Intel Server Component Extended Warranty Configuration Guide. A reference guide to assist customers in ordering extended warranty services

Transcription

1 Intel Server Component Extended Warranty Configuration Guide A reference guide to assist customers in ordering extended warranty services

2 Revision 2.5 January 205 Platform Collaboration and Systems Division Version Date Changes.0 October 200 First release. Revision History. November 200 Removed ordering details March 20 Clarified Intel Modular Server System definition. Added product codes that apply to each description..5 June 20 Added Intel On-site Repair for Server products..6 November 20 Added new products to supported list..7 March 202 Added new products to supported list..8 April 202 Added new products to supported list..9 October 202 Added new services SKUs and product clarification to supported list. 2.0 Feb 203 Major changes to products supported. Removed Intel Onsite Repair. 2. June 203 Added Storage and Premium RAID products 2.2 September 203 Updated marketing collateral. 2.3 January 204 Name change, updated SKUS offered, added new services/phi 2.4 September 204 Updated SKUS offered 2.5 January 205 Updated SKUS, removed all EOL SKUS 2

3 INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN INTEL'S TERMS AND CONDITIONS OF SALE FOR SUCH PRODUCTS, INTEL ASSUMES NO LIABILITY WHATSOEVER, AND INTEL DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF INTEL PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY PATENT, COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHT. Intel products are not intended for use in medical, life saving, life sustaining applications. Intel may make changes to specifications and product descriptions at any time, without notice. Intel server boards, server chassis, and processors may contain design defects or errors known as errata, which may cause the product to deviate from published specifications. Current characterized errata are available on request. Intel, Intel Xeon, Pentium, and the Intel logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. *Other names and brands may be claimed as the property of others. Copyright 200, 20, 202, 203, 204, 205 Intel Corporation 3

4 Table of Contents. INTEL SERVER COMPONENT EXTENDED WARRANTY OVERVIEW AND ORDER CODES SERVICE OVERVIEW SYSTEM PRODUCT ORDER CODES BOARD PRODUCT ORDER CODES STORAGE AND RAID PRODUCT ORDER CODES XEON PHI TM CoProcessor OrderCode...8 4

5 . Intel Server Component Extended Warranty Overview and Order Codes. Service Overview Intel Server Component Extended Warranty adds an additional two years to the standard three year product warranty. This is offered for Intel Server Boards, Intel RAID controllers, and Intel Server Systems. This service is purchased like hardware, through a reseller/distributor, and serial number registration is required to activate. Contact: intel_service_coordinator@intel.com for more information..2 System Product Order Codes Systems SKUs include the following components, where applicable: Main board Power supply/supplies Power distribution board(s) Front panel I/O modules Management modules PCIe/PCI-X riser(s) Fan(s) Active/passive drive backplane(s) Active/passive midplane(s) Bridge board(s) RAID Expanders (not RAID Controllers) Note: The above components are supported regardless of whether they are integrated by Intel, the distributor or the reseller. 5

6 Product Code MM# SVCEWUPSY 9293 Description Two year extended warranty for Intel Server Systems or Intel Server Knock Down Kits + Intel Server Boards that support one processor. Intel RAID controller extended warranty is purchased separately. All single processor systems based on motherboards listed under SVCEWUPBD in the next section. Minimum Order Quantity SVCEWDPSY 9295 Two year extended warranty for Intel Server Systems or Intel Server Knock Down Kits + Intel Server Boards that support two processors. Intel RAID controller extended warranty is purchased separately. All Dual Processor systems based on motherboards listed under SVCEWDPBD in the next section. Note: This SKU does not apply to half-width systems. See SVCEWHWSY for both single and dual processor half width systems. SVCEWHWSY 9233 Two year System extended warranty for the following Intel Server Chassis: H226XXKR2, H226XXKR, H232XXKR2, H232XXKR AND up to 4 compute modules listed under SVCEWHWB in the next section. SVCEWMPSY 9488 Two year extended warranty for Four Processor Intel Server System. All Four Processor Intel Server Systems based on motherboards listed under SVCEWMPBD in the next section. 6

7 .3 Board Product Order Codes Product Code MM# Description Minimum Order Quantity SVCEWUPBD 9292 Two year extended warranty for Intel Server Boards that support one processor. S200BTLR/920608, S200BTLRM/92362, S200BTSR/920609, S200V3RPL/927054, S200V3RPM/927060, S200V3RPO/927058, S200V3RPS/927056, S400FP2/920570, S400FP4/92057, S400SP2/920582, S400SP4/920583, S600JP2/92364, S600JP4/92363 SVCEWDPBD 9294 Two year extended warranty for Intel Server Boards that support two processors. S2400BB4/92290, S2400EP2/920693, S2400EP4/920696, S2400SC2/99820, S2600CO4/96033, S2600COE/98728, S2600CP2/96039, S2600CP4/96042, S2600CW2/936388, S2600CW2S/MM#, S2600CWT/MM#, S2600CWTS/MM#, S2600GL/97969, S2600GZ/97968, S2600GZ4/97968, S2600IP4/96026, S2600JF/97760, S2600JFF/92294, S2600JFQ/9776, S2600KP/933683, S2600KPF/MM#, S2600TP/MM#, S2600TPF/MM#, S2600WP/99026, S2600WPF/9233, S2600WPQ/99027, S2600WT2/934880, S2600WTT/ SVCEWHWB Two year extended warranty for Intel Compute Modules HNS2600JF/98336, HNS2600JFF/9230, HNS2600JFQ/98335, HNS2600KP/MM#, HNS2600KPF/MM#, HNS2600TP/MM#, HNS2600TPF/MM#, HNS2600WP/98378, HNS2600WPF/9234, HNS2600WPQ/98377 SVCEWMPBD Two year extended warranty for Four Processor Intel Server Board. S4600LT2/99655, S4600LH2/

8 .4 Storage and RAID Product Order Codes SVCEWRAID 9298 Two year extended warranty for Intel RAID controllers. Batteries are not included in the Extended Warranty. RAID expanders are included as part of the system SKU. RMS25JB040/97088,, RMS25KB040/97090, RMS25JB080/97087, RMS25KB080/97089, RS2WC040/903496, RS25FB044/92700, RS2WC080/903495, RS2BL040/903494, RMS25CB040/97085, RS25GB008/99566, RMS25PB040/97078, RMT3CB080/97086, RT3WB080/92, RMT3PB080/97079, RMS25CB080/97084, RS2BL080D0/90495, RS2BL080/903493, RMS25PB080/97056, RS2BL080SNGL/907739, RS2VB040/97078, RS25AB080/99568, RS25DB080/92863, RS25FB044/92700, RS25GB008/99566, RS2MB044/904993, RS2PI008/903492, RS2PI008DE/90499 RS2VB080/920, RS25NB008/92859, RS2WC040/903496, RS2WC080/903495, RS2WG60/904994, RS25AB080/9736, RS25SB008/9737, RS2SG244/ RS3GC008/ RS3WC080/92825 RS3DC080/92822 RS3DC040/ RS3SC008/ RMS3CC040/932473, RMS3CC080/932474, RMS3HC080/mm, RMS3JC080/932472, RES3FV288/mm, RES3TV360/mm, RS3FC044/92829 RS3UC080/92828, RS3MC044/928224, RES2SV240NC/mm, RES2SV240/90837, RES2CV360/98935, RES2CV240/98934 SVCEWSPR Two year extended warranty for premium Intel RAID controllers and storage systems. RCS25ZB040/924659, RCS25ZB040LX/924664, JBOD2224S2DP/927045, JBOD232S2SP/ Xeon Phi Coprocessor Order Codes XPX00WRNTY Two year extended warranty for Intel Xeon PhiTM Coprocessors. *Total coverage (with standard warranty) is 3 years from the date of purchase. SC720X/927498, SC720P/927499, SC720D/932330, SC720A/934878, SC720PEB/9358, SC50P/924044, SC50PPP/924038, SC50PEB/9359, SC520D/927503, SC320P/92750, SC320PEB/9360, SC320A/927500, SC320AIB/9362, SC320AEB/936 8

9 24x7 phone technical support is available only to Intel Technology partners and is provided in English only. Intel recommends that you contact your reseller or distributor before contacting Intel. 24x5 phone technical support is available to non-intel Technology partners and is provided in English only. Contact information can be found at the Contact Support website. ( This service does not cover dead on arrival, Technical Advisory Recommendations on replacement, cosmetic damages (e.g., scratches or dents), lost, stolen, incorrect or inadequate installation, intentional damage, recovery or transfer of data, or acts of God or nature. *Other names and brands may be claimed as the property of others. Copyright 202 Intel Corporation. All rights reserved. 9