Anypoint Platform Cloud Security and Compliance. Whitepaper

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1 Anypoint Platform Cloud Security and Compliance Whitepaper 1

2 Overview Security is a top concern when evaluating cloud services, whether it be physical, network, infrastructure, platform or data security. MuleSoft s Anypoint Platform is designed to be a secure platform for our customers. Anypoint Platform spans SOA, SaaS Integration and APIs. This whitepaper covers the security and compliance of MuleSoft s cloud services, namely CloudHub and API Platform. MuleSoft s approach to cloud security is two-pronged: (a) we actively and consciously avoid inspecting, storing, manipulating, monitoring, or otherwise directly interacting with sensitive customer data; and (b) we provide a highly secure environment in which customers can perform sensitive data manipulations. MuleSoft s dedicated security team follows industry best practices, runs internal security audits and maintains policies that span operations, data security, passwords and credentials, and secure connectivity. As all our cloud services are built on the AWS platform, we rely on Amazon s leading physical and network security. MuleSoft also enforces operation controls based on industry standard best practices for public cloud services, including, but not limited to: Principle of least privileged access Role based access controls Data security (not storing sensitive data, encrypting data at rest, and more) Regular audits Customer advisories and established escalation processes Penetration testing MuleSoft ensures compliance with multiple industry standards and regulations through regular audits. We can provide an SSAE16 SOC2 report, as well as PCI level-1 and HiTrust attestations of compliance, upon request. Operations MuleSoft s goal is to provide a secure platform where customers can operate, while giving customers the freedom and confidence to do so without our examination or intervention. In order to do this, MuleSoft follows industry best practices for operational processes to provide a secure environment for customers. These include, but are not limited to: Comprehensive security policies Least privilege access Secure virtual private cloud environments Regular application and network penetration testing and vulnerability scanning Regular external reviews of our security program and audits of adherence to security compliance standards Logging and alerting of platform-level security events Strong authentication for administrative sessions 2

3 Secure software development lifecycle (SLDC) methodology and standards Security incident response and disaster recovery procedures Tight controls and restrictions on administrative rights Data Security When the Anypoint Platform is run as a cloud service, MuleSoft transmits data for customers, though we are data agnostic. MuleSoft does not inspect, store, manipulate, monitor or otherwise interact directly with customer data payloads. MuleSoft understands that the data customers are transmitting should be treated carefully to mitigate any security risks. To this end, customers maintain control over their data, configuration and workers. CloudHub workers serve as a secure instance for transmitting and processing data by giving each application its own independent virtual machine. Each worker is fully isolated from other tenants. Passwords and Credentials All account passwords and credentials are stored in a non-reversible secure format in the database. Data encryption as a feature of the platform can also be enabled. Customers can store credentials for their own services inside the Mule Credential Vault. CloudHub customers can also use the Secure Environment Variables feature to ensure that sensitive configuration, such as passwords or keys, are stored in an encrypted form on our servers. Facilities and Network Amazon is MuleSoft s cloud provider and the Amazon Web Service (AWS) cloud infrastructure has been architected to be one of the most flexible and secure cloud computing environments available today. AWS s world-class, highly secure data centers utilize state-of-the-art electronic surveillance and multi-factor access control systems. Data centers are staffed 24x7 by trained security guards, and access is authorized strictly on a least-privileged basis. Environmental systems are designed to minimize the impact of disruptions to operations. Multiple geographic regions and availability zones allow you to remain resilient in the face of most failure modes, including natural disasters or system failures. AWS has achieved ISO certification and has been validated as a Level 1 service provider under the Payment Card Industry (PCI) Data Security Standard (DSS). AWS undergoes annual SOC 1 audits and has been successfully evaluated at the Moderate level for Federal government systems as well as DIACAP Level 2 for DoD systems. AWS infrastructure is in alignment with the following SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70 Type II), SOC2, PCI DSS Level 1, ISO 27001, and ITAR. 3

4 More detail on AWS security can be found here. Secure Connectivity MuleSoft s platform includes support for secure protocols and provides tools to build secure services on our platform. MuleSoft recommends that customers use these protocols and tools to secure their services to secure their business. These include, but are not limited to: SSL PGP payload encryption/decryption OAuth2 WS-Security SAML CloudHub also provides built in security for communication from the cloud to onpremises application, databases, and services using the Virtual Private Cloud (VPC) offering. VPC enables customers to connect to its corporate data centers (whether onpremises or in other clouds) to CloudHub as if they were all part of a single, private network through an IPsec or SSL based VPN. Data Sovereignty The Anypoint Platform provides customers with the opportunity to configure their integrations to run in different regions of the world so customers can be compliant with local regulations. When a customer configures an integration to run in a specific region, data is only transmitted and processed within that region. These regions include the US, EU, Asia Pacific, and South America. For example, CloudHub allows MuleSoft customers to transmit their customer s payload data in a manner consistent with the EU Data Protection Directive by using CloudHub s EU region. For more information, please see the documentation. Third Party Certification In order to reassure our customers about our security posture, MuleSoft pursues multiple security and compliance standards, all subject to external validation. By continually auditing our environment, controls and practices against different standards from different industries, we are able to deliver ultimate peace of mind with respect to how we handle and protect our customers data. 4

5 SSAE 16 MuleSoft can provide an SSAE16 SOC2 report upon request. From the AICPA s website: Report on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality or Privacy These reports are intended to meet the needs of a broad range of users that need to understand internal control at a service organization as it relates to security, availability, processing integrity, confidentiality and privacy. These reports are performed using the AICPA Guide: Reporting on Controls at a Service Organizations Relevant to Security, Availability, Processing Integrity, Confidentiality, or Privacy and are intended for use by stakeholders (e.g., customers, regulators, business partners, suppliers, directors) of the service organization that have a thorough understanding of the service organization and its internal controls. These reports can form an important part of stakeholders: Oversight of the organization Vendor management program Internal corporate governance and risk management processes Regulatory oversight HiTrust MuleSoft is a registered compliant HiTrust service provider. The registration letter from the HiTrust council can be provided upon request. From the HiTrust Alliance website: Developed in collaboration with healthcare and information security professionals, the HITRUST CSF rationalizes healthcare-relevant regulations and standards into a single overarching security framework. Because the HITRUST CSF is both risk- and compliancebased, organizations can tailor the security control baselines based on a variety of factors including organization type, size, systems, and regulatory requirements. By continuing to improve and update the CSF, the HITRUST CSF has become the most widely adopted security framework in the U.S. healthcare industry. This commitment and expertise demonstrated by HITRUST ensures that healthcare organizations leveraging the framework are prepared when new regulations and security risks are introduced. 5

6 PCI Compliance MuleSoft is a level-1 PCI service provider. An Attestation of Compliance (AoC) can be provided upon request. From the PCI Council s website: PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards, and to store, process, and/or transmit cardholder data. It presents common-sense steps that mirror best security practices. On-premises Security Anypoint Platform can be deployed in the cloud (CloudHub) or on-premises (Mule ESB). When a customer chooses to run Anypoint Platform on-premises, MuleSoft systems do not interact with customer data at all. Customers configure and run the software and handle all storing, processing and transmitting of data directly, without interference from MuleSoft. As MuleSoft does not process, store or transmit customer data, information security standards are dictated by how the customer s environment is managed. MuleSoft ESB can also be modified to support a FIPS compliant environment. Anypoint Platform on-premises is a solid part of our customers secure and compliant environments. More Information MuleSoft is dedicated to ensuring that customers can meet their security and compliance goals with our platform. For more information or answers to questions about MuleSoft security and compliance, please contact 6

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