Workforce One Re-write
|
|
- Shavonne Neal
- 3 years ago
- Views:
From this document you will learn the answers to the following questions:
What did the WF1 prject need to find?
Who is the DHS?
What kind of reprts did WF1 staff need?
Transcription
1 Categry: Infrmatin Cmmunicatins Technlgy Innvatins Cntact: Jenna Cvey, Assistant Cmmissiner f Digital Technlgy Prject Initiatin: 6/1/2010 Prject Cmpletin: 12/11/2014
2 Executive Summary MN.IT Services, led by Minnesta s Chief Infrmatin Officer, is the Infrmatin Technlgy (IT) agency fr Minnesta s executive branch. Our staff f nearly 2,100 dedicated and innvative IT prfessinals wrk in ver 90 physical lcatins, including 22 agency-based ffices. One f ur ffices, DEED, is embedded within the Minnesta Department f Emplyment and Ecnmic Develpment (DEED) and exclusively serves that agency business. Frm January 2011 until December 2014, DEED staff engaged in a cllabrative prject with business partners and users frm DEED and the Minnesta Department f Human Services (DHS), and emplyment and training service prviders acrss the state t imprve Wrkfrce One (WF1). WF1 is an existing web-based case management applicatin that prvides jb search and training services fr mre than 100,000 eligible Minnestans, and tracks required data fr state and federal cmpliance. WF1 is used daily by apprximately 2,000 jb cunselrs in DEED Wrkfrce Service Areas, cunties and independent nn-prfit emplyment service prviders lcated thrughut the state. Several factrs drve the need fr this prject, including: The prgramming language used t develp the aging WF1 applicatin was n lnger supprted by the vendr, and required significant reprgramming. WF1 had limited reprting capabilities. That meant that many data inquiries were fulfilled by manually cunting paper files. Mre rbust search and reprt features were desperately needed t reduce drains n resurces needed t fulfill grwing demand fr emplyment data. Jb cunselrs were lcated acrss the state, and needed instant, secure access t jb search infrmatin and client files anytime, frm anywhere. WF1 was cumbersme and lacked usability, s jb cunselrs ften spent valuable time entering required data, limiting time spent helping clients find jbs and training. This prject was the first time DEED had used Scrum, an agile methdlgy, t manage a prject t build an applicatin. The Wrkfrce One team credits the methdlgy fr helping them cmplete the prject n time and under budget by $1 Millin. With imprved stakehlder and custmer satisfactin, DEED plans t use agile methdlgy t manage future IT prjects. The WF1 prject imprved access t jb searches, training and reprts, increasing jb cunselrs ability t help unemplyed Minnesta citizens find better jbs mre quickly. 2
3 Business Prblem and Slutin Descriptin The prblem Several urgent factrs drve the need fr this prject: Within a very shrt timeframe, the prgramming language in which WF1 was written wuld n lnger be supprted by the vendr. The ecnmic and plitical cncerns arund rising unemplyment rates created a high pririty and added urgency t the need fr reprt data. When Minnesta s rapidly rising unemplyment rate tpped ut at 8.1 percent in 2009*, Wrkfrce staff suddenly became inundated with immediate demand fr real-time statistical reprts frm the Gvernr s Office, Minnesta legislatrs, U.S. Department f Labr, cunty bards and the media. Althugh the unemplyment rate has t 3.7 percent in December 2014, the demand fr reprts has nt dwindled. *Surce: US Department f Labr, Bureau f Labr Statistics: These demands highlighted the weful inadequacies f the reprting features f the WF1 applicatin. In sme cases, Wrkfrce staff were manually cunting paper files t create reprts. This created a time-cnsuming drain n staff resurces and lengthy wait times fr reprts. Cunselrs acrss the state needed instant, secure access t cmprehensive, up-t-date jb and training infrmatin frm anywhere, anytime t meet the grwing needs f clients. Jb cunselrs were required t enter data int WF1 fr cmpliance. Using the applicatin was inefficient and time-cnsuming. The result was that jb cunselrs ften fund themselves spending mre time entering data, leaving little time t help clients lcate and secure emplyment. The slutin DEED ensured lng-term supprt frm the vendr (Micrsft) by rewriting the web applicatin with updated technlgy. Develpers used requirements gathered frm stakehlders and users t imprve the applicatin usability. They fcused n streamlined data entry t imprve efficiency, restructuring security t maintain data integrity and imprving accessibility features fr screen readers and dictatin sftware. The prject team used Scrum methdlgy, a frm f agile prject management. Scrum cnsistently engages users and stakehlders thrughut the life f the prject, respnding t their requests and t changing laws and plicies by making mdificatins t the applicatin befre the final release. This ensures cntinuus imprvement in the quality f the final deliverable. 3
4 Significance Stakehlder grups included: Department f Emplyment and Ecnmic Develpment Wrkfrce Develpment Divisin staff Department f Human Services staff invlved in jb placement and training activities Minnesta citizens in need f emplyment and training services Agency leadership, managers, the Minnesta Gvernr and State Legislature This prject was the first time DEED used agile methdlgy t manage a prject t build an applicatin. The prject team credits the methdlgy fr helping them cmplete the prject n time and under budget. With imp rved stakehlder and custmer satisfactin, DEED plans t use agile methdlgy t manage future IT prjects. The Wrkfrce One Team engaged stakehlders thrughut the redesign prcess using Scrum methdlgy, a frm f agile prject management. Scrum methdlgy cnsistently engages users and stakehlders thrughut the life f the prject, respnding t their requests and t changing laws and plicies by making mdificatins t the applicatin befre it ges live. This ensures cntinuus imprvement in the quality f the ultimate deliverable. Stakehlder satisfactin has been measured thrughut the prject. Bth users and stakehlders reprt increased satisfactin with the prject because they feel the develpment team is respnsive t their needs. Hw the prject imprves the peratin f gvernment This prject exemplifies cntinuus imprvement, transparency and accuntability in delivering IT prjects and supprting the State s nline services fr Minnesta s citizens. All f these are gals and initiatives f MN.IT s strategic plan and the strategic directin f the Gvernr f Minnesta. The Agile-Scrum methdlgy required the team t be flexible and remain respnsive t users and stakehlders changing needs. At any time n thrughut the prject, the team and stakehlders new exactly hw much wrk was cmpleted and hw much wrk remained. This transparency created accuntability fr bth the prject team and the stakehlders and fstered a shared wnership f the final prduct. 4
5 Benefits f the Prject WF1 is used by staff wh prvide jb search and training services t eligible Minnestans. Many f the enhancements included in the WF1 rebuild fcused n making case management prcesses mre efficient, s that jb cunselrs nw spend less time n data entry and mre time serving their clients. One f the majr imprvements t WF1 included a cmplete verhaul f reprting. WF1 nw includes a wide variety f new and/r enhanced pre-built reprts and rbust ad-hc reprting capability, allwing fr mre efficient data extractin and imprving transparency t stakehlders, gverning bdies and taxpayers. As a web applicatin, WF1 is accessible t authenticated users anytime, anywhere with an Internet cnnectin. Navigatin and findability was imprved expnentially, reduced frm an average f three t five clicks per task t just ne click frm each main client recrd. The applicatin was built t be intuitive with high usability t eliminate the need fr extensive user training t use the applicatin. While there has nt been sufficient time t gather metrics, it is anticipated that users will need far less help in learning t use the new WF1 applicatin. The team is planning t prvide help in shrt training vides, a big difference frm previus user training needed. Managing cases electrnically reduced csts fr prviders because it reduces paper strage requirements and they can easily access custmer infrmatin between lcatins withut having t mail dcuments back and frth. Case managers are able t view enrllments and services in prgrams beynd what they wrk n, allwing them t target precius resurces where custmers need them mst. Fr several prgrams, WF1 links financials t prgram services, allwing fr better fiscal versight. Tracking custmer services fr all emplyment and training prgrams in a single system helps t ensure cnsistency in service delivery and data cllectin. Prviders are able t clsely mnitr their custmer s utcmes and deliver additinal services when necessary t ensure the best utcme. WF1 s flexibility allws prviders t track special grants withut having t pay fr special prgramming. Meeting federal and state emplyment and training reprting requirements is mre efficient and less expensive because f standardized data cllectin and reprting within WF1.. Descriptin f impact f the prject Imprving prject and prtfli management thrugh the use f standard methdlgies and disciplines is ne f the tp 10 pririties f NASCIO State CIOs. The Wrkfrce One Team engaged stakehlders thrughut the redesign prcess using Scrum methdlgy, a frm f agile prject management. Using Scrum methdlgy we were able t cnsistently engage users and stakehlders thrughut the life f the prject, respnding t their requests and t changing laws and plicies by making mdificatins t the applicatin befre the final release. 5
6 Stakehlder satisfactin has been measured thrughut the prject. Bth users and stakehlders reprt increased satisfactin with the prject because they feel the develpment team is respnsive t their needs. Financial Return n Investment Prject cst was $5.6 Millin, which was $1 Millin under budget. Cst savings were nt immediately realized, but cme in the frm f increased efficiency and reduced time and labr csts fr jb cunselrs using the system. Using agile prject management resulted in reduced cmpletin r reslutin time and a $1 Millin cst avidance. The prject team credits the methdlgy fr helping them cmplete the prject n time and under budget.. Nn-Financial Return n Investment There were several intangible benefits f the prject, mst arund imprved relatinships and increased custmer satisfactin. Imprved relatinships: The team that built and maintains WF1 is hused within Minnesta s Department f Emplyment and Ecnmic Develpment, the state agency that versees mst f the prgrams listed abve. The WF1 Team s prximity t and clse cllabratin with prgram staff and prviders increases their knwledge f prgram requirements and allws them t be respnsive t plicy and law changes in a cst effective manner. Custmer satisfactin: The fllwing three examples were ranked extremely lw n the satisfactin scale during the pre-prject discvery sessins. A pst-prject survey gave the same three items high satisfactin ratings after the prject launch. Credential capture: Cunselrs are required t track any credentials (diplma, certificates etc.) that the client receives while participating in emplyment and training services. In the ld system, there were three places where users culd capture thse credentials, making it cnfusing t knw whether r nt the credential was attained. In the new system, credentials are captured and tracked in ne place, which users have identified as a data entry time savings. Emplyment Plans: Cunselrs are required t track a client s emplyment plan in the system. Smetimes these emplyment plans need t be updated, but mst f the infrmatin stays the same. In the ld system, the cunselr culd cpy an ld emplyment plan and add t it, but culd nt delete infrmatin that was n lnger relevant. They nw have that ability in the new system, and have ranked this highly amng the new features in the system. Perhaps the biggest intangible imprvement during this prject was cmmunicatin with users and stakehlders. In the pre-prject feedback survey, dissatisfactin with the cmmunicatin effrts frm the WF1 team was a fur star item. That meant that the cnsultant wh cnducted these feedback sessins heard it multiple times, frm multiple users in multiple areas f the state. In ur mst recent 2015 satisfactin survey, when asked What did yu like abut the WF1 prject?, the number ne answer was the cmmunicatin effrts f the WF1 prject team. 95% f respndents were very satisfied r smewhat satisfied with the infrmatin that they received abut the WF1 prject. 82% f respndents were very satisfied r smewhat satisfied with the pprtunities t prvide input n the prject. This was a huge psitive shift in the relatinship between IT and business users and has resulted in a much mre cllabrative and effective partnership that benefits everyne. 6
7 Measurement The team created a prduct backlg, a list f items t be cmpleted befre the system launch, early in the prject. This list f items changed vertime depending n business pririties, but served as a cnstant guide fr prject wrk effrts. The team measured their success by the number f prduct backlg items cmpleted each mnth and reprted team prgress t users and stakehlders thrugh mnthly review meetings. The team als measured stakehlder satisfactin thrughut the prject using surveys. The mst recent stakehlder satisfactin survey indicates that 86 percent f respndents feel that the WF1 system greatly enhances r smewhat enhances hw efficiently they can d their jb. Als, 86 percent f respndents feel that the WF1 rewrite is greatly imprved r smewhat imprved cmpared t the ld WF1 system. 7
Process Improvement Center of Excellence Service Proposal Recommendation. Operational Oversight Committee Report Submission
Prcess Imprvement Center f Excellence Service Prpsal Recmmendatin Operatinal Oversight Cmmittee Reprt Submissin INTRODUCTION This Prpsal prvides initial infrmatin regarding a pssible additin t a service.
More informationProfessional Leaders/Specialists
Psitin Prfile Psitin Lcatin Reprting t Jb family Band BI/Infrmatin Manager Wellingtn Prfessinal Leaders/Specialists Band I Date February 2013 1. POSITION PURPOSE The purpse f this psitin is t: Lead and
More informationCMS Eligibility Requirements Checklist for MSSP ACO Participation
ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.
More informationBusiness Plan 2014-15
Cmmissin fr Lcal Administratin in England Business Plan 2014-15 All Business Plan activity is linked t ur fur Strategic Objectives LGO Business Plan 2014-2015 v web 3 Page 1 descriptin 1. Prvide a cmplaints
More informationArmy DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012
Army DCIPS Emplyee Self-Reprt f Accmplishments Overview Revised July 2012 Table f Cntents Self-Reprt f Accmplishments Overview... 3 Understanding the Emplyee Self-Reprt f Accmplishments... 3 Thinking Abut
More informationDelaware Performance Appraisal System
Delaware Perfrmance Appraisal System Building greater skills and knwledge fr educatrs DPAS-II Guide fr Administratrs (District Administratrs) Supervisr Rubric fr Evaluating District Administratrs Updated
More informationready. aiim. learn. 2-day BPM Specialist Training Class - Learn global best practices for improving business processes
2-day BPM Specialist Training Class - Learn glbal best practices fr imprving business prcesses Intrductin The Business Prcess Management (BPM) Certificate Prgram is designed frm glbal best practices amng
More informationMANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016
MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 The Manitba Securities Cmmissin (the Cmmissin) is a divisin f the Manitba Financial Services Agency (MFSA). The ther divisin is the Financial Institutins
More information2008 BA Insurance Systems Pty Ltd
2008 BA Insurance Systems Pty Ltd BAIS have been delivering insurance systems since 1993. Over the last 15 years, technlgy has mved at breakneck speed. BAIS has flurished in this here tday, gne tmrrw sftware
More informationJob Profile Data & Reporting Analyst (Grant Fund)
Jb Prfile Data & Reprting Analyst (Grant Fund) Directrate Lcatin Reprts t Hurs Finance Slihull Finance Directr Nminally 37 hurs but peratinally available at all times t meet Cmpany requirements Cntract
More informationResearch Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012
Research Reprt Abstract: The Emerging Intersectin Between Big Data and Security Analytics By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm Nvember 2012 2012 by The Enterprise Strategy Grup, Inc.
More informationOakland Unified School District Impact Assessment Performance Management in Action
Oakland Unified Schl District Impact Assessment Perfrmance Management in Actin The perfrmance management system that has been built in this district prvides the systems that supprt ur cmmitment t scial
More informationTHE MAKE IT WORK CAMPAIGN S POLICY PROPOSAL ON CAREGIVING: CHILD CARE, EARLY EDUCATION, AFTER SCHOOL CARE AND LONG-TERM CARE
THE MAKE IT WORK CAMPAIGN S POLICY PROPOSAL ON CAREGIVING: CHILD CARE, EARLY EDUCATION, AFTER SCHOOL CARE AND LONG-TERM CARE POLICY PROPOSAL ON CHILD CARE, EARLY EDUCATION, AFTER SCHOOL CARE As child care
More informationCharlotte-Mecklenburg Schools Elementary School Grading Procedures Plan
Charltte-Mecklenburg Schls Elementary Schl Grading Prcedures Plan CMS Visin Charltte-Mecklenburg Schls prvides all students the best educatin available anywhere, preparing every child t lead a rich and
More informationHealth Stream Portfolio (e.g. Mental health, drug & alcohol) and Contract of Employment
Psitin Descriptin Psitin Agency Reprts t Terms and Cnditins f Emplyment Classificatin/ Salary Stream Length f Psitin Lcatin Health Stream Lead Health Stream Prtfli (e.g. Mental health, drug & alchl) Primary
More informationData Warehouse Scope Recommendations
Rensselaer Data Warehuse Prject http://www.rpi.edu/datawarehuse Financial Analysis Scpe and Data Audits This dcument describes the scpe f the Financial Analysis data mart scheduled fr delivery in July
More informationWHITE PAPER. Vendor Managed Inventory (VMI) is Not Just for A Items
WHITE PAPER Vendr Managed Inventry (VMI) is Nt Just fr A Items Why it s Critical fr Plumbing Manufacturers t als Manage Whlesalers B & C Items Executive Summary Prven Results fr VMI-managed SKUs*: Stck-uts
More informationDuration of job. Context and environment: (e.g. dept description, region description, organogram)
Rle Prfile Jb Descriptin Jb Title Ref n: Prgramme Manager, Services fr Internatinal Educatin Marketing Directrate r Regin East Asia Department/Cuntry Indnesia Lcatin f pst Jakarta Pay Band G Reprts t Senir
More informationThe HUB has served as a role model by
Claytn State University s Help Desk, The HUB, is the technical supprt fr the campus, including satellite lcatins. The HUB is cmprised f 35 student wrkers, 6 full-time staff, and ne Directr under the divisin
More informationHEALTH INFORMATION EXCHANGE GRANTS CRITERIA
1 HEALTH INFORMATION EXCHANGE GRANTS CRITERIA INTRODUCTION On August, 20 th, the federal Office f the Natinal Crdinatr fr Health Infrmatin Technlgy (ONC) released an pprtunity fr states t apply fr between
More informationNetwork Security Trends in the Era of Cloud and Mobile Computing
Research Reprt Abstract: Netwrk Security Trends in the Era f Clud and Mbile Cmputing By Jn Oltsik, Senir Principal Analyst and Bill Lundell, Senir Research Analyst With Jennifer Gahm, Senir Prject Manager
More informationOakland County Department of Information Technology Project Scope and Approach
Oakland Cunty Department f Infrmatin Technlgy Prject Scpe and Apprach Prject Name: Web-Based Permanency Database Prject ID: DB1314PD Leadership Grup: Curts Department: Circuit Curt Divisin: Family Prject
More informationTraining Efficiency: Optimizing Learning Technology
Ideas & Insights frm 2008 Training Efficiency Masters Series Survey Results Training Efficiency: Optimizing Learning Technlgy trainingefficiency.cm Survey Results: Training Efficiency: Optimizing Learning
More informationWhite Paper for Mobile Workforce Management and Monitoring Copyright 2014 by Patrol-IT Inc. www.patrol-it.com
White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. www.patrl-it.cm White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. www.patrl-it.cm 2
More informationAssessment Plans and Outcomes Student Affairs San Francisco State University
Assessment Plans and Outcmes Student Affairs San Francisc State University Spring 2010 The Divisin f Student Affairs at San Francisc State University launched its inaugural assessment prgram in April 2009.
More informationMeeting Minutes for January 17, 2013
There are tw purpses t these bi-mnthly calls: Meeting Minutes fr January 17, 2013 1. Prvide updates that may affect wrkflw user studies 2. Prvide a frum fr MIP Studies Users t ask questins and raise cncerns
More informationIN-HOUSE OR OUTSOURCED BILLING
IN-HOUSE OR OUTSOURCED BILLING Medical billing is ne f the mst cmplicated aspects f running a medical practice. With thusands f pssible cdes fr diagnses and prcedures, and multiple payers, the ability
More informationStrategic Goal 2. Timely, Accurate, and Responsive Customer Service U.S. OFFICE OF PERSONNEL MANAGEMENT RECRUIT, RETAIN, AND HONOR
U.S. OFFICE OF PERSONNEL MANAGEMENT RECRUIT, RETAIN, AND HONOR Strategic Gal 2 Timely, Accurate, and Respnsive Custmer Service Strategic Plan FY 2014-2018 0 Strategic Gal: 2 Timely, Accurate, and Respnsive
More informationThe Allstate Foundation Domestic Violence Program 2015 Moving Ahead Financial Empowerment Grant
The Allstate Fundatin Dmestic Vilence Prgram 2015 Mving Ahead Financial Empwerment Grant Due Date: September 1, 2015 Online applicatin: https://www.grantrequest.cm/sid_1010?sa=sna&fid=35296 The Allstate
More informationPrivacy Policy. The Central Equity Group understands how highly people value the protection of their privacy.
Privacy Plicy The Central Equity Grup understands hw highly peple value the prtectin f their privacy. Fr that reasn, the Central Equity Grup takes particular care in dealing with any persnal and sensitive
More informationAim The aim of a communication plan states the overall goal of the communication effort.
Develping a Cmmunicatin Plan- Aim Aim The aim f a cmmunicatin plan states the verall gal f the cmmunicatin effrt. Determining the Aim Ask yurself r yur team what the verall gal f the cmmunicatin plan is.
More informationProject Startup Report Presented to the IT Committee June 26, 2012
Prject Name: SOS File 2.0 Agency: Secretary f State Business Unit/Prgram Area: Secretary f State Prject Spnsr: Al Jaeger Prject Manager: Beverly Maitland Prject Startup Reprt Presented t the IT Cmmittee
More informationSouth Australia Police POSITION INFORMATION DOCUMENT
Suth Australia Plice POSITION INFORMATION DOCUMENT Stream: Career Grup: Discipline: Classificatin: Service: Branch: Psitin Title: Administrative Services Cnsultancy and Infrmatin AO ASO-6 Infrmatin Systems
More informationChapter 7 Business Continuity and Risk Management
Chapter 7 Business Cntinuity and Risk Management Sectin 01 Business Cntinuity Management 070101 Initiating the Business Cntinuity Plan (BCP) Purpse: T establish the apprpriate level f business cntinuity
More informationA Quick Read on the State of Small Business and the Small Business Success Index 2009 Baseline Study of Small Business Success
A Quick Read n the State f Small Business and the Small Business Success Index 2009 Baseline Study f Small Business Success March 12, 2009 Spnsred by: Netwrk Slutins, LLC and Rbert H. Smith Schl f Business,
More informationFY 2014 Senior Level (SL) and Scientific or Professional (ST) Performance Appraisal System Opening Guidance
Office f Executive Resurces Office f the Chief Human Capital Officer U.S. Department f Energy FY 2014 Senir Level (SL) and Scientific r Prfessinal (ST) Perfrmance Appraisal System Opening Guidance Table
More informationQATrax Test Environment Management. Mission Statement
QATrax Test Envirnment Management Missin Statement What We D With increased glbalizatin, accelerated prduct delivery requirements, and increased testing demands, TraxStar has develped an innvative ffering
More informationChange Management Process
Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses
More informationSuccession Planning & Leadership Development: Your Utility s Bridge to the Future
Successin Planning & Leadership Develpment: Yur Utility s Bridge t the Future Richard L. Gerstberger, P.E. TAP Resurce Develpment Grup, Inc. 4625 West 32 nd Ave Denver, CO 80212 ABSTRACT A few years ag,
More informationCross Agency Priority Goal Quarterly Progress Update
Crss Agency Pririty Gal Quarterly Prgress Update Shared Services Gal Leaders: Krysta Harden, Deputy Secretary, US Department f Agriculture; Dave Mader, Cntrller, Office f Federal Financial Management,
More informationTERM OF REFERENCE. for the English Based Curriculum Development (Primary) for Westline Education Group
TABLE OF CONTENT TERM OF REFERENCE fr the English Based Curriculum Develpment (Primary) fr Westline Educatin Grup 1- Cmpany Backgrund. 2 2- Strategic Challenges. 2 3- Cnsultancy Objectives. 2 4- Purpse
More informationSystems Support - Extended
1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets
More informationCompleting the Performance Management System Implementing Productivity Measures
Cmpleting the Perfrmance Management System Implementing Prductivity Measures Ric Brwn, Department f Planning & Budget DB Smit, DMV Pat Finnerty, DMAS Aneesh Chpra, Secretary f Technlgy Gvernr Kaine s Perfrmance
More informationRequest for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply
Sectin 1 General Infrmatin RFR Number: (Reference BPO Number) Functinal Area (Enter One Only) F50B3400026 7 Infrmatin System Security Labr Categry A single supprt resurce may be engaged fr a perid nt t
More informationBakersfield College Program Review Annual Update
Bakersfield Cllege Prgram Review Annual Update I. Prgram Infrmatin: Prgram Name: Child Develpment Prgram Type: Instructinal Nn Instructinal Prgram Missin Statement: The child develpment faculty and staff
More informationBakersfield College Program Review Annual Update
Bakersfield Cllege Prgram Review Annual Update I. Prgram Infrmatin: Prgram Name: Prgram Type: Instructinal Nn Instructinal Prgram Missin Statement: The missin f the Bakersfield Cllege Human Services Prgram
More information2. Are there any restrictions on when the work can be performed (e.g. only at night, only during business hours, only on weekends)? No.
HIPAA Technical Risk Security Assessment 1. Will yu be issuing additinal directins fr the frmatting f the final prpsal due Nvember 21 st? There is nt specific frmatting requirements, just submit the prpsal
More informationCASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT
CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT Plicy Number: 2.20 1. Authrity Lcal Gvernment Act 2009 Lcal Gvernment Regulatin 2012 AS/NZS ISO 31000-2009 Risk Management Principles
More information1 Google Apps for Education Henrico County, Virginia
1 Ggle Apps fr Educatin Henric Cunty, Virginia PROGRAM CATEGORY: Infrmatin Technlgy 1. Abstract f the Prgram Henric Cunty Public Schls (HCPS) prides itself n its innvative apprach t instructin. We believe
More informationThe Ohio Board of Regents Credit When It s Due process identifies students who
Credit When It s Due/ Reverse Transfer FAQ fr students Ohi is participating in a natinal grant initiative, Credit When It s Due, designed t implement reverse-transfer, which is a prcess t award assciate
More informationVACANCY. SENIOR MANAGER: SPECIAL PROJECTS AND STAKEHOLDER MANAGEMENT x1 3 YEAR CONTRACT (WITH A POSSIBILITY OF BEING EXTENDED TO 5 YEARS) JOB LEVEL: 5
VACANCY POSITION: DURATION REGION: PORTFOLIO: SENIOR MANAGER: SPECIAL PROJECTS AND STAKEHOLDER MANAGEMENT x1 3 YEAR CONTRACT (WITH A POSSIBILITY OF BEING EXTENDED TO 5 YEARS) NATIONAL OFFICE OCEO JOB LEVEL:
More informationOsterman Research User Guides
Osterman Research User Guides Hw t Evaluate and Chse a Messaging Archival Slutin 2006 Editin Osterman Research, Cntural and RITE Chice have published a user guide that will help rganizatins f all sizes
More informationQBT - Making business travel simple
QBT - Making business travel simple In business travel, cmplexity csts. S, we ffer less f it. We adpt the latest technlgy and make it simple, transparent and highly persnal. S yu get mre f what yu need
More information2014 Entry Form (Complete one for each entry.) Fill out the entry name exactly as you want it listed in the program.
2014 Entry Frm (Cmplete ne fr each entry.) Fill ut the entry name exactly as yu want it listed in the prgram. Entry Name HFA Submissin Cntact hne Email Qualified Entries must be received by Tuesday, July
More informationIncident Management-Roles and Responsibilities
Enterprise Services Incident Management- Rles and Respnsibilities Fr Key Stakehlders Table f Cntents 1. Intrductin:... 2 2. Objective:... 2 3. In Scpe:... 2 4. Out f Scpe:... 3 5. Incident Management is
More informationResearch Report. Abstract: Advanced Malware Detection and Protection Trends. September 2013
Research Reprt Abstract: Advanced Malware Detectin and Prtectin Trends By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm, Senir Prject Manager September 2013 2013 by The Enterprise Strategy Grup,
More informationEJttilb Health. The University of Texas Medical Branch Audit Services. Audit Report. Epic In-Basket Management Audit. Engagement Number 2015-008
',. -... : t'f" ' EJttilb Health The University f Texas Medical Branch Audit Reprt Audit Engagement Number 2015-008 July 2015 nie University f Texas Medical Branch 301 University Bulevard, Suite 4.100
More informationSan Diego One-Stop Career Center Network PY 2011/2012 Revised June 2011
San Dieg One-Stp Career Center Netwrk PY 2011/2012 Revised June 2011 ADULT AND DISLOCATED WORKER PERFORMANCE POLICY 1. WIA requires a cmprehensive accuntability system t determine the effectiveness f services
More informationSolution. Industry. Challenges. Client Case Study. Legacy Systems too Costly to Maintain. Supply Chain Advantage. Delivered.
Supply Chain Advantage. Delivered. Client Case Study MEBC Supprts the Federal Aviatin Administratin Manage Prject Risk during Majr ERP Implementatin thrugh Independent Verificatin and Validatin (IV&V)
More informationMobile Workforce. Improving Productivity, Improving Profitability
Mbile Wrkfrce Imprving Prductivity, Imprving Prfitability White Paper The Business Challenge Between increasing peratinal cst, staff turnver, budget cnstraints and pressure t deliver prducts and services
More informationThe Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future
The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents
More informationWeb Development the Next Steps
Web Develpment the Next Steps Significant prgress has been made n the redesign f the Western Washingtn University hme page. The ATUS Web Services team has wrked hard in cllabratin with the University Cmmunicatins
More informationHow to Address Key Selection Criteria
Hw t Address Key Selectin Criteria Yu've seen an jb pprtunity that yu're interested in, n a jbs bard r in the press and want t apply, but where d yu start? A key requirement fr jbs in Gvernment is t respnd
More informationSystems Load Testing Appendix
Systems Lad Testing Appendix 1 Overview As usage f the Blackbard Academic Suite grws and its availability requirements increase, many custmers lk t understand the capability f its infrastructure. As part
More informationIdentifying and Using Leadership Competencies to Grow Leaders in Higher Education
Identifying and Using Leadership Cmpetencies t Grw Leaders in Higher Educatin Lri Lamb, Vice Chancellr fr Human Resurces Anita Ris, Directr, Staff and Leadership Develpment Tdd Thrsgaard, Directr, Supervisry
More informationSLDS Site Visit Report: Wisconsin May 30, 2012 2
INTRODUCTION The Statewide Lngitudinal Data Systems (SLDS) Grant Prgram cnducts site visits t its grantee states t assess prgress n SLDS grant-funded wrk, prvide technical assistance, and learn best practices.
More informationWHAT YOU NEED TO KNOW ABOUT. Protecting your Privacy
WHAT YOU NEED TO KNOW ABOUT Prtecting yur Privacy YOUR PRIVACY IS OUR PRIORITY Credit unins have a histry f respecting the privacy f ur members and custmers. Yur Bard f Directrs has adpted the Credit Unin
More informationUNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES
UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative
More informationMulti-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021
Multi-Year Accessibility Plicy and Plan fr NSF Canada and NSF Internatinal Strategic Registratins Canada Cmpany, 2014-2021 This 2014-21 accessibility plan utlines the plicies and actins that NSF Canada
More informationBaltimore Conference Call with Director of Student Services 11-18-13
Baltimre Cnference Call with Directr f Student Services 11-18-13 80,000 students 85% FRL Cntent f Cde Had 26,000 suspensins per year --- had a 24% drp in Year 1 after Cde changed Suspensin nw used as last
More informationCUSTOMER SERVICE CENTER OPERATIONS UPDATE. Prepared for Operations Committee March 2015
CUSTOMER SERVICE CENTER OPERATIONS UPDATE Prepared fr Operatins Cmmittee March 2015 Tpics Current Frecast Backgrund Frecast Primary cst drivers Cst reductin activities Next steps 2 Backgrund Current apprved
More informationGravesham Borough Council
Classificatin: Part 1 Public Key Decisin: Please specify - N Gravesham Brugh Cuncil Reprt t: Perfrmance and Administratin Cmmittee Date: 12 Nvember 2015 Reprting fficer: Subject: Crprate Perfrmance Manager
More informationLumension Connect: Online Customer Community FAQs
Lumensin Cnnect: Online Custmer Cmmunity FAQs Cpyright 2009, Lumensin Lumensin Cnnect: Online Custmer Cmmunity FAQs Table f Cntents Lumensin Cnnect:... 1 Online Custmer Cmmunity FAQs... 1 What is Lumensin
More informationOnline Learning Portal best practices guide
Online Learning Prtal Best Practices Guide best practices guide This dcument prvides Micrsft Sftware Assurance Benefit Administratrs with best practices fr implementing e-learning thrugh the Micrsft Online
More informationLean Continuous Process Improvement Training Strategy and Capacity Building Efforts at EPA
Lean Cntinuus Prcess Imprvement Training Strategy and Capacity Building Effrts at EPA July 1, 2015 Prepared by: United States Envirnmental Prtectin Agency Office f Plicy, Office f Strategic Envirnmental
More informationCase Study Law Firm Profit and Growth LBMS Transforms a Major Law Firm s Market Expansion & Increased Profitability Vision into Reality
Case Study Law Firm Prfit and Grwth LBMS Transfrms a Majr Law Firm s Market Expansin & Increased Prfitability Visin int Reality Cpyright 2011 Elegrity Incrprated. All rights reserved. N part f this dcument
More informationWITS Implementation Toolkit. For All Substance Use Disorder Network Service Providers
WITS Implementatin Tlkit Fr All Substance Use Disrder Netwrk Service Prviders February 20, 2013 WITS Implementatin Tlkit 1 Overview Beginning July 1, 2013, all SUD netwrk prviders will be required t utilize
More informationCDE Data Governance Program - CDE-Specific and SLDS (P20+) Programs
CDE Data Gvernance Prgram - CDE-Specific and SLDS (P20+) Prgrams On September 27 th and 28 th, State Supprt Team (SST) Members Crey Chatis and Jeff Sellers visited Clrad t help CDE begin a Data Gvernance
More informationImplementing an electronic document and records management system using SharePoint 7
Reprt title Agenda item Implementing an electrnic dcument and recrds management system using SharePint 7 Meeting Finance, Prcurement & Prperty Cmmittee 16 June 2008 Date Reprt by Dcument Number Head f
More informationSERVICES BEST PRACTICES
SERVICES SERVICES SERVICES BEST PRACTICES WHEN TO ENGAGE US Nt every study requires advanced prgramming and executin. Nt every team needs skills that are called upn nly infrequently. That s why CfMC partners
More informationImproved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1
Imprved Data Center Pwer Cnsumptin and Streamlining Management in Windws Server 2008 R2 with SP1 Disclaimer The infrmatin cntained in this dcument represents the current view f Micrsft Crpratin n the issues
More information6101 - DEPARTMENT OF ADMINISTRATION 14-BANKING AND FINANCIAL DIVISION
Prgram Budget Cmparisn The fllwing table summarizes the ttal executive budget fr the prgram by year, type f expenditure, and surce f funding. Prgram Budget Cmparisn Budget Item Base Fiscal 2012 Apprp.
More informationSoftware and Hardware Change Management Policy for CDes Computer Labs
Sftware and Hardware Change Management Plicy fr CDes Cmputer Labs Overview The cmputer labs in the Cllege f Design are clsely integrated with the academic needs f faculty and students. Cmputer lab resurces
More informationTo transform information into knowledge- a firm must expend additional resources to discover, patterns, rules, and context where the knowledge works
Chapter 15- Managing Knwledge Knwledge Management Landscape Knwledge management systems- supprt the creatin, capture, strage, and disseminatin f firm expertise and knwledge, have becme ne f the fastest-grwing
More informationAccident Investigation
Accident Investigatin APPLICABLE STANDARD: 1960.29 EMPLOYEES AFFECTED: All emplyees WHAT IS IT? Accident investigatin is the prcess f determining the rt causes f accidents, n-the-jb injuries, prperty damage,
More informationGroup 3 Flip Chart Notes
MDH-DLI Sympsium -- Meeting Mandates, Making the Cnnectin: Wrkers Cmpensatin Electrnic Health Care Transactins -- Nvember 5, 2014 Grup 3 Flip Chart Ntes Meeting Mandates, Making the Cnnectin: Wrkers Cmpensatin
More informationCareer opportunity [Agile Coach]
Career pprtunity [Agile Cach] Page 1 Page 2 1 Abut Wlters Kluwer Financial Services Whether cmplying with regulatry requirements r managing financial transactins, addressing a single key risk, r wrking
More informationVolunteer Tracking Software input received from APGA volunteer section members
Vlunteer Tracking Sftware input received frm APGA vlunteer sectin members Cmments received n the fllwing systems: 1. Micrsft Access Database/Excel 2. Vlgistics 3. Raiser s Edge Questins asked: What data
More informationThe Importance of Market Research
The Imprtance f Market Research 1. What is market research? Successful businesses have extensive knwledge f their custmers and their cmpetitrs. Market research is the prcess f gathering infrmatin which
More informationProject Name: Herefordshire and Worcestershire Short Course Market Research Proposal. Andrew Corcoran
Prject Name: Herefrdshire and Wrcestershire Shrt Curse Market Research Prpsal Amendment Histry: Versin N. Date Reasn fr Amendment Prject Manager Andrew Crcran Business Partnerships Office Dcument Distributin
More informationGUIDELINE INFORMATION MANAGEMENT (IM) PROGRAM PLAN
Gvernment f Newfundland and Labradr Office f the Chief Infrmatin Officer Infrmatin Management Branch GUIDELINE INFORMATION MANAGEMENT (IM) PROGRAM PLAN Guideline (Definitin): OCIO Guidelines derive frm
More informationContact Officer Contact Telephone Closing Date
Rle Descriptin Business Services Manager Jb Ad Reference Jb Evaluatin N. 13378 TRIM N. 13/435215 Wrk Unit Lcatin Classificatin Jb Type Salary Range State Schl/State High Schl r ther educatin institutin
More informationJob Classification Details Department Job Function Job Family Job Title Job Code Salary Level
Jb Classificatin Details Department Jb Functin Jb Family Jb Title Jb Cde Salary Level Chief Diversity Office Marketing, Cmmunicatins, & Outreach Cmmunicatin/Cnstituent Relatins Cmmunicatins Crdinatr PMP1
More informationCisco Innovation 2005 Study. Select Findings. August 2005
Select Findings August 2005 1 Objectives & Methdlgy Data Cllectin Timeframe: July 8-18, 2005 Respndent Prfile: Cmpany Prfile: Key Gegraphies: 635 ttal respndents 542 business decisin makers 93 IT decisin
More informationGrant Application Writing Tips and Tricks
Grant Applicatin Writing Tips and Tricks Grants are prvided by gvernment (lcal, state and natinal), charitable trusts, and by cmmunity rganisatins (eg Ltteries, Rtary, etc). Each grant has a specific purpse,
More information2008-2011 CSU STANISLAUS INFORMATION TECHNOLOGY PLAN SUMMARY
2008-2011 CSU STANISLAUS INFORMATION TECHNOLOGY PLAN SUMMARY OFFICE OF INFORMATION TECHNOLOGY AUGUST 2008 Executive Summary The mst recent CSU Stanislaus infrmatin technlgy (IT) plan was issued in 2003.
More informationService Level Agreement in IBM T Clud - ITAP
G-Clud Lt 4: Specialist Clud Services Service Definitin 100 Lngwater Avenue Green Park Reading Berkshire RG2 6GP Tel: 0118 9213 510 Email: gclud@dssec.c.uk Website: www.dssec.c.uk Intrductin Thank yu fr
More informationSmall Business Fraud Custom Study among Small Business Owners Conducted for SunTrust Banks/National Small Business Association/Edelman
Small Business Fraud Custm Study amng Small Business Owners Cnducted fr SunTrust Banks/Natinal Small Business Assciatin/Edelman Octber 17, 2007 Objective & Methdlgy Objective In cllabratin with SunTrust
More informationAzure Digital Partner of Record FAQ June 2015
Azure Digital Partner f Recrd FAQ June 2015 On August 1, 2015, Micrsft launched Digital Partner f Recrd (Digital POR) fr Azure. The Azure Digital POR replaces the frmer PSX Partner f Recrd prcess. This
More informationResearch Report. Abstract: Security Management and Operations: Changes on the Horizon. July 2012
Research Reprt Abstract: Security Management and Operatins: Changes n the Hrizn By Jn Oltsik, Senir Principal Analyst With Kristine Ka and Jennifer Gahm July 2012 2012, The Enterprise Strategy Grup, Inc.
More information