Microsoft xchange Hosting and Mixed Exchange 2013

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1 Microsoft xchange Hosting and Mixed Exchange 2013 Overview Our hosted Exchange environment has all the built-in protection, redundancy, anywhere accessibility, and operational efficiency that you and your users need for mission-critical communications and collaboration. Computer House Hosting gives you all of the functionality of a dedicated Exchange server, backed by Computer House Support for a fixed, monthly cost. Our strong relationship with Microsoft gives us premier access to new hot fixes and product updates. Service and support is backed by Microsoft Certified Technicians and United States based support, so you can rest easy knowing your mail is in the hands of experts. Enterprise Class Mailboxes Satisfaction Guaranteed & Dedicated Transition Team 24x7x365 U. S.-based Support Seamless transition by a dedicated team of specialists Team of Exchange engineers working alongside your team Mail Interface 100GB mailboxes, standard Global Address List (GAL) and 100GB public folder Advanced collaboration and enhanced messaging solutions - Enhanced mailbox sharing permissions - Task collaboration / management - Personal / shared / global contacts - Calendar sharing and delegation Schedule meetings and resources - Resource booking attendant - Smart scheduling assistant. Add Microsoft Lync for chat and more. Manage and modify public folders for organizing content - Create contacts, distribution groups, calendars, and files with sharing permissions Outlook Anywhere (formerly RPC over HTTP) Operational Efficiency Cached mode (Outlook 2003 or later) Suppression of out of office messages to distribution lists You Can Count On Business Continuity & Disaster Recovery High availability configuration Cluster continuous replication Data backups every 30 minutes 14 day rolling data backup from your Control Panel

2 Rapid data recovery through OWA or support Integrated web-based control panel Additional storage available in 1GB increments Optional archiving (described in detail later in this document) services available Premium Anti Virus and Anti Spam Protection Premium spam filtering through Cloudmark and ClamAV anti-virus included 98% of unwanted eliminated before delivery Inbound/outbound security through the Global Threat Network DNA message fingerprints User daily digest and quarantine control panel Compliance Journaling Compliant archiving solutions Multi-mailbox search SSL and TLS encryption SPF record Anywhere Access Web-Based Messaging Outlook Web Access (OWA) Premium and Light Advanced search GZIP compression Global Access List access Public folder access Support for rules Mobile Messaging IMAP / POP mobile connectivity BlackBerry Enterprise Server (BES) available Direct push for , contacts, and calendar on BlackBerry, iphone, and Windows Mobile Good Mobile Messaging available ActiveSync for Windows Mobile and iphone available Mobile Security enhanced through remote and wipe, local wipe, enforced PINS and policies

3 Hosted Microsoft Exchange Access Protocols Hosted Exchange supports many protocols that will allow you to connect to the Exchange server to access your information. Certain connections provide access to more information than others, but all of the connections provide access to your information. MAPI Messaging Application Programming Interface is the traditional connection used to interface with the Microsoft Exchange server and was designed by Microsoft. It allows the Exchange server to directly communicate with the client, so that all of your information is updated in real time. This is the recommended connection to use when setting up your client. RPC over HTTPS This is a special function that allows for secured access when connected to the Microsoft Exchange server. POP3 Post Office Protocol (Version 3) is what most users need and use today. POP3 is a client/server protocol in which is received and held on a mail server. Periodically, you check for mail on that server and then download it to your client. POP3 is the standard protocol built into practically every client. This method is well-suited for users that don t want to store messages online. IMAP4 Internet Message Access Protocol (Version 4) is another popular way to access messages. With IMAP, messages and folders are always stored on the mail server. When users access their , they are working directly with these messages. This means that any updates made to the , such as moving, flagging, or marking a message as unread, is stored on the server. Outlook Entourage BlackBerry ActiveSync IMAP is a convenient option for users who need to access their online from multiple clients at multiple computers or locations. Our IMAP server supports IMAP IDLE, which provides real-time push support for IMAP applications, alerting you the second you have new mail... which makes it very powerful for users on the go.

4 SMTP Simple Mail Transfer Protocol is the standard protocol for sending messages across the Internet. It is also commonly referred to as the outgoing mail server. Our SMTP servers are configured to require SMTP Authentication. The servers themselves perform two important functions. First, they verify that anyone attempting to send outgoing through the SMTP server has the right to do so. Then secondly, they send the outgoing . If undeliverable, the message gets sent back to the sender. SSL and TLS Encryption We provide SSL and TLS encryption for POP3, IMAP, SMTP, and Outlook Web Access. Basically, this encrypts your data so that others cannot view it. Our servers also support opportunistic TLS, which allows your incoming and outgoing data to be encrypted as it travels through the internet. This is very important for passwords and confidential s. Supported RFCs RFCs are standards for communication between servers and clients. These standards are approved by the Internet Engineering Task Force (IETF) and are known as RFCs. These standards cover SMTP, POP, and IMAP, among other Internet technologies.

5 We Plan for Scalability Your should be infinitely scalable. The ability to add or remove mailboxes, handle jumps in traffic, and send and receive on demand are integral elements of what you get with Computer House. From end to end, we plan our systems to accommodate your usage no matter how big or small. We Plan for Your Expansion Whether you re adding 5 or 5,000 mailboxes, Computer House has the system architecture in place to scale to your needs. How? Advanced software design and servers in multiple data centers feature massive amounts of excess capacity. And, you can add or delete right from the control panel. We Plan for Traffic Spikes When traffic spikes, you won t miss a message because your server chokes on the increased volume. Load-balanced, clustered, single-purpose servers support inbound and outbound traffic. On demand, we tap into reserve server capacity to manage message volume. We Plan for Accessible Your mail data lives on servers with an identical twin. In case of an outage or disaster, you have two live copies of mail data immediately available and an offline backup. Our servers sense failures and quickly divert traffic to the operational twin server. With Computer House Support and fixed, affordable pricing, Computer House meets your immediate needs and is poised to serve your future needs.

6 Navigating a Dynamic Threat Landscape Spam used to be annoying. Now, it s dangerous. Last year, 75% of businesses reported virus infections from incoming . is now the leading entry point for network threats like viruses, Trojans, and worms. Lost productivity from checking and deleting spam and the expense of rallying the IT department to fix and recover lost data costs over $20 billion a year. Keeping the spam menace out of your organization is not an easy or cheap proposition. The software licenses alone are costly. Add to that constant maintenance to ensure protection against emerging threats. Looking for relief? Look to Computer House. With Computer House, you get exceptional support and affordable, feature-rich business and the strongest threat detection structure in the industry. We combined the best of our threat scanning capabilities with industry leaders in spam and virus protection. Before a message enters your mailbox, it undergoes four independent, threat blocking scans: Threat Blocker #1: Our Gatekeeper Scan. Our team of experts developed the Gatekeeper scan to evaluate a message s compliance with rigorous, internationally recognized technical standards. Messages are also checked against aggregated blacklists of known spam offenders. Threat Blocker #2: Message Sniffer. Utilizing user feedback and enhanced pattern matching, Message Sniffer seamlessly annihilates over 98% of spam in real time. Threat Blocker #3: Cloudmark and CommTouch. Advanced Message Fingerprinting from Cloudmark is strong enough to annihilate spam and accurately identify virus attacks. Plus, we added CommTouch s thorough spam filters, featuring Recurrent Pattern Detection (RPD) technology. Threat Blocker #4: Clam AV. Incorporating a three-layer virus scan on all incoming messages, Clam AV targets deceptive measures senders use to mask viruses, compares the message against known virus definitions, and evaluates attachments for possible viruses. Maintaining this comprehensive level of threat protection could cost you thousands of dollars a month to maintain. As a Computer House customer, these protections are free with every mailbox you add.

7 Using Exchange Mixed The Exchange Mixed environment is a combination of Microsoft Exchange and Computer House . Shared calendars and contacts work between platforms, and there's a single control panel for admins. Cut your costs dramatically!now, mailboxes are assigned based on user needs. require push service and need Exchange using Exchange Servers. The majority of the Staff uses Standard with an intuitive web interface and all the tools they need to fulfill their duties. Integrated Platform: Users have access to separate, yet compatible platforms with access to the same shared data. Computer House and Exchange users can view and share calendars to streamline meeting planning and resource scheduling. Both platforms combine into a single

8 company directory allowing users on either platform to share and publish updated contact information accessible by everyone. Control Panel Administration With your admin login and password, you can access all the tools you need to manage your accounts from any Internet connection. From your desktop or on the go from your laptop, securely launch migrations, create accounts, view system status data, access support, and manage your other Computer House & Apps services.

9 Be Prepared with Computer House Archiving Businesses are under more pressure than ever to maintain solid archiving and retention procedures. Computer House Archiving is your partner in the quest for regulatory compliance. We ve combined archiving technology with our mastery of cloud computing to give you the highest level of security and performance at low, fixed monthly rates. Why Do I Need Computer House Archiving? Industry regulations require multiple avenues of protection from a simple backup plan to retention of detailed message header information. If your business relies on for communication, you should know the impact these laws and regulations have on your Open Meeting Laws. Intended to promote transparency and open access to government records Freedom of Information Act (FOIA). Gives greater access to government records, updated in 1996 to encompass electronic records Healthcare Insurance Portability & Accountability Act (HIPPA). Wraps stiff penalties around violations of electronic data retention and privacy regulations 21 CFR Part 11. Imposes FDA-mandated policies for electronic records management on pharmaceutical companies SEC 17A-4. Places stiff SEC-enforced rules around retention and access to records related to securities transactions Sarbarnes-Oxley (SOX). Addresses auditing and reporting for corporations to combat corporate accounting fraud Gramm-Leach Bliley Act (GLBA). Enacts regulations around data security in the financial sector FRCP. Sets limits around electronically produced and saved documents that are required as part of legal compliance If not, rest assured we do. Computer House Archiving was built to address these and many more regulations that affect how you retain and retrieve .

10 How Can We Help? With properly archived and retrievable , your messages are automatically retained and immediately accessible when requested. Offloading your archiving management to the experts at Computer House reduces internal server load, improves production server operation and saves IT resources. In the Computer House archive you can: Capture, index, and safely store up to 9 copies of auditable ; including header information, body, and attachment content Use full text search capabilities to find based on message components in a secure web-based search and discovery interface Maintain original message integrity using WORM technology to assign date/time stamps and unique headers to safeguard against deletion Export to standards-based formats like.pst,.pdf,.txt, and mime Gain unlimited storage with guaranteed uptime How Safe is My Data with Computer House Archiving? During transmission and storage, your data remains secure and private. Computer House Archiving provides you with: Top tier, physically and logically secure data centers backed by the Computer House Cloud Adherence to PCI DSS standards for payment card industry transactions DoD standards-based encryption with HMAC-SHA1 authentication for tamper-proof data The most current SSL encryption protocols for data center-todevice transmissions

11 Dynamically allocated, dedicated virtual machines delivering superior performance even during activity spikes An audit trail for every system interaction with reports detailing users, activity, date, time, and IP address Stop Worrying about Storage With unlimited, secure storage from Computer House Archiving, you can solve the most challenging aspects of retention with one easy, affordable solution. Backup We re going to need a dedicated server just to store all of our old . If the volume of your messages is outgrowing your server space, it s time to step up to Computer House Archiving for infinitely scalable, cloudbased storage. Keep inboxes clean with s automatically stored in eight data centers worldwide Reduce the amount of time you spend managing inbox folders Create a secure repository for corporate knowledge stored in ediscovery & erecovery The last time we were subpoenaed for s, it took weeks to find and format everything. Don t wait for a subpoena to realize the benefits of archiving. Using Computer House Archiving, you can comply with litigation requests faster. Saves a tamper-proof record of all pertinent aspects of inbound and outbound including, metadata, body, and any attachments Find, format, and send requested files in minutes from an easy-to-use administrative control panel interface Access web-based control panel at work, at home, or anywhere there s an internet connection

12 Retention/Compliance We need to create a compliance plan but we don t know where to start. Start with Computer House Archiving. A strong retention solution is an integral part of a comprehensive compliance plan. Our hosted archiving solution is the first step toward a well-balanced plan. Ready to use immediately with no setup costs or additional software to download Export archived mail to evaluate activity monitoring Set optional retention periods, save searches, and export data to monitor policy adherence Pricing Overview: Hosted Exchange Box: Hosted Standard Box: Unlimited Archiving: Sync Mobile Messaging: Blackberry sync: $12.00 / box / month $1.75 / box / month $4.00 / box / month (All boxes required) $4.00 / box / month $11.00 / box / month For more information or to sign up: Call us: x1 us: support@computerhouse.com Visit us: