Global Aviation. Generali, Your Loyal Insurance Partner. Since generali.com

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1 Global Aviation Generali, Your Loyal Insurance Partner. Since generali.com

2 1 Generali Global Corporate & Commercial - Global Aviation Global Aviation - Generali Global Corporate & Commercial 2 Aviation: a significant driver of the global economy Over 50 years we have delivered consistent service and support to the Aviation industry, providing the full spectrum of insurance coverage and services through a global network of specialized professionals providing technically effective solutions. YOUR EXPERIENCED AND COMMITTED PARTNER Generali GC&C recognise that with 3.5 billion passengers estimated to travel yearly and approximately US$18.5 billion worth of goods traded internationally being delivered by air, the Aviation industry is part of the fabric and a significant driver of the global economy. The growth in air traffic is a highly resilient trend and this has continued in spite of a range of external shocks including financial, oil and regional crises, 9/11 and SARS. It is now expected that air traffic will double in size in the next 15 years bringing at the same time new technologies and applications. Generali GC&C appreciate that the expansion and development of the worldwide Aviation industry sector to support air transport, defence and other business activities presents new challenges combined with complex emerging risks alongside the more traditional business exposures. In this dynamic global environment there is an increasing need for more relevant and complete insurance solutions rather than just the historic products and services. Over 50 years we have delivered consistent service and support to the Aviation industry and today, we provide the full spectrum of insurance coverage and services for the diverse range of Aviation related activities across the globe from airline fleets to commercial and private aircraft operators, international airports, Aviation service providers and aerospace manufacturing companies. Our Group is committed to ensuring that our well established global capability is delivered throughout the reach of our entire network and across all of our competencies in support of your industry. DEDICATED TEAM Global Aviation is a worldwide network of dedicated insurance professionals with a long established service pedigree. We are committed to provide a flexible service with innovative and technically effective solutions. To drive this Generali GC&C has established Aviation as a Global Business Initiative and built a unique team - Global Aviation - taking a comprehensive view on the worldwide Aviation industry to deliver our proposition. RELIABILITY AND KNOW-HOW You can always count on our dedicated team. We not only value long-term relationships with our customers, but also honest feedback. We invite our intermediaries and customers to meet with our specialists and evaluate potential concerns together, in order to offer the most appropriate insurance solutions as part of our partnership.

3 3 Generali Global Corporate & Commercial - Global Aviation Global Aviation - Generali Global Corporate & Commercial 4 Global Excellence delivered locally for our Clients Global Aviation is organised to deliver the value and experience of the entire team engaging their unique knowledge of this highly interdependent industry: SERVICE A reliable and innovative market leader for Airlines, Supply & Infrastructure and General Aviation GLOBAL AVIATION Providing Global excellence delivered locally by a cross border multi-disciplined team operating as an Industry Practice Group to continually evolve relevant Client solutions and services; Deploying significant leading capacity with excellent financial security in support of our Clients; Listening to Client needs and appreciating their risk and industry challenges; Building long term partnerships based on a team approach and putting the client first to create a flexible offering and service aligned to customer value; Structuring complex multi line and multi national risk and insurance solutions beyond the single dimension of Aviation Insurance; Working in concert with key international and country industry associations to keep our offering at the forefront of solutions development and generate stronger shared value from our products and services. More than 50 Aviation specialist practitioners serving Clients with aeronautical, engineering and legal backgrounds A worldwide network of support coordinated by 11 Global Aviation team hubs Global Aviation provides Clients with a dedicated Service Team and Leading Underwriter expertise and competence. Specialised Technical Knowledge of the Aviation Industry coupled with tailored Service Level Agreements to meet Clients needs and a 360 response are the foundations of our proposition. DELIVERY Bespoke policy documentation with blended and improved coverage; Relevant Industry Knowledge and Experience; Timely service delivery in all time zones through our Global network reach; Global Support for Local Risk & Insurance requirements; Comprehensive Claims Management Services; Risk Management and Loss Control Capabilities; Investing in client partnerships by contributing to mutually agreed risk and safety initiatives.

4 5 Generali Global Corporate & Commercial - Global Aviation Global Aviation - Generali Global Corporate & Commercial 6 Your Global Business Partner Airline International Airlines Commuter & Regional Airlines Cargo Airlines Aircraft Lessors & Financiers Aviation Property and Business Interruption GLOBAL AVIATION AT 360 Aviation as a Global Business Initiative in GC&C looks beyond simply providing our specialist suite of Aviation insurance products and services. Global Aviation s mission is to promote industry specific solutions delivering the full scope of GC&C products and capabilities including blended Liability, Property & Business Interruption, Financial Lines, Construction and Cargo covers. Global Aviation Client focus Supply & Infrastructure Aerospace Manufacturers Aviation MRO/FBO Airports Air Traffic Management Aviation Service Providers Aviation Refuellers Airport Contractors Global Aviation 360 delivery Casualty including Employers Liability Financial Lines Accident and Health Transit Risks Generali has experienced and highly competent professionals in the analysis and management of risks. With a network of almost 100 risk engineers, Generali can offer its GC&C clients dedicated services to support their business needs. As part of our Global Business Lines structure we offer a seamless blend of solutions for our customers needs, linking in Generali Employee Benefits (GEB) and Europ Assistance (EA) leveraging their global market leadership to enhance the overall value to our clients. We offer an innovative holistic approach to the Aviation industry through Generali. Three Solutions, One Partner. This proposition is delivered through our global network reach in 140 countries. General Aviation Executive Jet Fleets Utility Helicopter Fleets Private Aircraft Government Agency UAS/RPV/Drones Construction Employee Benefits Global Aviation will be there for you every step of the way, giving you professional and reliable support with value on a long term basis. Assistance

5 7 Generali Global Corporate & Commercial - Global Aviation Global Aviation - Generali Global Corporate & Commercial 8 Being there when it really matters Global Delivery through Local Presence DEDICATED CLAIMS SERVICES We understand very well that claims and incidents can produce a strong impact to a company affecting brand, operational activity, customer & regulator relations, business partnerships and ultimately company performance, thus we offer the support of our Aviation claims specialists and other service providers to help prepare you for such eventuality and provide you with the strongest technical support throughout the complete handling and resolution process. Global Support and Competence Global experience Our team of Aviation claims specialists strategically located across our global network have direct experience of handling many large and sensitive losses. Tailor-made customer service We offer a tailor-made customer service for each and every client, including a claims management protocol and service level agreement. Dedicated experts and lawyers Dedicated adjusters and lawyers - leaders in their field with regional presence - will be selected with you to join the team and applicable seminars structured to support both risk awareness and the claims management service. Organization of crisis management Crisis Management Service to help prepare our clients for any major event. Working relationships We have close working relationships with specialist companies that we can engage to support risk and operational initiatives. Global Aviation Hubs

6 9 Generali Global Corporate & Commercial - Global Aviation Dedicated Professionals Main Offices in Milan, London, Madrid, Paris, Prague, New York, Sao Paolo and Hong Kong Multinational Programs managed Risk Control Engineers worldwide Countries with Customer and Broker Services Generali Global Corporate & Commercial (GC&C) is a new business unit that harnesses the skills and competences of the Generali Group to provide a full range of property, casualty and specialty protection lines to corporate and commercial clients and their brokers worldwide. GC&C aims to provide corporate and commercial clients with premium risk management solutions and services, leveraging its knowledge and expertise in local markets, through unrivalled leadership in Western and Central & Eastern Europe as well as an established presence in emerging Latin American and Asian countries. GC&C s sales professionals work alongside clients and their intermediaries to help them understand how to manage and transfer risks. Fully dedicated underwriters, claims experts and risk control engineers work together to provide insurance programs and services tailored to client needs. GC&C supports the corporate & commercial community worldwide through continuous development, long-term customer engagement and service excellence in a continuously changing marketplace. contact.gcc@generali.com

7 as of September 2015 Global Aviation Contacts Martin Rossiter Head of Global Aviation T: 0044 (0) Global Aviation contacts for Italy Paolo Silvestri T: Emanuele Olivetti T: Andrea Lanzaro T: Global Aviation contacts for UK Joe Lawrence T: 0044 (0) Bobby Adams T: 0044 (0) Andrew Brooks T: 0044 (0) Global Aviation contacts for Spain/Portugal Bernardo Gonzalez T: Jacobo Carrasco Bahamonde T: Global Aviation contacts for CEE Kateřina Kůrková T: Bogdan Leustean T: Global Aviation contacts for Turkey Murat Şişli T: Global Aviation contacts for Asia Jatin Punjani T: Hayden Seach T: Global Aviation contacts for LATAM Bernardo Roque de Pinho T: Andrés Cárdenas Uribe T: Global Aviation contacts for USA Bill Skapof T