity, its members or its committee. Indemnity by Committee Members In return for the Credit Union opening the account in the name of the Social Club, the members of the committee, whose details appear below, agree to indemnify the Credit Union of any amount by which the account is overdrawn. Committee members who are not QPCU members will need to complete a Non-shareholding Membership Form and meet ID requirements. Social Club Details Membership No. Name of Social Club Postal Address Office Phone Fax Social Club Signatories (1) Name Membership Number Signature (2) Name Membership Number Signature (3) Name Membership Number Signature (4) Name Membership Number Signature (5) Name Membership Number Signature (6) Name Membership Number Signature Social Club s Authorisation to Open The Committee of the Social Club resolved that: - the social club can open an account with Queensland Police Credit Union Limited - the persons listed above are the social club office bearers who are authorised to open the account as trustees for the social club and to operate on the account - where there are 2 or more signatories, the account signing authority will be as follows: Tick one: Any one to sign* Any two to sign All parties to sign I confirm that this is a true copy of the resolution. If the Social Club has written rules or constitution, the Committee confirms that the name of the association is as stated above. Chairman of the Commitee Please print name Selecting your s and Access Facilities Choice of Types S1 On Call Savings S8 Christmas Club S20 NetLink Direct Savings * Only available where any one to sign. Choice of Access Facilities Cue Card* Phone Banking* Internet Westpac/Cheque or Deposit Book (a member chequing application form needs to be completed) Please turn over M70313

2 Office Use Only Register of Members and Shares Date Admitted Member Approved by Visa Authorised by Board Approved Minute Book reference Access Facilities Action List CueCard ordered OR Visa Card ordered Westpac Deposit Book Internet Banking Phone Banking Letters Sent Confirmation Taken by Shares Paid Processed by Date Date Date

3 Financial Services Guide Level 1, 231 North Quay, Brisbane Qld PO Box 13003, George Street Qld Phone: Fax: Website: ABN AFSL / ACL No Issue Date: 1 February 2014 FSG0214 Introduction This Financial Services Guide (FSG) is designed to assist you in deciding whether to use any of the services offered by Queensland Police Credit Union Limited (us, we, our, QPCU). It provides you with an understanding of what to expect from your interactions with QPCU. Financial Services Guide (FSG) This Guide contains information about: Services and products provided by QPCU - It outlines the kinds of services and products QPCU is authorised to provide under its Australian Financial Services Licence and its Australian Credit License , as well as other services and products offered by QPCU Remuneration received by QPCU and related persons - It details the remuneration QPCU, its staff and other related persons receive in connection with the financial services provided by QPCU QPCU s Complaints Process - This describes how QPCU deals with any complaints you may have about its services or products as well as providing key contact details to communicate a complaint Associations we have that may influence the recommendations we make How to contact us. You should keep this FSG on hand and refer to it when you apply for a service or product with QPCU. The current FSG is available at Other Documents You May Also Receive You may also receive other documents when QPCU provides services or products to you. QPCU s General Information Terms and Conditions booklet This booklet contains: - general information about savings and term deposit accounts and associated access methods - information on how we protect your privacy - instructions on how to make a complaint - what to do if you experience financial difficulty. This booklet should be read in conjunction with QPCU s Schedule of Fees and Charges, and our latest published interest rates. Both are available in branches, on our website or by calling Product Disclosure Statement (PDS) You will receive a PDS when QPCU issues, recommends or offers you an insurance product or a Police RetireSafe Savings (RSA). This contains general information about the product including: - the terms and conditions of the product - any significant risks associated with holding the product - information about commissions, fees and charges associated with the product - information about interest rates - instructions if you wish to make a complaint. QPCU recommends that you consult your Financial Planner before investing in a Police RetireSafe RSA. About QPCU QPCU is an Authorised Deposit Taking Institution (ADI) established for police officers in June However, it now services a wide cross-section of people engaged in the administration of justice and the protection of life and property which includes Firefighters, Ambulance Officers, SES personnel, and public sector employees. QPCU s membership base of approximately 30,000 is spread across the state. QPCU s mission: Delivering exceptional personal service and financial wellbeing to those who protect and serve the community. Like banks, credit unions are ADIs regulated by the Australian Prudential Regulation Authority (APRA) under the Banking Act (1959). Backed by over $650 million in assets, QPCU offers a high level of security. QPCU strives to: offer competitive, top quartile interest rates provide a product range that meets your needs. How to Become a QPCU Member Membership packs are available from Level 1, 231 North Quay, Brisbane, or by calling Alternatively, you can visit QPCU s website at and either download the required membership application form or follow the online membership application process. As well as being eligible, each person wishing to become a QPCU member must provide the following: A completed Membership Application form Identification $10 for a QPCU Member Share Your $10 Member Share makes you a part owner of QPCU, entitles you to vote at elections and Annual General Meetings (AGMs), gives you the opportunity to stand for election on the QPCU Board of Directors and provides you with access to all the benefits QPCU has to offer. If you are between 13 and 18 years of age, you pay $10 for a Junior Member Share. Junior members are not entitled to vote at elections or AGMs, however will automatically become full members on their 18th birthday. They are subsequently entitled to vote at elections and AGMs. s opened for children below the age of 13 will be held in the name of a parent / guardian, on trust for the child. Upon turning 13, these children will be able to apply for a Junior Member Share. Identification Requirements Identification requirements are outlined in the Membership Information document available in branch or at Products and Services QPCU Provides QPCU holds an Australian Financial Services Licence (AFSL). Under this licence, QPCU deals in, and provides advice and services in relation to the following products: Savings s We can provide general advice on, and offer you, a range of basic deposit products for everyday banking and saving for all members of the family. Please refer to QPCU s General Information Terms and Conditions booklet for more information. On Call Savings Junior Savings InControl Access Christmas Club Deeming s NetLink Direct Savings Bonus Saver Cash Management Mortgage Offset Savings For everyday banking featuring easy and convenient access to your money Available to children aged 12 years and under Available for year olds for everyday banking Available to save for the Christmas period Available for pensioners or as savings accounts A high interest savings account accessible using QPCU Phone Banking or QPCU Internet Banking Rewards members with bonus interest when they meet certain deposit and withdrawal criteria. Tiered interest rates with a minimum account balance requirement Reduces mortgage interest by balance offset 1

4 Superannuation Police RetireSafe RSA is a long term savings product designed to provide income for retirement. See QPCU s Police RetireSafe RSA PDS for more information. Term Deposit s Term deposits are available at competitive rates which vary according to the amount and term of the investment. See QPCU s General Information Terms and Conditions booklet for more information. Payment and Access Facilities QPCU offers members various payment and access facilities to suit their individual needs. These include: Visa Debit cards QPCU Bluey Visa Cards QPCU Bluey Rewarder Visa Cards Rewarder Cards CueCards ATM and EFTPOS access Personal cheques Credit Union cheques Bank cheques Direct debits Direct credits Periodical payments Telegraphic transfers Foreign currency Pre-loaded foreign currency cards Bpay Bank@Post SMS Banking PayAnyone Mobile Banking Mobile and Internet Banking Phone Banking On behalf of various insurance companies (see Our Business Partners and Commissions ), QPCU can offer you various products including: Home Contents Home Building Motor Vehicle Motor Cycle Pleasure Craft (boat) Caravan and Trailer Travel Consumer Credit (CCI) Commercial Consumer Credit Landlords Life Accidental Death Funeral Loan Products QPCU holds Australian Credit Licence , under which it provides a wide range of loan products including: Home and investment loans Bridging and interest only loans Mortgage secured overdrafts (line of credit home loan) Fixed rate home loans Secured and unsecured personal loans New and used car loans Credit cards Personal overdrafts Secured commercial loans Construction loans. Our Business Partners/Commissions QPCU has relationships with carefully selected third party organisations, our business partners, to provide members access to specialist products and services. Commissions may be paid to us by our business partners when you take out or use the product or service. When providing these products to you, we are acting on behalf of our business partners and not as your agent. QPCU may receive contributions from product issuers towards expenditure on advertising and promotions in connection with certain products. The maximum annual marketing contributions that a product issuer may pay the Credit Union are calculated as a percentage of total annual revenue. The Credit Union is not entitled to receive payment of any balance between maximum annual marketing contributions and actual marketing expenditure. Commissions are inclusive of GST and stamp duty except where stated. General QPCU acts as an agent for QBE (Australia) Limited AFSL No who provide general insurance products. Travel QPCU acts as an agent for QBE (Australia) Limited AFSL No who provide travel insurance. Life QPCU acts as a referrer for Zurich Australia Limited ( Zurich ) AFSL No who provides members with various life insurance products. Consumer Credit QPCU acts as an agent for QBE (Australia) Limited AFSL No: who provide members with Mortgage Protection, Loan Protection and Homekeeper products and is the underwriter of the Disability and Involuntary Unemployment covers available on this policy. The Life Cover and Trauma Cover available on this policy are issued by OnePath Life Limited AFSL No Commissions The following table outlines commissions earned as a percentage of the premium paid: Product Home Motor Commercial Consumer Credit Caravan and Boat Travel Landlords Ezicover Life Ezicover Accidental Death Ezicover Funeral Advantage Commission Range Up to 25% Up to 15% Up to 10% Up to 20% Up to 10% Up to 40% Up to 25% Up to 22% Up to 22% Up to 22% The rate of commission payable to the Credit Union varies from one insurer to the other depending on the insurance product. QPCU offers general advice only on insurance products. General advice is advice prepared without taking account of your personal objectives or financial situation. You should think about these things and ensure all facts have been taken into consideration before acting on our advice. You should read the relevant Product Disclosure Statement before you take up any product. Salary Packaging QPCU can assist members looking to set up a salary packaging arrangement, such as purchasing a motor vehicle through novated leasing. A number of scenarios can be prepared to demonstrate how members can improve their disposable income by paying for a motor vehicle from their gross salary. We receive a commission on salary packaging vehicle lease arrangements made through Brisbane Fleet Sales of up to 3% of the total lease value. QPCU may also receive a commission on Gap of up to $ per policy. This policy is underwritten by Swann (Aust) Pty Ltd. AFSL No Financial Planning QPCU members have access to financial planning advice through Bridges Financial Service Pty Limited (Bridges). ASX Participant. AFSL No Initial Commissions QPCU may receive between 0% and 30% commission on upfront fees for financial planning advice provided by Bridges Financial Services Pty Limited. A full disclosure of relevant fees will be made by your financial planner before any investment funds are placed. Trailing Commissions Ongoing commissions (sometimes referred to as trailing commissions) are paid for the length of time you hold the product. These commissions are paid by Bridges Financial Services Pty Limited and are based on the adviser service fees paid by you. Car Buying Service at QPCU QPCU members have access to the car buying service at QPCU to help you find a new or quality used vehicle. A range of after-market accessories is also available. The car buying consultants are employed by Hasthaven Pty Ltd and are the preferred motor vehicle consultants for QPCU Members. We receive a commission of $165 per vehicle sold through the car buying service at QPCU. We may also receive a commission on sale of accessories by the car buying consultant, which will be disclosed on purchase. Other Financial Products and Services BPAY We receive the following commission: Debit accounts (savings) $0.37 per transaction Visa Debit Card $0.41 per transaction 0.27% of the value of the transaction Travellers Cheques & Foreign Currency We provide travellers cheques and foreign currency payment products through American Express International Inc. We receive no income or commission from the sale of these products. Pre-Paid Foreign Currency Debit Cards We provide pre-paid foreign currency American Express debit cards. Once loaded with foreign currency, these cards can be used as a normal debit card. QPCU receives 1% commission on initial loading of the card, in-branch reloads, and foreign currency cash withdrawals. We receive 0.5% commission on BPay reloads. 2

5 Bank Drafts, Cheques & Telegraphic Transfers We receive no income or commissions from bank drafts, bank cheques or travellers cheques, and no income or commissions for international telegraphic transfers. Visa Transactions We receive a commission from Visa of up to 0.45% of the domestic transaction amounts and international transactions between 1.0% - 1.6% after conversion to Australian dollars. We receive a commission on Visa debit transactions of up to $0.12. Our Fees and Other Payments We charge the service fees applicable to our products and services as set out in QPCU s Schedule of Fees and Charges brochure. No payments are received by our staff that would influence the advice they provide to you on our financial products and services. Employees Our employees are representatives of QPCU and receive a wage or salary. Our employees may receive performancebased bonuses in addition to annual salary. Performance bonuses shall be payable to employees at the discretion of the Credit Union and may be based on the volume of products or services provided to members in addition to other performance criteria. If You Have A Complaint How to have your dispute resolved In the interests of maintaining member satisfaction, Queensland Police Credit Union Limited (QPCU) has established procedures for resolving any complaint you may have in respect of any product or service we provide to you. If your complaint cannot be resolved using our Internal Dispute Resolution process, we will refer you to an External Dispute Resolution scheme approved by the Australian Securities and Investment Commission (ASIC). Please refer to the Internal/External Dispute Resolutions link provided on the Contact Us page at www. qpcu.com.au for more information or call us on Internal Dispute Resolution We subscribe to the Customer Owned Banking Code of Practice, which requires us to provide an Internal Dispute Resolution process free of charge to you. We have appointed a Complaints Officer to investigate any complaint made by you. Our Internal Dispute Resolution process is available to you in relation to the products and services that we issue and provide. The process is not to be used in relation to the products and services provided by third parties such as insurers or financial planners. If you have a complaint concerning these third party products or services, please refer to the Product Disclosure Statement that you have received from these product and service providers for more information on their dispute resolution process. The product and service provider will refer you to an independent ASIC approved External Dispute Resolution scheme if your complaint cannot be resolved by the product and service provider. How to make a complaint You can make your complaint by phone, in person, in writing or by info@qpcu.com. au. If forwarding by mail the complaint is to be addressed to: C/- Complaints Officer PO Box George Street Qld 4003 Make sure to mark your correspondence to the attention of the Complaints Officer and provide enough detail about your complaint to enable us to investigate it. What happens when the complaint is received by the Complaints Officer? When received by the Complaints Officer, the details of the complaint are entered in a Register of Complaints. This Register is regularly reviewed by the Compliance Manager and reported to the Board on a monthly basis. The Complaints Officer will investigate the grounds of the complaint and assess the relief sought by the complainant. As part of the investigation the Complaints Officer shall fairly assess the facts and circumstances that give rise to the complaint. Handling the complaint An attempt will be made to resolve the complaint within five (5) working days of receipt and if this is not possible, contact will be made with you and a reasonable time frame for response shall be confirmed. On completing the investigation, the Complaints Officer will inform you of the outcome and reasons for the decision. What is a dispute? A dispute arises when you do not accept our response to your complaint. If this is the case you will be referred to our Dispute Resolution Officer. The Dispute Resolution Officer is an impartial mediator who will independently review the complaint. Outcome of complaint not to member s satisfaction Where you are still not satisfied with the result of your dispute, you may seek further consultation through external facilities. The external dispute resolution process can be accessed free of charge by you. This process will be explained to you by the Dispute Resolution Officer. External Dispute Resolution Schemes General banking products - cards, home loans, deposit accounts, general insurance, CCI Credit Ombudsman Service Limited PO Box A252 Sydney South NSW 1235 Telephone: Fax: info@cosl.com.au Internet: Retirement Savings s (RSAs) Superannuation Complaints Tribunal Locked Bag 3060 GPO Melbourne VIC 3001 Telephone: Fax: info@sct.gov.au Internet: Australian Securities and Investments Commission The Australian Securities and Investments Commission s (ASIC) website contains information on how to complain about companies and people and describes the types of complaints handled by ASIC. To obtain further information contact the ASIC info line: Telephone: Internet: Privacy Notice What information can be disclosed? The Privacy Act allows Queensland Police Credit Union Limited ( we, us, our ) Australian Credit Licence Number and other applicable persons to disclose personal information about you when related to the primary purpose for which it was collected. In connection with providing credit to you, personal information may include credit information: details to identify you and verify your identity, such as your name, sex, date of birth, current and 2 previous addresses, your current and last known employer, and your driver s licence number the fact that you have applied for credit and the amount or that we are a current credit provider to you, or that you have agreed to be a guarantor advice that payments previously notified as unpaid are no longer overdue (from 12 March 2014) information about your current or terminated consumer credit accounts and your repayment history payments overdue for at least 60 days and for which collection action has started cheques for more than $100 drawn by you which have been dishonoured more than once in specified circumstances, that in our opinion you have committed a serious credit infringement the fact that credit provided to you by us has been paid or otherwise discharged, and other information about credit standing, worthiness, history or capacity that credit providers can disclose under the Privacy Act, including a credit report. Your sensitive information (eg, membership of a professional or trade association) may also be disclosed where relevant to the purposes for collecting it. 3

6 Who can give or obtain information? For the purpose of providing products and services to you and managing our business, we may give information to: external service providers to us, such as organisations which we use to verify your identity, payment systems operators, mailing houses and research consultants insurers and re-insurers, where insurance is provided in connection with our services to you superannuation funds, where superannuation services are provided to you debt collecting agencies, if you have not repaid a loan as required our professional advisors, such as accountants, lawyers and auditors state or territory authorities that give assistance to facilitate the provision of home loans to individuals other credit providers and their professional advisors your representative, for example, lawyer, mortgage broker, financial advisor or attorney, as authorised by you, or government and regulatory authorities, if required or authorised by law. In addition, in connection with providing credit to you, we and the Credit Providers mentioned below may: obtain a commercial and consumer credit report containing information about you from a credit reporting body exchange credit information about you with each other, and exchange credit information about you with any credit reporting body and any other provider of credit to you named in your credit application or a credit report from a credit reporting body. Credit Providers can mean: us our related companies any introducer, dealer or broker referred to in a loan application any agent or contractor of ours assisting in processing a loan application, and other entities involved that may be involved in a securitisation arrangement which we use to fund your loan in the securitisation of your loan and any loan originator. Important information about credit reporting bodies If you apply for any kind of credit, we may disclose information to a credit reporting body. Specifically, we may disclose information to or collect information from Veda Advantage, whose privacy policy is at Credit pre-screening is a service for credit providers wishing to send direct marketing material about credit services. A credit reporting body uses information it holds to screen out individuals who do not meet criteria set by the credit provider. From 12 March 2014, credit reporting bodies must maintain a confidential list of individuals who have opted out of their information being used in pre-screening. From 12 March 2014, to opt out of credit pre-screening, contact the credit reporting body, using the contact details on their websites, referred to above. From 12 March 2014, you can also ask a credit reporting body not to use or disclose your personal information for a period if you believe on reasonable grounds that you have been or are likely to be a victim of fraud, including identity fraud. When can information be obtained, used or disclosed? Before, during or after the provision of our products and services to you, this information can be obtained, used or disclosed by the Credit Providers for the purpose of providing products and services to you and managing our business. When providing credit to you, this may include: assessing your application for consumer or commercial credit or to be a guarantor for the applicant, assessing your credit worthiness, managing your loan or the arrangements under which your loan is funded or collecting overdue payments allowing a credit reporting body to create credit information about you, and if you are in default under a credit agreement, notifying, and exchanging information with, other credit providers and any collection agent of ours. Overseas disclosures We have taken measures to prevent the disclosure of your personal information overseas. However, if we do disclose this information outside Australia, we will do so on the basis that the information will be used only for the purposes set out in this document. Disclosure to insurers and guarantors Lenders mortgage and trade insurers In connection with providing credit to you, a lenders mortgage insurer or a registered trade insurer may obtain a consumer credit report about you from a Credit Provider or from a credit reporting body to assess whether to provide lenders mortgage insurance to us in relation to an application for consumer credit, or whether to provide trade insurance to us in relation to an application for commercial credit. Guarantors In connection with providing credit to you, the Credit Providers may give a guarantor, or a person who is considering becoming a guarantor, credit information about you for the purpose of enabling the guarantor to decide whether to act as guarantor or to keep informed about the guarantee. Security, privacy policy, and marketing preferences Security We take all reasonable steps to ensure that all your personal information held by us, is protected from misuse, interference and loss, and from unauthorised access, disclosure or modification. Privacy Policy Our Privacy Policy, available at provides additional information about how we handle your personal information. It sets out how you can ask for access to personal information we hold about you and seek correction of that information. It also explains how you can complain about a breach of the Privacy Act or the Credit Reporting Code of Conduct, and how we will deal with your complaint. Marketing preferences The Credit Providers may use, and share with each other, information about you to inform you about products and services (unless you ask us not to). The Credit Providers may do so even if you are on the Do Not Call Register. Contact Us Privacy Officer Our Privacy Officer s contact details are: Address: PO Box 13003, George Street, Queensland 4003 Telephone: privacy@qpcu.com.au About this FSG and Updates All details are current as at the date of this FSG. An up-to-date QPCU FSG is available to download from QPCU s website at com.au or by calling How to contact us Please contact us or give instructions in relation to any of your Credit Union accounts by: Mail: Qld Police Credit Union Limited PO Box George Street QLD 4003 Phone: International Phone: Fax: Loans Fax: info@qpcu.org.au Website: QPCU Branches QPCU Head Office Level 1, 231 North Quay Brisbane QLD 4000 QPCU Kedron Park Kedron Emergency Services Complex 125 Kedron Park Rd Kedron QLD 4031 QPCU Queensland Police Academy Queensland Police Academy Rudd Street Oxley QLD