CASE 28 TELEKOM INNOVATION LABORATORIES WESTERN EUROPE GERMANY PROFILE

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "CASE 28 TELEKOM INNOVATION LABORATORIES WESTERN EUROPE GERMANY PROFILE"

Transcription

1 CASE STUDY TITLE HEI / ORGANISATION NAME COUNTRY DATE NATURE OF INTERACTION WITH BUSINESS NATURE OF GOOD PRACTISE/PROJECT DEUTSCHE MAY 2011 COLLABORATION IN R&D STRUCTURAL INSTRUMENT OR APPROACH PROFILE SHORT DESCRIPTION A RESEARCH CENTRE SHAPING TOMORROW S WORLD BY COMBINING SCIENTIFIC KNOWLEDGE WITH THE INNOVATIVE DRIVE OF A GLOBAL CORPORATION BACKGROUND AIM AND TARGET The Telekom Innovation Laboratories is an innovative R&D institute of Deutsche Telekom and the Technical University of Berlin (TU Berlin). It is the central R&D unit of Deutsche Telekom. The institute stands for international world-class research and the development of trend-setting products and services. Telekom Innovation Laboratories was established in 2005 with the aim of refocusing Deutsche Telekom s R&D activities. In doing so, Telekom Innovation Laboratories combines the scientific know-how of academia with the innovative drive of a global active corporation to develop ideas into marketable products. Moreover, the fact that the institute is located on the TU Berlin campus promotes close interaction. Furthermore, top scientists from around the world work on topics such as new customer-oriented products, services and solutions. In joint projects with the TU Berlin as well as other partner universities and business partners, the research centre is shaping tomorrow s world. Deutsche Telekom has always engaged in doing basic research. In the beginning all research was done at Deutsche Telekom, and in most cases it was not open to the public. This research was extremely expensive and tedious. In spite of the intense inhouse research that was performed, Deutsche Telekom struggled to establish a real advantage over its competitors through its innovation. Deutsche Telekom soon realised that new technology always has to emerge as a standard in the market, and that it is of no value to develop systems which can only be used by customers of Deutsche Telekom. The realisation that more basic research for the next generation of technologies was required and that universities were well placed to offer this support coincided with a global shift to more open innovation channels. For this reason, the research centre was established on the campus of the TU Berlin. Together with the university and other partners, the Telekom Innovation Laboratories began to create an open innovation process for new communication technology. Since 2005, the Telekom Innovation Laboratories has been successfully operating as the core research unit of Deutsche Telekom and has won several awards for its innovative ideas. The aims and targets of the Telekom Innovation Laboratories are closely tied to those of Deutsche Telekom. The market of Deutsche Telekom is one of the most competitive, challenging and dynamic 167

2 markets in the world today. In particular, the communication market has benefited immensely from new technologies, which provide the consumer with new methods of communication. For this reason, it follows that only companies which are continuously adapting to these changes, and are the first to provide their customers with new advanced methods of communication, can find a foothold and succeed in communication market. Deutsche Telekom realised that it is essential to have a more in-depth knowledge of the scientific research, which is done in the academic world. Furthermore, the company needed a much larger innovative input. R&D is one of the core units of a communication company and has always been of great importance for Deutsche Telekom. They have understood that they have an enhanced advantage to stay competitive in the market if the research is conducted in a more open environment, where more interactive and scientific R&D is carried out. Some of the world s leading scientists, who work at the TU Berlin, are included in the management team of the Telekom Innovation Laboratories. By including university scientists in the team and giving them space and funding for their research, Telekom Innovation Laboratories has direct access to the development of new technologies and, through this, a greater likelihood of creating a sustainable competitive advantage in the market. Deutsche Telekom has the aim of creating an open dialogue with all technology providers and scientists in order to create and shape standards for the communication industry, which benefits directly from this information. Furthermore, Deutsche Telekom intends to be a leading driver for excellent, economically useful research and, more importantly, a core implementing company of new technologies. In short, they want to have the ability to lead the industry in the direction they desire. It is both a task and a responsibility of Deutsche Telekom, to continually improve the communications industry. The Telekom Innovation Laboratories concentrates on five different fields of innovation. These were adopted from the corporate strategy of Deutsche Telekom. The first point is the field of intuitive usability, which focuses on making complex applications in telecommunications and information technology as easy to use as possible. The second field is the integrative service component which deals with modules in the area of multimedia, service intelligence, transaction services, media and process information technology. Thirdly, there is the field of intelligent access which is concerned with the linking of individual applications for users across all network platforms. The fourth field refers to infrastructure development which sets the course for high-performance networks and intelligent network technology to effectively manage data flow. Finally, the last field is inherent security which creates the conditions for reliable information processing and storage. 168

3 IMPLEMENTATION STRATEGY AND ACTIONS MONITORING AND EVALUATION Analysing and working on these innovative topics ensures that Telekom Innovation Laboratories can play a leading role in the communication market. One of the main achievements of Telekom Innovation Laboratories was to move from in-house research, completed at the Deutsche Telekom, to an open research environment. The fact that the research is now conducted at Telekom Innovation Laboratories on the campus of TU Berlin in an open innovation process has enhanced the innovation process of Deutsche Telekom. The communication market can only function if each party involved operates with the same technology. Consequently, it is not an impediment that the research is carried out in an open environment. More importantly, Deutsche Telekom has a better and clearer understanding of where the communication market is heading, and can thus play both a decisive and a leading role in the development of this market. Telekom Innovation Laboratories is based directly on the campus of the TU Berlin, which ensures direct access to highly gifted and talented students who show potential. By being in the students environment, Telekom Innovation Laboratories ensures a high rate of interaction between the university and the research centre. Secondly, the funding of five professors at Telekom Innovation Laboratories provides the possibility of having direct access to the knowledge of the professors. The fact that the created IP within Telekom Innovation Laboratories is owned by Deutsche Telekom, gives the research centre a first mover advantage. Even though all research completed at the Telekom Innovation Laboratories is conducted in an open innovation process, it can directly act and take the newly-won information or technology and implement it into different sectors of Deutsche Telekom. Thirdly, the researchers can operate and research freely on their research topics. The only condition is that these topics have to be related to the communication sector. All projects support the objective of developing innovative products and services for Deutsche Telekom customers. The results of this R&D are primarily transferred to the group s strategic business units or are used to establish spin-off organisations. An additional aspect of Telekom Innovation Laboratories is the fact that it also operates on an international level. It has subsidiaries in the USA and Israel and international contacts all over the world. These facilities work very closely together with university and research institutes which are based in these regions. It is an integral strategic approach by Telekom Innovation Laboratories to operate internationally. They realised that only a worldwide and standardised communication market can work efficiently and reliably, and that in order to achieve this status a worldwide dialogue is essential. There are several methods of measuring the success of Telekom Innovation Laboratories. One of the most efficient measures is the number of innovations that return to the strategic business units of Deutsche Telekom. Furthermore, they have the goals of 169

4 publishing one paper a day, registering a patent per week and winning an award every month. This illustrates clearly how ambitious and innovative the research centre is, and how it operates. The awards demonstrate that the work is recognised and that there is a need for their innovative R&D at Telekom Innovation Laboratories. Furthermore, the professorships are only sponsored for a certain period of time. As soon as a contract ends, Telekom Innovation Laboratories analyses and evaluates whether it is feasible to renew the contract. SUSTAINABILITY IMPACT RESULTS OUTCOMES Telekom Innovation Laboratories is clearly sustainable, mainly owing to the engagement of Deutsche Telekom. Having Deutsche Telekom as a main financial source and also the increased need for innovative products, places Telekom Innovation Laboratories in the enviable situation of being sustainable. Deutsche Telekom regards Telekom Innovation Laboratories as the main innovation centre of their whole international corporation. This makes the research centre one of the most important stakeholders of Deutsche Telekom. Furthermore, the enormous experience and the competence of the international team are valuable assets for the sustainability of the Telekom Innovation Laboratories. ACHIEVEMENTS The Telekom Innovation Laboratories received various awards, despite having only been established in Here is a selection of the awards which Telekom Innovation Laboratories and its employees received: Gesche Joost secured the Berliner Science Prize in 2008, Sebastian Möller won the Johann-Phillip-Reis Prize in 2009 and Zhiyun Ren was named the Convergator of the Year The scientists researching at the laboratories have also been presented with the best paper award at countless international conferences over the years for their innovative contributions. The T-Labs convincingly won the VOICE Award for smart service award in customer contact technologies three times in 2005, 2008 and 2009 with other Telekom units. One of their award-winning solutions was a cutting-edge application for interactive voice response systems at Deutsche Telekom. The application enables a call centre to adapt the automated voice instructions according to the caller s age, gender and mood. This application is in use in several of the company s voice portals. During the centre s history, they have made 35 invention disclosures with 23 patents pending based on these disclosures. The initial applications were made in Germany, as well as other European countries, Israel and USA. These achievements are the result of work carried out by Deutsche Telekom experts, research done by Telekom Innovation Laboratories scientists (submitted via the TU Berlin) or contract work undertaken with partners such as Ben-Gurion University. 170

5 SUCCESS FACTORS IMPACTS STRENGTHS AND WEAKNESSES There are several success factors contributing to the success of Telekom Innovation Laboratories. Firstly, the move to an open innovation research has been one of the most effective accelerators for the innovation process at Deutsche Telekom. Furthermore, the location directly on the campus of the TU Berlin serves to increase the knowledge transfer between academia and Telekom Innovation Laboratories. This lead to fewer barriers between the university and businesses. Telekom Innovation Laboratories created a platform where the business world and the academia can mix well together. The fact that Telekom Innovation Laboratories are fully financed by Deutsche Telekom is a significant success factor because money and resources are provided. Another great advantage of Telekom Innovation Laboratories is its high international standing. They have close links with universities and research institutes all over the world, and have established subsidiaries in Israel and the USA. This international dialogue accelerates the open innovation process significantly. TU Berlin has benefitted from Telekom Innovation Laboratories in a number of ways. Firstly, they have been able to attract five highlyqualified, fully-funded professors who are focussed on research excellence. Their scientific merit and discoveries serve to increase the reputation of the university. They also benefit from having a global telecommunications firm on their campus, exposing students to the world s leading technology and knowledge. Furthermore, the university is exposed to international partners in both business and research, making them much more globally-focussed. For Deutsche Telekom, the impact has been to access leadingedge knowledge in communication with the effect of creating new products and services for the firm. Additionally, they have accessed a deep pool of talent through their interaction with students. The major strength of the Telekom Innovation Laboratories is that it combines the scientific know-how of academia with the innovative drive of a globally-active corporation to develop ideas into marketable products. Moreover, the fact that the institute is located on the TU Berlin campus, promotes close interaction with researchers and students. Furthermore, top scientists from around the world work on topics such as new customer-oriented products, services and solutions. The fact that research is undertaken in an open environment might first be seen as an issue because the innovation chain is open. However, the past has shown that it actually enlarged the innovative capabilities of the Deutsche Telekom and is one of the drivers of the success of Telekom Innovation Laboratories. 171

6 TRANSFERABILITY THEMES INFORMATION SOURCES The Telekom Innovation Laboratories provides an excellent example of how a university can benefit from working closely with a company whilst allowing the company itself to profit with new insights, technologies and new products. This example provides key knowledge for not only companies in Germany, but also for UBC in Europe. Open innovation, International, transfer of knowledge, Standardised communication market, TU Berlin Telekom Innovation Laboratories Website Willkommen.aspx (accessed 31st March 2011) PUBLIC CONTACT DETAILS Deutsche Telekom AG LaboratoriesErnst-Reuter-Platz Berlin Germany Phone: Acknowledgement: The support and input of Dr. Raimund Schmolze and the team of Telekom Innovation Laboratories in the construction of the case study were greatly appreciated. RESOURCES DATABASES AND WEBSITES Telekom Innovation Laboratories Website (accessed in March 2011) Willkommen.aspx (accessed 31st March 2011) 172

Deutsche Telekom Laboratories. CELTIC CG Meeting

Deutsche Telekom Laboratories. CELTIC CG Meeting Deutsche Telekom Laboratories. CELTIC CG Meeting Riccardo Pascotto Vienna, December 2 nd, 2009 Life is for sharing. Overview. Deutsche Telekom Laboratories. Strategic Views. Results, for example 100- GET

More information

Business Services Authority. NHSBSA Strategy and beyond. NHSBSA Strategy (V1)

Business Services Authority. NHSBSA Strategy and beyond. NHSBSA Strategy (V1) Business Services Authority NHSBSA Strategy 2015-2020 and beyond NHSBSA Strategy 2015-20 (V1) 06.20151 Foreword Each year the NHSBSA reviews and updates its strategy for the next five years and beyond.

More information

8181/16 MVG/cb 1 DG G 3 C

8181/16 MVG/cb 1 DG G 3 C Council of the European Union Brussels, 22 April 2016 (OR. en) 8181/16 IND 80 RECH 107 TELECOM 57 MI 256 COMPET 180 EDUC 111 EMPL 118 NOTE From: To: Subject: Presidency Delegations Draft Council conclusions

More information

The changing role of the IT department in a cloud-based world. Vodafone Power to you

The changing role of the IT department in a cloud-based world. Vodafone Power to you The changing role of the IT department in a cloud-based world Vodafone Power to you 02 Introduction With competitive pressures intensifying and the pace of innovation accelerating, recognising key trends,

More information

Smart Data Business 10 statements on the use of big data solutions in business

Smart Data Business 10 statements on the use of big data solutions in business Smart Data Business 10 statements on the use of big data solutions in business Key results of a study conducted by Smart Data Accompanying Research in cooperation with the Business Application Research

More information

FOR CHANGE Capital program evolution in the chemical and pharmaceutical industries

FOR CHANGE Capital program evolution in the chemical and pharmaceutical industries CATALYST FOR CHANGE Capital program evolution in the chemical and pharmaceutical industries SUMMARY Commoditization, public sector austerity and creating a new pipeline of products are some of the major

More information

Builds capability and performance improving your team s ability to deliver against targets

Builds capability and performance improving your team s ability to deliver against targets Applied learning for measurable workplace impacts with a route to MCIPS and Chartered Status CIPS Corporate Award develops your organisation s procurement and supply expertise through an adapted, applied

More information

8509/16 MVG/cb 1 DG G 3 C

8509/16 MVG/cb 1 DG G 3 C Council of the European Union Brussels, 2 May 2016 (OR. en) 8509/16 IND 86 RECH 118 TELECOM 68 MI 281 COMPET 197 EDUC 124 EMPL 129 NOTE From: To: No. prev. doc.: Subject: Presidency Delegations 8181/16

More information

Shared service centres

Shared service centres Report by the Comptroller and Auditor General Cabinet Office Shared service centres HC 16 SESSION 2016-17 20 MAY 2016 4 Key facts Shared service centres Key facts 90m estimated savings made to date by

More information

Unlocking Australia s resource potential

Unlocking Australia s resource potential ENERGY & MINERAL RESOURCES www.csiro.au Unlocking Australia s resource potential The role of the METS sector in driving and enabling innovation A report by CSIRO Futures Overview METS sector in the innovation

More information

Building Tomorrow s Sales Force

Building Tomorrow s Sales Force Tomorrow s Executive Leading Sales Force Transformation By Richard Moore, Mercuri Urval Global Client Services Building Tomorrow s Sales Force Improving the capability of an underperforming sales force

More information

Turku School of Economics: Strategy for 2010 2015

Turku School of Economics: Strategy for 2010 2015 Turku School of Economics: Strategy for 2010 2015 Appendix A TURKU SCHOOL OF ECONOMICS STRATEGY FOR 2010 2015 1 The strategic position of the Turku School of Economics... 1 1.1 Operating environment...

More information

Helping clients gain competitive advantage through innovative Oracle solutions

Helping clients gain competitive advantage through innovative Oracle solutions Helping clients gain competitive advantage through innovative Oracle solutions High performers push the envelope. They transform industries. They outperform their competition, and themselves. Accenture

More information

Building a Sustainable MOD and Defence Industry: Challenges and Opportunities

Building a Sustainable MOD and Defence Industry: Challenges and Opportunities Building a Sustainable MOD and Defence Industry: s and Opportunities James Perry and Dr Anna Stork BMT Isis Ltd Abstract Sustainability can be defined as meeting the needs of the present generation without

More information

Journey to 3rd Platform Digital Customer Experience

Journey to 3rd Platform Digital Customer Experience Vendor Spotlight Journey to 3rd Platform Digital Customer Experience Sponsored by: Genesys Telecommunications Laboratories Jason Andersson May 2014 COMPETING ON THE 3RD PLATFORM The ICT industry is in

More information

Embracing CHANGE as a Competitive Advantage

Embracing CHANGE as a Competitive Advantage Web Intelligence Content Management TOGETHER System WE CAN Embracing CHANGE as a Competitive Advantage October 2011 V1 Intelligence TOGETHER WE CAN Agile Business Transformation Embracing CHANGE as a Competitive

More information

Automotive Systems Design

Automotive Systems Design 3TU. School for Technological Design STAN ACKERMANS INSTITUTE Automotive Systems Design Post-MSc programme After I graduated from the Master of Science programme Embedded and Intelligent Systems at the

More information

The road ahead for research on Corporate Foresight: Report on the Corporate Foresight track at the ISPIM Annual Conference 2012

The road ahead for research on Corporate Foresight: Report on the Corporate Foresight track at the ISPIM Annual Conference 2012 The road ahead for research on Corporate Foresight: Report on the Corporate Foresight track at the ISPIM Annual conference Rohrbeck, R., C. Battistella and E. Huizingh ISPIM Annual Conference 2012; Barcelona,

More information

BT Contact Centre Efficiency Quick Start Service

BT Contact Centre Efficiency Quick Start Service BT Contact Centre Efficiency Quick Start Service The BT Contact Centre Efficiency (CCE) Quick Start service enables organisations to understand how efficiently their contact centres are performing. It

More information

Options for the future structure of the German electricity transmission grid

Options for the future structure of the German electricity transmission grid Options for the future structure of the German electricity transmission grid SHORT VERSION OF THE FINAL REPORT FOR BMWI March 2009 Frontier Economics Ltd, London. i Frontier Economics March 2009 Short

More information

Wales Procurement Policy Statement

Wales Procurement Policy Statement Wales Procurement Policy Statement In December 2012 I launched the Wales Procurement Policy Statement (WPPS) setting out the principles by which I expect public sector procurement to be delivered in Wales.

More information

NUNEATON & BEDWORTH BOROUGH COUNCIL

NUNEATON & BEDWORTH BOROUGH COUNCIL NUNEATON & BEDWORTH BOROUGH COUNCIL PROCUREMENT STRATEGY 2012 2016 Both the Gershon Efficiency Review (2004) and the Roots Review (2009) highlighted the fundamental role Procurement plays in achieving

More information

How the customer communications landscape is transforming in the Financial Services Market

How the customer communications landscape is transforming in the Financial Services Market 2016 Insight Report Putting customers first How the customer communications landscape is transforming in the Financial Services Market Bridging the gap between company and customer The world is changing

More information

Recruitment Pack. Sales Manager. Significant Bonus for beating both individual & team objectives. Reports: See organisation chart below

Recruitment Pack. Sales Manager. Significant Bonus for beating both individual & team objectives. Reports: See organisation chart below Recruitment Pack Sales Manager Salary: Bonus: Benefits: Reports to: Reports: Competitive Significant Bonus for beating both individual & team objectives Attractive CEO See organisation chart below 1 About

More information

Global Heat Recovery Steam Generator Industry 2015 Market Research Report

Global Heat Recovery Steam Generator Industry 2015 Market Research Report Global Heat Recovery Steam Generator Industry 2015 Market Research Report Report Description Heat Recovery Steam Generator Industry Report is a professional and in-depth research report on the world's

More information

Your Guide to Successful Digital B2B Marketing. www.nmpilondon.com 2016 Net Media Planet Ltd. All Rights Reserved

Your Guide to Successful Digital B2B Marketing. www.nmpilondon.com 2016 Net Media Planet Ltd. All Rights Reserved Your Guide to Successful Digital B2B Marketing www.nmpilondon.com 2016 Net Media Planet Ltd. All Rights Reserved Introduction How does a business create sustainable and successful B2B marketing in a world

More information

GENDER DIVERSITY STRATEGY

GENDER DIVERSITY STRATEGY GENDER DIVERSITY STRATEGY Purpose TMB s Gender Diversity Strategy acknowledges the value of a gender diverse workforce and details our commitment to ensuring that all workplace policies support and enable

More information

ICM Advisors INTELLECTUAL CAPITAL MANAGEMENT. Monitoring patent portfolio impact on business performance - Patent Key Performance Indicators

ICM Advisors INTELLECTUAL CAPITAL MANAGEMENT. Monitoring patent portfolio impact on business performance - Patent Key Performance Indicators Monitoring patent portfolio impact on business - Patent Key Performance Indicators How does patent portfolio affect business? Patent Portfolio KPI The escalation of global competition and the increase

More information

IMPLEMENTING BUSINESS CONTINUITY MANAGEMENT IN A DISTRIBUTED ORGANISATION: A CASE STUDY

IMPLEMENTING BUSINESS CONTINUITY MANAGEMENT IN A DISTRIBUTED ORGANISATION: A CASE STUDY IMPLEMENTING BUSINESS CONTINUITY MANAGEMENT IN A DISTRIBUTED ORGANISATION: A CASE STUDY AUTHORS: Patrick Roberts (left) and Mike Stephens (right). Patrick Roberts: Following early experience in the British

More information

Life Sciences Outlook Switzerland. 2012

Life Sciences Outlook Switzerland. 2012 Life Sciences Switzerland. 2012 Switzerland clusters driving scientific innovation Basal (BioValley) Switzerland s largest life sciences hub and the nexus of industry leaders France, Germany and Switzerland

More information

Chartered Institute of Management Accountants. Chartered Institute of Management Accountants. Syllabus overview

Chartered Institute of Management Accountants. Chartered Institute of Management Accountants. Syllabus overview The IM ertificate in Shared Services hartered Institute of Management ccountants hartered Institute of Management ccountants Syllabus overview Introduction Shared Services as an industry has grown enormously

More information

ORACLE SALES ANALYTICS

ORACLE SALES ANALYTICS ORACLE SALES ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Analyze pipeline opportunities to determine actions required to meet sales targets Determine which products and customer segments generate

More information

Self-service Improving the customer experience

Self-service Improving the customer experience Self-service Improving the customer experience Complete satisfaction SELF-SERVICE CAN SIGNIFICANTLY ENHANCE THE OVERALL CUSTOMER EXPERIENCE Self-service improving the customer experience Self-service has

More information

A Changing Commission: How it affects you - Issue 1

A Changing Commission: How it affects you - Issue 1 A Changing Commission: How it affects you - Issue 1 Contents Overview... 3 Change Programme... 4 Introduction... 4 Reviewing how we regulate and engage... 4 What are the key changes... 5 What does it mean

More information

Development Opportunities at T-Systems.

Development Opportunities at T-Systems. Development Opportunities at T-Systems. T-Systems Powered by People T-Systems --- Powered by People, this is the principle, People Development and Transformation of T-Systems follows. Know why? Because

More information

Trackunit Telematics Solution. for OEM

Trackunit Telematics Solution. for OEM Trackunit Telematics Solution for OEM Trackunit Telematics is an indispensable tool for improving your business through a deeper understanding of machine usage and customer behaviour. It enables you to

More information

Your guide to. Diversity & Inclusion

Your guide to. Diversity & Inclusion Your guide to Diversity & Inclusion So, just what is Diversity & Inclusion? Diversity is what makes us the individuals we are. That could be nationality, education, religion, sexual orientation, life experience,

More information

Cogent Technical Apprenticeship Service

Cogent Technical Apprenticeship Service Cogent Technical Apprenticeship Service The go-to place for science industry skills A Guide to Apprenticeships in the Science Industry 2 3 96% of businesses report the business benefits of Apprenticeships.

More information

How B2B Customer Self-Service Impacts the Customer and Your Bottom Line. zedsuite

How B2B Customer Self-Service Impacts the Customer and Your Bottom Line. zedsuite How B2B Customer Self-Service Impacts the Customer and Your Bottom Line Introduction For small to mid-sized businesses trying to grow and compete with their larger counterparts, having close relationships

More information

White Paper: Evaluation of the top three customer self-service technologies for field service

White Paper: Evaluation of the top three customer self-service technologies for field service White Paper: Evaluation of the top three customer self-service technologies for field service This white paper will explore the transitioning role of the customer in field service and how the proliferation

More information

Market Research Report on Global and Chinese Gamma Aminobutyric Acid Industry,

Market Research Report on Global and Chinese Gamma Aminobutyric Acid Industry, Market Research Report on Global and Chinese Gamma Aminobutyric Acid Industry, 2009-2019 Report Description The Market Research Report on Global and Chinese Gamma Aminobutyric Acid Industry, 2009-2019

More information

Attachment 3: Criteria for evaluating institutions in the Leibniz Association

Attachment 3: Criteria for evaluating institutions in the Leibniz Association Attachment 3: Criteria for evaluating institutions in the Leibniz Association I. Criteria to evaluate the quality and achievement potential of Leibniz institutions by review boards (first stage of the

More information

Solution & Service Portfolio for the Telco Market.

Solution & Service Portfolio for the Telco Market. Telecommunications Billing Solution & Service Portfolio for the Telco Market. Billing. Business flexibility Solution & Service Portfolio for the Telco Market. T-Systems. T-Systems is a one-stop information

More information

Effective Organisation of Logistics. Project: case study Nr. 03

Effective Organisation of Logistics. Project: case study Nr. 03 case study Nr. 03 Project: Effective Organisation of Logistics How a medium-sized industrial and commercial enterprise creates room for growth by establishing new logistics structures. The Customer In

More information

EIT ICT Labs MASTER SCHOOL DSS Programme Specialisations

EIT ICT Labs MASTER SCHOOL DSS Programme Specialisations EIT ICT Labs MASTER SCHOOL DSS Programme Specialisations DSS EIT ICT Labs Master Programme Distributed System and Services (Cloud Computing) The programme in Distributed Systems and Services focuses on

More information

Value Added Tax Specialists

Value Added Tax Specialists Value Added Tax VALUE ADDED TAX Value Added Tax Specialists Brendan F. Moore, Executive Vice President and Vice Chairman of Global Corporate Development, leads a team of seasoned value added tax professionals

More information

Supporting UNIVERSITY SCHOLARSHIPS AND FELLOWSHIPS

Supporting UNIVERSITY SCHOLARSHIPS AND FELLOWSHIPS Supporting UNIVERSITY SCHOLARSHIPS AND FELLOWSHIPS There really are things worth investing in, things worth remembering, things worth celebrating. And this place is one of them. JUNE PIERCE YOUATT PROVOST

More information

Nuance Destination Solutions. Save. Grow. Earn. Customer Interaction over the Voice Channel. Self-Service the Right Way

Nuance Destination Solutions. Save. Grow. Earn. Customer Interaction over the Voice Channel. Self-Service the Right Way Nuance Destination Solutions Save. Grow. Earn. Customer Interaction over the Voice Channel Self-Service the Right Way SAVE Nuance is changing the way companies communicate with their customers over the

More information

NES/11/111. Dorothy Wright Director HR & OD Christine McCole, Depute Director HR Tom Power, OD Business Partner (Leadership & Performance Management)

NES/11/111. Dorothy Wright Director HR & OD Christine McCole, Depute Director HR Tom Power, OD Business Partner (Leadership & Performance Management) NES Item 8d December 2011 NES/11/111 (Enclosure) NHS Education for Scotland Board Paper Summary 1. Title of Paper People & Organisational Development Strategy 2. Author(s) of Paper Dorothy Wright Director

More information

BA (HONS) IN BUSINESS MANAGEMENT COURSE PROSPECTUS

BA (HONS) IN BUSINESS MANAGEMENT COURSE PROSPECTUS London School of Marketing BA (HONS) IN BUSINESS MANAGEMENT COURSE PROSPECTUS ABOUT THE PROGRAMME Our Local Access Points enable us to take our qualifications to you instead of expecting you to travel

More information

International Marketing

International Marketing International Marketing The challenge In the context of international marketing the greatest challenge for companies today is to find access to foreign markets. A good understanding about how a new market

More information

Collaboration Analytics: Unlock the Value of Collaboration

Collaboration Analytics: Unlock the Value of Collaboration White Paper Collaboration Analytics: Unlock the Value of Collaboration What You Will Learn You want to expand your collaboration capabilities. You know it s good for business, but how do you prove it?

More information

MODERNIZING IT PLATFORMS SUCCESSFULLY HOW PLATFORM RENEWAL PROJECTS CREATE VALUE

MODERNIZING IT PLATFORMS SUCCESSFULLY HOW PLATFORM RENEWAL PROJECTS CREATE VALUE MODERNIZING IT PLATFORMS SUCCESSFULLY HOW PLATFORM RENEWAL PROJECTS CREATE VALUE INTRODUCTION The machinery and plant engineering industry is under pressure to transform. Globalization, new competitors,

More information

Professional Indemnity Insurance for Solicitors. FINEX Law Division

Professional Indemnity Insurance for Solicitors. FINEX Law Division Professional Indemnity Insurance for Solicitors FINEX Law Division The Willis Approach Experience We believe in providing clear, timely and practical advice and services to our clients. We are sensitive

More information

PRINTVIS: Your Printing Industry Solution Based on Microsoft Dynamics NAV

PRINTVIS: Your Printing Industry Solution Based on Microsoft Dynamics NAV PRINTVIS: Your Printing Industry Solution Based on Microsoft Dynamics NAV PrintVis: Your Printing Industry Solution Based on Microsoft Dynamics TM NAV From management and financials all the way to the

More information

COMMUNICATION AND ENGAGEMENT STRATEGY 2013-2015

COMMUNICATION AND ENGAGEMENT STRATEGY 2013-2015 COMMUNICATION AND ENGAGEMENT STRATEGY 2013-2015 NWAS Communication and Engagement Strategy 2013-2015 Page: 1 Of 16 Recommended by Executive Management Team Communities Committee Approved by Board of Directors

More information

Accenture Technology Vision for Revenue Agencies: Five trends shaping the future

Accenture Technology Vision for Revenue Agencies: Five trends shaping the future Accenture Technology Vision 2015 Delivering Public Service for the Future Accenture Technology Vision for Revenue Agencies: Five trends shaping the future UNIV ERSIT Y #techvision2015 INTRODUCTION Becoming

More information

BOISE STATE UNIVERSITY THE INVENTOR'S GUIDE

BOISE STATE UNIVERSITY THE INVENTOR'S GUIDE BOISE STATE UNIVERSITY THE INVENTOR'S GUIDE The purpose of the Inventors Guide is to answer the most common questions regarding inventions, patents and technology commercialization. The guide is designed

More information

Innovation Leadership Summit Brisbane 26 th October, 2006

Innovation Leadership Summit Brisbane 26 th October, 2006 Innovation Leadership Summit Brisbane 26 th October, 2006 The purpose of this forum was to focus on recent thinking about innovation by leading international researchers, and to consider the implications

More information

The Supply Chain Academy

The Supply Chain Academy Accenture Australia Point of View The Supply Chain Academy Transforming professionals and supply chains to help organisations achieve high performance An efficient and effective supply chain operation

More information

E-Learning Learnings from Vocational Education in Victoria, Australia

E-Learning Learnings from Vocational Education in Victoria, Australia E-Learning Learnings from Vocational Education in Victoria, Australia Investment and innovation to better support industry and learner needs Skills Development Skills Development for National Development.

More information

CFABD10 Get support for a creative business idea

CFABD10 Get support for a creative business idea Overview Your idea may be for a completely new product or invention, a change to an existing product or a new service. Whatever your creative idea is, you will need the help and support of others to realise

More information

Great things happen when you connect with us.

Great things happen when you connect with us. Great things happen when you connect with us. Six Degrees Group Together, we have started something special. It s a humbling and empowering thought to think that, as the six degrees of separation theory

More information

administrative system with Microsoft Active Directory directory service.

administrative system with Microsoft Active Directory directory service. Microsoft Windows Server SystemTM Customer Solution Case study Faster Access to Identity Data and Self-Service Administration Reduces Costs and Improves Productivity The Microsoft solution implemented

More information

FTTx Roll-out: A Commercial Perspective beyond Technology

FTTx Roll-out: A Commercial Perspective beyond Technology Opinion Paper FTTx Roll-out: A Commercial Perspective beyond Technology 2010 / 11 We make ICT strategies work Table of Contents 1 Motivation...3 2 Roll-out Levers...4 2.1 Demand Drivers...4 2.2 Competitive

More information

The Role of Research Institutions in the Formation of the Biotech Cluster in Massachusetts

The Role of Research Institutions in the Formation of the Biotech Cluster in Massachusetts The Role of Research Institutions in the Formation of the Biotech Cluster in Massachusetts Lita Nelsen Massachusetts Institute of Technology Cambridge, December 2005 The Massachusetts Biotech Cluster 2005

More information

Our country needs to grasp these opportunities with both hands.

Our country needs to grasp these opportunities with both hands. technologies are quickly changing our economy and our society. The digital revolution is responsible for a whole raft of new opportunities and over the years to come will be one of the strongest drivers

More information

COMMUNICATION POLICY. Adopted by the Board of Directors on 6 March 2008 NORDIC INVESTMENT BANK

COMMUNICATION POLICY. Adopted by the Board of Directors on 6 March 2008 NORDIC INVESTMENT BANK COMMUNICATION POLICY Adopted by the Board of Directors on 6 March 2008 NORDIC INVESTMENT BANK Communication policy 1. Purpose... 3 2. Goals... 3 3. Guiding principles... 3 4. Target groups... 4 5. Messages...

More information

With Bosch Software Innovations ConnectedManufacturing Solutions.

With Bosch Software Innovations ConnectedManufacturing Solutions. Manufacturing Analytics tools & services Analyze production data, add value. www.bosch-si.com/manufacturing-analytics With Bosch Software Innovations ConnectedManufacturing Solutions. Software Innovations

More information

Perspectives. Employee voice. Releasing voice for sustainable business success

Perspectives. Employee voice. Releasing voice for sustainable business success Perspectives Employee voice Releasing voice for sustainable business success Empower, listen to, and act on employee voice through meaningful surveys to help kick start the UK economy. 2 Releasing voice

More information

Scottish Textile Industry Strategy 10 Year Plan

Scottish Textile Industry Strategy 10 Year Plan Scottish Textile Industry Strategy 10 Year Plan Our vision: For Scotland We want our textiles sector in Scotland to be: Regarded globally as truly world class Delivering accelerated international growth

More information

The risks of the Youth Olympic Games. By Helmut Digel VIEWPOINT

The risks of the Youth Olympic Games. By Helmut Digel VIEWPOINT VIEWPOINT The risks of the Youth Olympic Games by IAAF 23:3; 53-58, 2008 By Helmut Digel ABSTRACT The decision to create a Youth Olympic Games, with the first edition to be held in Singapore in 2010, creates

More information

HRQM AND COLLIDING GYROSCOPES AN ALTERNATIVE WAY OF LOOKING AT VALUE CREATION IN ORGANIZATIONS

HRQM AND COLLIDING GYROSCOPES AN ALTERNATIVE WAY OF LOOKING AT VALUE CREATION IN ORGANIZATIONS HRQM AND COLLIDING GYROSCOPES AN ALTERNATIVE WAY OF LOOKING AT VALUE CREATION IN ORGANIZATIONS Study stream Human resource and Quality management JOOP VINKE Arnhem Business School Arnhem, HAN University

More information

Outsourcing and the Affiliate Model

Outsourcing and the Affiliate Model Outsourcing and the Affiliate Model Streamlining Processes and Emphasising Strategy REPORT Outsourcing and Consulting Services for Life Sciences www.productlife-group.com Table of Contents Executive Summary...1

More information

Project Portfolio Management (PPM) Services

Project Portfolio Management (PPM) Services Project Portfolio (PPM) Services Research Report 1 Project Portfolio (PPM) Services Research Report Thought Leadership Series: The Case for Workforce Mobility By Andy Jordan, PMP, ProjectsAtWork Research

More information

Desktop as a Service (DaaS): A Solution for Modern Agencies

Desktop as a Service (DaaS): A Solution for Modern Agencies Desktop as a Service (DaaS): A Solution for Modern Agencies Control unpredictable costs, increase efficiency, and enhance security with a cloud-based approach to desktop management. A solution for modern

More information

Summary of International Conference on Promoting the Development of Credit Rating Industry in the Asia-Pacific Region Hanoi, June 12, 2006

Summary of International Conference on Promoting the Development of Credit Rating Industry in the Asia-Pacific Region Hanoi, June 12, 2006 Summary of International Conference on Promoting the Development of Credit Rating Industry in the Asia-Pacific Region Hanoi, June 12, 2006 I. Executive Summary: Credit rating agencies (CRAs) are of vital

More information

Business Plan 2016/17

Business Plan 2016/17 Business Plan 2016/17 STAR is the shared procurement service for Stockport, Trafford and Rochdale Councils Contents Page 1 Executive Summary 1. Who are STAR? 2. Contexts and influences 3. STAR authorities

More information

Success Story: Banking & Financial Services. Bank Pekao S.A. Cover

Success Story: Banking & Financial Services. Bank Pekao S.A. Cover Success Story: Banking & Financial Services Bank Pekao S.A. Cover Page 2 www.pekao.com.pl Industry Sector... Banking & Financial Services Part of UniCredit Group a leader in Central and Eastern Europe

More information

1 EMERGING TRENDS. Traditional business patterns are changing as globalism spreads. Convergence FOR GLOBAL LEADERS 1

1 EMERGING TRENDS. Traditional business patterns are changing as globalism spreads. Convergence FOR GLOBAL LEADERS 1 C h a p t e r 1 EMERGING TRENDS FOR GLOBAL LEADERS 1 Traditional business patterns are changing as globalism spreads. Convergence is everywhere: Competitors are also suppliers, customers, and partners;

More information

Case Study: Productised Services. T24 Performance Optimisation Healthcheck

Case Study: Productised Services. T24 Performance Optimisation Healthcheck Case Study: Productised Services T24 Performance Optimisation Healthcheck 2 Overview of Temenos Performance Optimisation Temenos Expert Services are rapid, high-value engagements, delivered to key customers

More information

Is It Time to Think About Logistics Outsourcing?

Is It Time to Think About Logistics Outsourcing? Is It Time to Think About Logistics Outsourcing? The demands placed on today s supply chains are becoming more complex and more challenging. Partnering with an integrated supply chain solutions provider

More information

NATIONAL E-COMMERCE STRATEGY SUMMARY. Ministry of Information and Communications Technology. Policies and Strategies Directorate

NATIONAL E-COMMERCE STRATEGY SUMMARY. Ministry of Information and Communications Technology. Policies and Strategies Directorate NATIONAL E-COMMERCE STRATEGY SUMMARY Ministry of Information and Communications Technology Policies and Strategies Directorate NATIONAL E-COMMERCE STRATEGY 1 INTRODUCTION This National E-Commerce Strategy

More information

REWARD & RECOGNITION POLICY MISSION STATEMENT

REWARD & RECOGNITION POLICY MISSION STATEMENT REWARD & RECOGNITION POLICY MISSION STATEMENT London & Partners is the official promotional organisation for London. We are a not-for-profit public private partnership, funded by the Mayor of London and

More information

Five Essential Tips for Launching an MVNO. DIGITALK Mobile White Paper

Five Essential Tips for Launching an MVNO. DIGITALK Mobile White Paper Five essential tips for launching an MVNO Entering the market as a Mobile Virtual Network Operator (MVNO) is a bold move whether it is undertaken by an entrepreneur or a large corporate organisation. The

More information

Halmstad University Heading towards 2020. Vision Research and education strategy

Halmstad University Heading towards 2020. Vision Research and education strategy Halmstad University Heading towards 2020 Vision Research and education strategy Contents Introduction 3 The University s vision 4 Research and Education Strategy 6 1. Universities challenges and tasks

More information

Mechanics of Foreign Exchange - money movement around the world and how different currencies will affect your profit

Mechanics of Foreign Exchange - money movement around the world and how different currencies will affect your profit Dear Business Leader, Welcome to the Business Insight Seminars an exclusive, informational series to help you gain a powerful edge in today s highly competitive business environment. Our first topic in

More information

Deutsche Telekom AG (DTE) - Financial and Strategic SWOT Analysis Review

Deutsche Telekom AG (DTE) - Financial and Strategic SWOT Analysis Review Brochure More information from http://www.researchandmarkets.com/reports/1314989/ Deutsche Telekom AG (DTE) - Financial and Strategic SWOT Analysis Review Description: Deutsche Telekom AG (DTE) - Financial

More information

[ know me ] A Strategic Approach to Customer Engagement Optimisation

[ know me ] A Strategic Approach to Customer Engagement Optimisation [ know me ] A Strategic Approach to Customer Engagement Optimisation A Verint and KANA White Paper Table of contents Introduction... 1 What is customer engagement?... 2 Why is customer engagement critical

More information

Abstract. The Energy & Utilities market: Reply s offering. Scenario

Abstract. The Energy & Utilities market: Reply s offering. Scenario Abstract The Energy & Utilities market in Italy was entirely deregulated. Following many years of management and corporate unbundling processes, operators are now specialised companies focused, on one

More information

: CENTRAL EUROPEAN EXPERTS IN KNOWLEDGE MANAGEMENT

: CENTRAL EUROPEAN EXPERTS IN KNOWLEDGE MANAGEMENT : CENTRAL EUROPEAN EXPERTS IN KNOWLEDGE MANAGEMENT March 2014 We have been instrumental in Slovakia s efforts to build knowledgebased economy 2015-2020 Science parks 2008-2012 2009-2012 2011-2015 Larger

More information

Department of Leadership and Strategy, Campus Slagelse Research profile and research structure

Department of Leadership and Strategy, Campus Slagelse Research profile and research structure The Dean s Office November 2007 Department of Leadership and Strategy, Campus Slagelse Research profile and research structure Introduction The aim of this document is to outline the research profile and

More information

What is CRM: The ultimate guide

What is CRM: The ultimate guide What is CRM: The ultimate guide Contents What is CRM: The ultimate Introduction 2 What is Customer Relationship Management (CRM)? The 7 most useful features of CRM software Supporting your sales, marketing

More information

10 Benefits of the Connected Financial Services Ecosystem

10 Benefits of the Connected Financial Services Ecosystem April 2015 KEEPING UP WITH THE UPSTARTS 10 Benefits of the Connected Financial Services Ecosystem Let s face it we ve entered the Age of the Customer. Thanks to tech giants and their customer delight mantras,

More information

THE RIGHT FOUNDATION FOR IMPROVING YOUR CUSTOMER INTERACTION

THE RIGHT FOUNDATION FOR IMPROVING YOUR CUSTOMER INTERACTION DISCOVER THE POWER OF ALCATEL CONTACT CENTERS THE RIGHT FOUNDATION FOR IMPROVING YOUR CUSTOMER INTERACTION An unhappy customer is rarely a customer for long! Securing customer loyalty is vital to developing

More information

Caring for your Network

Caring for your Network Caring for your Network Welcome Welcome to Desktop Network Systems Desktop Network Systems is recognised as one of the leading IT support services providers across the UK, Ireland and mainland Europe.

More information

Executive Leadership Programme Programme description NORDIC EXECUTIVE ACADEMY - PART OF IBC

Executive Leadership Programme Programme description NORDIC EXECUTIVE ACADEMY - PART OF IBC Executive Leadership Programme Programme description NORDIC EXECUTIVE ACADEMY - PART OF IBC Table of contents Introduction 3 Key Learnings of the Programme 4 Module 1 Design thinking Programme day 1 5

More information

The Direct Employers Association

The Direct Employers Association The Direct Employers Association Membership Educate, Innovate, Cooperate About The Direct Employers Association The Direct Employers Association [DEA] is a not for profit membership organisation specifically

More information

In search of sustainability

In search of sustainability In search of sustainability John McFarlane Chief Executive Officer Australia and New Zealand Banking Group Limited Speech to Trans Tasman Business Circle Wellington Introduction It s a great pleasure to

More information

Keyword: Productivity

Keyword: Productivity Keyword: Productivity 2 Introduction 3 We drive automation for your success. We are the partner to inspire you. We shape the future together. 2 Introduction We drive automation for your success. We are

More information