Assistant Tourism Marketing Officer

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1 Assistant Tourism Marketing Officer Are you an enthusiastic marketer who can multi skill, and have a passion for tourism? Council has a permanent full time vacancy for a motivated and experienced Assistant Marketing Officer to support Lake Macquarie City Council's Tourism department. This position is primarily responsible for providing marketing assistance to the tourism marketing services. You will also be responsible for providing administrative assistance to the Visitor Information Centre as required. Please note: The standard days of work for this position includes Sundays. This position will: assist the Senior Tourism Marketing Officer in preparing tourism marketing promotions and public relations material assist the Senior Tourism Marketing Officer in updating the website and other social media sites assist the Senior Tourism Marketing Officer in coordinating the annual tourism publications and membership material provide assistance to the Visitor Information Centre operations. You will have: a minimum requirement of certificate in Marketing or Communications discipline or demonstrated marketing and communications experience previous experience in a marketing environment highly developed communication skills and organisational skills combined with the ability to liaise with tourism operators and the public demonstrated experience in social media and online marketing Salary: $55,000 - $59,213 per annum plus superannuation Benefits of joining Lake Macquarie City Council include: 35-hour work week flexible working conditions long service leave after 5 years education assistance corporate fitness program free parking Please note as part of Lake Macquarie City Council's recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment. Closing Date: 5pm Monday, 14 October 2013

2 Position Description Assistant Tourism Marketing Officer Position Title: Assistant Tourism Marketing Officer Occupant: Reports To: Senior Tourism Marketing Officer Grade: 11 Division: Department: Section: Community Development Cultural Services Tourism Effective Date: September 2013 Folder No: F2007/00498 Form Version 4.3 February 2012

3 1 Organisational and Purpose Context List the objectives and key accountabilities of the position: Reporting to the Senior Tourism Marketing Officer, this position is primarily responsible for providing marketing assistance to the tourism marketing services. You will also be responsible for providing administrative assistance to the Visitor Information Centre on occasion. It si essential that you are an enthusiastic team player with excellent organisational and customer service skills 2 Key Criteria Essential A minium requirement of certificate in Marketing or Communications discipline or demonstrated marketing and communications experience Previous experience in marketing or a customer service environment Highly developed communication skills and organisational skills combined with the ability to liaise with tourism operators and the public Excellent time management skills with the ability to prioritise work to meet deadlines and work under pressure independently and as a team player Demonstrated experience with Microsoft Office programs and Outlook Highly Desirable Demonstrated experience in coordinating marketing and communication campaigns Demonstrated experience in social media and/or online marketing Desirable Knowledge of the City of Lake Macquarie 3 Duties 1. Assist the Senior Tourism Marketing Officer in preparing tourism marketing promotions and public relations material 2. Assist the Senior Tourism Marketing Officer in updating the website and other social media sites 3. Assist the Senior Tourism marketing Officer in coordinating the annual tourism publications and membership material 4. Coordinate the bookings and placement of advertising 5. Being responsible for providing accurate, timely and relevant information in response to counter, electronic, telephone, facsimile and written enquiries Assistant Tourism Marketing Officer - Library Leisure & Cultural Services Page 2 of 4

4 6. Processing of Tourism Association membership and database administration 7. Perform cashiering functions including receipting functions for payments, cash handling and daily reconciliation 8. The ability to communicate effectively with existing members ;plus have the ability to recruit new members to the Lake Macquarie Tourism Association 4 Relevant Position Information Please note prior to an offer of employment being made, recommended candidates may be subject to the following pre employment checks: Medical assessment or Medical assessment with Council Doctor (Delete if not required) Working with Children Check (Delete if not required) Fitness and Swim testing (Delete if not required) This position may require: Shift and Weekend Work On Call Work Work across multiple sites Travel Work in confined spaces 5 Personal Characteristics Versatile Well organised Positive attitude Honest and trustworthy Practical Loyal to colleagues, the team, and the Council Willing to embrace change Service-oriented 6 Equal Employment Opportunity, Anti-Discrimination, and Harassment Responsibilities Employees Must take all reasonable measures to ensure they do not inappropriately discriminate against or harass other employees or customers and that they comply with legislation, Council s Assistant Tourism Marketing Officer - Library Leisure & Cultural Services Page 3 of 4

5 policies, procedures, and business rules relating to discrimination, harassment, and equal employment opportunity. 7 Capability Framework LMCC has a capability framework that applies to all positions in the organisation. The following core capabilities apply to all roles. Capability 1. Customer Focus Elements Identifies and anticipates the needs of customers and clients (internal and/or external), delivers services that meet and exceed expectations, and helps customers, clients, and business partners achieve their goals through the application of their own skills, behaviours, and knowledge. Understands Customer Needs Ensures Quality Service Delivery Resolves Issues Strives for Continuous Improvement Demonstrates Professional Empathy 2. Teamwork Works within a team environment, cooperates with others, considers the needs of others, and helps team members to achieve team objectives. Demonstrates Commitment to the Team Plans and Organises Adapts to Change 3. Corporate Governance and Risk Management Understands Operational Environment Acts with Integrity Understands and applies legislation, frameworks and policies for ensuring a safe and healthy workplace, sustainable business practices, privacy, and risk management. Work Health and Safety Governance Risk Management Each position has specific functional capabilities that will be provided to you by your supervisor. Assistant Tourism Marketing Officer - Library Leisure & Cultural Services Page 4 of 4

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