Mobile Banking User Guide

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1 Mobile Banking User Guide

2 Enrolling in Mobile Banking Step 1: Log in to online banking. Step 2: Select Options, then select Mobile Settings Step 3: Select to enable web access, select to receive/not receive text message alerts, enter mobile phone number, select provider, select accounts to access via web. Click Submit. *Note: If No is selected for Receive Text Message Alerts, end user will not receive a text message for confirmation of enrollment, transfers, or bill payments. **Note: At initial enrollment, the first account will already be checked

3 Step 4: Review enrollment information. Check I accept these full terms and conditions. Click Confirm. Step 5: A confirmation screen displays confirming enrollment. If text alerts have been chosen in the previous step, you will receive a confirmation text message that includes the URL to access Mobile Web.

4 Log in to Mobile Banking There are two convenient ways to access mobile banking: Download the CNB Mobile app from the Apple AppStore for your iphone, ipad or ipod touch, or from the Android Market for your Android phone. Search for City National Bank and make sure the icon on the app matches City s logo (see below) If your device is not capable of running the app, but does have a mobile browser, you can access the mobile banking site at https://www.airteller.com/smartphone/citynationalbank *Please note that it is possible to be prompted for your personal security questions on a mobile device.

5 Detailed Instructions: CNB Mobile App Instructions for navigating City s mobile banking on your mobile device s browser are in the next section Available activities are accessed using icons at the bottom of the screen. Scroll through accounts or transactions by swiping up or down on the screen. When doing transfers and bill pay, swipe the screen up and down to access more accounts or payees.

6 Viewing Alerts Select the View Alerts icon. *The View Alerts option only displays if you have new alerts to view. Select the alert name for more details.

7 Viewing Transactions Select the My Accounts icon. Select the account by clicking anywhere on its name, balance, or the word transactions. Scroll through the transactions by swiping up or down.

8 Transferring Funds Only one time, immediate transfers between City National Bank accounts, for which you are listed as a signer, can be made using mobile banking. Select the Transfers icon. Select the account to transfer FROM and the account to transfer TO. Fill in the dollar amount and press Submit.

9 A confirmation message and number display after the transfer is complete. A text message will be sent to confirm the transfer. *Please note you must sign up for text alerts to receive the confirmation test message. Paying Bills Only one time payments can be made through mobile banking. These are limited to bill pay accounts that you have already set up via online banking. The payment will be made the same day, if set up before 1 P.M., or on the next business day if made after 1 P.M., or on a weekend or bank holiday. Select the account from which to pay. Select the payee. Fill in the dollar amount and press Submit.

10 A confirmation message and number display after the bill payment is complete. A Text Message will be sent to confirm the payment. If you are not currently enrolled in Bill Pay, clicking on the Pay Bills link will present you with the option to request enrollment from City National Bank. Please contact your local City National branch and a representative there can enroll you in Bill Pay. Detailed Instructions: mobile banking through your device s web browser Access the mobile banking site at https://www.airteller.com/citynationalbank and enter your ID and Password. For your convenience, you may wish to bookmark this site for easy access the next time you log in. It is possible to be prompted for your personal security questions from a mobile device.

11 Viewing Alerts Select View Alerts from the Main Menu. *The View Alerts option only displays if you have new alerts to view. A list of your current alerts displays. Click on the alert for more details. Click Main to return to the Main Menu. Viewing Transactions Select My Accounts from the Main Menu.

12 From the list of accounts select which account you want to view. A summary screen with your Account Balance displays. Select Transactions from the summary screen. Transactions from the last 15 days display in groups of 4 transactions per page. Select the date for transaction details. Select Back to return to the list of transactions. From the transaction list select Accounts to return to the list of accounts or Main Menu to return to the home menu.

13 Transferring Funds Only one time, immediate transfers between City National Bank accounts, for which you are listed as a signer, can be made using mobile banking. Select Transfers from the Main Menu. Choose the account to transfer funds from. Choose the account to transfer funds to. Enter amounts in the dollars and cents fields and select Submit. A confirmation message and number display after the transfer is complete. A text message will be sent to confirm the transfer. *Please note: you must sign up for text alerts to receive the confirmation test message.

14 Paying Bills Select Pay Bills from the Main Menu. Select the Payee. Select the account you want to pay the bill from. Enter amounts in the dollars and cents fields and select Submit.

15 Only one time payments can be made through mobile banking. These are limited to bill pay accounts that you have already set up via online banking. The payment will be made the same day, if set up before 1 P.M., or on the next business day if made after 1 P.M., or on a weekend or bank holiday. A confirmation message and number display after the bill payment is complete. If you signed up for text messages, you will receive a text alert to confirm the payment. If you are not currently enrolled in Bill Pay, clicking on the Pay Bills link will present you with the option to request enrollment from your financial institution. Follow the on screen prompts to submit your request for Bill Pay enrollment.

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