Lync 2011 Guide for Mac

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Lync 2011 Guide for Mac"

Transcription

1 Lync 2011 Guide for Mac Last Updated: May 28, 2013

2 Table of Contents Introduction... 3 Who Can I Talk To?... 3 Getting Started... 4 Install a Webcam... 4 Headsets and Speakerphones... 4 Install Lync... 5 Sign In to Lync... 6 Control Your Presence... 7 Find Your Colleagues... 8 Communication Modalities... 8 Instant Messaging... 8 Voice and Video Conferencing... 9 Content Sharing File Sharing Mastering Meetings Scheduled Meetings Access Options Presenter Options Unscheduled Meetings Options for All Meetings People Menu Access and Presenter Settings Lync Options Contact List Organization Contact Groups Display Options The Contact Card View Conversation History University of Connecticut Page 2

3 Introduction The UConn School of Engineering and UITS have deployed the enterprise web conferencing platform Microsoft Lync. This software enables all faculty and staff to communicate with their colleagues in new and exciting ways, over a secure Internet connection from anywhere in the world. You can instant message (IM) your colleagues over a safe and encrypted connection. The client software integrates with your account and Microsoft Outlook to enable you to easily control your privacy and overall experience. You can start a video chat with one or more of your colleagues for a quick face to face meeting without leaving your desk. You can share all or part of your desktop with your colleagues so that you can easily collaborate on a document, get help on a problem, etc. You can start or join web conferences with multiple attendees to collaborate on Microsoft Office documents, and more. You can invite colleagues outside of UConn or students to join your chats and video conferences. You can communicate with colleagues in other institutions that also use Lync or other IM networks, such as Google Talk. You can access Lync from your office, on the road with your laptop, or anywhere else that you can get an Internet connection. Who Can I Talk To? A communication tool like Lync is only useful if the people you need to communicate with it are also using it. Table 1 below details how you can effectively use Lync for collaborating with your colleagues, students, and even people outside of UConn. Population Faculty and Staff Students Other Colleagues Federated Organizations Can I Use Lync? All faculty and staff are licensed to use the full Lync client. Using the instructions on Page 8 you can find which of your colleagues are already using Lync. If they re not using Lync, ask them to join! Lync is a great tool for communicating with students. Students are not currently licensed to use the full Lync client, but they can use the free Lync Attendee client to join meetings that you create. You can use the instructions on Page 14 to create a Meeting invitation that can be sent to your students. They can use the Lync Attendee Guide for Students to learn how to connect to your meetings. Anyone in the world can use the free Lync Attendee client, just like as described above for students. So, you can create meetings and invite your colleagues from other universities and companies. They can also use the Lync Attendee Guide for Students to learn how to get connected to your meetings. Many organizations around the world have also deployed the full Lync client for their employees. Through a process called federation, you may University of Connecticut Page 3

4 Table 1 be able to use Lync to communicate with them, just as if they were on the UConn network. For a list of known universities that are using the Lync client, and allow federation, visit this web page: collaboration/ Getting Started Install a Webcam You can use the Lync software to exchange instant messages with no additional hardware requirements. If you'd like to participate in voice and/or video conferences, you will require a microphone and/or webcam. All laptop and desktop integrated webcams should be compatible with Lync. If you require an external webcam, we recommend the following products: Microsoft LifeCam Studio This webcam delivers 1080p* HD quality and is available for about $50. You can download the installation software for this webcam here. Microsoft LifeCam Cinema This webcam delivers 720p HD quality and is available for about $40. You can dwnload the installation software for this webcam here. Logitech HD Pro Webcam C920 This webcam is compatible with both PCs and Macs, delivers 1080p* HD quality, and is available for about $75. Polycom CX5000 HD This device is designed to sit in the middle of conference room tables and stream a 360 degree view of the room and its participants. (*Video conferences through Lync are limited to 720p or lower, depending on network conditions.) Headsets and Speakerphones You can use your computer s microphone and speakers to have a Lync conversation. You can also use a headset or speakerphone to get better audio quality. Almost any headset will work, but there are some models that are designed for Lync. Plantronics Blackwire C320 M This headset with microphone is optimized for Lync and is available for about $40 from various retailers. Jabra Speak 410 MS This high quality portable speakerphone offers great audio quality, a portable design, and a convenience carrying case. It is available for about $100 from Amazon. Other options: o Jabra o Plantronics o Logitech o Microsoft A full list of Microsoft Lync certified products can be found here: o us/lync/gg University of Connecticut Page 4

5 Install Lync 1. Download the installation file from the Lync web site and save it to a convenient location: 2. Close Outlook and any other open applications. 3. Launch the file mslync1401.dmg by double clicking on the downloaded file. 4. The installer will prompt you to install, Double click on the Lync Installer, as shown in Figure 1Error! Reference source not found.. 5. In the Lync Installer menu click Continue and agree to the installation. 6. You can leave all of the default settings and when prompted by the Mac OSX System, please enter your password. Figure 1 7. You can now open the Lync software by clicking on Applications folder and locating Microsoft Lync, as shown in Figure 2. Figure 2 University of Connecticut Page 5

6 Sign In to Lync When signing into Lync for Mac you need to enter your account information in a specific format, including both your address and username/password. The format of these for you will depend on which department manages your computer. Please refer to Error! Reference source not found. for examples of addresses and user names for your particular department. Error! Reference source not found. below shows the login screen for Lync for Mac. Use the information below for filling in the details for your login information. 1. For Address, enter your full address, such as 2. For User ID, enter your username in the form of Figure 3 3. Enter your password in the Password field and click Sign In. University of Connecticut Page 6

7 If your computer is managed by UITS School of Engineering School of Business University Libraries CHIP Table 2 Then your address format is Your UConn address, such as Your Engineering address, such as Your Business address, such as Your Library address, such as Your CHIP address, such as And your User ID format is Your NetID, such as Your Engineering username, such as Your Business username, such as Your Library username, such as Your CHIP username, such as Control Your Presence Your presence indicates to others your real time availability by displaying one of a number of different colors next to your name. Lync automatically sets your presence based on your activity and your Microsoft Outlook calendar. For example, if you step away from your computer for a while, Lync will automatically change your presence to Away (yellow), indicating to others that you are not available for instant messaging, video, etc. Similarly, if your Outlook calendar indicates that you are in a meeting, Lync will automatically set your presence to Busy (red), so that people in your contact list know that you re unavailable. Table 3 below describes the different presence statuses that you will see. Presence Status Table 3 Description You are online and available to contact. You are in a Lync call, or, according to your Outlook Calendar, you are in a meeting, and you shouldn t be interrupted. You don t want to be disturbed and will see conversation notifications only if they are sent by someone in your Workgroup. You are stepping away from the computer for a few moments. You are not working and are not available to contact. You would like to appear as though you have been away from your computer for a period of time. You can manually change your presence by clicking on the availability menu under your name, and then selecting a different status, as shown in Figure 4. Figure 4 University of Connecticut Page 7

8 Find Your Colleagues Now that you re comfortable with controlling how others view your presence, it s time to find your colleagues in Lync and add them to your contact list. The easiest way to add your colleagues is to search for them in the search box, as shown in Figure 5. Once you find your colleagues, the Help Desk in this example, click on the arrow next to their name and select a contacts group to add them to, as shown in Figure 6. Figure 5 Figure 6 Communication Modalities Instant Messaging The quickest way to communicate with your colleagues is through instant messaging. Instant messages are a text only communication method for fast and easy discussions. You may find yourself using instant messaging in place of s and phone conversations, because of these benefits: Instant messages are fast and easy Because of presence, you know if the person you are messaging is available, unlike s and phone calls. Instant messages don t have a quota like , so you never need to worry about how many you send or receive. University of Connecticut Page 8

9 To send an instant message, simply double click on a person in your contact list, and an instant message window will be opened. Then just type a message to your colleague and hit Enter on your keyboard to send the message. You can use the icons on the right hand side of your conversation window to control your message font, and also to insert emoticons, as shown in Figure 7. You will learn how to use the other features of an instant message window in the following sections. Figure 7 Voice and Video Conferencing Some conversations are best had face to face, and Lync enables you to do so with your colleagues from anywhere in the world. If you already have a message window open, you can easily add voice and/or video to the conversation using the buttons on the top of the conversation, Call and Video. You can also initiate a voice or video connection by right clicking on a person in your contact list, and selecting either Call or Start a Video Call. A Call works just the same as a telephone call. The person on the other end of the conversation can hear your voice, but cannot see you. A Video Call includes both voice and video, so that both parties can see and hear each other. If someone sends you a request to have a voice or video call, you will see a notification window appear in the bottom right corner of your desktop, near the clock, as shown in Figure 8. Click on this notification to accept the call. Figure 8 In the case of a video call your video is not automatically started, as a measure to help protect your privacy. In order to allow the person you re talking to see your video, click Start My Video on the upper left corner of your picture. University of Connecticut Page 9

10 When there are more than two users in a video conference, Lync automatically detects who is actively speaking and displays that person s video. Figure 10 Figure 10 above shows many helpful controls that can be used during a video call. Content Sharing In addition to communicating with your colleagues over instant message and video calls, you can also easily share your desktop through Lync. Simply click on the button at the top of a conversation window that looks like a monitor and select Desktop, as seen in Figure 9. Figure 9 University of Connecticut Page 10

11 File Sharing You can easily share files with people through Lync by clicking on the paperclip icon next to the screen sharing button. Mastering Meetings So far, all of the features that you have read about have been in the context of impromptu discussions. There is an additional concept of Meetings in Lync, which can be schedule or unscheduled. Meetings use the same interface as impromptu discussions, but introduce a few additional features: Meeting Rooms Each Lync user has their own Meeting Room which is identified by a unique URL. You can share this URL with anyone, and whenever they click on it, they are connected to your Meeting Room. You can control who is allowed to automatically enter your Meeting Room, versus who has to wait in the Lobby. When there are users in the lobby, you have the ability to either admit them or deny them. Content Persistence All scheduled Meetings shared the same meeting room URL. Each time you enter the Meeting Room, content from previous Meetings is still available, and will persist until deleted. You can also join the Meeting Room prior to the scheduled start time in order to pre stage content. Recording Meetings can be recorded through Lync, whereas impromptu conferences cannot. These recordings can be shared with other users directly, or even posted for download on a web site. Attendees In all of the examples we ve seen so far, every member of an impromptu Lync conference is able to present content, such as PowerPoint. In a Meeting, the Meeting organizer has the ability to control who can share content. People who can share content are called Presenters, and those who cannot are called Attendees. University of Connecticut Page 11

12 Scheduled Meetings Scheduled meetings are created through Outlook. This feature requires Outlook for Mac 2011 or later. To get started, click on the New Items button on the Home toolbar and select Meeting, as shown in Figure 11. By then choosing Create Online Meeting, as shown in Figure 12, you can create the scheduled meeting as a Lync conference. Figure 12 Figure 11 There are default settings for every meeting that control who can access the meeting, as well as who can present content. The default settings are: Who can access your meetings: People from my company Who can present content in your meeting: People from my company Both of these settings mean that any authenticated user of Lync, which would be all faculty and staff in can access your meeting and present content. For each meeting that you schedule, you will have to decide if this is an appropriate setting for the meeting. For example, these settings may be fine for a weekly discussion with your team members, but they may not be appropriate for a teaching session with your students. You can customize the settings of a meeting by clicking on the Online Meeting button on the toolbar while creating or viewing the meeting settings, as shown in Figure 13. You can also change these settings at any time during a meeting. Figure 13 University of Connecticut Page 12

13 Table 4 and Table 5 describe what effect the different options you can set to control your meeting. Access Options Option Who Waits in the Lobby When to Choose This Option Only Me Everyone You don t want people viewing your handouts or PowerPoint slides before the meeting. Invitees My Company Unauthenticated users, such as students using Lync Attendee, and authenticated users you did not invite. Unauthenticated users, such as students using Lync Attendee You are discussing something sensitive or confidential. You want to exclude unauthenticated users, but no one else. Everyone No one You are inviting unauthenticated users, such as students using Lync Attendee. Table 4 Presenter Options Option Who is a Presenter When to Choose This Option Only Me Only the person who schedules the meeting. For presentations where the participants don t have to interact with the meeting content. You can designate additional presenters during the meeting. Everyone from my company Everyone (no restrictions) People I choose Table 5 Everyone you invite who are authenticated users, such as faculty and staff. Everyone you invite You and the participants you choose For meetings where all authenticated participants should be able to present content. For meetings where everyone should be allowed to present content, including unauthenticated users, such as students. For meetings where there will be multiple presenters and you know who they will be. You can always add additional presenters during the meeting. After you decide on your meeting settings, click Send to deliver the meeting request to the participants. As the organizer of this meeting, you can access it at any time, not just during when it s scheduled. This allows you to pre stage the content you will be sharing during the meeting so that your participants do not have to wait while you do so. At the time of your meeting, you and the other participants can join by opening the meeting in Outlook and clicking on Figure 14 the link Join online meeting. Alternatively, you can click on the Join Online button that will be displayed on the meeting reminder, as shown in Figure 14. University of Connecticut Page 13

14 If at any time during your meeting there are people admitted to your lobby, you will see the notification displayed in Figure 15. You can either admit everyone to the meeting by clicking on the yellow Admit button, or manage people individually by clicking the individual Admit or Deny buttons next to their name. Figure 15 Unscheduled Meetings Unscheduled meetings can be started at any time by using the Meet Now option found by clicking on the Conversation menu in Lync, as shown in Figure 16. Figure 16 Options for All Meetings People Menu The people menu can be accessed at any time during a meeting in order to invite additional people into the meeting, or to perform tasks related to the meeting participants. For example, you can click Make Everyone an Attendee to quickly and easily take Presenter status away from everyone but yourself. In University of Connecticut Page 14

15 order to invite additional people to the meeting, click on either Invite by Name or Phone Number or Invite by . Use the first option if you are inviting someone who is already in your contact list. Use the second option if you are inviting someone else, such as a student who is using the Lync Attendee client. Clicking this option opens up a new message that you can send to the person. All they need to do is click on the link in the message to join your meeting. To access the People menu, click on the person icon as shown in Figure 17Error! Reference source not found.. Figure 17 Access and Presenter Settings From the People menu you can also access the Meeting Options menu to control Meeting access and Presenters settings for this meeting. Like a scheduled meeting, these settings control who can access your meeting, and then who can present content. The default meeting options allow anyone to access your meeting, assuming they know the meeting URL, and anyone to present content. These settings may be appropriate for some meetings, and not others. Use the sliders as shown in Figure 18 to control these settings. Figure 18 University of Connecticut Page 15

16 Lync Options Contact List Organization Contact Groups Contact Groups can be used to organize the people you communicate with in Lync. By default, there are two contact groups: Frequent Contacts and All Contacts. The Frequent Contacts group is automatically populated by the Lync client as it learns who you communicate with most. The All Contacts group is the default group in which new contacts are placed. As you contact more and more people through Lync, you will start to have a large contact list. You can create additional contact groups to logically separate people by whatever criteria makes sense to you (department, status, etc.). To create a new contact group, right click on any existing contact group (such as All Contacts) and select Create New Group. Enter a descriptive name for this new contact group. Once it is created, you can drag and drop contacts into it from other groups. You can also rearrange their display order dragging and dropping them above or below each other. Display Options There are a number of ways that you can change the way your contacts are displayed. The default display option is Groups. This shows your contacts using the contact groups discussed in the previous section. You can also display your contacts by Status, or Relationship. Status displays your contacts organized by their presence information, such as Online, Away, etc. Relationship displays your contacts according to their relationship to you, as you define it through the Lync client. To change someone s relationship level, right click on their name in the contact list and select one of the options under Change Privacy Relationship. To change your contact list to a different display option, click on one of the blue titles above your contact list, as shown in Figure 19. Figure 19 The Contact Card Lync creates a contact card for each user, which is a small dialog window displaying a summary of contact information about that user. This dialog integrates with each of the Microsoft Office University of Connecticut Page 16

17 applications, so you ll start to see them while ing colleagues in Outlook, or collaborating on documents in Word. To view a user s contact card through the Lync client, simply move your mouse over their name. The icons on the bottom of the contact card can be used to initiate an , an instant message, etc. You can also click on the down facing arrow on the bottom right of the contact card to see even more details about this person, as shown in Figure 20. Figure 20 After installing Lync, you will notice that you will see the presence bubble next to names in other Microsoft Office applications. You can hover over these bubbles to open the user s contact card, and then use the contact card to initiate instant messages, etc. In Figure 21 below, you can see that this Outlook new message includes the presence information for the user, as well as the contact card. Figure 21 View Conversation History Lync stores a copy of all your instant messages. View these by selecting the Window menu and then Conversation History, as shown in Figure 22. Figure 22 University of Connecticut Page 17

Lync 2013 Guide for PC

Lync 2013 Guide for PC Lync 2013 Guide for PC Last Updated: May 28, 2013 Table of Contents Introduction... 3 Who Can I Talk To?... 3 Getting Started... 4 Install a Webcam... 4 Headsets and Speakerphones... 4 Install Lync...

More information

Lync Guide for Faculty and Staff

Lync Guide for Faculty and Staff Lync Guide for Faculty and Staff Prepared for the faculty and staff of the School of Engineering, University of Connecticut, by: Engineering Computing Services School of Engineering University of Connecticut

More information

Lync Web App 2013 Guide

Lync Web App 2013 Guide Lync Web App 2013 Guide Contents Introduction... 1 Getting Started... 2 System Requirements... 2 Install a Webcam... 2 Headsets and Speakerphones... 2 Joining Lync Web App Meetings... 3 Overview... 3 Plug

More information

Lync 2010 June 2012 Document S700

Lync 2010 June 2012 Document S700 Lync 2010 June 2012 Document S700 Contents Introduction to Lync 2010... 3 Instant Messaging and Presence Status... 3 Presence... 3 Contact Management... 3 Instant Messaging... 3 Conversation history...

More information

Lync 2011 Documentation for Mac Users

Lync 2011 Documentation for Mac Users Contents Getting Started... 3 Install Lync... 3 Sign in... 3 Presence... 3 What is Presence?... 3 Social update... 3 Availability... 3 Contacts... 5 Find someone... 5 Add a contact to your Lync contact

More information

Accept an IM request. Set or change your presence. Click anywhere on the picture display area of the IM request pane.

Accept an IM request. Set or change your presence. Click anywhere on the picture display area of the IM request pane. Accept an IM request Click anywhere on the picture display area of the IM request pane. Set or change your presence Presence lets other people see at a glance whether you and your contacts are currently

More information

Delegate Access. In Lync 2010

Delegate Access. In Lync 2010 Delegate Access 080713 Contents Delegate Defined... 3 Set up Delegate Access in Lync 2010... 3 Set up Delegate Access Using Outlook 2010... 4 Add a Mailbox... 6 Open a Delegated Mailbox... 7 Information

More information

Delegate Access. In Lync 2013

Delegate Access. In Lync 2013 Delegate Access 101613 Contents Delegate Defined... 3 Set up Delegate Access in Lync 2013... 3 Set up Delegate Access Using Outlook 2013... 4 Add a Mailbox... 6 Open a Delegated Mailbox... 8 Information

More information

Lync 2013 Quick Reference

Lync 2013 Quick Reference Lync 2013 Quick Reference Audio Set up your audio device Before using Lync to make a call or join a conference, set up your audio device and check the quality. You can use your computer s mic and speakers,

More information

Department of Information Technology. Microsoft Lync Basic Functions

Department of Information Technology. Microsoft Lync Basic Functions Department of Information Technology Microsoft Lync 2013 Basic Functions October 2013 Table of Contents Table of Contents... 2 Overview... 3 Objectives... 3 Microsoft Lync Training... 4 Getting Started...

More information

Office 365 Intro to Lync

Office 365 Intro to Lync Office 365 Intro to Lync What to do: Screenshots: Before you Start: Make sure you have downloaded the Lync client from O365. If not, install to your machine. Ready to use: Open Lync by clinking on the

More information

Lync Quick Start Guide for MAC OS

Lync Quick Start Guide for MAC OS Microsoft Lync is a unified communications platform that works ideally in a Windows Operating System, but is also feature- rich using a MAC OS. The purpose of this guide is to cover highlights of Lync

More information

Skype for Business User Guide

Skype for Business User Guide Skype for Business User Guide Windows October 2015 Contents Introduction... 3 Starting Skype for Business... 3 Skype for Business Contacts... 3 Create Groups... 3 Add Contacts to Skype for Business Groups...

More information

Lync 2013 Quick Reference Lync Meetings. Join a Lync Meeting. Schedule a Lync Meeting. Do I need a PIN, work number or extension? Set meeting options

Lync 2013 Quick Reference Lync Meetings. Join a Lync Meeting. Schedule a Lync Meeting. Do I need a PIN, work number or extension? Set meeting options Join a Lync Meeting 1. In the meeting request, click Join Lync Meeting or click Join Online in the meeting reminder. 2. On the Join Meeting Audio window, select one of the options: Use Lync (full audio

More information

Lync 2013 Training for PC Users

Lync 2013 Training for PC Users Contents Getting Started... 3 Install Lync... 3 Signing in... 3 Signing out... 3 Presence... 4 What is Presence?... 4 Social update... 4 Availability... 4 Location... 5 Contacts... 6 Find someone... 6

More information

Getting Started. Sign in and get started. If you re already logged on to your organization s network, sign in by starting Lync.

Getting Started. Sign in and get started. If you re already logged on to your organization s network, sign in by starting Lync. Getting Started Sign in and get started If you re already logged on to your organization s network, sign in by starting Lync. 1. On the Windows taskbar, click Start, click All Programs, click Microsoft

More information

1. Instant Messaging & Presence Page Arkadin audio conference Page Sharing and Collaboration Page Conferencing Page 17

1. Instant Messaging & Presence Page Arkadin audio conference Page Sharing and Collaboration Page Conferencing Page 17 Table of contents 1. Instant Messaging & Presence Page 3 2. Arkadin audio conference Page 6 3. Sharing and Collaboration Page 13 4. Conferencing Page 17 5. Voice and Video Page 20 HOSTED LYNC 2010 POWERED

More information

Web Conferencing Guide for Session Hosts using Microsoft Lync

Web Conferencing Guide for Session Hosts using Microsoft Lync Web Conferencing Guide for Session Hosts using Microsoft Lync With MS Lync, faculty and staff can plan and schedule online meetings for collaborative activities with the ability to share audio, video,

More information

Web Conferencing with Microsoft Lync TM. Quick Start Guide

Web Conferencing with Microsoft Lync TM. Quick Start Guide Web Conferencing with Microsoft Lync TM Quick Start Guide Web Conferencing with Microsoft Lync i Contents Participate in Online Meetings with Lync Web App... 1 Check Your Meeting Readiness... 1 Join the

More information

Skype for Business User Guide

Skype for Business User Guide Skype for Business User Guide Contents Accessing Skype for Business... 2 Starting Skype for Business for the first time... 2 Subsequent access to Skype for Business... 3 Customising Skype for Business

More information

Lync 2013 User Instructions

Lync 2013 User Instructions Lync 2013 User Instructions 4/2/2014 What is Microsoft Lync? Microsoft Lync 2013 is an instant messenger that can be used for sending instant messages, having a voice or video chat and for conducting corporate

More information

Harrisburg University Skype for Business User Guide

Harrisburg University Skype for Business User Guide Harrisburg University Skype for Business User Guide Contents 2 Accessing Skype for Business... 2 Starting Skype for Business on your desktop... 3 Subsequent access to Skype for Business... 3 Changing Skype

More information

Mastering Lync Meetings

Mastering Lync Meetings Mastering Lync Meetings cd_mastering_lync_meetings_v2 1 8/25/2014 Course Title Contents Overview of scheduled Online Lync meetings... 3 General Best Practices... 3 Scheduling the meeting... 4 Recurring

More information

Using Lync Web App 080813

Using Lync Web App 080813 080813 Using Lync Web App Contents What Is It?... 3 Required Plug ins... 3 Information for Online Meetings and Conference Calls... 4 Join a Meeting... 4 Access Meeting Audio... 6 Add a Person to a Conference

More information

Lync Work Smart Guide

Lync Work Smart Guide WORK SMART Lync Work Smart Guide This guide describes how to take advantage of the features of the Arkadin Total Connect offering for presence, instant messaging, audio and video calling, rich online meetings,

More information

Lync 2011 Mac Meeting Environment

Lync 2011 Mac Meeting Environment Lync 2011 Mac Meeting Environment 090613 Contents Overview... 3 Mac vs. Windows Meeting Environment... 3 Information for Online Meetings and Conference Calls... 3 Participant List... 4 Change Meeting Audio

More information

Skype for Business User Guide

Skype for Business User Guide Skype for Business User Guide Contents Accessing Skype for Business... 2 Starting Skype for Business on your desktop... 2 Subsequent access to Skype for Business... 3 Changing Skype for Business startup

More information

Getting Started with Zoom

Getting Started with Zoom Getting Started with Zoom The Institute of Agriculture has recently purchased a site license for a new cloud-based video conferencing service known as Zoom. If you have ever connected to a GoToMeeting,

More information

Skype for Business: Get Started... 3. Set-up Audio... 3. Set-up Video... 3. Conversation Window... 4. Shut Your Virtual Office Door...

Skype for Business: Get Started... 3. Set-up Audio... 3. Set-up Video... 3. Conversation Window... 4. Shut Your Virtual Office Door... Desktop/Laptop Contents : Get Started... 3 Set-up Audio... 3 Set-up Video... 3 Conversation Window... 4 Shut Your Virtual Office Door... 4 Personalise... 5 Customise What s Happening Today... 5 Profile

More information

Lync 2011 for Macintosh. Conferencing Quick Reference

Lync 2011 for Macintosh. Conferencing Quick Reference Lync 2011 for Macintosh Conferencing Quick Reference 080713 Contents Information for Online Meetings and Conference Calls... 3 Schedule a Phone Conference or Online Meeting... 4 Set Meeting Options...

More information

Lync 2013 for Windows. Conferencing Quick Reference

Lync 2013 for Windows. Conferencing Quick Reference Lync 2013 for Windows Conferencing Quick Reference 102713 Contents Information for Lync Meetings and Conference Calls... 3 Schedule a Phone Conference or Lync Meeting... 4 Set Meeting Options... 4 Meet

More information

Microsoft Lync (UniCom Basic) Mac User Guide

Microsoft Lync (UniCom Basic) Mac User Guide Microsoft Lync (UniCom Basic) Mac User Guide 1 What is UniCom?...1 What is Microsoft Lync?...1 Who can use UniCom services?...1 1 Downloading Microsoft Lync...1 Required equipment and how to test it...1

More information

Dianne Harrison Ferro Mesarch

Dianne Harrison Ferro Mesarch Instructions for Fuze Web Conferencing Recommended Hardware, Software and Settings...2 Hardware... 2 Software... 2 Video Settings... 2 Audio Settings... 2 Content Settings... 2 Creating a Fuze Account...3

More information

For Windows. 2012 Microsoft Corporation. All rights reserved.

For Windows. 2012 Microsoft Corporation. All rights reserved. For Windows 1 About Microsoft Lync... 4 Lync Window... 5 Audio... 6 Set up your audio device... 6 Make a call... 6 Answer a call... 7 Use audio call controls... 7 Check voicemail... 7 Invite more people

More information

LYNC 2010 USER GUIDE

LYNC 2010 USER GUIDE LYNC 2010 USER GUIDE D O C U M E N T R E V I S O N H I S T O R Y DOCUMENT REVISION HISTORY Version Date Description 1.0 6/25/2013 Introduction of the Lync 2010 to product line. 2 Lync 2010 User Guide 401

More information

Using Microsoft Lync for Point to Point or Multiparty Connections

Using Microsoft Lync for Point to Point or Multiparty Connections Using Microsoft Lync for Point to Point or Multiparty Connections All DEECD employees who have an edumail account, automatically have an MS Lync account. Lync is installed on all Teacher laptops and CASES

More information

Quick Reference Guide 1 Lync for Mac 2011 Using Lync 2011 Client

Quick Reference Guide 1 Lync for Mac 2011 Using Lync 2011 Client Quick Reference Guide 1 Lync for Mac 2011 Using Lync 2011 Client r Lync for Mac 2011 is the latest instant messaging (IM) client from Microsoft for the Macintosh platform and is the upgrade to Microsoft

More information

Getting Started with Microsoft Lync : Windows and Mac

Getting Started with Microsoft Lync : Windows and Mac Getting Started with Microsoft Lync : Windows and Mac Microsoft Lync for Windows 2013 Microsoft Lync helps you stay connected to the people who are important to you via instant messaging, email, audio,

More information

SaskTel Hosted & Collaboration - Hosted Lync User Guide 1

SaskTel Hosted  & Collaboration - Hosted Lync User Guide 1 Overview... 2 First Time Login... 3 Customize Lync Options... 5 My Picture and Personal Options... 6 Change your Personal and My Picture Options... 6 Presence... 7 Change your Status... 7 Location... 8

More information

Lync 2013 - Online Meeting & Conference Call Guide

Lync 2013 - Online Meeting & Conference Call Guide Lync 2013 - Online Meeting & Conference Call Guide Alteva Hosted Lync Version:00 QUICK LINKS Schedule an Online Meeting Change Meeting Access and Presenter Options Join from a Computer with Lync Installed

More information

HARLANDALE ISD LYNC BEST PRACTICES. These are the basic user guidelines; including editing your profile, trouble shooting, and Outlook sync.

HARLANDALE ISD LYNC BEST PRACTICES. These are the basic user guidelines; including editing your profile, trouble shooting, and Outlook sync. HARLANDALE ISD LYNC BEST PRACTICES These are the basic user guidelines; including editing your profile, trouble shooting, and Outlook sync. We are using the full version of Lync 2013 which is a part of

More information

Using Lync 2013. for Windows

Using Lync 2013. for Windows Using Lync 2013 for Windows 102513 Contents Sign in to Lync... 3 The Lync Window... 3 Add a Contact... 4 Create a Contact Group... 4 One click Calling... 5 Answer a Call... 5 Send an Instant Message (IM)...

More information

Skype for Business User Guide

Skype for Business User Guide Skype for Business User Guide Contents Accessing Skype for Business... 2 Starting Skype for Business for the first time... 2 Subsequent access to Skype for Business... 3 Customising Skype for Business

More information

Skype for Business. User Guide. Contents

Skype for Business. User Guide. Contents Skype for Business User Guide Contents What is Skype for Business... 2 Accessing Skype for Business... 2 Starting Skype for Business for the first time... 2 Subsequent access to Skype for Business... 3

More information

Microsoft Lync 2013 TRAINING GUIDE. University Of Central Florida Computer Services & Telecommunications

Microsoft Lync 2013 TRAINING GUIDE. University Of Central Florida Computer Services & Telecommunications Microsoft Lync 2013 TRAINING GUIDE University Of Central Florida Computer Services & Telecommunications Table of Contents Microsoft Lync 2013... 1 Lync 2013 Main Screen... 1 Lync Options... 2 General Options...2

More information

IT Help Desk Location: Siebert 101 Phone: (208) 769-3280 Email: helpdesk@nic.edu

IT Help Desk Location: Siebert 101 Phone: (208) 769-3280 Email: helpdesk@nic.edu IT Help Desk Location: Siebert 101 Phone: (208) 769-3280 Email: helpdesk@nic.edu Skype for Business (formerly Lync 2013) is collaboration software that can be used to communicate with NIC employees via

More information

Microsoft Lync for MAC The Essentials

Microsoft Lync for MAC The Essentials Microsoft Lync for MAC The Essentials Training User Guide Sue Pejic Training Coordinator Information Technology Services Email : spejic@swin.edu.au Mobile : 0419 891 113 Table of Contents What is Lync

More information

Microsoft Office Skype for Business

Microsoft Office Skype for Business Microsoft Office Skype for Business Division of Information Technology Copyright 2016, Charles Sturt University No part of this document may be reproduced, altered or sold without prior written permission

More information

Work Smart: Schedule and Join an Online Meeting

Work Smart: Schedule and Join an Online Meeting Work Smart: Schedule and Join an Online Meeting You can schedule a Microsoft Lync 2010 meeting or conference call by using the Online Meeting Add-in for Microsoft Lync 2010. You can also use Lync 2010

More information

Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007. Apptix Live Support: 866-428-0128

Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007. Apptix Live Support: 866-428-0128 Quick Start Guide Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007 Apptix Live Support: 866-428-0128 Quick Start Guide / Introduction Page 2 of 6 Quick Start

More information

Acano solution. Acano Clients v1.7 Getting Started Guide. June 2015 76-1047-03-D

Acano solution. Acano Clients v1.7 Getting Started Guide. June 2015 76-1047-03-D Acano solution Acano Clients v1.7 Getting Started Guide June 2015 76-1047-03-D Contents Contents 1 Introduction... 4 1.1 cospaces... 4 1.2 cospace Users... 4 1.3 The Acano Client... 5 2 Overview... 6 2.1

More information

Presence & IM. Quick Reference Guide. Build your Contacts list. Getting started. What does your Presence status mean?

Presence & IM. Quick Reference Guide. Build your Contacts list. Getting started. What does your Presence status mean? Getting started Status Area: Update presence status, location, or add a message View Tabs: View your contacts, activity feed, conversation or phone Lync Options: View or edit Lync options Quick Reference

More information

Make presence work for you

Make presence work for you Make presence work for you Use this guide to help stay in touch with the people who are important to you and those who are key to getting your work done. Let people know what you re up to Microsoft Lync

More information

Microsoft Office Live Meeting Client. Getting Started User Guide.

Microsoft Office Live Meeting Client. Getting Started User Guide. Microsoft Office Live Meeting Client. Getting Started User Guide. Contents Introduction... 3 Getting Started... 3 Starting an Instant Meet Now Meeting... 3 Joining a Meeting... 4 Starting Voice and Video...

More information

Signing In! Quick Overview! Setting Display Options! Setting Lync Preferences! Voice Mail Setup! Setting Lync Alert Options! Setting History Options!

Signing In! Quick Overview! Setting Display Options! Setting Lync Preferences! Voice Mail Setup! Setting Lync Alert Options! Setting History Options! Massey University - Lync 20 Mac Reference Guide Lync 20 Mac Reference Guide [client version 4.0.2] Contents Signing In! 2 Quick Overview! 3 Setting Display Options! 4 Setting Lync Preferences! 5 Voice

More information

Microsoft Lync TM How to Guide

Microsoft Lync TM How to Guide Microsoft Lync TM How to Guide Microsoft Lync TM ushers in a new connected experience transforming every communication into an interaction that is more collaborative, engaging and accessible from nearly

More information

Microsoft Office Skype for Business

Microsoft Office Skype for Business Microsoft Office Skype for Business Division of Information Technology Copyright 2015, Charles Sturt University No part of this document may be reproduced, altered or sold without prior written permission

More information

Installing Lync. Configuring and Signing into Lync

Installing Lync. Configuring and Signing into Lync Microsoft Lync 2013 Contents Installing Lync... 1 Configuring and Signing into Lync... 1 Changing your Picture... 2 Adding and Managing Contacts... 2 Create and Manage Contact Groups... 3 Start an Instant

More information

Quick Reference Guide 2 Lync for Mac 2011 Lync Web Conferencing

Quick Reference Guide 2 Lync for Mac 2011 Lync Web Conferencing Quick Reference Guide 2 Lync for Mac 2011 Lync Web Conferencing Lync for Mac 2011 is the latest instant messaging (IM) client from Microsoft for the Macintosh platform and is the upgrade for Microsoft

More information

Using BT MeetMe with Microsoft Lync Online

Using BT MeetMe with Microsoft Lync Online Using BT MeetMe with Microsoft Lync Online User Guide BT Conferencing Last modified: 12 Nov 2014 Version: 2.0.0 Contents Introduction 2 Why, when, and what Scheduling & inviting 3 Scheduling a conference

More information

Microsoft Office Communicator (MOC)

Microsoft Office Communicator (MOC) Introduction The Microsoft Office Communicator 2007 R2 client (MOC) is part of an overall Villanova University enterprise system integrated with Outlook/Exchange, the Microsoft Office Suite, SharePoint

More information

OCS Client Installation - Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007

OCS Client Installation - Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007 OCS Client Installation - Quick Start Guide Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007 MailStreet Live Support: 866-461-0851 Document Revision: March, 2010

More information

For Mac. 2012 Microsoft Corporation. All rights reserved.

For Mac. 2012 Microsoft Corporation. All rights reserved. For Mac 1 About Microsoft Skype for Business... 3 Skype for Business Window... 4 Audio... 5 Make a call... 5 Answer a call... 5 Listen to voicemail... 5 Instant Messaging (IM), Presence, Contacts... 6

More information

Microsoft. Lync 2010. Basics. Email: training@health.ufl.edu. 1 P age. Web Page: http://training.health.ufl.edu

Microsoft. Lync 2010. Basics. Email: training@health.ufl.edu. 1 P age. Web Page: http://training.health.ufl.edu Microsoft Lync 2010 Basics 1 P age Email: training@health.ufl.edu Web Page: http://training.health.ufl.edu Microsoft Lync 2010 Basics 1 hour Microsoft Lync is an instant messaging tool. Computer basics

More information

Unified Communications

Unified Communications Unified Communications Microsoft Office Communicator 2007 R2 About this Guide This course is split into 4 modules which take around 10 minutes to complete. The modules and a brief description are listed

More information

UniCom with Office Communicator and Live Meeting. Quick Start Guide

UniCom with Office Communicator and Live Meeting. Quick Start Guide UniCom with Office Communicator and Live Meeting Quick Start Guide Table of Contents Understanding UniCom and Office Communicator... 1 What is UniCom?... 1 What Is Office Communicator?... 1 Who Can Use

More information

Instant Messaging and Presence with Microsoft Lync TM. Quick Start Guide

Instant Messaging and Presence with Microsoft Lync TM. Quick Start Guide Instant Messaging and Presence with Microsoft Lync TM Quick Start Guide Document Revision Date: April 8, 2014 Using Microsoft Lync Instant Messaging and Presence i Contents Use Instant Messaging and Presence...

More information

Unified Communications Using Microsoft Office Live Meeting 2007

Unified Communications Using Microsoft Office Live Meeting 2007 Unified Communications Using Microsoft Office Live Meeting 2007 Text version of online course. Contents Unified Communications... 1 About Microsoft Office Live Meeting 2007... 3 Copyright Information...

More information

Lync will be set up automatically after it has been installed, but some personalization may be needed.

Lync will be set up automatically after it has been installed, but some personalization may be needed. Setting up Lync / Installing Lync Microsoft Lync is a communication tool that provides IM, voice, screen and file sharing, and online meeting capabilities. Lync should be installed on your computer by

More information

IM, Presence, and Contacts

IM, Presence, and Contacts Accept an IM request Click anywhere on the picture display area of the IM request pane. Set or change your presence Presence lets other people see at a glance whether you and your contacts are currently

More information

Lync for Mac User Guide

Lync for Mac User Guide Lync for Mac User Guide The Lync 2011 for Mac client allows you to access the University of Arizona s Unified Communications solution. These solutions allows you to instant message (IM) your peers, perform

More information

Microsoft Lync: Getting Started

Microsoft Lync: Getting Started INSTRUCTIONAL TECHNOLOGY AND TRAINING Information Technology Division Microsoft Lync: Getting Started Getting Started When you log into the Coppin University network, Lync will automatically start. If

More information

HP MyRoom Transitioning From HPVR To MyRoom Quick Reference Guide

HP MyRoom Transitioning From HPVR To MyRoom Quick Reference Guide HP MyRoom Transitioning From HPVR To MyRoom Quick Reference Guide Other helpful topics Earlier topics in the series These Quick Reference Guides will also help you make the transition from HP Virtual Rooms

More information

Using Lync on a Mac. Before you start. Which version of Lync? Using Lync for impromptu calls. Starting Lync 2011

Using Lync on a Mac. Before you start. Which version of Lync? Using Lync for impromptu calls. Starting Lync 2011 Using Lync on a Mac Before you start Please read our instructions on how to set up your Lync account and your audio and video devices. Which version of Lync? Because of the features available, we recommend

More information

Quick Reference Guide 1 Lync 2013 for Windows Using Lync 2013 Client

Quick Reference Guide 1 Lync 2013 for Windows Using Lync 2013 Client Quick Reference Guide 1 Lync 2013 for Windows Using Lync 2013 Client Lync 2013 is the latest instant messaging (IM) client from Microsoft and is the upgrade to Microsoft Office Communicator. Web conferencing

More information

Getting Started with Zoom

Getting Started with Zoom Signing in to Zoom Note: this is not necessary to join meetings. Getting Started with Zoom 1. Go to https://trentu.zoom.us. 2. Click Sign In. 3. Login using your Trent username and password. Download the

More information

Microsoft Lync Online

Microsoft Lync Online 1 Microsoft Lync Online 1 2 2 3 Functional Capabilities Sign in and get started If you re already logged on to your organization s network, sign in by starting Lync. 1. Click Start, click All Programs,

More information

Lync Training Outline

Lync Training Outline Setup Information - To conduct this training module on Lync 2011 (Mac), instructors will need a computer running the Lync 2011 client and the most recent Lync update (14.0.1 as of this writing) it is critical

More information

Lync 2011. Basics. CITES Training Services University of Illinois. Microsoft

Lync 2011. Basics. CITES Training Services University of Illinois. Microsoft Microsoft Lync 2011 Basics CITES Training Services University of Illinois 2 Table of Contents Getting Started... 2 Starting Lync 2011... 3 Understanding the Lync 2011 Program Screen... 4 Using Help...

More information

Lync User Guide. 1 P a g e

Lync User Guide. 1 P a g e Lync User Guide The Lync 200 client allows you to access the University of Arizona s Unified Communications solution. Lync provides real-time instant message (IM) Audio and Video calling and also provides

More information

Communicating with Skype for Business

Communicating with Skype for Business Communicating with Skype for Business Information Services Communicating with Skype for Business This guide is for people who are new to Skype for Business, and provides information on how to begin using

More information

Unicom and Microsoft Lync 2010 Enterprise Voice Getting Started

Unicom and Microsoft Lync 2010 Enterprise Voice Getting Started Unicom and Microsoft Lync 2010 Enterprise Voice Getting Started Objectives This course covers the following voice and video features of the Lync 2010 client. Make a Call Answer a Call Manage a Call Forward

More information

Quick Reference Guide 1 Skype For Business Using the Application

Quick Reference Guide 1 Skype For Business Using the Application Quick Reference Guide 1 Skype For Business Using the Application Skype For Business is the latest instant messaging (IM) client from Microsoft and is the upgrade to Microsoft Lync 2013. Skype For Business

More information

Microsoft Lync 2010 Voice and Video Training

Microsoft Lync 2010 Voice and Video Training Microsoft Lync 2010 Voice and Video Training Objectives This course covers the following voice and video features of the Lync 2010 client. Make a Call Answer a Call Manage a Call Forward a Call Follow

More information

Table of Contents. Begin Here: Getting Started with WebEx. What is WebEx? Why would I use it?

Table of Contents. Begin Here: Getting Started with WebEx. What is WebEx? Why would I use it? Table of Contents Begin Here: Getting Started with WebEx... 1 Scheduling a Meeting from the WebEx Website... 4 Scheduling a Meeting from Outlook 2010... 5 Selecting Audio Conference Settings... 6 Joining

More information

Microsoft Lync 2010 The Essentials

Microsoft Lync 2010 The Essentials Microsoft Lync 2010 The Essentials Training User Guide Syed Ali Raza Director IT NUML Email : saraza@numls.edu.pk Engr Fazal-i-Hassan UC Specialist Email : fhassan@numls.edu.pk August 29, 2011 MICROSOFT

More information

Bridgit Conferencing Software User s Guide. Version 3.1

Bridgit Conferencing Software User s Guide. Version 3.1 Bridgit Conferencing Software User s Guide Version 3.1 Table of Contents Introducing Bridgit Conferencing Software... 4 System Requirements... 4 System requirements (without using audio or webcams)...

More information

Office 365 (Use Lync for online meetings)

Office 365 (Use Lync for online meetings) Office 365 (Use Lync for online meetings) 15 April 2015 - Lync is being rebranded SKYPE FOR BUSINESS Further Help: Microsoft have further information on what s new in Lync, getting started with Lync, how

More information

Unified Communications. Using Jabber for Mac 9.2.2. Common Tasks

Unified Communications. Using Jabber for Mac 9.2.2. Common Tasks Unified Communications Using Jabber for Mac 9.2.2 Common Tasks April 2015 Table of contents Introduction to Jabber... 3 Contacts... 4 1.1 How to find a contact... 4 1.2 How to add a contact to the contacts

More information

UniCom & Skype for Business Windows User Guide

UniCom & Skype for Business Windows User Guide UniCom & Skype for Business Windows User Guide Downloading Skype Required equipment and how to test it Initiating a call Answering a call Disconnecting a call Placing and removing a call from Hold Transfer

More information

Using Lync for Macintosh

Using Lync for Macintosh Using Lync 2011 for Macintosh 080713 Contents Sign in to Lync... 3 The Lync Window... 3 Add a Contact... 4 Create a Contact Group... 4 Make a Call... 4 Answer a Call... 5 Send an Instant Message (IM)...

More information

Adobe Connect Quick Guide

Adobe Connect Quick Guide Leicester Learning Institute Adobe Connect Quick Guide Request an account If you want to publish materials to Adobe Connect or run online meetings or teaching sessions, contact the IT Service Desk on 0116

More information

Live Meeting 2007 Getting Started Guide

Live Meeting 2007 Getting Started Guide Live Meeting 2007 Getting Started Guide Introduction This guide is intended for people who use Microsoft Office Live Meeting 2007. It tells you how to join meetings quickly, and provides instructions on

More information

Faculty Guide for Getting Started with WebEx

Faculty Guide for Getting Started with WebEx Faculty Guide for Getting Started with WebEx WebEx is a web conferencing tool. It allows instructors to hold live classes, office hours or training over the Internet, and to record these sessions for later

More information

CISCO WebEx Guide for Host/Meeting Organiser. Unified Communications

CISCO WebEx Guide for Host/Meeting Organiser. Unified Communications Unified Communications CISCO WebEx Guide for Host/Meeting Organiser Version: November 2014 TABLE OF CONTENTS Introducing WebEx... 2 How to create a WebEx account... 3 The first time you log into WebEx...

More information

In order to take advantage of the free GVSU business plan, you must download oovoo from GVSU s oovoo website:

In order to take advantage of the free GVSU business plan, you must download oovoo from GVSU s oovoo website: How to oovoo Download oovoo In order to take advantage of the free GVSU business plan, you must download oovoo from GVSU s oovoo website: www.gvsu.edu/oovoo If you already have an oovoo account, you will

More information

Downloading and Connecting with Lync

Downloading and Connecting with Lync Downloading and Connecting with Lync Download Lync or put in a work order to have Lync Installed for you Click the Staff Email web link from the District website login to Microsoft Office 365 Under Lync,

More information

Lync 2010. Basics. CITES Training Services University of Illinois. Microsoft

Lync 2010. Basics. CITES Training Services University of Illinois. Microsoft Microsoft Lync 2010 Basics CITES Training Services University of Illinois 2 Table of Contents Getting Started... 5 Starting Lync 2010... 6 Understanding the Lync 2010 Program Screen... 7 Using Help...

More information

Run more effective meetings with Skype for Business. Training Deck Microsoft Corporation

Run more effective meetings with Skype for Business. Training Deck Microsoft Corporation Run more effective meetings with Skype for Business Training Deck Microsoft Corporation Find and add people to your contact list Check presence status and send an IM Start an ad hoc Skype for Business

More information

Zoom Guide Book. The Office of Academic Technology http://academictech.ottawa.edu/ LEADER GUIDE

Zoom Guide Book. The Office of Academic Technology http://academictech.ottawa.edu/ LEADER GUIDE The Office of Academic Technology http://academictech.ottawa.edu/ Zoom Guide Book LEADER GUIDE Documentation and screenshots are based on Zoom version 2.5.XXXX About Zoom: Zoom is a cloud-based conferencing

More information