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1 Position Description Position title Position code EFT/Hours Service area Primarily based at Reports to Tenure Award/certified agreement Community Case Worker VCAT Exemption no. A4/2011 to only accept applications from women. W EFT ( 30.4 hours p/w) Peninsula Family Violence program Peninsula Program Manager Family Violence Program Ongoing Sisters of the Good Shepherd Agreement 2007 Social Work Class II, level dependent on years of experience Annual salary range from $52, to $56,031.15(prorate for part time) plus immediate access to attractive salary packaging Good Shepherd Youth & Family Service Good Shepherd Youth & Family Service is a community service organisation that has been helping people battle poverty and disadvantage since Good Shepherd Youth and Family Service provides a range of services to women, young people, families and children across Melbourne and the Mornington Peninsula. Our programs and services fall within the four key areas of women and girls, young people s services, families and financial inclusion. Programs include youth support services, financial counselling, housing, microfinance, family violence and wide-ranging family and children s services and social policy research and advocacy. We rely on our mission and values to determine, guide and value our work. We are committed to social justice, community capacity building, openness to change and innovation, and the dignity and potential of every human being. We believe everyone deserves an equal place in the world and a quality of life that makes participation in the

2 world possible. Good Shepherd Youth and Family Service is a member of the network of national and international organisations sponsored by the Good Shepherd Sisters. Service Area The Family Violence Program sits within the organisations Young People Women and Girls and Financial Inclusion services. The service agreement is with the Department of Human Services and is within the requirements of the Integrated Family Violence Framework. The program operates within a family violence framework and works to support women and children in their own journey away from violence. The program has a multidisciplinary team of staff located in both a central office and from outreach locations across the Mornington Peninsula. The program provides the following: Community Family Violence Support, a local family violence service for women and women with accompanying children who live on the Mornington Peninsula. The service provides risk assessment, safety planning, outreach, support, advocacy, referral to crisis accommodation, parenting support, referral to agencies on the Mornington Peninsula and group work. Crisis Supported Accommodation, Valerie House provides short term, secure refuge accommodation for women and children from across the state who are escaping family violence. This is located at a secure address and supports families or single women at a time. Good Shepherd Youth and Family Service - Peninsula provides family and community programs including Family Solutions, community participation and community house programs, children s services, programs and housing for women victims of family violence, Financial Counselling and a no interest loans programs. 1. GSYFS Strategic plan GSYFS Policy manual Quality requirements 3. Victorian Homelessness Assistance Service Standards 4. Code of Practice for the Investigation of Family Violence (Victoria Police 2004) 5. MOU Police Formal Referral to PFVP Family Violence Risk Assessment and Risk Management 7. Practice Guidelines: Women s and Children s family violence counselling and support programs Position code W Community Case Worker Page 2

3 Position summary The Community Caseworker provides case management to women living on the Mornington Peninsula that are experiencing family violence. The caseworker will carry an allocated caseload of clients providing short and medium term outreach and case management support. As part of the Community team of the Peninsula Family Violence Program (PFVP), the caseworker may also be out posted to other sites of GSYFS and external community agencies on the Mornington Peninsula. The Caseworker will receive regular supervision and ongoing support from the Senior Case Manager Community, who will also facilitate the allocation of cases to the team. In addition, one day per week the worker will provide telephone crisis response to incoming referrals and enquiries, from the community, other agencies and the police. The PFVP operates a 24 hour on-call roster and it is expected that all workers in the program participate in the roster Organisational ethos, values Key accountabilities 1. Work within the Christian ethos, mission and values of the organisation, which has a strong social justice and community development framework. 2. Respect people, their circumstances and decisions and advocate for and with people who access the organisation s programs. Service excellence 1. Provide professional case management, to an allocated caseload, to achieve client outcomes. 2. Adhere to relevant service standards and program procedures for casework and participate in quality improvement activities. 3. Meet program administration and reporting requirements that include the recording of data, writing of case notes and maintenance of case files to a professional standard. Professionalism 3. Maintain currency of professional skills and knowledge. 4. Operate within organisational values, professional standards, boundaries and benchmarks. Position code W Community Case Worker Page 3

4 Key selection criteria 1. Demonstrated commitment to social justice. 2. Tertiary qualifications in social work or psychology (Eligible for membership to AASW, APS or PBA). 3. Demonstrated experience in case management and casework including the ability to carry out intake, assessment and make recommendations on service response. 4. Demonstrated experience working with women presenting with complex needs and behaviours (e.g. substance abuse, mental health, parenting issues, disability, relationship issues) and/or from CALD or indigenous backgrounds. 5. Demonstrated capacity to apply appropriate theoretical frameworks to; a. understand the impact of violence on women and children b. to develop strategies as part of a case management response. 6. Demonstrated success in working with and maintaining networks and relationships with professionals from external organisations. 7. Demonstrated experience in preparing written reports, maintaining records, including case notes and data base reporting. 8. Demonstrated success working as part of an effective and productive program team, and to work independently as required. Key performance indicators 1. Case load is maintained in accordance with funding and agency requirements. 2. Client files, case notes and data requirements are maintained in accordance with DHS and agency standards. 3. Works as an effective member of the Community team, providing outreach and telephone community response functions and working out posted as required Relationships Internal DVP staff Good shepherd Youth and Family Service staff All GSYFS staff External Victoria Police Department of Human Services Integrated Family Violence Service System Partnership in the Southern Metropolitan Region Position code W Community Case Worker Page 4

5 Women s Domestic Violence Crisis Services Domestic Violence Victoria Programs on the Mornington Peninsula that share referral pathways with PFVP Position code W Community Case Worker Page 5

6 Additional information This position is based at the Mornington Peninsula site however all employees may be required to work at or across other sites from time to time. Occupational Health and Safety (OH&S) All employees are required to carry out their duties in a manner that does not adversely affect their own health and safety and that of others by reporting all incidents and injuries as well as co-operating with any measures introduced in the workplace to improve OH&S. Pre-existing injury People appointed to this position will be required to disclose any preexisting injuries or disease that might be affected by employment in this position. This will assist the Agency in providing a safe work environment for new staff. Equal opportunity GSYFS is an equal opportunity employer. All staff have a responsibility to be familiar with the GSYFS Harassment, discrimination and workplace bullying prevention and management policy. Cultural competency GSYFS is striving to become a culturally competent organisation. All staff are expected to undergo regular cultural competence training as part of their professional development plans. Salary packaging is available to all ongoing and fixed term staff. Employment is subject to: a current Working with Children Check (card) and a current Police Records Check a current driver license the capacity to work flexible hours. Relationship to career development and review This position description operates in conjunction with and forms part of the annual review and career development process. An initial review will take place at the end of the induction and probationary period, that is three months following commencement of employment and then annually. Employee name Employee signature Date / / Manager s name Manager s signature Date / / Position code W Community Case Worker Page 6

7 Duty statement Position title Program area Community Case Worker Peninsula Family Violence program Client management and support: Case load, case files and case notes. Information, referral, advocacy, and case management. Develop positive relationships in order to engage them in plans that encourage the safety, stability and wellbeing of women and children Needs assessment - including accompanying children Personal support plans/safety plans including housing/exit plans public housing applications including supporting documents and information Program development and accountability: Program procedures and practices. Quality improvement including auditing and DHS accreditation processes. Meet program targets and objectives including obtaining regular client feedback. Reporting: Program, client records and other data as required. Monthly Ship data base reports. HEF expenditure spread sheets, bi annual reports. Liaison: Access points Transitional Housing managers(thm) local Area Service Networks (LANS) Organisational requirements Site meetings Service area meetings Agency days Good Shepherd day Other: other duties as directed Position code W Community Case Worker Page 7

8 Information for applicants For more information about the position please contact Jade Blakkarly on Please address the key selection criteria if you wish your application to be considered. Background reading for your application and interview includes the Good Shepherd Youth & Family Service strategic plan and the relevant program information identified on our home page. The closing date for applications is 7 th September 2012 We prefer applications by . Please forward your application to: Or alternatively to: Manager Organisational Development PO Box 2367 Fitzroy 3065 Interviews will be held on: Week begin 17 th September 2012 Position code W Community Case Worker Page 8

9 Information on the application process Applications We need specific information to help us consider your application with care and respect. Please send us: 1. a covering letter which explains your interest in the job and working with us 2. key selection criteria Key selection criteria are listed in the position description. Under each criteria please identify your relevant skills, knowledge and experience. Use practical examples of how you have used these and how they could be used in this job. 3. a resume which includes: personal contact details including your daytime contact number qualifications, other education and training work history showing dates, employers, job titles, responsibilities community involvements and interests, if any contact details of three referees including at least one recent and direct supervisor and one other professional referee. Send your application preferably by to by the closing date, ensuring all your documents clearly identify your name and the position for which you are applying. Interviews If you are selected for interview, you will be notified by telephone. When you come for interview you must bring: proof of identity (three items which between them give your name, current address and photo identification) evidence of your qualifications a current working with children check and a national or international police records check, or be prepared to obtain them proof of residency, if not an Australian citizen. At the interview you will be asked to confirm your referees and give permission to contact them. Appointments Appointments are made after interview and after consideration of candidate s qualifications, experience and standard of work against the key selection criteria. Successful candidates are notified in a phone call. This is later followed up with a letter of offer. All appointments are subject to a satisfactory working with children check and police records check. Position code W Community Case Worker Page 9

10 Good Shepherd Youth and Family Service conditions and benefits Good Shepherd Youth and Family Service is a family friendly workplace offering generous conditions and flexible working arrangements. The organisation s collective agreement was negotiated with all staff and the Australian Services Union. The agreement offers many benefits. These benefits include: up to $16,000 pa salary packaging a tax effective benefit meals and entertainment packaging up to $5200 pa - a tax effective benefit paid parental leave long service leave due after ten years, with access after seven additional paid leave days at Christmas-New year and at Easter 48/52 purchased leave scheme cultural and volunteer leave sick leave pooling. The organisation also offers internal career pathways, study leave, professional development and training and a commitment to staff safety. Salary packaging Salary packaging allows you to increase the tax free component of your salary. If you take advantage of salary packaging, your take home pay is increased. Salary packaging is available to all ongoing and limited term staff. In addition to salary sacrifice to superannuation, Good Shepherd offers additional salary packaging for up to 30% of your salary, capped at a maximum of $16,000. Other salary packaging options may also be available. For example only Case one Case two Annual salary $50,000 $50,000 Salary sacrifice superannuation p.a. nil nil Additional salary packaging nil $15,000 Taxable income $50,000 $35,000 Tax paid* rates $ 8,550 $ 5,250 Take home pay $ 41,450 $ 44,750 This is indicative only, as individual circumstances may make salary packaging less attractive, e.g. for some with higher education repayments (HECS or HELP) or in receipt of government payments. You should seek financial advice before entering salary packaging. Position code W Community Case Worker Page 10

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