HP Data Replication Solution Services Continuous Access EVA/P6000

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1 HP Data Replication Solution Services Continuous Access EVA/P6000 HP Services Technical data HP Continuous Access (CA) provides enhanced availability and disaster recovery protection. To help ensure a timely, cost-effective deployment that cuts risk and shortens your time-to-results, HP Services professionals efficiently handle the entire gamut of complex implementation tasks. The service is offered at three service levels, ranging from installation and startup through comprehensive implementation tailored to address the specific needs of your storage environment. Three levels of HP Data Replication Solution Services Continuous Access EVA/P6000 are offered. Level 1 is designed to help you get the product up and running quickly and to provide a demonstration of the product s key features using sample or test data only. Level 2 provides the necessary effort to implement and test the Continuous Access configuration using designated volumes and to verify operation of the designated volume with one application that you have configured. Level 3 is a tailored service based on a Statement of Work (SOW) created by HP that addresses unique requirements not included in Levels I and II. Verification of more than application you have configured, or integration and configuration of your applications, backup environment, or databases can be accommodated via Level 3 SOW. purchase agreement with HP.

2 Service benefits HP s data replication expertise with helps ensure that issues are avoided and risks are minimized. Moreover, by engaging HP to implement Continuous Access EVA/P6000, you free your IT staff to stay focused on their core tasks and priorities, resulting in less impact to your business. Additional benefits include the following: Installation of Continuous Access EVA/P6000 in accordance with product specifications (Level 1) and your business s configuration requirements (Levels 2 and 3) Reduced implementation time Availability of an HP service specialist to answer questions during the onsite delivery of the service Service scheduling and coordination to manage the implementation of the service (Levels 2) Project management and custom solution implementation, as detailed in the SOW (Level 3 only) Service feature highlights Service planning Service deployment Installation verification tests Customer orientation session Project management (Level 3 only) Specifications Table 1. Service features Feature Service planning Delivery specifications An HP service specialist or project manager will schedule the delivery of the service at a time mutually agreed upon by HP and the Customer, which shall be during local HP standard business hours, excluding HP holidays, unless otherwise agreed by HP. Any services provided outside of HP standard business hours may be subject to additional charges. The service specialist will perform the following installation planning and coordination activities: Communicate with the Customer, including handling queries by the Customer regarding service delivery Verify, using a pre-delivery checklist, that all service prerequisites that the Customer is responsible for meeting have been met Level 1 provides planning activities concerning completing the prerequisites of installing Continuous Access and RSM management software and identifying volumes (non-production) to be used for a sample copy set. Level 2 contains the deliverables of Level 1 plus the planning activities to identify and configure the Customer-designated volumes for a single Customer application. Level 3 may include the planning deliverable of levels 1 and 2 in addition to any requirements specified by the Customer and documented in the SOW. Service deployment Level 1 deployment activities include the following: Review the engagement with the Customer using the pre-delivery checklist and verify that all service prerequisites have been met Upgrade Command View EVA, if necessary in HP s judgment Configure dependent SAN switches to establish connectivity between EVA arrays Configure Continuous Access EVA on source and target arrays and establish Continuous Access functionality between the arrays for a single source-target relationship purchase agreement with HP. 2

3 Install and deploy host agents and Replication Solution Manager (RSM) on existing dedicated management server or a general-purpose server for a maximum of 2 hosts Create a sample copy set compatible with the Customer's array configurations; the sample copy set will contain a maximum of one CA source-target relationship, two hosts, and sample/test volumes containing no production data Configure alternate dedicated management server or a general-purpose server to pre-discover Continuous Access and allow an alternate control point Document the installed configuration details in the installation report Level 2 deployment activities include all those listed under Level 1, plus the following: Coordinate and schedule service Work with the Customer to identify volumes associated with the Customer's chosen application Perform product configuration of copy sets and data replication groups using one Customer-designated application Level 3 activities are defined by the Customer s specific Statement of Work (SOW), but may include: Project management Assessment, design, and deployment of HP Continuous Access with volumes corresponding to multiple applications Configuration of multi-site clustering Integration of Continuous Access with Business Copy or other HP or third-party applications Customized deployment, documentation, and test plan deliverables requested by the Customer Installation verification tests (IVT) Customer orientation session Project management (Level 3 only) HP will run the appropriate installation verification tests required for the level of service provided. Level 1 testing activities include the following: Tests to verify CA operational status, including replication, failover, and failback using sample copy sets, and switching from the primary to alternate dedicated management server or a general-purpose server, including such tasks as: - Normalization of the sample copysets - Verified access to remote copy after a simulated failure - Assumption by an alternate dedicated management server or a general-purpose server after simulated failure - Demonstration of resync (mini-merge) after a line failure - Demonstration of resync after simulated failback Level 2 includes all tests listed under Level 1, plus the following: Extend verification of replication, suspend and resume, and failover and failback capabilities listed in level 1 to the copy sets and data replication groups associated with the single Customer application The IVT will be performed with the assistance of the Customer s system or application administrator. Level 3 service, in lieu of a predetermined installation verification test, may include a Customer-defined acceptance test to validate the features and functions specified in the SOW. Upon completion of the service, the HP service specialist will provide one (1) orientation session of up to two (2) hours' duration at the installation site on the product and/or technology, generally including the following: Review of the CA user interface and a review of the basic features of the Command View EVA/P6000 application Review of the details of the installation report provided to the Customer Verification that the Customer understands how to gain access to product documentation Verification that the Customer understands how to contact HP for support The orientation is informal, typically conducted at a management console with selected members of the Customer s staff, and is not intended as a classroom activity or substitute for formal product training. The Customer s participation in the product deployment and installation verification testing is also a key component of the orientation. The project manager will work with the Customer to manage the integration, development, and delivery of the service. The project manager may: purchase agreement with HP. 3

4 Manage any HP resources required for the delivery of the service Identify the Customer's responsibilities and other requirements in order to facilitate the delivery of this service Act as the liaison and single point of contact between HP and the Customer Develop the project schedule and manage the project against defined timelines Develop a project plan defining the scope of the services to be delivered Service eligibility The Customer must meet all of the following prerequisites for delivery of this service. The Customer is responsible for ensuring compliance with the following eligibility requirements: Hosts must be at supported OS revision and patch levels. Availability must be provided to operational hosts on the target EVA. EVA storage and SAN environments (topology, firmware, patches, etc.) must be operational, HP-supported, and CA-compatible as verified by HP. SAN connectivity must be implemented and operational between source and target locations and/or arrays as applicable. Sufficient CA link bandwidth must be provided to support the expected sustained and maximum I/O rates. Service limitations Unless specified in this document or in a separate Statement of Work, activities such as, but not limited to, the following are excluded from this service: For level 1, configuration of HP Continuous Access with the Customer s production data or more than two hosts For level 2, configuration of HP Continuous Access with more than one production application Planning, design, implementation, or assessment of the Customer s overall SAN or fabric architecture Migration of existing data to the new array or to a new configuration within an existing array Migrations or upgrades from prior HP Continuous Access versions Design or implementation of high-availability and other complex configurations, such as host clustering Implementation of software revisions, including hot fixes, patches, service packs, or upgrades from prior versions, on the Customer s existing SAN, host, and application environment HP EVA firmware upgrades required for supported version of Continuous Access Installation or configuration of network gateways or any hardware or software products not specified in this data sheet Operational testing or troubleshooting of the Customer s applications Performance testing or modeling Any services or documentation not clearly specified in this document or in an associated Statement of Work purchase agreement with HP. 4

5 Customer responsibilities The Customer will: Assign a designated person from the Customer s staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HP in facilitating the delivery of this service Assume responsibility for access to and manipulation of the application(s) related to the implementation of the HP Continuous Access software, unless otherwise specified in a Level 3 Statement of Work Be responsible for all data backup and restore operations Complete and return the prerequisite HP pre-delivery checklist to the service specialist at least two weeks prior to the start of the service, including array configuration information, as necessary Ensure that any and all prerequisite firmware or driver dependencies for the environment are completed before onsite service delivery begins Ensure that all hardware and software the service specialist will need in order to deliver this service are available and that software products are properly licensed Ensure the availability, at all times during service delivery, of one or more individuals who will provide administrator-level access to the systems where the work is to be performed Perform other reasonable activities to help HP identify or resolve problems, as requested by HP Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required Provide server provisioning that meets the requirements for additional software products, such as Replication Solution Manager Allow HP full and unrestricted or escorted access to all locations where the service is to be delivered Contact an HP service specialist within 90 days of purchasing this service to schedule the delivery of the service Coordinate service deployment on third-party-maintained hardware or software (if applicable) with the service specialist Ensure that all service prerequisites as identified in the 'Service eligibility' section are met General provisions/other exclusions HP reserves the right to charge, on a time and materials basis, for any additional work over and above this service package pricing that may result from work required to address service prerequisites or other requirements not met by the Customer. HP reserves the right to re-evaluate the charges for this service should the Customer not, within 90 days of purchasing this service, schedule and provide for its subsequent delivery. HP s ability to deliver this service is dependent upon the Customer s full and timely cooperation with HP, as well as the accuracy and completeness of any information and data the Customer may provide to HP. Portions of the service are delivered remotely or onsite, at HP s discretion. purchase agreement with HP. 5

6 This service is delivered as a single, contiguous event. If Customer resource availability or other Customer restrictions delay installation or require additional visits beyond the defined scope of the service, additional charges may apply The service is delivered during HP standard business hours. Service delivery outside these hours is available at additional cost. Travel charges may apply; please consult a local HP office. Activities such as, but not limited to, the following are excluded from this service: Service deployment on hardware not covered by an HP warranty or service maintenance contract Services that, in the opinion of HP, are required due to unauthorized attempts by non-hp personnel to install, repair, maintain, or modify hardware, firmware, or software Service required due to causes external to the HP maintained hardware or software Any services not clearly specified in this document For more information For more information on HP Services, contact any of our worldwide sales offices, or visit our website at: Copyright 2005, 2006, 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty or condition, express or implied, in fact or in law. HP shall not be liable for technical or editorial errors or omissions contained herein. purchase agreement with HP EN Rev. 2, December 2011

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