Product Guide Verizon Delaware LLC. Section 30M Delaware LLC Original Sheet 1. Optional Discount Plans

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1 Delaware LLC Original Sheet 1 A. MULTI-LINE PACKAGE BONUS 1. Description The Multi-Line Package Bonus (MLPB) is an optional Residence enrollment billing service offering which provides multi-line Residence Dial Tone Line customers with a monthly discount if they subscribe to one of the following eligible services for one or more of their Verizon Delaware LLC Dial Tone Lines. MLPB Eligible Services: a. The Big Deal b. Verizon Local Package Extra SM or Verizon Local Package SM 2. Regulations a. The MLPB will apply as long as the enrolled customer subscribes to the eligible optional service(s). b. The eligible MLPB services are provided subject to their individual service regulations, rates and charges as specified in this or other applicable Telephone Company tariffs. c. The MLPB discount will apply to the applicable monthly rate for each eligible service, per line equipped. d. To be eligible for the MLPB discount, the enrolled Residence customer must have all the multi-line Dial Tone Lines billed to the same residence customer, at the same residence address and under the same residential main billing number. e. There is no charge for eligible Residence customers to enroll in this offering. f. Enrolled MLPB customers must retain Verizon Delaware LLC as their local service provider for Dial Tone Line and all MLPB eligible services. 3. MLPB Monthly Discount Rate a. MLPB Discount per eligible service, per line 5% NOTE: 1 Availability of Multi-Line Package Bonus for Verizon Local Package is limited to existing subscribed customers of record, at their current location only, as of October 19, February 1, 2011

2 Delaware LLC Original Sheet 2 A. MULTI-LINE PACKAGE BONUS (Cont d) 1. Description (Cont d) Available to existing customers only. Changes and moves are not allowed. 4. Local and Toll Package is an optional residential service package that provides residential customers with a combination of offerings for one flat monthly rate. a. The following services are included with Local and Toll Package: 1. Individual Residence Dial Tone Line 2. Touch-Tone service 3. Unlimited Local Usage Package 4. Up to 300 minutes of completed customer-dialed intrastate intralata toll calls in lieu of the regular residence Two-Point Service rate scheduled specified in this Guide. Local and Toll Package also includes customer-dialed interstate intralata calls as specified in the Verizon Telephone Companies Tariff F.C.C. No. 5. b. The following optional services may be selected: 1. Caller ID (includes Anonymous Call Rejection) 7. Busy Redial 2. Call Waiting 8. Talking *69 3. Call Block 9. Speed Dialing Call Forwarding Variable 10. Three-Way Calling 5. Fixed Call Forwarding 11. Ultra Forward 6. Distinctive Ring February 1, 2011

3 Delaware LLC Original Sheet 3 B. LOCAL AND TOLL PACKAGE SERVICE OPTION 2. Regulations a. Customers subscribing to Local and Toll Package cannot have Optional Services Package Plan 1 (marketed as Call Manager), Big Deal, V Local Package or Verizon Local Package Extra, Residence Service Variety Package (RSVP), Maximum Value Plan, Sensible Minute, Choice, Consumer Opportunity Savings Plan, Two-County Calling, Verizon Regional Package or Verizon Regional Package Extra on line as Local and Toll Package. b. Local and Toll Package is not available with Lifeline service or IntelliLinQ BRI service lines. c. For purposes of calculating Volume Discount Plan discounts on Optional Central Office services features not included in the Local and To Package but purchased in conjunction with the Local and Toll Package on the same line, Local and Toll Package will count as four (4) eli features. d. Concession service is not applicable to Local and Toll Package. e. Local and Toll Package is included with the Multiline Package Discount Plan. f. Eligible intralata toll calls are those calls which are customer-dialed and completed without the assistance of a Verizon operator. Calls 900/976/700/555 numbers are not eligible toll calls under the Local and Toll Package Plan. g. Available to individual line residence customers who enroll in Local and Toll Package on an eligible Dial Tone Line(s) basis. Customers affirmatively enrolled in the intrastate intralata Local and Toll Package Plan will automatically be enrolled in the interstate intralata pla 3. Rates and Charges Monthly Rates RESIDENCE BUSINESS USOC - Per Exchange Access Line $45.99 N/A OLA1X - IntraLATA DDD toll usage: - Each minute (or fraction thereof) which exceeds the 300 minute allowance will be billed at $0.05 per minute Nonrecurring Rates - Dial Tone Line Connection Charge N/A N/A - Service Charges for added features N/A N/A - Transfer of Billing Name N/A N/A February 1, 2011

4 `Product Guide Delaware LLC 1st Revised Sheet 4 Cancels Original Sheet 4 C. VERIZON REGIONAL PACAKAGE SM 1 (C) 1. Verizon Regional Package consists of the following offerings: a) dial tone line with touch tone and unlimited usage b) unlimited direct distance dialed intralata toll c) choice of specific Custom Calling Services d) choice of specified non-regulated voice mail service e) waiver of the nonrecurring service charges 2. Verizon Regional Package offers customers a choice of compatible Custom Calling Service and one (1) voice mail feature. The following is the list of available features: Custom Calling Services: a) Call Waiting b) Caller ID/Caller ID-Number Only/Call Waiting ID (Includes Anonymous Call Rejection) 1 c) Fixed Call Forwarding d) Speed Dialing 8 or Speed Dialing - 30 e) Three-way Calling Non-regulated Voice Mail Services: a) Standard Home Voice Mail b) OnePoint Voice Mail 3. Customers subscribing to Verizon Regional Package cannot have Verizon Local Package Extra, Verizon Local Package, Verizon Regional Package Extra, Big Deal, Residence Service Variety Package (RSVP), Optional Services Package Plan 1 (marketed as Call Manager) or Two-County Calling on the same line. Effective October 1, 2007, the Affiliate Bundle Discount is discontinued. 1 For Residential Customers, Verizon Regional Package is limited to existing customers of record, at existing locations, on or before June 16, (C) (C) June 16, 2012

5 4th Revised Sheet 5 Delaware LLC Cancels 3rd Revised Sheet 5 C. VERIZON REGIONAL PACKAGE SM (Cont d) 4. Verizon Regional Package is not available with Lifeline Service or Residential IntelliLinQ Basic Rate Interface (BRI) Service lines. 5. Verizon Regional Package is a flat rate unlimited service option only. There is no measured service option available. 6. Rates and Charges RESIDENCE BUSINESS Monthly Rates - Per Exchange Access Line $55.95 N/A (I) D. VERIZON REGIONAL PACKAGE EXTRA SM 1 1. Verizon Regional Package Extra consists of the following offerings: (a) (b) (c) (d) (e) (f) local exchange line with unlimited usage unlimited direct distance dialed intralata toll unlimited directly dialed local Directory Assistance choice of specific Customer Calling Services choice of specified non-regulated voice mail service waiver of the nonrecurring service charges 2. Verizon Regional Package Extra offers customers a choice of compatible Custom Calling Service and one (1) voice mail feature. The following is the list of available features: Custom Calling Services: (a) Call Forwarding (b) Call Forwarding Busy Line or Call Forwarding Don t Answer or Call Forwarding Busy Line/Don t Answer (c) Call Waiting ID (d) Caller ID with Name or Caller ID Number Only (e) Call Intercept (f) Distinctive Ring (g) Busy Redial (h) Talking *69 (i) Speed Dial - 30 (j) Three-way Calling (k) Anonymous Call Rejection (l) Ultra Forward Non-regulated Voice Mail Services: a) Standard Home Voice Mail b) OnePoint Voice Mail Effective October 1, 2007, the Affiliate Bundle Discount is discontinued. 1 Effective May 18, 2013, Verizon Regional Package Extra is grandfathered for residence and no longer available to new customers. Moves, additions or changes to subscribers existing service are not permitted. Verizon Regional Package Extra for residence is still available for resale until October 19, 2013, on which date the foregoing terms shall be effective for resale. January 17, 2015

6 6th Revised Sheet 6 Delaware LLC Cancels 5th Revised Sheet 6 D. VERIZON REGIONAL PACKAGE EXTRA SM 2 (Cont d) 3. Customers subscribing to Verizon Regional Package Extra cannot have Verizon Local Package Extra, Verizon Local Package, Verizon Regional Package, Big Deal, Residence Service Variety Package (RSVP), Optional Services Package 1 (marketed as Call Manager) or Two-County Calling on the same line. 4. Verizon Regional Package Extra is not available with Lifeline Service or Residential IntelliLinQ Basic Rate Interface (BRI) Service lines. 5. Verizon Regional Package Extra is a flat rate unlimited service option only. There is no measured service option available. 6. Rates and Charges RESIDENCE BUSINESS Monthly Rates - Per Exchange Access Line $60.95 N/A (I) E. VERIZON REGIONAL PACKAGE UNLIMITED SM 1 1. Verizon Regional Package Unlimited consists of the following offerings: (a) local exchange line with unlimited usage (b) unlimited direct distance dialed intralata toll (c) choice of up to three Customer Calling Services (d) waiver of the Nonrecurring Service Charges 2. Verizon Regional Package Unlimited SM offers customers a choice of up to three compatible Custom Calling Services. The following is the list of available features: Custom Calling Services: (a) Call Forwarding (b) Call Forwarding Busy Line or Call Forwarding Don t Answer or Call Forwarding Busy Line/Don t Answer (c) Call Waiting ID (d) Caller ID with Name 1 or Caller ID Number Only (e) Distinctive Ring (f) Speed Dial - 8 or 30 (g) Three-way Calling (h) Anonymous Call Rejection (i) Busy Redial (j) Talking *69 (k) Ultra Forward 3. Customers subscribing to Verizon Regional Package Unlimited SM cannot have Verizon Local Package Extra SM, Verizon Local Package, Verizon Regional Package SM, Verizon Regional Package Extra SM, Big Deal, Residence Service Variety Package (RSVP), Optional Services Package 1 (marketed as Call Manager) or Two-County Calling on the same line. 1 For Residential Customers, Verizon Regional Package Unlimited is limited to existing customers of record, at existing locations, on or before June 16, Effective May 18, 2013, Verizon Regional Package Extra is grandfathered for residence and no longer available to new customers. Moves, additions or changes to subscribers existing service are not permitted. Verizon Regional Package Extra for residence is still available for resale until October 19, 2013, on which date the foregoing terms shall be effective for resale. January 17, 2015

7 4th Revised Sheet 7 Delaware LLC Cancels 3rd Revised Sheet 7 E. VERIZON REGIONAL PACKAGE UNLIMITED SM (Cont d) 4. Verizon Regional Package Unlimited SM is not available with Lifeline Service or Residential IntelliLinQ Basic Rate Interface (BRI) Service lines. 5. Verizon Regional Package Unlimited SM is a flat rate unlimited service option only. There is no measured service option available. 6. Qualifying Verizon Regional Package Unlimited SM regional toll calls will not be detailed billed. 7. Rates and Charges RESIDENCE BUSINESS Monthly Rates - Per Exchange Access Line $51.00 N/A (I) Effective October 1, 2007, the Affiliate Bundle Discount is discontinued. January 17, 2015

8 Delaware LLC 1st Revised Sheet 8 Cancels Original Sheet 8 F. REGIONAL VALUE 1. Regional Value consists of the following offerings for residential customers only: (a) (b) (c) (d) local exchange line with unlimited usage unlimited direct distance dialed intralata toll unlimited intralata interstate toll usage waiver of Non-recurring Service Charges 2. Customers subscribing to Regional Value cannot have Verizon Local Package Extra SM, Verizon Local Package, Verizon Regional Package SM, Verizon Regional Package Extra SM, Verizon Regional Package Unlimited SM, Regional Essentials, Big Deal, Residence Service Variety Package (RSVP), Optional Services Package 1 (marketed as Call Manager) or Two- County Calling on the same line. 3. Regional Value is not available with Lifeline Service or Residential IntelliLinQ Basic Rate Interface (BRI) Service lines. 4. Regional Value is a flat rate unlimited service option only. There is no measured service option available. 5. Qualifying Regional Value regional toll calls will not be detailed billed. 6. A monthly discount ranging from $13.00(I) to 18.00(I) per month may apply when Regional Value is bundled with or without an unlimited long distance plan and certain products as specified by Qualifying unlimited long distance plans must be consistent with the Plan O Service - Unlimited plan in the Bell Atlantic Communications, Inc. D/B/A Verizon Long Distance Posted Rates, Terms and Conditions. Discontinuance of any one of the required products will result in immediate termination of the discount. To receive this discount, each product must be billed by The discount will expire twelve (12) months from the date it is implemented on the customer's account unless extended by Verizon. Customers are limited to one discount only and cannot combine discounts. 7. The Voice Discount Plan provides a discount for customers who are purchasing an additional line 1, disconnecting service from Verizon or returning to Verizon local service for competitive reasons. Discounts of $20.05(I) and $18.00(I) per month will apply for customers that retain or agree to subscribe to Regional Value or Regional Value along with an unlimited long distance plan for a 12-month term, respectively. A monthly discount of $20.05(I) for twelve (12) months will apply for qualifying customers that retain or agree to subscribe to Regional Value without an unlimited long distance plan. A monthly discount of $18.00(I) for twelve (12) months will apply for qualifying customers that agree to subscribe to Regional Value along with an unlimited long distance plan 3. A monthly discount of $13.00 for twelve (12) months will apply for qualifying customers that agree to subscribe to Regional Value along with an unlimited long distance plan. 1 Limited to existing customers of record, at existing locations, on or before March 31, July 20, 2013

9 Delaware LLC 2nd Revised Sheet 9 Cancels 1st Revised Sheet 9 F. REGIONAL VALUE (Cont d) 7. (Cont d) Customers who (i) call Verizon Delaware LLC to disconnect their Verizon dial tone service and agree to re-establish such service or (ii) call to establish dial tone service with Verizon Delaware LLC after disconnecting their dial tone service from another provider or (iii) or agree to add an additional line(s)1, or (iv) who have certain Verizon non-regulated services as determined by the Company but no local service from Verizon Delaware LLC, and accept this offer in response to a direct mailing, advertising, or other Verizon marketing activity, or (v) who respond to marketing activity or have been offered VDP by a Verizon Representative to negotiate service will be eligible for the Voice Discount. After the initial twelve-month period has expired 1, customers who continue to subscribe to Regional Value or Regional Value along with an unlimited long distance plan will be eligible to receive a credit of $10.05(I) and $15.00(I) per month for a twelvemonth extension period, respectively. Customers who subscribed to Regional Value or Regional Value along with an unlimited long distance plan under an alternative rate treatment will also be eligible for the credit of $10.05(I) and $15.00(I) per month for an additional twelve-month period, respectively. Qualifying unlimited long distance plans must be consistent with the Plan O Service Unlimited plan in the Bell Atlantic Communications, Inc. D/B/A Verizon Long Distance Posted Rates, Terms and Conditions. To receive the additional discount each product must be billed by or on behalf of Discontinuance of any one of the required products will result in termination of the discount. 8. The applicable discount will expire twelve (12) months from the date it is implemented on a customer s account unless extended by Verizon. 9. Price Guarantee 4 Price Guarantee Regional Value is an offering for residential customers in a location that is not eligible for Verizon Online Broadband or Verizon FiOS products who establish new dial tone service or who call to disconnect their local service and agree to subscribe to Regional Value with a qualifying unlimited long distance calling plan. Customers will be eligible to receive Regional Value service for the discounted rate of $17.04 per month for as long as the customer remains at the same service address Qualifying unlimited domestic long distance calling plans must be consistent with the Plan O Service Unlimited as found in the Bell Atlantic Communications Inc. D/B/A Verizon Long Distance Posted Rates, Terms and Conditions. Each product must be purchased through or billed by Discontinuance of any one of the qualifying services will result in termination of the discount. This offer may not be combined with other offers except as authorized by 1 Limited to existing customers of record, at existing locations, on or before November 11, 2008, and only until the expiration of their term commitment period. 2 Limited to existing customers of record, at existing locations, on or before March 5, Not available to customers who currently subscribe to package services: Local Package, Local Package Extra, Regional Package, Regional Package Extra, Regional Value and Regional Essentials. 4 Limited to existing customers of record, at existing locations, on or before March 16, July 20, 2013

10 Delaware LLC 2nd Revised Sheet 10 Cancels 1st Revised Sheet 10 F. REGIONAL VALUE (Cont d) 10. Rates and Charges RESIDENCE BUSINESS Monthly Rates - Per Exchange Access Line $40.04 (I) N/A G. REGIONAL ESSENTIALS 1. Regional Essentials consists of the following offerings for residential customers only: (a) (b) (c) (d) local exchange line with unlimited usage unlimited direct distance dialed intralata toll unlimited intralata interstate toll usage Waiver on Non-recurring Charges 2. Regional Essentials offers customers a choice of up to three compatible Custom Calling Services and one (1) voice mail feature. The following is a list of available features: (a) (b) (c) Call Forwarding Busy Line or Call Forwarding Don't Answer or Call Forwarding Busy Line/Don't Answer Caller ID with Name or Caller ID Number Only Call Waiting Non-regulated Voice Mail Services: a) Standard Home Voice Mail b) OnePoint Voice Mail 3. Customers subscribing to Regional Essentials cannot have Verizon Local Package Extra SM, Verizon Local Package, Verizon Regional Package SM, Verizon Regional Package Extra SM, Verizon Regional Package Unlimited SM, Regional Value, Big Deal, Residence Service Variety Package (RSVP), Optional Services Package 1 (marketed as Call Manager) or Two-County Calling on the same line. 4. Regional Essentials is not available with Lifeline Service or Residential IntelliLinQ Basic Rate Interface (BRI) Service lines. July 20, 2013

11 Delaware LLC 3rd Revised Sheet 11 Cancels 2nd Revised Sheet 11 G. REGIONAL ESSENTIALS (Cont d) 5. Regional Essentials is a flat rate unlimited service option only. There is no measured service option available. 6. Qualifying Regional Essentials regional toll calls will not be detailed billed. 7. An additional discount ranging from $2.99 to $25.04(I) per month will apply when Regional Essentials is bundled with or without an unlimited long distance plan and certain products offered through Qualifying unlimited long distance plans must be consistent with the Plan O Service - Unlimited plan in the Bell Atlantic Communications, Inc. D/B/A Verizon Long Distance Posted Rates, Terms and Conditions. Discontinuance of any one of the required products will result in immediate termination of the bundle discount. To receive this additional discount, each product must be billed by For customers who have or agree to purchase the products for a 24 month commitment, the additional monthly discount will expire twentyfour (24) months from the date it is implemented on the customer's account unless extended by Verizon. For other customers, the additional monthly discount will expire Six (6) or twelve (12) months, depending on term selected from the date it is implemented on the customer's account unless extended by Verizon 1,2. 1 The 6 and 12 month commitments are limited to existing customers of record, at existing locations, on or before January 16, 2010, and only until the expiration of their 6 or 12 month commitment period. 2 Effective April 17, 2011 Regional Essentials is available only on a month-to-month plan. Existing customers currently subscribed to a 12-month term may continue to subscribe under the 12-month plan. July 20, 2013

12 Delaware LLC 2nd Revised Sheet 12 Cancels 1st Revised Sheet 12 G. REGIONAL ESSENTIALS (Cont d) 8. The Voice Discount Plan provides a discount for customers who are purchasing an additional line 1, disconnecting service from Verizon, or returning to Verizon local service for competitive reasons. A monthly discount of $17.05(I) for twelve (12) months will apply for customers that agree to subscribe to Regional Essentials as an additional line 1. A monthly discount of $15.00(I) for twelve (12) months will apply for qualifying customers that agree to subscribe to Regional Essentials along with an unlimited long distance plan 3. A monthly discount of $10.00(I) for twelve (12) months will apply for qualifying customers that agree to subscribe to Regional Essentials along with an unlimited long distance plan 4. Customers who (i) call Verizon Delaware LLC to disconnect their Verizon dial tone service and agree to re-establish such service or (ii) to establish dial tone service with Verizon Delaware LLC after disconnecting their dial tone service from another provider or (iii) agree to add an additional line(s) 1, or (iv) who respond to marketing activity or have been offered VDP by a Verizon Representative to negotiate service will be eligible for the Voice Discount. After the initial twelve-month period has expired 2, customers who continue to subscribe to Regional Essentials or Regional Essentials along with an unlimited long distance plan will be eligible to receive a credit of $7.05 (I) and $17.00(I) per month for a twelve-month extension period, respectively. Customers who subscribed to Regional Essentials or Regional Essentials along with an unlimited long distance plan under an alternative rate treatment will also be eligible for the credit of $7.05(I) and $17.00(I) per month for an additional twelve-month period, respectively. To receive the additional discount each product must be billed by or on behalf of Discontinuance of any one of the required products will result in termination of the discount. 1 Limited to existing customers of record, at existing locations, on or before November 11, 2008, and only until the expiration of their term commitment period. 2 Limited to existing customers of record, at existing locations, on or before March 31, Limited to existing customers of record, at existing locations, on or before March 5, Not available to customers who currently subscribe to package services: Local Package, Local Package Extra, Regional Package, Regional Package Extra, Regional Value and Regional Essentials. July 20, 2013

13 Delaware LLC 3rd Revised Sheet 13 Cancels 2nd Revised Sheet 13 G. REGIONAL ESSENTIALS (Cont d) 9. The applicable discount will expire twelve (12) months from the date it is implemented on a customer s account unless extended by Verizon. 10. The Regional Essentials Feature Package provides the following features at no additional charge when Regional Essentials is bundled with an unlimited long distance calling plan: Call Forwarding, Three-Way Calling and Verizon Call Assistant 1, 2 (C) Qualifying unlimited long distance plans must be consistent with the Plan O Service - Unlimited plan in the Bell Atlantic Communications Inc. D/B/A Verizon Long Distance Posted Rates, Terms and Conditions. Each product must be billed by Discontinuance of any one of the services listed above will result in immediate termination of this discount. This offer may not be combined with other offers except as authorized by Verizon Delaware LLC. 11. Rates and Charges RESIDENCE BUSINESS Monthly Rates - Per Exchange Access Line $42.04 N/A 1 A non regulated service. 2 Effective November 16, 2013, Verizon Call Assistant is grandfathered and no longer available to new customers. Moves, additions or changes to subscribers existing service will not be permitted. (N) (N) November 16, 2013

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