Web Application Firewall-as-a-Service

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1 data sheet Most websites are vulnerable to attack. Vulnerabilities are due to both insecure coding practices and an increasingly complex threat landscape. In 2015, two the application security testing companies, both reported startling results about web application vulnerabilities. One reported that critical web security vulnerabilities impact almost half of all web applications and the other found that 96% of the websites it scanned had vulnerabilities. To further compound this web security problem, an increasing amount of website traffic is automated. These automated clients now make up over 60% of web traffic and of that, approximately 50% is malicious. Organisations need to protect web applications wherever they are deployed - on premise or remotely from a hosted or cloud supplier. Web application firewalls are increasingly being adopted by organisations to protect internal and public web applications. They re essential for the protection of custom web applications developed by organisations. This is because any vulnerabilities present may go unprotected by technologies that guard only against known exploits, and prevent vulnerabilities in off-the-shelf web application software. Not only is the securing of web applications crucial, but ensuring that they re reliable and high performing is mandated by your customers, partners, and employees who expect instant, secure, and reliable access to web applications. Until now, keeping websites secure and operating to high-performance standards required several vendors or a complex mix of expensive hardware and software. Dimension Data offers Web Application Firewall-as-a Service, a managed security service that both blocks malicious traffic and accelerates legitimate traffic. How does the service work? The service is activated through a simple Domain Name System (DNS) change. No on-premise software or hardware is required, and no changes are required to the site or the applications. Dimension Data s Web Application Firewall-as-a-Service Encrypted and unencrypted traffic is routed through a worldwide content delivery network. This incoming traffic is inspected and filtered - legitimate traffic is forwarded and malware traffic is blocked. Outgoing, clean traffic is accelerated by caching and optimising the application s content worldwide. Additionally, global and local load balancing can be invoked to enable application scaling, traffic geo-optimisation, and disaster recovery. is an end-to end, managed security service specifically designed to protect web applications from Internet-based threats. The service includes: firewall protection of web applications, distributed denial-of-service protection, web content optimisation, and web load balancing. The service also provides access to security experts who act as an extension to your in-house IT team, and delivers real-time views of your websites and web traffic via a security portal. Organisations need to protect web applications wherever they are deployed - on premise or remotely from a hosted or cloud supplier.

2 Protection of web applications and data centre assets Our Web Application Firewall-as-a-Service protects your organisation s web applications and data by delivering ongoing security monitoring that detects and blocks security threats, and provides distributed denial-of-service protection for both your web applications and your infrastructure. The service protects against known vulnerabilities in your web applications, and allows businesses to stay online in a protected state while inherent vulnerabilities are addressed by software development teams. The Service detects and mitigates against web application and infrastructure attacks, including advanced bot attacks, web defacing, brute force attacks, sophisticated injections, and cross-site scripting (XSS) or site scraping. The dynamic profiling technology incorporated in the service accurately detects attacks and minimises false positives to ensure legitimate users reach your site. Our service detects and protects against: critical application security risks including SQL injection, cross-site scripting, illegal resource access, remote file inclusion and other Open Web Application Security Project (OWASP) top 10 threats malicious bots at both the signature (user agent) and IP address levels hackers installing or operating a backdoor on your web servers any type of denial-of-service attack whether directed at the network, application, or protocol Additional security features of our Web Application Firewall-as-a-Service include: access control that enables you to block unwanted IPs, regions, and countries configurable security rules that allow you to tighten security policies in particularly sensitive areas, and generate alerts for specific events two-factor authentication that provides the ability to secure and restrict website access without any integration, coding, or software changes The two-factor authentication feature is ideal for restricting administrative pages, pre-production, and development websites. With Web Application Firewall-as-a-Service, the security incidents detected will be analysed and communicated to you via our incident management process. Security experts to extend and strengthen your in-house team Dimension Data s security experts extend and strengthen your in-house team and help you respond to security incidents around the clock. Our security experts ensure optimum protection against newly discovered vulnerabilities to prevent disruption to your applications, and they support you through the identification and resolution process. With, the security incidents detected will be analysed and communicated to you via our incident management process. During this process, qualified Dimension Data security engineers diagnose and contain - remotely. To improve the accuracy and relevance of your web application firewall policies, and reduce false-positives, we provide proactive security analysis. The Dimension Data Security Operation Centres (SOCs) serve as the command, control, and communications centre for all Dimension Data security operations. They re staffed 24/7 with teams dedicated to maintaining the highest quality of service. The SOCs utilise state-of-the-art equipment and technology to monitor and manage our client s security infrastructure, and to identify and resolve incidents and problems.

3 Improved web performance and availability In addition to the end-to-end security management, content delivery acceleration, web content optimisation, and load balancing is included with the Dimension Data Web Application Firewall-as-a-Service. Content delivery acceleration allows users to experience on average, 50% faster website browsing, and it can reduce bandwidth consumption by 40-70%. Our service uses a worldwide content delivery network to accelerate content delivery. Cached content delivered directly from physical memory is served to website visitors locally, which provides visitors with faster loading websites and an improved viewing experience. Compression and minification employed on cached content speeds delivery and reduces bandwidth consumption by reducing the amount of data that needs to be sent to the user. Machine learning optimises websites automatically, determining what is cacheable, how long it takes to cache it, and prioritises resource delivery based on frequency of use. Load balancing and failover features maintain website availability and ensure consistent performance. The service supports any type of web environment and physical, virtual, on-premise, and cloud infrastructures. Load balancing and failover load balancing can be implemented: within the same data centre to another data centre site to enable high availability and consistent performance in multiple geographies Transparent and compliant Accessible around the clock, our web application firewall portal provides access to real-time statistics to support data-driven decisions, and allows rapid risk mitigation. It provides a single point of access for configuration management, custom settings, reporting, and technical support. Weekly reports included with the service provide a consolidated view by domain or website, and report about traffic and web application firewall action trends.

4 service elements Service Elements Web application security Load balancing and failover Core service elements Web application firewall (WAF) Single, data centre load balancing Service desk Customisable WAF policies Global, server load balancing Escalation management Bot mitigation Alert and event management Request fulfilment Backdoor protection Real-time availability monitoring and threat notification WAF portal WAF policy tuning option Actionable events MACD service units SSL support Incident management Custom certificates Two-factor authentication overlay Remote incident diagnosis and troubleshooting Workaround or permanent resolution identification Workaround or permanent resolution implementation Service management Client Services Manager Service management reporting Service review meetings option Distributed Denial-of- Service protection (DDoS) Change management Client take-on DDoS protection for websites Change request process Client take-on administration DDoS protection for infrastructure Configuration and policy administration Infrastructure readiness assessment DDoS protection for DNS Reporting and compliance Client connectivity and system configuration Content delivery network Reporting Baseline reviews Caching and policies PCI-DSS compliance reporting Portal establishment Content optimisation Report validation and review option Service activation and acceptance Benefits with this service: protects web applications and data centre assets improves performance and availability of web applications simplifies security management for web applications satisfies PCI data security standard requirements reduces costs of hiring, training, managing, and retaining highly qualified security personnel Effective security calls for a complete approach that combines threat intelligence, protection, detection, and an effective response combined with administrative, technical, and physical controls.

5 Why choose Dimension Data? Effective security calls for a complete approach that combines threat intelligence, protection, detection, and an effective response combined with administrative, technical, and physical controls. Dimension Data offers end-to-end security services - from security architecture assessments to managed security services that provide worldwide, IT security operations management and monitoring across your organisation. We have the skill set, expertise, global footprint, and consistent worldwide delivery that organisations can depend on to keep them safe. We have over 700 security specialists, architects, and engineers and decades of experience in providing professional support, and fully outsourced security services to over 6,000 clients. And, as a wholly-owned subsidiary of the NTT Group, we have access to actionable global threat intelligence gained through: visibility of 40% of the world s Internet traffic and three billion attacks worldwide our worldwide Security Operations Centres eight R & D centres We can deliver the proactive security management you need to keep your organisation and your web applications secure. We have the skill set, expertise, global footprint, and consistent worldwide delivery that organisations can depend on to keep them safe. Contact us For more information, please contact your nearest Dimension Data office or visit

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