Sarah Folkes, MLIS Rebecca Soper, MLIS

Transcription

1 Sarah Folkes, MLIS Rebecca Soper, MLIS 1

2 Systemscope, Inc Ottawa-based strategic consulting firm with exclusive focus on public sector priorities. 3 Key Practice Areas: Enterprise Information Management ECM, ERM, IM Awareness, IM policy and guidance, Web 2.0, classification strategies, information design (DITA, XML, etc.), enterprise information architecture, metadata repositories, info mapping etc. Government Service Excellence Service Transformation, Service Inventories, Web Channel Management (maturity assessments, IA, findability, Web analytics/performance measurement etc.) Strategic Business Consulting governance, organizational redesign, etc. 2

3 Some examples of what we do Enterprise Information Management Strategic planning and facilitation for library renewal Enterprise information classification scheme IM Framework and maturity assessment Government Service Excellence IA for large federal department Self-contained specialty site Web archival policy 3

4 A little about us University of Western Ontario Master of Library and Information Studies program graduates Co-op experiences Applying knowledge and skills in an unexpected field 4

5 Information Ninjas? It started as a joke, but it s kind of true 5

6 Changing information landscape Decreasing dependence on paper Mobility Collaboration Powerful data discovery tools Adoption of open standards to describe information (metadata) and structure information (international data standards, XML etc.) Decreasing budgets for information and library management 6

7 Profile of GC IM Information Architecture Records and Document Management Library Data Management Web Content Management Archival Business Intelligence and Decision Support Access to Information and Privacy Information Architecture are undertaken to achieve the efficient and effective development of business solutions to ensure the effective use of information resources in the delivery of programs and services. Records and Document Management are undertaken to achieve efficient and effective records and document management by an organisation or person for business purposes, legal obligations, or both. Library are undertaken to achieve the efficient and effective management of published material. Data Management are undertaken to achieve the efficient and effective management of data used by systems for government operations and administration. Web Content Management are undertaken to achieve the efficient and effective management of Web content in support of government program/service delivery. Archival are undertaken to achieve the efficient and effective management of information resources having legal or historical long-term value. Business Intelligence & Decision Support are undertaken to achieve the efficient and effective management of information used to support proactive decision-making, priority setting, the meeting of reporting requirements, and anticipating actions. Access to Information & Privacy are undertaken to achieve the efficient and effective management of practices and procedures that ensure authorized access to government records and the protection of personal information. 7

8 One example Large federal science department Client Director of Libraries and Records Strategic advisory and planning services for library renewal 8

9 Great Challenge of the Digital Age Finding the right information has not necessarily become easier as knowledge resources increase on a daily basis, the success rate for searches is decreasing (40% of searches are unsuccessful according to a recent study) cost of unproductive searches a year per employee is about $6000 (Delphi Group) Preserving access to these digital assets - digital curation - is one of the great challenges of the digital age We have the skills and knowledge to do it 9

10 Converging Roles Librarians, information managers, records managers, data stewards, preservation / archivists Common interests / outcomes: collection of verifiable, reliable resources certification of the trustworthiness and integrity of the content of the resources organization and classification of resources for findability and use availability in appropriate forms for the designated communities storage in preservable formats for current and future use preservation and extension of semantic and ontological linkages between resources 10

11 The New IM Professional Librarian Information Ninja We need to be open and willing to re-evaluate, rethink and re-engineer There are no sacred cows: library as a place, library services, librarians 11

12 What it s all about Figuring out the best ways to manage and access digital resources Moving away from traditional records file classifications and library cataloguing standards Focusing on establishing common digital curation practices and standards Recognizing and building the necessary skills 12

13 The Path Forward Do away with streams focus on skills Teach the tools Change the story Training opportunities 13

14 We are Information Ninjas. We can do this! (QUESTIONS?) 14

15 Sarah Folkes Consultant, Government Service Excellence Rebecca Soper Consultant, Information Management 15

16 IM Internal Framework IM Service Groupings and Lifecycle Practices DRIVERS GC Programs and Legislation Information Architecture Records & Document Management Strategic Alignment, Integration and Evaluation Library Data Management Web Content Management Archival Information Needs and Planning Business Intelligence & Decision Support Access to Information & Privacy SERVICE OUTPUTS Advisories on the effective management of departmental information Effective information management governance Available resources (facilities, HR) to enable delivery of IM service Policies Information Structure Design Information Collection, Creation, Receipt, and Capture Information Organization Identification and Assessment of information management needs to support business activities GC Service Strategy Information Use and Dissemination Information Protection and Preservation Ensured protection of information Information Disposition Improved capabilities to manage information Training and Awareness Enabled discovery of new knowledge and innovation Guiding Principles GC enterprisewide scope Common vocabulary and taxonomy Common definitions Information lifecycle management context Support IM Policy Informed by industry best practices 16