FREQUENTLY ASKED QUESTIONS ABOUT MOBILE WEB BANKING

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1 FREQUENTLY ASKED QUESTIONS ABOUT MOBILE WEB BANKING What is Mbile Banking? A service that enables yu t access yur accunt infrmatin, cnduct transfers, and pay and manage yur bill payments frm any mbile device that has Web brwsing capabilities and active data plan. What des Mbile Banking cst? Mbile Banking frm Quincy Credit Unin is FREE, but yu are required t subscribe t a data plan thrugh yur wireless prvider. Yu shuld check with yur wireless prvider if yu aren t sure whether additinal fees might apply. Is Mbile Banking currently available t all users? Mbile Banking is available t all users that wn mbile devices with Web brwsing capabilities and that subscribe t a data plan thrugh their wireless carrier. Will Mbile Banking wrk n my mbile phne? Mbile Banking will wrk n any mbile device with Web brwsing capabilities and an active data plan thrugh a wireless carrier. Which mbile service prviders supprt this service? The service wrks n all majr mbile prviders in the U.S., including but nt limited t Alltel AT&T Cellular One (Dbsn) Nextel Sprint T Mbile US Cellular Verizn Wireless Virgin Mbile Hw des Mbile Banking wrk? Frm a mbile device with Web brwsing capabilities and an active data plan, all yu have t d is pen a brwser and enter QCU s (e.g. t access Q-Net mbile banking hme page. Enter yur user ID and passwrd the same yu use fr Internet Banking and select the Lg In buttn. N separate r different registratin is required. Answer any additinal security questins (if needed) then select the Cntinue buttn t access Mbile Web Banking. Once lgged in, yu can: Access Yur Accunts the Mbile Banking experience is virtually the same as nline banking, althugh n a smaller screen. Pay Bills yu must first register and set up yur payees / billers n a PC befre utilizing bill payment thrugh mbile banking. Make Transfers yu must have mre than ne accunt n Internet Banking fr this functinality t be available n mbile banking.

2 Hw many transactins can I see n my phne at a time? When yu select an accunt name link n the Accunts tab, up t 15 transactins display fr the last 10 days use the vertical scrll bar t see all f yur transactins. If mre than 15 transactins ccurred during that time perid, select the Mre histry buttn t view the rest f yur transactins. Can I see transactins fr a different time perid? Yes, just use the Change Date Range 't' and 'frm' fields entering the date as mmddyyyy with n punctuatin, then select the G buttn t get the transactins. Can I change accunts n the Transactin Histry page? Yes, just lcate the drpdwn field belw the Change Date Range fields, and then select anther accunt frm the list. The display will refresh t shw recent transactins fr the new accunt. Where can I lcate the transactin details? Within the Transactin Histry page, just click the payee name (e.g., Target) t see the transactin details, including: Date, Amunt, Type f Transactin, Reference #, Stre name and ID. What different kinds f funds transfers are available? On the transfer tab yu can enter an immediate transfer between yur accunts using the Transfer Nw feature. Or t schedule a future transfer, use the Schedule Transfer link. Can I see scheduled transfers n my phne? Yes, just select the View Scheduled Transfers link n the Transfer tab t see up t 10 transfers scheduled ver the next 30 days. If yu have mre than 10 transfers scheduled, just select the View Mre buttn. Can I change r remve a scheduled transfer? Yes yu can d bth. On the Schedule Transfer page scrll dwn and use the Edit Scheduled Transfer link t change the Amunt, Frm Accunt, T Accunt r Date fr any future dated ne time transfer. Or yu can use the Delete Scheduled Transfer link t remve a future dated ne time transfer. Why can't I access the Bill Pay tab? The Bill Pay tab is nly enabled fr users that have signed up fr Bill Pay within the nline banking applicatin n a persnal cmputer and have set up ne r mre payees (peple r cmpanies yu want t pay). When yu are ready t make payments n yur phne, selecting the Bill Pay tab will pen the Make a Payment page. Can I register fr Bill Pay n my phne? Srry, nt at this time. Yu have t access nline banking using a persnal cmputer, find the Bill Pay buttn and enrll there. Chances are, yu autmatically registered fr Bill Pay when yu signed up fr nline banking. If s, all yu need t d is set up ne r mre payees (peple r cmpanies yu want t pay) t get started. Hw d I make a payment using my phne? Select the Bill Pay tab and review the Pay frm accunt (t change it, select anther accunt frm the drpdwn field and select the Change buttn). Then select a payee name link frm the list and enter the Amunt f the payment and the date t send / deliver the payment (as mmddyyyy) then select the Pay buttn. A cnfirmatin message is then displayed, select OK (r Submit) t cntinue. Can I see pending payments? Yes, just select the Pending Payments link n the Make a Payment page t see up t 10 pending payments clsest t tday's date. Use the vertical scrll bar t view all 10 payments r select the View Mre buttn t see additinal payments. Can I remve a pending payment? Yes, n the Pending Payments page scrll t the payment yu want t remve and select the Cancel link. Then cnfirm that yu want t delete the payment.

3 Can I change a pending payment? Yes, n the Pending Payments page scrll t the payment yu want t change and select the Details link. On the Payment Details page select the Edit buttn. Then change the amunt, payment date, pay frm accunt r payment categry as needed and save yur changes. Can I see cmpleted payments n my phne? Yes, just select the Payment Histry buttn n the Make a Payment page. Yu will see the mst recent 10 payments that have been made. Use the Mre Histry buttn t see additinal payments, a maximum f 90 days in the past. The details prvided include the payee name, payment date, amunt and "Frm' accunt. Hw d I lg ut? When yu're ready t lg ut, just select the Lg Out buttn at the tp right f the page t exit Mbile Web Banking and return t the Lgin screen. Are my challenge questin answers case sensitive? N, yur challenge answers are nt case sensitive (e.g., Pine is the same as pine). Hwever, they must be in the same frmat that was riginally used (e.g. 1/2/10 is nt the same as 01/02/2010 r Jan 2, 2010). Try t select answers that nly yu knw and nes that yu shuld be able t remember. Is a passwrd needed fr Mbile Banking? Yes. Frm yur mbile device, all yu need t d is lgin t Mbile Banking the same as yu wuld Internet Banking, using the same lg in infrmatin yu d fr Internet Banking. N separate Mbile Banking sign up is required. I have discnnected my mbile phne. Will my service cntinue t wrk? Fr Mbile Web Banking t wrk yu must have a mbile device with Web brwsing capabilities and active data plan thrugh a wireless carrier. I have a new mbile device and phne number. Will Mbile Web Banking wrk n it? Yes. Yu can access Mbile Banking frm any f yur mbile devices, as lng as the mbile device has Web brwsing capabilities and active data plan thrugh a wireless carrier. Is it safe t bank using the Mbile Banking service? Yes. T prtect yur privacy, yu are required t authenticate yurself, using the same infrmatin frm Internet Banking, n each individual mbile device. And all cmmunicatin between yur mbile device, wireless prvider and the mbile banking server are encrypted. In additin, yur passwrds, answers t challenge questins and accunt infrmatin are never stred by the mbile device r in the Mbile Banking applicatin. Is help available thrugh my mbile device? Fr help regarding QCU s Mbile Web Banking prduct, cntact QCU Member Service by phne QCU r QCU infrmatin Fr help regarding yur mbile device and/r wireless Internet cnnectivity, cntact yur wireless prvider. What des the Remember this phne checkbx d? Selecting the Remember this phne checkbx activates extra security fr yur phne s yu dn t have t enter the security challenge questins when accessing Mbile Banking using that phne. Yu als have the ptin t Remve extra security frm this phne, if needed, when yu get inside Mbile Banking. My sessin timed ut pretty quickly, can I change the timeut value? Five minutes is the nly timeut ptin. Fr yur security and prtectin, when there has been n accunt activity fr five minutes, the sessin times ut and displays the Mbile Banking lg in page with a Sessin Expired message.

4 Frequently Asked Questins Abut Text Message Banking Hw secure is Text Message Banking? Our Text Message Banking service is secure. Text messages will never cntain cnfidential infrmatin abut yu r yur accunts. Messages will never cntain full accunt numbers. Will I be charged fr Text Message Banking? We wn t charge yu, but standard carrier fees fr text messaging may apply. Please check with yur mbile phne carrier if yu aren't sure what fees apply when yu send and receive text messages. Will Text Message Banking wrk n my phne? Yes, as lng as yu have text messaging enabled with yur mbile carrier it will. Please check with yur mbile carrier if yu are unsure. Which carriers d yu supprt? Our Text Message Banking service wrks n all majr mbile prviders in the U.S., including the nes listed belw. Hwever, there are many mre carriers that supprt Text Message Banking. AT&T Alltel Cellular One Dbsn Nextel Sprint T-Mbile Unicel US Cellular Verizn Wireless ntels Hw d I deactivate the Text Message Banking service? Yu can text back STOP t n yur activated cell phne, r yu can return t the mbile banking page and click the Deactivate link next t yur mbile device number. Yur phne will n lnger receive any text messages frm Text Message Banking. Yu can add a new phne at any time if yu change yur mind later. Why d I need t verify my phne? Verifying yur phne is a ne time step and is ne way we ensure the security f mbile text messaging.

5 Where d I find my activatin cde? During setup we will send yu a text message with yur activatin cde. If yu have already submitted yur mbile number during setup, please check yur mbile device nw. Yu shuld receive a text message with yur activatin cde within a few minutes. Can I cme back later t enter my activatin cde? Yes yu can. If yu experience difficulties, we recmmend that yu g thrugh the setup prcess again and get a new cde. I still have nt received my cde, what d I d? It might take several minutes t receive yur cde. If yu feel yu have waited lng enugh, yu can click the Resend it link. Please check yur mbile device shrtly fr a new text message. If yu are still experiencing prblems, be sure yu entered in the crrect mbile number during setup. What is a primary text banking accunt? Yur primary accunt is the default accunt that we will use when yu text BAL t Yu shuld select the ne yu will likely want t check mst ften. Yu can get all accunt balances by texting BAL ALL t Can I get the balances f my ther accunts? Yes. When yu text "BAL ALL" t , we will reply with a message cntaining the balances f all yur checking, savings and any ther accunts. Can I change the primary accunt selectin later? Yes yu can. Simply return here t the Mbile Banking & Alerts page and select anther accunt frm the primary text banking accunt drp-dwn list. What cmmands r keywrds can be used? Use any f the fllwing cmmands/keywrds: BAL = Primary accunt balance BAL ALL = All accunt balances BAL CHK = Checking accunt balances BAL SAV = Saving accunt balances LAST = Last 5 transactins TRANS = Transfer funds t primary accunt STOP = Deactivate service HELP = Help n keywrds Are keywrds case sensitive? N. Keywrds are nt case sensitive. Yu can type help r HELP. What is the number I shuld use t send the keywrds? The shrt cde is This shrt cde will nly wrk if yu have activated the Text Message Banking Service within Q-Net, under Ntificatins Tab. Hw lng des it take t get a text message? Yu'll receive a text message respnse within a minute. Exact timing will depend n yur mbile service carrier. Are passwrds needed fr Text Message Banking? Yu dn't need a passwrd t access yur accunt infrmatin via text message.

6 I have a new mbile phne number. Can I change r add my number nline? Yes. Yu first need t deactivate yur cell phne frm within the Mbile Banking & Alerts page r by texting STOP t Then click Activate n the Mbile Banking & Alerts page and set up the new cell phne number. Is it pssible t stp the weekly accunt balance ntificatins? Yes. Just g t the Mbile Banking & Alerts page inside Q-Net Hme Banking and click the weekly accunt balance ntificatins check bx t deselect it then save yur changes. Can I get a text when my primary accunt balance falls belw a certain amunt? Yes. First yu ll need t g t the Mbile Banking & Alerts page within Q-Net Hme Banking, select the lw balance alert checkbx and select a dllar amunt frm the drp-dwn field (e.g., $200). Thereafter, yu ll get a lw balance alert text whenever yur primary accunt balance falls belw that dllar amunt. Can I transfer funds int my primary accunt using my phne? Yes, if yu have selected a transfer surce accunt n the Mbile Banking & Alerts page within Q-Net Hme Banking. Then, fr example, texting TRANS 400 t will transfer $400 t yur primary accunt frm the transfer surce accunt and return a message with updated accunt balances fr bth accunts. Please be aware that yu can transfer funds yur primary accunt. I share a jint accunt. Can I set up tw phnes fr the same primary accunt? Yes. After yu set up the first number, yu can select the Activate anther phne link n the Mbile Banking & Alerts page within Q-Net Hme Banking and then cmplete the simple tw-step prcess. ne time transfer. Or yu can use the Delete Scheduled Transfer link t remve a future dated ne time transfer.

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