Oracle Utilities Cloud Analytics The Most Complete, Most Reliable Solution for Transforming Complex Data into Actionable Insight

Transcription

1 Oracle Utilities Cloud Analytics The Most Complete, Most Reliable Solution for Transforming Complex Data into Actionable Insight

2 Oracle Utilities Cloud Analytics Driving Action Through Insight INCREASE Operational Efficiency IMPROVE Customer Engagement PREVENT Public Safety Hazards IMPLEMENT Preventative Maintenance Strategies Oracle Utilities Cloud Analytics unlocks smart grid data and turns it into actionable insight for electric, gas and water utilities. The Oracle Utilities Cloud Analytics platform has unmatched depth and breadth of proven support for utilities most critical business areas. The rapidly expanding availability of smart grid data allows for powerful applications that extend far beyond meter data analytics. By recruiting and adding valuable context to these sensors in the field, Oracle Utilities Cloud Analytics provides operationalized results and insights to help streamline business operations, reduce O&M, tackle data challenges and prioritize actions in a resource-constrained world. Oracle Utilities Cloud Analytics encompasses a broad portfolio of field-tested applications that leverage big data technologies such as Hadoop, R, and the Oracle 12c Database. This powerful solution is combined with a results-driven deployment approach to deliver greater business insights with less risk than other alternatives. The pre-built, but extensible, applications address the needs of all business areas in a utility s value chain and are designed to evolve over time. 2

3 GRID METER CUSTOMER Distribution Operations Outage Management TLM/Overload Prevention CVR Phase Balancing Non-Tech Loss Localization Event Correlations Deployment Health System Planning Device Capacity Planning Device Lifecycle Management EV Planning Connectivity Model Audit Stressed Asset ID Data Quality Energy Procurement Demand Forecasting Inventory Monitoring Revenue Protection Identifying Bypass Diversions Identifying Meter Swaps Identifying Meter Tampering Smart Meter Deployment Theft Identifying Behavioral Trends Meter Services Defective Meter ID Defective Socket ID New Meter Health Contract Validation Data Quality Assurance Geospatial Outlier Monitoring Net Meter Geospatial Reporting Meter Inventory Tracking Deployment Health AMI Deployment New Meter Health Deployment Tracking Network Tracking Customer Refusal Tracking Deployment Data Quality Geospatial Reporting Operations Unbilled Sales Reporting Forecasting Rate Development Billing High Bill Prioritization Low Bill Prioritization Stopped Meter Slow Consumption Diagnostic Prioritization Account Billing Prioritization Rates Analysis Bill Cycle Monitoring Consumption Reporting Settlements Reporting Call Center High Bill Customer Benchmarking High Bill Account Reporting Safety Gas Leaks Water Leaks Meter Overheating Demand Response & Energy Efficiency Program Customer Targeting Load Disaggregation Behavioral Program Analytics Geospatial Reporting Customer Usage Reporting Program Efficacy Auditing Support Regulatory Compliance/M&V Whole Building Reporting Predictive Load Operations Resource Planning Prioritization Account Transition Monitoring Fig.1: Oracle Utilities Cloud Analytics proven use cases that address the big data and analytics opportunities in the Grid, Meter and Customer business segments. 3

4 Applications Across the Utility Value Chain Oracle Utilities Cloud Analytics covers a breadth of functional areas and has been developed with a keen understanding of the underlying data structures and the business context it serves. The platform is delivered with a library of analytics for complex utility use cases. The following is an introduction to just a few of Oracle Utilities Cloud Analytics pre-built applications: Grid operations One of the largest areas of opportunity for meter data usage is in grid operations. Oracle Utilities Cloud Analytics aggregates interval meter data according to the different nodes of the distribution system hierarchy. This offers a new and unrivaled view of actual load distribution and allows for improved forecasting, planning and asset reliability. Challenge Leveraging multiple data sources to produce timely insights on system and device performance Deriving comprehensive end-to-end insight across entire distribution network Solution Analytics platform that reconciles transformer level data and smart meter data to monitor device performance and preemptively determine overload and predict failures Suite of tests that identify nontechnical line loss/theft Value More efficient monitoring of existing assets Deferral of unnecessary capital expenditures Increase customer satisfaction from reduced occurrence of momentaries and outages Revenue protection from effectively identifying theft leads 4

5 Meter and billing operations Meters are the cash register of the utility. Failure of these devices to function properly can have significant consequences for financial performance and customer service. Oracle Utilities Cloud Analytics continuously monitors for signature patterns that indicate defective or improperly configured meters. 24/7 screening yields prioritized lists of meters for field investigation or replacement before the issues can impact operations or billing. By relying on this monitoring to protect against lost or inaccurate data, utilities are able to reduce meter operations costs while improving billing accuracy. Challenge Identifying meter malfunctions in an efficient and comprehensive manner Monitoring meter and network performance Maintaining meter data quality Solution Suite of tests that identify meter malfunctions with prioritization based on client needs and resources Meter and network performance reporting dashboards Intuitive user interface to access results and perform data discovery on meter population Value Improved operational efficiency for meter services group More accurate and comprehensive identification of meter operations Integrated continuous improvement in meter malfunction detection Efficient monitoring of meter device and network vendor contractual obligations 5

6 Demand Response and Energy Efficiency Oracle Utilities Cloud Analytics combines meter usage data with third-party customer and facility data to create targeted customer segmentations that utilities can use to recruit appropriate customers for pricing and energy efficiency programs. Using interval meter data, the solution directly measures program impacts without the need for supplemental metering or sampling. This is useful for program implementation activities such as baseline calculation, incentive payment determination, program costeffectiveness evaluation, regulatory reporting, and measurement and verification. Challenge Finding efficient methods to derive insights for program design, marketing and evaluation Solution Custom reports to identify best candidates for program targeting and directional insights for design Ad hoc analytics to evaluate program performance and redesign Value Action oriented insights help optimize results for all phases of a program s life cycle 6

7 Safety Oracle has created multi-variate tests that focus on proactively discovering hazardous scenarios before they turn into critical issues. Oracle uses advanced statistical methods to minimize false positives, and flags premises for urgent field investigation. This service has enabled utilities to minimize the risk of highly publicized meter fires and to identify spikes in gas consumption and water usage. Reduced safety hazards in the community, lower write-offs from unaccounted usage, minimized unbilled commodity usage and cost avoidance from damages and legal fees are some the benefits of proactively identifying these types of safety hazards. Challenge Proactive monitoring of potential safety hazards related to commodity distribution services Reduce unbilled and unused commodity resources Solution Customized analytics to monitor hazardous scenarios such as gas leaks, water leaks and overheating meters Intuitive user interface to access potentially hazardous cases and review related data Value Improved community goodwill with a proactive rather than reactive approach to safety Reduced potential cost of damages Reduced write-offs from unaccounted commodity usage 7

8 Revenue Protection With sophisticated pattern detection capabilities, Oracle Utilities Cloud Analytics automatically identifies meter tampering and service bypass conditions associated with energy or water theft. The investigation process is then tracked for each case and lost energy and revenue is estimated. After theft has been mitigated, post-mitigation usage is monitored to verify that the problem has been resolved. The solution enables utilities to effectively protect their investments while reducing the occurrence of costly on-site inspections. Challenge Identifying commodity theft and diversions in a cost effective and comprehensive way Keeping up with changing theft behaviors Creating documentation to support theft investigation and post identification reporting Solution Suite of tests that cover the full range of theft methodologies including foreign meter detection, periodic full and partial bypass, and theft (usage) on inactive accounts Continuous algorithm refinement to keep abreast of changing theft behaviors Value Reduced manual work in identifying theft leads Fewer false positive in theft leads Increased comprehensiveness in catching theft cases Identifying previously undiscovered theft scenarios 8

9 An Integrated Approach to Analytics that Adds Value Across the Enterprise Oracle offers a wide choice of mission critical utility applications and technologies to meet the demands of the world s leading utilities. Oracle has leveraged this deep understanding of core technologyenabled business processes to build a utility analytics platform that is unrivaled in its ability to leverage and enhance existing IT investments. Strategic integrations between utility operational applications such as customer information systems, work and asset management and distribution management provide a number of benefits. Two-way data sharing enriches the collective data sets and improves information quality, resolution and accuracy. As an example, Oracle Utilities Cloud Analytics monitoring agents allows existing transactional systems to focus on their core functionality, while the analytics platform continually scans datasets for outlier conditions. These results are passed to operational systems or work queues for further processing. In addition, Oracle Utilities Cloud Analytics also provides a simplified interface for ad-hoc analysis which in turn enhances the transparency and reach of the information residing in existing systems. Figure 2 below highlights some of these strategic integrations along with examples of the use cases enabled by the two-way sharing of analytic insights. Customer Information Billing Exceptions Management Customer Self Service Consumption Analysis Customer Profile Meter Data Management Revenue Protection Oracle Utilities Cloud Analytics Mobile Workforce Management Service Order Investigation Network/Outage Management System Transformer Load Management Operational Device Management Firmware Compliance Device Failure Analysis Work and Asset Management Asset Optimization Fig.2: Core utility systems are extended and enhanced through the data and insights that are shared between Oracle Utilities Cloud Analytics and these existing applications. A robust integration architecture simplifies the exchange of information, whether on-premise or in the cloud. 9

10 Oracle Utilities Cloud Analytics Platform: Scalable, Flexible and Integrated. Data Ingestion and Data Model Putting Complex Utility Data to Work Oracle Utilities Cloud Analytics solution transforms and aggregates data from a diverse set of utility and third party systems and unlocks the full potential of this data through a flexible but unified data model. The flexible utility data model enables the platform to ingest any new data type and integrate it with the existing data repository. In addition, the Oracle Utilities Cloud Analytics platform is an extensible system that allows for flexible implementation approaches where clients have the ability to add new data sources as the utility evolves its analytics footprint. Analytics Engine Processing Power and Flexible Configuration The analytics engine is comprised of a set of tools that ensure reliable, high frequency processing of data and delivery of results. These tools include operational monitoring, core data services, data visualization modules, and next generation closed loop business intelligence modules. This platform s architecture allows for the configuration and validation of new algorithms at an unprecedented pace. Oracle Utilities Cloud Analytics is the most reliable and high-performing system in the marketplace today. Largest deployment 4.5 million interval meters 20 million meters processed per day Loads more than 1 billion values/hour User Interface Pre-configured Library of Applications to Drive Actionable Insights Oracle Utilities Cloud Analytics provides an intuitive user interface that serves many types of business end user across all utility functions. The flexible user interface serves the needs of the super user community for the creation of custom analytics, yet remains simple enough for new users to navigate with minimal training. The analytic results are designed with existing business processes in mind and the structure and presentation of the analytical insights facilitates easy adoption into existing workflows. Figure 3 on the next page highlights some of the core components of the Oracle Utility Cloud Analytics platform. 10

11 Fig.3: The architecture of the Oracle Utilities Cloud Analytics platform is designed to meet the performance demands of utility big data and the reality of rapidly changing utility business processes and operational systems. The flexible tools and data model allow for the incorporation of any type of information and the ability to create compelling analytics by seamlessly combining information from multiple sources. 11

12 CONTACT US For more information about the most complete, most reliable cloud analytics solution available to the utilities industry today, visit oracle.com/industries/utilities or call ORACLE1 to speak to an Oracle representative. Outside North America Visit oracle.com/corporate/contact/global.html to find the phone number for your local Oracle office. Oracle Corporation Worldwide Headquarters 500 Oracle Parkway Redwood Shores CA U.S.A. Worldwide inquiries Phone: ORACLE1 Fax: oracle.com Copyright 2014, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group OUCloudAnalytics