Your invoice explained

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1 Your invoice explained he top section of your invoice is where you ll find detailed information about the account that the invoice has been raised against. Each invoice has its own unique number. he first two digits indicate the type of account. Ÿ 90 - standard Ÿ - reducing credit (similar to a pre-paid account) Ÿ 0 - retail fee Your invoice will be sent to the address. It can also be marked for the attention of an individual or against a particular purchase order, if the purchase order is long standing. You may find this information helpful particularly if you use a reducing credit account. You can arrange for this information to be added via our finance department, contact details are shown on the reverse of your invoice. he other address on your invoice is the address. his is where the account was set up, for business response accounts this could be where your items are delivered to, therefore may be different from your invoice address. his is your unique Customer account number. Registered number 80. Registered office 00 Victoria Embankment, LONDON ECY 0HQ. VA registration number GB Aug 0 FAO JANE SMIH SAMPLE BUSINESS CENRE SAMPLE OWN AA AA VA Changes: royalmail.com/vat 0678 Aug 0 FAO JOHN SMIH SAMPLE BUSINESS CENRE SAMPLE SREE SAMPLE CIY XX XX erms 0 days Sep 0 value 0678 Aug Non Discount: 0.70 each 0678 Aug 0 ADJ0679, each Discount.00 (6.60%) Non Discount: 0.0 each otal Cost Pre Discount 8.0, Volume discount of.0sub otal for otal VA = Std Rated 0% VA 7.8,07.06 GBP otal,00 Discounted 0.70 each Discount 7.7 (0.80%) otal.,0 0.0 each Discount 9. (6.60%) otal Cost Pre Discount 87.0, Volume discount of.- 9 Non Discount: 0.70 each 0678 Aug 0 VA Aug 0 of otal amount due,07.06 ROYAL MAIL GROUP LD PAYMEN PROCESSING CENRE BOYHORPE ROAD CHESERFIELD S9 HQ Your is unique to your company, but may have more than one account number associated with it. 6 he erms refers to the payment terms of the account that were agreed at the time the account was opened. he number of days within which the invoice should be paid by is shown here, along with the pay by.

2 he middle section of your invoice gives detailed information about what you re being invoiced for. his information may be on more than one page. he column includes information on the type of docket that the items were posted against. Ÿ Numbers starting with 0 show the order was generated using an Online Business Account. Ÿ Numbers starting 70 are for orders generated using Despatch Manager Online or a Customers Own Solution. Ÿ Numbers beginning with J are credits or debits raised on your account by Royal Mail. Ÿ Cheques are also listed here, they will begin with P or H and will always be accompanied by a Cheque Handling Charge. Registered number 80. Registered office 00 Victoria Embankment, LONDON ECY 0HQ. VA registration number GB he / column contains the the items were posted and the postcode from where the items were posted. If you use mailing agents, you can use this to identify which items were posted out by them on your account. he Sender's ref column can contain reference information that you've supplied which will enable you to link postings with a particular mailing campaign. If you use the Your Reference field in OBA, only the first characters will be shown here. 7 Aug 0 FAO JANE SMIH SAMPLE BUSINESS CENRE SAMPLE OWN AA AA VA Changes: royalmail.com/vat erms 0 days Aug Sep 0 value 0678 Aug Non Discount: 0.70 each ADJ0679, each Discount.00 (6.60%) Non Discount: 0.0 each otal Cost Pre Discount 8.0, Volume discount of.0sub otal for otal VA = Std Rated 0% VA 7.8,07.06 GBP otal,00 Discounted 0.70 each Discount 7.7 (0.80%) otal.,0 0.0 each Discount 9. (6.60%) otal Cost Pre Discount 87.0, Volume discount of.- 9 Non Discount: 0.70 each 0678 Aug 0 VA Aug 0 of FAO JOHN SMIH SAMPLE BUSINESS CENRE SAMPLE SREE SAMPLE CIY XX XX 0678 Aug 0 otal amount due,07.06 ROYAL MAIL GROUP LD PAYMEN PROCESSING CENRE BOYHORPE ROAD CHESERFIELD S9 HQ If your invoice contains a ref starting with ADJ, this indicates that we've adjusted an order and are crediting/debiting your account. If you've raised an enquiry via OBA or with Finance, this is where the credit will be shown along with the enquiry reference number. he next four columns include detailed information about the posting or service used. It will show the type of mail, the number of items sent, the weight of the items and the price per item. he last two columns show the totals for each order or service we are invoicing you for, and the VA code. E = Exempt - rated 0% X = Outside Scope - rated 0% Z = Zero - rated 0% F = Standard - rated % S = Standard - rated 7.% = Standard - rated 0%

3 he final section of your invoice is your payment advice. his will always appear at the bottom of the first page of your invoice. he otal amount due is shown in the black box on the right hand side of the lower portion of your invoice. Registered number 80. Registered office 00 Victoria Embankment, LONDON ECY 0HQ. VA registration number GB Aug 0 FAO JANE SMIH SAMPLE BUSINESS CENRE SAMPLE OWN AA AA he this needs to be paid by can be found at the top of the invoice (). FAO JOHN SMIH SAMPLE BUSINESS CENRE SAMPLE SREE SAMPLE CIY XX XX erms VA Changes: royalmail.com/vat 0678 Aug 0 6 Sep 0 value 0678 Aug 0 ADJ0679 Direct Debit Payment will be taken on the ,00 Discounted 0.70 each Discount 7.7 (0.80%) VA 7.8,07.06 GBP otal otal amount due,07.06 ROYAL MAIL GROUP LD PAYMEN PROCESSING CENRE BOYHORPE ROAD CHESERFIELD S9 HQ Additional information Renewal Notices If you use one of our services such as a collection or PO Box, you may receive a Renewal Notice, rather than an. he Renewal Notice is a request for payment, and is sent 0 days prior to when the renewal payment is due. Copy s otal VA = Std Rated 0%., each Discount.00 (6.60%) Non Discount: 0.0 each otal Cost Pre Discount 8.0, Volume discount of.0sub otal for otal 6 Non Discount: 0.70 each 0678 Aug 0 BACS / CHAPS & Cheques Remember to include your payment advice, as this shows your name, account and invoice number and will enable us to allocate your payment to your account..8,0 0.0 each Discount 9. (6.60%) otal Cost Pre Discount 87.0, Volume discount of.- VA 9 Non Discount: 0.70 each 0678 Aug Aug Paying your invoice 0 days of If you are one of our OBA customers and you need a copy invoice you can get this quickly and easily by using the OBA invoice tab.

4 Orders in detail... Sales Order Date of mailing Discounted Items read by our machines and eligible for discount. 6 July 0. Postcode of Location otal service discount Rate of discount applied to each item 0.8% discount to st Class items 6.6% discount to nd Class items,0 0.0 each Discount 9. (6.60%) otal Cost Pre Discount 87.0, Volume discount of.- Non Discount Items our machines could not read, therefore, not eligible for discount. otal cost before Volume Related Discount Volume Related Discount Licence Number Order with Zero Discount Where there is no discount at all on OBA Sales Orders the full Business Mail Advance discount will be awarded automatically as a retrospective adjustment. his may appear on the subsequent invoice. he adjustment is linked to the original order as it will have a reference of ADJ followed by the original order number July July 0 ADJ ,00 Discounted 0.70 each Discount 7.7 (0.80%) he adjustment shows twice the number of items from the original order, as these are credited at the non discounted price and then debited at the discounted price.

5 Underdeclares and No Sales Orders hese adjustments are both caused by our sorting machines processing more items than we have been advised of by the customer. Underdeclared charges are where we have processed more items than were declared on the customer's Sales Order. No Sales Order charges are where we have processed items and were not advised of any items via an order for the service on that Date of mailing J678 J679 6 July 0 6 July NO SALES ORDER, CMA UNDERDECLARED Please Note: his postcode may not be the posting location. As we have not been advised of these items, we do not know which posting location to apply to the order. As a posting location is mandatory, we assign the first posting location on the account to the order. his may, or may not, be the actual place the items were posted. Minimum Order Adjustment Orders do not qualify for the Business Mail Advance discount if fewer than 00 items are posted. When a Business Mail Advance Sales Order is raised and the items are processed they will initially receive the discount. his is then debited back and shows on invoices as a 'CMA Min Entry' charge. J678 6 July Auto Adj CMA Min Entry hese charges can be reconciled to the original order, as they show the of the original order and the net total for the adjustment will be the same as the total service discount of the order. Royal Mail, the Cruciform and the colour red are registered trademarks of Royal Mail Group Ltd. Royal Mail Group Ltd, registered in England and Wales, number 80, registered office: 00 Victoria Embankment, London, ECY OHQ. Your invoice explained Copyright Royal Mail Group Ltd 0. October 0.

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