CENTRIX IP TELEPHONY. Centrix IP Telephony

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1 Centrix IP Telephony

2 WHAT IS IP Telephony? IP telephony enables you to extend highly secure, reliable, and consistent communications services to all your employees whether they re part of head office, at a branch office, working remotely, or even when they re mobile. Centrix IP Telephony improves productivity by bringing together voice, messaging, video, conferencing as well as collaborative applications to your computers and mobile devices, enabling users to easily communicate in any workspace using any media, device, or operating system. Our options range from pre-packaged end-to-end solutions, through to completely customised and configurable solutions. We offer a range of IP Telephony solutions and services to suit all different business requirements and budget, including: On-Premise IP Telephony solutions Cloud or virtual IP Telephony solutions Business phone and internet services Voice and video conferencing solutions Video Computers IP Phone PSTN IP PBX Call Centre Call Recording POTS Fax Internet Presence Centrix are experts in IP Telephony. We can help your business make the move to enhanced communications that integrate with your current IT systems.

3 WHY CENTRIX IP TELEPHONY? Regardless of the size, complexity or structure of your business, Centrix can deploy an IP Telephony solution to suit you. Business telephony systems are increasingly integrating with IT. Centrix are experts at simplifying and integrating communications and technology to provide a complete communications solution. With a large range of available features, your communications platform can be completely customised to suit your specific business needs. Save on reduced management and call costs of your Telephony solution. Centrix IP Telephony offers significant cost benefits to business. Through reduced call costs, increased productivity, team collaboration, improved visibility and lower support requirements. Adaptable and flexible integration with your work environment. Centrix IP Telephony can be deployed either in-house, in a data centre, on its own hardware or within your virtualised environment. Every business is unique and so are their communications needs. We tailor a custom solution based on your specific needs. Expert integration with other applications. As communications and IT become more integrated, it s important that you choose a partner who understands both environments. We ensure that your IP Telephony system can easily integrate with other software applications that you use, such as Outlook, SalesForce and many other industry specific and custom business applications. Partner with a local and experienced provider with proven results. As technology is rapidly evolving, it s essential to have a highly qualified team and independent partner to assist with your IT and communications needs. Our local support team will keep your system running smoothly with responsive support and proactive maintenance. Since 2002 we ve grown exponentially, by providing exceptional service and support to our many clients. Centrix can keep your communications running smoothly and seamlessly, leaving you to focus on the important task of running your business and delivering to your customers % Average customer satisfaction in a 3 month period 99.23% Percentage of service requests responded to within the agreed response times in a 3 month period

4 CENTRIX IP TELEPHONY DEPLOYMENT OPTIONS APPLIANCE VIRTUAL CLOUD Complete SIP Based Unified Communication Solution Simple, Real Time Administration Management Site to Site Networking with Feature Transparency SIP, ISDN and PSTN Trunk Connectivity Least Cost Routing Automated Attendant & IVR Operator and ACD Groups Active Directory / LDAP Support Integration with Outlook and MS Exchange Single Number Contact Intuitive Desktop UC Client Software (Windows & Mac) Click to Call Mobile UC App for Apple and Android Presence & Instant Messaging Integrated Conference Bridge Integrated Visual Voice Mail & Voic to Integrated Virtual fax Integrated Call Recording Integrated Call Reporting Integrated Contact Centre & Reporting Integrated HD Video Calling Redundancy and Disaster Recovery System and Software Updates Local Technical Support Appliance Based Solution Virtual Solution (Client Virtual Environment Required) Rental Solution Option (Pay Per User Per Month)

5 Features Benefits An all-in-one telephony solution Centrix IT Telephony is a complete communications solution that integrates and manages all of your collaboration requirements in one easy to manage platform. Suitable for businesses with 2 to 500 users within a single office, across multiple branches or remote locations. Simplicity Make calls, use instant messaging, access voic and have complete visibility of the status of other users all from your desktop or mobile. Our intuitive, easy to use interface provides seamless communications and simple management and reporting via an efficient administrative interface. Collaboration at your fingertips Centrix IP Telephony provides an intuitive, easy to use desktop client that integrates your office and smart phones, voic , instant messaging, and video conferencing. Integrated contact centre options allow real time monitoring and reporting. Flexibility Centrix IP Telephony offers a dynamic platform that scales easily with your business. Quickly and easily add or remove users, sites or locations, and even enable business enhancing features and applications as required. Compatible Centrix IP Telephony easily integrates with most modern IP based communication services such as third party hardware, software and business SIP providers. Mobility No longer be bound by physical location and device, empower your team to work where and when convenient. Regardless of location, your entire team can seamlessly integrate and connect, increasing productivity and enhancing customer service. Various deployment options Centrix IP Telephony is available in various deployment models to suit your particular business requirements. Choose from your own dedicated appliance or server, either on-site or in the cloud. Increased productivity Improve productivity of your team due to increased transparency, collaboration, and ease of access. As your team can access calls, messages and notifications in real-time, communications become seamless, eliminating unproductive down time. Local technical support Uninterrupted and optimal performance of communications is critical in today s business environment. Our local on-site engineers and responsive service desk can provide holistic support with a high level of knowledge and skills in IT and telephony environments. Improved customer service Centrix IP Telephony will improve how you communicate with your customers and how your team collaborate with each other. A unified communications platform leads to a unified, consistent message. Ensure that your customers remain your number one priority.

6 Centrix Solutions 1/55 Herbert Street Artarmon, NSW 2064 Australia 1300 CENTRIX ( ) Centrix IP Telephony

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