Having trouble with your strategy? then map it!

Size: px
Start display at page:

Download "Having trouble with your strategy? then map it!"

Transcription

1 Having trouble with your strategy? then map it! Helmut Maderbacher Consultant SAS Austria

2 Overview Reasons for problems Requirements for strategies Increasing shareholder value Definition of success Strategy theme categories Strategy Map Building a strategy map using SAS Strategic Vision 2

3 Reasons for Problems Strategies are not well defined Strategies do not show a good way to reach the goals or the organization 3

4 Reasons for Problems Strategies are not executed Strategy is too complex and/or not transparent for the organization 4

5 Requirements for Strategies Strategies have to be well defined, transparent and structured 5

6 Overall Goal The overall goal for all organizations is to increase the shareholder (or stakeholder) value. 6

7 Increasing Shareholder Value Two common methods to increase the shareholder value are Increase short-term profits Promise future profits 7

8 Increase short-term profit Chainsaw Al Dunlap Cost-cutting Productivity improvement Increasing current profits Increasing shareholder value 8

9 Problem Works only once and generates no sustainable growth 9

10 Promise future profits Dot.com companies Enormouse shareholder value on the promise of future profits from innovative product and service strategies 10

11 Problem Promises only long-term growth, but generates no short-term profits 11

12 Goal Define overarching strategic objective to create growth in shareholder value that is sustained. 12

13 Definition of success How do I define success? 13

14 Point Estimates Increasing retorn on capital to 14% Increase same-store sales by 5%... Do not use point estimates to define success! 14

15 Point Estimates Mobilize organizations Generate only short-term performance Can not be repeated year after year 15

16 Multiple Strategy Themes Define an overarching theme E. g. Be Industry Leader Define three to six strategy sub components Each of these themes creates impact at different points and time 16

17 Multiple Strategy Themes Multiple strategy themes reflect Short-term profit Growth ensurance Long-term value creation 17

18 Strategy Theme Categories Strategic Objective Operational Effectiveness Strategies Sustained Growth in Shareholder Value Customer Management Strategies Product Innovation Strategies 18

19 Operational Effectiveness Strategies Improve the efficience of core business processes Impacts usually within 12 to 24 months E. g. Achieve best cost in all business processes 19

20 Product Innovation Strategies Development of new products, markets and relationships Help to sustain future growth Impacts depend on the industry (2 10 years) E. g. Develop new business for exceptional growth 20

21 Customer Management Strategies Get a better understanding realtionships with customers Impacts are between Product Innovation Stratategies and Operational Effectiveness Strategies E. g. Become customer- and market-focused 21

22 Strategy Theme Categories long-wave mid-wave short-wave Operational Effectiveness Customer Management Product Innovation 22

23 Strategy Theme Categories While specific strategic themes vary across different industries, the three main categories are always the same. 23

24 Strategy Map In a strategy map defined sub-strategies have to be structured and joined to meet the overall goal by defining the dependencies of the sub-strategies and assigning them to the perspectives. 24

25 Building a Strategy Map using SAS Strategic Vision 25

26 26 Copyright 2001, SAS Institute Inc. All rights reserved.

. g .,, . . , Applicability of

More information

Copyright 2013 wolfssl Inc. All rights reserved. 2

Copyright 2013 wolfssl Inc. All rights reserved. 2 - - Copyright 2013 wolfssl Inc. All rights reserved. 2 Copyright 2013 wolfssl Inc. All rights reserved. 2 Copyright 2013 wolfssl Inc. All rights reserved. 3 Copyright 2013 wolfssl Inc. All rights reserved.

More information

Our Vision and Strategy. Healthwatch Surrey C.I.C. April 2015

Our Vision and Strategy. Healthwatch Surrey C.I.C. April 2015 Our Vision and Strategy Healthwatch Surrey C.I.C. Introduction This Strategy describes the overarching aims of Healthwatch Surrey, who we are and what we wish to achieve. Who we are: We are an independent

More information

Project Portfolio Office April 2014. Information and Communications Technology P ROJECT PORTFOLIO O FFICE M AY 2014 D RAFT. Page 1

Project Portfolio Office April 2014. Information and Communications Technology P ROJECT PORTFOLIO O FFICE M AY 2014 D RAFT. Page 1 Information and Communications Technology P ROJECT PORTFOLIO O FFICE M AY 2014 D RAFT Page 1 Project Portfolio Office Purpose of a Project Portfolio Office The creation of a Project Portfolio Office (PPO)

More information

Manchester City Council Report For Resolution. Report to: Personnel Committee - 25th September 2012

Manchester City Council Report For Resolution. Report to: Personnel Committee - 25th September 2012 Manchester City Council Report For Resolution Report to: Personnel Committee - 25th September 2012 Subject: Report of: Director of Education and Skills Chief Executive Purpose of Report This report seeks

More information

Fiduciary Duty in Support of Responsible Investment

Fiduciary Duty in Support of Responsible Investment CONVENING REPORT Fiduciary Duty in Support of Responsible Investment January 14, 2015 Introduction On January 14, 2015, the Initiative for Responsible Investment held a Convening to discuss Fiduciary Duty

More information

Change Management. Seven Steps to Successful Change Management

Change Management. Seven Steps to Successful Change Management Change Management Seven Steps to Successful Change Management Horst Abraham June 2016 Ross School of Business - University of Michigan Executive Education 1 Identify Your Change Target With a colleague

More information

Board of Member States ERN implementation strategies

Board of Member States ERN implementation strategies Board of Member States ERN implementation strategies January 2016 As a result of discussions at the Board of Member States (BoMS) meeting in Lisbon on 7 October 2015, the BoMS set up a Strategy Working

More information

Principles of Financial Management for Sanlam Employee Benefits Provider Pension Products. Employee Benefits: Investments

Principles of Financial Management for Sanlam Employee Benefits Provider Pension Products. Employee Benefits: Investments Principles of Financial Management for Sanlam Employee Benefits Provider Pension Products Employee Benefits: Investments Contents Page Introduction 2 Background 2 Purpose of Principles and Practices of

More information

CHADBURN LAKE PARK. Planning Process & Context. Management Plan. The Chadburn Lake Park Management Plan will: The question we re seeking to answer:

CHADBURN LAKE PARK. Planning Process & Context. Management Plan. The Chadburn Lake Park Management Plan will: The question we re seeking to answer: Planning Process & Context The Chadburn Lake Park will: The question we re seeking to answer: What we ve already done What s next? Planning Process & Context Where did Chadburn Lake Park come from? Who

More information

The Law of Corporate Finance: General Principles and EU Law

The Law of Corporate Finance: General Principles and EU Law Petri Mantysaari The Law of Corporate Finance: General Principles and EU Law Volume I: Cash Flow, Risk, Agency, Information 4y Springer Table of Contents Introduction 1 1.1 What Does Corporate Finance

More information

Guide to Media Evaluation. 1. What is the purpose of Media Evaluation? 2. What forms can it take?

Guide to Media Evaluation. 1. What is the purpose of Media Evaluation? 2. What forms can it take? Guide to Media Evaluation 1. What is the purpose of Media Evaluation? Good strategic management of corporate and marketing communication requires clear vision, planning and review. Effective communication

More information

A step by step guide to writing a College Student Engagement Strategy. Stage 1 - Identify your aims. Stage 2 - Gather your evidence

A step by step guide to writing a College Student Engagement Strategy. Stage 1 - Identify your aims. Stage 2 - Gather your evidence A step by step guide to writing a College Student Engagement Strategy Stage 1 - Identify your aims -Identify project Sponsors - Create a student led working party -Set your Vision - Draft an action plan

More information

Focused examination of learning disability assessment and care management services 2010

Focused examination of learning disability assessment and care management services 2010 Focused examination of learning disability assessment and care management services 2010 Scope of examination As identified through discussion of the Director s report for 2009/10, Jill Lewis, Regional

More information

National Standards for Disability Services. DSS 1504.02.15 Version 0.1. December 2013

National Standards for Disability Services. DSS 1504.02.15 Version 0.1. December 2013 National Standards for Disability Services DSS 1504.02.15 Version 0.1. December 2013 National Standards for Disability Services Copyright statement All material is provided under a Creative Commons Attribution-NonCommercial-

More information

Marketing & Communications

Marketing & Communications & 1 & Coordinator / Assistant Supports the Department with the coordination and development of reports. May also be required to perform marketing administrative duties. Diploma $1,800-$2,500 & Oversees

More information

1. An overview of local authority communications p3. 2. New National Reputation Project p3. 3. Key aims of the Corporate Communications Strategy p4

1. An overview of local authority communications p3. 2. New National Reputation Project p3. 3. Key aims of the Corporate Communications Strategy p4 Corporate Communications Strategy 2010-2015 Contents 1. An overview of local authority communications p3 2. New National Reputation Project p3 3. Key aims of the Corporate Communications Strategy p4 4.

More information

Commonwealth Heritage

Commonwealth Heritage au s t r a l i a s Commonwealth Heritage MAKING A HERITAGE STR ATEGY What is a heritage strategy? Who needs to prepare a heritage strategy? When does a heritage strategy have to be prepared? When should

More information

NORTH EAST SCOTLAND COLLEGE HUMAN RESOURCES STRATEGY. Version Date: 18 November 2014 Approved by: Human Resources Committee

NORTH EAST SCOTLAND COLLEGE HUMAN RESOURCES STRATEGY. Version Date: 18 November 2014 Approved by: Human Resources Committee NORTH EAST SCOTLAND COLLEGE HUMAN RESOURCES STRATEGY Version Date: 18 November 2014 Approved by: Human Resources Committee HUMAN RESOURCES STRATEGY 1.0 Introduction 1.1 The merger of Aberdeen and Banff

More information

Call Center Optimization. Utility retail competition is about customer satisfaction, and not just retail prices

Call Center Optimization. Utility retail competition is about customer satisfaction, and not just retail prices Energy, Utilities and Chemicals the way we see it Call Center Optimization Utility retail competition is about customer satisfaction, and not just retail prices Customers critical awareness; emancipation

More information

HEAD OF POLICY AND ADVOCACY

HEAD OF POLICY AND ADVOCACY JOB DESCRIPTION JOB TITLE: DEPARTEMENT: LOCATION: REPORTING TO: COUNTRY REPRESENTATIVE - SENEGAL PAN- AFRICAN PROGRAMME DAKAR, SENEGAL HEAD OF POLICY AND ADVOCACY BACKGROUND & ORGANISATIONAL CONTEXT ACORD

More information

SFC Featured Categories, Magento Extension Documentation

SFC Featured Categories, Magento Extension Documentation SFC Featured Categories, Magento Extension Documentation Copyright 2009 2010. StoreFront Consulting, Inc. All rights reserved. Developer: StoreFront Consulting, Inc. Platform: Magento Magento Version Compatibility:

More information

Understanding of Enterprise Architecture - Essences and Framework

Understanding of Enterprise Architecture - Essences and Framework [Term Project Report] Understanding of Enterprise Architecture - Essences and Framework InBong(I.B) Jeon MBA 2007 April 28, 2007 BADM590: IT Governance, Information Trust, and Risk Management Professor

More information

EFFECTIVE CHANGE MANAGEMENT Skills to make change management a culture that delivers project benefits and a return on investment.

EFFECTIVE CHANGE MANAGEMENT Skills to make change management a culture that delivers project benefits and a return on investment. Management Consulting Systems Integration Managed Services WHITE PAPER EFFECTIVE CHANGE MANAGEMENT Skills to make change management a culture that delivers project benefits and a return on investment.

More information

What is A Competitive Advantage? And Who Needs One? By Linda Henman, Ph.D.

What is A Competitive Advantage? And Who Needs One? By Linda Henman, Ph.D. What is A Competitive Advantage? And Who Needs One? By Linda Henman, Ph.D. Every organization is headed somewhere. Too often, however, that direction is not the result of a conscious choice. Instead, leaders

More information

Goal setting is a powerful process for thinking about your ideal future and for motivating yourself to turn your vision of this future into reality.

Goal setting is a powerful process for thinking about your ideal future and for motivating yourself to turn your vision of this future into reality. Topic 1: Goals Goal setting is a powerful process for thinking about your ideal future and for motivating yourself to turn your vision of this future into reality. The process of setting goals helps you

More information

Guiding Principles for Financial Resiliency

Guiding Principles for Financial Resiliency Guiding Principles for Financial Resiliency By Heather Johnston Most governments are developing ways to provide a high level of services with fewer resources. The best way to accomplish that over the long

More information

1. Dream, Mission, Vision and Values

1. Dream, Mission, Vision and Values 1. Dream, Mission, Vision and Values This document constitutes Chapter 1 of the Fundamental Texts of CGI Group Inc. It begins with the mission statement of the company and is followed by the vision, the

More information

Ten Critical Steps. for Successful Project Portfolio Management. RG Perspective

Ten Critical Steps. for Successful Project Portfolio Management. RG Perspective RG Perspective Ten Critical Steps for Successful Project Portfolio Management 11 Canal Center Plaza Alexandria, VA 22314 HQ 703-548-7006 www.robbinsgioia.com 2016 Robbins Gioia Across all sectors of the

More information

The role of IT in business-led Data Governance. by First San Francisco Partners

The role of IT in business-led Data Governance. by First San Francisco Partners The role of IT in business-led Data Governance by First San Francisco Partners 2 It s been said the first step in solving any problem is recognizing there is one. Fortunately today, more and more companies

More information

Strategic Planning at Lane Community College

Strategic Planning at Lane Community College Strategic Planning at Lane Community College Lane Community College s 21-215 Strategic Plan was prepared by College Council through a year-long process of engagement with college stakeholders, study, data

More information

Update on NHSCB Key features of (proposed) NHSCB operating model for primary care

Update on NHSCB Key features of (proposed) NHSCB operating model for primary care Aim to cover Update on NHSCB Key features of (proposed) NHSCB operating model for primary care NHSCB dental commissioning strategy all dental services Concept and context of local professional networks

More information

THE SOUTH AFRICAN HERITAGE RESOURCES AGENCY MANAGEMENT OF PERFORMANCE INFORMATION POLICY AND PROCEDURES DOCUMENT

THE SOUTH AFRICAN HERITAGE RESOURCES AGENCY MANAGEMENT OF PERFORMANCE INFORMATION POLICY AND PROCEDURES DOCUMENT THE SOUTH AFRICAN HERITAGE RESOURCES AGENCY MANAGEMENT OF PERFORMANCE INFORMATION POLICY AND PROCEDURES DOCUMENT ACCOUNTABLE SIGNATURE AUTHORISED for implementation SIGNATURE On behalf of Chief Executive

More information

Good Practice Guidelines for Indicator Development and Reporting

Good Practice Guidelines for Indicator Development and Reporting Good Practice Guidelines for Indicator Development and Reporting A contributed paper Third World Forum on Statistics, Knowledge and Policy Charting Progress, Building Visions, Improving Life 27-30 October

More information

NIGP: THE FOREMOST AUTHORITY IN PUBLIC PROCUREMENT. NIGP 151 Spring Street Herndon, Va 20170 703.736.8900

NIGP: THE FOREMOST AUTHORITY IN PUBLIC PROCUREMENT. NIGP 151 Spring Street Herndon, Va 20170 703.736.8900 NIGP 151 Spring Street Herndon, Va 20170 703.736.8900 CUSTOMER CARE: 800.367.6447, Ext. 0 ONLINE: nigp.org nsite.nigp.org nigp.org/linkedin facebook.com/officialnigp twitter.com/officialnigp NIGP: THE

More information

COMMUNICATION STRATEGY FOR THE UNIVERSITY OF GOTHENBURG

COMMUNICATION STRATEGY FOR THE UNIVERSITY OF GOTHENBURG STYRDOKUMENT Dnr F V 2014/71 COMMUNICATION STRATEGY FOR THE UNIVERSITY OF GOTHENBURG Published Decision-maker Responsible body medarbetarportalen.gu.se/styrdokument Vice-Chancellor Kommunikationsenheten

More information

HEALTHCARE MBA STRATEGIC PLAN 2015-2020. A Strategy of Dreaming, Learning, Doing and Becoming

HEALTHCARE MBA STRATEGIC PLAN 2015-2020. A Strategy of Dreaming, Learning, Doing and Becoming HEALTHCARE MBA STRATEGIC PLAN 2015-2020 A Strategy of Dreaming, Learning, Doing and Becoming TABLE OF CONTENTS INTRODUCTION OUR PROGRAM HISTORY AND STRUCTURE BEYOND POSSIBLE 2020: THE UNIVERSITY STRATEGIC

More information

LMS Advisory Committee Recommendation

LMS Advisory Committee Recommendation LMS Advisory Committee Recommendation INTRODUCTION At Ohio State, we are not just about providing education, we are about advancing education. In fact, the first of the university s core goals is "to provide

More information

CREATING VALUE FOR STAKEHOLDERS

CREATING VALUE FOR STAKEHOLDERS UVA-S-0169 January 11, 2010 CREATING VALUE FOR STAKEHOLDERS A good strategist must learn how to think carefully about the creation of value for customers, suppliers, employees, communities, and shareholders.

More information

COMMUNICATIONS MASTER PLAN 2012

COMMUNICATIONS MASTER PLAN 2012 COMMUNICATIONS MASTER PLAN 2012 This document was approved by Mississauga s City Council on May, 9, 2012 and is intended for internal use; it provides staff with a new Communications vision and framework

More information

15 December 2015. Policy for the Definition and Coordination of the Iberdrola Group and Foundations of Corporate Organisation

15 December 2015. Policy for the Definition and Coordination of the Iberdrola Group and Foundations of Corporate Organisation 15 December 2015 Policy for the Definition and Coordination of the Iberdrola Group and Foundations of Corporate Organisation Content 1. General Principles 3 2. Definition of the Corporate and Governance

More information

BUSINESS PROCESS IMPROVEMENT (BPI ) DEFINED

BUSINESS PROCESS IMPROVEMENT (BPI ) DEFINED BUSINESS PROCESS IMPROVEMENT (BPI ) DEFINED From our experiences we coined the definition of Business Process Improvement as the Simplification and clarification of the way that people interact with the

More information

Supply Chain Governance framework

Supply Chain Governance framework Conflict of Interest within a coherent Supply Chain Governance framework www.inoxico.com What is Conflict of Interest? Tension between multiple competing interests, personal or financial Conflict of Interest

More information

NAAS - inacol Standards for Quality Online Programs

NAAS - inacol Standards for Quality Online Programs NAAS - inacol Standards for Quality Online Programs Institutional Standards Institutional standards address the organization's vision, mission, philosophy and beliefs. The institutional standards define

More information

Sanlam Life Insurance Limited Principles of Financial Management (PFM) for Sanlam Life Linked and Market- Related Products

Sanlam Life Insurance Limited Principles of Financial Management (PFM) for Sanlam Life Linked and Market- Related Products Version 5: June 2013 Sanlam Life Insurance Limited Principles of Financial Management (PFM) for Sanlam Life Linked and Market- Related Products Table of Contents Section 1 - Introduction 1.1 Background

More information

Do Not Copy. SAP: Building a Leading Technology Brand (A) CONTENTS ABSTRACT

Do Not Copy. SAP: Building a Leading Technology Brand (A) CONTENTS ABSTRACT ID#090518A REVISED ON SEPTEMBER 14, 2009 CENTER ON GLOBAL BRAND LEADERSHIP CASE SERIES SAP: Building a Leading Technology Brand (A) BY BERND H. SCHMITT * AND DAVID ROGERS ABSTRACT Hasso Plattner, co-ceo

More information

Session One: Why are we here? West Belconnen Local Design Team

Session One: Why are we here? West Belconnen Local Design Team Session One: Why are we here? West Belconnen Local Design Team The Local Design Team (LDT) was asked to consider what they hoped to achieve through the design process and to think about why they were there.

More information

WHITE PAPER: STRATEGIC IMPACT PILLARS FOR OPTIMIZING BUSINESS PROCESS MANAGEMENT IN GOVERNMENT

WHITE PAPER: STRATEGIC IMPACT PILLARS FOR OPTIMIZING BUSINESS PROCESS MANAGEMENT IN GOVERNMENT WHITE PAPER: STRATEGIC IMPACT PILLARS FOR OPTIMIZING BUSINESS PROCESS MANAGEMENT IN GOVERNMENT IntelliDyne, LLC MARCH 2012 Strategic Impact Pillars for Optimizing Business Process Management in Government

More information

The Transformation of Tax Something Big is Happening Here

The Transformation of Tax Something Big is Happening Here The Transformation of Tax Something Big is Happening Here Expectations of the tax function are evolving Real transformation requires a diverse team Three factors driving the transformation imperative Next

More information

OUR STRATEGIC PLANNING JOURNEY

OUR STRATEGIC PLANNING JOURNEY OUR STRATEGIC PLANNING JOURNEY The Department of Medicine Strategic Plan Our roadmap for the future It will shape and guide what the Department of Medicine does, why we do it, and our priorities, with

More information

Chapter Seven STOCK SELECTION

Chapter Seven STOCK SELECTION Chapter Seven STOCK SELECTION 1. Introduction The purpose of Part Two is to examine the patterns of each of the main Dow Jones sectors and establish relationships between the relative strength line of

More information

15 December 2015. General Risk Control and Management Policy

15 December 2015. General Risk Control and Management Policy 15 December 2015 General Risk Control and Management Policy Content 1. Purpose 3 2. Scope 3 3. Risk Factors - Definitions 3 4. Basic Principles 4 5. Comprehensive Risk Control and Management System 4 6.

More information

Request for Proposal for the Production of 2D Animated Videos

Request for Proposal for the Production of 2D Animated Videos Date: Tuesday 01 December 2015 Request for Proposal for the Production of 2D Animated Videos The Strategic Interventions to Combat Violence against Women project of the National Council for Women (NCW)

More information

YIT Business Principles

YIT Business Principles YIT Business Principles Contents 1 Mission, vision and values the basis of YIT s way of working 4 2 YIT Leadership Principles 6 3 YIT s relationship with its stakeholders 8 3.1 Relationship with YIT s

More information

Corporate Governance Worldwide

Corporate Governance Worldwide Corporate Governance Worldwide A guide to best practices for managers Güler Manisalı Darman International Chamber of Commerce 1 CORPORATE GOVERNANCE WORLDWIDE Published in July 2004 by ICC PUBLISHING S.A.

More information

Good Corporate Governance and Ethics Code Thai Airways International Public Company Limted

Good Corporate Governance and Ethics Code Thai Airways International Public Company Limted 12 Thai Airways International Public Company Limted CONTENT Announcement of THAI 2 PART 1: General Provision 3 Article 1. Definition 3 Article 2. Vision 3 Article 3. Culture of Organization 3 Article 4.

More information

Balanced Scorecard: Better Results with Business Analytics

Balanced Scorecard: Better Results with Business Analytics WHITE PAPER Balanced Scorecard: Better Results with Business Analytics Putting intuition, gut feelings and guesswork aside to take strategy execution to the next level Table of Contents Introduction...

More information

working to ensure that all peoples have access to the safe, clean drinking water supplies they need to sustain health and preserve life and dignity. We embrace that role and are committed to honoring the

More information

5/30/2012 PERFORMANCE MANAGEMENT GOING AGILE. Nicolle Strauss Director, People Services

5/30/2012 PERFORMANCE MANAGEMENT GOING AGILE. Nicolle Strauss Director, People Services PERFORMANCE MANAGEMENT GOING AGILE Nicolle Strauss Director, People Services 1 OVERVIEW In the increasing shift to a mobile and global workforce the need for performance management and more broadly talent

More information

TGA key performance indicators and reporting measures

TGA key performance indicators and reporting measures TGA key indicators and reporting measures Regulator Performance Framework Version 1.0, May 2015 About the Therapeutic Goods Administration (TGA) The Therapeutic Goods Administration (TGA) is part of the

More information

Executive Director Performance Review

Executive Director Performance Review Executive Director Performance Review Board Toolkit October 2012 The board s role in growing and developing the organization includes assessment of the Executive Director. The performance review process

More information

COIMBATORE INSTITUTE OF TECHNOLOGY, COIMBATORE

COIMBATORE INSTITUTE OF TECHNOLOGY, COIMBATORE COIMBATORE INSTITUTE OF TECHNOLOGY, COIMBATORE INSTITUTIONAL GOVERNANCE REVIEW TEMPLATE A PRIMARY ACCOUNTABILITIES SELF REVIEW QUESTIONS Assessment Scale Enter assessment scale and provide a bullet point

More information

What is Complexity Leadership?

What is Complexity Leadership? Complexity Leadership in Healthcare Organizations Dr. Mary Uhl-Bien Howard Hawks Chair in Business Ethics & Leadership University of Nebraska 2012 Mary Uhl-Bien What is Complexity Leadership? Traditional

More information

Scrum. The Essence. Tobias Mayer, http://agilethinking.net. Sonntag, 19. Februar 12

Scrum. The Essence. Tobias Mayer, http://agilethinking.net. Sonntag, 19. Februar 12 Scrum The Essence What is Scrum? Scrum is a framework that allows you to create your own lightweight process for developing new products. Scrum is simple. It can be understood and implemented in a few

More information

Identify appropriate resources for long term, effective communication

Identify appropriate resources for long term, effective communication GSM Communications Strategy Interim (3 month) CDO Report June 2014 Drawing up a communications strategy to enable our community development work is an art, not a science and there are lots of different

More information

Frequently Asked Questions. MUFG Union Bank, N.A. General. 1. Why are you integrating operations?

Frequently Asked Questions. MUFG Union Bank, N.A. General. 1. Why are you integrating operations? 01 JULY 2014 General 1. Why are you integrating operations? This was a careful decision about how we can best serve customers, with the goal of providing the most competitive mix of banking solutions and

More information

integrated marketing, communications and branding

integrated marketing, communications and branding integrated marketing, communications and branding a new approach New Vice President for Marketing New Division of Marketing and Communications who is in the marketing area? CURRENT Vice President for Marketing

More information

Principles for High Quality Interpreting and Translation Services REGIONAL EVENT WORKSHOPS. 13th May Leeds Thackray Medical Museum

Principles for High Quality Interpreting and Translation Services REGIONAL EVENT WORKSHOPS. 13th May Leeds Thackray Medical Museum Four regional events took place in May 2015 REGIONAL EVENT WORKSHOPS 13th May Leeds Thackray Medical Museum 14th May Manchester Kings House Conference Centre 19th May Birmingham Signing Tree Conference

More information

Welcome to ICMI s Leadership and Business Management. ICMI Study Course

Welcome to ICMI s Leadership and Business Management. ICMI Study Course Welcome to ICMI s Leadership and Business Management Study Course Strategy and Valuation We will begin the session shortly. Administrative Notes Participate! Taking notes 3.1 1 Today s Agenda Vision, mission

More information

Benefits. MIRACLE Benefits. I have no idea! What is going on in here? Konferencja "Bezpieczny Projekt" WARSZAWA 11 maja 2010 r.

Benefits. MIRACLE Benefits. I have no idea! What is going on in here? Konferencja Bezpieczny Projekt WARSZAWA 11 maja 2010 r. Programme Plan MIRACLE Benefits Benefits What is going on in here? I have no idea! 1 W A R S Z A W A R Z E S Z Ó W W R O C Ł A W 1 Fitting the pieces together How the APMG Product Set helps you manage

More information

Welcome! The new ÖROKs Spatial Monitoring System www.oerok atlas.at Real CORP 2014. May 23 rd 2014

Welcome! The new ÖROKs Spatial Monitoring System www.oerok atlas.at Real CORP 2014. May 23 rd 2014 Welcome! The new ÖROKs Spatial Monitoring System www.oerok atlas.at Real CORP 2014 May 23 rd 2014 Agenda Information: ÖROK Austrian Conference on Spatial Planning Background: ÖROKs Spatial Monitoring System

More information

Business Plan Example. 31 July 2020

Business Plan Example. 31 July 2020 Business Plan Example 31 July Index 1. Business Overview 1.1Objectives 1.2Vision Mission and Values 1.3 Keys to Success 2. Business Management 3. Services 2.1 Company Summary 2.2 Company Ownership 2.3

More information

White Paper. Managed Services. Part 2: True Value Creation Partnership. February 2013. ISO 9001 No. FS 28117

White Paper. Managed Services. Part 2: True Value Creation Partnership. February 2013. ISO 9001 No. FS 28117 White Paper Managed Services Part 2: True Value Creation Partnership February 2013 ISO 9001 No. FS 28117 Managed Services Preface 01 Introduction 01 Transition to Managed Services 05 Telecom domain knowhow

More information

Code of Conduct for Directors Electricity Generating Public Company Limited Group

Code of Conduct for Directors Electricity Generating Public Company Limited Group Code of Conduct for Directors Electricity Generating Public Company Limited Group CONTENT PAGE NO. 1. MESSAGE FROM THE CHAIRMAN 2 2. GUIDING PRINCIPLES 3 3. DIRECTORS CODE OF CONDUCT 5 4. DIRECTORS COMMITMENT

More information

The authors provide the frameworks, analysis tools and route-maps to understand and action creating a marketdriven

The authors provide the frameworks, analysis tools and route-maps to understand and action creating a marketdriven : How to build and lead a market-driven organisation Malcolm McDonald, Martin Christopher, Simon Knox & Adrian Payne FT/Prentice Hall, 2001 ISBN: 0273642499, 206 pages Theme of the Book Marketing is too

More information

Introduction to Directors Institute of Finland. Jorma Eloranta 13 June 2014 Directors Institute of Finland / Hallitusammattilaiset ry

Introduction to Directors Institute of Finland. Jorma Eloranta 13 June 2014 Directors Institute of Finland / Hallitusammattilaiset ry Introduction to Directors Institute of Finland Jorma Eloranta Trends in corporate boards The business environment and global economy have changed considerably during the last ten years Regulation and corporate

More information

University of Strathclyde: Information Services Directorate Operational Plan for 2014/15

University of Strathclyde: Information Services Directorate Operational Plan for 2014/15 University of Strathclyde: Information Services Directorate Operational Plan for 2014/15 Enabling the future: transforming our information systems and technology 2014/15 2014/2015 CONTENTS 1 DRIVERS, STRATEGIC

More information

SMART INFO. SMART Sustainability Assessments in the Food and Agriculture Sector

SMART INFO. SMART Sustainability Assessments in the Food and Agriculture Sector SMART INFO SMART Sustainability Assessments in the Food and Agriculture Sector Sustainable Food Systems Society GmbH Ackerstrasse 113 5070 Frick, Switzerland Tel. +41 (0)62 865 72 67 moritz.teriete@sustainable-food.com

More information

Performance Measures Development Committee Charter & Project Plan

Performance Measures Development Committee Charter & Project Plan The Santa Clara County Mental Health Department s Director, Dr. Nancy Pena, is convening a Performance Measures Committee to develop a dashboard of performance measures to respond to a wide variety of

More information

Can Public Accounts Committees add value a case study approach

Can Public Accounts Committees add value a case study approach 1 Can Public Accounts Committees add value a case study approach Marco Bini, Director Policy and Coordination Victorian Auditor-General s Office Graduate Management Centre, Deakin University Thursday 9

More information

BUSINESS EXCELLENCE FRAMEWORK. Public Sector Interpretation Guide

BUSINESS EXCELLENCE FRAMEWORK. Public Sector Interpretation Guide BUSINESS EXCELLENCE FRAMEWORK Public Sector Interpretation Guide 1 CONTENTS THE BUSINESS EXCELLENCE FRAMEWORK... 3 THE PUBLIC SECTOR TRANSFORMATION... 4 1. LEADERSHIP (120 points)... 6 1.1 Senior Leadership

More information

AXA GROUP GLOBAL RESPONSIBLE INVESTMENT POLICY. July 2013

AXA GROUP GLOBAL RESPONSIBLE INVESTMENT POLICY. July 2013 AXA GROUP GLOBAL RESPONSIBLE INVESTMENT POLICY July 2013 AXA GROUP GLOBAL RI POLICY AXA 2013 1 CONTENTS BACKGROUND 1. POSITION, DEFINITION & BELIEFS 2. POLICY SCOPE POLICY 3. RESPONSIBLE OWNERSHIP ENGAGEMENT

More information

North of Superior Healthcare Group

North of Superior Healthcare Group North of Superior Healthcare Group (NOSH) The McCausland Hospital & Wilson Memorial General Hospital 2015-2018 Introduction The North of Superior Healthcare Group (NOSH) is a multi-site healthcare provider,

More information

ARC VIEW. Industrial Defender and ABB Cyber Security Partnership Model. Summary. Cyber Security Strategies for Automation Suppliers.

ARC VIEW. Industrial Defender and ABB Cyber Security Partnership Model. Summary. Cyber Security Strategies for Automation Suppliers. ARC VIEW DECEMBER 9, 2010 Industrial Defender and ABB Cyber Security Partnership Model By Robert Mick Summary Securing industrial control systems (ICS) remains a challenge, partly because there are multiple

More information

How Good is Our Community Learning and Development? Self-evaluation for quality improvement

How Good is Our Community Learning and Development? Self-evaluation for quality improvement How Good is Our Community Learning and Development? Self-evaluation for quality improvement How Good is Our Community Learning and Development? Self-evaluation for quality improvement HM Inspectorate of

More information

Regulatory Information and Data Quality Assurance Policy

Regulatory Information and Data Quality Assurance Policy ISSUE 1.0 Page 1 of 7 Regulatory Information and Data Quality Assurance Policy Contents Policy Scope Responsibility for Data Quality and Assurance Reference Documents The Data Quality Assurance Process

More information

Our customer driven future

Our customer driven future Our customer driven future Customer Strategy 2015-2020 Introduction At Energex, our customers are at the centre of our business. We want to meet our customers needs and expectations and we want to make

More information

New Strategies and Rules for Incentive Compensation for Banks

New Strategies and Rules for Incentive Compensation for Banks New Strategies and Rules for Incentive Compensation for Banks February 18, 2010 Presented By: Tom Ziemba, Ph.D. Don Norman Bob Harrington Presentation Contents Topics: Segment I Segment II Segment III

More information

Votorantim Industrial Sustainability Report. External Audience

Votorantim Industrial Sustainability Report. External Audience Votorantim Industrial Sustainability Report External Audience Message from the Senior Management In Votorantim Group s 93 years of history, we have maintained stability and consistency in creating value,

More information

A New View of CSR: Company Stakeholder Responsibility

A New View of CSR: Company Stakeholder Responsibility A New View of CSR: Company Stakeholder Responsibility R. EDWARD FREEMAN THE DARDEN SCHOOL AND THE BUSINESS ROUNDTABLE INSTITUTE FOR CORPORATE ETHICS FREEMANE@DARDEN.VIRGINIA.EDU BOLOGNA, ITALY JUNE 2007

More information

Event Theme: Innovate the Leader in You. Good afternoon and welcome.

Event Theme: Innovate the Leader in You. Good afternoon and welcome. Sample Speech Excerpt: Keynote Address by Toyota s Vice President of Diversity to the National Society of Hispanic MBA (NSHMBA) Annual Leadership Conference Event Theme: Innovate the Leader in You Good

More information

Download and Installation Instructions. Visual C# 2010 Help Library

Download and Installation Instructions. Visual C# 2010 Help Library Download and Installation Instructions for Visual C# 2010 Help Library Updated April, 2014 The Visual C# 2010 Help Library contains reference documentation and information that will provide you with extra

More information