1.02 Understand effective communication

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "1.02 Understand effective communication"

Transcription

1 1.02 Understand effective communication

2 Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good listener? Why do healthcare professionals have to have good communication skills? 1.02 Understand effective communication 2

3 Types of Communication: and Non- Communication Non Understand effective communication 3

4 Types of Communication: and Non- Spoken/Oral Communication Non Understand effective communication 4

5 Types of Communication: and Non- Written Spoken/Oral Communication Non Understand effective communication 5

6 Types of Communication: and Non- Written Spoken/Oral Tone of voice Communication Non Understand effective communication 6

7 Types of Communication: and Non- Written Spoken/Oral Tone of voice Communication Vocabulary Non Understand effective communication 7

8 Types of Communication: and Non- Written Spoken/Oral Tone of voice Gestures Communication Vocabulary Non Understand effective communication 8

9 Types of Communication: and Non- Written Spoken/Oral Tone of voice Gestures Communication Vocabulary Touch Non Understand effective communication 9

10 Types of Communication: and Non- Written Spoken/Oral Tone of voice Gestures Communication Vocabulary Touch Body Language Non Understand effective communication 10

11 Types of Communication: and Non- Written Spoken/Oral Tone of voice Gestures Touch Body Language Communication Non- Facial expressions Vocabulary 1.02 Understand effective communication 11

12 Types of Communication: and Non- Written Spoken/Oral Tone of voice Gestures Touch Body Language Communication Non- Facial expressions Eye Contact Vocabulary 1.02 Understand effective communication 12

13 The Communication Model 1.02 Understand effective communication 13

14 The Communication Model Sender 1.02 Understand effective communication 14

15 The Communication Model Sender Message 1.02 Understand effective communication 15

16 The Communication Model Sender Message Receiver 1.02 Understand effective communication 16

17 The Communication Model Sender Message Receiver Feedback 1.02 Understand effective communication 17

18 Communication Process Engagement Understanding Education Sense of Partnership 1.02 Understand effective communication 18

19 Communication Process Engagement Connection between the healthcare professional and the patient Develops partnership 1.02 Understand effective communication 19

20 Communication Process Engagement: Effective Communication Strategies Introduce yourself Allow the patient to talk without interruption 1.02 Understand effective communication 20

21 Communication Process Understanding Healthcare professional makes the patient feel accepted Healthcare professional empathizes with the patient 1.02 Understand effective communication 21

22 Communication Process Understanding: Effective Communication Strategies Allow patient to share thoughts and feelings Share anecdotes to create a bond 1.02 Understand effective communication 22

23 Communication Process Education To increase the patient s knowledge of their illness Minimizes anxiety 1.02 Understand effective communication 23

24 Communication Process Education: Effective Communication Strategies Use language the patient understands Make sure all patient s questions are addressed 1.02 Understand effective communication 24

25 Communication Process Sense of Partnership Healthcare professional and patient work together regarding their problem and treatment plan 1.02 Understand effective communication 25

26 Communication Process Sense of Partnership Effective Communication Strategies Avoid critical questioning Use active listening 1.02 Understand effective communication 26

27 Communication Process Active Listening Need good listening skills Show interest Pay attention Hear the message Do not interrupt 1.02 Understand effective communication 27

28 Communication Process Active Listening Reflection Restatement Clarification 1.02 Understand effective communication 28

29 Communication Process Active Listening Reflection Careful thought Restatement Rewording Summarizing Clarification Explaining 1.02 Understand effective communication 29

30 Journal #2 Influences on Patient Communication Mrs. Summers is an alert, ambulatory, 85-year-old patient. She resides in Sunny Care Assisted Living Center. You observe that she argues about everything and with everyone. You cannot remember her ever agreeing to or being willing to do anything. Continued on next slide 1.02 Understand effective communication 30

31 Journal #2 Influences on Patient Communication Clearly identify some influences on Mrs. Summers behavior. Include at least 3 communication strategies the healthcare team could use to improve their relationship with Mrs. Summers thereby improving her care Understand effective communication 31

32 Journal #3 Patient Engagement Following the medical plan, you are helping Mr. Green learn to use a walker after his stroke. The greatest challenge is that his wife and family tell him that he does not have to bother with learning to get around himself. Now that he is retired due to disability, they tell him that he can just sit in bed and watch television. How would you talk to Mr. Green and his family about the importance of staying mobile? 1.02 Understand effective communication 32

1.02 Understand effective communication

1.02 Understand effective communication 1.02 Understand effective communication Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good listener? Why do healthcare professionals have to have

More information

Communication Skills for Effective Laboratory Management RT Erasmus Stellenbosch University and NHLS

Communication Skills for Effective Laboratory Management RT Erasmus Stellenbosch University and NHLS Communication Skills for Effective Laboratory Management RT Erasmus Stellenbosch University and NHLS Outline Learning Objectives Introduction Awareness of Your Personal Style Skillful Listening Expressing

More information

Effective Communication in the Workplace. How well do you communicate????

Effective Communication in the Workplace. How well do you communicate???? Effective Communication in the Workplace How well do you communicate???? Objectives Identify three types of communication Examine barriers to effective communication Discuss three dimensions to any communication

More information

Chapter 4 COMMUNICATION SKILLS. The difference between verbal and nonverbal communication. The difference between hearing and listening

Chapter 4 COMMUNICATION SKILLS. The difference between verbal and nonverbal communication. The difference between hearing and listening Chapter 4 COMMUNICATION SKILLS What You Will Learn The difference between verbal and nonverbal communication The difference between hearing and listening Factors that promote effective communication Barriers

More information

HEALTHY COMMUNICATION SKILLS

HEALTHY COMMUNICATION SKILLS HEALTHY COMMUNICATION SKILLS A Step-by-Step Guide For Educators Excerpted From Curricula Developed By The Centers for Disease Control and Prevention (CDC) PURPOSE OF SESSION 1. Increase awareness about

More information

Effective Listening Skills

Effective Listening Skills Effective Listening Skills Overview: This class will teach awareness and knowledge of good listening skills Key Goal: To listen to people and show respect to the speaker. List the benefits of good listening

More information

SECTION IV: COMMUNICATION

SECTION IV: COMMUNICATION SECTION IV: COMMUNICATION In this section, you will learn more about communication. The types of communication, pitfalls in communicating, and the use of behavior to communicate are discussed. 1 References

More information

Communication and Interpersonal Skills. Part 1

Communication and Interpersonal Skills. Part 1 Communication and Interpersonal Skills Part 1 Communication The way we exchange messages with others The basis of our interpersonal skills Nursing assistant plays an important part by sharing vital information

More information

SCDHSC0021 Support effective communication

SCDHSC0021 Support effective communication Overview This standard identifies requirements when you support effective communication in settings where individuals are cared for or supported. This includes identifying how best to communicate with

More information

Communication Skills. Breege Smithers Practice Educator

Communication Skills. Breege Smithers Practice Educator Communication Skills Breege Smithers Practice Educator Aim of Session To develop an understanding of the processes and skills that are involved in effective communication with patients and clients. Objectives

More information

Communication Skills and Complaints. Presented by:

Communication Skills and Complaints. Presented by: Communication Skills and Complaints Presented by: Welcome to the training Housekeeping issues Introductions Talk with someone you don t know and ask them to tell you three things they are prepared to share

More information

Module 9. Building Communication Skills

Module 9. Building Communication Skills Module 9 Building Communication Skills Essential Ideas to Convey To apply a facilitative approach to supervision, supervisors have to approach the people they manage in a different way, by using certain

More information

Chapter 1: Introducing Public Speaking

Chapter 1: Introducing Public Speaking Chapter 1: Introducing Public Speaking I. Identify what public speaking is and the person's social, academic, and career benefits to be gained from its mastery. Examine your beliefs about public speaking.

More information

Barriers to Communication

Barriers to Communication Barriers to Communication There are many potential barriers to communication that must be recognized by those involved especially those in supervisory positions. Possible Barriers: 1. Symbols or words

More information

Name: Hour: Review: 1. Why are having good manners important when you re making a first impression?

Name: Hour: Review: 1. Why are having good manners important when you re making a first impression? #300058 Name: Hour: VIDEO WORKSHEET Review: After watching Manners Boot Camp: Professional Courtesy, answer the following review questions. 1. Why are having good manners important when you re making a

More information

Effective Communication: Understanding One Another

Effective Communication: Understanding One Another Effective Communication: Understanding One Another Background Notes Listening is an underrated skill! Most people believe that they get what they want through talking. Many successful people, however,

More information

Oral Language. Section II

Oral Language. Section II Section II Oral Language Rationale The development of literacy begins through the use of spoken language. Oral language provides a means to observe children as they learn to construct conceptual meanings

More information

Effective Verbal and Non-Verbal Communication. Working to support our military veterans in cooperation with Accenture

Effective Verbal and Non-Verbal Communication. Working to support our military veterans in cooperation with Accenture Effective Verbal and Non-Verbal Communication Working to support our military veterans in cooperation with Accenture Published May 19, 2014 Importance of effective communication Effective communication

More information

Interviewing for Research - Asking the Questions

Interviewing for Research - Asking the Questions East Midlands Oral History Archive Centre for Urban History Interviewing for Research - Asking the Questions Listening skills o Eye contact Asking questions o Open questions o Follow up questions/probing

More information

Healthcare Communication Resource

Healthcare Communication Resource Healthcare Communication Resource To use with adults who have communication difficulties during their stay in hospital or during healthcare appointments By: Rosemary Walker & Helen Paterson Speech and

More information

Introduction to Effective Communication

Introduction to Effective Communication Introduction to Effective Communication 2006 TIME: Start on time Allow NO MORE than 10 minutes (TOTAL ELAPSED TIME 10 MINS) Introduce yourself ( your name should already be on the Board) very brief!! Set

More information

Nonverbal Communication II

Nonverbal Communication II Nonverbal Communication II Course Health Science Unit II Communication Essential Question How does communication affect healthcare delivery? TEKS 130.204 (c) 2 A, 2B Prior Student Learning Foundations

More information

Patient Education Connecting patients to the latest multimedia resources. Marra Williams, CHES

Patient Education Connecting patients to the latest multimedia resources. Marra Williams, CHES Patient Education Connecting patients to the latest multimedia resources Marra Williams, CHES Thanks for staying with us. Buh-bye! When your patient is discharged, you may be done taking care of them BUT

More information

MEDICAL ASSISTANT : COMMUNICATION WITH PATIENTS.

MEDICAL ASSISTANT : COMMUNICATION WITH PATIENTS. MEDICAL ASSISTANT : COMMUNICATION WITH PATIENTS. The most important abilities of a CMA are: the ability to Communicate effectively, with professionalism and diplomacy to all types of patients. Recognize

More information

PLANNING FOR YOUR FUTURE CARE

PLANNING FOR YOUR FUTURE CARE PLANNING FOR YOUR FUTURE CARE March 2009 A Guide Planning for your future care - a guide There may be times in your life when you think about the consequences of becoming seriously ill or disabled. This

More information

Behavior Management & Incentive Programs Among students with Autism Spectrum Disorder

Behavior Management & Incentive Programs Among students with Autism Spectrum Disorder Behavior Management & Incentive Programs Among students with Autism Spectrum Disorder Framework for reward programs Non traditional rewards Not rewarded by attention, interpersonal interactions, or relationship

More information

Today, we re going to talk about conflict resolution. As you know, conflict is a normal part of life. Whether it s at work, at home, with friends or

Today, we re going to talk about conflict resolution. As you know, conflict is a normal part of life. Whether it s at work, at home, with friends or Today, we re going to talk about conflict resolution. As you know, conflict is a normal part of life. Whether it s at work, at home, with friends or neighbors, disagreements between people happen. When

More information

HOW TO ACE THE INTERVIEW

HOW TO ACE THE INTERVIEW HOW TO ACE THE INTERVIEW Interviews help employers learn more about candidates academic background, skills and work experience. The interview process is a two-way street in which the employer and candidate

More information

Chapter 8 Communication Skills. Section 8.1 Defining Communication Section 8.2 Elements of Speech and Writing

Chapter 8 Communication Skills. Section 8.1 Defining Communication Section 8.2 Elements of Speech and Writing Chapter 8 Communication Skills Section 8.1 Defining Communication Section 8.2 Elements of Speech and Writing Defining Communication Key Terms communication channels/ media feedback barriers setting distractions

More information

Module Four Communication and Listening Skills

Module Four Communication and Listening Skills 1 Module Four Communication and Listening Skills Many attempts to communicate are nullified by saying too much. Robert Greenleaf Seek first to understand, then to be understood. Stephen Covey There s so

More information

Providing Quality Customer Service

Providing Quality Customer Service Providing Quality Customer Service What is Customer Service? For all school district employees to provide the best customer service possible, we must first understand customer service. There are many acceptable

More information

COMM YOU NICATION Basic Course

COMM YOU NICATION Basic Course COMM YOU NICATION Basic Course Learning and Development, Human Resources CONTENTS Communication What is Communication Communication Process Barriers to Communication Types of Communication Listening Skills

More information

SOCIAL AND COMMUNICATION DIFFICULTIES

SOCIAL AND COMMUNICATION DIFFICULTIES A SOCIAL AND COMMUNICATION DIFFICULTIES SOCIAL AND COMMUNICATION DIFFICULTIES Social and communication difficulties 1 What are social difficulties?. 2 What are communication difficulties? 3 Are social

More information

Front of House. Customer Service Module

Front of House. Customer Service Module Front of House Customer Service Module Version 2 December 2010 customer service essentials contents page 1. defining customer service 3 2. characteristics of a good waiter/waitress 4 3. 6 points of service

More information

Appendix 2 Strategies for specific situations

Appendix 2 Strategies for specific situations Appendix 2 for specific situations Communication Making your initial approach Approach the person slowly from the front. Respect the person s personal space. Address the person by their preferred name,

More information

Reading and Taking Notes on Scholarly Journal Articles

Reading and Taking Notes on Scholarly Journal Articles Reading and Taking Notes on Scholarly Journal Articles Set aside enough time in your schedule to read material thoroughly and repeatedly, until you understand what the author is studying, arguing, or discussing.

More information

Preparing For Graduate School Interviews

Preparing For Graduate School Interviews Preparing For Graduate School Interviews Dr. Sharon L. Milgram Director, NIH OITE Your Goals Present yourself enthusiastically and honestly Show that you understand your research and the field you are

More information

Presentation Skills. Preparing and giving presentations

Presentation Skills. Preparing and giving presentations Presentation Skills Presentation Skills Preparing and giving presentations Like any academic project, before giving PowerPoint presentation you need to prepare and plan ahead. Identifying the purpose By

More information

Tip Put your study notes on tape/cd/m P3 player and listen to them over and i. 2) Auditory

Tip Put your study notes on tape/cd/m P3 player and listen to them over and i. 2) Auditory Individuals who learn primarily through the visual channel tend to learn best by seeing. They may think in pictures and prefer diagrams, images, pictures, colours, videos, flipcharts and hand-outs. They

More information

Communicating without words just by using body language and other nonverbal actions

Communicating without words just by using body language and other nonverbal actions Nonverbal Actions Can Speak Louder than Words Easy Read Translated into plain language by Helen Osborne, 2006 Health Literacy Consulting, www.healthliteracy.com Communicating without words just by using

More information

Table of Contents. Activity #1: Listening Inventory. I. Introduction II. Effective Communication

Table of Contents. Activity #1: Listening Inventory. I. Introduction II. Effective Communication Table of Contents I. Introduction II. Effective Communication Activity #1: Listening Inventory III. Active Listening Skills IV. Examples of Effective Communication V. What Defines a Respectful Relationship?

More information

Patient counseling is a broad term which describes the process through which health care professionals attempt to increase patient knowledge of

Patient counseling is a broad term which describes the process through which health care professionals attempt to increase patient knowledge of Patient counseling is a broad term which describes the process through which health care professionals attempt to increase patient knowledge of health care issues. Patient counseling may be verbal or written

More information

Presentation Skills. Presentation Preparation

Presentation Skills. Presentation Preparation Presentation Skills Effective Presentations Tips & Best Practices There are several aspects to successful presentations. To learn more about preparing and delivering speeches or presentations, we suggest

More information

THE 4-H INTERVIEW. Preparing Yourself

THE 4-H INTERVIEW. Preparing Yourself THE 4-H INTERVIEW The 4-H program provides a number of opportunities for members to participate in individual interviews for county, district and state awards. The following information provides some suggestions

More information

Chapter 1 Communicating in Your Life

Chapter 1 Communicating in Your Life Name: Class: Date: Chapter 1 Communicating in Your Life True/False Indicate whether the sentence or statement is true or false. 1. The communication process has five components: the sender, the message,

More information

Dundee and Angus College

Dundee and Angus College Preparing Presentations Like any academic project, before giving a PowerPoint presentation you need to prepare and plan ahead. Dundee and Angus College Identifying the purpose By firstly identifying the

More information

Interview Techniques.

Interview Techniques. Interview Techniques Body Language Body language in an interview Interviews are more than just question and answer sessions. A lot of the interview is about how you present yourself. Body language is another

More information

Crossing Barriers: Communication Across Language Barriers

Crossing Barriers: Communication Across Language Barriers Section 3: Crossing Barriers: Communication Across Language Barriers LA0784 01/13 Excerpt from Better Communication, Better Care: A Provider Toolkit for Serving Diverse Populations 2013 L.A. Care Health

More information

Objectives. By the end of this educational encounter the clinician will be able to:

Objectives. By the end of this educational encounter the clinician will be able to: Communication with Cognitively Impaired Clients WWW.RN.ORG Reviewed September, 2015, Expires September, 2017 Provider Information and Specifics available on our Website Unauthorized Distribution Prohibited

More information

Planning and preparing presentations Giving presentations Features of a good presentation Poster presentations

Planning and preparing presentations Giving presentations Features of a good presentation Poster presentations Presentations What is a presentation? Planning and preparing presentations Giving presentations Features of a good presentation Poster presentations For further information and the full range of study

More information

Giving Presentations. 7.1 Prepare Well

Giving Presentations. 7.1 Prepare Well 7 One of the things you will often be asked to do at the university is to give a presentation in class. Many people are terrified of public speaking and would do anything to get out of it. Nevertheless,

More information

Support Workers Doing Positive Behavioural Support Well

Support Workers Doing Positive Behavioural Support Well Support Workers Doing Positive Behavioural Support Well A Competence Checklist Support Workers Doing Positive Behavioural Support Well: A Competence Checklist has been produced by the PBS Academy and is

More information

Interviewing with Confidence

Interviewing with Confidence Clear-Sighted Career Online Learning Series Presents: Interviewing with Confidence Laura Bellis, Associate Director, Career Development, Mendoza Sharon Keane, Director of Professional & Academic Programs,

More information

TRAINER NOTES FOR LESSON PLAN 2011 12 School Bus Instructor s Inservice

TRAINER NOTES FOR LESSON PLAN 2011 12 School Bus Instructor s Inservice TRAINER NOTES FOR LESSON PLAN 2011 12 School Bus Instructor s Inservice TITLE OF LESSON: TRAINING SCHOOL BUS MONITORS Length of Lesson: 30 minutes TRAINER NOTES: Hand out lesson plan at the beginning.

More information

Participants guide to appraisal interview role-playing

Participants guide to appraisal interview role-playing Participants guide to appraisal interview role-playing The role play has three role players: 1. The interviewer 2. The interviewee 3. The observer (could be more than one observer) In order to make this

More information

Kindergarten. Start Smart 1.0 Revised. Lessons

Kindergarten. Start Smart 1.0 Revised. Lessons Start Smart 1.0 Revised Lessons ELD OBJECTIVE Start Smart- Conversation Practices Lesson 1 Students will be able to engage in a Constructive Conversation using the Constructive Conversation Skill of CREATE,

More information

How To Handle Customer Complaints ACCOR HOTELS - IBIS

How To Handle Customer Complaints ACCOR HOTELS - IBIS How To Handle Customer Complaints ACCOR HOTELS - IBIS AIM AND OBJECTIVES The Aim of the Presentation is to Learn, or Refresh memories about the best way to Deal with Customer Complaints The Objectives

More information

The Hospital Communication Book

The Hospital Communication Book The Hospital Communication Book Helping to make sure people who have difficulties understanding and / or communicating get an equal service in hospital The book contains useful information about why people

More information

Module 2: Conflict Management

Module 2: Conflict Management Module 2: Conflict Management Conflict management, like effective communication skills, is another important element of social competency. This module promotes the use of several forms of conflict management

More information

Workplace. Toolkit. A Guide for Teaching and Learning in the Workplace

Workplace. Toolkit. A Guide for Teaching and Learning in the Workplace Workplace Toolkit A Guide for Teaching and Learning in the Workplace GETTING Started! The Nova Scotia Apprenticeship Training and Skill Development Division is focusing attention on workplace mentoring

More information

Lesson Effective Communication Skills

Lesson Effective Communication Skills Lesson Effective Communication Skills Lesson Overview In this lesson, participants will learn about various types of communication and how important effective communication is in the workplace. Lesson

More information

Laugh at your fear of Public Speaking ~ Give an Icebreaker Speech!

Laugh at your fear of Public Speaking ~ Give an Icebreaker Speech! Laugh at your fear of Public Speaking ~ Give an Icebreaker Speech! JoAnne Castagna, Ed.D Technical writer-editor Army Corps of Engineers New York District Sonia Satra Soap Opera Actress Award-winning Speaker

More information

Leadership Presentations

Leadership Presentations Leadership Presentations Lectures Based on Leadership Communication, 4th edition By Deborah J. Barrett, Ph.D. Chapter 6-2 The Three P s of Oral Presentations Plan Prepare Present Determine strategy Analyze

More information

Living Our Values. VALUES: Teamwork, Integrity, Diversity, Excellence, Safety. The sick never inconvenience the well. ~ Eugene Stead, MD

Living Our Values. VALUES: Teamwork, Integrity, Diversity, Excellence, Safety. The sick never inconvenience the well. ~ Eugene Stead, MD Living Our Values Caring for Our Patients, Their Loved Ones and Each Other VALUES: Teamwork, Integrity, Diversity, Excellence, Safety Duke University Health System Patient Experience Oversight Team 2012

More information

Workplace mentoring guidelines

Workplace mentoring guidelines Workplace mentoring guidelines Mentoring builds the workforce of today, and tomorrow. It involves the sharing of knowledge, skills and best practices - safety, knowledge, attitude and behaviour. Workplace

More information

STEP 5: Giving Feedback

STEP 5: Giving Feedback STEP 5: Giving Feedback Introduction You are now aware of the responsibilities of workplace mentoring, the six step approach to teaching skills, the importance of identifying the point of the lesson, and

More information

Chapter 7.4 Negotiation skills

Chapter 7.4 Negotiation skills Benefits of this chapter Many think that negotiation is reserved for high-powered executives or lawyers sitting in the board room figuring out what big decision to make next. But the truth is, professionals

More information

RESPECT 4 U. Unit B. Assertiveness and Communication

RESPECT 4 U. Unit B. Assertiveness and Communication Unit Purpose: The lessons in this unit emphasise the importance of communication and critically analyse different approaches to communication. This analysis will include a focus on verbal and non-verbal

More information

Cambridge English: ESOL Skills for Life

Cambridge English: ESOL Skills for Life Cambridge English: ESOL Skills for Life ESOL Skills for Life Speaking and Listening Entry 3 Sample Test A This test should not exceed 22 minutes. Please note: With the exception of the Task Sheets in Phases

More information

What's Your Learning Style?

What's Your Learning Style? What's Your Learning Style? Learning Objectives for this Activity: To define learning styles To explain the differences between auditory, visual and kinesthetic learners To identify your learning style

More information

Guide dog puppy development and advice leaflet No. 2 Obedience

Guide dog puppy development and advice leaflet No. 2 Obedience Guide dog puppy development and advice leaflet No. 2 Obedience Registered Charity No. 209617 PWDP/O/002 Last review date July 2007 667/03/07/07 Guide dog puppy development and advice leaflet Teaching obedience

More information

Running head: COMMUNICATION SKILLS NECESSARY IN A THERAPEUTIC 1

Running head: COMMUNICATION SKILLS NECESSARY IN A THERAPEUTIC 1 Running head: COMMUNICATION SKILLS NECESSARY IN A THERAPEUTIC 1 Communication Skills Necessary in a Therapeutic Relationship Kristina Day Stenberg College COMMUNICATION SKILLS NECESSARY IN A THERAPEUTIC

More information

Small Group Skills Transcript. Welcome to the Core Knowledge Foundation, Core Knowledge Language Arts Program Webinar Series.

Small Group Skills Transcript. Welcome to the Core Knowledge Foundation, Core Knowledge Language Arts Program Webinar Series. Small Group Skills Transcript Slide 2: Welcome to the Core Knowledge Foundation, Core Knowledge Language Arts Program Webinar Series. Slide 3: By participating in this presentation, you will be able to

More information

Link: University of Canberra http://www.canberra.edu.au/studyskills/learning/oralpres.html#preparing

Link: University of Canberra http://www.canberra.edu.au/studyskills/learning/oralpres.html#preparing 6. Voice, speech and body language: The way you speak, the way you act and the way you move around can be very important to succeed in your presentation. Here you will find some useful advices and links

More information

Effective Communications. Pharmacy Technician Training Systems Passassured, LLC

Effective Communications. Pharmacy Technician Training Systems Passassured, LLC Effective Communications Pharmacy Technician Training Systems Passassured, LLC Effective Communications Effective Communications EFFECTIVE COMMUNICATION FOR PHARMACY TECHNICIANS Verbal Communication When

More information

Helping your child with Non-verbal Learning Disability

Helping your child with Non-verbal Learning Disability Helping your child with Non-verbal Learning Disability What is non-verbal learning disability? Non-verbal learning disability (NVLD) is a term used to describe a pattern of strengths and weaknesses in

More information

What we are going to learn..

What we are going to learn.. Building Rapport with Children Sally K Sheppard, LCSW Sexual Assault Center Of Northeast Georgia What we are going to learn.. What is rapport? How to gain rapport with children. Different factors that

More information

Job Interviewing Tips

Job Interviewing Tips Job Interviewing Tips Practice Practice answering interview questions and practice your responses to the typical job interview questions and answers most employers ask. Think of actual examples you can

More information

The USPI Physician and Care Provider s Guide to Effective Communication

The USPI Physician and Care Provider s Guide to Effective Communication The USPI Physician and Care Provider s Guide to Effective Communication KNOW HOW PATIENTS WILL EVALUATE PROVIDER SKILLS The Clinician and Group CAHPS - Consumer Assessment of Healthcare Providers and Systems

More information

Welcome to today s webinar!

Welcome to today s webinar! Welcome to today s webinar! We will begin at the top of the hour. The.pdf of the slides & recording of today s webinar will be available soon www.psychcorp.com/ecwebinars Is It a Gender Thing? A Look at

More information

The Outcome Section of the ISP: Better Outcomes, Better Lives Part 2. Music only.

The Outcome Section of the ISP: Better Outcomes, Better Lives Part 2. Music only. Music only. 1 This webcast includes spoken narration. To adjust the volume, use the controls at the bottom of the screen. While viewing this webcast, there is a pause and reverse button that can be used

More information

Good use of pictures: A picture is worth a thousand words, and billions and billions of

Good use of pictures: A picture is worth a thousand words, and billions and billions of How to Give a Research Seminar When presenting a seminar, the following guidelines may be useful. The main thing to remember when giving a seminar is that you must own the presented material. If you make

More information

It is vital that you understand the rationale behind the correct answer(s) as wel as the incorrect answer options.

It is vital that you understand the rationale behind the correct answer(s) as wel as the incorrect answer options. Getting the Most out of ATI www.atitesting.com What is ATI? ATI is an online resource that will be used throughout the nursing program to help you learn about nursing practice as well as help prepare you

More information

Oral Presentations This module covers concepts such as:

Oral Presentations This module covers concepts such as: Oral Presentations This module covers concepts such as: Characteristics of a successful oral presentation Strategies for effective planning, preparation and practice of oral presentations Common assessment

More information

Helping those with learning disabilities get active and stay active with Walking for Health

Helping those with learning disabilities get active and stay active with Walking for Health Helping those with learning disabilities get active and stay active with Walking for Health Advice from Mencap, the leading UK charity for people with learning disabilities Contents Helping those with

More information

Communication Access for All

Communication Access for All Communication Access for All Introducing the Communication Access Symbol Communication Resource Centre, Scope Acknowledgement and Thanks The Communication Resource Centre, Scope would like to thank the

More information

LISTENING GROUPS In the Foundation Stage and Key Stage 2

LISTENING GROUPS In the Foundation Stage and Key Stage 2 LISTENING GROUPS In the Foundation Stage and Key Stage 2 Before you start you will need: LOCATION: One quiet area with space for table top and carpet activities ADULT: One group leader TIME: 15 minutes

More information

Being An Inspirational Leader

Being An Inspirational Leader Being An Inspirational Leader MICHAEL KRUEGER, ED.S., CAA AURORA PUBLIC SCHOOLS MICHAEL HUGHES, CAA VISTA PEAK HIGH SCHOOL THE MIKE AND MIKE SHOW Inspirational Leadership By the end of our time together

More information

Teaching Students with Sensory Impairments Developed by Patricia Carlton and Jennifer Hertzfeld

Teaching Students with Sensory Impairments Developed by Patricia Carlton and Jennifer Hertzfeld Introduction F AST FACTS FOR FACULTY Teaching Students with Sensory Impairments Developed by Patricia Carlton and Jennifer Hertzfeld The Ohio State University Partnership Grant Students with sensory disabilities

More information

Introduction. Visual learners learning through seeing

Introduction. Visual learners learning through seeing Learning styles Introduction Every student approaches learning in a different way. How we learn as individuals is known as our "learning style". One of the best ways to maximise your learning is to find

More information

Listening skills audit

Listening skills audit Listening skills audit There are 30 statements to consider. Decide how much you agree or disagree with each statement, and circle the appropriate number. Once you re finished, count up your score and see

More information

Types of communication

Types of communication Types of communication Intra-personal Communication Intra-personal Communication is the kind of communication that occurs within us. It involves thoughts, feelings, and the way we look at ourselves. Because

More information

Module 1: Orientation. facilitator guide. Competency-Based Learning Objectives

Module 1: Orientation. facilitator guide. Competency-Based Learning Objectives facilitator guide Module 1: Your early learning guide for infants, toddlers and three-year-olds Orientation Competency-Based Learning Objectives Description of Target Audience Training Methodologies/ Strategies

More information

Insights into Effective Communications

Insights into Effective Communications Insights into Effective Communications Page 1 of 5 by Colin Campbell, Learning Solutions Architect Global, Insights Learning & Development of Dundee, Scotland Almost everything anyone wants or needs will

More information

Media Training Slides

Media Training Slides Media Training Slides 1 Introduction, Aims and Objectives Confirm core skills Explore potential Help you relax Give constructive feedback for improvement Work on areas you feel need attention Lots of practice

More information

Workplace Communication Skills DVD Instructor s Guide

Workplace Communication Skills DVD Instructor s Guide Overview Workplace Communication Skills DVD Instructor s Guide By JIST PUBLISHING Employers consistently rank communication skills as the most desirable quality in new hires. In a world driven by information

More information

Fire awareness delivery guide book KEY STAGE. 5-7 year olds

Fire awareness delivery guide book KEY STAGE. 5-7 year olds Fire awareness delivery guide book KEY STAGE 5-7 year olds Fire Awareness Delivery Pack The delivery pack contains the following resources: Guide book 12 piece firefighter jigsaw puzzle 12 Role of the

More information

Joint Attention and Social Referencing

Joint Attention and Social Referencing Joint Attention and Social Referencing Joint attention occurs when two people share interest in an object or event and there is understanding between the two people that they are both interested in the

More information

Facilitation 101: Roles of Effective Facilitators

Facilitation 101: Roles of Effective Facilitators Facilitation 101: Roles of Effective Facilitators Bonner Curriculum Overview: Category: Level: Recommended Bonner Seuence: This workshop provides a basic introduction to techniues and tips for facilitation,

More information

Addressing Quietness on Units Best Practice Implementation Guide. A quiet environment is a healing environment

Addressing Quietness on Units Best Practice Implementation Guide. A quiet environment is a healing environment Addressing Quietness on Units Best Practice Implementation Guide A quiet environment is a healing environment Introduction Hospitals can be noisy Hospitals are extremely busy places and patients need assistance

More information