Microsoft Future of Productivity Unified Communications. Marius Stoica Microsoft Corporation Solution Specialist, Productivity

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1 Microsoft Future of Productivity Unified Communications Marius Stoica Microsoft Corporation Solution Specialist, Productivity

2 The Future of Productivity Best Productivity Experience Across PC, Phone, and Browser The Cloud On Your Terms Online On-premises

3 Communications Future of Communications Today Instant Messaging (IM) Voice Mail Video Conferencing Telephony and Voice Mail Authentication Administration Storage Authentication Administration Storage Telephony and Calendaring Web Conferencing Unified Conferencing: Audio, Video, Web Authentication Administration Administration Storage Storage Authentication Administration Administration Storage Audio Conferencing Instant Messaging Authentication Authentication and Calendaring Authentication Administration Storage Authentication Administration Storage Storage Compliance On-Premises Hybrid In the Cloud

4 Customers Tell Us IT Pains Business Pains IT needs to: Simplify and reduce the cost of communications Maintain compliance and prevent information leakage Support many users with diverse needs Extend existing investments The business needs to: Manage communications overload Communicate with globally distributed customers and partners Maximize productivity and innovation Attract and retain talent

5 Business Impact of Unified Communications How your company can survive and thrive today Decrease costs By reducing travel, communications, and IT expenses Improve business outcomes By maximizing individual productivity and fostering team collaboration

6 Decrease Costs Lower Messaging Costs Save 50 80% Reduce Travel Expenses Save 20 40% Reduce Telephony and Audio Conferencing Charges Save 20 40% Lower Real Estate and Facility Costs Save 30 40% Reduce Cost of Communications Systems Save 40 60% Note: Results are based on customer evidence. Visit and to learn more.

7 Improve Business Outcomes Improve End-User and Team Productivity Up to 30 min/day Complete Projects Faster Up to 10% Shorten Sales Cycle Up to 20% Resolve Customer Issues Faster Up to 20% Attract and Retain Employees Varies by customer Note: Results are based on actual Microsoft customer evidence and a composite case study of a 4,000-person company developed from interviewing 15 companies. Please see the Total Economic Impact of Microsoft Unified Communications white paper issued by Forrester Research.

8 Why Microsoft Unified Communications? Across Devices PC, Mobile, Web Streamline Communications Increase Efficiency and Flexibility Amplify Protection and Control Unified Identity, Presence, and Inbox Authentication Maximize Administration IT Storage Resources Compliance with S+S Provide a Unified and Extensible Platform On-Premises, Hybrid, or in the Cloud

9 Streamline Communications Click to Communicate from Microsoft Office Applications Connect People in New Ways, Anytime and Anywhere Bring Conferencing to Everyone

10 Click to Communicate from Office View Escalate Reply Share presence to your to voice desktop within and with IM video Microsoft a single chat Outlook click

11 Connect People in New Ways, Anytime and Anywhere Access Connect messages in real time through across your devices PC, mobile from a device, familiar or interface the Web PC Mobile Web

12 Bring Conferencing to Everyone Whatever You Choose Wherever You Are As Much As You Like Web Conferencing Microsoft Lync 2010 and webcam Inside your organization Video Conferencing Telepresence systems Extending A/V-enabled rooms Desktop with webcam Existing conferencing room with audio/video (A/V) capability Mobile workforce Audio Conferencing Customers/partners Remote workers Telepresence and room systems Outside the firewall

13 Amplify Protection and Control Achieve and Maintain Compliance Safeguard Sensitive Information Reduce the Risk of Malware and Spam

14 Achieve and Maintain Compliance Preserve Data Set Automated Policies for Moving, Deleting, or Holding Messages Reduce the IT Burden of.pst Files with an Integrated Personal Archive Discover Data Search Across Multiple Mailboxes Delegate Access for Legal Compliance Report on as Part of the Audit Procedure

15 Safeguard Sensitive Information Control the Distribution of Information Guide Users with Automatic Alerts Before Sending with MailTips Set Up Delivery Conditions, Actions, and Exceptions with Transport Rules Apply Rights Control to Messages Apply Information Rights Management with Transport and Outlook rules Extend Access Rights to Outlook, Outlook Web Access, and Microsoft Windows Mobile

16 BGC Partners From a compliance standpoint, it allows us to keep track of messages a lot easier there [are] not 50 or 60 different places we have to do search. Hansram Ramrup U.S. Wintel Manager BGC Partners

17 Provide Professional-Grade Reliability, Availability, and Scalability San Jose New York Recover quickly from disk and database failures DB1 DB2 DB1 DB2 DB1 DB2 Replicate databases to remote data center DB3 DB3 DB3 Provide Full Redundancy Using as Few as Two Servers Reduce Backup Frequency with Database Replicas Choose from Flexible Storage Options to Fit Your Business and Budget

18 Maximize IT Resources by Moving to the Cloud On-Premises Cloud Services Control and Ownership Customization Highly Available Data Centers Simplified Management

19 Interoperable and Extensible Platform Integrate and Enhance Existing Investments Offer Choice in Voice Extend Communications to Business Processes

20 Integrate and Enhance Existing Investments Microsoft Investments Single User Identity through a Single Directory Lync Server Exchange Server Click to Communicate from Familiar Microsoft Office and SharePoint Applications Active Directory Third-Party Vendor Technology Works with Room-based Conferencing Systems Integrates with Existing PBX Systems Reduces Costs with Session Initiation Protocol (SIP) Trunking

21 Offer Choice in Voice Take advantage of interoperability to replace, enhance, or add voice options Replace Full and Seamless UC Experience through Microsoft Lync Server 2010 Highly Cost-effective to Purchase and Manage Case Studies: Sprint, Colombian National Police, and Lionbridge Enhance Full and Seamless UC Experience through Lync Server 2010 Allows Employees to Use PC or Phone for Voice Calls Case Studies: AT Kearney, Royal Dutch Shell Add Eliminates Costs for Conferencing Services Can Use PC for Full Audio, Video, and Web Conferencing Experience Provides Rich Roster Controls Case Study: Intel

22 Extend Communications to Business Processes Integrate presence with line-of-business applications

23 Schlumberger We've had this vision of collaboration for 10 years but it's only now with Microsoft Office Communicator infrastructure that we've been able to envision a real product built around this technology. Eric Schoen Chief Software Architect Schlumberger

24 Microsoft Is in the Leaders Quadrant Gartner Magic Quadrant for Unified Communications, 2009 The Magic Quadrant is copyrighted September 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft. SOURCE: Gartner, Inc., Magic Quadrant for Unified Communications

25 Getting Started Sign Up for a Business Value Assessment Work with a Microsoft Partner or your account team to measure the cost savings and productivity gains of implementing Microsoft UC for your organization. Get Started with Microsoft UC Technologies Go to and try Microsoft Unified Communications products for yourself. Trial software and options are available today.

26 Next Steps Download the Lync Server 2010 Release Candidate Learn more about Lync at Go deeper on Lync in the Microsoft TechNet library Find a Lync Partner Sign up for a free trial of the online service

27 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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