SSC Benchmark Survey Hungary, 2015
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1 fast growth complex services global customers SSC Benchmark Survey Hungary, 2015 great talents 1
2 Impressum: The survey was conducted by: Hungarian Service and Outsourcing Association H-1061 Budapest, Andrássy út 17. Phone: +36 (1) Copyright HOA, Contact: Suhajda Attila, elnök Szabó Zoltán, operatív igazgató In cooperation with the Hungarian Investment Promotion Agency This document is protected by copyright. Any part of this document may be used for non-commercial purposes with referencing the source for free of charge. The prior written permission of HOA is required to any other use of the document in cooperation with the Hungarian Investment Promotion Agency. 2
3 Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do "Lorem ipsum dolor sit amet, consectur adipiscing elit sed do eiusmod." nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium totam rem aperiam, eaque ipsa quae ab illo. Suhajda Attila elnök Cerum untio et ut harum voluptas a sitatust, sapic to consequatem quas aut alita dellabor!intium vitem eos peris. Suhajda Attila 3
4 Introduction This is the third edition of the annual SSC Benchmark Survey of Hungary, carried out by the Hungarian Service and Outsourcing Association (HOA) to provide reliable, comparable industry data to its members and the investors considering entering the market. The survey targeted all active captive service centers and outsourcing service providers in Hungary irrespective of their HOA membership. Besides the market data the survey serves as a benchmarking tool for the participants allowing them to see their own results compared to other survey participants. As HOA conducted the survey for the third year in a row, comparison data of the 2013 and 2014 results are also published in this report. 4
5 About the participants 38 major Hungarian shared service centers and outsourcing companies have completed the survey. 7 industries were represented out of which technology & telecommunications; banking, insurance and financial services; business & professional services (including BPO); and industrial & consumer goods took the biggest stake (76%). Survey participants by industry 0,35 0,3 31,03% 0,25 0,2 0,15 17,24% 13,79% 13,79% 0,1 0,05 6,90% 6,90% 6,90% 3,45% 0 Technology & Telecom Banking, Insurance, Financial Services (BIFS) Business and Professional Services (incl. BPO) Industrial & Consumer Services Consumer Goods (incl. Media, Retail, Travel & Leisure) Energy, Utilities and Basis Materials Other (please specify) Chemistry Participants employ altogether people out of which 76% are located in Budapest, 12% in Debrecen, 7% in Székesfehérvár and 5% in other cities, like Veszprém, Tiszaújváros, Százhalombatta and Paks. 5
6 Headcount by location Budapest (11 793) Debrecen (1 735) Other locations (710) Székesfehérvár Pécs Total survey headcount Budapest (13 371) Debrecen (2 000) Other locations (404) Székesfehérvár Pécs Total survey headcount Budapest (16 591) Debrecen (2 497) Other locations (606) Székesfehérvár (1 600) Pécs (400) Total survey headcount The Hungary SSC market is still dominated by Budapest, 76% of the people are employed in Budapest, however more and more other locations are getting on to the Hungary service center map. Budapest share 2015 (%) 76,48% Budapest share 2014 (%) 84,76% Budapest share 2013 (%) 82,83% 0,72 0,74 0,76 0,78 0,80 0,82 0,84 0,86 6
7 About HOA Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Apicipis ut molenis rentianda sequam alim. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium. 7
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