Setup Real-Time Integration Business Insight using the VirtualBox image For AstraTeq Help Desk Tutorial

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1 Setup Real-Time Integration Business Insight using the VirtualBox image For AstraTeq Help Desk Tutorial

2 Table of Contents OVERVIEW... 3 DOWNLOAD THE TUTORIAL RESOURCES... 3 DOWNLOAD AND SETUP THE VIRTUALBOX IMAGE... 3 INSTALL JDEVELOPER LOCALLY... 3 START THE INSIGHT SERVER... 3 OPEN SOA COMPOSITES IN JDEVELOPER... 4 SET UP DATABASE TABLES... 5 CREATE FOLDER FOR TEST FILES... 7 IMPORT SERVICEBUS PROJECT... 8 DEPLOY SOA COMPOSITES SET UP A NEW APPLICATION SERVER CONNECTION IN JDEVELOPER DEPLOY THE SERVICEREQUEST COMPOSITE DEPLOY THE TESTHELPDESK COMPOSITE TEST THE HELPDESK APPLICATION ACCESS INSIGHT Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 2 of 21

3 Overview This document describes the steps to setup your environment for the Oracle Real-Time Integration Business Insight AstraTeq Help Desk tutorial. For more information about Oracle Real-Time Integration Business Insight, please visit the Oracle Real- Time Integration Business Insight product page. Download the tutorial resources Download AstraTeqHelpDeskTutorial.zip from the OTN Insight tutorial page and extract into a folder of your choice. Let s call this folder AstraTeqHelpDeskTutorialROOT. Download and setup the VirtualBox image In order to work through the tutorial, you can either setup a native install, or you can download and import the SOA Suite plus Insight VirtualBox image. This document only describes the setup for the SOA Suite plus Insight VirtualBox image. Before continuing, carefully read through the SOA Suite VirtualBox image Introduction and Readme document. Follow the steps to import the image, setup a shared folder and start the image. Install JDeveloper locally It is recommended to install JDeveloper on the host machine through the SOA Suite Quick Start installer that can be downloaded from the SOA Suite downloads page. Follow the steps outlined in Oracle Fusion Middleware Installing SOA Suite and Business Process Management Suite Quick Start for Developers. If you only want to use JDeveloper for this exercise, it is sufficient to follow the steps up to chapter 3 inclusive (Oracle Fusion Middleware Installing SOA Suite and Business Process Management Suite Quick Start for Developers). Start the Insight server Before you begin, verify the database is up and running and ensure that all other servers are stopped before you start the Insight server. Double-click the Insight desktop shortcut in the image to start the server: Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 3 of 21

4 In the Insight folder, double-click Start Insight Server. This opens a new terminal window, showing the server output. The Insight server is up and running if you see the output SOA Platform is running and accepting requests. Open SOA composites in JDeveloper The AstraTeq help desk application consists of two SOA composites and one Service Bus project. ServiceRequest includes the actual implementation of the help desk application TestHelpDesk is used to simulate the mobile app used by customers to report their problems Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 4 of 21

5 The source code for the projects is included in AstraTeqHelpDeskTutorialROOT/apps/HelpDesk.zip Unzip HelpDesk.zip Open the SOA application in JDeveloper by selecting HelpDesk/HelpDesk.jws You will now see both composites in JDeveloper Set up database tables The external services and applications used in this tutorial are simulated through database tables. The database tables have already been set up in the VBox image, but the database connection for the composites needs to be changed. Open the file NOTES.txt on the desktop of the image and locate the section for Insight The below screenshot shows the values for the OPatch install. If you are using a later version, e.g ( PS1), the values may be slightly different. Always check the NOTES.txt file on the image to ensure you have the up to date values. Also locate the details for the database installed in the image: Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 5 of 21

6 In JDeveloper, open the Databases view by selecting Window Database Databases You should see a connection HelpDesk with one entry LocalDB if you opened the SOA composites as described above. Right-click on LocalDB and select Properties Change the values according to the values in the NOTES.txt file Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 6 of 21

7 When finished, click Test Connection If you don t see a message like the below, revisit the values you entered Hit OK if you see a success message The demo database tables have already been set up in the image Create folder for test files The TestHelpDesk composite simulates the mobile app used by customers to report their problems, by reading input files from /tmp/problem folder. Create this folder before deploying the applications to avoid error messages from the file adapter. The BPEL process testhelpdesk translates the input into XML and invokes the Service Bus proxy service submitproblemreport. If you want to use a different location, open TestHelpDesk SOA Adapters readfile_file.jca: Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 7 of 21

8 The jca file lists the properties for the file adapter: Change the value of PhysicalDirectory accordingly and save the file. Ensure the folder of your choice is available on the machine where the server is running before you deploy the applications. Import ServiceBus project With the server running, open the Service Bus console using the following URL: Log in with your admin user weblogic/welcome1 Create a new session Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 8 of 21

9 Select the Import Config Jar icon Browse to AstraTeqHelpDeskTutorialROOT/apps and select HelpDesk_sbconfig.jar Select Open Click the Next icon You will see all resources included in this config jar file Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 9 of 21

10 Select Import You should see Import completed successfully Select Close You will now see the new project in the list The business service createsrandtrack invokes the SOA composite ServiceRequest. It expects an endpoint URL Select Activate to commit the session Enter a description of your choice and hit Activate again Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 10 of 21

11 Deploy SOA composites Set up a new application server connection in JDeveloper Open the Application Servers window by selecting Window Application Servers Select New Application Server Select Standalone Server Click Next Choose a name for the connection, e.g. MyAppServer Click Next Enter the name and password for your admin user as listed in the NOTES.txt file on the image desktop Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 11 of 21

12 Click Next Enter the details for your domain as listed in the NOTES.txt file on the image desktop Click Next Click Test Connection You should see something like the below. If not all of the tests have been successful, ensure your server is running and revisit the values you entered on the previous screen. Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 12 of 21

13 Click Next for a summary Click Finish Deploy the ServiceRequest composite In JDeveloper, open the Applications window Right-click ServiceRequest and select Deploy - ServiceRequest Select Deploy to Application Server Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 13 of 21

14 Click Next Keep all defaults and check Overwrite any existing composites with the same revision ID Click Next Select your application server connection Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 14 of 21

15 Click Next Click Next Inspect the deployment summary Click Finish Deployment is successful if you see the following message in the Deployment tab: For future re-deployments, you can just select Deploy ServiceRequest to MyAppServer. Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 15 of 21

16 Deploy the TestHelpDesk composite Follow the same steps to deploy the TestHelpDesk composite. Test the HelpDesk application Unzip AstraTeqHelpDeskTutorialROOT/input/HelpDeskInput.zip into the folder you setup as a shared folder on the image Copy one of the test files into /tmp/problem, e.g customerreport1.txt A successful test will show a server output similar to the below, or you can just follow the steps to check in Enterprise Manager Fusion Middleware Control. Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 16 of 21

17 Now let s double check Enterprise Manager Fusion Middleware Control: Open Enterprise Manager Fusion Middleware Control using Log in with user weblogic, password weblogic1. Click on Target Navigation on top left Expand SOA, then click soa-infra (AdminServer) Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 17 of 21

18 Click the Deployed Composites tab. Click on ServiceRequest [1.0] Click on Flow Instances Click on the Search button on the right Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 18 of 21

19 You should see one instance for the one test message you had copied over or several if you ran more than one test Click on the Flow ID to bring up the Flow Trace It should look similar as the above The last BPEL process will give you a clue whether the service request has been resolved, suspended or rejected The composite has been implemented in a way that service requests assigned to a specific support engineer are stuck after they have been assigned. Those instances will show in aborted state. That is expected and nothing to worry about. Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 19 of 21

20 Access Insight After completing the setup and with your server started, access Insight through a browser by using the following URL: We created different users for each persona on the VBox image, i.e. Business User and Integration Architect, and the following sections will explain which user to sign in as for the different tasks. To ensure you can access Insight and make sure everything is working as expected, use the super user : Username: weblogic (or user you used to setup your domain) Password: welcome1 (or password you used to setup your domain) Once signed in, you should see the following in your browser: You are now ready to start the AstraTeq Help Desk Tutorial! Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 20 of 21

21 Real-Time Integration Business Insight: AstraTeq Help Desk Tutorial Page 21 of 21

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