OUR MISSION THE PONTARELLI EXPERIENCE FOUNDED IN 1977
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2 FOUNDED IN 1977 Pontarelli was quick to recognize that innovation was the key to meeting all our OUR MISSION Our mission is to consistently provide exceptional chauffeured ground transportation each and every time, in locations around the world. clients' unique needs. Today, the same innovation fueled by technology has been improved upon. By adding software enhancements such as Chauffeur Direct along with the latest in vehicle monitoring Virtual Fleet, improvements to customer service standards have excelled. THE PONTARELLI EXPERIENCE While the basic requirements of ground transportation are simple, Pontarelli understands the nuances that make the difference. We tailor our approach to meet the specific needs of the industries that we service. Private aviation Corporate travel Meetings and events Contracted shuttles Travel agencies Pontarelli Companies has a hand on the pulse of what our clients want and need. The key is to consistently provide high quality chauffeured ground transportation anywhere our clients travel. One way that we consistently ensure superior service is by listening to our clients needs. We have listened and addressed each and every request with unsurpassed service, reliability and safety. Founded in 1977, Pontarelli was quick to recognize that innovation was the key to meeting all our clients' unique requests. Today, the same innovation fueled by technology has been improved upon. By adding software enhancements such as Chauffeur Direct along with the latest in vehicle monitoring Virtual Fleet, improvements to customer service standards have excelled. Pontarelli Companies is dedicated to the highest quality of service standards in the industry. Although most clients service needs are similar, different industries require different approaches. At Pontarelli we have dedicated ourselves to providing exceptional chauffeured ground transportation each and every time, everywhere in the world.
3 IT IS PEOPLE THAT MAKE THE DIFFERENCE The backbone of our operation is the people who serve you from the customer service representative taking your reservation, to the chauffeur meeting your flight, to the quality control specialist who ensures a smooth uneventful experience. At Pontarelli we feel that it is people that make the difference. CHAUFFEURS Our chauffeurs know that superior service sets us apart from the competition. They pay attention to every detail in a client's itinerary and use their detailed knowledge of local routes and traffic patterns to provide a safe and timely trip. Plus, if you need advice about where to dine, shop or the nearest bagel shop, trust our chauffeurs to make it their business to know the best places in the cities they service. By maintaining the highest level of accountability for all of our chauffeurs worldwide, we can guarantee your comfort, safety and security. Performance levels are evaluated daily. All Pontarelli chauffeurs undergo extensive and ongoing safety and customer service training. We conduct background checks, examine motor vehicle record reports, and have mandatory drug and alcohol testing. CUSTOMER SERVICE REPRESENTATIVES Our customer service representatives are highly trained, detail orientated, courteous professionals waiting to serve you. All of our CSRs are familiar with their clients needs through the use of detailed profiles within our system. They perform flight checks at the time of reservation and confirm the traveler s flight information at the time of booking. Let our concierge service tend to your reservations so you don t have to. DISPATCH AND QUALITY CONTROL STAFF Our team of dispatch and quality control staff are committed to superior service worldwide. They organize the driver s schedules, assign vehicles, contact chauffeurs, reconfirm reservations and adapt to changes throughout the day to provide seamless service. Each client is advised of the drivers name and cell number 20 minutes prior to pickup via or a personal courtesy call. Our staff combines organizational skills, technology and with customer service to deliver the performance demanded by our clients. MEET & GREET Are you traveling to a city where you have never been before? Do you have groups, lots of luggage or several arriving flights at the same time? Let Pontarelli greet you and help efficiently move you through the airport. Our meet and greet staff is experienced in negotiating local airports, helping with baggage and getting you to your vehicle. Your airport greeter is continuously in contact with your chauffeur until you are safely seated in the vehicle and on to the more important portion of your trip. LOOKING FOR A LIMOUSINE SERVICE THAT OFFERS HYBRID CARS? After carefully evaluating all of the presently available Hybrids we have selected the Toyota Camry Hybrid. We feel the Toyota Camry Hybrid offers all of the latest safety and comfort amenities our clients deserve while at the same time helping to save our planet WE VE WORKED WITH A DIVERSE CUSTOMER BASE. How can we help you? Although most clients basic needs are similiar, different industries require different approches.
4 INNOVATIVE TECHNOLOGY AND SUPPORT With a history of innovation, Pontarelli offers technology that can take you further from the time you make your reservation until the billing is complete. Live Online Web Booking Tool - Hosted on a 128 bit secured server you can create reservations on-line, change existing reservations, cancel a reservation, view reservations, get receipts, print a report of open/closed reservations, add passenger profiles, or retrieve your password. Live On-Screen Dispatch - Our state-of-the-art dispatch system allows us to make changes at a moment s notice while maintaining a history on each and every reservation. Chauffeur Direct - A service that sends automated alerts to the client's mobile device via . Chauffeur Direct can also send status alerts to a traveler s colleagues so they can be reassured when the vehicle is in place, the passenger is in the vehicle and when the passenger has been dropped off. What does "chauffeur direct" consist of? Automated Alerts - These alerts are helpful when you are managing ground transportation for high profile passengers that require your full attention or just want to get a second confirmation 24 hours prior to your scheduled pickup. These options can easily be activated for you by our reservations staff. Best of all, you can mix and mach them so you only receive the automated alerts you want. 24 Hour Reminder Alert - You will receive an automated ed message 24 hours prior to your scheduled pick-up time confirming your reservation. Driver's Name and Cell Number Alert - 20 minutes prior to your scheduled pick-up time, you will automatically receive an alert providing you with your chauffeur's name and cell number. Reservation Status Alerts - On the day of the reservation you will get an ed alert when your chauffeur has arrived, a second alert when the passenger is in the vehicle and a third alert when the reservation is complete. Virtual Fleet - This tool provides easily accessible information and is connected directly to the vehicles computer system. Operations managers receive automated status alerts including a vehicles location, vehicle stops, idling patterns and mileage. If any major component malfunctions, operations will receive an automated alert allowing us to replace the vehicle without inconveniencing our client. Vehicle GPS - All vehicles are equipped with GPS to help insure your chauffeur has the required tools for you to arrive on time. Commercial and private aviation flight tracking - Through the use of a satellite feed we have integrated arrival and departure information for commercial flights and most private aviation into our dispatch screen. These updates enable our dispatchers to adjust schedules with real-time data for timely airport pickup. Global Distribution System (GDS) - Travel agencies and corporate travel departments can now use the Saturn GDS booking tool to make ground transportation reservations via SABRE, WORLDSPAN, APOLLO or E-Travel Global Distribution Systems in less than 30 seconds per reservation. Innovative Billing Options Our invoices can be customized to fit your specific needs. They can be set up individually or as a group which allows you to have different group bills for your sales meetings, board meetings or for a specific department. Other options include: Reservations are processed overnight with receipts/invoices being ed or faxed instantaneously 24 hour web access allows you to view or print receipts/invoices whenever you feel the need Daily, weekly, bi-monthly as well as monthly billing options Payment types include credit card, direct billing and ACH Your company profile ensures that you get the correct pricing every time Usage reports can be broken down by the individual passenger, department or specific events Back-Up - Our facility is equipped with a fully integrated backup power system. File servers are backed-up on site as will as off-site to insure we never loose a reservation.
5 SPECIALIZED SERVICES For more than 32 years, Pontarelli has been working with clients to understand their needs and refine our service. This experience has allowed us to create special features for various market segments, backed by our reliability, and unparallel attention to detail. CORPORATE TRAVEL At Pontarelli we know how valuable time can be. Therefore our priority is to arrive early so that you can focus on more important matters. Your dedicated account representative is just one phone call away to establish a professional working relationship. Whether you prefer hybrid vehicles or a power bar in the morning you can count on us to provide reliability, responsiveness and unparalleled attention to detail. Our professional team is ready to make specific unique travel arrangements, cross check your itineraries, modify your changes, and provide account status for you or an entire company online or by phone. Travel confidently in comfort, safety and with satisfaction while we prove our commitment to excellence in every market we service. GDS integration Commercial and private aviation flight tracking Virtual Fleet Dedicated account management Triple reservation confirmations Chauffeur Direct LET PONTARELLI COMPANIES HANDLE YOUR TRANSPORTA- TION NEEDS WORLDWIDE. We are the transportation leaders in the private aviation industry because we meticulously tend to every aspect involved with your reservations. PRIVATE AVIATION Let Pontarelli Companies handle your transportation needs worldwide. We are the transportation leaders in the private aviation industry because we meticulously tend to every aspect involved with your reservations. Safety, security, service and reliability are paramount to success and are the foundation of everything we do. We have been servicing the private aviation industry for over 32 years and understand the need for more than just a quality service. At Pontarelli we took it a step further tailoring operations to better fit the needs of our customers utilizing private aviation to fulfill their travel needs. Incorporating the latest technology and creating detailed profiles helps to ensure a higher standard of service each and every time. Virtual Fleet Commercial and private aviation flight tracking Dedicated account management Triple reservation confirmations Pilot notification when the passenger is en-route to the aircraft Chauffeur Direct
6 IT IS THE PEOPLE THAT MAKE THE DIFFERENCE The backbone of our operation is the people who serve you from the customer service representative taking your reservation, to the chauffeur meeting your flight, to the quality control specialist who ensures a smooth uneventful experience. At Pontarelli we feel that it is people that make the difference MEETING & EVENTS COORDINATORS Planning transportation for an event can sometimes be hectic with hundreds and even thousands of individuals traveling on various itineraries, each requiring last minute changes. Our events transportation department can help plan your next meeting for your high profile clients with meticulous details. We have a proven procedure that allows the transportation for any event to run smoothly, efficiently and without error. It all begins with your team leader from our event transportation department whom acts as your own in-house coordinator. Helping to plan the small but tedious details of your meeting, from the personal preferences of the individuals to the details that are specific to the geographic region where the event is taking place. Your team leader will be with you throughout the event, our job is not over until the event is billed. We are able to import your group manifest into are system right from an Excel spreadsheet accurately turning it into reservations within minutes. Plan your next event with Pontarelli and experience what everyone is talking about. In-house events coordinator Commercial and private aviation flight tracking On-site event coordination Triple reservation confirmation Manifest management Chauffeur Direct Virtual Fleet TRAVEL AGENTS We understand that the many changes that have taken place within the travel industry have made the use of technology when booking ground reservations imperative. Our GDS capabilities allow you to securely book your ground requirements within seconds. We seamlessly integrate with SABRE, WORLDSPAN, APOLLO, E-Travel and REARDON COMMERCE. Virtual Fleet Dedicated support staff Triple reservation confirmations Commercial and private aviation flight tracking Chauffeur Direct Custom travel preference profiles for each passenger 24-hour support from our command center In-vehicle wireless internet access in major markets
7 CONTRACTED SHUTTLES We have been servicing corporate and government shuttles for over 20 years. Let Pontarelli Companies assist you with route planning, rider verification, dedicated drivers and weekly or monthly rider ship reports. Virtual Fleet vehicle tracking provides us with the vehicles location ever 2 minutes and allows us to ensure your shuttle is a success. Personal chauffeurs Virtual fleet Route Manager Backup vehicles and drivers 24-hour support ARE YOU TRAVELING YO A CITY WHERE YOU HAVE NEVER BEEN BEFORE? Do you have groups, lots of luggage or several arriving flights at the same time? Let Pontarelli greet you and help efficiently move you through the airport. Our meet and greet staff is experienced in negotiating local airports, helping with baggage and getting you to your vehicle. Your airport greeter is continuously in contact with your chauffeur until you are safely seated in the vehicle and on to the more important portion of your trip.
8 PONTARELLI COMPANIES GLOBAL LOCATIONS Wherever your travels take you rest assure that Pontarelli Companies has the ability to provide you with the same quality service that you have come to expect. Pontarelli Companies has the industry's most extensive global network. NATIONWIDE CITIES Albuquerque, NM New York, NY San Antonio, TX Anaheim, CA Newark, NJ San Diego, CA Arlington, VA Newport Beach, CA San Francisco, CA Aspen, Co Norfolk, VA Savannah, GA Atlanta, GA Oakland, CA Scottsdale, AZ Aventura, FL Omaha, NE Scranton, PA Baltimore, MD Orlando, FL Seattle, WA Boca Raton, FL Palm Beach, FL South Bend, IN Boston, MA Palm Springs, CA St Paul, MN Buffalo, NY Pensacola, FL St. Louis, MO Charlotte, NC Philadelphia, PA Tampa, FL Chicago, IL Phoenix, AZ Teterboro, NJ Dallas Fort Worth, TX Pittsburg, PA Toledo, OH Denver, CO Portland, OR Tucson, AZ Detroit, MI Raleigh-Durham, NC Naples, FL Duluth, MN Reno, NV Nashville, TN Flushing, NY Richmond, VA New Orleans, LA Fort Lauderdale, FL Rochester, NY Los Angeles, CA Fort Myers, FL Sacramento, CA Kansas City, MO Salt Lake City. UT INTERNATIONAL CITIES Sydney, Australia Athens, Greece Lisbon, Portugal Vienna, Austria Dublin, Ireland San Juan, Puerto Rico Nassau, Bahamas Rome, Italy Glasgow, Scotland Brussels, Belgium Naples, Italy Madrid, Spain Toronto, Canada Venice, Italy Zurich, Switzerland Vancouver, Canada Florence, Italy Istanbul, Turkey Ottawa, Canada Acapulco, Mexico St. Maarten, Netherland Antilles Hong Kong, China Cancun, Mexico St. Thomas, Virgin Islands London, England Puerto Vallarta, Mexico Manchester, England Amsterdam, Netherlands GENERAL INFORMATION BILLING QUESTIONS SERVICE ISSUES / COMPLAINTS service@pontarellico.com PRIVATE AVIATION privateaviation@pontarellico.com CORPORATE TRAVEL corporatetravel@pontarellico.com ROAD SHOWS roadshows@pontarellico.com TRAVEL AGENTS agents@pontarellico.com MEETINGS & EVENTS events@pontarellico.com WEDDINGS & SPECIAL OCCASION events@pontarellico.com
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